Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Jan 1, 2017
TAKATA RECALL: CONSIDERING WHEN WE WERE NOTIFIED BACK IN JANUARY OF 2017 IT IS NOW AUGUST. LEXUS SHOULD HAVE THESE FIXED BY NOW. THIS IS TOO LONG. THERE IDEA OF A FIX IS NOT TO LET ANY PASSENGERS RIDE IN YOUR PASSENGER SEAT UNTIL THE AIRBAG HAS BEEN FIXED. THIS MIGHT BE OK FOR A MONTH OR SO, BUT IT IS GETTING ABSURD NOW.
Incident date: Aug 14, 2017
MY ONLY COMPLAINT IS THAT I HAVE BEEN ADVISED NOT TO CARRY A PASSENGER AND AM OFFERED CONDOLENCES FOR THE INCONVENIENCE, BUT THIS PROBLEM HAS BEEN KNOWN FOR NINE MONTHS WITH NO RESOLUTION. THAT IS A LONG TIME TO EITHER NOT CARRY A PASSENGER OR WORRY IF I DO.
Incident date: Aug 9, 2017
WHEN ACCELERATING HEAR A LOUD GROANING NOISE AND FEEL A HESITATION IN THE GAS ACCELERATOR PEDAL. HAVE BROUGHT TO THE DEALER 3 TIMES, AS IT SEEMS TO BE GETTING WORSE. DEALER ACKNOWLEDGES THEIR IS AN ISSUE, BUT SAYS WILL NOT FIX BECAUSE THEIR IS NO RECALL. THEY SAID WILL NOTIFY US IF/WHEN LEXUS HAS A REMEDY. APPARENTLY THIS IS HAPPENING ON 2016 & 2017 MODELS. I AM WORRIED THAT MY CAR IS JUST GOI... Read more
Incident date: Aug 9, 2017
WHEN ACCELERATING HEAR A LOUD GROANING NOISE AND FEEL A HESITATION IN THE GAS ACCELERATOR PEDAL. HAVE BROUGHT TO THE DEALER 3 TIMES, AS IT SEEMS TO BE GETTING WORSE. DEALER ACKNOWLEDGES THEIR IS AN ISSUE, BUT SAYS WILL NOT FIX BECAUSE THEIR IS NO RECALL. THEY SAID WILL NOTIFY US IF/WHEN LEXUS HAS A REMEDY. APPARENTLY THIS IS HAPPENING ON 2016 & 2017 MODELS. I AM WORRIED THAT MY CAR IS JUST GOI... Read more
Incident date: Aug 11, 2017
TAKATA RECALL. CONCERNED ABOUT POSSIBLE INJURY IF AIR BAG MALFUNCTIONS.
Incident date: Apr 1, 2017
MY DASHBOARD IS CRACKED OVER THE PASSENGER AIRBAG. I AM THE ORIGINAL OWNER AND THE CAR HAS BEEN IN AN INDOOR GARAGE FOR 10 YEARS. CAR HAS BEEN SERVICED EVERY 3000 MILES FOR 10 YEARS.
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE HENDRICK LEXUS NORTHLAKE DEALER LOCATED AT 10830 NORTHLAKE AUTO PLAZA BLVD, CHARLOTTE, NC 28269; (704) 7... Read more
Incident date: Aug 11, 2017
TAKATA INFLATORS. I HAD MY CAR INTO THE DEALERSHIP AFTER RECEIVING SEVERAL NOTICES OF THE RECALL. I WAS TOLD AT THE DEALERSHIP I WOULD BE PLACED ON WAITING LIST FOR THE RECALL PARTS. THAT HAS BEEN MONTHS AGO. I CALLED TODAY TO INQUIRE ABOUT THE RECALL WAIT LIST AND I WAS TOLD THEY ARE NOT WORKING ON THE CONVERTIBLES. I WOULD HAVE TO WAIT. I ASKED IF I WAS NOT SUPPOSE TO USE THE FRONT PASSENGER SEA... Read more
Incident date: Jan 25, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AN UNKNOWN LEXUS DEALER ON GRANT MILL RD IN BIRMINGHAM, AL WHO STATED THAT THE REM... Read more
Incident date: Jul 13, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEITHER THE DEALER NOR THE MANUFACTURER WERE CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILUR... Read more
Incident date: Sep 1, 2016
TAKATA RECALL. UNABLE TO CARRY PASSENGERS IN THE FRONT SEAT FOR SEVERAL MONTHS. ALSO UNABLE TO SELL THE CAR TO A PRIVATE PARTY DURING THE TIME I WAITED FOR REPAIR PARTS.
