Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,319 complaints for LEXUS
Incident date: Oct 21, 2025
My 2019 Hyundai Tucson, VIN [XXX] , has developed engine knocking, which may indicate internal engine failure. A mechanic has suggested a possible loss of cylinder compression, though the exact cause has not been confirmed. Hyundai vehicles from similar model years have experienced engine failures related to bearing wear and metal debris, leading to stalling, loss of power, and complete engine fa... Read more
Incident date: Dec 16, 2025
The contact owns a 2024 Grand Design Solitude. The contact stated that while driving at an undisclosed speed, the side wall frame was flexing and cracking. In addition, the cargo doors independently unlatched due to the failure. The RV was taken to an independent shop, where it was diagnosed with fractured side walls. In addition, the contact was informed that the side walls had detached from the ... Read more
Incident date: Dec 16, 2025
The contact owns a 2019 BMW X7. The contact stated that while driving approximately 40 MPH, the vehicle started to vibrate, and the vehicle lost motive power. The contact stated that the message "Timing Chain Failure - Contact Manufacturer" was displayed. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that there was no failure. The vehicle was not repair... Read more
Incident date: Dec 16, 2025
Instrument Cluster & Uconnect Blacks Out Unable to read speedometer, no warning lights, no reverse camera Yes, it has been to the dealer for repair a number of times with cases created with the manufacturer and still not repaired. No 1/28/25
Incident date: Dec 17, 2025
Ever since I purchased my 2023 Nissan Rogue in December 2023, on long treks, the Intelligent Cruise Control will just randomly shut off while driving down the interstate going 70+ mph on a clear day with no bad weather while other cars are around. Meaning, the car will suddenly slow down without braking in traffic and say that the forward driving aids are disabled, potentially causing an accident.... Read more
Incident date: Dec 8, 2025
The uconnect screen has gone completely black. The uconnect screen in this vehicle controls every feature on the vehicle. It controls my speedometer. This feature is now stuck in Canadian reading so I can't tell how fast I am driving. This controls my millage. Again it is in Canadian milage, I don't know how many miles I have on my vehicle. This feature controls my back up camera. This cont... Read more
Incident date: Dec 8, 2025
The uconnect screen has gone completely black. The uconnect screen in this vehicle controls every feature on the vehicle. It controls my speedometer. This feature is now stuck in Canadian reading so I can't tell how fast I am driving. This controls my millage. Again it is in Canadian milage, I don't know how many miles I have on my vehicle. This feature controls my back up camera. This cont... Read more
Incident date: Dec 8, 2025
The contact owns a 2023 Honda Civic. The contact stated that while driving at an undisclosed speed, the steering wheel seized. There was no warning light illuminated. The contact stated that the steering wheel was stiff and unexpectedly swerved from left to right. The contact previously received notification of NHTSA Campaign Number: 23V704000 (Steering). The vehicle was taken to the dealer, where... Read more
Incident date: Dec 16, 2024
The contact owns a 2021 GMC Yukon XL. The contact stated that while driving at 30 MPH, the gear shifter independently shifted to neutral(N), and the vehicle speed decreased. The contact stated that upon depressing the brake pedal, the vehicle lost drive power. The vehicle was towed to the dealer, where it was diagnosed, and the dealer determined that the engine needed to be replaced. The vehicle w... Read more
Incident date: Dec 10, 2025
Valve body failed in Dec. 2024 and they replaced it. Valve body failed again in April 2025, they replaced it with new. Valve body failed again in Oct 2025, they said they will not replace it. The brakes locked up for a few seconds making a loud noise, it would not go in reverse which i showed the mechanic all three times, and it would not go over 35mph. they told me the new transmission they put... Read more
Incident date: Oct 21, 2025
The car stopped in a busy freeway saying electric issue and doesn’t give sufficient time to drive to shoulder. This is the 2nd time this happened within 2 weeks. First time, tesla said high voltage controller had an internal issue with voltage sensing. the hv controller was replaced along with pyrotechnic fuse. Tesla assured this shouldn’t repeat and it repeated again. This has kept us in a ca... Read more
Incident date: Oct 21, 2025
The car stopped in a busy freeway saying electric issue and doesn’t give sufficient time to drive to shoulder. This is the 2nd time this happened within 2 weeks. First time, tesla said high voltage controller had an internal issue with voltage sensing. the hv controller was replaced along with pyrotechnic fuse. Tesla assured this shouldn’t repeat and it repeated again. This has kept us in a ca... Read more
