Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Nov 3, 2017
I HAD MY FOOT ON THE BRAKE PULLING INTO A PARKING SPACE WHEN I FELT A QUICK ACCELERATION SURGING MY CAR FORWARD, LOCKING MY STEERING WHEEL CAUSING ME TO PLOW ONTO A PARKED TRUCK. I HAD TO BE TOWED TO REPAIR SHOP. STEERING BECAME DIFFICULT.
Crash
Incident date: Nov 3, 2017
I HAD MY FOOT ON THE BRAKE PULLING INTO A PARKING SPACE WHEN I FELT A QUICK ACCELERATION SURGING MY CAR FORWARD, LOCKING MY STEERING WHEEL CAUSING ME TO PLOW ONTO A PARKED TRUCK. I HAD TO BE TOWED TO REPAIR SHOP. STEERING BECAME DIFFICULT.
Crash
Incident date: Aug 16, 2017
AIRBAG LIGHT STAYS ON WHEN CAR IS RUNNING AND WHEN I HAD IT CHECKED OUT THE MECHANIC SAID IT COULD INFLATE AT ANY TIME. DON'T HAVE THE MONEY IN BUDGET TO HAVE DONE RIGHT NOW.
Incident date: Oct 23, 2017
TAKATA RECALL- I PURCHASED MY VEHICLE 2008 LEXUS ES350 IN FEB.2017 AND THE TIRE PRESSURE LIGHT WAS ON AND I WAS TOLD BY THE SELLER THAT IT WOULD GO OFF ONCE I DRIVE IT FOR A FEW MINUTES AFTER TAKING IT HOME, A FEW DAYS LATER IT WAS STILL ON. TOOK IT BACK AND WAS TOLD THE SPARE TIRE WAS A LITTLE DEFLATED AND THAT MAY HAVE BEEN THE CAUSE. TOOK IT HOME AND ABOUT 2 WEEKS LATER IT WAS BACK ON AGAIN.T... Read more
Incident date: May 25, 2017
TAKATA INFLATORS: I WAS INVOLVED IN A SERIOUS ACCIDENT ON 05/25/2017. THE VEH I WAS IN WAS A 2008 LEXUS ES 350. THE AIRBAGS DEPLOYED BUT FAILED TO INFLATE. AS A RESULT I HAVE TO UNDERGO SURGERY DUE TO SEVERE INJURIES SUSTAINED IN THE ACCIDENT. BOTH THE SIDE AND FRONT AIRBAGS APPEARED TO BE JUST SOME WHITE SHEETS THAT POPPED OUT. THE NOTIFICATION OF THE RECALL ON THE VEHICLE'S AIRBAGS WAS RECEIV... Read more
Crash
1 injured
Incident date: Nov 1, 2017
ACCUMULATOR LEAK. DRIVING. EFFECTS BRAKING SYSTEM.
Incident date: Aug 6, 2017
MY WIFE INVOLVED AN ACCIDENT WHEN SHE WAS DRIVING CROSSING AN INTERSECTION IN THE CITY OF POMONA, CA. SHE WAS IMPACTED BY THE CROSSING CAR ON THE DRIVER'S FRONT AND SIDE PLUS THE LEFT REAR PASSENGER'S SIDE RIGHT BEHIND THE DRIVER. THE CAR WAS TOTALED, BUT NONE OF THE FRONT AND SIDE AIRBAGS WERE DEPLOYED DURING THE IMPACT, WHICH CAUSED THE LEFT CLAVICLE BONE FRACTURE, HEAD INJURIES, AND LEG INJURI... Read more
Crash
2 injured
Incident date: Nov 1, 2017
EXCESSIVE OIL CONSUMPTION. BEFORE THE SCHEDULED OIL CHANGE AT 40,000 MILES, I CHECKED THE OIL LEVEL AND FOUND NO OIL ON THE DIPSTICK.
Incident date: Jun 1, 2017
OUR HORN STOPPED WORKING. WE WERE ADVISED THAT THIS WAS A SPIRAL CABLE ASSEMBLY FAILURE, AND THE AIRBAGS ARE LIKELY AFFECTED. TOYOTA INITIATED A RECALL IN 2014 FOR THIS PART, HOWEVER WE ARE TOLD OUR VEHICLE DOES NOT QUALIFY FOR RECALL.
