Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 6,426 complaints for LAND ROVER
LAND ROVER
DISCOVERY
(2017) - UNKNOWN OR OTHER
May 26, 2022
Incident date: May 14, 2022
Left passenger door lock failed while in operation. Left door opened while vehicle in motion during turn w/ child in right side passenger seat. Very serious safe risk created. Left door still not locking. Independent service center confirmed door lock malfunctioned and failed mechanically. No warning lamps prior to malfunction.
LAND ROVER
DISCOVERY SPORT
(2017) - SERVICE BRAKES, HYDRAULIC:POWER ASSIST:HYDRAULIC:HOSES, LINES/PIPING, AND FITTINGS
May 25, 2022
Incident date: May 24, 2022
The contact owns a 2017 Land Rover Discovery Sport. The contact stated that while she was in a drive-thru line and depressing the brake pedal, the pedal went to the floorboard. The contact stated that there were no warning lights illuminated. The contact stated that she then slowly drove her vehicle to the dealer, where the vehicle remained unrepaired. The contact stated that she was informed that... Read more
LAND ROVER
RANGE ROVER EVOQUE
(2015) - POWER TRAIN
May 24, 2022
Incident date: Apr 5, 2022
The contact owns a 2015 Land Rover Range Rover Evoque. The contact stated while driving 40 MPH and slowing down to merge into traffic, the accelerator pedal was depressed and the RPM revved however, the vehicle failed to respond. The contact stated the "gear box fault" warning light was illuminated. The contact coasted off to the side of the road. The vehicle came to a stop and the contact turned ... Read more
LAND ROVER
RANGE ROVER SPORT
(2013) - FUEL SYSTEM, GASOLINE
May 24, 2022
Incident date: Aug 26, 2021
The contact owns a 2013 Land Rover Range Rover Sport. The contact received notification of NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.... Read more
LAND ROVER
LR4
(2016) - SERVICE BRAKES
May 23, 2022
Incident date: Feb 2, 2022
Complete failure of the electronic parking braking system which locked the wheels and could not be unlocked. Diagnosed by repair shop as requiring a replacement of the electronic parking brake module. Vehicle mileage is about 50,000. Part is about $1,000. I have a 2011 Land Rover LR4 which suffered from the same issue. VIN for that one is SALAG2D49BA569119.
LAND ROVER
RANGE ROVER SPORT
(2011) - FUEL SYSTEM, GASOLINE
May 23, 2022
Incident date: Feb 14, 2020
The contact owns a 2011 Land Rover Range Rover Sport. The contact stated that while driving 65 MPH, the vehicle started leaking oil. The vehicle then lost motive power. There was no warning light illuminated. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign 21V63500... Read more
LAND ROVER
DEFENDER
(2023) - POWER TRAIN
May 23, 2022
Incident date: May 22, 2022
Vehicle makes uncommanded shifts from drive into neutral when the engine restarts after stopping during an auto start-stop cycle. Driver has to manually re-engage drive after this happens.
