Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Sep 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CHERRY HILL LEXUS DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS... Read more
Incident date: Oct 24, 2016
TL* THE CONTACT OWNS A 2016 LEXUS NX200T. WHILE DRIVING AT HIGHWAY SPEEDS, THE SUN ROOF SHATTERED. THE FAILURE OCCURRED WITHIN 30 DAYS OF OWNING THE VEHICLE. THE DEALER (KOONS LEXUS OF WILMINGTON, 2100 PENNSYLVANIA AVE, WILMINGTON, DE 19806, (302) 427-4400) REPLACED THE SUN ROOF. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THERE WAS NO SERVICE CAMPAIGN OR RECALL TO PROVIDE A SOLUTION. THE VIN AN... Read more
Incident date: Jun 19, 2017
TAKATA RECALL - IT HAS BEEN OVER 12 MONTHS WITH NO UPDATES OR OFFERS FOR RENTAL CARS OR SETTLEMENT WHILST I AM STILL DRIVING AROUND WITH A COMPROMISED VEHICLE.
Incident date: Jun 8, 2017
THE CAR EXPERIENCED AN UNINTENDED ACCELERATION EVENT WHILE PULLING INTO A PARKING SPOT AT A LOW RATE OF SPEED. WHILE THE DRIVER'S FOOT WAS ON THE BRAKE THE CAR BEGAN ACCELERATING OUT OF CONTROL AND BOUNCED OVER A CURB, DOWN A HILL, STRIKING A PICK UP AND A TREE.
Crash
Incident date: Jun 9, 2016
TAKATA RECALL MY LETTER IS DATED. JULY 9TH 2016 I WOULD LIKE TO FIND OUR WHY THIS PROBLEM HAS NOT BEEN CORRECTED. I HAVE NOT HAD A PASSENGER FOR OVER A YEAR.
Incident date: Jan 1, 2017
TAKATA RECALL - RECEIVED A RECALL NOTICE 6 MONTHS AGO. TO DATE ESKRIDGE LEXUS DEALERSHIP SAYS THERE IS NO REMEDY. ALSO, INQUIRING ABOUT THE 500.00 REBATE FROM THE CLASS ACTION LAWSUIT.
Incident date: Jul 18, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS NOT CONTACTED THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS INVALID. THE ... Read more
Incident date: Jun 9, 2017
MONDAY, JUNE 5TH,I BOUGHT THE LEXUS ES350 AT 6502 5TH AVE IN BROOKLYN. IT HASN'T BEEN A WEEK YET, AND ON FRIDAY THE 9TH, THE ACCIDENT HAPPENED. I WAS DRIVING FROM STATEN ISLAND TO FLUSHING TO PICK UP MY FRIEND TO GO BACK TO MY HOME. ALONG THE 495 HIGHWAY, WE WERE DRIVING AROUND 45-50 MPH AND SUDDENLY A WARNING POPPED UP ON THE ABS SYSTEM SAYING THAT THE "BREAKER IS ON." WE BECAME REALLY NERVOUS SO... Read more
Crash
Incident date: May 24, 2017
I WAS DRIVING ON I75 IN LOUISVILLE, KY, GOING APPROX 70-75 MPH WHEN I HEARD WHAT SOUNDED LIKE A GUN SHOT! PANICKED, I LOOKED AROUND IMMEDIATELY BUT THERE WERE NO OTHER CARS CLOSE BY AND NO OVERPASSES. THEN I REALIZED THAT GLASS WAS ALL OVER MY RIGHT ARM, SHOULDER, AND THE CENTER CONSOLE. I LOOKED UP TO SEE THAT MY MOON ROOF WAS SHATTERED. AFTER REALIZING WHAT HAD HAPPENED, I CLOSED THE SHADE SO ... Read more
Incident date: May 23, 2016
RECEIVED NOTICE OF PASSAGE AIR BAG DEFECT ON MAY 23,2016. NO REMEDY PROVIDED, ONLY SUGGESTED THAT NO ONE RIDE IN FRONT PASSENGER SEAT. AS OF JUNE 13, 2017, MORE THAN A YEAR LATER, NO REMEDY HAS BEEN PROVIDED BY LEXUS. IT IS UNREASONABLE TO NOT ALLOW A PASSENGER IN THE FRONT SEAT FOR THIS LONG A TIME (OVER ONE YEAR SO FAR). WE NEED A REMEDY NOW.
