Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Apr 27, 2017
TAKATA RECALL I HAVE CONTACTED LEXUS DEALER AT 700 SERRAMONTE BLVD, COLMA CA 94014 SEVERAL TIMES REGARDING PASSENGER AIR BAG OF MY CAR BUT I AM BEING IGNORED AND ADVISED TO KEEP DRIVING AS IT IS. I AM WORRIED ABOUT MY FAMILY'S SAFETY BECAUSE IT IS OUR FAMILY CAR AND THEY TRAVEL WITH ME ALL THE TIMES.
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTI... Read more
Incident date: Jan 9, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE... Read more
Incident date: May 3, 2017
I AM NOT SURE IT IT IS ENGINE OR FUEL BUT MY PROBLEM IS AS FOLLOWS: WHILE DRIVING AND WITH NO WARNING MY 2013 LEXUS ES 350 HESITATES TO THE POINT OF ALMOST STOPPING IN THE MIDDLE OF DRIVING ON LOCAL AND HIGHWAY ROADS. IT SEEMS TO BE GETTING WORSE AND I HAVE TAKEN MY CAR TO THE DEALER AND WAS TOLD THEY DID NOT FIND ANYTHING WRONG WITH IT. IN RESEARCHING THIS PROBLEM I HAVE COME ACROSS TWO SIMILAR ... Read more
Incident date: May 3, 2017
I AM NOT SURE IT IT IS ENGINE OR FUEL BUT MY PROBLEM IS AS FOLLOWS: WHILE DRIVING AND WITH NO WARNING MY 2013 LEXUS ES 350 HESITATES TO THE POINT OF ALMOST STOPPING IN THE MIDDLE OF DRIVING ON LOCAL AND HIGHWAY ROADS. IT SEEMS TO BE GETTING WORSE AND I HAVE TAKEN MY CAR TO THE DEALER AND WAS TOLD THEY DID NOT FIND ANYTHING WRONG WITH IT. IN RESEARCHING THIS PROBLEM I HAVE COME ACROSS TWO SIMILAR ... Read more
Incident date: Apr 6, 2017
AIRBAG GOES ON OR OFF WHEN DRIVING. HAVE IT CHECK BY DEALER AND REQUIRING ME TO PAY ALMOST $2000 DOLLARS TO REPLACE SOMETHING AND READ SOME PROBLEMS SAME AS MINE AND IT IS PART OF A RECALL. ANY HELP WILL BE APPRECIATED.
Incident date: Feb 7, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS) AND 17V006000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A... Read more
Incident date: May 11, 2017
WHILE DRIVING THE CAR, CAR WARNINGS ON MY INSTRUMENT PANEL BEGAN FLASHING STATING "CHECK ABS", "CHECK VSC", "CHECK BRAKE SYSTEM", AND "STOP THE VEHICLE IN A SAFE PLACE IMMEDIATELY. CONTACT A DEALER".
Incident date: May 31, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE ANTICIPATED REPAIR DATE WAS SEPTEMBER OF 2017. A DE... Read more
Incident date: May 1, 2017
TL* THE CONTACT OWNS A 2008 LEXUS IS 250. WITHIN LESS THAN TWO DAYS OF OWNING THE VEHICLE, THERE WAS A FAILURE WITH THE RADIATOR CAP AND CATASTROPHIC ENGINE FAILURE. THE TEMPERATURE GAUGE FLUCTUATED HIGHLY. THE DEALER REPLACED THE RADIATOR CAP AND PROVIDED NO SOLUTION FOR THE ENGINE FAILURE. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBERS: 10V309000 (ENGINE AND ENGINE COOLING) AND 09V020000 (... Read more
Incident date: May 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE DEALER AND WAS INFORMED THAT THEY WERE ONLY REPAIRING THE 2007 AND 2009 VEHICLES. THE MA... Read more
Incident date: May 10, 2017
I RECEIVED FROM LEXUSIMPORTANT SAFETY RECAL ABOUT AIR BAG RECALL ON MAY 23 2016. I CALL LEXUS DIVISION TO REQUEST REPLACE THE AIR BAG AT :1-800-255-3987 ABOUT 3 TIME BUT THEY SAID AIR BAG ARE NOT AVALABLE AND THE SAID WHEN EVER AIR BAG AVAILABLE THEY WILL CALL BUT I STILL WAIT UNTILL TODAY AND NOT THING HAPEN. PLEASE HELP THANK, [XXX] PHONE: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM... Read more
Incident date: May 2, 2017
ENGINE IS BURNING OIL AT A RAPID RATE. IT REQUIRES 2 TO 3 QUARTS OF OIL EVERY 5000 MILES.
