Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,319 complaints for LEXUS
Incident date: Dec 31, 2025
Vehicle was purchased new on 5/17/2024. On January 16, 2026 the vehicle was brought into a Honda dealership because of 2 lingering issues. 1) It had low power while driving uphill on the freeway. When driving the vehicle from the Bay Area to Reno, the vehicle was unable to keep up with the flow of traffic travelling at the speed limit. Vehicles behind us were agitated. We did not know if thi... Read more
Incident date: Dec 31, 2025
Vehicle was purchased new on 5/17/2024. On January 16, 2026 the vehicle was brought into a Honda dealership because of 2 lingering issues. 1) It had low power while driving uphill on the freeway. When driving the vehicle from the Bay Area to Reno, the vehicle was unable to keep up with the flow of traffic travelling at the speed limit. Vehicles behind us were agitated. We did not know if thi... Read more
Incident date: Oct 30, 2025
I’m reaching out regarding a serious vehicle incident that occurred in September 2024 involving my 2024 Acura ZDX. The vehicle i am leasing, accelerated forward into our property under circumstances that remain unclear and crashed into our garage, tearing down approximately half of the structure. During the event, the vehicle struck my girlfriend, causing her to sustain significant injuries, in... Read more
Crash
2 injured
Incident date: Feb 11, 2026
The contact owns a 2018 Ford Edge. While the vehicle was shifted into reverse(R), the rearview camera displayed a blank screen. The contact received notification of NHTSA Campaign Number: 25V572000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. Two dealers were notified of the failure and confirmed that parts for the recall repair were not yet available. ... Read more
Incident date: Feb 4, 2026
Thermostat Issue (Steering Assist is Reduced Drive with Care) have changed this sensor 3 times in the past 3 years, there is no excuse for that. The emergency braking almost cause me and my daughter to be hit by a train when my car emergency braked while going over train tracks. this is unexcusable
Incident date: Jan 25, 2026
The contact owns a 2017 Ford F-150. The contact stated that on several occasions while driving, the vehicle shuddered and vibrated abnormally. The vehicle was taken to an independent mechanic, where the transmission fluid was flushed, and the filter was replaced. The failure recurred approximately 8 months later. On another occasion, while driving 65 MPH, the transmission unexpectedly downshifted ... Read more
Incident date: Feb 10, 2026
I changed the Air Mass Flow sensor and it’s still showing the check engine light on my dash board and giving me the same code after replacing it brand new. My brakes sound horrible after replacing both sets of brakes, front and back. The Foward Collision Warning sensor did not respond in a timely matter, resulting in a minor fender bender.
Crash
Incident date: Feb 3, 2026
The check engine light is on and reading code P07104. The vehicle has been diagnosed and it was found the torque converter is slipping and the technician recommends replacing the transmission. The anti-freeze has been low over the past 30 days and must be leaking internally. I have had to add anti-freeze twice during that time.
Incident date: Feb 3, 2026
DC-DC converter has failed causing the car to shut of while driving. During this period of time the car shuts off and the steering wheel locks. Seems to be a massive problem as every dealer we call doesn't have the parts to repair and are quoting months to fix the car.
Incident date: Feb 3, 2026
The contact owns a 2019 BMW 430I. The contact stated that there was a coolant leak. The contact stated that the engine overheated and the vehicle stalled while driving. The message "Engine Overheating - Stop Vehicle Immediately" was displayed. The vehicle was towed to the local dealer, where it was diagnosed, and it was determined that the coolant housing needed to be replaced. The vehicle was rep... Read more
Incident date: Jan 18, 2026
The contact owns a 2017 Jeep Wrangler. The contact stated that while driving approximately 30-45 MPH, the vehicle lost power. On another occasion, while driving at 20 MPH, the vehicle lost motive power. While shifting into gear, the vehicle failed to respond as intended. The check engine warning light illuminated after the failure. The driver was able to pull over safely. The vehicle was running, ... Read more
Incident date: Sep 15, 2025
Went for a tire rotation. Service tech noticed the following- THE PASSENGER REAR CONTROL ARM HAD A BOLT THAT WAS BACKING OUT OF IT & THE NUT WAS MISSING. THE BOLT HAD RUBBED THROUGH THE WHEEL WEIGHT ON THE WHEEL THAT WAS ORIGINALLY ON THE RIGHT REAR. Photo is included of the rear control arm bolts for both sides of the car. Only the right rear had a problem.
