Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Jan 19, 2016
THE VEHICLE'S OIL CONSUMPTION IS BECOMING GREATER AND GREATER. I AM NOW AT A POINT WHERE I NEED TO ADD 2 QUARTS OF OIL EVERY 3 WEEKS, WHICH IS ABOUT 1000 MILES DRIVEN. BECAUSE OF THE AGE OF MY VEHICLE, I WAS ADVISED TO START USING SYNTHETIC/BLEND, BUT THE OIL CONSUMPTION RATE HAS NOT CHANGED. IT WAS INSPECTED FOR LEAKS AND THERE WERE NONE. DOES THIS HAVE ANYTHING TO DO WITH PAST RECALLS? I KNO... Read more
Incident date: Mar 26, 2017
TAMARA RECALL I'M TRYING TO SCHEDULE AN APPOINTMENT TO GET THE AIRBAG INFLATOR. I GUESS THERE WAS A DEADLINE OF MARCH 25 2017. I DO NOT AGREE WITH THAT.
Incident date: Feb 17, 2016
CRACKING AND MELTING DASHBOARD CREATING NOXIOUS FUMES IN VEHICLE. IN LATE 2015, WE NOTICED THAT OUR LEXUS RX400H'S DASHBOARD BEGAN FORMING CRACKS. WHILE WE INITIALLY THOUGHT THIS WAS A COSMETIC ISSUE, SOON THE DASHBOARD BEGAN MELTING AND STINKING UP THE CAR. WHEN WE BROUGHT IT TO OUR LOCAL LEXUS DEALERSHIP FOR INVESTIGATION (LEXUS OF KENDALL), WE WERE TOLD THAT THERE WAS A WARRANTY ENHANCEMENT ... Read more
Incident date: May 23, 2016
TAKATA RECALL- ORIGINAL RECALL MAY, 2016. AT THIS POINT IN TIME, PARTS STILL NOT AVAILABLE. WHEN CAN I EXPECT MY CAR TO BE REPAIRED?
Incident date: Oct 15, 2015
THERE ARE 2 RECALLS THAT I HAVE BEEN TOLD BY SERVCO LEXUS OAHU HAVE TO BE DONE AT A DEALERSHIP. THE PROBLEM IS I LIVE ON THE BIG ISLAND OF HAWAII AND THERE IS NOT A DEALERSHIP ON THIS ISLAND SO I WAS TOLD I HAVE TO PAY FOR THE SHIPPING OF MY VEHICLE TO THE THE DEALERSHIP ON THE OTHER ISLANDS, EITHER MAUI, OR OAHU. I HAVE ARGUED WITH THEM SAYING IT IS THERE RESPONCIBILITY TO FIX THE CAR AND I SHOUL... Read more
Incident date: Oct 15, 2015
THERE ARE 2 RECALLS THAT I HAVE BEEN TOLD BY SERVCO LEXUS OAHU HAVE TO BE DONE AT A DEALERSHIP. THE PROBLEM IS I LIVE ON THE BIG ISLAND OF HAWAII AND THERE IS NOT A DEALERSHIP ON THIS ISLAND SO I WAS TOLD I HAVE TO PAY FOR THE SHIPPING OF MY VEHICLE TO THE THE DEALERSHIP ON THE OTHER ISLANDS, EITHER MAUI, OR OAHU. I HAVE ARGUED WITH THEM SAYING IT IS THERE RESPONCIBILITY TO FIX THE CAR AND I SHOUL... Read more
Incident date: Oct 15, 2015
THERE ARE 2 RECALLS THAT I HAVE BEEN TOLD BY SERVCO LEXUS OAHU HAVE TO BE DONE AT A DEALERSHIP. THE PROBLEM IS I LIVE ON THE BIG ISLAND OF HAWAII AND THERE IS NOT A DEALERSHIP ON THIS ISLAND SO I WAS TOLD I HAVE TO PAY FOR THE SHIPPING OF MY VEHICLE TO THE THE DEALERSHIP ON THE OTHER ISLANDS, EITHER MAUI, OR OAHU. I HAVE ARGUED WITH THEM SAYING IT IS THERE RESPONCIBILITY TO FIX THE CAR AND I SHOUL... Read more
Incident date: Apr 1, 2010
TL* THE CONTACT OWNS A 2005 LEXUS GX470. THE CONTACT STATED THAT THE BRAKE CALIPERS FAILED. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE CONTACT STATED THAT FAILURE FIRST OCCURRED AT 60,000 MILES. THE FRONT END OF THE VEHICLE VIBRATED AND SHOOK WHEN DRIVEN AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT BRAKES, CALIPERS, AND ROTORS NEEDED TO BE REPLA... Read more
Incident date: Jun 1, 2015
DOOR HINGE ON VEHICLE LOOKS TO HAVE MANUFACTURE PROBLEM BUT I DO NOT SEE A RECALL FOR THIS ISSUE IT IS BREAK THROUGH THE METAL AND CREATING A HOLE AND MAY NEED TO BE WELDED OF SOME SORT OR A NEW DOOR. I PURCHASED THIS VEHICLE FROM LEXUS IN FT MYERS FLORIDA AROUND TWO YEARS AGO AND THE DOOR HAS ALWAYS HARD A RUFF CLOSE TO IT. RECENTLY IVE NOTICED IT GETTING HARDER AND HARDER TO CLOSE. AND WHEN I L... Read more
Incident date: Sep 19, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER AND THE INTERIM RECALL NOTICE DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATE... Read more
Incident date: Jun 13, 2016
TL* TAKATA RECALL THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PA... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PAR... Read more
Incident date: Feb 22, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS P... Read more
Incident date: Sep 7, 2014
DASH IS STICKY, CRACKING AND CRUMBLING. TAILGATE HANDLE SO STICKY IT HAS TO BE REPLACED AT MY EXPENSE OF $180. VEHICLE IS GARAGE KEPT. I HAVE BEEN ON A WAITING LIST FOR OVER A YEAR. I WOULD LIKE A NEW CAR BUT NO ONE WILL TAKE THIS ONE.