Incident date: May 9, 2017
TAKATA INFLATORS WE HAVE NOT HAD ANY PROBLEMS TO DATE WITH THIS ISSUE. WE USE THIS CAR FOR FAMILY TRANSPORTATION AND BASED ON THE SUMMARY AND RISK STATEMENTS FOR NHTSA RECALL NUMBER 17V006 ARE RELUCTANT TO ALLOW ANYONE TO SIT IN THE FRONT PASSENGER SEAT. WE UNDERSTAND THAT THE RELATIVELY RECENT ISSUE OF JAN 09, 2017 MAY NOT ALLOW A REMEDY TO BE EXECUTED YET. HOWEVER, CAN YOU HELP EXPEDITE ... Read more
Incident date: Feb 6, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT STATED THAT THE TRUNK FAILED TO SECURE AND OPENED OCCASIONALLY WITHOUT WARNING. THE CONTACT HAD TO MAKE SEVERAL ATTEMPTS WITH THE FUNCTION BUTTON TO LOCK AND UNLOCK THE TRUNK. AN INDEPENDENT MECHANIC STATED THAT THERE WAS A MANUFACTURER RECALL TO SERVICE THE FAILURE WITH THE TRUNK OPENING. THE DEALER STATED THAT THE RECALL EXPIRED... Read more
Incident date: May 6, 2017
2002 LEXUS EXCELERATED ON IT'S OWN.I WAS GETTING ON FREEWAY I STEPPED ON GAS TO GO WITH FLOW OF TRAFFIC , THEN TRAFFIC STARTED BACKING UP SO I WENT TO USE BRAKES TO SLOW DOWN BUT CAR KEPT EXCELERATING. I HAD TO USE BOTH FEET TO TRY TO STOP ,THEN I FELT A POP FROM GAS PEDAL AT THAT TIME IT STOPPED EXCELLERATING
Incident date: May 8, 2017
STARTING AROUND 95K, THE ENGINE SEEMS TO BE CONSUMING MASSIVE QUANTITIES OF ENGINE OIL. AT 101.5K, LOW ENGINE OIL LIGHT HAS COME ON AFTER 1500 K MILES AFTER OIL CHANGE WITH MOBILE 1 FULL SYNTHETIC OIL. ALL ONLINE REVIEWS SHOW SIMILAR ISSUES WITH OTHER 06 IS350 MODELS AROUND 100K MILES. FORUMS ALSO STATE LEXUS IS AWARE OF THE PROBLEM AND SUGGESTS A FULL ENGINE REBUILD. SEEMS LIKE A FAULTY ENGINE TH... Read more
Incident date: May 8, 2017
TAKATA RECALL. STILL NOT RESOLVED. IT HAS BEEN OVER 11 MONTHS SINCE THE RECALL AND HAVE RECEIVED NO INFORMATION ON WHEN THE CAR WILL BE FIXED.
Incident date: Jan 31, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFA... Read more
Incident date: May 8, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS P... Read more
Incident date: Jan 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V34000 (AIR BAGS) WAS RECEIVED IN MAY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVI... Read more
Incident date: Mar 13, 2017
TAKATA RECALL WHEN THE CAR IS IN MOTION I HAVE SOME TYPE OF NOISE COMING FROM MY FRONT DASH WHERE PASSENGER AIRBAG IS.