Incident date: Apr 1, 2017
2007 LEXUS ES350. CONSUMER WRITES ON REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD
Incident date: May 31, 2017
TAKATA RECALL. THE CAR HAS BEEN SENT TO CHECK SINCE LAST YEAR FOR INSTABILITY WHEN DRIVEN AND THE AIR BAG LIGHT ON. DEALER TOLD THAT A CODE B1861 SHOWED, SYSTEM WAS RESETTLED BY DEALER AND THE CODE DIDN'T DUPLICATE FOR DIAGNOSTIC. I WAS NEVER INFORMED THAT THERE WAS A DANGEROUS PROBLEM WITH THE AIR BAGS. AIR BAGS WERE NOT CHANGED (5/21/2016). CAR WAS SENT TO DEALER A COUPLE OF TIMES FOR ELECTR... Read more
Incident date: Mar 8, 2017
TL* THE CONTACT OWNS A 2014 LEXUS LS460. WHEN THE BRAKES WERE APPLIED, THERE WAS AN ABNORMAL NOISE AND THE VEHICLE FAILED TO STOP. THE VEHICLE WAS TAKEN TO THE DEALER (STEVE LANDERS TOYOTA), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THERE WERE MULTIPLE TECHNICAL SERVICE BULLETINS, BUT NO SPECIFIC REPAIR REMEDY FROM THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPR... Read more
Incident date: May 2, 2016
TAKATA RECALL - LEXUS HAS NOT FIXED OUR INFLATOR. IT HAS BEEN A WHOLE YEAR SINCE THE RECALL. WHEN?
Incident date: May 1, 2017
INJECTOR MAINTENANCE REQUIRED MESSAGE SHOWS AT APPROXIMATELY 6000 MILES SOON AFTER THE IGNITION IS TURNED ON AND BEFORE THE GEAR IS CHANGED TO DRIVE.
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A LOCAL DEALER (LEXUS OF NEW ORLEANS AT 8811 VETERANS MEMORIAL BLVD, METAIRIE, LA 70003, (504) 207-3100) CONFIRMED T... Read more
Incident date: Jan 1, 2012
- ENTIRE VEHICLE VIOLENTLY SHAKES AND VIBRATES WHILE DRIVING ANYWHERE BETWEEN 40MPH - 65MPH. DOES NOT VIBRATE WHEN NOT ACCELERATING OR COASTING. - ENTIRE DASHBOARD IS CRACKING AND CHIPPING.
Incident date: Jan 1, 2012
- ENTIRE VEHICLE VIOLENTLY SHAKES AND VIBRATES WHILE DRIVING ANYWHERE BETWEEN 40MPH - 65MPH. DOES NOT VIBRATE WHEN NOT ACCELERATING OR COASTING. - ENTIRE DASHBOARD IS CRACKING AND CHIPPING.