Incident date: May 19, 2009
TAKATA RECALL - LEXUS STATES THAT THEY CURRENTLY DO NOT HAVE THE PARTS FOR MY VEHICLE
Incident date: Jan 9, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER LEXUS OF SACRAMENTO LOCATED AT 2600 FULTON AVE, SACRAMENTO, CA 95821 WAS CONTACTED AND CONFIRMED ... Read more
Incident date: Mar 1, 2007
MY CAR IS INCLUDED IN THE TAKATA AIRBAG RECALL. IT HAS BEEN MORE THAN A YEAR SINCE WE WERE NOTIFIED OF THIS PROBLEM. TO DATE IT HAS NOT BEEN FIXED AND THERE IS NO CLEAR DATE WHEN THEY WILL BE ABLE TO FIX IT. I'VE BEEN INSTRUCTED BY LEXUS THAT THE REMEDY FOR NOW IS THAT NOBODY CAN SIT IN THE FRONT PASSENGER SIDE SEAT. THAT IS TOTALLY UNACCEPTABLE. I FEEL AS THOUGH THEY ARE DRAGGING THEIR FEET ... Read more
Incident date: Oct 10, 2017
DASHBOARD IS CRACKED OVER THE PASSENGER SIDE AIRBAG. CAR HAS BEEN GARAGED WHEN NOT IN USE. CRACK APPEARED WITHOUT THE DASH BEING HIT OR DAMAGED IN ANY WAY.
Incident date: Oct 30, 2017
VSC AND ENGINE LIGHT ARE ON. INSIDE OF CAR SMELLS LIKE EXHAUST IS COMING THROUGH. STEERING SEEMS TO BE IMPAIRED
Incident date: Oct 30, 2017
VSC AND ENGINE LIGHT ARE ON. INSIDE OF CAR SMELLS LIKE EXHAUST IS COMING THROUGH. STEERING SEEMS TO BE IMPAIRED
Incident date: Oct 30, 2017
VSC AND ENGINE LIGHT ARE ON. INSIDE OF CAR SMELLS LIKE EXHAUST IS COMING THROUGH. STEERING SEEMS TO BE IMPAIRED
Incident date: Oct 27, 2017
TAKATA RECALL RECEIVED A NOTIFICATION FOR OWNERS OF VEHICLES WITH TAKATA AIRBAG INFLATORS
Incident date: May 8, 2017
AIR BAG WARNING LIGHT TURNED ON WHILE WE WERE DRIVING NORMALLY. THE DEALERSHIP QUOTED US THE FIX WILL BE $3400. SERVICE BULLETIN FOR THIS PROBLEM IS L-SB-0167-08, AND WITH THIS, AIR BAG ON DRIVER SIDE KNEE WILL NOT DEPLOY. ALTHOUGH THIS IS ONLY A SERVICE BULLETIN, IT SEEMS TO ME AS THIS IS A SAFETY ISSUE, THEREFORE, NEEDS TO BE RECALLED. THE CHARGE OF $3400, WHICH BASICALLY IS 10% OF INITIAL COST ... Read more
Incident date: Aug 1, 2016
TAKATA RECALL: RECEIVED INTERIM NOTICE FROM LEXUS BETWEEN JULY AND OCTOBER 2016 (LETTER NOT DATED). LEXUS OF NASHVILLE SAYS THEY STILL DON'T HAVE THE PART TO PERFORM THIS RECALL ON OUR MODEL....OVER ONE YEAR LATER! WE HAVE BEEN TOLD NOT TO DRIVE WITH A FRONT SEAT PASSENGER. THIS IS NOT PRACTICAL AND NOT ACCEPTABLE. WE NEED A FIX NOW.
Incident date: Mar 16, 2017
TAKATA RECALL WHAT DO I HAVE TO DO TO GET THIS AIRBAG REPLACED? I RECEIVED A LETTER FROM LEXUS IN MARCH DETAILING THE PROBLEM, AND TELLING ME THAT IT WOULD BE ADDRESSED. IT WAS SUPPOSED TO HAVE BEEN DONE IN SEPTEMBER. IT IS NOW 10/30. PLEASE HELP!
Incident date: Mar 24, 2016
TAKATA RECALL. LEXUS TOLD US THAT HEAT & HUMIDITY AFFECT THE AIR BAG MORE QUICKLY. WE LIVE ON COAST OF SC WHERE THESE ARE VERY HIGH. LEXUS STATED WE WOULD BE IN THE FIRST RECALL DUE TO THAT FACT. SEVERAL MONTHS HAVE PAST WITH NO ACTION. I DO NOT WANT ME OR MY KIDS TO BE KILLED DUE TO A DEFECTIVE AIR BAG. PLEASE HELP.
