Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 6,214 complaints for LAND ROVER
LAND ROVER
DISCOVERY
(2017) — VISIBILITY/WIPER
Jan 31, 2022
Incident date: Jan 22, 2022
Water ingress on the passenger side from the Windshield, could result in visibility issues and electronics failure as already noted in the bulletin - https://static.nhtsa.gov/odi/tsbs/2018/MC-10152016-9999.pdf I was in a car wash when suddenly I noticed the water ingress and Land Rover of Bethesda is not going to take care of the issue even after the Bulletin detail was shared with them
LAND ROVER
RANGE ROVER SPORT
(2010) — EQUIPMENT
Jan 28, 2022
Incident date: Jan 19, 2021
The contact owns a 2010 Land Rover Range Rover Sport equipped with Atlantic British lower suspension control arm: LR029302, Front Lower driver’s aftermarket part. The contact stated that he installed the part with help from an independent mechanic. The contact stated that the aftermarket parts product was faulty. The contact stated he took the vehicle back to the independent mechanic and had the... Read more
LAND ROVER
RANGE ROVER SPORT
(2010) — FUEL SYSTEM, GASOLINE
Jan 25, 2022
Incident date: Jan 18, 2022
The contact owns a 2010 Land Rover Range Rover Sport. The contact stated that while driving at 30 MPH, the check engine warning light illuminated. The contact veered to the side of the road and noticed fuel leaking from underneath the vehicle onto the ground. The vehicle was towed to the contact's residence. The dealer was notified of the failure and advised the contact that his VIN was included i... Read more
LAND ROVER
DEFENDER
(2022) — LANE DEPARTURE: ASSIST
Jan 24, 2022
Incident date: Jan 24, 2022
Power steering failed upon starting the car after 12 hours of non use. The lane assist light came on saying it was unavailable. Upon first starting it did not move in drive or reverse but was able to after a few restarts but the steering was still failing. I am worried about the steering failing while driving.
LAND ROVER
DEFENDER
(2022) — STEERING
Jan 24, 2022
Incident date: Jan 24, 2022
Power steering failed upon starting the car after 12 hours of non use. The lane assist light came on saying it was unavailable. Upon first starting it did not move in drive or reverse but was able to after a few restarts but the steering was still failing. I am worried about the steering failing while driving.
LAND ROVER
DEFENDER
(2022) — POWER TRAIN
Jan 21, 2022
Incident date: Jan 20, 2022
I was sitting at a red traffic light, the auto stop/start function activated and engine shut off. when the light turned green I hit the gas and my 2022 Defender stalled. I started the vehicle went to put into gear and it stalled again. I tried to start the Vehicle again and it stalled right away. on my third attempt to start vehicle it finally started. also while driving during the day when i stop... Read more
LAND ROVER
DISCOVERY
(2017) — ENGINE
Jan 20, 2022
Incident date: Nov 23, 2021
[XXX]-VIN 2017- Discovery Failed Water Pump Detective -Requesting a recall Dear Safety Dept, The vehicle stop in the middle of the road and did not start back up. The vehicle was code for low coolant and issue stating a water pump and manifold crack in a plastic part connect to the engine. I only had the this vehicle for 11 months since the light came on back in November. I'm being told I ... Read more
LAND ROVER
DEFENDER
(2022) — STRUCTURE:BODY
Jan 20, 2022
Incident date: Jan 20, 2022
Two driver-side A-pillar trim pieces fell off at highway speed. The dealer repaired under warranty, but less than a month later the same two pieces fell off again at highway speed. The second time one of the pieces struck another vehicle. This defect is a road hazard and safety risk that needs to be addressed.
LAND ROVER
RANGE ROVER SPORT
(2011) — FUEL SYSTEM, GASOLINE
Jan 20, 2022
Incident date: Nov 1, 2021
The contact owns a 2011 Land Rover Range Rover Sport. The contact received notification of NHTSA campaign number 21V635000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The... Read more
LAND ROVER
RANGE ROVER SPORT
(2014) — ENGINE
Jan 18, 2022
Incident date: Dec 1, 2021
I receive a constant warning light - check engine light comes on - for loose gas cap. I will adjust the gas cap and it will go away and then come back on, illuminate again shortly after. There is a strong fuel smell inside and outside of the vehicle.