Incident date: Jun 9, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) FOR THE FRONT PASSENGER INFLATOR; HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPER... Read more
Incident date: Jan 2, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIR... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PA... Read more
Incident date: Feb 8, 2017
TAKATA RECALL ...AFTER RECEIVING THE 'INTERIM NOTICE' FEBRUARY 8TH 2017 I CHECKED AT THE DAYTON LEXUS DEALER MANAGER OF SERVICE TODAY ( MAR 22,2017) AND WAS TOLD THE REPLACEMENT INFLATOR WILL NOT BE AVAILABLE FOR MY ES350 UNTIL SEPTEMBER 2017 MAKING MY VEHICLE USELESS FOR SEVEN TO EIGHT MONTHS!! .THIS IS TOTALLY UNACCEPTABLE . THEIR CLAIM AS THE SERVICE ORIENTED COMPANY IS A SHAM.
Incident date: Jan 6, 2016
2004 LEXUS GX 400. CONSUMER WRITES IN REGARDS TO REPLACEMENT DASHBOARD NOT AVAILABLE TO REPLACE CURTAIN-SHIELD AIRBAG MODULE AND CRACKED DASHBOARD. *SMD THE CONSUMER STATED, A YEAR PASSED AND THE AIR BAG AND DASHBOARD WERE NOT REPLACED. UPDATED 03/22/2017 *JS
Incident date: Jan 6, 2016
2004 LEXUS GX 400. CONSUMER WRITES IN REGARDS TO REPLACEMENT DASHBOARD NOT AVAILABLE TO REPLACE CURTAIN-SHIELD AIRBAG MODULE AND CRACKED DASHBOARD. *SMD THE CONSUMER STATED, A YEAR PASSED AND THE AIR BAG AND DASHBOARD WERE NOT REPLACED. UPDATED 03/22/2017 *JS
Incident date: Jul 1, 2016
TAKATA RECALL-I WAS NOTIFIED OF THE TAKATA RECALL ON MY IS 250 YEAR 2010 BACK IN JULY. I CONTACTED THE DEALER THE SAME DAY AND WAS PUT ON A WAITING LIST. I FOLLOWED UP WITH THEM MULTIPLE TIMES TO SEE WHEN THE PARTS WOULD BE IN INVENTORY AND THEY KEPT SAYING SOON. DID NOT APOLOGIZE FOR ANY INCONVENIENCES AT ANY TIME. THIS RECALL HAS ALSO BEEN REPORTED TO MY INSURANCE COMPANY THEREFORE LIMITING T... Read more
Incident date: Jun 9, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIR... Read more
Incident date: Mar 22, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CO... Read more
Incident date: Jan 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Mar 22, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT INQUIRED ABOUT WHY THE DRIVER SIDE AIR BAG WAS ... Read more
Incident date: Mar 1, 2016
TAKATA & LEXUS RECALL. HAD BEEN NOTIFIED BY LEXUS TWO OR THREE TIMES THAT THE RECALL FOR THE PASSENGER AIR BAG WOULD BE IN THE FIRST QUARTER OF 2017--LAST ON 2/6/17. ON 3/20/17 WAS NOTIFIED IT WOULD BE BY THE LAST QUARTER OF 2017. THAT MEANS WE HAVE NOT HAD USE OF THE PASSENGER SEAT FOR PROBABLY A YEAR. THEY OFFER A 35.00 ALLOWANCE TO HAVE A VEHICLE WHICH WOULD NOT BE THE EQUAL OF WHAT WE HAVE.... Read more
Incident date: Mar 21, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS ... Read more
Incident date: Mar 13, 2017
ON A HILL IN A RESIDENTIAL COMMUNITY, CAR IN DRIVE WITH FOOT ON THE BRAKE , LET PASSENGER OUT STARTED TO PARK THEN CAR STARTED GOING BACKWARD DOWN HILL AND THERE WERE NO BRAKES TO STOP ,THEREFORE HAD TO HIT SOMETHING TO STOP CAR FROM GOING DOWN HILL AND GAINING SPEED WHERE I COULD OF BEEN KILLED. HIT A LARGE PLANTER IN FRONT OF A HOUSE.
