Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,319 complaints for LEXUS
Incident date: Jan 16, 2026
In 2023 while the vehicle was still under warranty, the vehicle would slip gears while accelerating. After being told it was fixed by a Ford dealership, it worked until 2024, as the vehicle hit 60,020 miles. Over 1000 dollars of repairs to the transmission, it is happening again. No help from either Ford or the dealership that worked on it twice.
Incident date: Jan 9, 2026
I am submitting this complaint to escalate a safety-related concern involving premature and abnormal tire wear on my Tesla Model Y, which has not been adequately addressed by Tesla. I purchased my Tesla Model Y in [Dec, 2023]. Within less than one year of normal driving, all four tires wore out significantly and required full replacement on 08/30/2024. The vehicle has been operated under normal c... Read more
Incident date: Jan 9, 2026
The contact owns a 2017 Ford Mustang. The contact stated that there were intermittent failures with the rear-view camera image. The contact had opened the trunk and noticed that the mesh covering the electrical wires was deteriorating. There was tape holding the mesh to the wires. The tape was rewrapped, and the camera became functional. The contact received notification of NHTSA Campaign Number: ... Read more
Incident date: Jan 16, 2026
Action required steering assist reduced and coolant temperature at 0. Air con blowing hot and check engine light on. The vehicle became hard to handle and keep in my lane on the interstate at high speeds. The problem has persisted. It has not been recitfied. I am not driving the car to avoid damage and danger. I bought the blazer on 1/6/26. The lights and issues began 8 days later. Dealership will... Read more
Incident date: Jan 10, 2026
Cruise control activates at speeds below 2 mph which frequently happens while turning or parking. The cruise control activates by a toggle on the left spoke of the steering wheel which can be easily bumped while doing low speed maneuvers like parking. When bumping the toggle the cruise indicator shows a set speed of 15mph and the vehicle surges forward trying to attain that speed. Since this oc... Read more
Incident date: Jan 10, 2026
Cruise control activates at speeds below 2 mph which frequently happens while turning or parking. The cruise control activates by a toggle on the left spoke of the steering wheel which can be easily bumped while doing low speed maneuvers like parking. When bumping the toggle the cruise indicator shows a set speed of 15mph and the vehicle surges forward trying to attain that speed. Since this oc... Read more
Incident date: Dec 9, 2025
This car was in a BBB binding Arbitration and Hyundai was told to fix: speed control malfunction, speed linit not posting to hub arbitrary fan engagement. The Dealership ALM West had the car 2 weeks and the car sat on their lot. They said we are unable to duplicate the problem. Now in addition I showed them the cracked windshield and they were not responsible. I had an insurance complaint I took i... Read more
Incident date: Jan 5, 2026
The clutch experienced failure while on the highway and wouldn’t go into gear without being put into neutral first then into second gear . Then while driving one day I couldn’t put it in reverse it’s just gone so now the car will roll slightly even with the emergency brake on but I was put in danger the day it wouldn’t shift gears as it should while on the highway leaving me pretty much in... Read more
Incident date: Jan 14, 2026
FAULTY TRANSMISSION RESULTED IN LOSS OF POWER WHILE DRIVING AT HIGH SPEED
Incident date: Jan 1, 2026
The contact owns a 2019 Kia Forte. The contact stated that during start-up, the vehicle was rattling and vibrating abnormally with a clanking sound while shifting into gear. The vehicle was taken to the local dealer, who diagnosed that the crankcase sensor was faulty, and that there were metal shavings inside the engine oil. The contact was advised that the engine needed to be replaced. The vehicl... Read more
Incident date: Jan 12, 2026
The ICCU failed after having the safety recall done on it. The car went into warning mode and I luckily had just enough time to pull it into a parking lot to get towed. another few minutes I would have been stuck on a road with no where to pull off. The dealer did replace the ICCU and said that they were familiar with the part blowing randomly on people and that Kia is aware but not making good fi... Read more
Incident date: Dec 31, 1969
The A/C condenser on my Honda failed and leaked out all of the refrigerant, which subsequently caused the A/C compressor and related components to fail. This issue is well‑documented, and Honda has issued an extended warranty specifically for the condenser due to its known defect. My vehicle was inspected by an authorized Honda dealership, and they confirmed that the condenser failed and that th... Read more
Incident date: Jan 8, 2026
The contact owns a 2018 Jeep Compass. The contact stated that while his wife was driving 35 MPH, the vehicle stalled. There was no warning light illuminated. The driver was able to pull over to the side of the road. The driver was able to restart the vehicle after several minutes. The vehicle was taken to the dealer, where an oil consumption test was performed, and the vehicle passed the oil consu... Read more
Incident date: Jan 5, 2026
We have an incomplete recall, we have been told not to drive vehicle since the wheel end hub bolt is broken by Ford. We have been in touch with Ford dealership as well as Ford Motor Co. since November 13, 2025 and are still waiting for the part. It’s been now 2 months with no estimated date given.