Incident date: May 4, 2017
I WAS DRIVING ON I-10 EAST CLOSE TO THE TX-LA BORDER, ON PAVEMENT THAT WAS EVEN, ALTHOUGH NOT WITHOUT SOME OCCASIONAL ROUGHNESS. TRAFFIC WAS HEAVY AND MOVING AROUND 65 MPH. IT WAS 67 DEGREES AND CLOUDY. I HAD BEEN ON THE ROAD FOR ABOUT 3 HOURS, WHEN MY FRIEND AND I HEARD A LOUD CRACK. IT SOUNDED AS IF SOMETHING HIT GLASS, BUT WE SAW NO FLYING OBJECTS AND THE SOUND WAS SINGULAR; NO ADDITIONAL OR R... Read more
LEXUS
HS 250 HYBRID
(2010) — SUSPENSION
May 7, 2017
Incident date: Nov 1, 2016
RECEIVED A RECALL NOTICE FROM LEXUS (NHTSA RECALL NUMBER:16V596 RECALL DATE: AUGUST 10, 2016). POHANKA LEXUS IN CHANTILLY, VA SAID THEY DIDN'T HAVE THE PARTS BUT WOULD CONTACT ME WHEN THEY DID. I CONTACTED THEM AGAIN IN JANUARY 2017 AND THEY SAID THEY WOULD CONTACT ME IN FEBRUARY. AFTER NO CONTACT, I CONTACTED LEXUS CORPORATE IN APRIL 2017 AND NEVER RECEIVED A REPLY. THE RECALL WORK HAS NOT BE... Read more
Incident date: May 5, 2017
WHEN I'M DRIVING, ESPECIALLY WHEN TURNING A CORNER, MY CAR SUDDENLY DECELERATES FOR SEVERAL SECONDS EVEN WHEN I'M PRESSING THE EXCELERATOR. IF I NEEDED POWER IN A CRUNCH SITUATION, I WOULD BE OUT OF LUCK. THIS MAINLY HAPPENS DURING IN-TOWN DRIVING. I'VE EXPERIENCED THIS MANY TIMES BUT THIS IS MY 1ST REPORT.
Incident date: Apr 19, 2017
AT HIGHWAY SPEED/70-75MPH, ENGINE RPMS SURGED UP AND DOWN WITHOUT ACCELERATOR DEPRESSION SEVERAL TIMES. CHECK ENGINE LIGHT CAME ON. AN HOUR LATER, UPON REACHING DESTINATION, I SLOWED IN A HIGH TRAFFIC AREA, WITH TRAFFIC LIGHTS. APPROACHING THE LIGHT AND CARS AHEAD, THE BRAKE FAILED AND PEDAL SUNK ALL THE WAY TO THE FLOOR, WHILE RPMS SURGED. I WAS ABLE TO GAIN CONTROL OF CAR BY PLACING THE CAR IN N... Read more
Incident date: Apr 19, 2017
AT HIGHWAY SPEED/70-75MPH, ENGINE RPMS SURGED UP AND DOWN WITHOUT ACCELERATOR DEPRESSION SEVERAL TIMES. CHECK ENGINE LIGHT CAME ON. AN HOUR LATER, UPON REACHING DESTINATION, I SLOWED IN A HIGH TRAFFIC AREA, WITH TRAFFIC LIGHTS. APPROACHING THE LIGHT AND CARS AHEAD, THE BRAKE FAILED AND PEDAL SUNK ALL THE WAY TO THE FLOOR, WHILE RPMS SURGED. I WAS ABLE TO GAIN CONTROL OF CAR BY PLACING THE CAR IN N... Read more
Incident date: Apr 19, 2017
AT HIGHWAY SPEED/70-75MPH, ENGINE RPMS SURGED UP AND DOWN WITHOUT ACCELERATOR DEPRESSION SEVERAL TIMES. CHECK ENGINE LIGHT CAME ON. AN HOUR LATER, UPON REACHING DESTINATION, I SLOWED IN A HIGH TRAFFIC AREA, WITH TRAFFIC LIGHTS. APPROACHING THE LIGHT AND CARS AHEAD, THE BRAKE FAILED AND PEDAL SUNK ALL THE WAY TO THE FLOOR, WHILE RPMS SURGED. I WAS ABLE TO GAIN CONTROL OF CAR BY PLACING THE CAR IN N... Read more
