Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: May 30, 2017
CALLED LEXUS STEVENS CREEK (408-330-3000)FOR SERVICE. ALWAYS TOOK THEM FEW WEEKS TO MAKE AN APPT. ONE APPT WAS MADE IN MAY BUT WE WERE LATE SO DIDNT MAKE IT. I MADE ANOTHER APPT IN THE MIDDLE OF MAY AND GOT SCHEDULED AN APPT 0N 6/3/17. NOW THEY TOLD US THE APPT WILL BE CANCELLED DUE TO NO PART AVAILABLE. I ASKED WHAT WILL BE THE TIME FRAME, THEY SAID AT LEAST FEW MORE WEEKS N THEY WILL CALL US, ME... Read more
Incident date: May 23, 2016
TL* THE CONTACT OWNS A 2010 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE SEWELL DEALER WAS CONTACTED ON APRIL 19, 2017, BUT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE IS... Read more
Incident date: May 30, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (LEXUS OF NASHVILLE DOWNTOWN, 2010 ROSA L PARKS BLVD, NASHVILLE, TN 37228) CONFIRMED THAT THE ... Read more
Incident date: May 22, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE DEALER (LEXUS OF MELBOURNE 6927 BROMLEY DR, VIERA, FL 32940, 321-473-7872) WAS CALLED FOR A WEEK, BUT THE CONTACT WAS UNABLE TO GET A RESPONSE TO DETERMINE WHEN THE RECALL REPAIR COULD BE SCHEDULED. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD ... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (LEXUS OF CLEARWATER, 27547 US HWY 19 N, CLEARWATER, FL 33761; (727) 231-1443) WAS CONTACT... Read more
Incident date: May 25, 2017
WHILE DRIVING I GOT A MESSAGE TO CHECK HYBRID SYSTEM - THEN THE CAR DIED
Incident date: May 25, 2017
WHILE DRIVING I GOT A MESSAGE TO CHECK HYBRID SYSTEM - THEN THE CAR DIED
Incident date: Jun 9, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED A LOANER VEHICLE. THE CONTACT DID NOT SPEAK TO A DEALER. TH... Read more
Incident date: Dec 14, 2016
I WAS INFORMED OF THIS RECALL BACK IN DECEMBER 2016 AND IT NOW JUNE 2017 AND I STILL DON'T HAVE MY CAR FIXED.
Incident date: Jan 11, 2017
ON JANUARY 11 MY SUNROOF EXPLODED WHILE DRIVING ON HWY 146 IN BAYTOWN TX 5:08PM, NOTHING HIT THE VEHICLE. IT SOUNDED LIKE A GUNSHOT WENT OFF. I TOOK TO STERLING MCCALL LEXUS IN HOUSTON TX MY SERVICE ADVISOR CLAIMED WARRANTY WOULD NOT COVER DAMAGE. MUST HAVE SOMETHING ELSE AS CAUSE TO SUNROOF EXPLODING. I HAD TO USE MY INSURANCE COVERAGE WITH $500 DEDUCTIBLE. I GOT RID OF THE CAR SOLD IT TO TEXAS A... Read more
Incident date: May 14, 2012
DASHBOARD IS MELTING AND MAKING THE GLARE DIFFICULT TO DRIVE. HAS BEEN LIKE THIS FOR SOME TIME. JUST NOW FINDING OUT OTHER PEOPLE HAVE PROBLEMS WITH THIS. IT HAS LARGE BUMPS ON THE MELTING DASHBOARD. STARTED DOING THIS AROUND MAY, 2012.
