Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,319 complaints for LEXUS
Incident date: Oct 8, 2017
STRONG GAS ORDER IN CABIN WHEN STARTING CAR AFTER WARM. NO VISIBLE GAS LEAKS, BUT CAN SMELL UNDER HOOD. THERE HAS BEEN RECALLS FOR THIS. REPORT RECEIPT DATE: 2014-10-15 NHTSA CAMPAIGN: 14V647000 MANUFACTURE: TOYOTA MOTOR ENGINEERING & MANUFACTURING THEY SAY THERE ARE NO RECALLS ON MY VEHICLE, LEXUS SAYS THEY COULD NOT SMELL THE GAS FUMES!
Incident date: Feb 2, 2015
DRIVER SIDE SEAT BELT DOES NOT RETRACT
Incident date: Jun 12, 2017
TL* THE CONTACT OWNED A 2015 LEXUS CT. WHILE STOPPED IN TRAFFIC, THE CONTACT'S VEHICLE WAS REAR ENDED BY A 2005 SUBARU CROSSFIRE. THE CONTACT THEN CRASHED INTO A 2011 HONDA CR-V, HYDROPLANED, AND CRASHED INTO THE SUBARU CROSSFIRE. THE VEHICLE WAS TOWED AND DEEMED A TOTAL LOSS. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED FIVE BULGING DAMAGED NERVES AND MEDICAL ATTENTION WAS PROVIDED. THE DRI... Read more
Crash
2 injured
Incident date: May 19, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF JACKSONVILLE (10259 ATLANTIC BLVD, JACKSONVILLE FL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WER... Read more
Incident date: Nov 15, 2016
THE CAR HAS VARIOUS ISSUES, ALL OF MY LIGHTS ARE ON THE CAR AND HAVE BEEN SINCE IVE PURCHED THE CAR. ITS SHUT OFF AS IVE BEEN DRIVING SEVERAL TIMES, IT WONT REACH ITS SPEED LIMIT FROM ACCELERATOR, IT KNOCK AND MAKES SOUNDS AND HAD AN ODOR COMING THROUGH VENTS. THE COMPANY ISN'T CONSISTENT WITH REPAIR AND PAYMENT PROMISES AND IS TRYING TO REPO FOR RESALE.
Incident date: Nov 15, 2016
THE CAR HAS VARIOUS ISSUES, ALL OF MY LIGHTS ARE ON THE CAR AND HAVE BEEN SINCE IVE PURCHED THE CAR. ITS SHUT OFF AS IVE BEEN DRIVING SEVERAL TIMES, IT WONT REACH ITS SPEED LIMIT FROM ACCELERATOR, IT KNOCK AND MAKES SOUNDS AND HAD AN ODOR COMING THROUGH VENTS. THE COMPANY ISN'T CONSISTENT WITH REPAIR AND PAYMENT PROMISES AND IS TRYING TO REPO FOR RESALE.
Incident date: Nov 15, 2016
THE CAR HAS VARIOUS ISSUES, ALL OF MY LIGHTS ARE ON THE CAR AND HAVE BEEN SINCE IVE PURCHED THE CAR. ITS SHUT OFF AS IVE BEEN DRIVING SEVERAL TIMES, IT WONT REACH ITS SPEED LIMIT FROM ACCELERATOR, IT KNOCK AND MAKES SOUNDS AND HAD AN ODOR COMING THROUGH VENTS. THE COMPANY ISN'T CONSISTENT WITH REPAIR AND PAYMENT PROMISES AND IS TRYING TO REPO FOR RESALE.
