Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Apr 23, 2017
TAKATA RECALL NHTSA RECALL NUMBER 16V340 MANUFACTURER RECALL NUMBER G2G AS OF APRIL 23 2017 O AIRBAG REPLACEMENT FOR RECALL BAG HAS BEEN PROVIDED BY LEXUS AND DANGER REMAINS
Incident date: Nov 29, 2016
THE TACH AND SPEEDOMETER FADE DURING DAY SUNLIGHT TO THE EXTENT THE READING CANNOT BE DETERMINED. WHEN THE SUN REFLECTS ON THE ON THOSE TWO ITEMS THEY FADE AND CANNOT BE READ, CREATING A SAFETY HAZARD; THE OCCURS WHEN THE VEHICLE IS STATIONARY AND IN MOTION AND OCCURS ON CITY STREETS AND HIGHWAY. IT ALSO OCCURS WHEN TURNING AND BRAKING. THE FADING OF THE TACH AND SPEEDOMETER DISPLAY CANNOT BE R... Read more
Incident date: Jan 9, 2017
"TAKATA RECALL" WHEN IS THE RECALL GOING TO BE COMPLETE?? I HAVE BEEN UNABLE TO DRIVE MY CAR WITH A PASSENGER BECAUSE IT IS BASICALLY A TWO SEATER. THE PASSENGER AIRBAG IS RECALLED! CAN YOU PLEASE GIVE ME AN APPROXIMATE TIME OF WHEN THIS RECALL WILL BE COMPLETED?
Incident date: Apr 1, 2017
A ELECTRICAL SHORT ON A AIRBAG WIRING HARNESS LEADS TO AIRBAG LIGHT ON. THE HARNESS IS SHORT IN LENGTH WHICH OVER TIME SHORTS OUT LEADING TO COMPLETE AIRBAG FAILURE.
LEXUS
HS 250 HYBRID
(2010) — SUSPENSION
Apr 21, 2017
Incident date: Sep 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION) HOWEVER THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Incident date: Jan 31, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN ... Read more
Incident date: Apr 19, 2017
INTERMITTENT HESITATION OF THE TRANSMISSION. PUT IN GEAR (FORWARD OR REVERSE) AND VEHICLE WON'T MOVE. REV UP ENGINE AND IT SURGES-JERKS FORWARD OR REVERSE.
Incident date: Apr 1, 2017
TRANSMISSION HAD ISSUES WITH FLARE AT SPEEDS OF 30-40 MPH ON A COLD START AND BROUGHT IT TO LEXUS AND THEY UPDATED MY ECU WITH THE SOFTWARE. AFTER GETTING THE CAR BACK THEY HAD A JERKING/HESITATION BETWEEN 1ST AND 2ND GEAR. THIS HAPPENS EVERY TIME WHEN WHEN AT A STOP AND SLOWLY ACCELERATING. LEXUS RECOMMENDED A NEW TRANSMISSION, BUT I DID SOME RESEARCH AND LOTS OF OWNERS HAD THIS ISSUE FOR THE ... Read more
LEXUS
HS 250 HYBRID
(2010) — SUSPENSION
Apr 21, 2017
Incident date: Oct 15, 2016
TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE DEALER REPEATEDLY STATED THAT THE PARTS WERE ON BACK ORDER. THE CONTA... Read more
Incident date: May 18, 2016
TAKATA RECALL. I RECEIVED A RECALL NOTICE ELEVEN MONTHS AGO. MAY 2016. I WAS TOLD THE REPLACEMENT WOULD TAKE PLACE IN LATE DECEMBER 2016 OR BY JANUARY 2017. IT IS NOW APRIL 21, 2017 AND AS OF THIS DAY NOTHING. TOYOTA HAS HAD AMPLE TIME TO RESOLVE THIS ISSUE. MY VEHICLE IS IN ZONE A RECALL. WE HAVE INQUIRED THROUGH LEXUS EVERY 60 DAYS, AS TO STAUS OF REPAIR/RECALL AND EACH TIME HAVE BEEN TOLD THERE... Read more
Incident date: May 16, 2016
TAKATA RECALL MAY 2016 IT HAS BEEN A YEAR SINCE I WAS NOTIFIED OF THIS RECALL AND LEXUS HAS NOT YET REPLACED THE AIRBAG!