Incident date: May 30, 2016
TL* THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT CALLED LEXUS OF CLEARLAKE IN HOUSTON, TEXAS AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAI... Read more
Incident date: Oct 29, 2017
TL* THE CONTACT OWNS A 2007 LEXUS IS 350. WHILE DRIVING 35 MPH, THE AIR BAG INDICATOR ILLUMINATED WITHOUT WARNING. SEWELL LEXUS IN FORT WORTH, TEXAS REQUESTED THAT THE VEHICLE BE BROUGHT IN FOR DIAGNOSTIC TESTING. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC AS HAVING SQUIB CIRCUIT FAILURE INSIDE OF THE AIR BAG, WHICH CAUSED THE SRS INDICATOR TO ILLUMINATE UNDER CODE: B1861. THE INDEPENDEN... Read more
Incident date: Oct 29, 2017
TL* THE CONTACT OWNS A 2007 LEXUS IS 350. WHILE DRIVING 35 MPH, THE AIR BAG INDICATOR ILLUMINATED WITHOUT WARNING. SEWELL LEXUS IN FORT WORTH, TEXAS REQUESTED THAT THE VEHICLE BE BROUGHT IN FOR DIAGNOSTIC TESTING. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC AS HAVING SQUIB CIRCUIT FAILURE INSIDE OF THE AIR BAG, WHICH CAUSED THE SRS INDICATOR TO ILLUMINATE UNDER CODE: B1861. THE INDEPENDEN... Read more
LEXUS
HS 250 HYBRID
(2010) — ELECTRONIC STABILITY CONTROL (ESC)
Oct 30, 2017
Incident date: Oct 14, 2015
REAR WINDOW BREAK LIGHT (LIGHT IN THE MIDDLE OF REAR VEHICLE WINDOW) STOPS LIGHTING STARTING 2015. WHEN THE VEHICLE IS IN THE BREAKING MOTION, THE REAR WINDOW BREAK LIGHT IS DEAD AND DOES NOT TURN RED.
LEXUS
HS 250 HYBRID
(2010) — ELECTRICAL SYSTEM
Oct 30, 2017
Incident date: Oct 14, 2015
REAR WINDOW BREAK LIGHT (LIGHT IN THE MIDDLE OF REAR VEHICLE WINDOW) STOPS LIGHTING STARTING 2015. WHEN THE VEHICLE IS IN THE BREAKING MOTION, THE REAR WINDOW BREAK LIGHT IS DEAD AND DOES NOT TURN RED.
Incident date: Oct 25, 2017
TAKATA RECALL: I CONTACTED THE DEALER I PURCHASED THE CAR FROM 2 TIMES IN THE PAST 4 MONTHS, MOST RECENTLY ON OCTOBER 25, 2017 AND WAS TOLD THAT THEY HAVE STILL HAVE NOT RECEIVED THE PARTS. I BELIEVE THIS MAY BE THE CASE BECAUSE TAKATA AND ITS AFFILIATES ARE NOW IN CHAPTER 11. NO ONE THERE CAN TELL ME ANYTHING ABOUT THE TIMEFRAME FOR THE PARTS BEING DELIVERED TO THE SERVICE DEPARTMENT AT THE LEX... Read more
Incident date: Jan 19, 2017
TAKATA RECALL MY VEHICLE IS NOT REPAIRED, LEXUS HAS FAILED TO ADDRESS THE ISSUE IN TIMELY MANNER. I AM UNABLE TO USE THE FRONT PASSENGER SEAT AS THE FRONT PASSENGER IS IN THE RISK OF SERIOUS INJURY
Incident date: Jan 2, 2014
ISSUES EXIST WITH THE NAVIGATION SCREEN/UNIT. CLIMATE CONTROL IS RUN EXCLUSIVELY THROUGH THIS UNIT, AND WHEN THE UNIT FAILS, THERE IS NO WAY TO CONTROL THE CLIMATE IN THE CAR. WITH THIS SAID, THE WINDOWS CAN FOG UP AND IMPAIR VISIBILITY. THIS IS A COMMON ISSUE WITH THESE VEHICLES.
