Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Jul 29, 2017
TL* THE CONTACT OWNS A 2006 LEXUS IS 250. WHILE THE CONTACT'S DAUGHTER WAS DRIVING APPROXIMATELY 20 MPH, THE CHECK ENGINE AND VEHICLE STABILITY CONTROL INDICATORS ILLUMINATED, AS WELL AS OTHER UNKNOWN WARNING INDICATORS. THE VEHICLE LOST POWER AND BEGAN TO EMIT A BURNING ODOR FROM UNDER THE HOOD. THE DRIVER EXAMINED THE VEHICLE AND NOTICED FLUID UNDERNEATH THE VEHICLE. THE LEXUS OF MILWAUKEE DEALE... Read more
Fire
Incident date: Nov 9, 2011
TL* THE CONTACT OWNS A 2005 LEXUS RX330. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 11V539000 (ENGINE AND ENGINE COOLING) AND 11V112000 (VEHICLE SPEED CONTROL) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AT: LEXUS OF WEST KENDALL, MIAMI, FLORID... Read more
Incident date: Nov 9, 2011
TL* THE CONTACT OWNS A 2005 LEXUS RX330. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 11V539000 (ENGINE AND ENGINE COOLING) AND 11V112000 (VEHICLE SPEED CONTROL) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AT: LEXUS OF WEST KENDALL, MIAMI, FLORID... Read more
Incident date: Jul 3, 2017
TL* THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LEXUS OF ORLANDO DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUF... Read more
Incident date: Aug 1, 2017
TL* THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO A LOCAL DEALER LEXUS OF ROCKVILLE CENTRE LOCATED AT 700 SUNRISE HIGHWAY ROCKVILLE CENTRE NY 11570,... Read more
Incident date: Dec 6, 2016
TL* TAKATA RECALL. THE CONTACT'S MOTHER OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CLASSIC LEXUS AT (440) 210-4125 (LOCATED AT 2551 SOM CENTER RD WILLOUGHBY HILLS... Read more
Incident date: Aug 1, 2017
TAKATA RECALL. I RECEIVED NOTIFICATION FIVE MONTHS AGO ABOUT THIS RECALL.I CONTACTED THE DEALER SHIP ABOUT ONE MONTH AGO THEY TOLD ME THEY DIDN'T HAVE THE PART YET. I CALLED THE DEALERSHIP TODAY AND THEY TOLD ME THEY WONT HAVE THE PART FOR AT LEAST TWO MORE MONTHS. IN THE MEANTIME I AM CONCERNED IN USING MY CAR WITH THIS PROBLEM. SINCERELY [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF ... Read more
Incident date: Jul 19, 2017
TAKATA RECALL; EVIDENCE ACCOMPANYING THIS COMPLAINT WILL SHOW LEXUS MANUFACTURER AND THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) NHTSA EMAIL DATED 7/19/2017 HAVE DIFFERENT FRONT PASSENGER AIRBAG REPLACEMENT PART NUMBERS FOR MY VEHICLE. IN EMAIL DATED 7/26/17 FROM LEXUS MANUFACTURER I WAS INFORMED THE REPLACEMENT PART NUMBER FOR ANOTHER VEHICLE MODEL IS 350C WAS THE REPLACEMENT PART ... Read more
Incident date: Mar 20, 2017
STICKY DASH AND DOOR PANELS. GLARE FROM THE DASH IS DANGEROUS.
