Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,319 complaints for LEXUS
Incident date: Oct 21, 2017
TAMARA RECALL ON MY AIRBAGS,NEVER REPAIRED. I GOT INTO AN ACCIDENT AND AIRBAGS DIDN'T COME OUT. HAVE TO REPLACE BRAKES EVERY FEW MONTHS ON THIS CAR ALSO
Crash
Incident date: Oct 21, 2017
TAMARA RECALL ON MY AIRBAGS,NEVER REPAIRED. I GOT INTO AN ACCIDENT AND AIRBAGS DIDN'T COME OUT. HAVE TO REPLACE BRAKES EVERY FEW MONTHS ON THIS CAR ALSO
Crash
Incident date: Jan 9, 2017
TAKATA RECALL - CAR HAS BEEN IDENTIFIED AS UNSAFE OVER 10 MONTHS AGO. PASSENGERS NOT PERMITTED IN FRONT SEAT. NO ADDITIONAL NOTIFICATION OF INTENT TO FIX. DELAY IN REPAIR IS BASICALLY WAITING FOR CAR TO BE RETIRED.
Incident date: Oct 23, 2017
I WAS NOTIFIED BY DEALER LONGO AND TOYOTA'S LEXUS DIVISION IN MID-2016 AND NOTIFIED BY NHTSA IN JAN 2017 THAT REMAINS UNRESOLVED. WOULD APPRECIATE ADVISE WHAT KIND ACTION SHOULD BE TAKEN ?! IT IS DANGEROUS IN THIS HIGH TRAFFIC TOWN OF LOS ANGELES WHENEVER ACCIDENTS HAPPEN READILY !!
Incident date: Oct 19, 2017
WIRING HARNESS THAT IS TOO SHORT.
Incident date: Jun 30, 2016
TAKATA RECALL. I HAVE BEEN NOTIFIED BY TK HOLDINGS, INC., THAT MY VEHICLE CONTAINS A DEFECTIVE AIRBAG INFLATOR AND IS UNDER RECALL. I HAVE NOTIFIED MY LOCAL DEALER, HENDRICK LEXUS, AND HAVE BEEN TOLD THAT REPLACEMENT PARTS ARE NOT AVAILABLE AND THAT THEY HAVE NO DATE WHEN PARTS WILL BE AVAILABLE.
Incident date: Dec 15, 2016
TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS) AND 17V006000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF LOUISVILLE IN LOUISVILLE, KENTUCKY WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNA... Read more
Incident date: Aug 9, 2017
TAKATA RECALL- TOOK MY CAR TO THE LEXUS DEALERSHIP IN HONOLULU HI FOR THE RECALL ON THE PASSENGER SIDE AIRBAG WHICH THEY CLAIMED IT WAS COMPLETED AND RESOLVED. TWO DAYS LATER THE AIRBAG LIGHT ON DASH WOULD BLINK. I CALLED THEM TO LET THEM KNOW AND WE MADE AN APPT. WHEN I TOOK THE LEXUS BACK THEY DID A DIAGNOSTIC TEST AND CLAIMED THE DRIVERS SIDE AIRBAG NEEDED TO BE REPAIRED AT A $4,000.00. I FEEL... Read more
Incident date: Oct 1, 2017
I HAVE PROBLEM WITH MY LEXUS GS300 129000 MILES, ENGINE RUN ROUGHLY AT IDLE AND IT BURNS OIL LIKE CRAZY, EVERY 1000 MILES I ADD ABOUT 2.5 Q OF OIL. LOOKS LIKE ITS CARBON BUILD-UP ISSUE ON INTERIOR VALVES AND COMPONENTS , I'M SCARED VEHICLE CAN STALL. DEALER DON'T WANT TO DO ANYTHING ABOUT THAT BECAUSE IT'S OUT OF WARRANTY ALREADY. PLEASE HELP.
