Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,319 complaints for LEXUS
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (BREDEMANN LEXUS IN GLENVIEW, ILLINOIS) AND CONFIRMED THAT THE PARTS WERE NOT AVAILA... Read more
Incident date: May 4, 2016
TAKATA RECALL. OVER A YEAR TO RECTIFY THE AIR BAG PROBLEM?! COME ON, THIS IS JUST ABSOLUTELY RIDICULOUS! I FIND IT OFFENSIVE THAT LEXUS EVEN SUGGESTS THAT NO ONE SIT IN THE PASSENGER SEAT UNTIL THE PROBLEM IS FIXED...REALLY?! LEXUS SHOULD COMPENSATE THEIR CUSTOMERS FOR THE ANGUISH AND TIME ASSOCIATED WITH THIS PROBLEM. ONE OF THE REASONS I BOUGHT A LEXUS IS BECAUSE OF MINIMAL SAFETY CONCER... Read more
Incident date: Oct 25, 2016
THIS AUTOMOBILE MANY INSIDE PLASTIC PANELS ARE MELTING LIQUEFYING AND WE ARE VERY CONCERNED THAT ARE RELEASING TOXIC FUMES. IT IS MY WIFE'S CAR AND SHE HAS A LOT OF COUGH THIS YEAR, CONTACTED LEXUS/TOYOTA AND THEY SAY ARE NOT TOXIC, BUT WE DO NOT BELIEVE THEM, PLEASE FIND CORRESPONDENCE FOR THE LAST SEVERAL MONTHS. WE ASK YOU IF YOU HAVE A LABORATORY WHERE THIS CAR CAN ANALYSE THE AIR INTERIOR, WE... Read more
Incident date: Mar 1, 2016
TAKATA RECALL - THE LOCAL LEXUS OF GREENVILLE IN SC HAS BEEN VERY UNRESPONSIVE AND HAS CANCELLED APPOINTMENTS. OVER A YEAR LATER. WE KEEP GETTING LETTERS FROM LEXUS, BUT NO ONE IS FIXING IT.
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (VALLEY LEXUS IN MODESTO, CA) AND PROVIDED THE CONTACT WITH A REPAIR APPOINTMENT SC... Read more
Incident date: May 23, 2016
TAKATA RECALL. IN MAY 2016 I RECEIVED A RECALL NOTICE FROM LEXUS THAT MY AIRBAGS MUST BE REPLACED. IT IS NOW OVER ONE YEAR AND I AM STILL ATTEMPTING TO HAVE THIS ITEM REPLACED.
Incident date: Jul 13, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED LEXUS OF CHATTANOOGA AND LEXUS OF NASHVILLE. BOTH DEALERS STATED THAT THE PARTS WERE... Read more
Incident date: Jun 16, 2017
WHEN ATTEMPTING TO START THE VEHICLE AN ERROR MESSAGE DISPLAYS THAT BRAKING POWER IS LOW. IT STATES STOP IN A SAFE PLACE. DEALER HAS ADVISED THIS CONDITION IS "NORMAL" AND NO REPAIRS RECOMMENDED. THE VEHICLE IS STATIONARY AND CAN NOT BE STARTED.
Incident date: Dec 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE WITH LEXUS OF PALM BEACH (5700 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33417) WHO STATED THAT PARTS WE... Read more
Incident date: Jan 2, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17B006000 (AIR BAGS) WAS RECEIVED IN JANUARY OF 2017. THE LOCAL DEALER (WESTSIDE LEXUS IN HOUSTON, TEXAS) STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS WAS PROVIDED. THE MANUFACTURER WAS NOT NOTIFIED. THE ... Read more
Incident date: Jul 12, 2017
THE SUNROOF ON OUR LEXUS RX 330 SHATTERED WHILE WE WERE DRIVING ON A HIGHWAY AT 65 MPH. IT WAS NOT HIT BY A ROCK OR OTHER DEBRIS, IT SHATTERED FOR NO APPARENT REASON INTO MANY SMALL PIECES. FORTUNATELY WE HAD THE SUNSHADE CLOSED, OTHERWISE WE WOULD PROBABLY HAVE BEEN INJURED BY FLYING GLASS.