Incident date: May 27, 2014
TL* THE CONTACT OWNS A 2007 LEXUS ES350. WHILE THE VEHICLE WAS STATIONARY AND DRIVING VARIOUS SPEEDS, THE PASSENGER SIDE AIR BAG INDICATOR ILLUMINATED. THE PASSENGER SIDE AIR BAG INDICATOR REMAINED ILLUMINATED EVER SINCE THE VEHICLE WAS PURCHASED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND CONTACTED THE DEALER (LEXUS OF OWNINGS MILL, MARYLAND) WHERE IT WAS... Read more
Incident date: Mar 1, 2017
THERE'S A LOUD RUBBING SOUND WHEN I TURN MY WHEEL LEFT OR RIGHT WHEN DRIVING MY CAR. I TOOK IT TO A SHOP THAT ONLY WORKS ON TOYOTA AND HONDA. THEY QUOTED ME $3000.00 TO FIX IT. I COULDN'T REEMEBER WHAT PART EXACTLY THEY WERE GOING TO FIX. I WAS MORE STUNNED THAN LISTENING AT THAT POINT. I CERTAINLY DID NOT WANT TO SPEND THE MONEY I DON'T HAVE TO GET THIS TAKEN CARE OF. BUT IT HAS BEEN PROGRESSIVE... Read more
Incident date: Jul 27, 2017
ENGINE OIL WAS POURING OUT OF MY VEHICLE WHILE I WAS DRIVING. THE ENGINE OIL COOLER LINE WAS LEAKING. IT NEEDED TO BE REPLACED AND THE UNDERCARRIAGE NEEDED TO BE CLEANED. THIS COULD HAVE BEEN DANGEROUS IF I WAS NOT ABLE TO IMMEDIATELY GET THE CAR TO THE REPAIR SHOP.
Incident date: Apr 7, 2017
THE SRS AIRBAG LIGHT RANDOMLY COMES ON AT VARIABLE TIMES. AFTER RUNNING THE ANALYSIS WITH A BOSCH OBD1200, IT APPEARS THAT THE DRIVERS SIDE KNEE SQUIB CIRCUIT IS SHOWING AN OPEN FAULT. WHEN THE SEAT IS MOVED BACK, THE WIRING HARNESS FAILS. ITS BELIEVED THAT THE FACTORY INSTALLATION OF THE WIRING HARNESS IS TOO SHORT, CAUSING STRAIN ON THE HARNESS CONNECTOR. THIS CAUSES A FAULT ON THE AIRBAG MODULE... Read more
Incident date: Jul 29, 2017
A YEAR OR SO AGO MY CAR STARTED OVERHEATING. I STOPPED AND THE CAR SHUT OFF. THE COMPUTER SYSTEM FROZE AND SAID CHECKING SYSTEM AND SHOWED A DRAWING OF A CAR FRAME AND WHAT I GUESS IS THE HEAT SOURCE. I TOOK MY CAR TO THE MECHANIC AND HE REPLACED THE WATER PUMP. IT HAD CRACKED AND BOILED OVER AND EVER SINCE I HAVE HAD NOTHING BUT PROBLEMS. I'VE REPLACED THE ALTERNATOR, THE BATTERY, AND MY NAV... Read more
Incident date: Jul 29, 2017
A YEAR OR SO AGO MY CAR STARTED OVERHEATING. I STOPPED AND THE CAR SHUT OFF. THE COMPUTER SYSTEM FROZE AND SAID CHECKING SYSTEM AND SHOWED A DRAWING OF A CAR FRAME AND WHAT I GUESS IS THE HEAT SOURCE. I TOOK MY CAR TO THE MECHANIC AND HE REPLACED THE WATER PUMP. IT HAD CRACKED AND BOILED OVER AND EVER SINCE I HAVE HAD NOTHING BUT PROBLEMS. I'VE REPLACED THE ALTERNATOR, THE BATTERY, AND MY NAV... Read more
Incident date: Jul 29, 2017
A YEAR OR SO AGO MY CAR STARTED OVERHEATING. I STOPPED AND THE CAR SHUT OFF. THE COMPUTER SYSTEM FROZE AND SAID CHECKING SYSTEM AND SHOWED A DRAWING OF A CAR FRAME AND WHAT I GUESS IS THE HEAT SOURCE. I TOOK MY CAR TO THE MECHANIC AND HE REPLACED THE WATER PUMP. IT HAD CRACKED AND BOILED OVER AND EVER SINCE I HAVE HAD NOTHING BUT PROBLEMS. I'VE REPLACED THE ALTERNATOR, THE BATTERY, AND MY NAV... Read more
Incident date: Jul 27, 2017
THE SERVICE (FOOT) BRAKE IS NOT HOLDING PRESSURE AT A STOP SIGN OR STOP LIGHT WHEN THE VEHICLE IS IN DRIVE. EVEN THOUGH FOOT BRAKE IS APPLIED FULLY, VEHICLE TENDS TO MOVE FORWARD AND MAY CAUSE AN ACCIDENT WITH THE CAR/OBJECT IN FRONT OF THE VEHICLE.