Incident date: Aug 10, 2017
TAKATA RECALL DEALER CALLED TODAY AND SAID AIR BAG PARTS TO REPAIR NOT AVAILABLE UNTIL DECEMBER. IS THIS CAR SAFE TO DRIVE.
Incident date: Jul 25, 2017
THIS RECALL STARTED IN MAY 2016. I CANNOT GET AN ANSWER FROM THE DEALER AND DO NOT FEEL SAFE DRIVING THE VEHICLE.
Incident date: Jun 1, 2017
TAKATA RECALL NOTICE RECEIVED FROM MANUFACTURER OVER A YEAR AGO. AFTER SEVERAL INQUIRIES I HAVE HEARD NOTHING. THE NOTICE STATED THAT I COULD NOT TRADE OR SELL MY CAR OR HAVE PASSENGERS IN THE FRONT SEAT SAFELY UNTIL THE ARIBAG RECALL IS REMEDIED.
Incident date: May 12, 2015
WE WERE IN A MAJOR ACCIDENT IN MAY OF 2015 AND AIR BAGS EXPLODED AND SHOT FRAGMENTS OUT AT US AND WE HAD TO BE BROUGHT TO ER BY AMBULANCE. AND I HAD TO HAVE SURGERY.
Crash
1 injured
Incident date: May 30, 2016
"TAKATA RECALL"-RECEIVED NOTIFICATION VIA US MAIL MAY 2016, STATING THAT MY VEHICLE MODEL WAS SUBJECT TO RECALL DUE TO THE TAKATA AIRBAGS. WHEN I CALLED THE NUMBER PROVIDED I WAS TOLD TO NOT HAVE ANYONE RIDE IN THE PASSENGER SEAT OF MY VEHICLE AND THAT I'D BE CONTACTED ONCE THE REMEDY WAS AVAILABLE FOR MY VEHICLE. THIS IS A MAJOR INCONVENIENCE NOT TO BE ABLE TO UTILIZE WHOLE CAR. IT'S NOW A FULL ... Read more
Incident date: Aug 1, 2017
TAKATA RECALL - NOTIFIED SEVERAL MONTHS AGO AND ADVISED NOT TO HAVE PASSENGER IN FRONT PASSENGER SEAT. THIS IS DIFFICULT AND CREATES PROBLEMS FOR ME AND MY FAMILY. I RECEIVED ANOTHER NOTICE ABOUT CLASS ACTION, BUT NO WORD ON REMEDY
Incident date: May 1, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MAY OF 2017. THE DEALER WAS NOT CONTACTED OR MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THERE WAS NO DESIGNATED TIMEFRAME FOR WHEN THE VEHICLE WOULD... Read more
Incident date: Jul 1, 2015
TAKATA RECALL ITS BEEN OVER 2 YEARS SINCE ORIGINALLY RECEIVING CORRESPONDENCE FROM LEXUS ABOUT THE RECALLED AIR BAGS. I'VE CALLED CORPORATE AND LOCAL DEALERS AT LEAST ONCE PER QUARTER TO CHECK STATUS AND MORE IMPORTANTLY IF THE PRODUCTS HAD BEEN DELIVERED TO A REMEDY. I JUST RECEIVED ANOTHER NOTICE FROM LEXUS STATING THE RECALL NOW HAD A REMEDY, BUT WHEN YOU CALL LOCAL DEALERS, THEY DON'T HAV... Read more
Incident date: Jan 9, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (BELL LEXUS NORTH SCOTTSDALE, 18555 N SCOTTSDALE RD, SCOTTSDALE, AZ 85255, (480) 502-5000) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BEC... Read more
Incident date: Jun 3, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JUNE OF 2016. THE DEALER (NORTHSIDE LEXUS, 17925 NORTH FWY, HOUSTON, TX, 77090) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONF... Read more
Incident date: Aug 31, 2016
WHEN DRIVING AT NIGHT, THE HEADLIGHTS DO NOT CAST ENOUGH LIGHT IN FRONT OF THE VEHICLE. IT IS EXTREMELY DIFFICULT DRIVING IN DRY WEATHER AND ALMOST IMPOSSIBLE DRIVING IN THE RAIN. I FIND THAT I AM USING THE HIGH BEAMS MOSTLY FOR NIGHT DRIVING. I BELIEVE THIS IS A SAFETY ISSUE NOT ONLY FOR ME, BUT CARS COMING TOWARD ME. COUNTRY ROADS & HIGHWAY.