Incident date: Jan 1, 2017
TAKATA RECALL: WE RECEIVED THE RECALL IN JANUARY 2017. WE CAN NOT HAVE ANY PASSENGERS IN THE FRONT SEAT. IT IS NOW, OCTOBER AND THEY ARE SAYING IT MAY BE DECEMBER BUT THEY ARE NO LONGER SURE. THIS IS RIDICULOUS. I WANT TO BE ABLE TO DRIVE PASSENGERS IN MY CAR!!
Incident date: Oct 20, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT NOTIFIED A LOCAL DEALER. THE MANUFACTURER STATED THAT THE REMEDY PARTS WERE UNAVAILABLE... Read more
Incident date: Sep 28, 2017
TAKATA RECALL AND ELECTRICAL FAILURES. LEXUS RECALLED VEHICLE IN JAN 2017 WARNING THAT NO ONE SHOULD SIT IN FRONT SEAT FOR DURATION. NO PROVISION FOR A REPLACEMENT VEHICLE WAS MENTIONED. IT HAS BEEN 10 MONTHS OF NOT BEING ABLE TO USE FRONT SEAT. THEY SAY THE PARTS WILL BE AVAILABLE IN DECEMBER. OUR VEHICLE IS ALSO GETTING MY WIFE STRANDED. WE HAVE GONE THROUGH 3 BATTERIES IN 3 YEARS. LEXUS REFUSES... Read more
Incident date: Sep 28, 2017
TAKATA RECALL AND ELECTRICAL FAILURES. LEXUS RECALLED VEHICLE IN JAN 2017 WARNING THAT NO ONE SHOULD SIT IN FRONT SEAT FOR DURATION. NO PROVISION FOR A REPLACEMENT VEHICLE WAS MENTIONED. IT HAS BEEN 10 MONTHS OF NOT BEING ABLE TO USE FRONT SEAT. THEY SAY THE PARTS WILL BE AVAILABLE IN DECEMBER. OUR VEHICLE IS ALSO GETTING MY WIFE STRANDED. WE HAVE GONE THROUGH 3 BATTERIES IN 3 YEARS. LEXUS REFUSES... Read more
Incident date: Jan 9, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED PLAZA LEXUS (777 DECKER LN, CREVE COEUR, MO 63141 (314) 720-6048) WHERE IT WAS CONFIRMED THAT THE... Read more
Incident date: Jan 9, 2017
TAKATA RECALL: IN JANUARY, 2017, WE RECEIVED NOTICE FROM LEXUS OF THE RECALL FOR THE RIGHT FRONT AIRBAG, NHTSA RECALL 17V006. AFTER WAITING SEVERAL MONTHS TO HEAR FROM THE DEALER, WE CALLED THEM ON 04/27/17 TO INQUIRE REGARDING STATUS OF AIRBAG REPLACEMENT AND WAS TOLD IT SHOULD BE IN MID-JUNE. HAVING HEARD NOTHING, WE CALLED AGAIN ON 07/17/17 AND WAS THEN TOLD IT WOULD BE DECEMBER. WE CALLED... Read more
Incident date: Aug 1, 2017
TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF LOUISVILLE IN LOUISVILLE, KENTUCKY WAS MADE AWARE OF THE RECALL AND STATED THAT PARTS WERE UNAVAILABLE. IN ADDITION... Read more
Incident date: Feb 15, 2016
I TOOK MY CAR INTO THE DEALER TWICE FOR THE OIL CONSUMPTION ISSUES DURING THE PERIOD THEY OFFERED IT. I WAS TURNED AWAY BOTH TIMES AND ONLY AFTER THE "REPAIR PERIOD" ENDED WAS I INFORMED THAT THERE WAS ONE TO BEGIN WITH. I'VE READ ABOUT MULTIPLE PEOPLE HAVING THE RECALL PERFORMED WHO HAD THE SAME PROBLEM AS ME. MY CARE NOW NEEDS TWO TO THREE QUARTS OF OIL PER MONTH AND I WAS SCREWED OUT OF MY REPA... Read more
