Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Aug 7, 2017
ON AUGUST 07, 2017 AT APPROXIMATELY 4:49 PM CDT MY DAUGHTER WAS INVOLVED IN A ACCIDENT, CAR CRASH AS REAR END COLLISION. SHE WAS DRIVING 2015 LEXUS NX 200T ON THE SERVICE ROAD ABOUT 39 MPH AND AT THE DISTANCE ABOUT 50 TO 60 FEET AS SHE WAS APPROACHING IN THE CAR IN FRONT, SHE HAD HER FOOT ON THE BREAK AND HER VEHICLE WAS NOT STOPPING AND SHE WAS PUSHING THE BREAKS REPEATEDLY AND THE BREAKS DIDN'T ... Read more
Crash
Incident date: Aug 7, 2017
ON AUGUST 07, 2017 AT APPROXIMATELY 4:49 PM CDT MY DAUGHTER WAS INVOLVED IN A ACCIDENT, CAR CRASH AS REAR END COLLISION. SHE WAS DRIVING 2015 LEXUS NX 200T ON THE SERVICE ROAD ABOUT 39 MPH AND AT THE DISTANCE ABOUT 50 TO 60 FEET AS SHE WAS APPROACHING IN THE CAR IN FRONT, SHE HAD HER FOOT ON THE BREAK AND HER VEHICLE WAS NOT STOPPING AND SHE WAS PUSHING THE BREAKS REPEATEDLY AND THE BREAKS DIDN'T ... Read more
Crash
Incident date: Aug 7, 2017
ON AUGUST 07, 2017 AT APPROXIMATELY 4:49 PM CDT MY DAUGHTER WAS INVOLVED IN A ACCIDENT, CAR CRASH AS REAR END COLLISION. SHE WAS DRIVING 2015 LEXUS NX 200T ON THE SERVICE ROAD ABOUT 39 MPH AND AT THE DISTANCE ABOUT 50 TO 60 FEET AS SHE WAS APPROACHING IN THE CAR IN FRONT, SHE HAD HER FOOT ON THE BREAK AND HER VEHICLE WAS NOT STOPPING AND SHE WAS PUSHING THE BREAKS REPEATEDLY AND THE BREAKS DIDN'T ... Read more
Crash
Incident date: Jan 9, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LEXUS OF MADISON DEALER LOCATED IN MIDDLETON, WISCONSIN WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE ... Read more
Incident date: Aug 21, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONF... Read more
Incident date: Jul 24, 2017
TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V3400000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO LEXUS OF SILVER SPRING (LOCATED AT 2505 PROSPERITY TER, SILVER SPRING MD, 20904) AND WAS INFORME... Read more
Incident date: Jul 14, 2016
CAN NOT GET INTO WEB SITE TO COMPLETE FORMS FOR RECALL REFUND.
Incident date: Feb 1, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SEWELL LEXUS OF DALLAS AT (214) 352-8100 (LOCATED AT 6421 LEMMON AVE, DALLAS, TX 75209) ... Read more
Incident date: Aug 21, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT MCGRATH LEXUS OF WESTMONT (500 E OGDEN AVE, WESTMONT, IL 60559 (855) 462-6964) WAS ... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER (KARNY MASA LEXUS IN SAN DIEGO, CA) AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME ... Read more
Incident date: Dec 6, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SERVCO TOYOTA HONOLULU AT (888) 495-3291 (LOCATED AT 2850 PUKOLOA ST #200, HONOLULU, HI ... Read more
Incident date: May 1, 2017
TL* THE CONTACT OWNS A 2007 LEXUS ES350. WHILE STATIONARY AND DRIVING VARIOUS SPEEDS, A GLARE CAME FROM THE DASHBOARD THAT OBSTRUCTED THE CONTACT'S VISION. THE REFLECTION OF THE SUN ONTO THE DASHBOARD CREATED A GLARE. THE SUNLIGHT WAS REFLECTED FROM THE DASHBOARD ONTO THE WINDSHIELD, WHICH PREVENTED THE CONTACT FROM SEEING CLEARLY. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE ISSUE. THE ... Read more
Incident date: May 23, 2016
NOTHING HAS BEEN DONE TO FIX THE ISSUE AND IT IS A SAFETY CONCERN EVERY TIME THERE IS A PASSENGER THEY RIDE IN THE BACK.