Incident date: Apr 28, 2016
TAKATA RECALL. IT HAS BEEN 12 MONTHS SINCE WE WERE NOTIFIED OF THIS RECALL, AND THE DEALERSHIP HAS YET TO HAVE A REMEDY AVAILABLE, WITH NO POSSIBLE DATE IN SIGHT. WE DO NOT FEEL SAFE DRIVING THE VEHICLE AND CANNOT ACCOMMODATE PASSENGERS. THIS IS NOT A TIMELY REMEDY.
Incident date: Apr 20, 2017
TAKATA RECALL. I RECEIVED A RECALL NOTICE ELEVEN MONTHS AGO. MAY 2016. I WAS TOLD THE REPLACEMENT WOULD TAKE PLACE IN LATE DECEMBER 2016 OR BY JANUARY 2017. IT IS NOW APRIL 20, 2017 AND AS OF THIS DAY NOTHING. TOYOTA HAS HAD AMPLE TIME TO RESOLVE THIS ISSUE. MY VEHICLE IS IN ZONE A RECALL
Incident date: Apr 20, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Incident date: Apr 6, 2017
AIR PUMP INJECTION, AIR PUMP VALVE GONE BAD ON MY 2011 LEXUS GX460. COST OVER $2000 TO REPLACE. THIS APPARENTLY SEEMS TO BE A REOCCURRING ISSUE IN TOYOTA ENGINES.
Incident date: Apr 6, 2017
AIR PUMP INJECTION, AIR PUMP VALVE GONE BAD ON MY 2011 LEXUS GX460. COST OVER $2000 TO REPLACE. THIS APPARENTLY SEEMS TO BE A REOCCURRING ISSUE IN TOYOTA ENGINES.
Incident date: Jan 20, 2017
TL* THE CONTACT OWNS A 2012 LEXUS CT 200H. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V487000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERI... Read more
Incident date: Dec 1, 2016
TL* THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILA... Read more
Incident date: Apr 20, 2017
SAFETY ISSUE: LEXUS GS 350 2008 HAS THE ISSUE OF REAR VIEW MIRROR. THE REAR VIEW MIRROR IS LOOSING UNDER THE GLASS THE SPECIAL TEXTURE. LEXUS COMPANY SAVED MONEY AND REPLACED HIGH QUALITY OF REAR VIEW MIRROR TO CHEAP STRUCTURE. MIRROR LOOKS LIKE FROM THE LATE 19TH CENTURY. APPEARANCE OF REAR VIEW MIRROR IS SCRATCHED UP WITH RANDOM BLACK SPOTS, FOGGY TO THE POINT THAT YOU CANNOT SEE THROUGH IT... Read more
Incident date: Jul 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL C... Read more
Incident date: May 23, 2016
TAKATA RECALL. ALMOST A YEAR HAS PASSED AND NOTHING HAS HAPPENED BUT I CAN'T CARRY PASSENGERS IN THE FRONT SEAT, MEANWHILE MORE AND MORE CARS ARE BEING RECALLED. DEALER CLAIMS TO HAVE NO INFORMATION WHEN OR IF THIS WILL BE RESOLVED.
Incident date: Jul 23, 2016
TAKATA RECALL PASSENGER SIDE AIRBAG WAS RECALLED JULY 2016. WE WERE TOLD IT WOULD BE REPAIRED NO LATER THAN FEB 2017. NOW WE ARE BEING TOLD JUNE OR JULY 2017. I HAVE A LOANER HOWEVER I HAVE BEEN MAKING A CAR PAYMENT FOR A LEXUS AND I HAVE A CHEVY IMPALA LOANER. I CAN'T SELL THE LEXUS I AM STUCK AND FURIOUS. WHAT RECOURSE DO I HAVE? I PAID FOR EXTENDED WARRANTY WHEN I PURCHASED AND CAR ISN'T ... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED O... Read more
Incident date: Sep 14, 2016
TAKATA RECALL OR TAKATA ISSUES - I WAS INVOLVED IN AN ACCIDENT IN MY 2012 LEXUS ES 350. I WAS HIT FROM BEHIND BY ANOTHER VEHICLE (2005 JEEP LIBERTY) AT ABOUT 45MPH AND MY FRONT AIRBAGS DID NOT DEPLOY. I READ THE OWNERS MANUAL WHICH INDICATED THAT IF HIT FROM BEHIND THE FRONT AIRBAGS DO NOT DEPLOY WITH THE EXCEPTION OF FRONT COLLISIONS. THIS IS EXTREMELY DANGEROUS AND UNSAFE FOR ALL CONSUMERS BECAU... Read more
Crash
3 injured
Incident date: Mar 1, 2017
TAKATA RECALL: RECEIVED A RECALL NOTICE OVER A MONTH AGO. STILL NO REPAIR SOLUTION. THEY JUST TELL US NOT TO HAVE A FRONT SEAT PASSENGER. WE NEED TO USE OUR CAR.....ALL SEATING POSITIONS. WHY HASN'T THIS BEEN SOLVED?