Incident date: Nov 15, 2016
THE KEY BROKE INTO THE IGNITION, DEALER REFUSED TO ASSIST WITH REPAIR OT NEW KEY EVEN THOUGH I HADN'T HAD IT VERY LONG. THE STERING WHEEL LOCKS., THE TIRES SHAKE, CORDS ALL FALLING FROM UNDER THE CAR, THE ELECTRICAL GOES IN AND OUT INCLUDING WINDOWS AND HEAT. MY SEAT BELTS LOCK ON ME . THIS CAR IS A MESS AND I HAVE TWO CHILDREN 11,5 AND A SENIOR FATHER THAT HAS ALZEIMERS THAT HAVE TO BE TRANSPORTE... Read more
Incident date: Nov 15, 2016
THE KEY BROKE INTO THE IGNITION, DEALER REFUSED TO ASSIST WITH REPAIR OT NEW KEY EVEN THOUGH I HADN'T HAD IT VERY LONG. THE STERING WHEEL LOCKS., THE TIRES SHAKE, CORDS ALL FALLING FROM UNDER THE CAR, THE ELECTRICAL GOES IN AND OUT INCLUDING WINDOWS AND HEAT. MY SEAT BELTS LOCK ON ME . THIS CAR IS A MESS AND I HAVE TWO CHILDREN 11,5 AND A SENIOR FATHER THAT HAS ALZEIMERS THAT HAVE TO BE TRANSPORTE... Read more
Incident date: Nov 15, 2016
THE KEY BROKE INTO THE IGNITION, DEALER REFUSED TO ASSIST WITH REPAIR OT NEW KEY EVEN THOUGH I HADN'T HAD IT VERY LONG. THE STERING WHEEL LOCKS., THE TIRES SHAKE, CORDS ALL FALLING FROM UNDER THE CAR, THE ELECTRICAL GOES IN AND OUT INCLUDING WINDOWS AND HEAT. MY SEAT BELTS LOCK ON ME . THIS CAR IS A MESS AND I HAVE TWO CHILDREN 11,5 AND A SENIOR FATHER THAT HAS ALZEIMERS THAT HAVE TO BE TRANSPORTE... Read more
Incident date: Oct 6, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (STERLING MCCALL LEXUS, 10025 SOUTHWEST FWY, HOUSTON, TX 77074 (713) 995-2600) STATED THAT PARTS WERE NO... Read more
Incident date: May 4, 2017
TAKATA RECALL - THIS RECALL WAS ISSUED ON MAY 4, 2017. REPAIR WAS SCHEDULED IN SEPTEMBER 2017. IN THE MEANTIME, IT WAS RECOMMENDED THAT NO ONE SIT IN THE FRONT PASSENGER SEAT. AFTER WAITING SIX MONTHS !!!. THE REPAIR DATE WAS MISSED AND NO NEW DATE HAS BEEN PROMISED FOR REPAIR. STILL WAITING AND CANNOT USE THE FRONT PASSENGER SEAT !!
Incident date: Oct 5, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (LEXUS OF PALM BEACH, 5700 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33417 (561) 291-6004) WAS CONTAC... Read more
Incident date: May 15, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS IS 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE TO MCGRATH LEXUS OF CHICAGO 1250 W DIVISION ST, CHICAGO, IL 60642 WHO STATED THAT THE TIME... Read more
Incident date: May 23, 2015
TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (LEXUS OF MEMPHIS, 2600 RIDGEWAY RD, MEMPHIS, TN 38119) AND WAS INFORMED THAT THE PARTS ... Read more
Incident date: Sep 29, 2017
ON FRIDAY SEPTEMBER 29 2017 MY WIFE WAS DRIVING HER 2007 RX 350 AND SHE NOTICED A LINE OF OIL LEADING TO HER VEHICLE AS IT WAS BACKED INTO A PARKING SPACE. AFTER CHECKING THE OIL SHE NOTICED THE VEHICLE HAD LOST 4 QUARTS OF OIL. UPON INVESTIGATING FURTHER IT WAS OBSERVED THAT THE ENGINE LOST THAT AMOUNT OF OIL IN JUST A FEW MILES. WHEN WE DELIVERED THE VEHICLE TO OUR REPAIR SHOP ON OCTOBER 4TH WE ... Read more
Incident date: Oct 3, 2017
TOYOTA/LEXUS REFUSING TO FIX THIS RECALL ON MY LEXUS VEHICLE.