LAND ROVER
LR4
(2016) - ENGINE
May 22, 2022
Incident date: May 8, 2022
Driving on the belt line in Madison, Wisconsin on Mother’s Day and the engine just completely lost power and shut off. THERE WAS ABSOLUTELY NO WARNING ANYTHING WAS WRONG WITH THE CAR, no warning lights, nothing. Had to coast down an off ramp where a cop sat behind us and just waited for the tow truck to arrive. Engine was locked in gear and would not even try to start, we are lucky we were close... Read more
LAND ROVER
RANGE ROVER SPORT
(2011) - VISIBILITY:SUN/MOON ROOF ASSEMBLY
May 20, 2022
Incident date: Jan 1, 2017
The contact owns a 2011 Land Rover Range Rover Sport. The contact stated that the vehicle had been flooded from the driver's side, passenger’s side, and the sunroof. The contact stated that there was water running throughout the vehicle. The vehicle had an abnormal odor. The contact called the local dealer and the contact was informed that the vehicle was not covered under warranty. The vehicle ... Read more
LAND ROVER
RANGE ROVER SPORT
(2011) - STRUCTURE:BODY
May 20, 2022
Incident date: Jan 1, 2017
The contact owns a 2011 Land Rover Range Rover Sport. The contact stated that the vehicle had been flooded from the driver's side, passenger’s side, and the sunroof. The contact stated that there was water running throughout the vehicle. The vehicle had an abnormal odor. The contact called the local dealer and the contact was informed that the vehicle was not covered under warranty. The vehicle ... Read more
LAND ROVER
LR4
(2012) - UNKNOWN OR OTHER
May 19, 2022
Incident date: Apr 20, 2022
My car has a strong gasoline odor when I drive it as well as when I turn it off and park it. However, especially when parking. In addition, after refueling, the fuel gauge lags for a few minutes in terms of fuel level. As a result of these events, I searched online for vehicle recalls and came across the information on your page. As you suggested, I contacted the authorized Land Rover dealer. Afte... Read more
LAND ROVER
LR4
(2012) - FUEL/PROPULSION SYSTEM
May 19, 2022
Incident date: Apr 20, 2022
My car has a strong gasoline odor when I drive it as well as when I turn it off and park it. However, especially when parking. In addition, after refueling, the fuel gauge lags for a few minutes in terms of fuel level. As a result of these events, I searched online for vehicle recalls and came across the information on your page. As you suggested, I contacted the authorized Land Rover dealer. Afte... Read more
LAND ROVER
RANGE ROVER SPORT
(2016) - UNKNOWN OR OTHER
May 18, 2022
Incident date: May 17, 2022
Upon making a turn the driver side door unexpectedly opened. At this point it seems the latch is malfunctioning as the door will not stay closed.
LAND ROVER
DISCOVERY
(2020) - SEAT BELTS:FRONT
May 17, 2022
Incident date: Mar 6, 2021
The contact owns a 2020 Land Rover Discovery. The contact stated while driving approximately 30 MPH, the front passenger’s side seat belt locked, trapping the passenger in the seat. The contact stated that to unlock the seat belt the passenger had to manipulate the buckle to unlatch the buckle; then insert the seat belt several times before the seat belt operated as designed. The contact stated ... Read more
LAND ROVER
DISCOVERY SPORT
(2017) - SERVICE BRAKES
May 17, 2022
Incident date: May 12, 2022
On two separate occasions the front brake line burst on Drivers side first then one year later on passenger side. Brake Pedal immediately to floor. Dealer states faulty parts First time was on freeway at speed and was able to coast to side of road second time luckily as i was pulling into parking spot and curb stopped me.
LAND ROVER
DEFENDER
(2022) - UNKNOWN OR OTHER
May 16, 2022
Incident date: May 14, 2022
For the SECOND time, my windshield cracked in the upper right corner with no impact. The second time, I wasn’t even driving! The crack looks nearly identical, even as it runs. I paid for a new windshield the first time because they insisted that a rock hit me, although none of the people in the car ever heard or saw that. This time, I wasn’t even driving.
LAND ROVER
RANGE ROVER SPORT
(2009) - WHEELS
May 15, 2022
Incident date: May 15, 2022
Spare tire wheel - no longer holds air. The section of the wheel that holds the "bead" has corroded. I checked another owner's wheel and it had similar corrosion. I believe it is systemic. I tried to buy another spare tire wheel from Land Rover and it was backordered.
