Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Sep 22, 2025
The contact owns a 2024 Lexus TX. The contact stated that while driving at 41 MPH, a vehicle ran a stop sign while distracted and hit the contact's vehicle. The contact was able to swerve and avoid a head-on collision. The contact's vehicle was struck on the right driver's side toward the rear bumper. The vehicle was pushed off the road, where it came to a stop. The driver-side and passenger-side ... Read more
Crash
1 injured
Incident date: Oct 1, 2025
The contact owns a 2025 Nissan Rogue. The contact stated while the vehicle was parked, the contact became aware that the rear glass had fractured. The contact stated that there was no impact to the glass to cause the fracture. The contact researched and noticed that it was a known failure with similar vehicles. The vehicle was not diagnosed or repaired by an independent mechanic. The contact state... Read more
Incident date: Aug 26, 2025
This vehicle continues to randomly stall upon acceleration from a dead stop. There have been numerous times this has created a near- miss accident. It has been in for service on several occasions since owning it with no resolve. This issue has been ongoing since owning it and only getting worse. Current mileage is approx 23,000 miles.
Incident date: Aug 26, 2025
ABS, BRAKE, TRACTION CONTROL & YIELD LIGHTS ARE ON AND BEEPING SOUND. ALSO BRAKE PEDAL IS HARD!!!!!
Incident date: Aug 26, 2025
ABS, BRAKE, TRACTION CONTROL & YIELD LIGHTS ARE ON AND BEEPING SOUND. ALSO BRAKE PEDAL IS HARD!!!!!
LEXUS
RX PLUG-IN HYBRID
(2025) — ENGINE
Oct 30, 2025
Incident date: Oct 29, 2025
I was driving down the road and I heard a clunk. I lost all power and coasted into a farmers field. The dash board said lost power, nothing else. I had no warning. Oil pressure was where it should be until is quit. Keller Chevrolet contacted us and told us the engine blew. The connecting rod broke and the piston come apart. I had service done on my truck 4 days prior. I always service my ... Read more
Incident date: Oct 28, 2025
The contact owns a 2017 Ford Mustang. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image was intermittently displayed with distorted lines and was unclear. The contact received notifications of NHTSA Campaign Numbers: 25V572000 (Back Over Prevention) and 25V614000 (Seat Belts); however, the parts to perform ... Read more
Incident date: Apr 5, 2024
See attached document for complaint. I have gotten all your notices about the recall, and we advised our dealer Courtesy Nissan now Cooley Nissan of Richardson, Texas and t hey said they will advise us when they are prepared to correct the faults. Unfortunately, everything you describe in the literature happened to the above car before we received your notices and I spent almost $15,000 correctin... Read more
Incident date: Apr 5, 2024
My dashboard is melting which creates a glare while driving! Unable to see threw front windshield do to the glare from the sun reflecting off the dash! All interior trim components starts melting inside the car when it's hot outside! Also my brake actuator and abs braking system went out!
Incident date: Oct 25, 2025
I went to get in my 2023 suburban this morning to travel to the gym. It started but it would not shift out of park. I looked down and noticed the check engine light was on, the ABS light was on, and the park brake light was on with a lock and wrench. I had no issues since I purchased it used in March 2025 and yesterday it was driving fine.