Incident date: Apr 1, 2013
DASHBOARD MELTING, SUN REFLECTS ON DASHBOARD AND REFLECTS ON WINDSHIELD CAUSING VERY POOR VISIBILITY, CALLED LEXUS AND THEY SAID THEY WOULD SUPPLY ME WITH REPLACEMENT BUT THAT WAS 3 YEARS AGO I CALL EVERY 6 MONTHS WITH THE SAME RESPONSE, EVEN OFFERED TO PAY BUT THEY CLAIM THEY DON'T HAVE SUPPLY
Incident date: Mar 25, 2016
I WILL GIVE YOU A BRIEF DESCRIPTION AS TO WHAT OCCURRED. I ENTERED OUR GARAGE FOR THE PURPOSE OF BACKING THE LEXUS OUT OF THE GARAGE SO WE COULD LOAD NEWLY PURCHASED PATIO FURNITURE INTO THE GARAGE. I ENTERED THE LEXUS, APPLIED THE BRAKE PEDDLE TO START THE AUTOMOBILE. ONCE THE AUTO WAS STARTED, KEEPING MY FOOT ON THE BRAKE TO ALLOW MY SHIFTING, I MOVE THE SHIFT LEVER FROM PARK TO REVERSE AND T... Read more
Crash
Incident date: Mar 25, 2016
I WILL GIVE YOU A BRIEF DESCRIPTION AS TO WHAT OCCURRED. I ENTERED OUR GARAGE FOR THE PURPOSE OF BACKING THE LEXUS OUT OF THE GARAGE SO WE COULD LOAD NEWLY PURCHASED PATIO FURNITURE INTO THE GARAGE. I ENTERED THE LEXUS, APPLIED THE BRAKE PEDDLE TO START THE AUTOMOBILE. ONCE THE AUTO WAS STARTED, KEEPING MY FOOT ON THE BRAKE TO ALLOW MY SHIFTING, I MOVE THE SHIFT LEVER FROM PARK TO REVERSE AND T... Read more
Crash
Incident date: Feb 25, 2017
2012 LEXUS ES 350. CONSUMER WRITES IN REGARDS TO FAILURE TO REMEDY FRONT PASSENGER AIRBAG INFLATOR RECALL NOTICE IN A REASONABLE TIME FRAME. *SMD UPDATED 04/18/2017 *JS
Incident date: Apr 18, 2017
TAKATA INFLATORS : PLEASE I'M WORRIED ABOUT THE AIR BAG EXPLODING ITS BEEN TEN YEARS SINCE I BOUGHT THE CAR , THE RECALL SHOULD HAVE BEEN ALREADY RESOLVED ,SINCE ITS (ZONE A 6-9 YEARS) PLEASE MAKE IT A PRIORITY TO REPLACE THE AIR BAG IN MY CAR [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Incident date: Apr 18, 2017
TAKATA RECALL PART IS NOT AVAILABLE. PUT ON WAIT LIST. UNTIL THE REMEDY IS PERFORMED, THEY RECOMMEND NOT TO OPERATE THE VEHICLE WITH PASSENGER FRONT SEAT. IT'S VERY INCONVENIENT AS WE ARE FAMILY OF 4!!!!