LAND ROVER
DEFENDER
(2020) - UNKNOWN OR OTHER
May 9, 2022
Incident date: May 8, 2022
Engine light came on while at a stop light, engine faltered completely and car stalled. Would not restart. Shifted car into Park and tried multiple times to restart, finally got it restarted. Rolled forward per the flow of traffic and engine died again in the middle of the intersection putting me directly in harm’s way. Multiple lights including engine light and dash warnings appeared. ... Read more
LAND ROVER
DEFENDER
(2020) - ENGINE
May 9, 2022
Incident date: May 8, 2022
Engine light came on while at a stop light, engine faltered completely and car stalled. Would not restart. Shifted car into Park and tried multiple times to restart, finally got it restarted. Rolled forward per the flow of traffic and engine died again in the middle of the intersection putting me directly in harm’s way. Multiple lights including engine light and dash warnings appeared. ... Read more
LAND ROVER
DEFENDER
(2020) - ELECTRICAL SYSTEM
May 9, 2022
Incident date: May 8, 2022
Engine light came on while at a stop light, engine faltered completely and car stalled. Would not restart. Shifted car into Park and tried multiple times to restart, finally got it restarted. Rolled forward per the flow of traffic and engine died again in the middle of the intersection putting me directly in harm’s way. Multiple lights including engine light and dash warnings appeared. ... Read more
LAND ROVER
DISCOVERY SPORT
(2016) - POWER TRAIN
May 5, 2022
Incident date: Apr 11, 2022
The contact owns a 2016 Land Rover Discovery Sport. The contact stated while driving approximately 30 MPH, the vehicle lost motive power, and she heard a grinding noise coming from the engine compartment. The contact stated that the gear box fault, HDC Not Available System Fault, and Stability Control Not Available - Drive with Care messages were displayed. The contact pulled off of the road, stop... Read more
LAND ROVER
LR4
(2012) - FUEL SYSTEM, GASOLINE
May 5, 2022
Incident date: May 1, 2022
The contact owns a 2012 Land Rover LR4. The contact received notification of NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The local dealer was not contacted. The contact stated t... Read more
LAND ROVER
DEFENDER
(2022) - VISIBILITY/WIPER
Apr 29, 2022
Incident date: Apr 29, 2022
Windshield cracked spontaneously while washing. No chips, no damage and hand washed vehicle. Crack is blocking visibility and starts at top of windshield and spiders into 3 cracks.
LAND ROVER
RANGE ROVER EVOQUE
(2014) - ENGINE
Apr 26, 2022
Incident date: Mar 15, 2022
While pulling out, the vehicle stopped running in the middle of the road. On restart the gear selector went down and I was unable to switch to neutral to push it out of the way. I had it towed to landrover and they told me the cam sprocket stopper dropped onto my timing chain and made it fall off. Looking online it seems like this is a big issue and still no safety recall. This issue is known by l... Read more
LAND ROVER
RANGE ROVER
(2017) - ELECTRICAL SYSTEM
Apr 25, 2022
Incident date: Apr 11, 2022
The contact owned a 2017 Land Rover Range Rover. The contact stated while the vehicle was parked in the driveway, there was an odor coming from the vehicle. The vehicle then exploded and caught on fire. The fire department came to the scene and extinguished the fire. The fire spread to the trees and front of the home. The vehicle was deemed a total loss. The fire department mentioned that the orig... Read more
Fire
LAND ROVER
RANGE ROVER
(2017) - FUEL SYSTEM, DIESEL: PRE-HEATER
Apr 25, 2022
Incident date: Apr 11, 2022
The contact owned a 2017 Land Rover Range Rover. The contact stated while the vehicle was parked in the driveway, there was an odor coming from the vehicle. The vehicle then exploded and caught on fire. The fire department came to the scene and extinguished the fire. The fire spread to the trees and front of the home. The vehicle was deemed a total loss. The fire department mentioned that the orig... Read more
Fire
LAND ROVER
DISCOVERY SPORT
(2015) - FUEL/PROPULSION SYSTEM
Apr 23, 2022
Incident date: Apr 21, 2022
So I was driving down after getting gas and all of a sudden the check engine light came up. I went to the nearby auto shop and they told me that it was a P0299 Turbo/Super Charger Underboost error and that this was a very common occurrence on my 2015 model.
LAND ROVER
RANGE ROVER EVOQUE
(2019) - VISIBILITY:WINDSHIELD
Apr 22, 2022
Incident date: Apr 8, 2022
The contact owns a 2019 Land Rover Range Rover Evoque. The contact stated that while driving 50 MPH, there was water entering through the windshield onto the dashboard. Additionally, the hazard light failed to turn off as needed. The contact drove to the dealer however, the vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The approximate failure mileage was 51,... Read more
LAND ROVER
RANGE ROVER SPORT
(2016) - SUSPENSION
Apr 18, 2022
Incident date: Oct 17, 2020
While driving on the interstate in good weather on flat even ground the suspension fault warning came on. Maximum speed recommended 30 mph. Pull over, stop the car, turn off the engine and investigate. Car is still at operating height, no blown air suspension components. Get back in, start the car…. No warning, suspension button on console adjusts the suspension to access height, clearance, e... Read more
LAND ROVER
LR4
(2011) - ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
Apr 18, 2022
Incident date: Apr 18, 2022
2011 LAND ROVER LR4. CONSUMER WRITES IN REGARD TO GASOLINE FUEL TANK ASSEMBLY SAFETY RECALL. THE CONSUMER REQUESTED TO REIMBURSED FOR THE FUEL TANK ASSEMBLY SAFETY RECALL REPAIR.