Incident date: Feb 2, 2026
The contact owns a 2015 Ford F-150. The contact stated that while driving 70 MPH on the highway, the gear transmission independently shifted from sixth gear to seventh gear. The vehicle was turned off and restarted, and the vehicle operated as intended. Neither an independent mechanic nor a dealer was contacted. The vehicle was not taken to be diagnosed or repaired. The manufacturer was not notifi... Read more
Incident date: Jun 12, 2022
My air bag “off” light comes on and then off again.
Incident date: Jun 12, 2022
Right as I was coming up on my powertrain warranty, I began to have lifter issues. I had two repairs of the original lifters that ultimately were not successful. I ended up replacing all lifters with the updated version that apparently repaired previous lifter issues. That repair cost around ~$6K. After six weeks of reasonable driving, I noticed engine oil notices for low engine oil. I was told to... Read more
Incident date: Jun 12, 2022
Transmission downshifted while driving at speed causing wheels to lock up.
Incident date: Feb 2, 2026
My windshield wipers quit working in the middle of a snow storm. I’ve seen there’s a re all on some 2019 Hyundai Tucson’s for the wiper motor. Wondering why mine isn’t included.
Incident date: Feb 2, 2026
The high-voltage battery on my 2020 Nissan Leaf is subject to Recall 25V655. The recall notice states that the battery cells can develop excessive lithium deposits, which increases electrical resistance and can cause rapid battery heating during Level 3 fast charging. Nissan instructs owners not to use Level 3 charging at all until a “remedy” is available. The issue is that the remedy describ... Read more
Incident date: Jan 28, 2026
Subject: Safety Complaint – Open Recall with No Remedy Available I am filing a safety complaint regarding my vehicle, which currently has an open recall with no available remedy. Manufacturer Recall Number: 93C NHTSA Recall Number: 25V-586 VIN: [XXX] After learning about this recall, I have experienced the exact issues described. When the vehicle is exposed to very hot or very cold temperatu... Read more
Incident date: Jan 28, 2026
Gradual battery charge loss, check engine light (MIL) illumination, and engine stall or failure to start. Burning/melting odor. Warning Lights: "Service Charging System" or battery light on dash. Electrical Failure: Vehicle stalled, won't start, has a dead battery. Noise/Smell: Burning odor, smoke from the trunk, or rattling/squealing noises. Specific Eco Model Issues: The 2013 Eco model (eAssist)... Read more
Incident date: Jan 31, 2026
Vehicle was taken to Honda of Round Rock for the Integrated Control Module (ICM) Recall (NHTSA Recall 25V785). The dealership performed partial service but stated a 'gateway' part is on backorder. Since this service, the vehicle has been returned to us with a non-functional speedometer, non-functional speed sensor, no A/C/defrost, and multiple disabled safety sensors. Driving without a speedometer... Read more
Incident date: Jan 31, 2026
Vehicle was taken to Honda of Round Rock for the Integrated Control Module (ICM) Recall (NHTSA Recall 25V785). The dealership performed partial service but stated a 'gateway' part is on backorder. Since this service, the vehicle has been returned to us with a non-functional speedometer, non-functional speed sensor, no A/C/defrost, and multiple disabled safety sensors. Driving without a speedometer... Read more
Incident date: Jan 31, 2026
Vehicle was taken to Honda of Round Rock for the Integrated Control Module (ICM) Recall (NHTSA Recall 25V785). The dealership performed partial service but stated a 'gateway' part is on backorder. Since this service, the vehicle has been returned to us with a non-functional speedometer, non-functional speed sensor, no A/C/defrost, and multiple disabled safety sensors. Driving without a speedometer... Read more
Incident date: Jan 5, 2026
Traveling on interstate, 60 mph. All of a sudden, I heard a loud noise followed by a thump. Managed to get off the exit and pulled over onto the shoulder. Noticed the sidewall had separated from the tread of the tire. 5343 miles on vehicle. Original equipment tires.
Incident date: Nov 10, 2025
DreamDrive Pro 2 is extremely dangerous and should have an immediate STOP order for all Lucids. It fails to identify road hazards and take evasive action. In multiple instances, the car has accelerated towards a stopped object and has abruptly removed autonomous driving while engaged during turns, resulting in the car veering towards obstacles.