Incident date: Jan 5, 2026
FSD hw3 is so f ing dangerous. It’s tried to kill me many times. It forces lane charge or a jerking wheel wrestling disengage or swerve
Incident date: Nov 6, 2025
I am reporting a series of safety concerns regarding my 2017 Chevy Volt, which have persisted despite multiple attempts to address them with the dealership. These issues pose significant risks to my safety and that of others on the road. On January 18th, 2024, I brought my vehicle to the dealer after experiencing reduced propulsion power while driving on the highway, coupled with the illumination ... Read more
Incident date: Jan 8, 2026
Driver and passenger seats recline back but do not come forward. Passengers cannot use seat belts
Incident date: Oct 23, 2025
Car stopped working and wouldn’t start. I was told there is an ICCU failure. There is a back order of ICCU for this vehicle and unknown date of repair.
Incident date: Dec 27, 2025
Nissan has informed Leaf owners that we cannot use DCFC to charge the car, there is a danger of fire from an overheating battery. This poorly designed battery management system severely limits the distance one can travel in the car. It has become an expensive short commute vehicle! Nissan offered to "repurchase" my car. The offer had over $27K deductions for milage and repayment of my $10k lien I... Read more
Incident date: Jan 2, 2026
I was proceeding to drive home from an appointment with a friend, the car suddenly lost power and I had no control over anything. I was able to keep the steering wheel in the locked position trying to get to the side of the road. Thankfully the speed was only 25mph, as someone had just switched lanes and came in front of me. I was in the process of turning to enter the highway. I've been having a... Read more
Incident date: Jan 2, 2026
Parking break fault message appeared on the vehicle and the parking break was stuck on, making it impossible to release the break and therefore move the car.
Incident date: Jan 2, 2026
Throttle lag/hesitation. When pressing the gas pedal from a stop nothing happens for more than 5 seconds or longer. There is significant lag before the vehicle will accelerate.
Incident date: Jul 1, 2025
Owner of 2017 White Kia Soul that has peeling paint. I've never owned a vehicle that paint peeled like this. I understand there are other owners with the same issue. This issue first started in May 2025 on driver's side near roof that I paid out of my pocket to repair. Now I have same issue on the passenger side. Very disappointed 😞
Incident date: Dec 28, 2025
The contact owns a 2018 Ram 3500. The contact stated that upon starting the vehicle, the ABS warning light illuminated on the instrument panel with a beeping sound coming from the vehicle. The contact stated that the cruise control feature was inoperable. The vehicle was taken to the dealer, where the contact was informed that the hydraulic control unit (HCU) was defective and an estimate for the ... Read more
Incident date: Dec 28, 2025
Will be driving when it switches to EV mode it will have no power and go into limp mode. Can't go over 30 mph. This is now the second time this has happened. Dealership tried to say it was because of temperature. Come on.
Incident date: Dec 28, 2025
Will be driving when it switches to EV mode it will have no power and go into limp mode. Can't go over 30 mph. This is now the second time this has happened. Dealership tried to say it was because of temperature. Come on.