LAND ROVER
RANGE ROVER EVOQUE
(2015) - STEERING
Apr 15, 2022
Incident date: Mar 29, 2022
Steering completely went on my car. Thankfully I was just backing out of the driveway. I had to have the car towed to the dealership b/c it was completely undrivabe. If I had been driving on the highway, I don't know what would have happened. Absolutely no warning lights came on. The issue is a bolt snapped due to corrosion. The Land Rover dealership told me they need to replace the steering gearb... Read more
LAND ROVER
DISCOVERY SPORT
(2016) - SERVICE BRAKES
Apr 10, 2022
Incident date: Mar 4, 2022
The brake pedal started to feel spongy, then the car started firing alarms about low brake fluid pressure. Made it home and upon inspection found the Right Passenger Front brake line had ruptured and was spraying fluid everywhere. This is super dangerous luckily we didn't wreck. Upon research, it appears earlier models of Land Rovers had a recall for this exact issue however Land Rover mentione... Read more
LAND ROVER
LR4
(2016) - POWER TRAIN
Apr 8, 2022
Incident date: Mar 1, 2022
The contact owns a 2016 Land Rover LR4. The contact stated after reversing, he attempted to shift into drive(D) however, the gear shifter would not move and remained seized in reverse(R). There were no warning lights illuminated. The contact turned off the vehicle. The contact could not restart the vehicle as the gear shifter would not move into park(P). Upon investigating the issue online, the to... Read more
LAND ROVER
DISCOVERY
(2018) - ELECTRICAL SYSTEM
Apr 7, 2022
Incident date: Mar 1, 2022
Car went black (all systems shut off) and i started to roll in the CVS parking lot when i was trying to drive in and Park. The brakes and nothing was engaging. IT happened so fast I was able to stop the vehicle and I am not sure how but may have just turned the shifter from drive to park... I took the vehicle in for service (a number of issues) and i forgot to mention this, I was told the Groun... Read more
LAND ROVER
DEFENDER
(2022) - LANE DEPARTURE: WARNING
Apr 5, 2022
Incident date: Aug 1, 2021
Regarding the lane departure feature, there has been a number of occurrences while operating the vehicle during daylight conditions where the system erroneously triggers causing the active steering system to engage and induce swerving. No recalls or service bulletins by the dealer have been posted regarding this issue and no system warning indications have been present. More than likely, misreadin... Read more
LAND ROVER
DEFENDER
(2022) - BACK OVER PREVENTION: WARNINGS
Apr 5, 2022
Incident date: Aug 1, 2021
Regarding the lane departure feature, there has been a number of occurrences while operating the vehicle during daylight conditions where the system erroneously triggers causing the active steering system to engage and induce swerving. No recalls or service bulletins by the dealer have been posted regarding this issue and no system warning indications have been present. More than likely, misreadin... Read more
LAND ROVER
RANGE ROVER SPORT
(2022) - ENGINE
Apr 5, 2022
Incident date: Apr 5, 2022
2022 RANGE ROVER SPORT DYNAMIC. CONSUMER WRITES IN REGARDS TO ENGINE FAILURE. THE CONSUMER STATED THE VEHICLE SHUT OFF WHILE BEING DRIVEN. THE WINDSHIELD WIPERS, HEADLIGHTS, AND COMPUTER SCREEN ALL SHUT OFF AS WELL. THE CONSUMER WAS BEING DRIVEN 60 MPH WHEN THE FAILURE OCCURED. THE DASH DISPLAYED "START STOP FAULT INDICATED".
LAND ROVER
RANGE ROVER SPORT
(2013) - FUEL/PROPULSION SYSTEM
Apr 5, 2022
Incident date: Sep 1, 2021
The gas indicator illuminates even with gas in the vehicle. The gas usage is being used at a fast rate.