Incident date: Oct 3, 2017
(HESITATION ON ACCELERATION) THIS MORNING GOING TO WORK L NOTICE THAT THE CAR WASN'T ACTING RIGHT. I WAS AT THE YIELD LEFT TURNING LANE WAS TURNING RIGHT BEFORE OTHER INCOMING CAR COME. AS I WAS TURNING THE ACCELERATION DIDNT GO NO WHERE AS IT FEEL LIKE THE CAR WAS GOING UP A VERY HIGH HILL. I WAS SO SCARE THAT ANOTHER CAR COMING STRIGHT AND HIT ME AND SOME HOW THE ACCELERATION JUST PICK UP AND ... Read more
Incident date: Oct 3, 2017
(HESITATION ON ACCELERATION) THIS MORNING GOING TO WORK L NOTICE THAT THE CAR WASN'T ACTING RIGHT. I WAS AT THE YIELD LEFT TURNING LANE WAS TURNING RIGHT BEFORE OTHER INCOMING CAR COME. AS I WAS TURNING THE ACCELERATION DIDNT GO NO WHERE AS IT FEEL LIKE THE CAR WAS GOING UP A VERY HIGH HILL. I WAS SO SCARE THAT ANOTHER CAR COMING STRIGHT AND HIT ME AND SOME HOW THE ACCELERATION JUST PICK UP AND ... Read more
Incident date: Oct 3, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (LEXUS OF TAMPA BAY, 5852 N DALE MABRY HWY, TAMPA, FL 33614 (813) 365-7152) WAS CONTACTED AND CO... Read more
Incident date: Oct 2, 2015
TL* THE CONTACT OWNS A 2014 LEXUS IS 350. WHILE MAKING LEFT OR RIGHT TURNS, THE POWER STEERING SEIZED FOR A SECOND WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT OVER THE PAST TWO YEARS. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000. THE VIN WAS UNAVAILABLE.
Incident date: Oct 2, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED STERLING MCCALL LEXUS (10025 SOUTHWEST FWY, HOUSTON, TX 77074; 713-995-2600) AND WAS... Read more
Incident date: Oct 1, 2017
THE OIL PRESSURE HOSE BUSTED. I TOOK MY CAR TO LEXUS AND THEY TOLD ME IT WAS A COMMON PROBLEM WITH THE CAR AND THEY HAVE REPLACED THE RUBBER HOSE WITH A METAL ONE. I PURCHASED THE METAL HOSE AND HAD IT REPLACED. OIL HAD ALREADY LEAKED OUT TO THE POINT THAT CAUSE MY ENGINE TO LOCK UP
Incident date: Jun 1, 2015
AUTOMATIC REAR DOOR DOES NOT OPEN IN HOTTER WEATHER. VEHICLE IS CONSISTENTLY GARAGED. LATCH ON REAR DOOR MELTS AND BLACK GOOEY TAR RUBS OFF ON FINGERS AND HANDS WHEN OPENING DOOR. DEALER SAID TO REPLACE THIS MELTED TAR LIKE DOOR LATCH IS $650. AUTOMATIC DOOR DOES NOT OPEN IN HEAT. LEXUS SAYS THERE IS NO FIX FOR THIS.
Incident date: May 23, 2016
"TAKATA RECALL" THE FIRST CONTACT WAS A LETTER NHTSA - TAKATA AIRBAG INFLATION EXPANSION SUMMARY OF PHASE (ZONE A - GOP (INTRIM G1P). THE SECOND CONTACT WAS A LETTER DATED MAY 23, 2016 STATING SAFETY RECALL GLG & GLH (INTRIM G2G & G2H) THE THIRD CONTACT WAS A LETTER WITH MY VIN: [XXX] AND NHTSA RECALL NO. 16V -340 . I WENT TO MY LEXUS DEALERSHIP SEPTEMBER 14, 2017 AND ASKED WHEN MY DEFECTIVE ... Read more
Incident date: Sep 27, 2017
TAKATA RECALL ORIGINAL RECALL DATE SEPT 2017, PER LEXUS DEALER NOT AVAILABLE POSSIBLE DECEMBER 2017. NHTSA INDICATES "TIMELY MANNER", THIS HAS BEEN IN EFFECT SINCE EARLY[JAN-FEB 2017]...WHAT DOES NHTSA DEFINE AS A TIMELY MANNER [MY OPINION A YEAR IS NOT A TIMELY MANNER ESPECIALLY WHEN DEALER STATES IN A LETTER...UNTIL THE REMEDY BECOMES AVAILABLE, WE RECOMMEND THAT YOU DO NOT OPERATE THE VEHICLE ... Read more
Incident date: Sep 1, 2017
2012 LEXUS ES 350. CONSUMER WRITES IN REGARDS TO PASSENGER SEAT AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE RECALL REPAIR EXCEEDED A REASONABLE AMOUNT OF TIME TO BE COMPLETED. UPDATED 09/27/2017*JS
Incident date: Aug 1, 2017
TAKATA RECALL . THE DEALER HAS THIS VEHICLE ON A WAIT LIST BECAUSE IT HAS NO REPLACEMENT PARTS FOR THE RECALL. UNKNOWN WHEN THE RECALL PART(S) WILL BE AVAILABLE TO COMPLETE THE REPAIR/REPLACEMENT.