Incident date: May 1, 2017
DEALERS HATE ME, TOO EDUCATED. VEHICLE IS A COMMERCIAL CLASS C -HAZMAT OPERATED AS A TYPE O. IN NE, THIS VEHICLE IS PARKED IN THE DEALERSHIP UNTITLED INTO THE STATE OF NE, DOT TIRE WARRANTY, TIRES MUST BE CHECKED EVERY MONTH FOR VALVE STEM LEAKS, BATTERY GO OLD AFTER SITTING AROUND. DEALER REJECTED TO 1099 MISC ME, WARRANTY OF TOYOTA PAYS TO UNWRAP AND WASH VEHICLES YET DMV HAS NO RECORD OF WEIG... Read more
Incident date: May 1, 2017
DEALERS HATE ME, TOO EDUCATED. VEHICLE IS A COMMERCIAL CLASS C -HAZMAT OPERATED AS A TYPE O. IN NE, THIS VEHICLE IS PARKED IN THE DEALERSHIP UNTITLED INTO THE STATE OF NE, DOT TIRE WARRANTY, TIRES MUST BE CHECKED EVERY MONTH FOR VALVE STEM LEAKS, BATTERY GO OLD AFTER SITTING AROUND. DEALER REJECTED TO 1099 MISC ME, WARRANTY OF TOYOTA PAYS TO UNWRAP AND WASH VEHICLES YET DMV HAS NO RECORD OF WEIG... Read more
Incident date: May 1, 2017
DEALERS HATE ME, TOO EDUCATED. VEHICLE IS A COMMERCIAL CLASS C -HAZMAT OPERATED AS A TYPE O. IN NE, THIS VEHICLE IS PARKED IN THE DEALERSHIP UNTITLED INTO THE STATE OF NE, DOT TIRE WARRANTY, TIRES MUST BE CHECKED EVERY MONTH FOR VALVE STEM LEAKS, BATTERY GO OLD AFTER SITTING AROUND. DEALER REJECTED TO 1099 MISC ME, WARRANTY OF TOYOTA PAYS TO UNWRAP AND WASH VEHICLES YET DMV HAS NO RECORD OF WEIG... Read more
Incident date: May 31, 2016
TAKATA RECALL. MY FATHER WAS TOLD ABOUT AN INFLATOR RECALL ON HIS PASSENGER SIDE AIRBAG LAST YEAR (MAY 2016). HE WAS TOLD TO CONTINUE DRIVING THE CAR BUT IT WAS RECOMMENDED THAT NO ONE RIDE IN THE PASSENGER SEAT. MY FATHER IS 90 YEARS OLD AND STILL CARRIES A VALID DRIVER'S LICENSE. MY MOTHER IS 84. PUTTING HER IN THE BACKSEAT OF THE CAR FOR A FEW MONTHS WOULD BE INCONVENIENT BUT DOABLE. PUTT... Read more
Incident date: May 4, 2017
FAGAN ROUSSEAU 5-06-2017 REPORTING . DEALERS HATE ME! FOR GOOD CAUSE, NO RECORDS SHOWING DOT NUMBER ON TIRES WITH WARRANTY PAYING OUT ON TIRE PRESSURE CHECK OF MONTHLY SITTING , VALVE STEMS LEAK AIR, BATTERY SITTING OVER TIME LOSES CHARGE, WARRANTY PAYS FOR DEALER TO UNWRAP VEHICLE AND ATTACH GLUE DECALS TO PAINT PROTECTED UNDER WARRANTY, NO RECORD OF BRAND TITLE , EPA=FILTERS, STORAGE OR DRI... Read more
Incident date: May 4, 2017
FAGAN ROUSSEAU 5-06-2017 REPORTING . DEALERS HATE ME! FOR GOOD CAUSE, NO RECORDS SHOWING DOT NUMBER ON TIRES WITH WARRANTY PAYING OUT ON TIRE PRESSURE CHECK OF MONTHLY SITTING , VALVE STEMS LEAK AIR, BATTERY SITTING OVER TIME LOSES CHARGE, WARRANTY PAYS FOR DEALER TO UNWRAP VEHICLE AND ATTACH GLUE DECALS TO PAINT PROTECTED UNDER WARRANTY, NO RECORD OF BRAND TITLE , EPA=FILTERS, STORAGE OR DRI... Read more
