Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Apr 3, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS IS 250C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPER... Read more
Incident date: Aug 21, 2017
DRIVING BETWEEN 45-55 MPH ON US-52, THERE WAS A SUDDEN LOUD NOISE AND INSTANT CHANGE IN WIND NOISE. LOOKING IN THE REAR VIEW MIRROR, DARK DEBRIS WAS SEEN FALLING TO THE GROUND. AFTER PULLING OVER AND OPENING THE INTERNAL SUNROOF COVER, A SIZABLE HOLE WAS MISSING FROM THE GLASS, WITH THE GLASS PUSHING OUT TOWARD THE SKY. THERE WERE NO VEHICHLES IN FRONT OR BEHIND ME, NOR ANY VEHICLES PASSING AT ... Read more
Incident date: Jun 9, 2016
TL* THE CONTACT OWNS A 2011 LEXUS IS 350C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF PLEASANTON (4345 ROSEWOOD DRIVE, PLEASANTON, CA 94588) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WER... Read more
Incident date: Aug 27, 2017
THE OIL COOLER MANIFOLD WHICH HAS RUBBER HOSES LEAKED COMPLETELY OUT. THE NEW PARTS HAVE A SOLID METAL HOSE, NOT RUBBER! I BELIEVE LEXUS OBVIOUSLY KNEW THE RUBBER HOSES WERE A CHEAPER METHOD OF COOLING, THOUGH THEY ARE "HIGH PRESSURE" AND SHOULD HAVE BEEN METAL AT THE TIME OF MANUFACTURING THE VEHICLE! I HAVE SEEN BLOG AFTER BLOG OF PEOPLE WITH THE SAME ISSUE. OIL ALL OVER MY DRIVEWAY AND AGAI... Read more
Incident date: Mar 27, 2017
BOTH HEADLAMPS WENT OUT WITH 1 WEEK OF EACH OTHER. REPLACED WITH SYLVANIA H11 XENON BULBS AS RECOMMENDED BY AUTOZONE WEBSITE AS COMPATIBLE. INSTALLED BOTH LIGHTS, VERIFIED THEY WORKED, DROVE APPROXIMATELY .5 MILES TO STOP FOR LUNCH. TURNED OFF CAR AND ENTERED RESTAURANT. APPROXIMATELY 5 MINUTES LATER, SOMEONE YELLED A CARS ON FIRE. FRONT OF MY CAR WAS ENGULFED IN FLAMES. FIRE DEPARTMENT SAWED H... Read more
Fire
Incident date: Mar 27, 2017
BOTH HEADLAMPS WENT OUT WITH 1 WEEK OF EACH OTHER. REPLACED WITH SYLVANIA H11 XENON BULBS AS RECOMMENDED BY AUTOZONE WEBSITE AS COMPATIBLE. INSTALLED BOTH LIGHTS, VERIFIED THEY WORKED, DROVE APPROXIMATELY .5 MILES TO STOP FOR LUNCH. TURNED OFF CAR AND ENTERED RESTAURANT. APPROXIMATELY 5 MINUTES LATER, SOMEONE YELLED A CARS ON FIRE. FRONT OF MY CAR WAS ENGULFED IN FLAMES. FIRE DEPARTMENT SAWED H... Read more
Fire
Incident date: Mar 12, 2017
THE BRAKE PEDAL FEEL HAS CHANGED OVER TIME. I HAVE TO PRACTICALLY SHOVE THE BRAKE PEDAL TO THE FLOOR IN ORDER FOR THE BRAKES TO START TO WORK. SO WHEN I AM DRIVING ON THE HIGHWAY IT TAKES A LONG TIME FOR THE CAR TO START TO SLOW DOWN. THE CAR WILL NOT BRAKE IF I ONLY SLIGHT PUSH THE PEDAL, IT HAS TO BE PUSHED FAR DOWN. THE BRAKES ARE NEW AS THEY WERE JUST DONE BY THE DEALERSHIP WHEN I PURCHASED TH... Read more
Incident date: Aug 24, 2017
BRAKE ACTUATOR OVERWORKING,BRAKES CHIRP WHEN PEDAL COMPRESSES,ALL DASH WARNING LIGHT ON. "CHECK VSC SYSTEM" - ABS,BRAKE,TRACTION CONTROL,RED CAUTION LIGHT. REGENERATIVE BRAKING NOT WORKING.
Incident date: Aug 24, 2017
BRAKE ACTUATOR OVERWORKING,BRAKES CHIRP WHEN PEDAL COMPRESSES,ALL DASH WARNING LIGHT ON. "CHECK VSC SYSTEM" - ABS,BRAKE,TRACTION CONTROL,RED CAUTION LIGHT. REGENERATIVE BRAKING NOT WORKING.
