Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Sep 1, 2025
My truck will lose all throttle response and brakes harder to stop accompanied by a service electronic brake system, service electronic throttle control, and electronic traction control warning. It only happens intermittently and sometimes will go a few weeks before doing it again. (The date below for incident is latest date it happened)
Incident date: Sep 17, 2025
The car transmission hesitates to accelerate at slow speeds and jerks or lurches forwards in a uncontrollable way. Dangerous at stop signs or on slow or hilly roads. Dealership does not directly acknowledge this issue, despite mechanic mentioning very clearly it is related to T-SB-0107-19 which Toyota dealerships charge to repair. No warning messages. Issue has existed as long as I have owned the ... Read more
Incident date: Oct 1, 2025
My suv dies while im driving it. The engine stalls the lights go off. Its very dangerous I had a semi truck behind me last night and my encore basically became invisible. No lights no power, nothing. He almost hit me. Ive had this encore to several mechanics and none of them knows what the problem is. There are no warning lights on and it does not show any codes when hooked up to a diagnostic ... Read more
Incident date: Aug 15, 2025
Oven taken my car to jiffy line for more than regular oil changes and they always end up kinda jokingly saying man he’s always low on oil. I just blew a rod thru my block due to lack of oil and how fast it was burning. I feel so cheated out of my money. I’m stuck with a vehicle that I cannot drive and Kia refuses to replace it.
Incident date: Sep 26, 2025
On going fuel system issues that pose significant safety risks, suggest potential design or manufacturing flaws, and are impacting vehicle performance. The primary component affected is the fuel injection system. I have had to replace the fuel leak detection pump, spark plugs, and ignition coils multiple times, as fault codes have repeatedly appeared even after repairs, indicating a persistent fai... Read more
Incident date: Sep 24, 2025
The contact owns a 2018 Tesla Model 3. The contact stated that when the vehicle was started, the GPS failed to function as intended. In addition, the “Unable to Charge” warning light was illuminated. The contact stated that the GPS provided incorrect directions. The contact attempted to recharge the battery; however, the battery failed to charge. The contact stated that the failure had occurre... Read more
Incident date: Aug 2, 2025
After unboxing my Maxi Cosi Emme 360, I was able to properly install it into my vehicle. Once installed, I manipulated the seat checking for movement from side to side. This seat did not feel secure despite being tethered, buckled, and anchored. I was going to brush this off as normal until I realized that I could actually push the shell of the seat partially off the base when the seat is in rear ... Read more
Incident date: Jan 10, 2025
recall urgent dice q tiene q ser retirado y cambiarmelo por otro auto
Incident date: Jan 10, 2025
recall urgent dice q tiene q ser retirado y cambiarmelo por otro auto
Incident date: Sep 30, 2025
While driving the vehice on 9/23/25, it randomly turned off while driving down my street. Took a while to get it started again, then once it was started, it would not turn off. I brought the vehicle to a local shop. There were NO warning lights.The next day they let me know that the issue was from a faulty sliding backlite, there were cracks on the frame by the back windows that caused water to le... Read more
Incident date: Dec 20, 2023
The contact owns a 2015 Land Rover Range Rover. The contact received notification of NHTSA Campaign Number: 25V541000 (Steering). The contact took the vehicle to a local dealer for service; however, the contact was informed that parts were not yet available. The contact informed the dealer that the letter stated that parts were available, but the dealer insisted that the manufacturer had not sent ... Read more
Incident date: Jul 15, 2025
In the past 2 months my car starting having rough idle issues. As recommended by the dealership, I replaced the head gasket as they said it was leaking coolant into the cylinder causing the rough idle. Almost immediately after paying for this, the dashboard lit up like a Christmas tree with multiple warnings and the car went into limp mode, lost acceleration and would have been extremely dangerous... Read more
Incident date: Jul 15, 2025
In the past 2 months my car starting having rough idle issues. As recommended by the dealership, I replaced the head gasket as they said it was leaking coolant into the cylinder causing the rough idle. Almost immediately after paying for this, the dashboard lit up like a Christmas tree with multiple warnings and the car went into limp mode, lost acceleration and would have been extremely dangerous... Read more
Incident date: Jul 15, 2025
The contact owns a 2025 Lexus RX 350. The contact stated that while driving into a parking space, the vehicle suddenly experienced unintended acceleration and drove forward at a high rate of speed before crashing into the brick wall of an office building. During the crash, no air bags deployed, and the brake pedal was hard when pressed and did not stop the vehicle. Also, the manufacturer's APP in... Read more
Crash
1 injured
Incident date: Sep 1, 2025
Break monitors for front breaks have dislodged and caused damage to rotors and pads. Dealer claims this is normal wear! Breaks shimmy when breaking in all directions and squeak when backing. I travel to my work requiring mountain passes during inclement weather. The most important safety method while traveling on snow and ice is smooth steering, acceleration and breaking. With my font breaks shi... Read more
Incident date: Sep 26, 2025
The emergency braking system activated and began slowing down the car on two occasions: sometime in the fall of 2022 and on 09/01/2025. In both instances, I was driving about 65mpg on an interstate. There were no cars in front of me to cause the system to activate.