Incident date: May 4, 2017
FAGAN ROUSSEAU 5-06-2017 REPORTING . DEALERS HATE ME! FOR GOOD CAUSE, NO RECORDS SHOWING DOT NUMBER ON TIRES WITH WARRANTY PAYING OUT ON TIRE PRESSURE CHECK OF MONTHLY SITTING , VALVE STEMS LEAK AIR, BATTERY SITTING OVER TIME LOSES CHARGE, WARRANTY PAYS FOR DEALER TO UNWRAP VEHICLE AND ATTACH GLUE DECALS TO PAINT PROTECTED UNDER WARRANTY, NO RECORD OF BRAND TITLE , EPA=FILTERS, STORAGE OR DRI... Read more
Incident date: May 4, 2017
FAGAN ROUSSEAU REPORTING 05-06-2017 VEHICLE IN STORAGE IN A SHOW ROOM LEXUS 13025 W DODGE ST, OMAHA NE, NO NE TITLE NO SHIPPING IMPORT PAPERS IN DRIVERS SEAT BELT RANGE , NO INSURANCE CARD IN GLOVE BOX, NO DOT TIRE NUMBER LISTED WITH PURCHASE PAPERS, WARRANTY COVERS ONCE A MONTH AIR INSPECTION OF VAVLE STEM LOSING AIR, EPA= FILTERS FOR STORAGE OR DRIVER, ENGINE NUMBER FOR EMMSSIONS, DOT TRANSFE... Read more
Incident date: May 4, 2017
FAGAN ROUSSEAU REPORTING 05-06-2017 VEHICLE IN STORAGE IN A SHOW ROOM LEXUS 13025 W DODGE ST, OMAHA NE, NO NE TITLE NO SHIPPING IMPORT PAPERS IN DRIVERS SEAT BELT RANGE , NO INSURANCE CARD IN GLOVE BOX, NO DOT TIRE NUMBER LISTED WITH PURCHASE PAPERS, WARRANTY COVERS ONCE A MONTH AIR INSPECTION OF VAVLE STEM LOSING AIR, EPA= FILTERS FOR STORAGE OR DRIVER, ENGINE NUMBER FOR EMMSSIONS, DOT TRANSFE... Read more
Incident date: May 4, 2017
FAGAN ROUSSEAU REPORTING 05-06-2017 VEHICLE IN STORAGE IN A SHOW ROOM LEXUS 13025 W DODGE ST, OMAHA NE, NO NE TITLE NO SHIPPING IMPORT PAPERS IN DRIVERS SEAT BELT RANGE , NO INSURANCE CARD IN GLOVE BOX, NO DOT TIRE NUMBER LISTED WITH PURCHASE PAPERS, WARRANTY COVERS ONCE A MONTH AIR INSPECTION OF VAVLE STEM LOSING AIR, EPA= FILTERS FOR STORAGE OR DRIVER, ENGINE NUMBER FOR EMMSSIONS, DOT TRANSFE... Read more
LEXUS
HS 250 HYBRID
(2010) — SUSPENSION
May 5, 2017
Incident date: Apr 5, 2017
TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. WHILE DRIVING, THE CONTACT FELT THE VEHICLE'S ALIGNMENT MOVING AROUND. THE TIRE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED TO BE REALIGNED DUE TO AN ISSUE WITH THE CONTROL ARM. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BU... Read more
Incident date: Apr 25, 2017
HIT SIDE ROAD ON HIGHWAY THAT WAS GRAVEL. TURNED WHEEL TO GET BACK ON HIGHWAY AND SUV ROLLED 1 1/2 TIMES - HAD TAKEN IT IN A COUPLE YEARS PRIOR DUE TO BACK WHEELS NOT BEING STABLE ON GRAVEL ROADS AND WAS TOLD THE STABILITY CONTROL WAS FINE WHICH IT WASN'T.