Incident date: Oct 29, 2025
The contact was a passenger in a 2020 Chevrolet Spark. The contact stated that, while the owner was driving at an undisclosed speed through an intersection, another vehicle failed to yield for a red light. As a result, the other vehicle collided with the passenger side front quarter panel of the vehicle. The air bags did deploy, which the contact held responsible for the injuries she sustained. No... Read more
Crash
2 injured
Incident date: Oct 29, 2025
This is a recurring and random issues: 1. The "Stereo" shuts off and will take anywhere from a minute to 10 minutes to come back on. The issue is: a. This cuts out the use of hands free operation. b. It stops all use of GPS c.I can no longer use my cell phone to call in an emergency 2. The backup camera (which is the "Stereo") goes blank or dark on occasion. Cannot see to the camera for backing up... Read more
Incident date: Oct 27, 2025
Several warnings lights appeared on the dash at the same time regarding the accident safety features including: Adaptive cruise control, automatic emergency braking, forward collision warning, lane departure warning and lane keep assistance. None are currently working. The warning randomly appeared. It's associated with the camera behind the windshield and the radar detection behind the front embl... Read more
Incident date: Oct 14, 2025
Having problems when fueling up my 2020 Ram Limited. When trying to refuel truck at the gas pump it continuously shut off. Not sure if it's a filter problem or what
Incident date: Oct 14, 2025
I was driving at 45 mph during a sunny day with normal traffic flow. The right rear tire had suddenly exploded. It almost caused a major accident. Upon inspection, the tire was totally blew out. Only the rim was left. The tire expert at Northside Lexus dealer in Houston said he had seen hundreds of blow out tires on Lexus like that. He didn't want to alert NHTSA. The tires were made by Dunlop in ... Read more
Incident date: Oct 27, 2025
On 7/22/2025 Luther Ford, When asked to drive the vehicle into the service area, the car would not go in to drive. It would not move at all. The service advisor stated we need to have the transmission taken out and taken apart to see what the issue is. He said that the transmission was needing to be replaced, and with the transmission, it is mostly because of an issue with the motor as well, but t... Read more
Incident date: Oct 27, 2025
VIN: [XXX] Current Mileage: 70,440 Vehicle: 2018 Lexus LS500 In November 2021, I purchased this vehicle with approximately 19,000 miles. Routine maintenance was performed every 7,500 miles. At approximately 44,000 miles (in 2023), the vehicle experienced severe engine failure following warning lights for Parking Support Brake Malfunction, Secondary Collision Brake System Malfunction, Check Engi... Read more
Incident date: Oct 27, 2025
Rear viiew camera stops working and/or goes blank when the car is put in reverse. Sometimes will also displays Back up camera not working please contact dealership.
Incident date: Aug 1, 2025
Description of the Problem: While driving my 2024 Kia EV9, the vehicle suddenly jerked and displayed a “Motor Control System” warning on the dashboard. The Kia Access app showed diagnostic code P0A4100 (MCU_R – Motor Control Unit fault). The issue causes the vehicle to hesitate and feel as if it loses power momentarily while in motion, creating a serious safety risk for me and my children. ... Read more
Incident date: Oct 24, 2025
On Wednesday, October 22, 2025, I was driving home from work about 5:00 PM. I started hearing a ticking noise coming from the front of the car. It would come and go, but then it got progressively worse, and finally there was a loud squelch and the engine shut off. I still had electrical control of the vehicle, steering, brakes, dash, etc. I just had no power. I had the vehicle towed to a mech... Read more
Incident date: Oct 24, 2025
I have a stick dashboard and it’s impairing my vision to see out of front windshield. Lexus did have a recall, but it expired. However, I’m still in danger while driving because of glare.
Incident date: Oct 17, 2025
The contact owns a 2018 Ford F-150. The contact stated that while driving at various speeds, the vehicle experienced erratic and unexpected transmission shifting and a loss of motive power. The vehicle was taken to the local mechanic, who diagnosed that the transmission was faulty and needed to be repaired or possibly replaced. The vehicle was not yet repaired. The manufacturer was notified of the... Read more
Incident date: Jul 26, 2025
Sometimes car will not accelerate after coming to a complete stop. It has happened on several occasions with the most recent stated below.
Incident date: Dec 14, 2022
My, Instrument Cluster PanelChrysler 300c. It with out and replace,on.10/1/25,And with out again, on10/22/25. THey tried,Convince me I, need a Battery. So I had it check,said .They said, my battery, low. Because Instrument Cluster on all night.