Incident date: Oct 30, 2025
This is a safety-related defect involving the multipurpose front camera used for Advanced Driver-Assistance Systems (ADAS) on the 2020 Acura MDX. The multipurpose front camera failed without warning, resulting in the simultaneous loss of multiple ADAS safety features, including (but not limited to) Lane Keeping Assist, Adaptive Cruise Control, Collision Mitigation Braking, and Road Departure Mitig... Read more
Incident date: Jan 2, 2026
I was performing a low-speed maneuver to reverse-park into my driveway. After making a right turn between my driveway and the driveway of a neighboring townhouse across the street, I came to a complete stop. When I shifted the vehicle into reverse, the vehicle did not reverse as expected and instead unexpectedly accelerated forward. I applied the brake but was unable to stop the vehicle before it... Read more
Crash
Incident date: Sep 14, 2024
While stopped in traffic with the brake pedal depressed and Auto Hold enabled, my 2024 Jeep Grand Wagoneer L has repeatedly jerked and shifted itself into Park without driver input. This typically occurs after being stopped approximately 20+ seconds, often while a turn signal is activated for a left or right turn. When the failure occurs, the vehicle disables driver-assist systems, the turn signal... Read more
Incident date: Oct 15, 2025
MinneapolisMN55428United States1/1/2026"Digital light (led) and sound are unhealthy. I have been reffering to it as fake light and sound for years now. Get ahold of robert f kennedy and have him include this in his MAHA research"
Incident date: Jan 8, 2025
The original equipment (OE) tires (Size: 225/40R18) on a 2023 vehicle exhibited severe, deep concentric cracking on the outer sidewalls and near the bead/rim line of all four tires at approximately 30,000 miles. The safety of the driver and passengers was put at extreme risk as the structural integrity of the tires was compromised, posing an imminent threat of catastrophic high-speed blowouts on t... Read more
Incident date: Dec 19, 2025
Problem with all safety feature sensors like Adas, lane assistance. Small car icon which always green turned orange, and none of those features working.
Incident date: Dec 27, 2025
THE CARS HORN HAS BEEN REPLACED 3 TIMES IN THE LAST 3 YEARS AND IT STOPPED WORKING AGAIN.THE HORN LAST ABOUT 1 YEAR, THIS IS 2022 SANTA FE,
Incident date: Nov 27, 2025
This vehicle is mostly garaged when not on the road and has approximately 33,800 miles on it. On 12/19/2025 I parked the car in a lot while I went to an appointment in Allendale, NJ. It rained fairly heavily. About an hour later I returned to my vehicle and found water dripping down the inside of the left side of the front windshield and mirror over and onto the steering wheel and housing, and ... Read more
Incident date: Nov 27, 2025
While my teenage son was driving on busy interstate highway the engine began making extremely loud noises and smoking while losing power. Driver was unable to make it to a safe exit and had to pull over with limited shoulder, in a very dangerous spot. All oil leaked out of the engine an onto the roadway, also a hazardous and dangerous situation. Car was towed to Acura dealership and inspected. ... Read more
Incident date: Dec 2, 2025
excessive dashboard glare restricted clear vision of road and associated pedestrians and other vehicles.