Incident date: Jul 25, 2017
MY AIRBAG LIGHT IS ON. I DID SOME RESEARCH ONLINE AND LEXUS HAD ISSUED A TSB FOR THE AIRBAG LIGHT FOR 2006-2007 (SOME 2008) LEXUS IS MODELS. THIS TSB WAS ONLY COVERING 5 YEARS OR 70K MILES. I'M CURRENTLY AT 90K MILES AND THIS AIRBAG LIGHT IS ON. APPARENTLY THE AIRBAG HARNESS THE CARS WERE FITTED WITH WERE TOO SHORT, AND CAUSES A FAULT IN THE SYSTEM WHEN ONE OF THE CONNECTORS RELATED TO... Read more
Incident date: Jan 31, 2016
TL* THE CONTACT OWNS A 2008 LEXUS ES350 THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (LARRY H MILLER LEXUS OF MURRAY LOCATED AT 5701 S STATE STREET MURRAY, UT 84017) WHERE IT... Read more
Incident date: Jul 1, 2015
THE FRONT LENSES HAVE TURNED A YELLOW COLOR WHICH MAKES IT HARD TO SEE AT NIGHT.
Incident date: Apr 12, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED LEXUS IN CATHEDRAL CITY, CA (800-733-1202 AND 760-320-9188) WHO STATED THAT THE REMEDY PART ... Read more
Incident date: May 1, 2017
MY DASHBOARD OF MY 2009 LEXUS IS 250 IS MELTING AND CAUSING A SIGNIFICANT GLARE ON MY WINDSHIELD WHEN I'M DRIVING THE VEHICLE. IT IS PROGRESSIVELY GETTING WORSE. CONCERN FOR VISIBILITY THROUGH THE WINDSHIELD AS THE DASHBOARD CONTINUES TO MELT. THE GLARE IS WORSE DEPENDING ON THE TIME OF DAY AND DIRECTION I'M HEADING. THERE WAS A RECALL FOR THIS ISSUE BUT ONLY WENT UP TO 2008 MODELS. RECALL SHOULD ... Read more
Incident date: Jul 3, 2011
ENGINE KNOCKS ON ACCELERATION, BURNS OIL BAD, HARD TO START, TRANSMMISION WILL NOT AUTO SHIFT INTO HIGH RANGE ON FREEWAY, CAR LURCHES WHEN GETTING UP TO FREEWAY SPEED
Incident date: Jul 3, 2011
ENGINE KNOCKS ON ACCELERATION, BURNS OIL BAD, HARD TO START, TRANSMMISION WILL NOT AUTO SHIFT INTO HIGH RANGE ON FREEWAY, CAR LURCHES WHEN GETTING UP TO FREEWAY SPEED
Incident date: Jul 3, 2011
ENGINE KNOCKS ON ACCELERATION, BURNS OIL BAD, HARD TO START, TRANSMMISION WILL NOT AUTO SHIFT INTO HIGH RANGE ON FREEWAY, CAR LURCHES WHEN GETTING UP TO FREEWAY SPEED
Incident date: Jan 17, 2017
TAKATA RECALL, LEXUS TRANSMISSION IS MESSING UP NOT SHIFTING PROPERLY. THERE IS A BUNCH OF COMPLAINTS ABOUT THE TRANSMISSION MESSING UP AND NO ONE IS DOING ANYTHING ABOUT IT. I AM SCARED TO DRIVE MY CAR BECAUSE IT COULD FAIL AT ANY GIVEN TIME. SO PLEASE I ASK YOU TO LOOK INTO THIS PROBLEM AND AT LEAST TRY TO HELP THANK YOU
