Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Jul 17, 2016
TAKATA RECALL WE WERE FIRST NOTIFIED OF THE PROBLEM VIA LETTER FROM LEXUS, INC., ON JULY 17, 2016. WE HAVE NOT BEEN ABLE TO DRIVE THE CAR WITH A PASSENGER IN THE FRONT PASSENGER SEAT SINCE THEN. ON APRIL 13, 2017, NINE MONTHS LATER, WE RECEIVED ANOTHER LETTER FROM LEXUS THAT THEY WOULD REPLACE THE DEFECTIVE PARTS, AND TO CALL OUR DEALER TO SET UP AN APPOINTMENT. WHEN WE CALLED LEXUS KEARNY MES... Read more
Incident date: May 26, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Incident date: Jan 1, 2017
THE AIRBAG COVER ON THE PASSENGER SIDE OF THE CAR IS STARTING TO CRACK AND LIFT,SEEMS LIKE PRESSURE IS CAUSING THE LIFT. I LOOKS LIKE ITS READY TO BLOW OUT.
Incident date: Nov 11, 2016
(UNDATED) TAKATA RECALL; NHTSA NO. 16V-340 RECEIVED FROM LEXUS SEVERAL MONTHS AGO. UPON INQUIRY, WAS TOLD FRONT PASSENGER AIR BAG SHOULD BE REPLACED "IN THE THIRD QUARTER OF 2017". SEVERAL OTHER INQUIRIES HAVE RECEIVED NO RESPONSE. MY CAR LIVES IN FLORIDA--HIGH HUMIDITY--AND IS OLD--2011.
Incident date: Mar 6, 2017
TL* THE CONTACT OWNED A 2006 LEXUS IS 250. WHILE DRIVING APPROXIMATELY 40 MPH, ANOTHER VEHICLE ATTEMPTED TO MAKE A LEFT TURN WITHOUT STOPPING. AS A RESULT, THE CONTACT'S VEHICLE CRASHED INTO THE PASSENGER SIDE OF THAT OTHER VEHICLE. THE CONTACT STATED THAT ALL THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED MINOR INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWE... Read more
Crash
1 injured
Incident date: Nov 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) IN NOVEMBER OF 2016. THE MANUFACTURER ADVISED THAT THE PART WOULD BE AVAILABLE IN SEPTEMBER OF 2017. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Incident date: Feb 6, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER AND THE INTERIM RECALL NOTICE FROM THE MANUFACTURER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE T... Read more
Incident date: Apr 11, 2017
APRIL 11,2017 TOOK MY CAR IN FOR AN OIL CHANGE AND WAS TOLD THERE IS A LEAK IN THE POWER STEERING RACK. COST $1800. NO WARNING.
Incident date: Apr 11, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBU... Read more
Incident date: May 23, 2016
TL* THE CONTACT OWNS A 2011 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PA... Read more
Incident date: Jan 6, 2017
EXCESSIVE OIL CONSUMPTION. STARTED AROUND 120K MILES.
Incident date: Mar 3, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) FOR THE FRONTAL PASSENGER INFLATOR; HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIEN... Read more
Incident date: Jun 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER AND THE INTERIM RECALL NOTICE FROM THE MANUFACTURER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE ... Read more
Incident date: Apr 10, 2017
TAKATA AIR BAG RECALL - THE RECALL LETTER FOR AIR BAG WAS ISSUED ON MAY 23, 2016 AND THE CAR MANUFACTURE LEXUS HAS NO REMEDY YET FOR PASSENGER AIR BAG REPLACEMENT. IT IS APPROACHING ONE YEAR SINCE THE RECALL FOR THE PASSENGER AIR BAG RECALL. IT IS UNACCEPTABLE TO TAKE ALMOST ONE YEAR WITHOUT REMEDY.
Incident date: May 26, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Incident date: Apr 10, 2017
"TAKATA RECALL" AS I WAS DRIVING THE AIRBAG WARNING LIGHT CAME ON AND THE FLASHING LIGHTS AIRBAG OFF PASSENGER SIDE ON THE DASHBOARD. I WAS DRIVING ON THE CITY STREET.