Incident date: Apr 1, 2014
SUNROOF SHATTERED FOR NO APPARENT REASON. VEHICLE WAS IN MOTION ON A HIGHWAY, TRAVELLING AT ABOUT 70 MPH
Incident date: Sep 8, 2017
AT APPROXIMATELY 150,000 MY LEXUS RX 300 SEIZED AFTER PULLING INTO A PARKING LOT. I TRIED TO RESTART THE CAR AND IT WOULD NOT MOVE/TURNOVER. OBVIOUSLY, HAD TO HAVE IT TOWED AND THE ENTIRE TRANSMISSION NEEDED TO BE REPLACED. I PURCHASED A REBUILT TRANSMISSION TO THE TUNE OF ABOUT $4,000. THERE ARE NUMEROUS REPORTS OF THIS MODEL OF LEXUS REPEATEDLY HAVING THE TRANSMISSION FAIL. I'M WONDERI... Read more
Incident date: Jan 9, 2017
TAKATA RECALL. APPROXIMATELY ONE YEAR AGO I RECEIVED A NOTICE OF AIRBAG RECALL WITH INSTRUCTIONS TO CONTACT A LEXUS DEALER FOR REPLACEMENT OF THE AIRBAG. I HAVE CONTACTED TWO DIFFERENT DEALERS THROUGHOUT THE YEAR AND HAVE BEEN TOLD REPEATEDLY THAT NO "FIX" IS AVAILABLE. DUE TO THE STRONG WARNING OF THE DANGERS ATTACHED TO THIS RECALL, I QUESTION WHY ARE LIVES BEING PUT IN DANGER WHEN THE FIX SH... Read more
Incident date: May 9, 2016
TAKATA RECALL AIRBAG DID NOT INFLATE WHEN HITTING A BRICK WALL HEAD ON. MY CAR WAS IN MOTION AND WAS HIT ON THE REAR PASSENGER SIDE OF THE VEHICLE AND FISH TAILED HEAD ON INTO WALL AND I SUSTAINED INJURIES.
Crash
1 injured
Incident date: May 9, 2016
TAKATA RECALL AIRBAG DID NOT INFLATE WHEN HITTING A BRICK WALL HEAD ON. MY CAR WAS IN MOTION AND WAS HIT ON THE REAR PASSENGER SIDE OF THE VEHICLE AND FISH TAILED HEAD ON INTO WALL AND I SUSTAINED INJURIES.
Crash
1 injured
Incident date: Jan 9, 2017
TAKATA RECALL. EVEN THOUGH THERE HAS BEEN A RECALL LEXUS HAS YET TO RECALLED OUR CAR TO BE WORKED ON. RECEIVED A POSTCARD INDICATING THEY WILL NOTIFY US WHEN WE ARE ABLE TO TAKE CAR IN.
Incident date: Oct 28, 2017
TAKATA RECALL ANNOUNCED ON JAN 2017 BUT IT STILL HAS NOT STARTED THE REMEDY OF RECALL. SO FRUSTRATED!!!
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (LEXUS OF TOWSON, 1040 YORK RD, TOWSON, MD 21204, (410) 769-9400) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTAC... Read more
Incident date: Jan 9, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (LEXUS OF TOWSON IN TOWSON, MD, 410-769-9400) AND CONFIRMED THAT THE PARTS WERE NOT ... Read more
Incident date: Jan 9, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER BALISE LEXUS (1385 RIVERDALE ST, WEST SPRINGFIELD, MA 01089) WAS CONTACTED AND CONFIRMED THAT TH... Read more
Incident date: Jan 9, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. METRO LEXUS LOCATED AT 13600 BROOKPARK RD, CLEVLAND, OH 44135 WAS CONTACTED AND CONFIRMED THAT THE PARTS WER... Read more
Incident date: Oct 21, 2017
TAKATA RECALL - MY AIR BAG NEVER DEPLOYED ON IMPACT. AS I WAS BRAKING TO PARK OUTSIDE MY GARAGE DOOR, THE CAR SUDDENLY ACCELERATED EXTREMELY FAST. MY LEXUS WENT THROUGH THE GARAGE DOOR AND I WAS BRAKING BUT MY SUV DIDN'T STOP UNTIL IT HIT THINGS IN THE GARAGE THAT STOPPED ME. I EVEN PLOWED INTO A PIECE OF EQUIPMENT THAT WENT OUT THE BACK WALL OF THE GARAGE