Incident date: Feb 15, 2016
I TOOK MY CAR INTO THE DEALER TWICE FOR THE OIL CONSUMPTION ISSUES DURING THE PERIOD THEY OFFERED IT. I WAS TURNED AWAY BOTH TIMES AND ONLY AFTER THE "REPAIR PERIOD" ENDED WAS I INFORMED THAT THERE WAS ONE TO BEGIN WITH. I'VE READ ABOUT MULTIPLE PEOPLE HAVING THE RECALL PERFORMED WHO HAD THE SAME PROBLEM AS ME. MY CARE NOW NEEDS TWO TO THREE QUARTS OF OIL PER MONTH AND I WAS SCREWED OUT OF MY REPA... Read more
Incident date: Aug 1, 2016
TL* THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED LEXUS OF RICHMOND AT 804-323-7695 AND STATED THAT PARTS WERE NOT AVAILABLE. THE CONTACT ALSO CALLED CHA... Read more
Incident date: Oct 17, 2017
PURCHASED A 98 GS300 SIX MONTHS AGO AND MY VSC, ABS, BRAKE LIGHT AND CHECK ENGINE WARNING GAUGES CAME UP AND WILL NOT GO AWAY. DID SOME RESEARCH AND FOUND OUT THE BRAKE MASTER CYLINDER, THROTTLE POSITION SENSOR AND THROTTLE POSITION ACTUATOR WERE THE PROBLEMS. WITH THESE FEW ITEMS GONE BAD MY CAR PRODUCES LITTLE TO NO POWER DURING ACCELERATION. THE CAR BARELY GETS UP TO 45 MPH WITH ACCELERATION PE... Read more
Incident date: Oct 17, 2017
PURCHASED A 98 GS300 SIX MONTHS AGO AND MY VSC, ABS, BRAKE LIGHT AND CHECK ENGINE WARNING GAUGES CAME UP AND WILL NOT GO AWAY. DID SOME RESEARCH AND FOUND OUT THE BRAKE MASTER CYLINDER, THROTTLE POSITION SENSOR AND THROTTLE POSITION ACTUATOR WERE THE PROBLEMS. WITH THESE FEW ITEMS GONE BAD MY CAR PRODUCES LITTLE TO NO POWER DURING ACCELERATION. THE CAR BARELY GETS UP TO 45 MPH WITH ACCELERATION PE... Read more
Incident date: Oct 17, 2017
PURCHASED A 98 GS300 SIX MONTHS AGO AND MY VSC, ABS, BRAKE LIGHT AND CHECK ENGINE WARNING GAUGES CAME UP AND WILL NOT GO AWAY. DID SOME RESEARCH AND FOUND OUT THE BRAKE MASTER CYLINDER, THROTTLE POSITION SENSOR AND THROTTLE POSITION ACTUATOR WERE THE PROBLEMS. WITH THESE FEW ITEMS GONE BAD MY CAR PRODUCES LITTLE TO NO POWER DURING ACCELERATION. THE CAR BARELY GETS UP TO 45 MPH WITH ACCELERATION PE... Read more
Incident date: Jan 9, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAIL... Read more
Incident date: Aug 10, 2017
TL* THE CONTACT OWNS A 2010 LEXUS RX350. WHILE DRIVING 75 MPH, THE SIDE CURTAIN AIR BAGS DEPLOYED WHILE DRIVING ON UNEVEN PAVEMENT. THE FAILURE OCCURRED WITHOUT WARNING OR IMPACT. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (CHARLES BARKER LEXUS VIRGINIA BEACH, 3909 VIRGINIA BEACH BLVD, VIRGINIA BEACH, VA 23452), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER... Read more
Incident date: Jan 1, 2017
TAKATA RECALL - I WAS NOTIFIED IN JANUARY 2017 FOR THE RECALL AND IT IS NOW OCTOBER 17, 2017 AND NO REPAIR HAS BEEN MADE.
