Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Jul 13, 2016
WHILE STATIONARY AND IN MOTION, WHILE TURNING THE STEERING WHEEL, IT PRODUCES A GRINDING NOISE. WHILE DRIVING, THE STEERING HAS THE TENDENCY TO LOCK UP/CREATE RESISTANCE FOR A FEW SECONDS AS A RESULT THE CAR WANDERS INTO ONCOMING TRAFFIC OR INTO THE OTHER LANE/SHOULDER OF THE ROAD UNTIL IT BREAKS FREE WHICH THEN CAUSES THE VEHICLE TO SWERVE OUT OF CONTROL AND I REGAIN CONTROL. I TOOK IT TO A MECHA... Read more
Incident date: Jul 1, 2016
TL* THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JULY OF 2016. THE DEALER (MCGRATH LEXUS OF WESTMONT, IL 60550 PHONE: 630-706-3090) ADVISED THAT PARTS WERE UNAVAILABLE, AND THE CONTACT WAS NUMBER FOUR ON THE WAITING LIST. THE MANUFACTURER WAS ... Read more
Incident date: Jun 29, 2017
INSTRUMENT CLUSTER ILLUMINATION FAILS, LEAVING INSTRUMENTS INVISIBLE DUE TO INSTRUMENT DESIGN. AT THE SAME TIME, THE FUEL GAUGE STOPS INDICATING FUEL LEVEL. ON MY PARTICULAR VEHICLE, THIS HAPPENS WHEN OUTSIDE TEMPERATURE EXCEEDS 75 DEGREES FAHRENHEIT. IN COOLER TEMPERATURES, THE ILLUMINATION AND FUEL GAUGE RESUME FUNCTION. ALSO, OCCASIONALLY THE TACHOMETER AND SPEEDOMETER NEEDLES WILL STICK AT Z... Read more
Incident date: Jun 28, 2017
TAKATA RECALL - I WAS NOTIFIED OF THE AIRBAG DANGER MID JANUARY 2017. MY LEXUS DEALER - NEW COUNTRY LATHAM HAS REFUSED TO REMEDY THE PROBLEM. IT SEEMS UNACCEPTABLE TO PERMIT THE DELAY OF THIS DANGEROUS SITUATION AND LIMIT THE USE OF THE VEHICLE TO BACK SEAT PASSENGERS.
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 250C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (STERLING MCCALL TOYOTA AT 9400 SOUTHWEST FWY, HOUSTON, TX 77074, (713)... Read more
Incident date: Jan 9, 2017
TL* THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF TORRENCE, CALIFORNIA WAS CONTACTED ABOUT THE RECALL AND STATED THAT THE CONTACT MUST WAIT FOR THE PARTS TO BECOME A... Read more
Incident date: Jun 14, 2017
TL* THE CONTACT OWNED A 1999 LEXUS RX300. WHILE DRIVING 45 MPH IN INCLEMENT WEATHER, THE CONTACT CRASHED INTO THE REAR OF A STOPPED VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED HEAD AND LEFT KNEE INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THEN TOWED TO HER RESIDENCE. THE MANUFACTURER WAS NOT NOTIFIED OF... Read more
Crash
1 injured
Incident date: Apr 18, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT STATED THAT THE DEALER (HILTON HEAD LEXUS IN HARDEEVILLE, SC) SCHEDULED AN APPOINTMENT AND ORDERED THE PART, BUT THE MANUFACTURER DENIED THE APPROVAL TO RECEIVE THE RECALL PART FOR NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE MANUFACTURER INDICATED THAT THE VEHICLE WAS SOLD IN NEW JERSEY AND NOT SOUTH CAROLINA. THE CONTACT WAS... Read more
Incident date: Jan 9, 2017
TL* THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MARIN LEXUS OF MARIN, CALIFORNIA STATED THAT THE PARTS WERE UNAVAILABLE AND THAT THE REPAIR WOULD BE COMPLETED BY MAY OF 201... Read more
LEXUS
HS 250 HYBRID
(2010) — ELECTRICAL SYSTEM
Jun 28, 2017