Incident date: Dec 2, 2025
The contact owns a 2020 Chevrolet Blazer. The contact stated that while driving at an undisclosed speed, the vehicle hesitated with a grinding sound coming from the vehicle, with the check engine warning light illuminated. The contact stated that the vehicle was jerking while driving and while accelerating from a stop. In addition, the contact noticed fuel leaking from the front end of the vehicle... Read more
Incident date: Dec 2, 2025
With no warning truck just started jumping in neutral after take off from red light litterly almost getting hit from behind and on coming traffic and than I let off the gas pedal than it jerks back in gear and doesn’t want to stop and wants to jerk to keep moving like transmission won’t stop pulling had to turn truck off it is something electrical in transmission I can pull fuse and it resets... Read more
Incident date: Nov 10, 2025
Vehicle: 2025 Honda Pilot VIN: 5FNYG1H44SB075283 Mileage: ~6,328 miles Summary of Safety Defect: Serious acceleration failure combined with existing safety recalls (brake pedal pivot pin defect and improperly routed third-row seat belt). Vehicle hesitates, fails to accelerate when needed, and creates dangerous crossing and merging conditions. Detailed Description: I own a 2025 Honda Pilot that is ... Read more
Incident date: Aug 25, 2025
While accelerating onto a road with cars approaching from behind, vehicle entered limp mode and was restricted to 25 MPH. I was forced to leave the roadway to avoid a collision with the vehicle behind. The street this occurred on has a speed limit of 40 MPH. The vehicle's normal acceleration was sufficient to ensure a safe gap to the approaching car, but the time it took to recognize and react to... Read more
Incident date: Aug 25, 2025
While accelerating onto a road with cars approaching from behind, vehicle entered limp mode and was restricted to 25 MPH. I was forced to leave the roadway to avoid a collision with the vehicle behind. The street this occurred on has a speed limit of 40 MPH. The vehicle's normal acceleration was sufficient to ensure a safe gap to the approaching car, but the time it took to recognize and react to... Read more
Incident date: Dec 9, 2025
Recall N945 safety passenger air bag may tear I was notified July 2025. By December 2025 no solution has been provided. I called the dealership Land Rover Marin and they refused to repair saying I should not too worry and that this is not a safety issue. I find this false since the airbags are a primary safety issue and Im driving a car that cant guarantee the safety of the side passenger.
Incident date: Dec 18, 2023
While driving on the interstate, the vehicle went into “limp” mode and showed a turtle on my screen. From there, my vehicle decelerated drastically from 80 to 40 and did not allow me to accelerate. The screen showed a message that stated the systems were shutting down. My vehicle continued to decelerate as I tried to get to a safe spot out of the interstate lanes. After “resetting” the veh... Read more
Incident date: Dec 1, 2025
MYself and my fiancee were driving to our family's home, the rear defrost was on due to foggy windows as we were driving down the road there was a loud noise from the back half of the 4 runner. I had turned and looked back behind me and the rear hatch window was completely shattered. Its still intact in the window frame but about to fall out. This happened out of nowhere no warnings or anything.
Incident date: Nov 23, 2025
See attached document for complaint.
Incident date: Oct 13, 2025
Vehicle was being driven when the service power steering message came on, the steering wheel became very stiff and hard to maneuver. A list of messages also came up on the display, that other functions of the vehicle where either disabled and/or needed to be serviced. after the vehicle was parked it was no longer able to be moved due to the power steering being inoperable.
Incident date: Oct 24, 2025
The upper radiator hose on a significant number of these trucks is failing prematurely. In my case, the failure occurred at just over 35,000 miles. Numerous reports on owner forums (such as the Colorado Chevy / GMC Canyon forum), YouTube, and other platforms document the same issue, indicating this is not an isolated incident but a widespread defect. Because this hose is part of the cooling syste... Read more
Incident date: Oct 24, 2025
The contact owns a 2015 Dodge Dart. The contact stated that while her husband was driving approximately 50 MPH on the way to the residence, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined that the failure was due to the powertrain control module. The contact stated that the key had seized in the ignition, and the vehicle was left overnig... Read more
Incident date: Dec 3, 2025
The rear window exploded while driving down the road. It sounded like a gun went off.