Incident date: Jul 9, 2017
BRAKES DO NOT STOP AS THEY SHOULD
Incident date: Mar 7, 2014
TAKATA INFLATOR THE AIRBAGS THE MPH GAUGEZ MOST OF DASH BOARD LIGHTS DONT WORK.
Incident date: Feb 24, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) FOR THE FRONTAL PASSENGER AIR BAG INFLATOR EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN FEBRUARY OF 2017. THE DEALER (HERB CHAMBERS LEXUS, 25 PROVIDENCE HWY, SHARON, MA, 02067) STATED THAT THE PARTS WERE UNAVAILABLE FOR ... Read more
Incident date: May 18, 2017
WHILE DRIVING THE VEHICLE ON THE HIGHWAY, THE VEHICLE BURST INTO FLAMES. THE FLAMES CONSUMED THE ENTIRE VEHICLE WITHIN A FEW MINUTES. THE POLICE AND FIRE/RESCUE ARRIVED WITHIN MINUTES.
Fire
Incident date: May 4, 2016
2010 LEXUS ES 350. CONSUMER WRITES IN REGARDS TO DEALERSHIP UNABLE TO REPAIR FRONT PASSENGER AIRBAG INFLATOR RECALL NOTICE. *LD THE CONSUMER STATED THE MANUFACTURER PROVIDED A LOANER VEHICLE. THE LOANER VEHICLE DID NOT HAVE THE BAR CODE AFFIXED TO IT IN ORDER TO BE PROVIDED ENTRANCE INTO THE CONSUMER'S GATED COMMUNITY NOR, THE SUNPASS FOR TRAVEL ON HIGHWAYS. ALSO, ONLY ONE PERSON WAS PERMITTE... Read more
Incident date: Jun 20, 2016
TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER... Read more
Incident date: May 23, 2016
TL* THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED LEXUS OF LEXINGTON (1264 E NEW CIRCLE RD, LEXINGTON, KY 40505, (859) 233-2000) WHERE IT WAS CONFIRMED T... Read more
Incident date: Jun 30, 2017
I PURCHASED THIS VEHICLE ON 6?30/2017 AT KUNI LEXUS OF PORLAND,OR (CANYON RD) I WAS MADE AWARE OF THIS RECALL FROM THE 'RECALL RESULTS PAGE OF NHTSA) HOWEVER NO WHERE DOES THE "RECALL RESULTS" DOCUMENT INDICATE THAT THE MANUFACTURER (TAKATA) HAS NOT DEVELOPED THE REMEDY TO THE RECALL (ONLY THAT IF A THE MANUFACTURER FAILS TO REMEDY I CAN FILE A COMPLAINT.) I WAS TOLD TODAY 7/10 THE FIX HAS NOT EV... Read more
Incident date: Jun 14, 2017
TAKATA RECALL, CAR RADITOR HOSE BUSTED WITHOUT ANY NOTICE WHILE HOOD WAS OPEN WHICH CAUSE BURN TO PASSENGER, LET THE CAR SIT FOR AN OVER AN HOUR BEFORE THE CAR WAS BROUGHT TO AN SHOP WHERE THE CAR WAS TESTED AN HEAD GASKET WAS BLOWED
1 injured
Incident date: Jun 14, 2017
TAKATA RECALL, CAR RADITOR HOSE BUSTED WITHOUT ANY NOTICE WHILE HOOD WAS OPEN WHICH CAUSE BURN TO PASSENGER, LET THE CAR SIT FOR AN OVER AN HOUR BEFORE THE CAR WAS BROUGHT TO AN SHOP WHERE THE CAR WAS TESTED AN HEAD GASKET WAS BLOWED
1 injured
Incident date: Sep 10, 2016