Crash
1 injured
LEXUS
HS 250 HYBRID
(2010) — SUSPENSION
May 4, 2017
Incident date: May 4, 2017
I RECEIVED A RECALL NOTICE FROM LEXUS LAST YEAR (NHTSA RECALL NO 16V-596) RE REAR LOWER SUSPENSION ARM (NO.1) ASSEMBLIES. AS OF TODAY, WELL OVER SIX MONTHS LATER, LEXUS HAS BEEN UNABLE TO OFFER ME THIS FREE SERVICE TO CORRECT THE DEFECT. I HAVE TRIED TO ARRANGE IT MULTIPLE TIMES OVER THE PAST 6+ MONTHS AND THEY CLAIM THEY ARE OUT OF THE PART(S).
Incident date: May 4, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND COULD NOT CONFIRM WHEN THE PARTS WOULD BE AVAILABLE. THE CON... Read more
Incident date: May 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MAY OF 2016. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR AND DID NOT KNOW WHEN THEY WOULD ARRIVE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A F... Read more
Incident date: May 1, 2017
I WAS INSIDE THE BUILDING , LOOKING AT A NEW VEHICLE, VIN. [XXX]. THEN MANAGER PULLED ME INTO THE OFFICE WITH WITNESSES AND EXPLAINED HE WASN'T DOING BUSINESS WITH ME, HE WAS NICE AND EXPLAINED, I WAS EXCITED AT WHAT HE EXPLAINED. I TOOK PIC OF GIANT STICKER, THE VIN DASH HAS A SQUARE SCAN BUT MY PHONE WOULDN'T READ IT, SALES MAN SAID THAT SERVICE HAS A MACHINE THAT READ IT, HE SAID THEY USUALLY... Read more
Incident date: May 1, 2017
I WAS INSIDE THE BUILDING , LOOKING AT A NEW VEHICLE, VIN. [XXX]. THEN MANAGER PULLED ME INTO THE OFFICE WITH WITNESSES AND EXPLAINED HE WASN'T DOING BUSINESS WITH ME, HE WAS NICE AND EXPLAINED, I WAS EXCITED AT WHAT HE EXPLAINED. I TOOK PIC OF GIANT STICKER, THE VIN DASH HAS A SQUARE SCAN BUT MY PHONE WOULDN'T READ IT, SALES MAN SAID THAT SERVICE HAS A MACHINE THAT READ IT, HE SAID THEY USUALLY... Read more
Incident date: May 1, 2017
I WAS INSIDE THE BUILDING , LOOKING AT A NEW VEHICLE, VIN. [XXX]. THEN MANAGER PULLED ME INTO THE OFFICE WITH WITNESSES AND EXPLAINED HE WASN'T DOING BUSINESS WITH ME, HE WAS NICE AND EXPLAINED, I WAS EXCITED AT WHAT HE EXPLAINED. I TOOK PIC OF GIANT STICKER, THE VIN DASH HAS A SQUARE SCAN BUT MY PHONE WOULDN'T READ IT, SALES MAN SAID THAT SERVICE HAS A MACHINE THAT READ IT, HE SAID THEY USUALLY... Read more
Incident date: May 1, 2017
I WAS INSIDE THE BUILDING , LOOKING AT A NEW VEHICLE, VIN. [XXX]. THEN MANAGER PULLED ME INTO THE OFFICE WITH WITNESSES AND EXPLAINED HE WASN'T DOING BUSINESS WITH ME, HE WAS NICE AND EXPLAINED, I WAS EXCITED AT WHAT HE EXPLAINED. I TOOK PIC OF GIANT STICKER, THE VIN DASH HAS A SQUARE SCAN BUT MY PHONE WOULDN'T READ IT, SALES MAN SAID THAT SERVICE HAS A MACHINE THAT READ IT, HE SAID THEY USUALLY... Read more
Incident date: Jan 2, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) WAS RECEIVED IN JANUARY OF 2017. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE ... Read more
Incident date: Mar 23, 2016
TL* THE CONTACT OWNS A 2006 LEXUS GX470. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V065000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Incident date: Jan 4, 2016
TAKATA RECALL RECEIVED INTERIM NOTICE SAFETY RECALL OVER A YEAR AGO. HAVE NOT HEARD OR RECEIVED ANYTHING ELSE SINCE. NOT REPAIRED IN "TIMELY MANNER.