Incident date: Jun 8, 2017
DURING NIGHT DRIVING, THE HEADLIGHTS RANDOMLY GO OFF. I HAVE TO SWITCH THEM OFF AND THEN ON AGAIN. IN A FEW MINUTES I HAVE TO REPEAT. THE BULBS ARE NOT BLOWN BECAUSE WHEN I SWITCH THEM ON, BOTH LAMPS COME ON. HAVING TO CONSTANTLY TURN THEM OFF AND ON DURING DRIVING. IT SEEMS TO BE GETTING WORSE. I WORK NIGHTS AND THIS IS GETTING TO BE A BURDEN. OF COURSE, I DON'T KNOW WHAT CAUSES THIS TO HA... Read more
Incident date: Jun 8, 2017
THE HEADLIGHT LENS COVERS SLOWLY BECAME FOGGED OVER TIME CAUSING GRADUALLY DECREASING LIGHT OUTPUT. THE MANUFACTURER WANTS TO CHARGE TO POLISH OUT THE FOGGED LENS BUT THIS WOULD NOT HAPPEN IF THE MANUFACTURER DID DUE DILIGENCE IN ENGINEERING AND DESIGN DEVELOPMENT MATERIALS SELECTION. THIS SAFETY FLAW SHOULD BE COVERED UNDER WARRANTY SINCE THE MANUFACTURER IS PROVIDING MATERIALS INFERIOR TO PAST ... Read more
Incident date: Feb 3, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) FOR THE FRONTAL PASSENGER AIR BAG INFLATOR. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERI... Read more
Incident date: May 2, 2017
PASSENGER-SIDE LEG AIRBAG FAILED TO FULLY DEPLOY DURING AN ACCIDENT. IT ALSO EXPLODED AND EXPELLED ACCELERATE. THE DRIVER-SIDE AIRBAGS DEPLOYED PROPERLY. THIS WAS DURING A FRONT-END COLLISION WITH THE SIDE OF ANOTHER VEHICLE. MY CAR WAS PROCEEDINGSTRAIGHT THROUGH AN INTERSECTION ON A PARKWAY-LIKE CITY DRIVE. ..UPDATED 09/26/17 *BF *JS
Crash
1 injured
Incident date: Apr 17, 2017
PRE-COLLISION SYSTEM FAILED. VEHICLE REAR ENDED ANOTHER VEHICLE. NO WARNINGS. NO AUTO BRAKING. FULL UNRESTRAINED IMPACT. COLLISION OCCURRED ON FREEWAY OFF RAMP. I HAVE PHOTOS OF CRASH SITE AND A COPY OF THE DATA FROM THE "BLACK BOX" WHICH LEXUS DOWNLOADED. THE ALLSTATE CLAIM NUMBER #0453405540. THE CHP OFFICE AT 619-401-2000 HAS INCIDENT NCIC#9680, BY OFFICER ID 18801. THE LEXUS WAS TOTALED AND A... Read more
Crash
Incident date: Feb 2, 2015
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS IS 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR FOR OVER TWO YEARS. THE DEALER (SERVCO LEXUS HONOLULU, 650 KAPIOLANI BLVD, HONOLULU, HI 96813, (808) 545-3987) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART ... Read more
Incident date: Feb 2, 2015
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS IS 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR FOR OVER TWO YEARS. THE DEALER (SERVCO LEXUS HONOLULU, 650 KAPIOLANI BLVD, HONOLULU, HI 96813, (808) 545-3987) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART ... Read more
Incident date: Apr 6, 2017
THEY SENT ME A NOTIFICATION REGARDING THE RECALL (NHTSA RECALL # 16V-340 & 17V-006 LAST MARCH 2017 BUT UNTIL NOW, THEY HAVEN'T FIX MY CAR YET. MANY TIMES I'VE TRIED CONTACTING THEM BUT TO NO AVAIL.