TAKATA RECALL. LN APRIL 2011 WE BOUGHT A 2011 LEXUS E350 FROM, POHANKA LEXUS IN CHANTILLY (13909 LEE JACKSON MEMORIAL HWY, CHANTILLY, VA 20151, POHANKALEXUSCHANTILLY.COM, (703) 968-9100). IN SEPTEMBER 2016 WE RECEIVED A E LETTER INFORMING US OF A DANGEROUS CONDITION REQUIRING A RECALL AND IMMEDIATE REPAIRS. THE CONDITION WAS THAT THE PASSENGER SIDE AIR BAG COULD EXPLODE DURING DEPLOYMENT AND C... Read more
Incident date: Jul 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT CALLED PERFORMANCE LEXUS RIVERCENTER (633 W 3RD ST, COVINGTON, KY 41011) TWICE TO SCHEDULE APPOINTMENTS FOR THE RECALL REPAIR. BOTH TIMES, THE DEALER INITIALLY STATED THAT PARTS WERE AVAILABLE AND SCHEDULED ... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE ... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). WHILE DRIVING 50 MPH, THE CONTACT HAD TO ABRUPTLY DEPRESS THE BRAKE PEDAL, BUT IT FAILED TO RESPOND. AS A RESULT, THE CONTACT REAR ENDED ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR RE... Read more
Crash
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). WHILE DRIVING 50 MPH, THE CONTACT HAD TO ABRUPTLY DEPRESS THE BRAKE PEDAL, BUT IT FAILED TO RESPOND. AS A RESULT, THE CONTACT REAR ENDED ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR RE... Read more
Crash
Incident date: Sep 3, 2015
MELTED DASHBOARD AND DOOR PANELS - 2006 LEXUS IS350 - UNDER HEAT AND HUMIDITY, THE DASHBOARD ON CERTAIN LEXUS MODELS MELT WHICH GIVES OFF A GLARE TO THE DRIVER AND PASSENGER WHICH MAKES IT DIFFICULT TO SEE THE ROAD DURING THE DAY WITHOUT SUNGLASSES. THIS IS A HAZARD BECAUSE I CAN NOT SEE THE CAR IN FRONT OF ME WHEN IT BRAKES UNLESS I WEAR SUNGLASSES. LEXUS HAS GIVEN A COMPLIMENTARY SATISFACTION RE... Read more
Incident date: Jul 6, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL RE... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (JACK INGRAM LEXUS IN MONTGOMERY, ALABAMA) AND CONFIRMED THAT THE PARTS WERE NOT AV... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED LEXUS OF RIVERSIDE (3150 ADAM ST, RIVERSIDE, CA 92504, (951) 353-0903) WHERE IT WAS CONF... Read more
Incident date: Jan 24, 2017
2007 LEXUS RX 350. CONSUMER WRITES IN REGARDS TO VEHICLE SUDDEN ACCELERATION. *LD THE CONSUMER STATED THE VEHICLE SURGED FORWARD THROUGH 2 SMALL TREES. THE ENGINE HAD TO BE TURNED OFF BEFORE THE VEHICLE WOULD STOP. THE CONSUMER GAVE AUTHORIZATIONS FOR THE MANUFACTURER TO INSPECT THE VEHICLE. UPDATED 07/06/2017*JS ..UPDATED 08/30/17 *BF *JS
Crash
Incident date: Jul 5, 2017
"TAKATA RECALL". I BOUGHT THIS CAR NEW IN JULY 2007 AND THIS AIRBAG PROBLEM HAS BEEN IDENTIFIED SEVERAL YEARS AGO. I RECEIVED AN INTERIM RECALL NO. NHTSA 16V-340 WHICH RECOMMENDED NOT RIDING IN THE FRONT PASSEMGER SEAT. HOW PRACTICAL IS THIS? IF THESE CARS ARE DANGEROUS THEN GIVE US A LOANER UNTIL LEXUS CAN GET THE CARS FIXED.