Incident date: Jun 16, 2017
I'M JUST OVER 100K MILES AND MY LEXUS HAD A "CHECK HYBRID SYSTEM" LIGHT AS I WAS DRIVING ON THE FREEWAY AND COMPLETELY LOST POWER IN MY VEHICLE ON THE FREEWAY GOING ABOUT 65 MPH. ALL WARNING LIGHTS CAME ON AND I WAS UNABLE TO ACCELERATE OR PUT THE CAR IN DRIVE. I HAD TO PULL OVER AND PUT ON MY HAZARDS ON A VERY BUSY FREEWAY. I TOOK MY CAR TO MY LOCAL LEXUS SERVICE CENTER AND THEY INFORMED ME THAT ... Read more
LEXUS
HS 250 HYBRID
(2010) — POWER TRAIN
Jun 28, 2017
Incident date: Jun 16, 2017
I'M JUST OVER 100K MILES AND MY LEXUS HAD A "CHECK HYBRID SYSTEM" LIGHT AS I WAS DRIVING ON THE FREEWAY AND COMPLETELY LOST POWER IN MY VEHICLE ON THE FREEWAY GOING ABOUT 65 MPH. ALL WARNING LIGHTS CAME ON AND I WAS UNABLE TO ACCELERATE OR PUT THE CAR IN DRIVE. I HAD TO PULL OVER AND PUT ON MY HAZARDS ON A VERY BUSY FREEWAY. I TOOK MY CAR TO MY LOCAL LEXUS SERVICE CENTER AND THEY INFORMED ME THAT ... Read more
Incident date: May 11, 2015
I BOUGHT MY CAR USED IN 2015 AND ABOUT 1,000 MILES AFTER DRIVING IT OFF THE LOT THE AIRBAG LIGHT CAME ON. I TOOK IT TO THE LOCAL LEXUS DEALERSHIP AND THEY DIAGNOSED IT AS THE DRIVER'S KNEE AIRBAG AND SAID THE ENTIRE AIRBAG WIRE HARNESS NEEDED TO BE REPLACED AND QUOTED ME $3,500. I LOOKED UP THE ISSUE AND FOUND THAT LEXUS HAD PREVIOUSLY ISSUED A TSIB ON IT (L-SB-0167-08). I ALSO READ MANY OWNERS AR... Read more
Incident date: Dec 1, 2016
TAKATA RECALL - SINCE RECEIVING THE RECALL NOTICE OF THE TAKATA AIRBAG, I HAVEN'T BEEN GIVEN ANY UPDATES ON WHAT THE REMEDY IS OR WHEN THE RECALL CAN BE SCHEDULED TO GET THE FIX REPAIRED. THIS EVERLASTING UNCERTAINTY HAS LEFT ME WITHOUT A FULLY FUNCTIONAL CAR, AS WELL AS FORCING ME TO MAKE ALL PASSENGERS SIT IN THE BACK SEATS TO AVOID POTENTIAL INJURY. HOW CAN I GET LEXUS TO ACT ON THIS, IF NOT ... Read more
Incident date: Jun 1, 2017
1.TRANSMISSION UNEXPECTEDLY COMPLETELY SHUT DOWN WHILE DRIVING ON THE FREEWAY. CAR JUMPED FORWARD AND COMPLETELY STOPPED ON THE FAST LANE. I HAD TO CALL FOR TOWING. TRANSMISSION WAS REPLACED AT MECHANIC SHOP. HAPPEN IN NOVEMBER 2016 2. OIL SHOOTING FROM THE BROKEN HOSE CLOSE TO THE ENGINE WHILE DRIVING ON THE FREEWAY. STOPPED CAR AND CALL FOR TOWING. REPLACEMENT OF HOSE COMPLETED AT MECHANIC ... Read more
Incident date: Jun 1, 2017
1.TRANSMISSION UNEXPECTEDLY COMPLETELY SHUT DOWN WHILE DRIVING ON THE FREEWAY. CAR JUMPED FORWARD AND COMPLETELY STOPPED ON THE FAST LANE. I HAD TO CALL FOR TOWING. TRANSMISSION WAS REPLACED AT MECHANIC SHOP. HAPPEN IN NOVEMBER 2016 2. OIL SHOOTING FROM THE BROKEN HOSE CLOSE TO THE ENGINE WHILE DRIVING ON THE FREEWAY. STOPPED CAR AND CALL FOR TOWING. REPLACEMENT OF HOSE COMPLETED AT MECHANIC ... Read more
Incident date: Feb 15, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE TO LEXUS OF MT KISCO (275 KISCO AVE, MT KISCO, NY 10549) WHO STATED THAT THEY HAD NO INFORMATION YE... Read more
Incident date: May 23, 2016
NO ACTION TAKEN ON THE PART OF LEXUS REGARDING RECALL FOR UNSAFE AIRBAGS. RECALL WAS ISSUED IN MAY OF 2016; IT'S BEEN ONE YEAR.