Incident date: May 23, 2016
LEXUS IS 250. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE RECALL REPAIR EXCEEDED A REASONABLE AMOUNT OF TIME TO BE COMPLETED. UPDATED 09/27/2017 *JS
Incident date: May 9, 2017
TL* THE CONTACT OWNS A 2017 (NA) LEXUS ES300. WHILE STOPPED AT A TRAFFIC LIGHT WITH THE BRAKE PEDAL DEPRESSED, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (HENNESSY LEXUS, 3383 SATELLITE BLVD, DULUTH, GA 30096) WHERE THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 889. THE VIN WAS N... Read more
Incident date: Mar 1, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED LEXUS OF NORTHBOROUGH (14 BELMONT ST, NORTHBOROUGH, MA 01532, PHONE NUMBER: (508) 8... Read more
Incident date: Sep 1, 2017
TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE DASHBOARD BEGAN TO MELT AND CAUSED A GLARE THAT DISTRACTED THE CONTACT WHILE DRIVING. THE CONTACT CALLED THE MUNGENAST LEXUS DEALER (13700 MANCHESTER RD, MANCHESTER, MO 63011; 314-822-7681) WHERE IT WAS DIAGNOSED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE... Read more
Incident date: Feb 15, 2017
TAKATA RECALL. I AM STILL WAITING FOR THE PARTS TO COME IN FOR OVER 7 MONTHS OR BETTER NOW. IT IS A HUGE INCONVENIENCE AS NO ONE HAS BEEN ABLE TO RIDE IN THE PASSENGER SEAT OF MY CAR. DEALERSHIP KEEPS SAYING THE PARTS ARE NOT IN YET AND THEY WILL CALL WHEN AVAILABLE. STILL NOTHING AS OF SEPTEMBER 2017.
Incident date: Sep 22, 2017
I WAS GOING TO GO TO WORK, AN WHEN I STARTED TO PUSH ON THE THOTTHLE/ GAS PEDAL . NOTHING ENGAGED AN THEN ALL OF SUDDEN IT WORKED LIKE IT WAS BACK TO RUNNING NORMAL FOR LIKE 10 SECONDS THEN LOST ALMOST ALL THE POWER AN YOU CAN PUSH THE PADEL TO THE FLOOR ALMOST BEFOR IT WILL EVEN ENGAGE. IT'S MY EVERYDAY DRIVING CAR IT NOT SAFE TO BE DRIVING, WHEN IT'S MALFUNCTIONING IN THE ECU, VSC , CRUISE CONT... Read more
Incident date: Sep 22, 2017
I WAS GOING TO GO TO WORK, AN WHEN I STARTED TO PUSH ON THE THOTTHLE/ GAS PEDAL . NOTHING ENGAGED AN THEN ALL OF SUDDEN IT WORKED LIKE IT WAS BACK TO RUNNING NORMAL FOR LIKE 10 SECONDS THEN LOST ALMOST ALL THE POWER AN YOU CAN PUSH THE PADEL TO THE FLOOR ALMOST BEFOR IT WILL EVEN ENGAGE. IT'S MY EVERYDAY DRIVING CAR IT NOT SAFE TO BE DRIVING, WHEN IT'S MALFUNCTIONING IN THE ECU, VSC , CRUISE CONT... Read more
Incident date: Sep 22, 2017
I WAS GOING TO GO TO WORK, AN WHEN I STARTED TO PUSH ON THE THOTTHLE/ GAS PEDAL . NOTHING ENGAGED AN THEN ALL OF SUDDEN IT WORKED LIKE IT WAS BACK TO RUNNING NORMAL FOR LIKE 10 SECONDS THEN LOST ALMOST ALL THE POWER AN YOU CAN PUSH THE PADEL TO THE FLOOR ALMOST BEFOR IT WILL EVEN ENGAGE. IT'S MY EVERYDAY DRIVING CAR IT NOT SAFE TO BE DRIVING, WHEN IT'S MALFUNCTIONING IN THE ECU, VSC , CRUISE CONT... Read more