Incident date: Jul 6, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) WAS RECEIVED IN JANUARY OF 2017. THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED IN REFERENCE TO ... Read more
Incident date: Jul 1, 2017
TAKATA RECALL. DEALER TELLS ME NOT TO DRIVE CAR WITH FRONT PASSENGER, DOES NOT HAVE PARTS/ABILITY TO FIX THE PROBLEMS AND OFFERS ME CAR RENTAL UNTIL RESOLUTION. HOWEVER, IN ORDER TO ACCEPT THE RENTAL CAR, I MUST AGREE NOT TO DRIVE MY OWN CAR AT ALL EVEN WHEN I AM ALONE. I EXPLAIN I AM ALONE 99.9% OF THE TIME BUT HAVE CHILDREN AND OTHER GUESTS COMING TO VISIT ON THREE DIFFERENT OCCASIONS THIS SU... Read more
Incident date: Apr 9, 2014
I PURCHASED MY LEXUS IN NOV. 2012 FOR APPROX. $18000 CASH FROM A PRIVATE PERSON. BY EARLY 2013, THE SRS AIRBAG WARNING LIGHT STAYED TO COME ON, STAY ON FOR 1-2 DAYS, THEN GOES OFF. THEN, FEW MONTHS LATER, IT CAME ON AND STAYED ON. SO, I TOOK IT TO A LEXUS DEALER TO CHECK IT. THEY IMMEDIATELY INFORMED ME THAT THE CAUSE WAS A DEFECTIVE SRS WIRE HARNESS, AS PER THE FAULT CODE B1861, WHICH LEXUS WAS W... Read more
Incident date: Jul 3, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL NALLEY LEXUS SMYRNA DEALER WAS CONTACTED AT 888-501-2233 LOCATED ON 2750 COBB PKWY SE. SMYRNA GA, 30080 WHERE SHE ... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (HERRIN GEAR LEXUS, JACKSON, MS: 601-354-3882) AND CONFIRMED THAT THE PARTS WERE NO... Read more
Incident date: May 23, 2016
TAKATA RECALL--- HELP--- I AM DRIVING AROUND WITH MY ALMOST 80 YEAR OLD WIFE IN THE FRONT SEAT OF OUR LEXUS..... MANUFACTURES SAYS INFLATORS COULD FAIL AND KILL HER. SHE REFUSES TO RIDE IN THE BACK SEAT LIKE A CHILD. LOCAL CAR DEALER SAYS PARTS STILL NOT AVAILABLE-- I REALLY AM WONDERING WHEN THIS BOMB WILL GO OFF? THIS HAS BEEN ON RECALL FROM MAY 23, 2016. ---- I AM GOING TO HOLD SOME ONE AT NHTS... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (LEXUS OF NEW ORLEANS IN NEW ORLEANS, LOUISIANA) AND CONFIRMED THAT THE PARTS WERE NOT AVAILA... Read more
Incident date: Jul 3, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE WITH NALLEY LEXUS SMYRNA (2750 COBB PKWY SE, SMYRNA, GA 30080) WHO STATED THAT THE PARTS WOULD BE ... Read more
Incident date: May 16, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT CALLED AN UNKNOWN DEALER WHERE IT WAS INFORMED THAT THE REMEDY PARTS WOULD NOT BE AVAILABLE UNTIL SEPTEMBER OF 2017. THE MANUFACTURER CONFIRMED THAT PARTS WOULD NOT BE AVAILABLE UNTIL SEPTEMBER OF 20... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (JOHN HARVEY LEXUS, BOSSIER CITY, LA), AND CONFIRMED THAT THE PARTS WERE NOT AVAILABL... Read more
Incident date: Jan 9, 2017