Incident date: Aug 1, 2016
TAKATA RECALL-IT IS TAKING ENTIRELY TOO LONG FOR MY CAR TO GET RECALLED AND THE AIR BAGS TO GET FIXED. MY WIFE AND I DRIVE 50 MILES A DAY CAR POOLING TO WORK DOWN A DANGEROUS HIGHWAY 270 IN ST. LOUIS. THIS IS NOT ACCEPTABLE.
Incident date: Aug 21, 2017
I HAVE CONTACTED THE LEXUS SERVICE CENTER FOR WOODLAND HILLS, CA DEALER TO SCHEDULE AN APPOINTMENT BACK IN JUNE 2017. UP TO THIS DATE, AUGUST 21,2017, THEY STILL DON'T HAVE THE PART AVAILABLE FOR MY CAR. I CALLED AGAIN TODAY AND THEY TOLD ME THEY WILL CALL ME BACK WHEN THE PART IS AVAILABLE. THIS IS UNACCEPTABLE. HOW LONG DOES IT TAKE FOR THE PARTS TO BE ORDERED? IN THE MEANTIME, I HAVE TO USE M... Read more
Incident date: May 30, 2017
I HAVE OWN TWO LEXUS'S A 2014 AND 2016 AND IT APPEARED THAT THE WINDSHIELDS ARE EXTREMELY THIN BECAUSE I HAVE HAD ROCKS CRACK THEM ON THE INTERSTATE, ON BOTH OF THE DIFFERENT CARS. I AM CERTAIN THAT OTHERS HAVE HAD THIS TROUBLES AS WELL. I WAS TRAVELING ON A MAJOR HIGHWAY.
Incident date: Aug 20, 2017
"TAKATA RECALL" - I RECEIVED INFORMATION FROM LEXUS IN EARLY 2017 STATING THAT MY VEHICLE WAS PART OF A RECALL DUE TO FAULTY TAKATA INFLATORS. THE STATEMENT SHOWED THAT MY VEHICLES AIRBAG REPLACEMENT DUE TO THE RECALL COULD BE DELAYED BECAUSE THE AIRBAGS WERE PUT INTO CATEGORIES BASED ON THE AGE OF THE VEHICLE AND STATING THE CHANCE OF DEGRADATION BY WHERE YOU LIVED. THE INFO STATED THEY WOULD ... Read more
Incident date: Aug 1, 2015
TAKATA RECALL. I AM UNABLE TO CONSCIOUSLY ALLOW ANYONE TO RIDE IN THE PASSENGER SEAT DUE TO THE FEAR OF INJURY FROM A DEPLOYED AIRBAG. I THEREFORE WILL ONLY ALLOW PASSENGERS IN THE REAR SEATS.