Incident date: Oct 18, 2025
The car has a highway driving assist (HDA) system, but the system will not work when I am wearing sunglasses. It also has a lane assist system that is supposed to steer the car for you but it also fails and gives a message that the driver is not paying attention. The driver attention alert will not go away as long as I am wearing sun glasses. If I remove the sun glasses it works fine. Hyundai says... Read more
Incident date: Oct 18, 2025
There is an issue with the brake booster and brake booster pump assemblies that causes this vehicle to brake poorly. These parts are known to malfunction in Lexus CT 200h models and recognized by Lexus/Toyota. This issue needs to be extended into a recall for the vehicle due to the danger it poses while braking. Lexus/Toyota have acknowledged the issue via their letter: Customer Support Program 21... Read more
Incident date: Mar 6, 2025
I drive a 2018 Ford Escape with only 73,000 miles. Engine misfiring upon startup and check engine light caused me to immediately take my car to the mechanic. They diagnosed my vehicle with a coolant leak into cylinder 3 in my engine and a crack in the engine head. This is a known issue in my year/make/model which has affected enough consumers that it is pending class action lawsuit. If I continue ... Read more
Incident date: Jul 20, 2025
My car was parked in my driveway. I realized that I didn't have my key on me. So I quickly ran in the house to get my key. I went outside to find my car rolling down my driveway into my neighbor's brick house. My 11 year old was messing with the gear shift from the back seat and was able to change the gear to neutral with no brake engaged and no key in the ignition. When I went to the dealership, ... Read more
Crash
Incident date: Oct 16, 2025
Yes, it put people at risk by breaking the engine and throwing oil on the highway. The engine simply opened a hole in the block. There was no light and yes the car is currently in inspection at Hyundai focus on these cars because Hyundai complicates a lot to try to get out of warranty.
Incident date: Aug 26, 2025
This vehicle has a safety issue with the headlights. Basically, the low beams for both, driver and passenger sides are not functioning at all. Several diagnostic have been done to repair the existing issue such as replacing new light bulbs, new OEM turn signal switch, replacing whole new headlight assembly for both driver/ passenger sides, checking the relay, replacing new fuses, though, the issue... Read more
Incident date: Oct 11, 2025
Tire size is a P275 / 70 / R18 On 10/11/2025 I experienced a belt separation on my driver side rear tire which resulted in a noticeable bulge in the tread area. I had similar issues with two other matching tires in this set and one of them blew out leading to a rapid loss of air. I am sure if I wouldn't have been hyper-aware of early tell tale signs of this potential issue from the previous inci... Read more
Incident date: Sep 1, 2025
Truck shut off as I was driving. NO Warning. On a hill poor visibility Gratefully no injury. Required tow truck to dealer. Just received statement REPLACED FUEL CONTROL MODULE. Vehicle has 14000 miles Cost was covered by warranty but this should not have happened! Warranty does does not cover how shaken as I am a senior driver trusting this truck.
Incident date: Sep 1, 2025
Heard clicking noise coming from steering wheel. Car shimmied when breaking off of freeway. Newish car, only 20,611 miles. Took into dealership before anything went awry. Dealership said never heard of the steering problem before. Turned out it was a tie rod going bad and repair was covered by warranty. Break issue was also covered by warranty.
Incident date: Oct 13, 2025
Loss of power steering in cold temperatures with electronic power steering.
Incident date: Oct 14, 2025
There is an odd engine 'rattling', 'guzzling', 'slurping', type noise coming from the engine and the engine has begun to idle very rough even after fresh oil change. This is directly the issue cited from Nissan as recall with no current solution - which is unacceptable. We are not interested in waiting until the car malfunctions worse and in a dangerous way in order to get this recall addressed.
Incident date: Oct 8, 2025
While entering into a parking spot the car suddenly surged, went over a curb, and crashed into a store front. The driver had her foot on the brake. We checked to see if the floor mat was against the accelerator and it was not. I have a photo of the mat.
Crash
Incident date: Oct 8, 2025
The contact owns a 2025 Honda Pilot. The contact stated that on several occasions while driving at various speeds, the Honda Sensing system misread roadway signs like JCT-190, and indicated that the speed limit was 90 MPH. The vehicle was taken to a dealer, where it was diagnosed, and determined that the dealer was aware that the functionality of the speed limit readings was not functioning proper... Read more
Incident date: Oct 14, 2025
Engine is consuming too much oil regularly. I have to fill in a quart every 600 miles or so. Interior panels are melting
Incident date: Sep 24, 2025
I am filing this complaint regarding a vehicle I purchased from Florida Fine Cars in Miami Gardens on [XXX}. The vehicle is a Ford Mustang GT with a Roush supercharger (VIN: [XXX] ). Immediately after purchase, the car exhibited serious performance and safety issues that were never disclosed by the dealer. Within hours of driving home, the vehicle showed severe power loss, hesitation during accel... Read more
Incident date: Oct 14, 2025
A crack appeared in the area noted as the Electronic Power Steering (EPS) Gear Box housing Assembly. The dealership said it was in fact dangerous as it could affect the steering. My car has a distinct 'pull to the left' when the steering wheel is turned slightly left. The system is available for inspection upon request and I do have pictures of the crack as well.