Incident date: Oct 13, 2017
TL* THE CONTACT OWNS A 2012 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS) AND 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HERB CHAMBERS LEXUS IN HINGHAM, MASSACHUSETTS WAS MADE AWARE OF THE RECALL AND STATED THAT THE PAR... Read more
Incident date: Oct 16, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V0006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (IRA LEXUS, 99 A ANDOVER STREET, DANVERS, MA 01923 (978) 739-8705) WAS CONTACTED AND CONFIRMED ... Read more
Incident date: Jul 16, 2015
I TOOK MY RX350 FOR REGULAR SERVICE AND ASKED FOR THE STEERING TO BE CHECKED SINCE IT MADE NOISE AND DID NOT FEEL SECURE WHEN MAKING HARD OR SHARP TURNS AND WHEN PARKING IN TIGHT SPOTS. I WAS INFORMED THAT MY RACK & PINION ASSEMBLY WAS LEAKING POWER STEERING FLUID AND IT COULD BE HAZARDOUS IF NOT ADDRESSED. IT NEEDED TO BE REPLACED. THE LEXUS ESTIMATE WAS $2000! GIVEN THE AGE, I HAD LESS THAN 8... Read more
Incident date: May 1, 2016
FUEL SMELL SEEMING TO ORIGINATE FROM UNDER THE HOOD
Incident date: Jul 1, 2013
THE DASHBOARD IS MELTING, STICKY AND SHINY, CREATES A MIRROR EFFECT ONTHE ALL WINDSHIELD. IT IS GLARING AND REFLECTING ALL OVER THE WINDSHIELD AND MAKES DRIVING NOT SAFE. IT STARTED FEW YEARS BACK AND GETTING WORSE. I CONTACTED HEADQUARTERS LEXUS AND WAS TOLD BY A SUPERVISOR THAT NOTHING THEY CAN DO. THAT IT IS MY PROBLEM.
Incident date: Oct 1, 2017
TWO WEEKS AGO A RED WARNING LIGHT APPEARED ON THE DASH SHOWING AN AIR BAG DEFICIENCY. THE CAR WAS TAKEN TO LEXUS OF WAYZATA FOR DIAGNOSTICS AND REMOVAL OF THE WARNING LIGHT. I LATER RECALLED THE BATTERY HAD DRAINED DUE TO A POOR CONNECTION ABOUT THE TIME THE LIGHT CAME ON. THAT WAS FIXED BUT THE LIGHT STAYED ON. LEXUS WANTED OVER $1600 TO OBTAIN A NEW AIR BAG SENSOR MODULE INCLUDING LABOR COSTS... Read more
Incident date: May 3, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED LEXUS OF BRIDGEWATER (1550 US-22, BRIDGEWATER, NJ 08807, PHONE NUMBER: (732) 271-40... Read more
Incident date: Feb 1, 2017
FAULTY ACCELERATION OCCURS WHEN TAKING OFF FROM A STOP. AROUND 2.5 RPM, A LOUD GRINDING NOISE OCCURS AS WELL AS A STALL / LAG IN THE ACCELERATION OF VEHICLE. DANGEROUS WHEN ACCELERATING FROM A STOP LIGHT AND PULLING INTO INTERSECTION, VEHICLE STALLS AND THEN SOMETIMES SURGES FORWARD. COMPLAINED TO DEALER SINCE DAY 1 OF PURCHASE. IT SEEMS TO BE GETTING WORSE AND WORSE. I HAVE CONTINUALLY BEEN... Read more
Incident date: Oct 12, 2017
I HAVE RECENTLY PURCHASED A PREOWNED 2008 LEXUS ISF WITH THE STICKY DASH BOARD ISSUE AND ALSO THE DOOR PANELS ARE DECAYING AWAY. LEXUS WILL NOT REPLACE MY ITEMS THAT ARE DAMAGE DUE TO THEIR POOR MIXTURE OF THE MATERIAL USED TO MAKE THEIR DASH AND PANELS. PREOWNED PURCHASED SHOULD BE COVER IF THE CAR MEET THE DEFECTIVE ISSUE.