Incident date: Sep 27, 2025
The tire got only 20000 miles the first tire got bubble the other 3 tire after 5000 miles got bubble to on the sidewall. The date on the tire is 0324 . The tire look brand new. But the problem with the side wall looks like air got between the layers of the tire.
Incident date: Dec 20, 2023
my vehicle was running fine, than all of a sudden the transmission would not shift, i was like omg, what is going on, i had my son with me, my son was driving, he was so scared, i was like take a side street, stay level ground, we coasted down pro tech, [XXX] , that is where the car is now, bill told us,my son and i that the transmission fluid is burnt, when i looked at it the fluid was red,and d... Read more
Incident date: Sep 24, 2025
There is an issue with Cruise Control while moving out of a parking space. I am concerned for my wife who knows nothing about technology. If she were to MISTAKENLY press the Cruise Control button while parked and a car is in front of her, the car's Cruise Control will ACTIVATE AND LUNG FORWARD at a speed of 15MPH. This can be frightening and in a panic a person can crash. This has happened to me ... Read more
Incident date: Sep 19, 2025
Check Engine and transmission alerts appeared in the app; vehicle showed “Check 4x4” while driving, cleared next day •Engine not sounding normal •Paint peeling •Fading plastic trim •Front bumper misaligned •Rear bumper misaligned •Loose front door frames •Marker lights collecting bugs •Plastic becoming loose at the rear hatch •Plastic near auto steps: one side has gaps, the o... Read more
Incident date: Mar 7, 2025
This particular model 2009 Lexus LS460 apparently has an issue with the ABS system module (ABS Brake pump actuator) and when it fails it is like a domino effect not to mention having to reprogram the cars whole computer system all over again, I researched this issue and found that the issue is rampant with this year and model, not only is it expensive to fix (4k) the part alone is over 1k. If the ... Read more
Incident date: Dec 5, 2022
HI, I purchased a brand new 2022 Lexus RX350 from Hendrick Lexus of Charleston SC. Since day one I had dangerous issues below: 1. The transmission shifts up and down so hard, I've almost gotten rear ended due to the car and not braking. This I was told by two separate Lexus dealers I'm feeling a hard "transmission gap"-whatever that means. To add fuel to this dangerous defect is my autistic so... Read more
Crash
Incident date: Dec 5, 2022
Courtesy jeep dodge ram on Adamo dr in Florida does not have parts for recalls. They say they are forever back ordered. the ABS Control module which THEY advised is recalled on this vehicle but WILL FORVER BE OUT OF STOCK, so what I’m going to ride around with no ABS? Very upsetting. Paid them 56k for this vehicle originally and they can’t honor recalls. They tell you, just buy a new vehicle.... Read more
Incident date: Dec 5, 2022
Courtesy jeep dodge ram on Adamo dr in Florida does not have parts for recalls. They say they are forever back ordered. the ABS Control module which THEY advised is recalled on this vehicle but WILL FORVER BE OUT OF STOCK, so what I’m going to ride around with no ABS? Very upsetting. Paid them 56k for this vehicle originally and they can’t honor recalls. They tell you, just buy a new vehicle.... Read more
Incident date: Sep 22, 2025
Vehicle 2022 Tesla Model Y AWD with Long Range Battery (Steel Grey) VIN: [XXX] License Plate: [XXX] State: CA Production Date: 03/2022 Incident Date/Time: September 20, 2025 ~7:30 AM Location: [City, CA] Description: While using Tesla’s Full Self-Driving (FSD), the vehicle approached a construction zone with a red light. The car slowed as if preparing to stop, then suddenly veered towar... Read more
Crash
Incident date: Mar 7, 2025
The contact owns a 2016 Lexus RX 350. While the contact was inside the building where she worked, the hazard lights were flashing unintendedly. When the contact arrived at the residence, the hazard lights were flashing again. The vehicle was not diagnosed or repaired. Additionally, the contact stated that the air bag warning light was illuminated. The contact stated that on a separate occasion, th... Read more