Incident date: Aug 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS ... Read more
Incident date: Jul 22, 2010
BRAKE ACCUATOR WENT OUT TO QUICKLY. THIS PART IS MORE EXPENSIVE THAN MOTOR
Incident date: Apr 1, 2015
THE MAIN DASHBOARD IS CRACKED ALL AROUND THE PASSENGER AIRBAG, IGNITION SWITCH, FROM THE DRIVER SIDE ALL THE WAY TO THE PASSENGER SIDE. IT IS GETTING WORSE BY THE MINUTE! IT IS PART OF THE LEXUS WARRANTY ENHANCEMENT PROGRAM AND I HAVE BEEN GETTING THE RUN AROUND FOR TWO YEARS. EACH TIME I CALL, ITS THE SAME OLD STORY: 'NOT ENOUGH DASHBOARDS COMING IN AND THEY ARE BEING REPLACED AS THEY COME IN." I... Read more
Incident date: May 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONN... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DIS... Read more
LEXUS
HS 250 HYBRID
(2010) — SUSPENSION
Apr 14, 2017
Incident date: Mar 30, 2017
TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. WHILE DRIVING VARIOUS SPEEDS, THE REAR OF THE VEHICLE FISHTAILED WITHOUT WARNING. THE CONTACT STATED THAT THE ISSUE OCCURRED ON SEVERAL OCCASIONS, ESPECIALLY WHEN IT RAINED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CONTROL ARM WAS FRACTURED AND NEEDED AN ALIGNMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWAR... Read more
Incident date: May 16, 2016
TL* THE CONTACT OWNS A 2014 LEXUS LS460. WHILE DRIVING APPROXIMATELY 30 MPH, A BURNT ODOR DEVELOPED INSIDE THE CABIN OF THE VEHICLE. THE CONTACT DID NOT KNOW THE ORIGIN OF THE ODOR. THE CONTACT NOTICED SMOKE COMING FROM THE PASSENGER SIDE DOOR PANEL NEAR THE LOCATION OF THE COURTESY LIGHT. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING, BUT NO DEFECTS WERE FOUND THAT MAY HAVE CAUSED ... Read more
Fire
Incident date: May 16, 2016
TL* THE CONTACT OWNS A 2014 LEXUS LS460. WHILE DRIVING APPROXIMATELY 30 MPH, A BURNT ODOR DEVELOPED INSIDE THE CABIN OF THE VEHICLE. THE CONTACT DID NOT KNOW THE ORIGIN OF THE ODOR. THE CONTACT NOTICED SMOKE COMING FROM THE PASSENGER SIDE DOOR PANEL NEAR THE LOCATION OF THE COURTESY LIGHT. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING, BUT NO DEFECTS WERE FOUND THAT MAY HAVE CAUSED ... Read more
Fire
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S ... Read more
Incident date: Mar 10, 2017
WHEN I TURN ON MY CAR THE SRS LIGHT CAMES ON AND HAS STAYED ON. THIS DISABLES ALL SAFETY FEATURES. LEXUS HAS A TSB L-SB-0167-08 ADMITTING THE FAULTY DESIGN OF THE WIRING HARNESS. SINCE MY CAR HAS 82000 MILES WHEN THE LIGHT CAME ON LEXUS SAYS I'M OUT OF THE 70000 MILE WARRANTY. THEY WANT $2500 TO FIX THEIR FLAWED DESIGN WIRING HARNESS. MY FAMILY AND MY SAFETY AREON THE LINE HERE AND THIS NEEDS TO B... Read more
Incident date: Jan 24, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS P... Read more
Incident date: Sep 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. TH... Read more
Incident date: May 23, 2016
TAKATA RECALL. RECALL HAS BEEN OPEN SINCE MAY 23, 2016. THIS IS ALMOST A YEAR WITH NO REPAIR AVAILABLE. HONDA HAS PARTS FOR THEIR CARS, WHY DOESN'T TOYOTA? TELLING ME I CAN'T HAVE A PASSENGER IN MY CAR IS NOT A FIX.
Incident date: Apr 13, 2017
TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATED. THE APPROXIMATE FAILURE MILEAGE WAS 76,000. THE ... Read more
Incident date: Nov 29, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS D... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DIS... Read more
Incident date: Jan 9, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DIS... Read more
Incident date: Sep 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Mar 1, 2017
TAKATA RECALL: BASED ON THE LOSS OF UTILITY OF THE PASSENGER SEAT, LEXUS IS TAKING TOO LONG TO REMEDY THE AIR BAG PROBLEM. ALSO, LEXUS JUST ISSUING AN INTERIM NOTICE, WITHOUT A PLANNED DATE OF FIX IS UNACCEPTABLE AND AT A MINIMUM POOR CUSTOMER RELATIONS.