LAND ROVER
RANGE ROVER SPORT
(2014) — FUEL/PROPULSION SYSTEM
Jan 18, 2022
Incident date: Dec 1, 2021
I receive a constant warning light - check engine light comes on - for loose gas cap. I will adjust the gas cap and it will go away and then come back on, illuminate again shortly after. There is a strong fuel smell inside and outside of the vehicle.
LAND ROVER
RANGE ROVER EVOQUE
(2017) — SEAT BELTS
Jan 17, 2022
Incident date: Jan 3, 2022
Front Passenger seatbelt does not stay latched which puts any passengers in vehicle in harms way due to faulty buckle. Which in case of wreck could cause bodily harm or death due to faulty equipment. Range Rover states since my vin is not on recall list they will not replace. Local Range Rover service department is going to charge over $400 to replace since they state out of warranty even though v... Read more
LAND ROVER
DISCOVERY SPORT
(2017) — ENGINE
Jan 14, 2022
Incident date: Dec 15, 2021
Cam position sensor failure, timing chain tensioner failure, valve cover cracked.
LAND ROVER
RANGE ROVER SPORT
(2018) — ENGINE
Jan 13, 2022
Incident date: Dec 1, 2021
Vehicle hesitates on accelerating from low speed. It is extremely dangerous and I have nearly been broadsided a number of times. From a rolling start at low speed, depressing the accelerator pedal has no effect.. it feels like an eternity until the engine comes to life. I would say at least two full seconds. And when it finally does come to life, it can be a neck-snapping shocking jolt that wi... Read more
LAND ROVER
RANGE ROVER SPORT
(2018) — POWER TRAIN
Jan 13, 2022
Incident date: Dec 1, 2021
Vehicle hesitates on accelerating from low speed. It is extremely dangerous and I have nearly been broadsided a number of times. From a rolling start at low speed, depressing the accelerator pedal has no effect.. it feels like an eternity until the engine comes to life. I would say at least two full seconds. And when it finally does come to life, it can be a neck-snapping shocking jolt that wi... Read more
LAND ROVER
LR4
(2015) — FUEL SYSTEM, GASOLINE
Jan 13, 2022
Incident date: Oct 1, 2021
The contact owns a 2015 Land Rover LR4. The contact stated that upon taking his vehicle to an independent mechanic, the mechanic informed him that fuel had been leaking from the vehicle. The contact then took the vehicle to a dealer where he was given an estimate for repair. The contact then received a recall notice for NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline) however, the contact ... Read more
LAND ROVER
DISCOVERY
(2017) — UNKNOWN OR OTHER
Jan 12, 2022
Incident date: Jan 8, 2022
There is a leak from the windshield. A lot of Landrover Discovery’s owners having the same issue and the manufacturer is not fixing it if the vehicle is not on warranty. I called my dealer in Orlando and they told me that I should take it to my insurance but it was not caused by an accident. It is a problem with most Discoveries from 2020 and under. Please help! Thanks!
LAND ROVER
DISCOVERY SPORT
(2016) — ENGINE
Jan 12, 2022
Incident date: Jan 8, 2022
In July 2019 the 2016 Land Rover Discovery sport experienced a failure of the crank shaft pulley that completely destroyed the engine. At time of failure in 2019 car has approximately 96,500 miles. A claim was filed with Land Rover which was denied because they deemed the crank pulley a serviceable part that should have been maintained by car owner. The engine was subsequently replaced with used e... Read more
LAND ROVER
DISCOVERY
(2017) — ELECTRICAL SYSTEM
Jan 11, 2022
Incident date: Jan 6, 2022
I was driving on th highway when all my electrical went out no lights no signal noting the car is in the shop it has happened multiple times
LAND ROVER
DISCOVERY
(2017) — EXTERIOR LIGHTING
Jan 11, 2022
Incident date: Jan 6, 2022
I was driving on th highway when all my electrical went out no lights no signal noting the car is in the shop it has happened multiple times
LAND ROVER
DEFENDER
(2020) — STEERING
Jan 9, 2022
Incident date: Nov 30, 2021
This happenedtwice after the most recent update(os 3.0). When i turned on my vehicle and engaged drive, power steering was disabled and/or locked. Im not sure which it was, but steering the vehicle was not possible, for several seconds, until it resolved itself.
