Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Apr 26, 2017
TAKATA RECALL 2006 LEXUS IS 250 AWD SRS AIRBAG LIGHT TURNED ON AFTER STARTED THE CAR NORMALLY.
Incident date: Apr 30, 2017
THE STEERING WHEEL COMES COMPLETELY OFF THE COLUMN WHILE DRIVING ON THE FREEWAY. THEN AGAIN WHEN TURNING. THE CAR COULD NOT BE STEERED AT ALL. THE HORN AND POWER STEERING NO LONGER WORK.
Incident date: Feb 1, 2017
UPPER DASH STICKY AND MELTING. LOWER DASH CRACKING, STICKY AND MELTING. UPPER DOOR PANELS ALSO STICKY AND MELTING. SEEMS TO BE A COMMON PROBLEM WITH TOYOTA/LEXUS. IT HAS BEEN GETTING WORSE OVER TIME.
Incident date: May 25, 2006
2006 LEXUS IS 350. CONSUMER WRITES IN REGARDS TO WARRANTY ENHANCEMENT NOTICE -DASHBOARD, FRONT AND REAR INTERIOR DOOR PANELS CRACKS/STICKY/MELTING AND FRONT PASSENGER AIRBAG INFLATOR RECALL NOTICE CAUSES ARE SIMILAR DUE TO TEMPERATURE OR HUMIDITY. *SMD UPDATED 05/1/2017*JS
Incident date: May 25, 2006
2006 LEXUS IS 350. CONSUMER WRITES IN REGARDS TO WARRANTY ENHANCEMENT NOTICE -DASHBOARD, FRONT AND REAR INTERIOR DOOR PANELS CRACKS/STICKY/MELTING AND FRONT PASSENGER AIRBAG INFLATOR RECALL NOTICE CAUSES ARE SIMILAR DUE TO TEMPERATURE OR HUMIDITY. *SMD UPDATED 05/1/2017*JS
Incident date: Apr 30, 2017
I WAS DRIVING AND OUT OF NO WHERE MY INDICATOR LIGHT SAID LOW VOLTAGE STEERING. I WAITED A COUPLE OF DAYS TO GET AN OIL CHANGE AND HAVE THE CAR INSPECTED AND THE SERVICE GUY WROTE UP THE ORDER. I GAVE THE SERVICE GUY MY KEYS AND NOTICED HE NEVER MOVED THE CAR, I QUESTIONED HIM AS TO WHY AND HE SAID THE CAR WON'T START. I REPLIED TO HIS STATEMENT AND SAID HOW IS THAT I JUST CUT IT OFF. THE SERVICE ... Read more
Incident date: Apr 30, 2017
I WAS DRIVING AND OUT OF NO WHERE MY INDICATOR LIGHT SAID LOW VOLTAGE STEERING. I WAITED A COUPLE OF DAYS TO GET AN OIL CHANGE AND HAVE THE CAR INSPECTED AND THE SERVICE GUY WROTE UP THE ORDER. I GAVE THE SERVICE GUY MY KEYS AND NOTICED HE NEVER MOVED THE CAR, I QUESTIONED HIM AS TO WHY AND HE SAID THE CAR WON'T START. I REPLIED TO HIS STATEMENT AND SAID HOW IS THAT I JUST CUT IT OFF. THE SERVICE ... Read more
Incident date: Feb 22, 2017
TL* THE CONTACT OWNS A 2009 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V006000 (AIR BAGS) AND 14V647000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER WHO STATED THAT THE RECALL REMEDY PARTS W... Read more
Incident date: Feb 22, 2017
TL* THE CONTACT OWNS A 2009 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V006000 (AIR BAGS) AND 14V647000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER WHO STATED THAT THE RECALL REMEDY PARTS W... Read more
Incident date: Jul 11, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S ... Read more
Incident date: Nov 14, 2016
TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF... Read more
Incident date: Apr 29, 2017
TL* THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Incident date: Jan 12, 2017
BRAKE PRESSURE HAS BEEN LOST OVER TIME. CAR IS HARDER TO GET TO A STOP DURING MOTION BECAUSE THE BRAKE PEDAL GOES ALL THE WAY DOWN EVEN BEFORE STARTING UP. BRAKE PADS STILL HAVE A GOOD AMOUNT OF CERAMIC LEFT. CAR HAS ALREADY BEEN SERVICE AND THE PROBLEM STILL PERSIST. I NOTICED THERE WAS AN OPEN RECALL BACK IN 2010 BUT I NEVER RECEIVED A NOTICE.