Incident date: Aug 17, 2017
TAKATA RECALL. STARTED CAR IN THE MORNING DROVE IT TO WORK DIDN'T SMELL ANYTHING IT WAS ABOUT 34MILES ALL HIGHWAY.PARKED THE CAR ( THE CAR WAS NOT IN MOTION AT THE TIME)WENT OUT IN 15 MIN AND THE WHOLE FRONT END WAS ON FIRE. CALLED FIRE DEPARTMENT BY THE TIME THEY GOT HERE IT WAS TO LATE.THIS WAS ON PRIVATE PROPERTY CON EDISON OF NEW YORK. THE CAR ONLY HAD 32,000 MILE AND WAS ONLY MAINTAINED BY LE... Read more
Fire
Incident date: Aug 17, 2017
TAKATA RECALL. STARTED CAR IN THE MORNING DROVE IT TO WORK DIDN'T SMELL ANYTHING IT WAS ABOUT 34MILES ALL HIGHWAY.PARKED THE CAR ( THE CAR WAS NOT IN MOTION AT THE TIME)WENT OUT IN 15 MIN AND THE WHOLE FRONT END WAS ON FIRE. CALLED FIRE DEPARTMENT BY THE TIME THEY GOT HERE IT WAS TO LATE.THIS WAS ON PRIVATE PROPERTY CON EDISON OF NEW YORK. THE CAR ONLY HAD 32,000 MILE AND WAS ONLY MAINTAINED BY LE... Read more
Fire
Incident date: Aug 17, 2017
TAKATA RECALL. STARTED CAR IN THE MORNING DROVE IT TO WORK DIDN'T SMELL ANYTHING IT WAS ABOUT 34MILES ALL HIGHWAY.PARKED THE CAR ( THE CAR WAS NOT IN MOTION AT THE TIME)WENT OUT IN 15 MIN AND THE WHOLE FRONT END WAS ON FIRE. CALLED FIRE DEPARTMENT BY THE TIME THEY GOT HERE IT WAS TO LATE.THIS WAS ON PRIVATE PROPERTY CON EDISON OF NEW YORK. THE CAR ONLY HAD 32,000 MILE AND WAS ONLY MAINTAINED BY LE... Read more
Fire
Incident date: Nov 1, 2016
"TAKATA RECALL" VISITED THE LOCAL DEALERSHIP IN METAIRIE, LA TO HAVE RECALL TAKEN CARE OF. THEY SAID THEY WOULD CONTACT ME WHEN THEY WERE READY TO FIX PROBLEM. MY WIFE AND I ARE SENIOR CITIZENS AND ARE AFRAID TO SIT AS A PASSENGER OF OUR OWN CAR. WHY IS THIS TAKING SO LONG. OVER A YEAR SINCE WE RECEIVED NOTICE. CAN WE DEMAND THE USE OF A SIMILAR LOANER CAR? PLEASE HAVE THIS COMPLAINT CHECKED... Read more
Incident date: Jan 24, 2017
VEHICLE IDLING ROUGH WHEN COMING TO A STOP. CONSUMING OIL AT HIGH RATE. CAR HAS ACTUALLY STOPPED RUNNING WHILE DRIVING. I HAVE BEEN ATTEMPTING TO HAVE THIS ISSUE RESOLVED WITH THE DEALER AND LEXUS SINCE THE VEHICLE WAS PURCHASED.
Incident date: Aug 18, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE PERFORMANCE LEXUS DEALER (LOCATED AT 4328 KINGS WATER DR, CINCINNATI, OHIO; 513-677-0177) ... Read more
Incident date: Aug 18, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE REMEDY WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE WESTSIDE LEXUS DEALER IN HOUSTON, TX WHO STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER... Read more
Incident date: May 16, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO (BUTLER LEXUS, LOCATED AT 4550 RIVERSIDE DR, MACON, GA 31210) WHO STATED THAT THE PA... Read more
Incident date: Jan 2, 2017
TL* THE CONTACT OWNS A 2016 LEXUS NX200T. WHILE DRIVING VARIOUS SPEEDS, THE PRE-COLLISION AVOIDANCE SYSTEM WOULD ERRONEOUSLY ACTIVATE, CAUSING THE VEHICLE TO ABRUPTLY STOP IN THE MIDDLE OF THE ROAD. THE CONTACT INDICATED THAT THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER (LEXUS OF HUNTSVILLE IN HUNTSVILLE, ALABAMA), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERM... Read more
Incident date: Aug 17, 2017