LAND ROVER
DISCOVERY
(2018) — UNKNOWN OR OTHER
Jan 8, 2022
Incident date: Nov 19, 2021
Leaking front windshield at the center and right. Known issue with this car and series, but somehow this specific VIN is not in the group for the recall. This occurred exactly like the others and it should be covered. I had to argue with Aristocrat Motors in Miriam and they decided (for now, hasn't been completed) to cover it. This should be covered for the other VINS that aren't incl... Read more
LAND ROVER
DEFENDER
(2020) — STEERING
Jan 4, 2022
Incident date: Jan 4, 2022
Steering wheel locked and I was unable to drive the car. Tried to start and restart but the steering wheel is locked and a safety hazard for me.
LAND ROVER
LR4
(2010) — FUEL SYSTEM, GASOLINE
Jan 4, 2022
Incident date: Sep 3, 2021
The contact owns a 2010 Land Rover LR4. The contact stated that while driving at 65-70 MPH with passengers in the vehicle, the passengers informed her that they were smelling a strong gasoline odor. The contact stated that as she arrived at her destination, she noticed a trail of gasoline. The vehicle was towed to the contact's residence and had not been driven since. The contact received a recall... Read more
LAND ROVER
RANGE ROVER EVOQUE
(2013) — STRUCTURE:BODY
Dec 28, 2021
Incident date: Dec 3, 2021
Driving on the highway the passenger door opens.
LAND ROVER
DEFENDER
(2022) — LANE DEPARTURE: ASSIST
Dec 23, 2021
Incident date: Dec 15, 2021
I started my vehicle as usual, everything looked ok except “lane assist not available!” was showing on the driver's screen, and when I wanted to drive away, the steering wheel was unresponsive, but I could drive the vehicle forward and in reverse. Also, the main interactive display was slightly dimmed. I tried a couple of restarts (engine off, lock and leave for 30mins) to no avail. I call... Read more
LAND ROVER
DEFENDER
(2022) — STEERING
Dec 23, 2021
Incident date: Dec 15, 2021
I started my vehicle as usual, everything looked ok except “lane assist not available!” was showing on the driver's screen, and when I wanted to drive away, the steering wheel was unresponsive, but I could drive the vehicle forward and in reverse. Also, the main interactive display was slightly dimmed. I tried a couple of restarts (engine off, lock and leave for 30mins) to no avail. I call... Read more
LAND ROVER
RANGE ROVER SPORT
(2010) — FUEL SYSTEM, GASOLINE
Dec 22, 2021
Incident date: Sep 1, 2021
The contact owns a 2010 Land Rover Range Rover Sport. The contact stated that while entering the vehicle through the front and rear passenger’s side door, she would smell an odor of fuel. The contact stated that she had seen fuel leaking under the vehicle when reversing out the driveway. The contact received notification of NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline) however, the pa... Read more
LAND ROVER
RANGE ROVER EVOQUE
(2013) — ENGINE
Dec 20, 2021
Incident date: Nov 1, 2021
The contact's granddaughter owns a 2013 Land Rover Range Rover Evoque. The contact stated that while her granddaughter was driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer and diagnosed that the turbocharger, intake, exhaust variable valve timing (VVT), timing chain, and all other supporting parts needed to be replaced. The vehicle wa... Read more
LAND ROVER
RANGE ROVER EVOQUE
(2021) — ENGINE
Dec 19, 2021
Incident date: Dec 19, 2021
Car stop while driving.