Incident date: Oct 12, 2017
I HAVE RECENTLY PURCHASED A PREOWNED 2008 LEXUS ISF WITH THE STICKY DASH BOARD ISSUE AND ALSO THE DOOR PANELS ARE DECAYING AWAY. LEXUS WILL NOT REPLACE MY ITEMS THAT ARE DAMAGE DUE TO THEIR POOR MIXTURE OF THE MATERIAL USED TO MAKE THEIR DASH AND PANELS. PREOWNED PURCHASED SHOULD BE COVER IF THE CAR MEET THE DEFECTIVE ISSUE.
Incident date: Oct 12, 2016
TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JM FAMILY ENTERPRISES (LEXUS) OF COCONUT CREEK, FLORIDA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILAB... Read more
Incident date: Mar 3, 2014
TL* THE CONTACT OWNS A 2008 LEXUS IS 250. THE CONTACT OBSERVED STICKY RESIDUE ASSOCIATED WITH THE DASHBOARD AND THE FRONT DRIVER AND PASSENGER SIDE HANDLES WERE NOT FUNCTIONING PROPERLY. THE DEALER (LEXUS OF PALM BEACH, 5700 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33417, (561) 291-6004) FAILED TO PROVIDE THE APPROPRIATE OEM DASHBOARD. IN ADDITION, THE CONTACT WAITED YEARS FOR THE HANDLES TO BE REPLAC... Read more
Incident date: Oct 12, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURE EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (PRESTIGE LEXUS, 1000 NJ-17, RAMSEY, NJ 07446 (855) 484-6393) WAS CONTACTED AND CONFIRMED THAT T... Read more
Incident date: May 30, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIE... Read more
Incident date: Oct 9, 2017
TL* THE CONTACT OWNS A 2016 LEXUS NX300H. WHILE THE CONTACT'S WIFE WAS DRIVING 55 MPH, THE VEHICLE SUDDENLY STOPPED WITHOUT THE DRIVER APPLYING THE BRAKES. THE VEHICLE STARTED SPINNING AND, WHEN IT STOPPED, WAS STRUCK ON THE PASSENGER SIDE BY ANOTHER VEHICLE. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS UNSURE IF ANY WARNING INDICATORS WERE ILLUMINATED PRIOR TO THE FAILUR... Read more
Crash
Incident date: Oct 9, 2017
TL* THE CONTACT OWNS A 2016 LEXUS NX300H. WHILE THE CONTACT'S WIFE WAS DRIVING 55 MPH, THE VEHICLE SUDDENLY STOPPED WITHOUT THE DRIVER APPLYING THE BRAKES. THE VEHICLE STARTED SPINNING AND, WHEN IT STOPPED, WAS STRUCK ON THE PASSENGER SIDE BY ANOTHER VEHICLE. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS UNSURE IF ANY WARNING INDICATORS WERE ILLUMINATED PRIOR TO THE FAILUR... Read more
Crash
Incident date: Oct 8, 2017
I PURCHASED LEXUS LS460 AWD 2016 IN 01/2017. FEW MONTHS AGO THE NOISE LEVEL IN THE CABIN BECAME TOO LOUD EVEN TO HEAR THE RADIO. I TOOK THE CAR TO THE LEXUS DEALER WHO SOLD THE CAR TO ME FOR CHECK UP. I ASKED THEM TO USE A DECBEL METER TO READ THE NOISE LEVEL. INSTEAD THEY SENT A TECHNICIAN TO DRIVE THE CAR AND HE SAID THAT THE NOISE WAS COMING FROM TIRES. IF THAT WAS THE CASE I ASKED THEM TO CH... Read more