Incident date: Dec 3, 2025
In November 2024, my 2022 Kia EV6 became suddenly non-drivable due to electrical failure consistent with a repeat ICCU/12-volt system malfunction. The vehicle would not start or maintain normal electrical power and became stuck in accessory mode, creating a loss of propulsion and complete loss of transportation. This vehicle previously experienced an ICCU failure earlier in 2024 that required dea... Read more
Incident date: Dec 4, 2025
Odometer Fraud. The contact purchased a 2015 Honda Odyssey. The contact discovered a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 7,274. The contact took the vehicle to a Honda dealer to have the vehicle inspected, and it was later discovered that the mileage on the Title was over 200,000. The dealer checked the maintenanc... Read more
Incident date: Nov 22, 2025
Vehicle: 2024 Volkswagen Taos Mileage: ~20,000 miles Issue: Sudden unintended acceleration + Automatic Emergency Braking failure Crash: Yes Total Injuries: None VIN: 3VVVX7B29RM028089 Complaint Description: On [date], at approximately 6:00 PM, I was driving my 2024 Volkswagen Taos (about 20K miles) on Highway 92 East in heavy traffic. I had just merged into the right lane and was preparing to ... Read more
Crash
Incident date: Nov 22, 2025
Vehicle: 2024 Volkswagen Taos Mileage: ~20,000 miles Issue: Sudden unintended acceleration + Automatic Emergency Braking failure Crash: Yes Total Injuries: None VIN: 3VVVX7B29RM028089 Complaint Description: On [date], at approximately 6:00 PM, I was driving my 2024 Volkswagen Taos (about 20K miles) on Highway 92 East in heavy traffic. I had just merged into the right lane and was preparing to ... Read more
Crash
Incident date: Nov 22, 2025
Vehicle: 2024 Volkswagen Taos Mileage: ~20,000 miles Issue: Sudden unintended acceleration + Automatic Emergency Braking failure Crash: Yes Total Injuries: None VIN: 3VVVX7B29RM028089 Complaint Description: On [date], at approximately 6:00 PM, I was driving my 2024 Volkswagen Taos (about 20K miles) on Highway 92 East in heavy traffic. I had just merged into the right lane and was preparing to ... Read more
Crash
Incident date: Dec 19, 2023
Heard a ticking noise then check engine light started blinking along with service esc and parking brake. Took it to the dealer and I had a bad lifter again. I was previously repair for lifters under warranty a little over 2 years ago.
Incident date: Nov 14, 2025
2016 Toyota Tacoma – severe clear coat and paint failure on the hood and roof. The clear coat began peeling in 2022 and has progressively worsened. Large sections of the hood and roof show complete delamination, oxidation, and exposed basecoat. This is a widely reported defect for 2015–2017 Tacomas across multiple paint colors. Toyota Customer Care confirmed today that my VIN is not included... Read more
Incident date: Nov 14, 2025
How many recalls does one vehicle get in 2 years of ownership get before they take car back? This is the absolute worst vehicle I have ever owned at $64,100 price tag. We went through this battery recall last year at this time and could not use hybrid system for 5 months and had to park outside until recall was performed and god forbid you take grandkids anywhere in it, and with all the countless ... Read more
Incident date: Dec 2, 2018
GM has failed to resolve repeated issues on my vehicle (VIN: [XXX] ). I was never notified of any official buyback denial. GM Customer Assistance continues to avoid clarifying the status and refuses to provide documentation of the denial. This creates an unresolved safety and reliability concern. I need an investigation into the consistent mechanical defects paired with GM’s refusal to properly ... Read more
Incident date: Oct 8, 2025
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, there was an abnormally loud sound coming from the dashboard. The vehicle was taken to the dealer, where the contact was informed that the failure was due to an unrepaired recall. In addition, the contact was informed that the parts were not available. The vehicle was not repaired. The contact rec... Read more
Incident date: Oct 8, 2025
Traction Control and ABS not working properly. ABS light on dashboard is on called dealer several times and am told that the parts are unavailable. However, they said if I want to pay for the parts they could fix it. We called mopar and were told that the parts are available and can even be purchased on [XXX] . Called and explained this to the dealer and they said they had 1 in stock and made an... Read more
Incident date: Apr 1, 2023
My 202 Hyundai Sonata is involved in the current hyundai fuel system recall. on 10/26/25 the fuel tank expanded and caused three explosive "boom" sounds inside the vehicle while I was driving with passengers. The backseat began heating and rising upward due to fuel tank swelling. The tank became pressurized, hissing, bubbling, and would not accept fuel. The vehicle became inoperable. The car has n... Read more
Incident date: Dec 1, 2025