Crash
Incident date: Oct 21, 2017
TAKATA RECALL - MY AIR BAG NEVER DEPLOYED ON IMPACT. AS I WAS BRAKING TO PARK OUTSIDE MY GARAGE DOOR, THE CAR SUDDENLY ACCELERATED EXTREMELY FAST. MY LEXUS WENT THROUGH THE GARAGE DOOR AND I WAS BRAKING BUT MY SUV DIDN'T STOP UNTIL IT HIT THINGS IN THE GARAGE THAT STOPPED ME. I EVEN PLOWED INTO A PIECE OF EQUIPMENT THAT WENT OUT THE BACK WALL OF THE GARAGE
Crash
Incident date: Oct 21, 2017
TAKATA RECALL - MY AIR BAG NEVER DEPLOYED ON IMPACT. AS I WAS BRAKING TO PARK OUTSIDE MY GARAGE DOOR, THE CAR SUDDENLY ACCELERATED EXTREMELY FAST. MY LEXUS WENT THROUGH THE GARAGE DOOR AND I WAS BRAKING BUT MY SUV DIDN'T STOP UNTIL IT HIT THINGS IN THE GARAGE THAT STOPPED ME. I EVEN PLOWED INTO A PIECE OF EQUIPMENT THAT WENT OUT THE BACK WALL OF THE GARAGE
Crash
Incident date: Oct 11, 2016
TAKATA RECALL. WE TOOK OUR CAR TO STIRLING MCCALL LEXUS IN HOUSTON TEXAS TO HAVE THE AIRBAG REPLACED IN OCTOBER 2016, BUT THEY TOLD US THEY DID NOT HAVE IT YET AND WOULD CONTACT US. I TRIED AGAIN THIS MONTH, A YEAR LATER, AND THEY STILL SAY THE SAME THING. HOW CAN I GET THE AIR BAG REPLACED.
Incident date: Jan 1, 2017
TAKATA RECALL. I RECEIVED A SAFETY RECALL NOTICE FROM LEXUS MANY MONTHS AGO; JANUARY, I BELIEVE, BUT HAVE NOT YET RECEIVED A FOLLOW-UP NOTICE FOR REPAIR. WHEN I CONTACTED MY LOCAL DEALER TODAY, I WAS TOLD THAT REPAIR IS STILL NOT AVAILABLE AND I HAVE TO CONTINUE WAITING. MY COMPLAINT IS THAT THIS PROCESS IS TAKING SO LONG. LEXUS RECOMMENDS THAT I DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE ... Read more
Incident date: Jan 5, 2017
TAKATA RECALL IN JANUARY 2017 I WAS ADVISED BY MY DEALER, STEVINSON LEXUS, THAT MY LEXUS WAS SUBJECT TO A RECALL TO REPLACE DEFECTIVE AIRBAGS. DESPITE REPEATED FOLLOW UP ON MY PART, THE REPLACEMENT STILL HAS NOT BEEN SCHEDULED AND THE DEALER SAYS THAT TOYOTA HAS NOT PROVIDED THE NEEDED PARTS. I AM VERY CONCERNED ABOUT THE POTENTIAL DANGER.
Incident date: Jun 11, 2014
THIS VEHICLE SEEMS LIKE IT WAS DAMAGED FROM THE START. EVER SINCE THIS CAR WAS PURCHASED FROM PRESTIGE LEXUS NJ, IT'S JUST BEEN GIVING US PROBLEMS ALL THE TIME. IT SEEMS LIKE THIS CAR WAS FACTORY DAMAGED, OR THE DEALERSHIP REWINDED THE MILEAGE ON THE CAR BECAUSE A CAR AT 30,000 MILES SHOULDN'T HAVE PROBLEMS CONSTANTLY. WE PAYED A LOT FOR THE CAR AND PLUS EXTRA 2.000$ FOR WARRANTY DOESN'T HELP AT A... Read more
Incident date: Jun 11, 2014
THIS VEHICLE SEEMS LIKE IT WAS DAMAGED FROM THE START. EVER SINCE THIS CAR WAS PURCHASED FROM PRESTIGE LEXUS NJ, IT'S JUST BEEN GIVING US PROBLEMS ALL THE TIME. IT SEEMS LIKE THIS CAR WAS FACTORY DAMAGED, OR THE DEALERSHIP REWINDED THE MILEAGE ON THE CAR BECAUSE A CAR AT 30,000 MILES SHOULDN'T HAVE PROBLEMS CONSTANTLY. WE PAYED A LOT FOR THE CAR AND PLUS EXTRA 2.000$ FOR WARRANTY DOESN'T HELP AT A... Read more