Incident date: Apr 24, 2017
CONDENSATION BUILDUP IN HEADLIGHT ASSEMBLY CONSTANTLY.
Incident date: May 23, 2016
"TAKATA RECALL" I RECEIVED A LETTER MAY 23, 2016 THAT THE TAKATA AIRBAGS WERE DEFECTIVE AND TO WAIT FOR INSTRUCTIONS. I CALLED LEXUS JULY 19, 2016 AND ASKED WHEN THE REPLACEMENTS WOULD BE AVAILABLE "WE DON'T KNOW" WAS THEIR ANSWER. NHTSA SHOULD HAVE THE AUTHORITY TO TELL TAKATA YOU WILL PUT NO AIR BAGS IN ANY NEW CAR SOLD IN THE UNITED STATES UNTIL YOU HAVE FIXED ALL OF THE "TAKATA RECALLS". I NEE... Read more
Incident date: Jan 1, 2013
[XXX] LEXUS FAILED TO ACCOMMODATE WITH A LOANER VEHICLE AND JUST KEEPS TELLING ME "JUST BE PATIENT" EVERY TIME I CALL THEM TO DISCUSS MY VEHICLE AND THAT IT IS VERY DANGEROUS TO DRIVE. MY VEHICLE HAS BEEN IN THE GARAGE "NOT DRIVEN ALL THAT TIME" FOR OVER FOUR YEARS SINCE ME AND MY HUSBAND ARE FEARFUL FOR SAFETY OF OUR LIVES. THE DEALER HAS NOT ACCOMMODATED WITH ANY RECOURSE AND JUST SENDS LETT... Read more
Incident date: Jan 1, 2016
TAKATA RECALL. I LIVE IN ZONE A. MY LEXUS DEALER STILL HAS NO PARTS. YOUR REPAIR RATE CHART HAS NO LISTING FOR LEXUS. I TAKE THIS TO MEAN THAT NO LEXUS AIR BAGS HAVE BEEN REPLACED. I FIND THIS VERY DISTURBING. I WOULD LIKE TO KNOW WHEN I CAN EXPECT THE AIR BAG IN MY CAR TO BE REPLACED.
Incident date: Feb 8, 2016
IT'S SLIMY AND STICKY AND SO WHEN YOU'RE DRIVING IN THE SUN ON THE HIGHWAY OR CITY STREETS, IT CREATES A GLARE ON YOUR DASHBOARD MAKING IT UNSAFE. THE STICKINESS ON THE DOOR PANELS GETS CAUGHT UP IN MY NAILS.