Incident date: Jan 9, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (LEXUS OF SMITHTOWN, 700 MIDDLE COUNTRY ROAD, ST. JAMES, NY, 631-360-3200) AND CONFIRMED THAT... Read more
Incident date: Jul 8, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JULY OF 2016. THE DEALER (LEXUS OF ROUTE 10, 130 NJ-10, WHIPPANY, NJ, 07981) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR, BUT SHOULD BE AVAILABLE THE NEXT MONTH. THE CON... Read more
Incident date: Mar 1, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MARCH OF 2017. THE DEALER (SMITHTOWN ACURA, 780 MIDDLE COUNTRY RD, ST JAMES NY, 11780) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED AN... Read more
Incident date: Jul 2, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LEXUS OF LOUISVILLE DEALER (2400 BLANKENBAKER PKWY, LOUISVILLE, KY) WAS CONTACTED AND CONFIRMED THAT TH... Read more
Incident date: Jan 9, 2017
TAKATA RECALL RECEIVED A RECALL NOTICE BY LEXUS IN JANUARY, 2017 ADVISING ME THAT THAT I SHOULD NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT UNTIL THERE IS A REMEDY. TO DATE, THERE IS NO REMEDY EVEN THOUGH THE ANTICIPATED REMEDY DATE WAS THIS MONTH, SEPTEMBER, 2017. I HAVE NOT BEEN ABLE TO ALLOW A FRONT SEAT PASSENGER IN MY CAR SINCE JANUARY, 2017 AND THIS HAS CAUSED A ... Read more
Incident date: Jul 1, 2016
2010 ES350 LEXUS. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE AIR BAG SAFETY RECALL. *LD THE CONSUMER STATED THE RECALL REPAIR EXCEEDED A REASONABLE AMOUNT OF TIME. THE RECALL REPAIR WAS COMPLETED. UPDATED 09/21/2017 *JS
Incident date: Aug 12, 2017
TL* THE CONTACT OWNS A 2017 LEXUS IS200T. THE CONTACT STATED THAT THE HEADLAMPS FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO LEXUS OF SERRAMONTE (700 SERRAMONTE BLVD IN COLMA, CA), BUT THE FAILRE COULD NOT BE REPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND RECOMMENDED THE CONTACT FILE FOR THE STATE LEMON LAW. THE FAILURE MILEAGE WAS APPROXIMATELY 320.
Incident date: Sep 21, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURE EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALERS (REINHARDT LEXUS, 911 EASTERN BLVD, MONTGOMERY, AL 36117 (334) 270-0605 AND TUSCALOOSA TOYOTA, 3325 SKYLA... Read more
Incident date: Jan 9, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED FLOW LEXUS OF GREENSBORO (825 NORWALK ST, GREENSBORO, NC 27407 (336) 217-5400) WHERE IT WAS CONFI... Read more
Incident date: Feb 2, 2016
TL* THE CONTACT OWNS A 2005 LEXUS LX470. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V065000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. P... Read more
Incident date: Aug 25, 2017
BRAKES TOTALLY FAILED WHILE DESCENDING A STEEP INCLINE ON A CITY/ STATE HIGHWAY CAUSING LOSS OF CONTROL AND IMPACT WITH A TREE. AIR BAGS FAILED TO DEPLOY.
Crash
2 injured