Incident date: Jun 27, 2017
CRACKING DASHBOARD AND STEERING WHEEL (LEATHER PORTION) SUN BURNT JUST MISSED THE EXTENDED WARRANTY ENHANCEMENT PROGRAM LESS THAN A MONTH (05/17) SO LEXUS OFFERED ME A FREAKING DASH MAT UP TO $200. WHAT A TOTAL JOKE!
Incident date: Apr 18, 2017
TAKATA RECALL. LEXUS ES350 2009 OWNER AND VEHICLE RESIDING IN SC. OWNER SCHEDULED REPLACEMENT OF PASSENGER SIDE AIRBAG WITH HILTON HEAD LEXUS DEALERSHIP. AIRBAG REPLACEMENT WAS AVAILABLE AT THE DEALERSHIP BUT TOYOTA REFUSED TO AUTHORIZE REPAIR BECAUSE MY LEXUS WAS ORIGINALLY PURCHASED IN NJ.
Incident date: May 23, 2016
LEXUS IS 350. CONSUMER WRITES IN REGARDS TO FRONT PASSENGER AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME RECONCILING THE AIRBAG RECALL. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE COST OF A RENTAL VEHICLE. THE DASHBOARD AND DOOR PANEL WERE CRACKED AND MELTING. THE DOOR PANEL WAS REPAIRED. *JS *JS
Incident date: May 23, 2016
LEXUS IS 350. CONSUMER WRITES IN REGARDS TO FRONT PASSENGER AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME RECONCILING THE AIRBAG RECALL. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE COST OF A RENTAL VEHICLE. THE DASHBOARD AND DOOR PANEL WERE CRACKED AND MELTING. THE DOOR PANEL WAS REPAIRED. *JS *JS
Incident date: Jul 11, 2016
2010 MERCEDES BENZ E550. CONSUMER WRITES IN REGARDS TO KEYLESS IGNITION SYSTEM ISSUES AND AUTO-OFF PUSH BUTTON MECHANISM INSTALLATION TO PREVENT CARBON MONOXIDE POISONING. *SMD THE CONSUMER STATED THE VEHICLE WAS PARKED IN THE GARAGE. THE NEXT DAY THE GARAGE AS WELL AS THE ENGINE WAS NOTICEABLY HOT. 2 ADULTS WERE LATER FOUND UNCONSCIOUS IN THE HOME FROM CARBON MONOXIDE POISONING. *JS
2 injured
Incident date: Jul 11, 2016
2010 MERCEDES BENZ E550. CONSUMER WRITES IN REGARDS TO KEYLESS IGNITION SYSTEM ISSUES AND AUTO-OFF PUSH BUTTON MECHANISM INSTALLATION TO PREVENT CARBON MONOXIDE POISONING. *SMD THE CONSUMER STATED THE VEHICLE WAS PARKED IN THE GARAGE. THE NEXT DAY THE GARAGE AS WELL AS THE ENGINE WAS NOTICEABLY HOT. 2 ADULTS WERE LATER FOUND UNCONSCIOUS IN THE HOME FROM CARBON MONOXIDE POISONING. *JS
2 injured
Incident date: Jun 26, 2017
TAKATA RECALL THE PASSENGER SIDE AIRBAG IN MY VEHICLE WAS SUBJECT TO A MAY 23, 2016, RECALL DATE BUT HAS NOT YET BEEN REPLACED BY LEXUS AS OF TODAY, JUNE 26, 2017.
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (LEXUS OF MOBILE) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE SO THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOU... Read more
Incident date: Jun 26, 2017
DANGEROUS AIRBAG IN CAR, KNOWN ISSUE THAT DEALER REFUSES TO FIX FOR ME.