Incident date: May 10, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS D... Read more
Incident date: May 1, 2016
THE DEALER, NORTH PARK LEXUS OF SAN ANTONIO, HAS BEEN COMPLETELY UNRESPONSIVE TO MY REQUESTS FOR REPLACEMENT. I HAVE BEEN WAITING FOR ALMOST ONE YEAR. THEY HAVE NOT HONORED MY REQUEST FOR A RENTAL VEHICLE. THEY HAVE NOT RETURNED A SINGLE PHONE CALL OR EMAIL. ....UPDATED 06/23/ 17 *BF
Incident date: Oct 19, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PART... Read more
Incident date: Jun 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DIS... Read more
Incident date: Jul 1, 2016
TAKATA RECALL. PLEASE SEE COMPLAINT NUMBER 1039859, DATED 11/07/16. THIS SITUATION IS STILL UNSATISFIED. I RECEIVED A RECALL NOTICE LAST JULY. IT SAID THAT PARTS WOULD BE AVAILABLE IN NOVEMBER. THEN IT WAS DECEMBER; THEN JANUARY; THEN MARCH. MY LATEST CALL TO A LOCAL DEALER RESULTED IN THEM TELLING ME THAT THE PARTS WOULD BE THERE IN SEPTEMBER. MEANWHILE, THE CAR SITS. I CAN'T EVEN SELL IT... Read more
Incident date: May 23, 2016
TAMARA RECALL-ISSUED FOR MY VEHICLE IN MAY OF 2016. NEXT MONTH WILL BE A YEAR AND LEXUS STILL HASN'T DONE ANYTHING. I WAS ORIGINALLY TOLD TWICE THEY WERE WAITING ON PARTS. WHEN THEY CALLED FOR MY SERVICE APPOINTMENT I ASKED IF THE PARTS WERE FINALLY RECEIVED. I WAS THEN TOLD THEY'RE STILL "DECIDING" WHAT TO DO. THAT SHOULDN'T TAKE ONE YEAR!
Incident date: Mar 31, 2017
AIR BAG NOT WORKING ON PASSENGER SIDE...RED LIGHTS FLASHING ON BOTH SIDES..TOOK TO LEXUS SERVICE FOR REPAIR....TOLD THEY REPLACED THE SENSOR AND THAT IS NOT CORRECTING THE MALFUNCTION .....I WAS TOLD I WOULD HAVE TO REPLACE THE PASSENGER SEAT AND IT WOULD COST AROUND $8,000.......THAT IS PROHIBITIVE AS THE BLUE BOOK ON THE CAR ....IN GOOD CONDITION...IS ONLY $9,000 TO $11,000. MY ONLY RECOURSE WO... Read more
Incident date: Apr 7, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIR... Read more
Incident date: May 14, 2016
TAKATA RECALL MAY 2016 NHTSA #16V340 MANUFACTURE RECALL # GLG AIR BAG REPLACEMENT HAS NOT BEEN DONE IN A TIMELY MANNER PUTTING MY FAMILY AND I IN A DANGEROUS POSITION
Incident date: Dec 30, 2016
"TAKATA RECALL " I HAVE BEEN WAITING FOR MONTHS FOR AIRBAG REPLACEMENT. THE LEXUS DEALERSHIP AND HQ STATES THEY DO NOT KNOW WHEN REPLACEMENT WILL BE AVAILABLE. I AM 81 YEARS OLD AND THIS IS CAUSING UNDUE HARDSHIP AND STRESS FOR ME.
Incident date: Feb 13, 2017
LETTER FROM CONGRESSMAN CARTE ON BEHALF OF CONSTITUENT RE LEXUS ES 350 RECALL NOTICE FOR TAKATA AIRBAG. *LD UPDATED 04/07/2017*JS
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS) AND 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUES. THE CONTACT HAD NOT EXPERIENCED ... Read more
Incident date: Feb 4, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION D... Read more
Incident date: Apr 4, 2017
I WAS PARKING MY CAR ON A COMMERCIAL COMPLEX. I AM PRESSING ON THE BRAKE AS THE CAR SLOWS DOWN. WHEN I FURTHER PRESSED ON THE BRAKE, THE CAR INSTEAD OF TAKING A COMPLETE STOP, ACCELERATED. IT HIT THE BUILDING IN FRONT OF ME. WHEN TRYING TO BACK UP, IT ACCELERATED AGAIN IN REVERSE. I PRESSED THE BRAKE REALLY HARD THEN IT STOPPED.