Incident date: Aug 24, 2017
BRAKE ACTUATOR OVERWORKING,BRAKES CHIRP WHEN PEDAL COMPRESSES,ALL DASH WARNING LIGHT ON. "CHECK VSC SYSTEM" - ABS,BRAKE,TRACTION CONTROL,RED CAUTION LIGHT. REGENERATIVE BRAKING NOT WORKING.
Incident date: Jan 9, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MEADE LEXUS (28300 NW HWY, SOUTHFEILD, MI) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FO... Read more
Incident date: Jan 20, 2017
TAKATA RECALL - THE RECALL NOTICE STATES NOT TO HAVE ANYONE SIT IN THE FRONT PASSENGER SEAT UNTIL THE RECALL REPAIR HAS BEEN COMPLETED. I RECEIVED THIS NOTICE IN JANUARY OF 2017 AND THE REPAIR IS ESTIMATED TO BE COMPLETED IN DECEMBER OF 2017. THIS IS A HARDSHIP FOR OUR FAMILY NOT TO BE ABLE TO HAVE A PASSENGER IN THE FRONT SEAT OF THE CAR.
Incident date: Aug 25, 2017
MAIN WIPER ARM THE EXTENDS TO COVER MORE GLASS AREA (IN OTHER WORDS, THE RIGHT WIPER) BENT, CAUSING THE WIPER TO HIT THE HOOD. OUR LEXUS ISN'T TAKEN THROUGH A CAR WASH, AND THE DEALERSHIP WANTED TO BLAME IT ON SNOW, BUT LAST WINTER WE DIDN'T HAVE SNOW. THIS HAPPENED IN THE MIDDLE OF SUMMER. IT HAS CAUSED PAINT TO RUB OFF ON THE HOOD AND MAKES A BANG EVERY TIME IT HITS THE HOOD.
Incident date: May 23, 2016
TL* THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR, WHICH LED THE CONTACT TO SELL THE VEHICLE. THE CONTACT CALLED A LOCAL DEALER (LEXUS OF PEORIA, LOCATED AT 7301 N ALLEN RD ... Read more
Incident date: May 4, 2016
TAKATA RECALL - WAS NOTIFIED OVER A YEAR AGO, WITH UNDERSTANDING FOR HIGH CONCERN IN GEOGRAPHY CONTAINING HIGH HUMIDITY AND HEAT. I LIVE IN SC AND HAVE NOT BEEN CONTACTED YET TO FIX THIS PROBLEM.
Incident date: Jun 16, 2016
TAKATA RECALL - NOTICE OF RECALL RECEIVED JUNE 16, 2016 BUT I HAVE NOT RECEIVED NOTIFICATION THAT A REMEDY HAS BECOME AVAILABLE TO REPLACE MY FRONT PASSENGER AIRBAG.
Incident date: Aug 15, 2017
TL* THE CONTACT OWNS A 2005 LEXUS ES330. THE CONTACT NOTICED THAT THE FRONT PASSENGER AIR BAG COVER WAS BULGING AND HAD SEPARATED ALONG THE SEAM NEAREST THE WINDSHIELD ON THE DASHBOARD. THE PASSENGER AIR BAG AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO BUTLER LEXUS OF SOUTH ATLANTA (LOCATED AT 4025 JONESBORO RD, UNION CITY, GA 30291, (678) 783-2703) WHERE IT WAS DIAGNO... Read more
Incident date: Jan 9, 2017
TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAIL... Read more
Incident date: Aug 24, 2017
LOUD ENGINE NOISE WHEN AT IDLE. DEALERSHIPS TOLD ME INJECTORS ARE LOUD ON ALL IS350 FSPORTS. NOISE IS RIDICULOUS AND CANNOT BE NORMAL. ITS HAD THE SAME NOISE SINCE WE PURCHASED WITH 20000MILES AND IT NOW HAS 57000 AND NOISE IS LOUDER.
Incident date: Aug 24, 2017
LOUD ENGINE NOISE WHEN AT IDLE. DEALERSHIPS TOLD ME INJECTORS ARE LOUD ON ALL IS350 FSPORTS. NOISE IS RIDICULOUS AND CANNOT BE NORMAL. ITS HAD THE SAME NOISE SINCE WE PURCHASED WITH 20000MILES AND IT NOW HAS 57000 AND NOISE IS LOUDER.
Incident date: Aug 24, 2017
LOUD ENGINE NOISE WHEN AT IDLE. DEALERSHIPS TOLD ME INJECTORS ARE LOUD ON ALL IS350 FSPORTS. NOISE IS RIDICULOUS AND CANNOT BE NORMAL. ITS HAD THE SAME NOISE SINCE WE PURCHASED WITH 20000MILES AND IT NOW HAS 57000 AND NOISE IS LOUDER.