Incident date: Mar 15, 2017
WHILE TURNING RIGHT FROM ONE STREET TO ANOTHER, THERE WAS COMPLETE ENGINE SHUT-OFF, AND SEVERAL SECONDS PASSED BEFORE I COULD RE-START THE CAR, THIS OCCURRING IN MORNING RUSH HOUR, AND BARELY AVERTED AN ACCIDENT. THIS CAR ALSO HAS HAD NUMEROUS RANDOM AND OCCASIONAL ELECTRICAL PROBLEMS, MIRRORS MOVING ON THEIR OWN, GARAGE OPENER NOT WORKING, SEAT MEMORY NOT WORKING, ETC. SHOP CAN'T DUPLICATE THEM A... Read more
Incident date: Mar 15, 2017
WHILE TURNING RIGHT FROM ONE STREET TO ANOTHER, THERE WAS COMPLETE ENGINE SHUT-OFF, AND SEVERAL SECONDS PASSED BEFORE I COULD RE-START THE CAR, THIS OCCURRING IN MORNING RUSH HOUR, AND BARELY AVERTED AN ACCIDENT. THIS CAR ALSO HAS HAD NUMEROUS RANDOM AND OCCASIONAL ELECTRICAL PROBLEMS, MIRRORS MOVING ON THEIR OWN, GARAGE OPENER NOT WORKING, SEAT MEMORY NOT WORKING, ETC. SHOP CAN'T DUPLICATE THEM A... Read more
Incident date: Apr 12, 2017
PASSENGER OCCUPANCY SENSOR ERROR CODE WAS DETECTED AND NOW AIRBAG LIGHT IS TURNED ON THE DASHBOARD. I TOOK IT TO THE DEALERSHIP AND CALLED THE CORPORATE OFFICE TO HELP PAY FOR IT AND THEY DENIED THE REQUEST. THE DEALER IS CHARGING $1800 FOR THE PART AND $800 FOR LABOR. I JUST GOT MY TRANSMISSION REBUILT AND NOW DEALING WITH AIRBAG ISSUE. THERE'S BEEN A RECALL FOR ANOTHER AIR BAG ISSUE ON THE PASSE... Read more
Incident date: Jan 1, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE O... Read more
Incident date: Apr 28, 2017
TAKATA RECALL MY WAS IMPORTED FROM USA TO SAUDI ARABIA HOW CAN I MAKE CONTACT BETWEEN DEALERS TO CHANGE AIR BAG AND ALSO I HAVE STICKY DASHBOARD THAT HAVE TSIB
Incident date: Apr 27, 2017
GOT A NOTICE FROM LEXUS ABOUT THE SAFETY RECALL HOWEVER I CALLED THE LOCAL DEALER LONGO LEXUS MORE THAN 4 MONTHS AGO INFORMING THEM THAT I HAD READ ABOUT THE RECALL AND WANTED TO BRING MY VEHICLE IN. I WAS INFORMED THAT I COULD NOT BRING IT IN AT THAT TIME BUT TO NOT LET ANYONE SIT IN THE PASSENGER SEAT UNTIL THE PROBLEM WAS FIXED. MORE THAN 4 MONTHS HAVE PASSED AND I AM JUST NOW GETTING THE NOTIC... Read more
Incident date: Jun 1, 2016
I RECEIVED MY 1ST RECALL LETTER LAST JUNE 2016 & I HAVE BEEN CALLING WESTSIDE LEXUS ON THE KATY FREEWAY, HOUSTON, TX FOR THE PAST FEW MONTHS & THEY STILL DO NOT HAVE THE PART IN. IT HAS ALMOST BEEN A YEAR. I JUST RECEIVED ANOTHER LETTER ABOUT THE RECALL & I CALLED THE DEALERSHIP & THEY SAID THAT THEY ARE ONLY WORKING ON THE IS MODELS FIRST & DON'T KNOW WHEN THEY CAN FIX THE ES MODELS. I DON'T FEEL... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT MENTIONED THAT THE DEALER STATED THAT WHEN THE PART BECAME AVAILABLE FOR THE RECALL REPAIR A CALL WOULD BE MADE TO HAVE THE VEHICLE SERVICED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASO... Read more
Incident date: Jul 12, 2016
LETTER FROM CONSTITUENT RE REGARDING THE REPLACEMENT OF THE TAKATA FROM PASSENGER AIRBAG INFLATOR IN HER LEXUS ES350. *LD THE CONSUMER REQUESTED THAT THE DEALER BE AUTHORIZED TO REMOVE THE AIRBAG FROM THE FRONT PASSENGER SEAT SIDE OF THE VEHICLE OR, DIRECT LEXUS TO REPLACE THE AIRBAG FROM A NEW LEXUS VEHICLE *JS.