Crash
1 injured
Incident date: Apr 4, 2017
I WAS PARKING MY CAR ON A COMMERCIAL COMPLEX. I AM PRESSING ON THE BRAKE AS THE CAR SLOWS DOWN. WHEN I FURTHER PRESSED ON THE BRAKE, THE CAR INSTEAD OF TAKING A COMPLETE STOP, ACCELERATED. IT HIT THE BUILDING IN FRONT OF ME. WHEN TRYING TO BACK UP, IT ACCELERATED AGAIN IN REVERSE. I PRESSED THE BRAKE REALLY HARD THEN IT STOPPED.
Crash
1 injured
Incident date: Jan 1, 2015
THE FRONT DASHBOARD AND SIDE PANEL DOORS MELT IN HEAT AND CAN CAUSE SERIOUS DAMAGE TO PASSENGERS IN IN AN ACCIDENT. I LIVE IN FLORIDA AND HAVE COMPLAINED ABOUT THIS FOR 3 YEARS AND CONTINUE TO GET THE RUN AROUND AND PLACED ON WAITING LIST FOR SEVERAL YEARS.
Incident date: Mar 6, 2017
TL* THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABL... Read more
Incident date: Mar 27, 2017
TL* THE CONTACT OWNS A 2007 LEXUS IS 250. WHILE DRIVING APPROXIMATELY 35 MPH, THE ESC WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO START THE VEHICLE. IN ADDITION, WHILE APPROACHING A TRAFFIC LIGHT, THE VEHICLE STALLED AGAIN. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE VSC CODE WAS RESET; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE F... Read more
Incident date: Oct 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 06/01/17*LJ *A... Read more
Incident date: Jun 9, 2016
TAKATA RECALL. RECALL NOTICE SENT OUT IN JUNE 2016. NO ACTION TAKEN TO RESOLVE PROBLEM.
Incident date: Jun 9, 2016
TAKATA RECALL. RECALL NOTICE SENT OUT IN MAIL. NO PLAN FOR CORRECTIVE ACTION.
Incident date: Jan 13, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) FOR THE FRONTAL PASSENGER AIR BAGS; HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIEN... Read more
Incident date: Jul 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS ... Read more
Incident date: Feb 27, 2017
TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Incident date: May 2, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ... Read more
Incident date: Jul 14, 2012
POSSIBLE FIRE HAZARD ON MANY OF THESE VEHICLES. THE REAR TAILGATE HANDLE HAS MELTED ON MANY OF THESE AND SHOULD NOT EXPIRE UNDER WARRANTY. A LEXUS FORUM HAS NUMEROUS COMMENTS ABOUT THIS ISSUE. APPARENTLY SOME DEALERSHIPS WOULD CHARGE UPWARDS OF $350+ TO REPLACE A DEFECTIVE AND PERHAPS HAZARDOUS PART. I UNDERSTAND THE TOYOTA SIENNA HAS SIMILAR ISSUES WITH LIFTGATE. DO NOT NOT WHEN MELTING OF... Read more
Incident date: May 23, 2016
TAKATA RECALL I RECEIVED A LETTER DATED MAY 23, 2016 INDICATING THAT THE FRONT PASSENGER AIRBAG INFLATOR ON MY 2008 LEXUS ES 350 NEEDS TO BE REPLACED. I LIVE IN ZONE A, THE HIGHEST RISK AREA. I HAVE CALLED THREE TIMES OVER THE PAST 10 MONTHS TO MY LOCAL LEXUS DEALERS, AND THEIR RESPONSE HAS BEEN "WE HAVE RECEIVED ONLY A FEW PARTS SO FAR." "YOU WILL BE NOTIFIED WHEN THERE ARE MORE PARTS IN." ... Read more
Incident date: Jul 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE. VIN TOOL CONFIRMS... Read more
Incident date: Feb 9, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) FOR THE FRONT PASSENGER INFLATOR; HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE... Read more
Incident date: Feb 1, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ... Read more