Incident date: Feb 1, 2017
TL* THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FLOW LEXUS OF GREENSBORO, NORTH CAROLINA STATED THAT, IN AUGUST OF 2017, THE CONTACT WOULD RECEIVE A SECOND LETTER WHEN PART... Read more
Incident date: Jan 9, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (IRA TOYOTA OF DANVERS LOCATED AT 99 ANDOVER ST, DANVERS, MA 01923; (978) 739-8300) WAS CONTACTE... Read more
Incident date: Aug 8, 2017
TAKATA RECALL - ON THE WEBPAGE HTTPS://WWW.NHTSA.GOV/RECALL-SPOTLIGHT/TAKATA-AIR-BAGS, THE 2011 LEXUS IS250 AWD IS SHOWN TO BE INCLUDED IN THE TAKATA AIRBAG RECALL, HOWEVER WHEN SEARCHING BY THE VIN, NO RECALLS ARE SPECIFIED. I HAVE NOT RECEIVED ANY RECALL INFORMATION FROM LEXUS. PLEASE ADVISE IF THE CAR IS INCLUDED ACTUALLY INCLUDED IN THE RECALL. THANK YOU.
Incident date: Jul 25, 2017
TL* THE CONTACT OWNS A 2003 LEXUS SC430. WHILE DRIVING 40 MPH, ALL THE INSTRUMENT PANEL INDICATORS ILLUMINATED AND THEN SHUT OFF, AND THE TRANSMISSION DOWNSHIFTED. THE TRANSMISSION FAILURE CAUSED THE VEHICLE TO JERK WHEN THE GEARS WERE SHIFTED. IN ADDITION, THE CONTACT STATED THAT THE CONVERTIBLE TOP OF THE VEHICLE WOULD NOT CLOSE AND THAT THE NONE OF THE WINDOWS WOULD CLOSE. AN INDEPENDENT MECHAN... Read more
Incident date: Jul 25, 2017
TL* THE CONTACT OWNS A 2003 LEXUS SC430. WHILE DRIVING 40 MPH, ALL THE INSTRUMENT PANEL INDICATORS ILLUMINATED AND THEN SHUT OFF, AND THE TRANSMISSION DOWNSHIFTED. THE TRANSMISSION FAILURE CAUSED THE VEHICLE TO JERK WHEN THE GEARS WERE SHIFTED. IN ADDITION, THE CONTACT STATED THAT THE CONVERTIBLE TOP OF THE VEHICLE WOULD NOT CLOSE AND THAT THE NONE OF THE WINDOWS WOULD CLOSE. AN INDEPENDENT MECHAN... Read more
Incident date: Jul 25, 2017
TL* THE CONTACT OWNS A 2003 LEXUS SC430. WHILE DRIVING 40 MPH, ALL THE INSTRUMENT PANEL INDICATORS ILLUMINATED AND THEN SHUT OFF, AND THE TRANSMISSION DOWNSHIFTED. THE TRANSMISSION FAILURE CAUSED THE VEHICLE TO JERK WHEN THE GEARS WERE SHIFTED. IN ADDITION, THE CONTACT STATED THAT THE CONVERTIBLE TOP OF THE VEHICLE WOULD NOT CLOSE AND THAT THE NONE OF THE WINDOWS WOULD CLOSE. AN INDEPENDENT MECHAN... Read more
Incident date: Jan 9, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) AND STATED THAT THE POST CARD RECEIVED CONCERNING THE MANUFACTURER RECALL, DID NOT GIVE A SPECIFIC DATE FOR WHEN THE REMEDY AND THE PART WOULD BECOME AVAILABLE. THE DEALER WAS NOT CONTACTED YET PER THE NOTICE CONCERNING PARTS AVAILABILITY. THE MANUFACTURER WAS CO... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (LEXUS OF TAMPA BAY LOCATED AT 5852 N DALE MABRY HWY, TAMPA, FL 33614; (813) 365-7152) WAS CONT... Read more