Incident date: Jun 1, 2016
"TAKATA RECALL" NOTIFIED ALMOST A YEAR AGO ABOUT RECALL AND ADVISED NOT TO RIDE ANYONE IN THE FRONT PASSENGER SEAT. HAS CHECKED WITH THE DEALERSHIP ON 2 OCCASIONS TO CHECK ON GETTING AIRBAG REPLACED. TOLD THAT REPLACEMENTS WERE STILL NOT AVAILABLE. NOW WE ARE BEING TOLD THAT THIS COULD TAKE SEVERAL YEARS TO RESOLVE. HOW LONG ARE WE EXPECTED TO DEAL WITH THIS?
Incident date: Sep 1, 2016
MUSTY ODOR WHEN USING AIR CONDITIONING. LEXUS TECHNICIANS TOLLD ME TO PUT AIR SYSTEM ON RECYCLE TO PREVENT SMELL. I DID THAT AND SMELL IS BACK. I HAVE NEVER HAD A CAR DO THIS. AFTER RESEARCH, THERE SEEMS TO BE A PROBLEM WITH THIS MODEL CAR
Incident date: Apr 25, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DIST... Read more
Incident date: Apr 14, 2017
CPSC:2013 LEXUS RX 350 VACUUMING THE REAR CARGO AREA WHEN THE REAR DOOR AUTOMATICALLY BEGAN TO CLOSE AND IT STARTED TO TRAP ME BETWEEN THE DOOR AND THE FLOOR OF THE CARGO AREA. AFTER PUSHING UP ON THE DOOR WITH ALL MY STRENGTH I WAS ABLE TO SQUEEZE OUT. *BF UPDATED 05/09/2017*JS
Incident date: Apr 14, 2017
CPSC:2013 LEXUS RX 350 VACUUMING THE REAR CARGO AREA WHEN THE REAR DOOR AUTOMATICALLY BEGAN TO CLOSE AND IT STARTED TO TRAP ME BETWEEN THE DOOR AND THE FLOOR OF THE CARGO AREA. AFTER PUSHING UP ON THE DOOR WITH ALL MY STRENGTH I WAS ABLE TO SQUEEZE OUT. *BF UPDATED 05/09/2017*JS
Incident date: Sep 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NETS CAMPAIGN NUMBER: (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT SPOKE TO A DEALER TWICE. THE FIRST TIME, THE DEALER STATED THAT T... Read more
Incident date: May 23, 2016
TL* THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILA... Read more
Incident date: Apr 25, 2017
TAKATA RECALL. I RECEIVED THE SAFETY RECALL NOTICE ON MARCH 2017 AND BROUGHT THE CAR TO LEXUS SAN DIEGO DEALER LOCATED AT KEARNY MESA SAN DIEGO CA ON 25 MARCH TO GET IT FIXED. I WAS TOLD THAT THERE IS NO PARTS AVAILABLE SO THEY PUT ME ON THE WAITING LIST. I CAME BACK AFTER A MONTH AND THE DEALER SAID THAT THERE STILL NO PARTS.
Incident date: May 24, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRM... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION D... Read more
Incident date: Jul 1, 2016
"TAKATA RECALL" RECEIVE NOTICE OF RECALL FOR AIRBAG INFLATOR DEFECT ON PASSENGER SIDE OF VEHICLE ABOUT 8 OR 10 MONTHS AGO. STILL WAITING FOR REPLACEMENT PART AND IT'S EXCEEDING WAY BEYOND TIME IS SHOULD HAVE BE REMEDIED. RECEIVED SECOND NOTICE ON APRIL 21, 2017. SPOKE TO SALES PERSON ON APRIL 25, 2017 AN WAS TOLD THAT PART IS NOT IN AND THEY ARE WAITING ON THE PARTS FROM MANUFACTURED. MY FATHER IN... Read more
Incident date: Apr 25, 2017
HARNESS - FAILURE OF THE AIRBAG HARNESS CAUSING THE SRS LIGHT TO STAY ON. THIS IS A MAJOR SAFETY ISSUE AND VERY COSTLY $3,00.00+. IT ALSO APPEARS TO BE WIDESPREAD AFFECTING VARIOUS MANUFACTURE YEARS INCLUDING MY 2008 MODEL IS250. I BELIEVE THIS WARRANTS A REVIEW.