Incident date: May 9, 2017
MAY 9, 2017. AT APPROXIMATELY 5:50 PM, I GOT IN MY CAR WHICH WAS PARKED IN A SMALL OUTDOOR PARKING LOT. I STARTED IT AND PUT IT IN REVERSE AND THE CAR TOOK OFF. EVEN THOUGH I APPLIED THE BRAKES THE CAR DID NOT STOP OR SLOW DOWN. IT SLAMMED INTO A PARKED 2016 MERCEDES WITH SUCH FORCE THAT THE MERCEDES WAS LEFT ALMOST PERPENDICULAR WITH ITS SPACE. POLICE WERE CALLED AND CAME TO SCENE BUT BECAUSE ... Read more
Crash
Incident date: May 9, 2017
MAY 9, 2017. AT APPROXIMATELY 5:50 PM, I GOT IN MY CAR WHICH WAS PARKED IN A SMALL OUTDOOR PARKING LOT. I STARTED IT AND PUT IT IN REVERSE AND THE CAR TOOK OFF. EVEN THOUGH I APPLIED THE BRAKES THE CAR DID NOT STOP OR SLOW DOWN. IT SLAMMED INTO A PARKED 2016 MERCEDES WITH SUCH FORCE THAT THE MERCEDES WAS LEFT ALMOST PERPENDICULAR WITH ITS SPACE. POLICE WERE CALLED AND CAME TO SCENE BUT BECAUSE ... Read more
Crash
Incident date: May 25, 2017
AIRBAG LIGHT INDICATOR IS ON AND LEXUS INSISTED THEY REPLACE THE ENTIRE WIRING HARNESS FOR OVER 2K DUE TO SAFETY ISSUES. THE PRICE OF THIS REPAIR FOR AN ELECTRICAL FAULT IS OBSCENE AND IS A COMMON ISSUE WITH THIS MODEL OF LEXUS ACCORDING TO OWNER FORUMS.
Incident date: May 25, 2017
AIRBAG LIGHT INDICATOR IS ON AND LEXUS INSISTED THEY REPLACE THE ENTIRE WIRING HARNESS FOR OVER 2K DUE TO SAFETY ISSUES. THE PRICE OF THIS REPAIR FOR AN ELECTRICAL FAULT IS OBSCENE AND IS A COMMON ISSUE WITH THIS MODEL OF LEXUS ACCORDING TO OWNER FORUMS.
Incident date: Jun 6, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT... Read more
Incident date: May 25, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AT 631-259-4575 AND CONFIRMED THAT THE RECALL REMEDY PARTS WOULD NOT BE AVAILABLE UN... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER IN ESCODIJO, CA CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURE... Read more
Incident date: May 3, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE LOCAL FREEMAN TOYOTA LEXUS DEALER (2875 CORBY AVE SANTA ROSA, CA 95407), ... Read more
Incident date: May 25, 2017
TAKATA RECALL. RECALL NOTICE CAME SOME MONTHS AGO. WAS TOLD BY DEALER ON 5/28/17 THAT IT WOULD TAKE UNTIL SEPTEMBER -- AFTER THE SUMMER WHEN I NEED THE CAR MOST -- BEFORE IT CAN BE FIXED. TOTALLY UNACCEPTABLE.
Incident date: May 23, 2017
THE BRAKES ON THIS CAR QUIT WORKING FOR A SECOND WHEN BRAKING OVER ROUGH SPOTS SUCH AS POT HOLES OR SPEED BUMPS. BUT, OF COURSE, NOT ALWAYS. IT FEELS AS IF THE CAR WANTS TO ACCELERATE WHEN THIS HAPPENS. I HAVE HAD THIS HAPPEN ON NUMEROUS OCCASIONS.
Incident date: May 31, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (POHANKA LEXUS 13909 LEE JACKSON MEMORIAL HIGHWAY, CHANTILLY, VA 20151 (... Read more
Incident date: Apr 21, 2017
WAS INFORMED THAT THE ENGINE WAS IN NEED OF REPLACEMENT AFTER BUYING AND OWNING FOR A YEAR. AFTER THE VEHICLE HAD BEEN IN THE SHOP FOR NUMEROUS REPAIRS OVER THE COURSE OF A YEAR I ENDED UP HAVING TO BUY ANOTHER VEHICLE AND GETTING STUCK WITH A LIEN FOR THE LEXUS IN WHICH THE CAR IS NON-FUNCTIONAL. PAID OUT OF POCKET THUS FAR FOR A NUMBER OF ISSUES, INCLUDING: RADIATOR FAILING, ALL HOSES REPLACED,... Read more
Incident date: May 6, 2017
TL* THE CONTACT OWNS A 2010 LEXUS RX350. WHILE THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE ACCELERATED INDEPENDENTLY AND STRUCK A BUILDING. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT BODY SHOP. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER W... Read more
Crash
Incident date: May 23, 2017
TAKATA RECALL MY LOCAL DEALER DOES NOT HAVE THE PARTS NECESSARY TO REMEDY THE PROBLEM. THEY PUT ME ON A WAIT LIST AND SAID IT COULD TAKE 2 MONTHS FOR THE THEM TO GET THE PARTS. THIS IS LEXUS SAN DIEGO
Incident date: May 20, 2017
TAKATA RECALL IT WAS RAINING I WAS COMING OUT OF ANTLOCH CHURCH RD TO TURNING ON AUGUSTA RD PEIDMONT SC 29673 WHEN I HEAR A BIG BOOM AND PULL OVER AT THE SPINX TO SEE WHAT IT WAS AND HAD THREE BIG POTHOLES IN THE ROAD I COULD SEE THAT MY WHEELS WAS BENT AND ALSO IT WAS PULLING TO THE RIGHT.