Incident date: Dec 18, 2025
I have been having repeated issues with the doors not autolocking, liftgate functionality, rear seat sensor, and random (collision?) warnings/sensors - among other settings that keep coming undone (audio options, etc) since the purchase of this car that I have been diligently notating/timestamping- i have close to 200 occurences so far. Just submitting another report to let you know it is STILL ha... Read more
Incident date: Nov 13, 2025
I am filing this complaint to report a repeated safety-related defect involving the engine thermostat in my 2020 Dodge Journey and to formally request an investigation by the NHTSA Office of Defects Investigation (ODI). The thermostat in this vehicle has failed twice, despite being replaced after the initial failure. The recurrence of the same failure in a critical engine temperature control comp... Read more
Incident date: Nov 13, 2025
You have a recall for chryslr 200 2015 for intermittent starting and stalling caused by faulty PDC connector. NHTSA. My car is doing exactly that but its not under the recall why not? It had done this gor the last 4 months
Incident date: Nov 13, 2025
You have a recall for chryslr 200 2015 for intermittent starting and stalling caused by faulty PDC connector. NHTSA. My car is doing exactly that but its not under the recall why not? It had done this gor the last 4 months
Incident date: Jan 21, 2026
I proactively brought my Infiniti QX50 to the dealership for inspection due to the recall. The service department found metal in the engine, which they stated is related to a known recall issue. The service department told me that I need an engine replacement, but Infiniti has denied engine replacement despite this finding. According to the recall, metal inside the engine presents a risk of sudde... Read more
Incident date: Jan 21, 2026
While the vehicle was parked, the trunk opened and the alarm sounded. Using the buttons on the trunk, I shut the trunk and locked the car. A few moments later, the trunk opened and the alarm sounded again. This continued for 40 minutes. Today, if I place a battery in the main black key fob, the trunk will open with the car running. I have an appointment next week at the dealer, however, most ... Read more
Incident date: Jan 28, 2026
We purchased a Jeep Wagoneer L from Liberty Jeep in Libertyville, IL in May of 2024 and have had issues since. The first issue was on August 25th 2024 when I was driving my vehicle it stopped in the middle of the road and turned off. I had to turn my car back on and thankfully was only a block away and drive it to my driveway with the steering stiff the whole way. After this, the Jeep had to come ... Read more
Incident date: Jan 17, 2026
Vehicle rolled backwards in reverse while brake pedal was pressed all the way down. Claim was filed with Toyota. After two months, they have said it is a non-issue.
Crash
Incident date: Jan 17, 2026
My car was returned to me in a dangerous condition following a recall repair. I have a receipt that says that my break system was operating as it should be after recall work was completed but as I was driving it home from picking it up from dealership my break system comply went out for the second time while driving it. The dealership refuses to pay to have my car towed back to the service center ... Read more
Incident date: Jan 26, 2026
The roadway near [XXX] has progressive subsidence over more than 2 years, resulting in a reversed/inadequate gradient. Severe stormwater ponding after rain forms a river-like pool of standing water contaminated with toxic waste, raw sewage, industrial pollution, chemicals, ankle-biter mosquito larvae (breeding vector for diseases like West Nile), dirt, mud, animal droppings, litter, and dead plan... Read more
Incident date: Jan 26, 2026
Upon a hard (but not emergency) brake, my ABS and brake warning lights came on and my car began whirring once every few seconds. I immediately took the car to the Toyota dealership, who informed me that my master brake cylinder and booster had to be replaced, and that issues with the booster were something they had seen frequently in this generation of Priuses. I paid $5095 for repairs and inspect... Read more
Incident date: Jan 26, 2026
Upon a hard (but not emergency) brake, my ABS and brake warning lights came on and my car began whirring once every few seconds. I immediately took the car to the Toyota dealership, who informed me that my master brake cylinder and booster had to be replaced, and that issues with the booster were something they had seen frequently in this generation of Priuses. I paid $5095 for repairs and inspect... Read more
Incident date: Jan 17, 2026
I am submitting this complaint due to a potential safety-related engine failure that occurred while my vehicle was under dealership repair. My vehicle was dropped off at Huffines Hyundai on October 2, 2025, for a fuel injector issue and has remained under the dealership’s exclusive possession since that date. I have not driven or had access to the vehicle after drop-off. During the repair proce... Read more