Incident date: Aug 24, 2017
SUN ROOF NOT OPENING SOMETIMES. SUNROOF WANT OPEN WITH JUST A TOUCH OF BUTTON. WE HAVE TO HOLD BUTTON DOWN TO OPEN AND CLOSE.
Incident date: Aug 1, 2017
THE PASSAGE WINDOW GLASS POP OUT AND FELT INSIDE. I TOOK IT TO THE DEAL AND THEY ARE CHARGING 850 TO FIX IT. VERY EXPENSIVE CAR A WINDOW FALLING OFF
Incident date: Jul 11, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE REMEDY WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AN UNKNOWN DEALER AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWA... Read more
Incident date: Feb 17, 2017
TAKATA RECALL: FOLOWING INITIAL NOTICE OF RECALL FOR AIR BAG INFLATORS PROBLEM NO ACTION HAS TAKEN PLACE AND REPAIRS HAVE NOT BEEN SCHEDULED OR CONDUCTED.
Incident date: Jul 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF CLEAR LAKE (LOCATED AT 18160 GULF FWY, FRIENDSWOOD, TX 77546, (281) 853-1400) WAS CONT... Read more
Incident date: Jan 9, 2017
TL* THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. ADDITIONALLY, THE CONTACT RECEIVED A C... Read more
Incident date: May 5, 2017
TAKATA RECALL. IT HAS BEEN 4 MONTHS SINCE THE FIRST NOTIFICATION AND I STILL HAVE NO DATE FOR THE REPAIRS AND LEXUS CANNOT EVEN SUGGEST ONE. THE BAGS HAVE NEVER DEPLOYED.
Incident date: Jan 9, 2017
"TAKATA RECALL" - THE RECALL HAS BEEN IN PLACE SINCE JANUARY 2017 AND THERE IS NO REMEDY TO DATE OTHER THAN I AM NOT SUPPOSED TO HAVE A PASSENGER IN MY VEHICLE FOR MONTHS ON END. THIS IS AN UNREASONABLE REQUEST FOR THE LENGTH OF TIME THIS IS GOING ON. THERE IS ALSO NOT A FUTURE PLANNED DATE OF WHEN THE AIR BAG WILL BE REPLACED.
Incident date: Aug 23, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CONTACTED LEXUS OF MEMPHIS 2600 RIDGEWAY RD, MEMPHIS, TN 38119, PHONE NUMBER: (901) 362-8833, WH... Read more
Incident date: Nov 11, 2016
TAKATA RECALL; MAY 23, 2016; GZG, 16V340. FRONT SEAT PASSENGER. I CANNOT PUT ANYONE IN THE FRONT SEAT. LEXUS WILL NOT FIX OR BUY THE CAR BACK, BUT CARMAX WILL. I SELDOM DRIVE...NOT HAPPY. MY CAR WAS HIT PARKED AND THE BAG DID NOT GO OFF. THE CAR WAS REPAIRED BY PROGRESSIVE BUT I CANNOT BE SURE I THEY CHECKED ITS SECURITY OF THE BAG. DON'T FEEL SAFE IN THE CAR AT ALL. TCC CAMPUS, ARLINGTO... Read more
Crash
Incident date: Aug 16, 2017
TL* THE CONTACT OWNS A 2010 LEXUS IS 250. WHILE DRIVING APPROXIMATELY 45 MPH, THE STEERING LOCKED UP AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT HAD TO COAST THE VEHICLE TO THE SHOULDER AND CALLED A TOW TRUCK. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER OR INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. T... Read more
Incident date: Sep 21, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE CERRITOS LEXUS DEALER (18800 STUDEBAKER RD, CERRITOS, CA 90703, PHONE NU... Read more
Incident date: Jul 27, 2015
OVER 10 REPAIRS TO AIR CONDITIONING SYSTEM
Incident date: Jul 27, 2015
OVER 10 REPAIRS TO AIR CONDITIONING SYSTEM
Incident date: Jan 9, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SCANLON LEXUS (14200 S TAMIAMI TRAIL FORT MYERS, FL 33912 239-481-9797) WHERE IT WAS CON... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS ... Read more
Incident date: May 18, 2017
TAKATA RECALL . I WAS ADVISED ABOUT THIS ISSUE WHEN I TOOK MY CAR IN FOR SERVICE LAST TIME. AT CROWN LEXUS OF ONTARIO. I REMINDED THE DEALER THAT I HAD RECEIVED A NOTICE LAST YEAR BUT LEXUS HAS NOT DONE ANYTHING FOR IT YET . I ALSO TOLD THE DEALER THAT THIS IS A SAFETY ISSUE AND NEEDS TO BE FIXED SOON.