LAND ROVER
DISCOVERY
(2020) — UNKNOWN OR OTHER
Dec 14, 2021
Incident date: Dec 11, 2021
After the recent rain we had in CT and the Northeast we got in the car and water was dripping out of screw holes in the lighting and from the headliner just below the area where the windshield meets the body of the vehicle. The water was dripping into the drive selector and other electronics and the headliner was saturated with water. After calling multiple Land Rover dealers I was informed that f... Read more
LAND ROVER
DEFENDER
(2022) — UNKNOWN OR OTHER
Dec 13, 2021
Incident date: Dec 12, 2021
My windshield spontaneously cracked. No impact, just a sudden cracking noise and the crack appeared shortly thereafter. I was in the car at the time. No impact with anything was noted. (I have had chips many times and this was not that sound). The crack starts at the lower midline of the windshield, extends up about 9" before arcing horizontally. This crack is near identical to at least three ... Read more
LAND ROVER
DISCOVERY
(2017) — VISIBILITY/WIPER
Dec 13, 2021
Incident date: Nov 14, 2021
The windshield failed allowing rain water to pool in the floorboards of the vehicle. The electronics were destroyed, the damage done was well above $20,000.00. Land Rover didn’t take any responsibility as it was 40 days outside of warranty. The car had less than 40,000 miles on it. Likely my insurance kicked in and declared the vehicle a total loss.
LAND ROVER
DISCOVERY
(2017) — ENGINE
Dec 13, 2021
Incident date: Nov 14, 2021
The windshield failed allowing rain water to pool in the floorboards of the vehicle. The electronics were destroyed, the damage done was well above $20,000.00. Land Rover didn’t take any responsibility as it was 40 days outside of warranty. The car had less than 40,000 miles on it. Likely my insurance kicked in and declared the vehicle a total loss.
LAND ROVER
DISCOVERY
(2017) — ELECTRICAL SYSTEM
Dec 13, 2021
Incident date: Nov 14, 2021
The windshield failed allowing rain water to pool in the floorboards of the vehicle. The electronics were destroyed, the damage done was well above $20,000.00. Land Rover didn’t take any responsibility as it was 40 days outside of warranty. The car had less than 40,000 miles on it. Likely my insurance kicked in and declared the vehicle a total loss.
LAND ROVER
RANGE ROVER SPORT
(2014) — FUEL/PROPULSION SYSTEM
Dec 10, 2021
Incident date: Nov 10, 2021
There is a strong fuel smell outside and inside the cabin that gets worse
LAND ROVER
RANGE ROVER SPORT
(2011) — FUEL/PROPULSION SYSTEM
Dec 10, 2021
Incident date: Aug 1, 2021
At the beginning of the year my car started going into limp mode and shutting down. I had it inspected and the purge valve was faulty and I paid to have it replaced in august 2021. In the past month it’s started dying while driving, mostly as I’m pulling up to a stoplight. The engine will sputter and it will completely die while the car is in drive which means I loose controll of the steering ... Read more
LAND ROVER
RANGE ROVER SPORT
(2011) — ENGINE
Dec 10, 2021
Incident date: Aug 1, 2021
At the beginning of the year my car started going into limp mode and shutting down. I had it inspected and the purge valve was faulty and I paid to have it replaced in august 2021. In the past month it’s started dying while driving, mostly as I’m pulling up to a stoplight. The engine will sputter and it will completely die while the car is in drive which means I loose controll of the steering ... Read more
LAND ROVER
RANGE ROVER SPORT
(2012) — FUEL SYSTEM, GASOLINE
Dec 9, 2021
Incident date: Jun 1, 2021
The contact owns a 2012 Land Rover Range Rover Sport. The contact received notification of NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, a fuel odor was detecte... Read more
LAND ROVER
RANGE ROVER EVOQUE
(2015) — FUEL/PROPULSION SYSTEM
Dec 9, 2021
Incident date: Dec 2, 2021
Two month ago , i bought this 2015 Landover Evoque a week later i smelled fuel gasoline odor , after a close inspection , found gasoline leaking from the right rear of the vehicle's tire above the gas tank , am a mechanic by hobby , started digging in online and found the same issue with other landcovers see below (( Makes/Models/Model Years: LAND ROVER/LR4/2010-2016 LAND ROVER/RANGE ROVER S... Read more