Incident date: Dec 27, 2025
Vehicle experienced critical ignition system failure while parked - the engine would not turn off despite repeated attempts over 20 minutes. The vehicle has a communication failure between the ignition switch and the Body Control Module/Keyless Access Unit, creating a stuck electronic latch circuit (B12D3 latch error). This is consistent with Honda TSB 20-116. The keyless start system warning appe... Read more
Incident date: Dec 27, 2025
Repaired a friend's vehicle that had a total brake failure. Vehicle only has 50k miles and no brake repair history. Blew all of the brake fluid out of the stainless braided line coming from master cylinder rear brake channel to abs module. Found the line coming from the front channel to master cylinder also starting to fray and come apart as well. Did not blow out yet. No evidence of brake lines ... Read more
Incident date: Dec 27, 2025
I am submitting this as a supplemental statement to my existing NHTSA safety complaint regarding my electric vehicle, KIA EV6, 2023 model. Since my original filing, the vehicle has now experienced loss of power / loss of propulsion a total of three times. These incidents occur without warning, are unpredictable, and render the vehicle unsafe to operate. The vehicle can suddenly lose motive power,... Read more
Incident date: Oct 31, 2025
Car was on complete auto pilot on mayland highway 270 and car suddenly took exit with any command and notification. Car was very close , few feet away from the guardrail at 55 mile per hour. This could have been a life threatening event with such decisions made by car. I saved all the dash cam videos of such two occurrence. I no longer have any trust in auto pilot software after too many mishaps ... Read more
Incident date: Oct 31, 2025
The car engine and hybrid system shuts down randomly and without warning when I am driving, and the car has no power. The first time it happened was on Wednesday, Dec. 11th 2025. I had just picked up the car a few days prior, when they replaced the high voltage generator under warranty. I was on the highway and the car shut down, with a red turtle on the right side of the instrument display. I rol... Read more
Incident date: Dec 11, 2025
Check engine light came on Oil Light came on then the vehicle shut off while I was driving. Safety was not good as I was driving the vehicle. I then had it towed to a shop to have it looked at. That is when I was told I would need a new motor due to a Crankshaft failure. The check engine light had come on the night before but when turning the vehicle on the next morning to take it to get looked at... Read more
Incident date: Oct 1, 2025
The contact owns a 2023 Fisker Ocean. The contact received notifications of NHTSA Campaign Numbers: 24V466000 (Structure), 24V499000 (Electrical System), 24V623000 (Service Brakes, Electric), 24V865000 (Service Brakes, Hydraulic, AutoHold Brake System/Brake Hold), 24V405000 (Electrical System) and 24V404000 (Electrical System). The contact attempted to reach the manufacturer but was unsuccessful s... Read more
Incident date: Dec 1, 2002
The contact owns a 2014 BMW X3. The contact stated that while driving at an undisclosed speed, the engine overheating and the check engine warning lights were illuminated. The contact stated that the failure had occurred while driving on a busy highway. The vehicle was towed to the residence. The dealer was made aware of the failure. The contact was informed that only a shield had been replaced. I... Read more
Incident date: Dec 1, 2002
The contact owns a 2014 BMW X3. The contact stated that while driving at an undisclosed speed, the engine overheating and the check engine warning lights were illuminated. The contact stated that the failure had occurred while driving on a busy highway. The vehicle was towed to the residence. The dealer was made aware of the failure. The contact was informed that only a shield had been replaced. I... Read more
Incident date: Dec 21, 2025
I have a 2013 Pathfinder that is experiencing a High pitch whine coming from the transmission. when shifting in lower gears, there is a soft kick. i have only experienced a shutter once and only at lower speeds and rpm. once I'm at a higher speed it seems to get less. I have had the vehicle for 8 months. just started in the the last week. It has 157k miles.
Incident date: Oct 25, 2025
The horn started malfunctioning recently at around 200k miles, sometimes working sometimes not (regardless of steering wheel positioning). As prior complaints have stated; the suspect was likely the clockspring, but all the steering wheel controls were functioning with no issues and no warning lights illuminated. Also, I've continously found myself in the 3rd gear multiple times after very lighy t... Read more
Incident date: Jun 19, 2025
Tesla self driving detects and sets a speed limit and displays it as a speed limit icon. I used self driving to exit my driveway, which turns onto a dirt road with a speed limit of 15 MPH. Near the bottom of the driveway self driving suddenly reset the speed limit from 10 MPH to 55 MPH. The car then accelerated abruptly shortly before the turn onto the dirt road. There is no mechanism for over... Read more
Incident date: Dec 19, 2025
Aug 1, 2021: On rural highway at approx 50-55 mph, all dashboard warning lights came on as engine power was cut drasticly, (over 50%). Minimal traffic, so was able to continue cautiously at very low speed with warning flashers to nearby service station, called local Honda dealer who towed in the CRV. Dealer said the high pressure fuel pump had failed, which they replaced at my cost. No mention by... Read more
Incident date: Oct 21, 2025
My 2019 Hyundai Tucson, VIN [XXX] , has developed engine knocking, which may indicate internal engine failure. A mechanic has suggested a possible loss of cylinder compression, though the exact cause has not been confirmed. Hyundai vehicles from similar model years have experienced engine failures related to bearing wear and metal debris, leading to stalling, loss of power, and complete engine fa... Read more