Incident date: May 20, 2017
TAKATA RECALL IT WAS RAINING I WAS COMING OUT OF ANTLOCH CHURCH RD TO TURNING ON AUGUSTA RD PEIDMONT SC 29673 WHEN I HEAR A BIG BOOM AND PULL OVER AT THE SPINX TO SEE WHAT IT WAS AND HAD THREE BIG POTHOLES IN THE ROAD I COULD SEE THAT MY WHEELS WAS BENT AND ALSO IT WAS PULLING TO THE RIGHT.
Incident date: Apr 15, 2017
CPO 2013 ES350 BOUGHT JANUARY 2, 2016 AT LEXUS DEALERSHIP, WHICH HAS BEEN KEPT IN AN IN-DOOR GARAGE, AND IS LIGHTLY DRIVEN. MID-APRIL 2017 BATTERY WAS DEAD, JUMP STARTED BUT THEN BATTERY DIED THE NEXT DAY. I BROUGHT VEHICLE TO ANOTHER LEXUS DEALERSHIP ON MAY 20, 2017. THEY CLAIMED BATTERY NOT WARRANTIED. I DISCOVERED THE ORIGINAL OWNER WHO BOUGHT CAR OCTOBER 2012 HAD REPLACED THE BATTERY IN 20... Read more
Incident date: May 4, 2016
TAKATA RECALL THE NHTSA RECALL NO. 16V-340. DEALER, HENESSEY LEXUS, LOCATED ON SATELLITE BLVD., DULUTH GEORGIA, COMMITTED TO FEBRUARY 2017 AIRBAG REPLACEMENT AND DID NOT FOLLOW THROUGH. THEY HAVE NOW MOVED THE TIMELINE TO OCTOBER 2017 AT THE EARLIEST WHICH IS COMPLETELY UNACCEPTABLE AND THEY OFFERED NO ALTERNATIVE. PLEASE ADVISE WHAT ACTION CAN BE TAKEN TO ENSURE THE AIRBAG REPLACEMENT IS COMPLE... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT A... Read more
Incident date: May 21, 2017
TAKATA INFLATORS NO REMEDY ONE YEAR LATER!!!
Incident date: Jun 20, 2012
STICKY DASHBOARD AND DOORS.
Incident date: May 12, 2017
THE DEFECT HAS BEEN IDENTIFIED FOR OVER TWO YEARS. HOWEVER, TAKATA AND LEXUS HAVE FAILED TO PRODUCE A CORRECTION. I HAVE A 2014 ACURA RDX WITH A TAKATA AIR BAG ISSUE AS WELL, IT HAS BEEN CORRECTED. THE DELAY ON THE LEXUS IS UNACCEPTABLE.
Incident date: Jun 9, 2016
TAKATA RECALL I RECEIVED A RECALL NOTICE JUNE 9, 2016. ON OCTOBER 3, 2016 I SPOKE WITH LAURIE WHO ALLEGED THAT I WAS IN ZONE A WHICH WOULD BE AMONG THE FIRST TO BE REPAIRED (ANTICIPATED DATE OF REPAIR THE FIRST OF THE YEAR). I CALLED BACK ON 1-11-17 AND SPOKE WITH JOEL. THE DEALERSHIP HAD NOT REC'D THE PARTS, THEY HAVE NOT HEARD FROM TAKATA. IN THE INTERIM I HAVE BEEN ASKED THAT NO ONE SIT ON THE... Read more
Incident date: Feb 12, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE LOCAL DEALER WAS CONTACTED AND INFORMED THE CONTACT THAT THEY EXPECTED PARTS TO BECOME AVAILABLE SEPTEMBER OF 2017. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR TH... Read more
Incident date: Oct 1, 2016
2007 LEXUS ES350. CONSUMER WRITES IN REGARDS TO TAKATA FRONT PASSENGER AIRBAG INFLATOR RECALL. *LD THE CONSUMER STATED IT HAD BEEN OVER 5 MONTHS AND THE PARTS WERE STILL UNAVAILABLE TO PERFORM THE AIRBAG RECALL. UPDATED 05/19/2017 *JS
Incident date: May 19, 2017
IN A COMMERCIAL PARKING LOT, I SHIFTED FROM R TO D TO EXIT A PARKING SPACE AND, WITH MY FOOT ON THE BRAKE PEDAL, MY LEXUS SUDDENLY SPED FORWARD AND RAMMED A PARKED CAR, DRIVING IT INTO A 3RD CAR.