I have had 3 taillights replaced. The first one was the driver's side taillight at Marty's GMC in Kingston MA. The second one was the passenger side taillight at Quirk GMC in Braintree, MA and the third one was the driver's side one again. the vehicle had approximately 28,000 miles when the 3rd taillight was replaced and was purchased in August of 2024. Both dealers stated that it was safe to driv... Read more
Incident date: Nov 25, 2025
Started the car and the system was not booting up Properly. Had to restart the car a few times for the system to boot up properly. Took 3 min to start up after restarting the car. No error codes just major lag and delay. Car was updated to the most current update and no new updates were available at the moment. Bluetooth also has a hard time connecting to mobile devices. Engine makes weird sound w... Read more
Incident date: Nov 25, 2025
Started the car and the system was not booting up Properly. Had to restart the car a few times for the system to boot up properly. Took 3 min to start up after restarting the car. No error codes just major lag and delay. Car was updated to the most current update and no new updates were available at the moment. Bluetooth also has a hard time connecting to mobile devices. Engine makes weird sound w... Read more
Incident date: Nov 25, 2025
Started the car and the system was not booting up Properly. Had to restart the car a few times for the system to boot up properly. Took 3 min to start up after restarting the car. No error codes just major lag and delay. Car was updated to the most current update and no new updates were available at the moment. Bluetooth also has a hard time connecting to mobile devices. Engine makes weird sound w... Read more
Incident date: Dec 31, 1969
campaign on recalls enabling remote murderings from eric young to used car dealership in ocean springs mississippi and brain body and eric young sex trafficing and silent making people need open heart surgury 90% of done and stay in hospital weeks negative gram burning threw them from radio head campaigns
Incident date: Dec 31, 1969
campaign on recalls enabling remote murderings from eric young to used car dealership in ocean springs mississippi and brain body and eric young sex trafficing and silent making people need open heart surgury 90% of done and stay in hospital weeks negative gram burning threw them from radio head campaigns
Incident date: Dec 31, 1969
Drivers seat trim has broken 3 times, and is now causing the seat to come apart from the entire trim around the seat.
Incident date: Nov 21, 2025
2020 Jeep Cherokee Power Transfer Unit (PTU) Per a discussion the dealer service manager, I realized the vehicle is undrivable because the PTU could fail at anytime. The danger is losing propulsion to the wheels on an interstate or other high speed or high capacity road. The problem was discovered by the dealer when I took my Cherokee in on 11/24/25 to have them fix the "SVC 4WD" warning light. ... Read more
Incident date: Nov 21, 2025
Left rear passenger seatbelt stopped working. There are no visible issues with the belt, metal plug or receptacle, but for some reason the seatbelt will not engage nor click in to secure the belt onto the passenger. This is a safety issue as my daughter typically sits in this seat and she cannot safely sit there now without a functioning seat belt.
Incident date: Mar 15, 2024
Brakes would not release after driving a little ways the brake system failure warning came on. I stopped and killed engine and restarted but it lunged and I lost all braking. I pulled over to side of road and again killed engine a couple minutes I restarted it released. Then drove normal. ????
Incident date: Mar 15, 2024
I am writing to formally request warranty service for my Toyota CH-R 2018, VIN [XXX] , currently with 88,341 miles. Despite its relatively low mileage and consistent maintenance, the vehicle has developed a transmission issue attributed to a defective bearing inside the Continuously Variable Transmission (CVT). As you are aware, Toyota issued a warranty extension specifically covering transmission... Read more
Incident date: Mar 15, 2024
This car burned oil like crazy from the start. We kept the oil changed regularly, had to change spark plugs weekly and add a quart or more of oil each week in between oil changes. One day whole stopped at a red light the engine started knocking for no reason. Once diagnosed it turned out that it had spun a rod bearing. These engines need to be recalled before someone ends up in a fatal accident. T... Read more
Incident date: Sep 7, 2025
I have had no working SOS safety button in case of a crash despite having a 3 year plan. This started after a Starlink update failed to load to this date. I took it to the dealer and my software was found to be up to date and I was told not a Subaru problem for months. I wrote to Subura America and told not to take the car in as no fix but any day but never came. I am to renew the Safety and Se... Read more