Crash
Incident date: Mar 13, 2017
ON A HILL IN A RESIDENTIAL COMMUNITY, CAR IN DRIVE WITH FOOT ON THE BRAKE , LET PASSENGER OUT STARTED TO PARK THEN CAR STARTED GOING BACKWARD DOWN HILL AND THERE WERE NO BRAKES TO STOP ,THEREFORE HAD TO HIT SOMETHING TO STOP CAR FROM GOING DOWN HILL AND GAINING SPEED WHERE I COULD OF BEEN KILLED. HIT A LARGE PLANTER IN FRONT OF A HOUSE.
Crash
Incident date: Nov 21, 2016
TL* THE CONTACT OWNS A 2016 LEXUS IS200T. WHILE DRIVING AT ANY SPEED, THE CONTACT HEARD SQUEAKING SOUNDS FROM THE BRAKES WHEN THE BRAKE PEDAL WAS DEPRESSED. THE DEALER STATED THAT IF THE BRAKES WERE REPLACED, IT WOULD NOT RESOLVE THE ISSUE DUE TO THE MATERIAL USED FOR THE BRAKE PADS ON THE 2016 LEXUS F-SPORT MODELS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 900.
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PART... Read more
Incident date: Mar 21, 2017
TAKATA RECALL, THE FIX FOR THIS RECALL HAS TAKEN ALMOST A YEAR AND SUGGESTED THAT NO ONE SITS IN THE FRONT PASSENGER SEAT WHICH HAS BEEN VERY INCONVENIENT FOR ME AND MY FAMILY.
Incident date: Mar 21, 2017
TAKATA RECALL. ALWAYS HAVE PASSENGER SEATING IN THE FRONT SEAT. CALL LEXUS 1 800 255 3987 TWO TIMES IN 12/2016 AND 03/2017 AND WAS TOLD REMEDY DATE IS UNKNOWN AND IT WILL TAKE A LONG TIME. AND IN THE RECALL, THERE IS A STATEMENT SAYING:"YOU DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT"
Incident date: Mar 3, 2017
I AM EXPERIENCING ISSUES WITH MY STEERING CONTROL AND POWERING STEERING LEAKING WHICH HAS CAUSED A UNIQUE NOISE ON SHARP TURNS AND WHILE DRIVING IN GENERAL. MY MECHANIC INFORMED ME THAT MY RACK AND PINIONS NEED TO BE REPLACED. MY 2005 RX 330 CURRENTLY HAS 131,000 MILES. IT'S VERY SAD TO READ PREVIOUS COMPLAINTS AND LEXUS STILL HAS NOT DONE ANYTHING ABOUT THIS ISSUE. THIS IS A KNOWN PROBLEM THAT LE... Read more
Incident date: Dec 14, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ... Read more
Incident date: Sep 1, 2016
TL* THE CONTACT OWNS A 2005 LEXUS RX330. WHILE DRIVING VARIOUS SPEEDS, THERE WAS AN ABNORMAL NOISE COMING FROM THE POWER STEERING. THE CONTACT ALSO OBSERVED EVIDENCE OF A POWER STEERING FLUID LEAK. THE DEALER DIAGNOSED THAT THE POWER STEERING PUMP AND THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEA... Read more
Incident date: Feb 24, 2017
MY WIFE DROVE INTO MY GARAGE AND APPLIED THE BRAKES AND THE BRAKES FAILED AND THE DMAGE TO THE CAR WAS $10,200 AND THE GARAGE WALL WAS ALSO DAMAGED. THE CAR WAS IN THE AUTO BODY SHOP FOR 3 WEEKS. NOW THE CAR IS DEVALUED TO THE CARFAX ACCIDENT HISTORY.