Incident date: Apr 24, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (LEXUS OF COLORADO SPRINGS, 604 AUTO HEIGHTS, COLORADO SPRINGS, CO 80905, (719) 639-2671) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECO... Read more
Incident date: Apr 10, 2017
AFTER HAVING THE CAR I STARTED GETTING THE FEEL AS IF THE CAR WANTED TO CUT OFF EACH TIME I CAME TO A STOP. THERE WAS VIBRATION WITH IN THE MOTOR AS IT SEEMED. I CONTACTED THE DEALERSHIP AND THEY ADVISE THERE WAS A ISSUE WITH MY MODEL WITH THE MOTOR SYSTEM WITH THE VIBRATION. THEY FIXED THE ISSUE SO I THOUGHT BUT AS OF TODAY THERE IS STILL VIBRATIONS AT TIME WHEN I COME TO A COMPLETE STOP. LATER... Read more
Incident date: Apr 10, 2017
AFTER HAVING THE CAR I STARTED GETTING THE FEEL AS IF THE CAR WANTED TO CUT OFF EACH TIME I CAME TO A STOP. THERE WAS VIBRATION WITH IN THE MOTOR AS IT SEEMED. I CONTACTED THE DEALERSHIP AND THEY ADVISE THERE WAS A ISSUE WITH MY MODEL WITH THE MOTOR SYSTEM WITH THE VIBRATION. THEY FIXED THE ISSUE SO I THOUGHT BUT AS OF TODAY THERE IS STILL VIBRATIONS AT TIME WHEN I COME TO A COMPLETE STOP. LATER... Read more
Incident date: May 1, 2017
TAKATA RECALL IT HAS BEEN OVER A YEAR, AND STILL "INCOMPLETE" WITHOUT SOLUTION.
Incident date: Jun 30, 2017
ENTIRE FRAME OF THE CAR IS RUSTED TO THE POINT THAT ALMOST NOTHING IS HOLDING THE CAR TOGETHER AND WE'VE BEEN TOLD IT'S NOT SAFE TO DRIVE. HAS BEEN MAINTAINED ON REGULAR BASIS AND HAS ALWAYS BEEN PARKED IN GARAGE AT NIGHT AND ON MOST WEEKDAYS. CAR SHOULDN'T BE RUSTED OUT WHEN CARED FOR METICULOUSLY (DOCUMENTATION AVAILABLE).
Incident date: Jun 30, 2017
ENTIRE FRAME OF THE CAR IS RUSTED TO THE POINT THAT ALMOST NOTHING IS HOLDING THE CAR TOGETHER AND WE'VE BEEN TOLD IT'S NOT SAFE TO DRIVE. HAS BEEN MAINTAINED ON REGULAR BASIS AND HAS ALWAYS BEEN PARKED IN GARAGE AT NIGHT AND ON MOST WEEKDAYS. CAR SHOULDN'T BE RUSTED OUT WHEN CARED FOR METICULOUSLY (DOCUMENTATION AVAILABLE).
Incident date: Jun 30, 2017
ENTIRE FRAME OF THE CAR IS RUSTED TO THE POINT THAT ALMOST NOTHING IS HOLDING THE CAR TOGETHER AND WE'VE BEEN TOLD IT'S NOT SAFE TO DRIVE. HAS BEEN MAINTAINED ON REGULAR BASIS AND HAS ALWAYS BEEN PARKED IN GARAGE AT NIGHT AND ON MOST WEEKDAYS. CAR SHOULDN'T BE RUSTED OUT WHEN CARED FOR METICULOUSLY (DOCUMENTATION AVAILABLE).