LAND ROVER
RANGE ROVER SPORT
(2014) - STRUCTURE:BODY
Apr 4, 2022
Incident date: Apr 4, 2022
The passenger front door opened by itself while the vehicle was moving. Speed was fairly slow 20-25kmphs an hour. The door almost struck another car in the right lane. The door locks were engaged and no light or warning was on the dash. I pulled over and closed the door and it closed as normal. Not sure what part of the door failed and caused it to open but I’m assuming the door latch? I call... Read more
LAND ROVER
DISCOVERY
(2017) - STRUCTURE:BODY
Apr 4, 2022
Incident date: Mar 23, 2022
Back rear door latch gave out. Opened back door closed it and started driving. No bells and or warnings letting me know it wasn’t closed. Came to stop and door flew open without warning. At this point car told ne door was open. Me thinking I maybe didn’t close all the way re closed it and started driving. At 35mph around a corner and the door flew fully open again then alarms started going off... Read more
LAND ROVER
RANGE ROVER EVOQUE
(2020) - STEERING
Mar 30, 2022
Incident date: Jun 1, 2020
The contact owns a 2020 Land Rover Range Rover Evoque. The contact stated that while driving at various speeds the vehicle would suddenly jerk to the left or right without warning. The failure would cause the vehicle to go into another lane and the contact would have to aggressively steer the vehicle straight. The contact stated that the vehicle now failed to accelerate while attempting to acceler... Read more
LAND ROVER
LR4
(2012) - FUEL SYSTEM, GASOLINE
Mar 29, 2022
Incident date: Mar 1, 2022
The contact owns a 2012 Land Rover LR4. The contact received notification of NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufactu... Read more
LAND ROVER
LR4
(2013) - FUEL SYSTEM, GASOLINE
Mar 22, 2022
Incident date: Mar 22, 2021
The contact owns a 2013 Land Rover LR4. The contact stated that the interior of the vehicle had a strong gasoline odor. The contact stated that the gasoline odor was increasingly strong after refueling the vehicle. Additionally, the contact stated that the gasoline odor was making his pregnant wife nauseous. There was no warning light illuminated. The vehicle was taken to the dealer who informed t... Read more
LAND ROVER
RANGE ROVER SPORT
(2011) - FUEL/PROPULSION SYSTEM
Mar 21, 2022
Incident date: Mar 4, 2022
I was making a u-turn onto a busy 4 lane highway which the speed limit was 45mph. Once I made my turn the truck starting putting and not going over 5mph. There was a very loud smell of gas. I barely made off the highway away from the incoming traffic. On the dash Restricted Performance was illuminated. I had to get the vehicle towed. I was terrified because my daughter and I commute everyday and t... Read more
LAND ROVER
DISCOVERY SPORT
(2017) - POWER TRAIN
Mar 20, 2022
Incident date: Mar 20, 2022
Went to change lanes on highway heard a clunk and lost control of steering. Limped it to off ramp and steering was completely broken. There is only 43000 miles on this and I bought it at 39000
LAND ROVER
DISCOVERY SPORT
(2017) - WHEELS
Mar 20, 2022
Incident date: Mar 20, 2022
Went to change lanes on highway heard a clunk and lost control of steering. Limped it to off ramp and steering was completely broken. There is only 43000 miles on this and I bought it at 39000
LAND ROVER
DISCOVERY SPORT
(2017) - STEERING
Mar 20, 2022
Incident date: Mar 20, 2022
Went to change lanes on highway heard a clunk and lost control of steering. Limped it to off ramp and steering was completely broken. There is only 43000 miles on this and I bought it at 39000
LAND ROVER
DEFENDER
(2021) - VISIBILITY/WIPER
Mar 20, 2022
Incident date: Apr 1, 2021
Shortly after buying the car a small people hit the windshield while driving on the highway and broke the windshield right in the eyesight of the driver side. It was a little larger than a quarter in size and took 3 months for replacement due to back order. 2 weeks after the replacement the windshield spontaneously cracked while driving from the middle base of the windshield up and towards the pas... Read more