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (FLOW BUICK GMC OF FAYETTEVILLE; 5264 RED TIP RD, FAYETTEVILLE, N... Read more
Incident date: Mar 1, 2017
TL* THE CONTACT OWNS A 2012 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Incident date: Jun 5, 2017
FOR MODEL YEAR 2006 AND 2007 IN THE USA THERE IS NO SIDE INDICATORS TO LET OTHER DRIVERS KNOW YOUR GONNA MAKE A TURN. IN JAPAN THERE WAS/IS FENDER INDICATORS NOT SURE IF THEY FUNCTION AS SIGNAL INDICATORS HOWEVER WERE REMOVED OR NOT INCLUDED IN THE USA RELEASE. I WAS ALMOST BLIND SIDED ON THE FREEWAY A FEW DAYS AGO CAUSE THE DRIVER TO MY RIGHT DIDN'T/COULDN'T SEE MY SIGNAL INDICATORS. OTHER DRIVER... Read more
Incident date: Feb 15, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE TO BERGSTROM LEXUS DEALER OF APPLETON 3060 N VICTORY LN APPLETON, WI 54913, WHO STATED THA... Read more
Incident date: Nov 14, 2016
2007 LEXUS 250. CONSUMER WRITES IN REGARDS TO VEHICLE VIN# NOT LISTED FOR AIRBAG RECALL 16V-340 REPAIRS. CONSUMER HAS ANOTHER VEHICLE COMPLAINT IN ARTEMIS. *SMD UPDATED 06/05/2017*JS
Incident date: Jun 3, 2017
AT THE TOP OF OUR DRIVEWAY JUST OUTSIDE THE GARAGE DOOR, MY WIFE PUT OUR 07' LEXUS ES350 IN GEAR AND SECONDS LATER THE VEHICLE BEGAN TO ACCELERATE WILDLY. SHE WAS UNABLE TO SLOW THE CAR'S WILD ACCELERATION DOWN THE DRIVEWAY AND CAUGHT PART OF A RETAINING WALL ON THE PROPERTY WHICH FLIPPED THE VEHICLE ON IT'S SIDE. I WAS INSIDE THE HOUSE AT THE TIME BUT HEARD THE CAR'S ENGINE REV JUST BEFORE TH... Read more
Crash
Incident date: Jul 8, 2011
AIR STRUTS AND AXLESHAFT COMPROMISED AND VEHICLE IS UNSAFE TO DRIVE ACCORDING TO LEXUS AND THEY ARE LOOKING TO CHARGE 10 TO 12K TO REPAIR ONLY A FEW YEARS OLD AND HAS DONE THIS FOR YEARS NOW
Incident date: Jul 8, 2011
AIR STRUTS AND AXLESHAFT COMPROMISED AND VEHICLE IS UNSAFE TO DRIVE ACCORDING TO LEXUS AND THEY ARE LOOKING TO CHARGE 10 TO 12K TO REPAIR ONLY A FEW YEARS OLD AND HAS DONE THIS FOR YEARS NOW
Incident date: Jul 8, 2011
AIR STRUTS AND AXLESHAFT COMPROMISED AND VEHICLE IS UNSAFE TO DRIVE ACCORDING TO LEXUS AND THEY ARE LOOKING TO CHARGE 10 TO 12K TO REPAIR ONLY A FEW YEARS OLD AND HAS DONE THIS FOR YEARS NOW
Incident date: Jun 4, 2017
WHEN TURNING RIGHT INTO DRIVEWAY COMING DOWN A HILL, THE RIGHT REAR TIRE COMES OFF THE GROUND. ATTACHED PHOTO IS FROM VIDEO CLIP THAT SHOWS THE RIGHT TIRE COMING TO A COMPETE STOP DUE TO THE BRAKES BEING APPLIED IN THE TURN. RIGHT REAR TIRE EVENTUALLY CONTACTS THE DRIVEWAY AND ROLLS AGAIN.