Incident date: Jan 17, 2026
I am reporting a suspected safety defect involving the Motor Generator Unit (MGU) used in the eTorque system on my Ram 1500. The vehicle experienced an MGU failure that resulted in abnormal electrical behavior, warning messages, and impaired drivability. The vehicle was inspected by an authorized Ram dealership, which confirmed the MGU has failed and requires replacement. The MGU is currently on... Read more
Incident date: Jan 25, 2026
The Gas Door did not open in order to pump gasoline. There is no mechanical device for the driver, passenger, owner of the vehicle to manually open the gas door from the inside. There was no electronic warning within the Mercedes Benz to alert driver about malfunction of gas door not working. Driver took vehicle to local Firestone mechanic who said the "gas door actuator" needed to be replaced. Ac... Read more
Incident date: Jul 1, 2024
Multiple times at random the vehicle will display an alert on the dash that the 4X4 system, anti lock breaks, adaptive breaking as well as forward and rear collision sensors and cruise control are all disabled. This has happened 5 times now. I have taken the vehicle into the dealership and they stated that the rear Wheel Speed Sensors" were bad and replaced them. Since the wheel sensors have bee... Read more
Incident date: Jan 15, 2026
4 months after bring my truck back to the dealership for a body valve issue on the 10 speed transmission. The truck went into limp mode while I was driving.
Incident date: Jan 23, 2026
When driving my car all of a sudden it loses power almost like it’s struggling to go but the RPM revs up and makes a loud noise and my car kind of got stuck for a minute and there were cars behind me then it started going but every couple minutes it would do that again rev up really loud even when I barely push the gas and lose power and then go I have no idea why it was doing that I took it to ... Read more
Incident date: Jan 15, 2026
While driving, the electronic parking brake (EPB) system malfunctioned. The vehicle was stopped in DRIVE with Auto Hold active. When the driver door was opened briefly, the vehicle attempted to transition from Auto Hold to applying the electronic parking brake as a safety function. At that moment, the EPB malfunction warning appeared and the parking brake system faulted. There were no prior mecha... Read more
Incident date: Nov 29, 2025
I was driving on the highway with no one in front of me. The car suddenly slammed on the brakes and flashed "emergency breaking system" on my dash. My car went from about 75 mpg down to 50. The car behind me almost rear-ended me. He then proceeded to pass me and brake check me because he thought I had deliberately brake checked him. This incident caused the man behind me to get road rage and react... Read more
Incident date: Jan 22, 2026
The contact owns a 2011 Hyundai Sonata. The contact stated that while driving approximately 65 - 70 MPH, there was a grinding sensation coming from the front wheels, and the grinding sensation was felt in the steering wheel. The vehicle was taken to the dealer, who diagnosed that the rod bearings and hubs had failed, causing the grinding sound. The contact was informed that the rod bearings and hu... Read more
Incident date: Jan 10, 2026
2019 highlander has a winding sound coming from engine area, no warning lights turned on but winding sound only occurs when in drive and accelerating. vehicle has 90000 miles and winding sound started around 80000 miles. i brought highlander to toyota service and they stated they heard the sound but didnt diagnose it.
Incident date: Jan 1, 2016
Engine started misfiring and losing power and it became scary to drive this vehicle as it was not functioning properly. There was no issue prior to this immediate failure and the vehicle was recently inspected. The dealership is recommending a full engine replacement due to lifter failure.
Incident date: Jan 1, 2016
I am submitting this complaint regarding a suspected safety-related defect involving the fuel system of my Mercedes-Benz vehicle. I have experienced a persistent gasoline odor originating from the vehicle. The presence of fuel odor is not a normal operating condition and reasonably indicates a potential failure involving the fuel tank, fuel lines, or related fuel system components. Fuel vapors pr... Read more
Incident date: Sep 23, 2025
OFFICIAL REPORT: UNJUSTIFIED DENIAL OF SAFETY REMEDY & DATA INCONSISTENCY - VIN: 1C4JJXN6XPW623043 I am filing this official complaint regarding a significant barrier to resolving Safety Recall 68C (Battery Fire Risk) and Recall 78C on my 2023 Jeep Wrangler 4xe. 1. DEBUNKING MANUFACTURER CLAIMS: Stellantis Middle East (Ref: FA-25274) has declined to perform the remedy, claiming authorized dealers ... Read more