Crash
Incident date: Nov 15, 2016
THE SEAT MATERIAL DETERIORATED AND THREAD FALLS APART CAUSING SEAT TO FALL APART. THE REPAIRS FOR THE SINGLE SEAT WERE ESTIMATED AT $2,300.00
Incident date: Apr 11, 2017
I HAVE FOUR DOORS PANEL PROBLEM , IT'S MELTED AND BY TOUCHING U CAN TAKE SOME PIECES OUT OF THE DOOR. AND ABS PROBLEM FOR THE SECOND TIME , NEED TO CHANGE ABS CONTROL MODULE / HYDRAULIC CONTROL UNIT (HCU) I FOR THE ABS ONLY COST 3000$ AND FOR THE DOORS PANELS AROUND 6000$
Incident date: Apr 11, 2017
I HAVE FOUR DOORS PANEL PROBLEM , IT'S MELTED AND BY TOUCHING U CAN TAKE SOME PIECES OUT OF THE DOOR. AND ABS PROBLEM FOR THE SECOND TIME , NEED TO CHANGE ABS CONTROL MODULE / HYDRAULIC CONTROL UNIT (HCU) I FOR THE ABS ONLY COST 3000$ AND FOR THE DOORS PANELS AROUND 6000$
Incident date: Jan 31, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS UNABLE TO CONFIRM WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A... Read more
Incident date: Oct 17, 2015
DRIVING UPHILL ON A DIRT ROAD @ ~ 20MPH. GAS ENGINE RUNNING AT THE TIME. FAIRLY STEEP GRADE. ~6% GRADE UPHILL. CAR STARTED TO ACCELERATE AT A RATE I WOULD COMPARE TO MERGING ONTO A HIGHWAY. WAS UNSURE OF WHAT WAS GOING ON AT FIRST SO I DIDN'T ACTUALLY HIT THE BRAKES FOR ABOUT 5 SECONDS AT WHICH POINT I WAS ALREADY AT 45MPH. THE FOUR PASSENGERS IN MY CAR WERE VERY CONFUSED. WE CHECKED THE FLOOR M... Read more
Incident date: Mar 2, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MARCH OF 2016. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 07/13/17*LJ UPDATED 08/11/2017*JS
Incident date: Jan 2, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) WAS RECEIVED IN JANUARY OF 2017. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE ... Read more
Incident date: May 15, 2017
WHILE DRIVING WITH MY 4 YEAR OLD IN THE CAR THE POWER STEERING JUST STOPPED WORKING AT 45 MPH. I WAS ABLE TO MANHANDLE THE STEERING TO A SAFE PLACE. HOWEVER, THIS COULD HAVE BEEN TRAGIC IF MY WIFE WAS DRIVING THIS CAR.
Incident date: May 23, 2016
TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER ... Read more
Incident date: May 23, 2016
TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILAB... Read more
Incident date: May 16, 2017
DRIVING ON THE INTERSTATE BETWEEN 60-70 MPH, THE CAR COMPLETELY SHUT-OFF. LOST ALL POWER AND "CHECK HYBRID SYSTEM" LIGHTS CAME ON. WAS ABLE TO RESTART THE VEHICLE. NOTIFIED AND TOOK THE VEHICLE TO LOCAL LEXUS DEALER WHO CHECKED THE VEHICLE AND SAID THEY CAN'T FIND ANYTHING WRONG WITH IT AND RETURNED IT TO ME. SAME PROBLEM AGAIN A WEEK LATER WITH SAME RESULTS. LEXUS CONTINUES TO SAY THEY CAN'T FI... Read more
Incident date: May 16, 2017
TL* THE CONTACT OWNS A 2008 LEXUS RX350. THE CONTACT SMELLED A BURNING ODOR AND STATED THAT THE OIL COOLANT COIL CONTAINED A HOLE, WHICH CAUSED OIL TO LEAK. THE DEALER INDICATED THAT THE VEHICLE WAS INCLUDED IN A MANUFACTURER RECALL; HOWEVER, THE CONTACT DID NOT RECEIVE A RECALL NOTIFICATION. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE RECALL... Read more
Fire