Incident date: Mar 7, 2025
The contact owns a 2016 Lexus RX 350. While the contact was inside the building where she worked, the hazard lights were flashing unintendedly. When the contact arrived at the residence, the hazard lights were flashing again. The vehicle was not diagnosed or repaired. Additionally, the contact stated that the air bag warning light was illuminated. The contact stated that on a separate occasion, th... Read more
Incident date: Aug 30, 2025
The contact owns a 2016 Lexus RX 350. While the contact was inside the building where she worked, the hazard lights were flashing unintendedly. When the contact arrived at the residence, the hazard lights were flashing again. The vehicle was not diagnosed or repaired. Additionally, the contact stated that the air bag warning light was illuminated. The contact stated that on a separate occasion, th... Read more
Incident date: Aug 30, 2025
Car started hesitating to start then messaged popped up on screen saying my system was overheating I had to pay for a new starter.
Incident date: Aug 30, 2025
Car started hesitating to start then messaged popped up on screen saying my system was overheating I had to pay for a new starter.
Incident date: May 1, 2025
The steering had a failure while driving on the highway. Driving straight, not making any turns, and a steering error came across the dash for the failure. Complete loss of steering functions. THis happened at 58000 miles. The problem is now occuring daily and is thought to be the power steering module. All steering control is lost.
Incident date: May 1, 2025
The contact owns a 2022 Ram Promaster 3500. The contact stated that while driving approximately 60 MPH, the steering wheel malfunctioned and jerked out of his hands and became difficult to turn in either direction. The vehicle was taken to the local dealer who diagnosed that the steering rack and steering rack wiring harness was faulty and needed to be replaced. The steering rack and steering rac... Read more
Incident date: Sep 10, 2025
I took car to dealer to have subframe repaired due to rust and the brake lines are rusted as well due to this issue and i am being charged for the brake lines.
Incident date: Sep 15, 2025
A cracked backlite frame resulting in an interior water leak (crack is visible from the outside). Water leaks from the top of the backlite. There is a recall under Warranty Bulletins: U.S. D-23-17 (TSB: 23-098-23) for the same make, year, and model as this vehicle, but it is not listed as a specific recall for this VIN. In addition to the risk of mold in the vehicle, electronics located below th... Read more
Incident date: Sep 15, 2025
A cracked backlite frame resulting in an interior water leak (crack is visible from the outside). Water leaks from the top of the backlite. There is a recall under Warranty Bulletins: U.S. D-23-17 (TSB: 23-098-23) for the same make, year, and model as this vehicle, but it is not listed as a specific recall for this VIN. In addition to the risk of mold in the vehicle, electronics located below th... Read more
Incident date: Sep 24, 2025
I am reporting a recurring issue with my 2023 Hyundai Elantra where the low oil pressure warning light illuminates consistently during strong acceleration. This is accompanied by a distinct smoky odor from the vehicle. Based on my research into recall 23V-859, which addresses fire risks from a faulty electronic controller for the oil pump in the Idle Stop & Go system, I believe my vehicle is exper... Read more
Incident date: Sep 10, 2025
The engine light has appeared approximately in April 2025. The inspection advised that the engine code indicated a misfire in cylinder 4. The engine rough idles when started. The coolant loss is extensive due to an engine issue and must be constantly filled.vwe were told by, iPaul's Repair shop, that upon calling Ford, that there was a Lincoln technical service bulletin re: the 2 liter eco boost ... Read more
Incident date: Mar 31, 2024
The engine has been intermittently cutting off every day. We have taken it to the dealership multiple times, and they say they cannot recreate the issue, so there is absolutely nothing that they can do. The vehicle will shake a little bit and then turn off.