LAND ROVER
LR4
(2012) — FUEL SYSTEM, GASOLINE
Dec 9, 2021
Incident date: Oct 7, 2021
The contact owns a 2012 Land Rover LR4. The contact received notification of NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, a fuel odor was detected. The dealer ... Read more
LAND ROVER
RANGE ROVER
(2017) — FUEL SYSTEM, GASOLINE
Dec 6, 2021
Incident date: Dec 3, 2021
The contact owns a 2017 Land Rover Range Rover. The contact stated while driving at an undisclosed speed, the contact noticed an abnormal gasoline odor coming into the interior of the vehicle. There was no warning light illuminated. The contact continued to drive to the residence. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was... Read more
LAND ROVER
RANGE ROVER SPORT
(2011) — WHEELS
Dec 6, 2021
Incident date: Nov 24, 2021
SAFETY RECALL N623: Gasoline Fuel Tank Flange Assembly Cracking WHY is this recall not showing when I enter my VIN number here? Vehicle was towed back to house November 24th, 2021 after discovering it was leaking gas all over the Walmart parking lot. I have been smelling gas inside the vehicle and on the outside passenger side of the vehicle for almost 2 months! I saw no visible evidence to pr... Read more
LAND ROVER
RANGE ROVER SPORT
(2011) — SUSPENSION
Dec 6, 2021
Incident date: Nov 24, 2021
SAFETY RECALL N623: Gasoline Fuel Tank Flange Assembly Cracking WHY is this recall not showing when I enter my VIN number here? Vehicle was towed back to house November 24th, 2021 after discovering it was leaking gas all over the Walmart parking lot. I have been smelling gas inside the vehicle and on the outside passenger side of the vehicle for almost 2 months! I saw no visible evidence to pr... Read more
LAND ROVER
RANGE ROVER SPORT
(2011) — FUEL/PROPULSION SYSTEM
Dec 6, 2021
Incident date: Nov 24, 2021
SAFETY RECALL N623: Gasoline Fuel Tank Flange Assembly Cracking WHY is this recall not showing when I enter my VIN number here? Vehicle was towed back to house November 24th, 2021 after discovering it was leaking gas all over the Walmart parking lot. I have been smelling gas inside the vehicle and on the outside passenger side of the vehicle for almost 2 months! I saw no visible evidence to pr... Read more
LAND ROVER
RANGE ROVER SPORT
(2010) — FUEL SYSTEM, GASOLINE
Dec 3, 2021
Incident date: Sep 29, 2021
The contact owns a 2010 Land Rover Range Rover Sport. The contact received notification of NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer confirmed that parts were not yet available for the recall repair. The contact stated that she was smelled a strong odor of gasoline upon starting the vehicle. The contac... Read more
LAND ROVER
RANGE ROVER VELAR
(2021) — ELECTRICAL SYSTEM
Nov 29, 2021
Incident date: Nov 22, 2021
While driving at 55mph on a smooth surface the car steered itself irratically upon which I had to fight the steering wheel to keep in my lane, this has happened twice on smooth dry surface at 55mph.
LAND ROVER
RANGE ROVER VELAR
(2021) — STEERING
Nov 29, 2021
Incident date: Nov 22, 2021
While driving at 55mph on a smooth surface the car steered itself irratically upon which I had to fight the steering wheel to keep in my lane, this has happened twice on smooth dry surface at 55mph.
LAND ROVER
DISCOVERY SPORT
(2018) — ENGINE
Nov 28, 2021
Incident date: Jul 6, 2018
1) Acceleration lags 1-2 seconds when you step on the gas pedal - have been almost hit many times when taking off at a stop light or changing lanes - very dangerous on streets, but also on the freeway. 2) Issue with electrical since the day I purchased it brand new in 2018 - auto stop-start only worked one time - dealer checked the vehicle out, declared the feature requires a fully charged battery... Read more
LAND ROVER
DISCOVERY SPORT
(2018) — ELECTRICAL SYSTEM
Nov 28, 2021
Incident date: Jul 6, 2018
1) Acceleration lags 1-2 seconds when you step on the gas pedal - have been almost hit many times when taking off at a stop light or changing lanes - very dangerous on streets, but also on the freeway. 2) Issue with electrical since the day I purchased it brand new in 2018 - auto stop-start only worked one time - dealer checked the vehicle out, declared the feature requires a fully charged battery... Read more