Incident date: Jun 2, 2017
OWNER TOOK CAR IN FOR ROUTINE 110,000 MILE SERVICE (TOLD IT WOULD BE ABOUT $150). NEXT DAY WAS INFORMED BY DEALER THAT POWER STEERING PUMP AND HIGH PRESSURE POWER STEERING HOSE NEEDED REPLACEMENT. HAD NOT NOTICED ANY SYMPTOMS PRIOR TO THIS, NO LEAKING NOTED BENEATH CAR OTHER THAN WATER FROM AC. DEALER SAID A LEAK WOULD BE FROM SAME PAN AS AC, BUT POWER STEERING FLUID WOULD BE OILY NOT WATERY. I E... Read more
Incident date: May 19, 2017
LEXUS IS250 CRANK LOUD NOISE SOUNDS LIKE THE CAR IS GOING TO EXPLODE. LEXUS IS AWARE OF A CAMSHAFT GEAR PROBLEM AND HAS RECALLED SAME OR SIMILAR PARTS IN OTHER LEXUS MODEL VEHICLES DUE TO SAFETY ISSUES. THEY ALSO HAVE AN UPDATED PART AVAILABLE TO REMEDY THIS PROBLEM BUT REFUSE A RECALL IN THIS MODEL
Incident date: Jul 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) FOR THE PASSENGER FRONTAL AIR BAG INFLATOR. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER STATED THAT THE PARTS WOULD EVENTUALLY BE AVAILABLE AND ... Read more
Incident date: May 20, 2017
TL* THE CONTACT OWNS A 2017 LEXUS NX200T. WHILE DRIVING APPROXIMATELY 5 MPH, THE CONTACT'S VEHICLE CRASHED INTO AN ONCOMING VEHICLE. THE FRONT END SUSTAINED SEVERE DAMAGE, BUT THE AIR BAGS DID NOT DEPLOY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE DRIVER SUSTAINED INJURIES TO THE BACK, NECK, AND SHOULDER, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT N... Read more
Crash
1 injured
Incident date: May 25, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED ... Read more
Incident date: May 24, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (LEXUS OF CONCORD 2001 MARKET STREET CONCORD, CA 94520) CONFIRMED THAT THE PARTS WERE NOT AVAI... Read more
Incident date: May 10, 2017
AIRBAG RECALL IN INCOMPLETE AND ENGINE IS KNOCKING.
Incident date: May 10, 2017
AIRBAG RECALL IN INCOMPLETE AND ENGINE IS KNOCKING.
Incident date: Jan 9, 2017
TL* THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (BUDICK LEXUS, CICERO, NEW YORK) AND CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REMED... Read more
Incident date: Mar 27, 2017
2012 LEXUS ES350. CONSUMER WRITES IN REGARDS TO FAULTY FRONT PASSENGER AIRBAG. *LD THE CONSUMER STATED THE RECOMMENDATION FOR RECALL #16V-340 AND 17V-006, TO NOT OPERATE THE VEHICLE WITH A PASSENGER IN THE FRONT SEAT, IS UNACCEPTABLE. THE CONSUMER HAS AN ADULT DISABLED DAUGHTER WHO CANNOT SIT IN THE BACK SEAT. *JS
Incident date: Dec 1, 2016
TL* THE CONTACT OWNS A 2011 LEXUS IS 250. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE RECALL NOTIFICATION WAS RECEIVED IN DECEMBER OF 2016. THE DEALER (HENDERSON NEVADA LEXUS) STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT A... Read more
Incident date: May 20, 2017
MY KIDS AND I WAS TRAVELING IN VEHICLE WHEN I TRIED TO APPLY THE BRAKES AND NOTICED MY CAR WOULD NOT STOP. I WAS TRAVELING APPROX. 25 MPH ON CITY STREET AND HAD TO PULL OVER AND LATER GET MY CAR TOWED TO DEALERSHIP. THE DEALERSHIP EXPLAINED MY ACTUATOR NEEDS REPLACING AND LEXUS WILL COVER THE COST, HOWEVER THE ACTUATOR CAUSED MY BRAKE PUMP TO GO OUT. LEXUS HAVE NOT ISSUED A RECALL BUT HAVE PUT AN ... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (LEXUS OF JACKSONVILLE, 10259 ATLANTIC BLVD, JACKSONVILLE, FL 32225, (888) 721-3509) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AV... Read more