MY 2007 LEXUS ES 350 IS UNDER RECALL FOR A FAULTY TAKATA PASSENGER AIR BAG. I HAVE BEEN UNABLE TO GET A REPLACEMENT DATE FOR THIS AIR BAG FROM MY TOYOTA DEALER; I.E., LEXUS OF WAYZATA, 16100 WAYZATA BLVD., WAYZATA, MN 55391, (952) 475-6111. I UNDERSTAND THAT HAVING AN OLDER MODEL VEHICLE PUTS MY PASSENGER AT GREAT RISK TO INJURY DUE TO THE DETERIORATION OF THE PROPELLANT. THE SUGGESTED REMEDY O... Read more
Incident date: Jul 13, 2016
WHILE STATIONARY AND IN MOTION, WHILE TURNING THE STEERING WHEEL, IT PRODUCES A GRINDING NOISE. WHILE DRIVING, THE STEERING HAS THE TENDENCY TO LOCK UP/CREATE RESISTANCE FOR A FEW SECONDS AS A RESULT THE CAR WANDERS INTO ONCOMING TRAFFIC OR INTO THE OTHER LANE/SHOULDER OF THE ROAD UNTIL IT BREAKS FREE WHICH THEN CAUSES THE VEHICLE TO SWERVE OUT OF CONTROL AND I REGAIN CONTROL. I TOOK IT TO A MECHA... Read more
Incident date: Jul 1, 2016
TL* THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JULY OF 2016. THE DEALER (MCGRATH LEXUS OF WESTMONT, IL 60550 PHONE: 630-706-3090) ADVISED THAT PARTS WERE UNAVAILABLE, AND THE CONTACT WAS NUMBER FOUR ON THE WAITING LIST. THE MANUFACTURER WAS ... Read more
Incident date: Jun 29, 2017
INSTRUMENT CLUSTER ILLUMINATION FAILS, LEAVING INSTRUMENTS INVISIBLE DUE TO INSTRUMENT DESIGN. AT THE SAME TIME, THE FUEL GAUGE STOPS INDICATING FUEL LEVEL. ON MY PARTICULAR VEHICLE, THIS HAPPENS WHEN OUTSIDE TEMPERATURE EXCEEDS 75 DEGREES FAHRENHEIT. IN COOLER TEMPERATURES, THE ILLUMINATION AND FUEL GAUGE RESUME FUNCTION. ALSO, OCCASIONALLY THE TACHOMETER AND SPEEDOMETER NEEDLES WILL STICK AT Z... Read more
Incident date: Jun 28, 2017
TAKATA RECALL - I WAS NOTIFIED OF THE AIRBAG DANGER MID JANUARY 2017. MY LEXUS DEALER - NEW COUNTRY LATHAM HAS REFUSED TO REMEDY THE PROBLEM. IT SEEMS UNACCEPTABLE TO PERMIT THE DELAY OF THIS DANGEROUS SITUATION AND LIMIT THE USE OF THE VEHICLE TO BACK SEAT PASSENGERS.
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 250C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (STERLING MCCALL TOYOTA AT 9400 SOUTHWEST FWY, HOUSTON, TX 77074, (713)... Read more
Incident date: Jan 9, 2017
TL* THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF TORRENCE, CALIFORNIA WAS CONTACTED ABOUT THE RECALL AND STATED THAT THE CONTACT MUST WAIT FOR THE PARTS TO BECOME A... Read more
Incident date: Jun 14, 2017
TL* THE CONTACT OWNED A 1999 LEXUS RX300. WHILE DRIVING 45 MPH IN INCLEMENT WEATHER, THE CONTACT CRASHED INTO THE REAR OF A STOPPED VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED HEAD AND LEFT KNEE INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THEN TOWED TO HER RESIDENCE. THE MANUFACTURER WAS NOT NOTIFIED OF... Read more
Crash
1 injured