Incident date: Aug 6, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT SEARCHED THE SAFERCAR.GOV WEBSITE AND FOUND THAT HER VEHICLE WAS INCLUDED IN THE RECALL AS OF AUGUST 2017. THE CONTACT RECEIVED A LETTER IN REFERENCE TO A SETTLEMENT, WHICH LEAD HER TO CHECK THE WEBSITE. THE CONTACT... Read more
Incident date: Jan 9, 2017
TAKATA RECALL NHTSA RECALL NO. 16V-340 & 17V-006 AIR BAGS-PASSENGER SIDE FRONTAL
Incident date: Dec 6, 2016
TL* TAKATA RECALL. THE CONTACT'S WIFE OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED HENDRICK LEXUS OF CHARLOTTE (704-200-9071 LOCATED AT 6025 E INDEPENDENCE BLVD, CH... Read more
Incident date: Apr 1, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN APRIL OF 2017. THE DEALER (LEXUS OF BELLEVUE, 101 116TH AVE SE, BELLEVUE,WA, 98004) STATED THAT PARTS WERE UNAVAILABLE FOR THE REPAIR UNTIL DECEMBER OF 2017. THE MANUFACTURER WAS ... Read more
Incident date: May 30, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE LEXUS OF PALM BEACH DEALER LOCATED IN W PALM BEACH, FL, BUT THE PARTS WER... Read more
Incident date: Mar 1, 2017
THE DASHBOARD ON THIS VEHICLE IS MELTING. THE SMELL IS TERRIBLE. I DO NOT DRIVE THE CAR ANYMORE BECAUSE I AM AFRAID THAT THE ORDER COMING FROM THE MELTING DASH IS TOXIC. EVEN THOUGH LEXUS HAS A RECALL ON THE 2008 MODELS FOR THIS VERY SAME REASON THEY ARE REFUSING TO REPLACE THIS. THIS IS NOT A SAFE SITUATION TO BE DRIVING UNDER. PLEASE HELP!!
Incident date: Jun 8, 2016
FRONT PASSENGER SIDE AIRBAG ON THE DAH BOARD IS CRACKED AND SLIGHTLY PROTRUDING I AM AFRAID THIS WILL EXPLODE WHILE TRAVELLING CHECKED WITH LEXUS THEY SAY IT'S NOT UNDER WARRANTY AND THERE IS NO RECALL - ANYONE HAD INFORMATION ON THIS WOULD APPRECIATE IT
Incident date: Aug 5, 2017
"TAKATA RECALL"; IT HAS BEEN 14 MONTHS SINCE ORIGINAL RECALL NOTIFICATION FROM LEXUS; MAY 2016. NO FURTHER UPDATES HAVE BEEN RECEIVED. I LIVE IN THE SW FLORIDA CLIMATE WHICH IS CLASSIFIED AS MOST DANGEROUS FOR POSSIBLE EXPLOSION. WWW.SAFERCAR.GOV STILL LISTS NO SOLUTION YET. THIS NEEDS SOME STRONG GOVERNMENT INVOLVEMENT
Incident date: Mar 1, 2017
TAKATA RECALL, WHAT IS THE AVERAGE REPAIR PERIOD, RECEIVED NOTICE IN MARCH AND HAVE NO UPDATED INFORMATION AS TO WHEN THE AIRBAGS WILL BE REPLACED. THE VEHICLE AS YOU KNOW IS HARDLY USABLE EVEN BY DRIVER ALONE. TOYOTA IS 34% APPROXIMATELY COMPLETE ON THIS, DOESN'T SOUND LIKE THEY ARE KEEPING UP WITH EVERYONE ELSE.