Incident date: Jul 11, 2017
JULY 11TH 2017 AT AROUND 220PM PST, THE LEXUS RX350 2012, EXPERIENCE A VERY DANGEROUS FAILURE. EARLIER THAT WEEK I NOTICED ISSUE WITH THE BATTERY, WHERE IT WOULD TAKE ONE OR MORE PUSHES TO THE START BUTTON FOR THE CAR TO TURN ON. BUT ON THIS DATE, I HAD JUST PARKED THE CAR ON A ROAD WITH AN SLIGHT INCLINE, I DID NOT ENABLE THE EMERGENCY BREAK THE CAR WAS TURNED OFF AND THE KEYS WITH ME. I HAD DROP... Read more
1 injured
Incident date: Jul 11, 2017
JULY 11TH 2017 AT AROUND 220PM PST, THE LEXUS RX350 2012, EXPERIENCE A VERY DANGEROUS FAILURE. EARLIER THAT WEEK I NOTICED ISSUE WITH THE BATTERY, WHERE IT WOULD TAKE ONE OR MORE PUSHES TO THE START BUTTON FOR THE CAR TO TURN ON. BUT ON THIS DATE, I HAD JUST PARKED THE CAR ON A ROAD WITH AN SLIGHT INCLINE, I DID NOT ENABLE THE EMERGENCY BREAK THE CAR WAS TURNED OFF AND THE KEYS WITH ME. I HAD DROP... Read more
1 injured
Incident date: Jul 11, 2017
JULY 11TH 2017 AT AROUND 220PM PST, THE LEXUS RX350 2012, EXPERIENCE A VERY DANGEROUS FAILURE. EARLIER THAT WEEK I NOTICED ISSUE WITH THE BATTERY, WHERE IT WOULD TAKE ONE OR MORE PUSHES TO THE START BUTTON FOR THE CAR TO TURN ON. BUT ON THIS DATE, I HAD JUST PARKED THE CAR ON A ROAD WITH AN SLIGHT INCLINE, I DID NOT ENABLE THE EMERGENCY BREAK THE CAR WAS TURNED OFF AND THE KEYS WITH ME. I HAD DROP... Read more
1 injured
Incident date: May 23, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPER... Read more
Incident date: Jul 5, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE CONTACT TOOK THE VEHICLE TO THE DEALER (FIELDS LEXUS LOCATED IN ORANGE PARK, FL), BUT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER... Read more
Incident date: Jul 30, 2016
THIS IS A REPORT OF SUDDEN ACCELERATION. ON JULY 30, 2016, THE LEXUS EXITED A CONVEYOR-BELT TYPE CARWASH AT 5203 KIRBY DRIVE, HOUSTON, TEXAS 77098. MY PREGNANT WIFE WAS DRIVING THE CAR WITH TWO CHILDREN (AGES 4 AND 2) IN CAR SEATS. AFTER RECEIVING THE GREEN LIGHT FROM THE CARWASH TO PROCEED, MY WIFE SHIFTED FROM NEUTRAL TO DRIVE AND THE LEXUS TOOK OFF TOWARDS KIRBY, A VERY BUSY FOUR-LANE STREET. ... Read more
Crash
Incident date: Jul 30, 2016
THIS IS A REPORT OF SUDDEN ACCELERATION. ON JULY 30, 2016, THE LEXUS EXITED A CONVEYOR-BELT TYPE CARWASH AT 5203 KIRBY DRIVE, HOUSTON, TEXAS 77098. MY PREGNANT WIFE WAS DRIVING THE CAR WITH TWO CHILDREN (AGES 4 AND 2) IN CAR SEATS. AFTER RECEIVING THE GREEN LIGHT FROM THE CARWASH TO PROCEED, MY WIFE SHIFTED FROM NEUTRAL TO DRIVE AND THE LEXUS TOOK OFF TOWARDS KIRBY, A VERY BUSY FOUR-LANE STREET. ... Read more
Crash