Incident date: Apr 25, 2017
HARNESS - FAILURE OF THE AIRBAG HARNESS CAUSING THE SRS LIGHT TO STAY ON. THIS IS A MAJOR SAFETY ISSUE AND VERY COSTLY $3,00.00+. IT ALSO APPEARS TO BE WIDESPREAD AFFECTING VARIOUS MANUFACTURE YEARS INCLUDING MY 2008 MODEL IS250. I BELIEVE THIS WARRANTS A REVIEW.
Incident date: Feb 22, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER AND THE INTERIM RECALL NOTICE FROM THE MANUFACTURER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD N... Read more
Incident date: May 23, 2016
TL* THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 AND 17V006000 (AIR BAGS). THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD ... Read more
LEXUS
HS 250 HYBRID
(2010) — SUSPENSION
Apr 24, 2017
Incident date: Jan 1, 2017
REAR LOWER SUSPENSION ARM SAFETY RECALL. RECEIVED SAFETY RECALL NOTIFICATION NOV 2016. AS OF APRIL 2017 DEALERSHIP SERVICE DEPARTMENT KEEPS TELLING ME THAT NO PARTS ARE AVAILABLE AND TO CALL BACK IN ANOTHER MONTH.
Incident date: Apr 24, 2017
DESCRIPTION OF THE PROBLEM: LEXUS IS HAS AN ONGOING SAFETY PROBLEM RELATED TO ITS AIRBAG MECHANISM,THE WIRING HARNESS TO BE SPECIFIC- CODE 1861, WHICH IS INDICATED BY AN AIRBAG WARNING THAT REMAINS ON WHILE DRIVING. THIS SAFETY ISSUE HAS BEEN DOCUMENTED ONLINE IN A NUMBER OF FORUMS BY 2006-2008 LEXUS DRIVER. LEXUS HAS BEEN AWARE OF THIS SAFETY ISSUE AND INCLUDED IT IN ITS LIMITED WARRANTY, HOWEVER... Read more
Incident date: Apr 17, 2017
BRAKE ACTUATOR SQUAWKING BRAKES MAKE A SQUAWKING NOISE WHEN COMING TO A COMPLETE STOP. THE BRAKE PEDAL VIBRATES DURING THIS TIME. LEXUS OF EL CAJON IS REFUSING TO ACKNOWLEDGE THIS ISSUE EVEN AFTER A DIAGNOSTICIAN RECREATED THE EVENT DURING A TEST DRIVE.
Incident date: Apr 17, 2017
BRAKE ACTUATOR SQUAWKING BRAKES MAKE A SQUAWKING NOISE WHEN COMING TO A COMPLETE STOP. THE BRAKE PEDAL VIBRATES DURING THIS TIME. LEXUS OF EL CAJON IS REFUSING TO ACKNOWLEDGE THIS ISSUE EVEN AFTER A DIAGNOSTICIAN RECREATED THE EVENT DURING A TEST DRIVE.
Incident date: Aug 28, 2016
OBDII MONITOR READS "NOT READY" FOR THE CATALYST INSPECTION CATEGORY DURING SMOG CHECK. CAR WILL NOT PASS SMOG.
Incident date: Jan 1, 2017
TAKATA RECALL. IT HAS BEEN ABOUT 6 MONTHS SINCE WE WERE NOTIFIED ABOUT THE AIR BAG RECALL. WE KEEP CALLING OUR LOCAL DEALER TO GET AN ESTIMATED DATE THAT THE AIR BAGS WILL BE REPLACED AND ALL WE GET IS ' WE WILL CALL YOU WHEN GET THEM TO SCHEDULE THE REPAIRS'. WHY IS IT TAKING SO LONG?!?!?!?!?! I DIDN'T PURCHASE THE CAR FROM THAT DEALER SO I WONDERING IF THEY ARE PUTTING MY SAFETY BEHIND THE ... Read more