Incident date: May 25, 2017
TAKATA RECALL/NO LEXUS REMEDY AVAILABLE DUE TO THE FACT THAT LEXUS HAD NO PLAN IN PLACE TO HANDLE THE AIR BAG RECALL AND I DID NOT WANT TO BE BEHIND THE WHEEL OF A TICKING TIME BOMB, I FELT THAT IT WAS IN MY BEST INTEREST TO TRADE IN/SELL MY LEXUS. I ENDED UP TRADING MY LEXUS INSTEAD OF SELLING IT BECAUSE I HAD TO INFORM ANY PERSPECTIVE BUYER OF THE PENDING RECALL AND WHAT IT ENTAILED. I ENDED... Read more
Incident date: Jun 28, 2017
I HIT OTHER CAR I PRESS BREAK . BRAKE NOT WORK AIR BAG NOT COME OUT, PRECOLUATION NOT WORK.
Crash
Incident date: Jun 28, 2017
I HIT OTHER CAR I PRESS BREAK . BRAKE NOT WORK AIR BAG NOT COME OUT, PRECOLUATION NOT WORK.
Crash
Incident date: Jun 28, 2017
I HIT OTHER CAR I PRESS BREAK . BRAKE NOT WORK AIR BAG NOT COME OUT, PRECOLUATION NOT WORK.
Crash
Incident date: Mar 1, 2017
TL* THE CONTACT OWNS A 2007 LEXUS GS 350. WHILE THE VEHICLE WAS OCCUPIED WITH THE ENGINE ON AND THE GEAR SHIFTED IN PARK, THE FRONT PASSENGER CURTAIN AIR BAG AND THE REAR PASSENGER AIR BAG (LOCATED BETWEEN THE BACK REST AREA) ABRUPTLY DEPLOYED. THE CONTACT HEARD A HISSING NOISE PRIOR TO THE FAILURE. THERE WERE NO INJURIES. A LEXUS ENGINEER INSPECTED THE VEHICLE AT THE LEXUS DEALER (3150 ADAMS STRE... Read more
Incident date: Aug 2, 2010
THE INTERIOR DASH AND PANELS ARE STICKY AND CAN NOT BE CLEANED. THEY ALSO EMIT A FOUL SMELLING ODOR.
Incident date: Aug 4, 2017
TL* THE CONTACT OWNED A 2010 LEXUS ES350. THE CONTACT RECEIVED A NOTIFICATION STATING THAT THE VEHICLE HAD TAKATA AIR BAGS. THE CONTACT WAS CONCERNED THAT THE VIN WAS NOT INDICATING THAT THE VEHICLE WAS INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOTIFIED. A LOCAL MECHANIC WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VEHICLE'S MILEAGE WAS 104,000. UPDATED 09/06/17*LJ *JS
Incident date: Jan 9, 2017
TL* THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF FIFE, WASHINGTON WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WOULD NOT BECOME AVAILABLE UNTIL DECEMBER O... Read more
Incident date: Apr 9, 2012
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO A LEXUS DEALER LOCATED ON PROVIDENCE HIGHWAY IN NORWOOD, MA, BUT THE PARTS WE... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (LEXUS OF CLEAR LAKE LOCATED AT 18160 GULF FWY, FRIENDSWOOD, TX 77546; (281) 853-1400) WAS CONTA... Read more
Incident date: Feb 23, 2017
TAKATA RECALL: RECALL NOTIFICATION RECEIVED 2-23-2017 WITH STATEMENT THAT ANOTHER NOTIFICATION WILL BE RECEIVED. AS OF NOW, NO REMEDY NOTIFICATION HAS BEEN RECEIVED. I FEEL THAT THE SERIOUSNESS OF THIS RECALL SHOULD REQUIRE MORE TIMELY CORRECTION.