Incident date: Jun 7, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD ... Read more
Incident date: Jul 20, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED ARROWHEAD LEXUS (9238 W BELL RD, PEORIA, AZ 85382 (623) 872-4000) AND HENDRICK LEXUS CHARLOTTE (6... Read more
Incident date: Apr 29, 2017
SUDDEN UNINTENDED ACCELERATION ISSUE. I WAS PULLING INTO A PARKING SPACE AT 8 MPH WHEN SUDDENLY MY VEHICLE REVVED UP ON ITS OWN, JUMPED THE CURB, AND CRASHED INTO A BUILDING. LUCKILY, I WAS NOT HURT OR HURT SOMEONE ELSE. THE EDR DOWNLOAD CLEARLY SHOWED MY RPMS JUMPED FROM 400 TO 2,000 IN NANOSECONDS AND THAT THE ACCELERATOR WAS "OFF." TOYOTA'S RESPONSE TO ME WAS "WE FOUND NO EVIDENCE THAT THIS... Read more
Crash
Incident date: Jul 18, 2017
MOLD AND MILDEW CAR SMELLS WHOLE INTERIOR NEEDS REPLACEMENT
Incident date: Jan 27, 2017
TL* THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JANUARY OF 2017. THE DEALER (PARK PLACE LEXUS GRAPEVINE, 901 E STATE HWY 114, GRAPEVINE, TX 76051) STATED THAT THE PARTS WERE UNAVAILABLE FOR REPAIR AND THAT THEY WERE WORKING ON THE 2010 MODELS... Read more
Incident date: Jul 19, 2017
BROUGHT A LEXUS IS200T IN MAY 2016 6 MONTHS INTO HAVING THE CAR THE AC AND AUDIO SYSTEM COMPLETELY WENT DEAD. TOOK IT TO THE DEALER THEY STATED I HAD PLACED A COIN IN THE RADIO HENCE THE SYSTEM SHUTTING DOWN I HAD TO PAY TO REPLACE EVERYTHING. THEN 2 MONTHS LATER THE AC WENT AGAIN. TOOK IT IN AT THE ONE YEAR MARK THE CAR NEEDS TYRES, BRAKES, TROTLE BODY, INJECTORS AND ENGINE FILTERS. HOWEVER LEXUS... Read more
Incident date: Jul 19, 2017
BROUGHT A LEXUS IS200T IN MAY 2016 6 MONTHS INTO HAVING THE CAR THE AC AND AUDIO SYSTEM COMPLETELY WENT DEAD. TOOK IT TO THE DEALER THEY STATED I HAD PLACED A COIN IN THE RADIO HENCE THE SYSTEM SHUTTING DOWN I HAD TO PAY TO REPLACE EVERYTHING. THEN 2 MONTHS LATER THE AC WENT AGAIN. TOOK IT IN AT THE ONE YEAR MARK THE CAR NEEDS TYRES, BRAKES, TROTLE BODY, INJECTORS AND ENGINE FILTERS. HOWEVER LEXUS... Read more
Incident date: Jul 19, 2017
BROUGHT A LEXUS IS200T IN MAY 2016 6 MONTHS INTO HAVING THE CAR THE AC AND AUDIO SYSTEM COMPLETELY WENT DEAD. TOOK IT TO THE DEALER THEY STATED I HAD PLACED A COIN IN THE RADIO HENCE THE SYSTEM SHUTTING DOWN I HAD TO PAY TO REPLACE EVERYTHING. THEN 2 MONTHS LATER THE AC WENT AGAIN. TOOK IT IN AT THE ONE YEAR MARK THE CAR NEEDS TYRES, BRAKES, TROTLE BODY, INJECTORS AND ENGINE FILTERS. HOWEVER LEXUS... Read more
Incident date: May 23, 2016
TL* THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (LEXUS OF TOWSON LOCATED AT 1040 YORK RD, TOWSON, MD 21204; (410) 769-9400) WAS CONTACTED AND STATED THAT THERE... Read more