Incident date: Oct 8, 2017
I PURCHASED LEXUS LS460 AWD 2016 IN 01/2017. FEW MONTHS AGO THE NOISE LEVEL IN THE CABIN BECAME TOO LOUD EVEN TO HEAR THE RADIO. I TOOK THE CAR TO THE LEXUS DEALER WHO SOLD THE CAR TO ME FOR CHECK UP. I ASKED THEM TO USE A DECBEL METER TO READ THE NOISE LEVEL. INSTEAD THEY SENT A TECHNICIAN TO DRIVE THE CAR AND HE SAID THAT THE NOISE WAS COMING FROM TIRES. IF THAT WAS THE CASE I ASKED THEM TO CH... Read more
Incident date: Oct 1, 2017
THE OIL COOLER LINE DEVELOPED A PIN HOLE LEAK IN IT IN WHICH IN A MATTER OF MINUTES THE CAR WAS COMPLETELY OUT OF OIL IN WHICH THE ENGINE STARTED MAKING GRINDING NOISES UNTIL I STOPPED THE CAR. THIS HAPPENED ON MY 2008 LEXUS AND LOOKING INTO THE ISSUE, LEXUS CHANGED THE DESIGN OF THE PART IN 2011 AFTER CONCERNS OF FAILURE OF THIS PART. THERE WAS A SECTION OF THE PART THAT WAS A RUBBER HOSE IN BE... Read more
Incident date: Sep 1, 2017
I LIVE IN FORT LAUDERDALE, FLORIDA AND HAVE A LEXUS 2010 IS 350C WITH 56K AND DUE TO THE TAKATA RECALL NHTSA CAMPAIGN NUMBER: 16V340000. I WAS NOT ABLE TO DRIVE THE VEHICLE FOR 356 DAYS, AS I SIGNED AN AFFIDAVIT THAT I WOULD NOT DRIVE MY VEHICLE UNTIL THE AIRBAGS WERE AVAILABLE, AND LEXUS WOULD PROVIDE ALTERNATIVE TRANSPORTATION UNTIL THE AIRBAGS WERE AVAILABLE. NOW THE DASHBOARD HAS STARTED TO... Read more
Incident date: Sep 1, 2017
I LIVE IN FORT LAUDERDALE, FLORIDA AND HAVE A LEXUS 2010 IS 350C WITH 56K AND DUE TO THE TAKATA RECALL NHTSA CAMPAIGN NUMBER: 16V340000. I WAS NOT ABLE TO DRIVE THE VEHICLE FOR 356 DAYS, AS I SIGNED AN AFFIDAVIT THAT I WOULD NOT DRIVE MY VEHICLE UNTIL THE AIRBAGS WERE AVAILABLE, AND LEXUS WOULD PROVIDE ALTERNATIVE TRANSPORTATION UNTIL THE AIRBAGS WERE AVAILABLE. NOW THE DASHBOARD HAS STARTED TO... Read more
Incident date: Sep 1, 2017
I LIVE IN FORT LAUDERDALE, FLORIDA AND HAVE A LEXUS 2010 IS 350C WITH 56K AND DUE TO THE TAKATA RECALL NHTSA CAMPAIGN NUMBER: 16V340000. I WAS NOT ABLE TO DRIVE THE VEHICLE FOR 356 DAYS, AS I SIGNED AN AFFIDAVIT THAT I WOULD NOT DRIVE MY VEHICLE UNTIL THE AIRBAGS WERE AVAILABLE, AND LEXUS WOULD PROVIDE ALTERNATIVE TRANSPORTATION UNTIL THE AIRBAGS WERE AVAILABLE. NOW THE DASHBOARD HAS STARTED TO... Read more
Incident date: May 23, 2016
MAY 23,2016 MANUFACTURER RECALL NUMBERGLG NHTSA RECALL NUMBER16V340 RECALL STATUSRECALL INCOMPLETE STILL THE LOCAL DEALER IS REFUSING TO FIX THE PROBLEM. I HAVE TO USE MY CAR GOING TO WORK, CITY AND HIGHWAY FROM FRISCO TO MCKINNEY IN TEXAS.