Crash
LEXUS
HS 250 HYBRID
(2010) — SUSPENSION
Mar 20, 2017
Incident date: Nov 1, 2016
TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER INDICATED THAT THE PART WOULD BECOME AVAILABLE IN MID FEBRUARY 2017; HOWEVER, IT WAS UNAVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE F... Read more
Incident date: Dec 1, 2016
"TAKATA RECALL" A RECALL LETTER WAS RECEIVED IN DECEMBER FROM LEXUS STATING THAT UNTIL A REMEDY BECOMES AVAILABLE WE RECOMMEND THAT YOU DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT. THAT'S REALLY INCONVENIENT AND NOW I'M THINKING, SHOULD I, THE DRIVER, BE UP HERE AS WELL? IS MY SEAT SAFE? IT'S NOW ALMOST APRIL '17 AND STILL THERE IS NO UPDATE FROM ANYONE.
Incident date: Mar 13, 2017
AIR BAG DID NOT INFLATE VEHICLE STATIONARY IN TRAFFIC WHEN HIT FROM REAR DRIVING VEHICLE INTO ANOTHER CAR ON RT 27 SUNRISE HIGHWAY.
Crash
1 injured
Incident date: Mar 20, 2017
URGENT SAFETY RECALL FRONT PASS. AIRBAG INFLATOR WHICH CAN RESULT IN SERIOUS INJURY OR DEATH - NO PARTS AVAILABLE & LEXUS UNABLE TO GIVE AN ETA FOR PART. UNACCEPTABLE. WHAT RECOURSE DO I HAVE?
Incident date: Mar 18, 2017
TL* THE CONTACT OWNS A 2005 LEXUS ES330. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART ON THE FIRST ATTEMPT AND WAS DRIVEN HOME. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STEERING PUMP AND ALTERNATOR FAILED AND NEEDED TO BE REPLACED. IN ADDITION, THE CONTACT NEEDED TO REPLACE HER KEY WITH ANOTHER KEY CHIP. THE MANUFACTURER ... Read more
Incident date: Mar 18, 2017
TL* THE CONTACT OWNS A 2005 LEXUS ES330. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART ON THE FIRST ATTEMPT AND WAS DRIVEN HOME. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STEERING PUMP AND ALTERNATOR FAILED AND NEEDED TO BE REPLACED. IN ADDITION, THE CONTACT NEEDED TO REPLACE HER KEY WITH ANOTHER KEY CHIP. THE MANUFACTURER ... Read more
Incident date: Mar 20, 2017
TAKATA RECALL-I RECEIVED NOTIFICATION IN MAY OF 2016 AND WAS TOLD THAT I WOULD BE NOTIFIED THAT AIRBAG WOULD BE REPLACED AS PART BECAME AVAILABLE. I HAVE BEEN WAITING PATIENTLY, BUT HAVE BEEN TOLD REPEATEDLY BY LOCAL LEXUS DEALER THAT PART IS STILL NOT AVAILABLE AND IT HAS BEEN ALMOST A YEAR NOW. I FIND THIS TO BE UNREASONABLE, ESPECIALLY SINCE NO ONE CAN OCCUPY THE FRONT PASSENGER SEAT.
Incident date: Jan 9, 2017
TL* THE CONTACT OWNS A 2003 LEXUS LX470. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V065000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE CONTACT CALLED SEVERAL DEALERS WHO WERE UNABLE TO PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE ... Read more
Incident date: Feb 6, 2017
WHEN I TRY TO ACCELERATE FROM A STOP, A LOUD GROAN CAN BE HEARD FROM SOMEWHERE IN THE POWERTRAIN. THERE IS ALSO A VIBRATION WHICH APPEARS TO BE COMING FROM THE TRANSMISSION AREA OF THE VEHICLE. IN ADDITION, WHEN TRAVELLING AT HIGHWAYS SPEEDS, DURING THE ACCELERATION PROCESS, A DELAY OCCURS FROM THE TIME I STEP ON THE GAS PEDDLE UNTIL THE VEHICLE ACCELERATES. THE HESITATION IS APPROXIMATELY 1-2 ... Read more
Incident date: May 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V34000 (AIR BAGS) WAS RECEIVED IN MAY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVI... Read more
Incident date: Jan 24, 2017
RECENTLY I WAS DRIVING DOWN THE HIGHWAY AND MY POWER STEERING LIGHT CAME ON WHEN THE LIGHT APPEARED THE POWER STEERING WENT AWAY. THE GARAGE NOTIFIED ME THAT MY POWER STEERING ECU HAD FAILED. I HAD THE ECU REPLACED AND STEERING CALIBRATED A FEW DAYS LATER AS I TURNED IN TO MY SCHOOLS PARKING LOT I HEARD A POP BUT WAS NOT VERY ALARMED ABOUT IT UNTIL THAT AFTERNOON I WAS HEADED HOME AND THE STEERING... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT WAS INFORMED BY THE MANUFACTURER THAT SEPTEMBE... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE DEALER STATED MONTHS AGO THAT THE CONTACT WOULD NEED TO WAIT TO RECEIVE ... Read more