TAKATA RECALL... I RECEIVED THE RECALL NOTICE SEVERAL MONTHS AGO...WAS TOLD THEY DID NOT HAVE PART AT DEALERSHIP AND WOULD BE DONE LATER IN YEAR. CALLED AGAIN 8/17/17...TOLD STILL DO NOT HAVE PART.. THEY ARE UP TO YEAR 2010 FOR REPAIRS ... AND TOLD TO CALL BACK IN A FEW MONTHS. IN THE MEANTIME, THEY SAID ALL I COULD DO IS TO NOT HAVE ANYONE RIDE IN PASSENGER SEAT... VERY INCONVENIENT TO DO FOR A... Read more
Incident date: Jan 1, 2014
2006 LEXUS IS 250. CONSUMER WRITES IN REGARDS TO DETERIORATING DASHBOARD AND DOOR PANEL *LD THE CONSUMER STATED THE DASHBOARD WAS REPLACED BUT THE SIDE PANELS WERE NOT. THE PARTS WERE NOT AVAILABLE TO REPAIR THE PANELS. THE CONSUMER STATED 3 YEARS WAS AN UNREASONABLE AMOUNT OF TIME TO HAVE THE VEHICLE REPAIRED. *JS
Incident date: Aug 16, 2017
WHILE SLOWLY PULLING INTO PARKING SPACE IN THE PARKING LOT OF THE LOCAL POST OFFICE, WITH FOOT ON BRAKE PEDAL CAR QUICKLY ACCELERATED FORWARD WITH ENGINE REAVING. CAR SHOT FORWARD GOING OVER CONCRETE CAR STOPS TOWARD A CREEK AND SMASHED INTO A STAND OF TREES. DRIVER AIRBAGS DEPLOYED. COMPLETE FRONT OF VEHICLE INCLUDING HOOD AND WINDSHIELD WERE SMASHED AND DRIVEN INTO ENGINE COMPARTMENT. I BELIEVE ... Read more
Crash
Incident date: Aug 16, 2017
WHILE SLOWLY PULLING INTO PARKING SPACE IN THE PARKING LOT OF THE LOCAL POST OFFICE, WITH FOOT ON BRAKE PEDAL CAR QUICKLY ACCELERATED FORWARD WITH ENGINE REAVING. CAR SHOT FORWARD GOING OVER CONCRETE CAR STOPS TOWARD A CREEK AND SMASHED INTO A STAND OF TREES. DRIVER AIRBAGS DEPLOYED. COMPLETE FRONT OF VEHICLE INCLUDING HOOD AND WINDSHIELD WERE SMASHED AND DRIVEN INTO ENGINE COMPARTMENT. I BELIEVE ... Read more
Crash
Incident date: Aug 16, 2017
WHILE SLOWLY PULLING INTO PARKING SPACE IN THE PARKING LOT OF THE LOCAL POST OFFICE, WITH FOOT ON BRAKE PEDAL CAR QUICKLY ACCELERATED FORWARD WITH ENGINE REAVING. CAR SHOT FORWARD GOING OVER CONCRETE CAR STOPS TOWARD A CREEK AND SMASHED INTO A STAND OF TREES. DRIVER AIRBAGS DEPLOYED. COMPLETE FRONT OF VEHICLE INCLUDING HOOD AND WINDSHIELD WERE SMASHED AND DRIVEN INTO ENGINE COMPARTMENT. I BELIEVE ... Read more
Crash
Incident date: Jan 9, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A F... Read more
Incident date: Jan 1, 2015
CRACKED AND/OR STICKY/MELTING DASHBOARDS (INSTRUMENT PANELS) AND DOOR PANELS AS A RESULT OF HEAT OR HUMIDITY
Incident date: Jul 6, 2017
ON JULY 6TH 2017 AT ABOUT 4:15 PM I WAS HEADING TO WORK. AFTER ABOUT 500 FEET. BEFORE ENTERING A THREE WAY INTERSECTION, I RELEASED THE GAS PEDAL TO STOP ACCELERATING AND CRUISE TO PREPARE TO BRAKE IN ORDER TO MAKE THE LEFT TURN. BUT SUDDENLY THE GAS PEDAL ACCELERATED BY ITSELF AND CAUSED MY CAR TO KEEP ACCELERATING STRAIGHT TOWARDS THE SIDE WALK INTERSECTING WITH MY DIRECTION. I TURNED MY W... Read more
Incident date: Aug 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEITHER THE DEALER NOR THE MANUFACTURER WERE CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILUR... Read more
Incident date: May 16, 2016
TAKATA RECALL - RECALL WAS ISSUED IN MAY 2016, OVER 1 YEAR AGO AND DEALER HAS NOT BEEN ABLE TO FULFILL THE RECALL; REASON STATED: LACK OF REPAIR PARTS. ESTIMATED REPAIR IS SEPTEMBER 2017 BUT NOT GUARANTEED. SHOULD NOT TAKE OVER A YEAR TO COMPLETE A RECALL THAT HAS SUCH GREAT SAFETY RISKS.