Incident date: Mar 31, 2024
The emergency rear collision detection system is able to be turned off, but automatically turns on when the car starts. There are situations where the car detects an object and it prevents me from reversing. I disabled this because I use my eyes and have accepted the risk of running into something. I had to move in a hurry two days ago, I tried to reverse out of the way, but the car prevented ... Read more
1 injured
Incident date: Sep 20, 2025
7/1/2021 my Honda Accord spinned out on the freeway, the car next to me avoided me driving towards the right side where guardrail was, hitting the wall, right tire collapsed; State Farm paid out $6k damage, slapped me with a premium increase from $300 plus /6 mos to $700 plus, also I had to repair the car $500 plus; that was a car defect, Honda motor co. was liable for all damages and repair and ... Read more
Incident date: Aug 25, 2025
The contact owns a 2019 Nissan Altima. The contact became aware that warm air was coming through the vents while the A/C unit was activated. The contact then stated that the vehicle started jerking with the "Engine Malfunction, Power Reduced" message displayed. The vehicle was taken to an independent mechanic, where water was added to the coolant reservoir, and the contact was informed by the mech... Read more
Incident date: Sep 21, 2025
On the day of purchase, while driving on a freeway, the vehicle would not accelerate. The RPM's went up, the engine revved, but the vehicle acted as if it was in neutral. These vehicles will not accelerate if they think the brake pedal is also being pressed. The brake was not being depressed. As I was pulling the vehicle to the side of the road, suddenly it allowed me to accelerate again, and I co... Read more
Incident date: Sep 21, 2025
My 2025 Lexus LS500, with only 500 miles, has two serious defects in the front passenger seat, creating a safety hazard. The massage function is non-functional, grayed out in the infotainment system, and the seat belt fails to tighten or retract, leaving significant slack when buckled. Issues appeared during normal city driving (dry conditions, <10 mph, no accidents or modifications). The seat bel... Read more
Incident date: Sep 21, 2025
On the day of purchase, while driving on a freeway, the vehicle would not accelerate. The RPM's went up, the engine revved, but the vehicle acted as if it was in neutral. These vehicles will not accelerate if they think the brake pedal is also being pressed. The brake was not being depressed. As I was pulling the vehicle to the side of the road, suddenly it allowed me to accelerate again, and I co... Read more
Incident date: Sep 2, 2025
The car gave alert of "hybrid system failure" and showed a picture of a drained battery. After about 20 seconds, we were unable to drive over 30 mph. After about 30 more seconds, the car shut off and had to be jumped to work again. Luckily we were pulling over into a parking lot when it shut off, but were blocking the entrance. This is the 4th time this has happened in a couple of months since we ... Read more
Incident date: Sep 2, 2025
My GX550 is vibrating at all speeds. I took my GX550 in for service on [XXX] at Butler Lexus in Union City, GA, because of the vibration in my GX. They did a wheel alignment and a force road wheel balancing but this did not solve the problem. On September 3, 2025 I took my GX550 to Discount Tires in Douglasville, GA, where they took off all the old weight including the new ones that were added ... Read more
Incident date: Sep 2, 2025
The car gave alert of "hybrid system failure" and showed a picture of a drained battery. After about 20 seconds, we were unable to drive over 30 mph. After about 30 more seconds, the car shut off and had to be jumped to work again. Luckily we were pulling over into a parking lot when it shut off, but were blocking the entrance. This is the 4th time this has happened in a couple of months since we ... Read more
Incident date: Sep 17, 2025
Chest buckle can be slid down by toddler and toddler can wiggle arms out of harness and release the buckel.
Incident date: Sep 12, 2025
ABS light, stability control light and brake light on instrument cluster is illuminated. Took vehicle to dealership. They stated that the ABS module is faulty and needs to be replaced. The person at the dealership said that he could not say whether or not the vehicle is safe to drive. Did a little research and found that this part has failed on many vehicles, and there are over 500 of this item ba... Read more
Incident date: Sep 15, 2025
This has to do with your investigation into the oil pan caps cracking. I had my vehicle serviced 6 months ago and KIA of York PA required me to pay for replacement. Over $150 to correct this issue that seems to be a defect.