Incident date: Jun 23, 2017
PURCHASED A NEW 2017 LEXUS NX ON MAY 28, 2017. ON JUNE 23, 2017 WHILE WASHING CAR FOR FIRST TIME, I SAW A CRACK/SPLIT IN TIRE SIDEWALL ABOUT 3-4" LONG. ADVISED DEALER IT WAS DEFECT. DEALER ARGUES IT COULD HAVE BEEN DUE TO HITTING A CURB. THERE HAS NOT BEEN ANY ACCIDENTS, RUNNING OVER NAILS OR SCREWS OR HITTING ANYTHING WITH THE TIRE/CAR. THIS TIRE IS DRIVER REAR SIDE AND I FEAR A BLOWOUT COULD OCC... Read more
Incident date: Jun 14, 2017
CAR HAS HESITATION WHEN DRIVING. CAR RATED FOR UNLEADED NOT PREMIUM AND SHOULD HAVE NOT TO DRIVE CAR IN SPORT MODE ALL THE TIME
Incident date: Jun 14, 2017
CAR HAS HESITATION WHEN DRIVING. CAR RATED FOR UNLEADED NOT PREMIUM AND SHOULD HAVE NOT TO DRIVE CAR IN SPORT MODE ALL THE TIME
Incident date: Feb 2, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LEXUS LX470. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V065000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (KENDALL LEXUS OF EUGENE IN EUGENE, OREGON) AND CONFIRMED THAT THE PARTS WERE NOT A... Read more
Incident date: Jul 19, 2016
TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JIM FALK LEXUS (LOCATED AT 9230 WILSHIRE BLVD, BEVERLY HILLS, CA 90212) WAS CONTACTED AND STATED THAT THEY DID ... Read more
Incident date: Jun 23, 2017
THE RACK AND PINION IS LEAKING FLUID (ATF IS USED FOR POWER STEERING) FROM THE PASSENGER SIDE DUST BOOT INDICATING A WORN OUT SEAL AT ONLY 70,000 MILES. THE ONLY FIX IS TO REMOVE AND REPLACE THE RACK AND PINION SYSTEM AT A SUBSTANTIAL COST. I BELIEVE THIS IS A MAJOR DESIGN DEFECT WITH THIS RACK AND PINION SYSTEM BECAUSE I HAVE OTHER VEHICLES WITH WELL OVER 200 K MILES AND NO PROBLEMS.
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAI... Read more
Incident date: May 23, 2016
TL* THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FRESNO LEXUS IN FRESNO, CALIFORNIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WOULD BE ORDERED AND AVAILABLE BY... Read more
Incident date: Aug 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (KUNI LEXUS OF GREENWOOD VILLAGE, 5150 S QUEBEC ST, GREENWOOD VILLAGE, CO 80111, (888) 918-4078) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOU... Read more
Incident date: Apr 1, 2017
"TAKATA RECALL" DASHNOARD COVER IS CRACKING DUE TO THE FLORIDA HEAAT
Incident date: Jul 1, 2016
2007 LEXUS ES 350. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR PASSENGER AIRBAG RECALL NOTICE. CONSUMER STATES BUSINESS COMMUNICATING FRAUDULENT NHTSA RECALL INFORMATION TO CONSUMERS. *SMD UPDATED 06/22/2017*JS
Incident date: Apr 4, 2017
I RECEIVED A LETTER REGARDING MY LEXUS, RECALL. SINCE THE PART IS NOT AVAILABLE I WAS TOLD TO NOT DRIVE THE VEHICLE, AND WAS GIVEN A RENTAL CAR. NOW I AM STUCK MAKING PYMT ON A CAR, PAYING INSURANCE ON AND STATE REGISTRATION WHICH I VE BEEN FORCED TO STORE. AND DRIVING AN ECONOMY VEHICLE, NOT MY LUXURY LEXUS! WITH NO KNOWN COMPLETION DATE INSIGHT. THIS IS INSANE TO SAY THE LEAST. IF THIS... Read more
Incident date: May 26, 2016
TAKATA RECALL... MORE THAN ONE(1) YEAR SINCE RECALL AND NO REMEDY PLEASE ADDRESS THESE ISSUE NO ONE CAN SIT IN THE FRONT PASSENGER OF OUR " FAMILY SUV" BECAUSE OF THIS
Incident date: Nov 9, 2015
WHEN A PASSENGER IS BELTED AND SEATED IN THE FRONT SEAT, THE AIRBAG SENSOR GOES OFF. HAD TAKEN IN THE CAR 6 TIMES TO THE DEALER. HAD IT PHYSICALLY FIXED TWICE. STILL MALFUNCTIONING.
Incident date: Jun 1, 2014
ALL DOOR PANELS MELTING, INCLUDING GLOVE COMPARTMENT, DASH BOARD, CENTER CONSOLE CAUSED BY USE OF DEFECTIVE AND SUBSTANDARD MATERIAL. NAVIGATION SYSTEM DIED LEAVING NO ACCESS TO AIR CONDITION CONTROL, BLUE TOOTH, REAR CAMERA , HARD DRIVE, MAP AND OTHER FUNCTIONS.LEXUS REFUSED TO ACKNOWLEDGE CITING WARRANTY.