Incident date: Jul 27, 2017
MY CAR STARTED LEAKING OIL ALL OVER MY DRIVEWAY AND INTO THE GARAGE, AS SOON AS I REALIZED WHAT HAPPENED I DROVE IT TO THE DEALER. DEALER SAID FRONT OIL COOLER HOSES WERE LEAKING AND THAT I WAS NOT THE FIRST. DEALER ASKED LEXUS TO RECALL AND WERE REFUSED. THIS DEFECT IS ALL OVER THE INTERNET SINCE THE COMPANY USED RUBBER HOSE INSTEAD OF METAL WHICH THEY USED TO USE AND SHOULD HAVE CONTINUED TO USE... Read more
Incident date: May 26, 2016
TAMARA RECALL. OUR VEHICLE WAS RECALLED 15 MONTHS AGO BUT LEXUS CARLSBAD (CA) STILL HAS DONE NOTHING TO REPLACE THE AIRBAG. THEY SUGGESTED THAT WE SHOULD ALLOW NO ONE TO SIT IN THE FRONT PASSENGER SEAT AND THAT THE DRIVER WOULD NOT BE IN DANGER. I BELIEVE THIS TO BE FALSE. HOW LONG MUST WE WAIT FOR THE REPAIRS???
Incident date: Sep 1, 2016
STILL WAITING TO GET FAULTY AIRBAG REPLACED UNDER THE RECALL... DRIVING A VERY DANGEROUS CAR.
Incident date: Jul 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED (LEXUS OF NAPERVILLE AT 630-570-7900) AND CONFIRMED THE PART WAS NOT AVAILABLE. THE MANUF... Read more
Incident date: Aug 21, 2017
THE OIL COOLER PIPE ASSEMBLY ON THE ENGINE FAILED CATASTROPHICALLY CAUSING A SUDDEN LOST OF A LARGE VOLUME OF OIL. THE FAILURE OCCURRED WHILE DRIVING ON A STREET AND WAS ONLY NOTICED WHILE PARKING (A CO-WORKER SAW THE OIL POURING OUT OF THE CAR). THE CONSUMER STATED HE WAS NOT MADE AWARE OF THE WARRANTY ENHANCEMENT PROGRAM. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE REPAIRS. UPDATED 10/10... Read more
Incident date: Aug 21, 2017
THE OIL COOLER PIPE ASSEMBLY ON THE ENGINE FAILED CATASTROPHICALLY CAUSING A SUDDEN LOST OF A LARGE VOLUME OF OIL. THE FAILURE OCCURRED WHILE DRIVING ON A STREET AND WAS ONLY NOTICED WHILE PARKING (A CO-WORKER SAW THE OIL POURING OUT OF THE CAR). THE CONSUMER STATED HE WAS NOT MADE AWARE OF THE WARRANTY ENHANCEMENT PROGRAM. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE REPAIRS. UPDATED 10/10... Read more
Incident date: Aug 10, 2016
TAKATA RECALL NHTSA RECALL NO. 6V-340 & 17V-006. I HAVE BEEN WAITING FOR A REMEDY TO THE RECALL PROBLEM FOR AN EXTENDED PERIOD OF TIME. I CONTINUE TO GET A MESSAGE THAT THERE IS NO REMEDY AT THIS TIME AND WE WILL CONTACT YOU WHEN WE HAVE IT.
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE PARK PLACE LEXUS PLANO DEALER LOCATED IN PLANO, TEXAS WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE N... Read more
Incident date: May 23, 2016
"TAKATA RECALL" I RECEIVED A RECALL FOR THIS ISSUE MAY 2016. I HAVE CHECKED A NUMBER OF TIMES SINCE WHEN THIS WILL BE REMEDIED. MOST RECENTLY AUGUST 2017. EACH TIME I AM TOLD THERE IS NOT YET A REMEDY FOR MY VEHICLE THOUGH I HAVE BEEN TOLD POSSIBLY SEPT-OCT 2017. THE RECALL STATES THAT SIGNIFICANT DEGRADATION MAY OCCUR BETWEEN 6-9 YEARS AFTER PUT IN SERVICE. MY VEHICLE HAS NOW BEEN IN SERVICE 7YRS... Read more
Incident date: Jun 20, 2017
TOYOTA AND LEXUS V6 COLD START ENGINE RATTLE ' 2GR/3GR/4GR PREVIOUSNEXT TOYOTA AND LEXUS V6 COLD START ENGINE RATTLE ' 2GR/3GR/4GR THE FIRST COLD START OF THE MORNING SOME TOYOTA AND LEXUS V6 OWNERS, ESPECIALLY THOSE WHO HAVE THE 2.5L OR 3.5L V6, NOTICE A LOUD RATTLE THE FIRST FEW SECONDS AFTER STARTUP. THE NOISE DISAPPEARS AFTER THE CAR BUILDS OIL PRESSURE. THE MOST COMMON CAUSE IS TH... Read more