Incident date: Oct 14, 2025
The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 65 MPH, the passenger’s side A-pillar trim blew off the vehicle. The contact had received notification of NHTSA Campaign Number: 24V031000 (Structure); over a year ago and the parts were not available to repair the recall. The contact also received notification of NHTSA Campaign Number: 25V347000 (Structur... Read more
Incident date: Oct 11, 2025
On [XXX]., in heavy rush‑hour traffic on [XXX] , my vehicle (~75,417 mi) suddenly lost motive power w/o warning at ~55 mph. It became immobile in a live lane, creating a roadblock and rear‑end crash risk. Drivers swerved/honked. Accelerator had no effect; limited/no power‑steering assist; I coasted to an in‑lane stop (no safe shoulder) and activated hazards. Cluster displayed “SHIFT SYS ... Read more
Incident date: Oct 1, 2025
The shop I took my vehicle too says the vehicle is leaking gas. They looked up the vin for recalls showed me the recall said I'd have to take it to a dealership. So I scheduled an appointment for Lakeland Jaguar and Land rover and they told me they couldn't help me and don't wanna do the work if JLR isn't gonna reimburse them for recall. I can smell gas and it definitely isn't safe to drive. The d... Read more
Incident date: Sep 16, 2025
VEHICLE IS UNSAFE TO DRIVE. REMEDY IS NOT AVAILABLE, AND A FIRE CAN START UNDER THE HOOD. I HAVE A CAR THAT I BOUGHT THAT I CANNOT DRIVE WITHOUT THE ANXIETY OF A FIRE. FORD WILL NOT BUYBACK MY VEHICLE, AND THEY ARE IN BREACH OF THEIR WARRANTY.
Incident date: Sep 16, 2025
My vehicle brake, ABS, lights are on the dashboard, Lexus has deemed the vehicle unsafe to drive due to the brake actuator being faulty causing internal damage to the ABS, junction box this is a $5000 repair, upon my research I find that service bulletin were issued years ago about this from Lexus and they reimbursed or repaired these issues during a good will campagne they initiated, was advised ... Read more
Incident date: Oct 4, 2025
I was driving my vehicle and the engine light came on and the car started overheating. I had to immediately pull over. There was fluid underneath my Vehicle again. This occurred twice in 6 months. The engine coolant lines have a whole in them. This is the 2nd repair for the same issue in 6 months. The Vehicle has been sitting for over 3 weeks at dodge. They have not answered or responded to our cl... Read more
Incident date: Oct 7, 2025
The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at 35 MPH and turning the steering wheel to the left or the right, the steering wheel became difficult to maneuver. The power steering engaged and jerked the wheel to the left or the right of center. The check engine warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or re... Read more
Incident date: Oct 7, 2025
I discovered that my 2013 Volkswagen Jetta has a completely nonfunctional airbag system. On 8/23/23- airbag warning light illuminated and has remained on. In 08/2025- Midas staff informed me the light may indicate an airbag defect and referred me to Volkswagen. On 09/24/2025- Volkswagen dealer inspection documented both front crash sensors were unplugged/damaged, leaving the airbag system inoperab... Read more
Incident date: Oct 1, 2025
I have been going back and forth with Subaru of America's Advocacy department for about two weeks now, I purchased my 2018 Subaru legacy back in August of 2023. My head unit in my vehicle has now completely stopped working, I have explained that now my back up camera is now freezing and going black and that it poses a safety risk, but they are not helping me, all they keep telling me was the exten... Read more
Incident date: Sep 1, 2025
My truck will lose all throttle response and brakes harder to stop accompanied by a service electronic brake system, service electronic throttle control, and electronic traction control warning. It only happens intermittently and sometimes will go a few weeks before doing it again. (The date below for incident is latest date it happened)