Incident date: Jul 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER; 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO LEXUS OF PALM BEACH (5700 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33417) AND WAS INFO... Read more
Incident date: Jun 9, 2016
TAKATA RECALL, I WAS INFORMED OF THIS RECALL A YEAR AGO AND THERE IS NO RESOLUTION.
Incident date: Aug 9, 2017
REAR BRAKES WERE STICKING AND SQUEAKING. DEALER INSPECTED AND FOUND REAR CALIPER SLIDES SEIZED CAUSING REAR BRAKE PADS TO GET WORN TO 0 MM. CAR ONLY HAS 12K MILES. WHEN ASKED WHY, WAS TOLD, BECAUSE YOU DON'T DRIVE ENOUGH MILES PER YEAR.
Incident date: May 12, 2014
MY 2006 LEXUS I250 DASH BROAD IS CRACKING AND STICKY AND SO WHEN I'M DRIVING IN THE SUN, IT CREATES A GLARE ON YOUR DASHBOARD. NEVER RECEIVE A RECALL. I DID GO TO A LOCAL LEXUS IN 2014 AND TOLD THEM THAT THIS CAR WASN'T LIKE THIS WENT I PURCHASED IT. WORKED IN AL (BALDWIN COUNTY) AND I NOTICE THAT MY LEXUS INTERIOR STARTED TO CRACK AND MELT DUE TO MY CAR BEING PARKED OUT IN THE SUN DURING MY WORK... Read more
Incident date: Mar 19, 2013
TL* THE CONTACT OWNS A 2010 LEXUS LS460. WHILE DRIVING 65 MPH, THE STEERING WHEEL BEGAN TO SHAKE AND VIBRATE WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL. LEXUS OF WESTMINSTER IN WESTMINSTER, CALIFORNIA DIAGNOSED THAT THE BRAKES WERE WORN. THE BRAKES WERE REPLACED, BUT THE FAILURE RECURRED. AUTO CLINIC OF IRVINE, CALIFORNIA, A NON-LEXUS DEALER, PERFORMED A DIAGNOSTIC TEST AND DETERMINED THAT THE VEH... Read more
Incident date: Mar 4, 2017
"TAKATA RECALLS" AIR BAGS NEVER DEPLOYED!
Crash
Incident date: Mar 4, 2017
"TAKATA RECALLS" AIR BAGS NEVER DEPLOYED!
Crash
Incident date: Dec 8, 2016
THE CAR WAS SHAKING AND WOULD NOT EXCELERATE OVER 40MPH. IT WAS BROUGHT IN TO LEXUS OF POHANKA IN DECEMBER OF 2016. THEY PERFORMED A TOP ENGINE CLEAN. THE CAR STARTED HAVING THE SAME ISSUES IN THE BEGINNING OF 2017. I CALLED LEXUS CUSTOMER SERVICE AND OPENED A CASE AS I WAS TOLD THERE WAS A RECALL ON A MANUFACTURING DEFECT OF THE PISTONS. I HAD PAID $1500.00 FOR THE WORK PERFORMED. I WAS TOLD... Read more
Incident date: Feb 1, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED WILDE LEXUS SARASOTA (941-924-3040 LOCATED AT 4821 SARASOTA CLARK RD, FL 34233) WHERE IT... Read more
Incident date: Mar 6, 2017
TAKATA RECALL- RECEIVED A RECALL IN MARCH 2017 - STILL WAITING FOR A FIX (8/14/2017). UNABLE TO DRIVE FOR FEAR OF INJURIES.
Incident date: Jul 10, 2017
TAKATA RECALL IT HAS BEEN OVER 2 YEARS SINCE THE RECALL FOR THE AIRBAG ON PASSENGER SIDE AND STILL NO REMEDY THE DEALER HAS NO PARTS!!!! FOR THE LAST 2 YEARS???? I ONLY GET NOTICES (X3) THAT IT IS DANGEROUS TO HAVE A PASSENGER IN FRONT SEAT.!!!!! HELP!!!!