Incident date: Jun 20, 2016
TL* THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF ROCKVILLE, MARYLAND WAS CONTACTED ABOUT THE RECALL AND STATED THAT PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWA... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS IS 350C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (LEXUS OF MELBOURNE IN MELBOURNE, FLORIDA) AND CONFIRMED THAT THE PARTS WERE NOT A... Read more
Incident date: May 23, 2016
TAKATA RECALL. WHEN DO THEY PROPOSE TO DO SOMETHING SINCE IT HAS BEEN OVER A YEAR SINCE I RECEIVED THE NOTICE. IT IS NICE THAT THEY SAY DON'T DRIVE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT. HOWEVER, NOT EVERYONE HAS THE LUXURY OF DOING THIS. MAYBE LEXUS EXECUTIVES HAVE MULTIPLE VEHICLES SO THEY DO NOT HAVE TO HAVE PASSENGERS RIDE WITH THEM. IF THAT IS THEIR SOLUTION, THE CEO OF LEXUS CAN LEND ... Read more
Incident date: Jun 2, 2017
ABOUT 15 MILES INTO MY DRIVE TO WORK IN MY 2015 LEXUS RX 450H WITH ONLY 6,300 MILES, MY DASH PANEL INDICATED THE FOLLOWING ERRORS: CHECK ABS, CHECK BSM SYSTEM, CHECK HEADLIGHT LEVELING SYSTEM, BRAKE MALFUNCTION, CHECK HYBRID SYSTEM, CHECK POWER STEERING SYSTEM, SPEEDOMETER AT 0 MPH AND EVERY POSSIBLE ERROR LIGHT POSSIBLE. AS I ATTEMPTED TO SLOW DOWN FROM 65 MPH ON THE INTERSTATE 5, I NOTICED I WAS... Read more
Incident date: Jun 2, 2017
ABOUT 15 MILES INTO MY DRIVE TO WORK IN MY 2015 LEXUS RX 450H WITH ONLY 6,300 MILES, MY DASH PANEL INDICATED THE FOLLOWING ERRORS: CHECK ABS, CHECK BSM SYSTEM, CHECK HEADLIGHT LEVELING SYSTEM, BRAKE MALFUNCTION, CHECK HYBRID SYSTEM, CHECK POWER STEERING SYSTEM, SPEEDOMETER AT 0 MPH AND EVERY POSSIBLE ERROR LIGHT POSSIBLE. AS I ATTEMPTED TO SLOW DOWN FROM 65 MPH ON THE INTERSTATE 5, I NOTICED I WAS... Read more
Incident date: Jun 2, 2017
ABOUT 15 MILES INTO MY DRIVE TO WORK IN MY 2015 LEXUS RX 450H WITH ONLY 6,300 MILES, MY DASH PANEL INDICATED THE FOLLOWING ERRORS: CHECK ABS, CHECK BSM SYSTEM, CHECK HEADLIGHT LEVELING SYSTEM, BRAKE MALFUNCTION, CHECK HYBRID SYSTEM, CHECK POWER STEERING SYSTEM, SPEEDOMETER AT 0 MPH AND EVERY POSSIBLE ERROR LIGHT POSSIBLE. AS I ATTEMPTED TO SLOW DOWN FROM 65 MPH ON THE INTERSTATE 5, I NOTICED I WAS... Read more
Incident date: May 23, 2016
TAKATA RECALL IT HAS BEEN OVER A YEAR SINCE I WAS NOTIFIED OF THE RECALL AND THE DEALER STILL DOES NOT HAVE REPLACEMENT AIR BAGS AND ON JUNE 19, 2017, WAS ADVISED THAT HE MAY HAVE THEM IN SEPTEMBER.
Incident date: Jun 17, 2017
TL* THE CONTACT OWNS A 1999 LEXUS GS400. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE DID NOT STOP AND SURGED FORWARD. THE CONTACT HAD TO PUMP THE BRAKE PEDAL APPROXIMATELY THREE TIMES UNTIL THE VEHICLE STOPPED. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED FOR THE SAME FAILURE IN 2013 BY BAY RIDGE LEXUS (6502 5TH AVENUE BROOKLYN, NEW YORK 11220). T... Read more
Incident date: Jun 17, 2017
TL* THE CONTACT OWNS A 1999 LEXUS GS400. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE DID NOT STOP AND SURGED FORWARD. THE CONTACT HAD TO PUMP THE BRAKE PEDAL APPROXIMATELY THREE TIMES UNTIL THE VEHICLE STOPPED. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED FOR THE SAME FAILURE IN 2013 BY BAY RIDGE LEXUS (6502 5TH AVENUE BROOKLYN, NEW YORK 11220). T... Read more