Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 6,426 complaints for LAND ROVER
LAND ROVER
RANGE ROVER EVOQUE
(2017) - ENGINE
Dec 11, 2022
Incident date: Sep 9, 2022
As I was accelerating to enter I-495, The check engine light appeared and the engine lost all power and died. The the entire car lost power to include the engine, power steering and power brakes. There was a noise from the engine compartment and the transmission selector know dropped into a powered off position and would not raise up. There was no accident, but it was very close to being an a... Read more
LAND ROVER
RANGE ROVER
(2012) - LATCHES/LOCKS/LINKAGES
Dec 7, 2022
Incident date: Jun 17, 2022
The contact owns a 2012 Land Rover Range Rover. The contact stated that when she entered the vehicle, she was unable to close the front passenger’s side door. There was an unknown warning light illuminated. The contact became aware that the front passenger’s side door latch was fractured. The vehicle was taken to a local dealer, where the door latch was replaced; however, the contact then stat... Read more
LAND ROVER
DISCOVERY
(2017) - UNKNOWN OR OTHER
Dec 6, 2022
Incident date: Nov 29, 2022
Front windshield has a leak for the second time. The first time it was replaced a year ago, and now the leak is in the top of the windshield frame causing water to leak onto the dash and also on to infotainment screen from the rear view mirror above. Loss and failure of electrical components is a real consternation in regard to this issue. Apparently this is an ongoing manufacturer production fai... Read more
LAND ROVER
DISCOVERY
(2017) - VISIBILITY/WIPER
Dec 6, 2022
Incident date: Nov 29, 2022
Front windshield has a leak for the second time. The first time it was replaced a year ago, and now the leak is in the top of the windshield frame causing water to leak onto the dash and also on to infotainment screen from the rear view mirror above. Loss and failure of electrical components is a real consternation in regard to this issue. Apparently this is an ongoing manufacturer production fai... Read more
LAND ROVER
RANGE ROVER SPORT
(2013) - FUEL/PROPULSION SYSTEM
Dec 5, 2022
Incident date: Nov 8, 2022
My mechanic observed the fuel tank shield (WFN500021) in the undercarriage was totally rusted-out. This fuel tank shield holds the fuel tank. The part was completely rusted and the concern is that the fuel tank will fall out while driving - and igniting. I have shopped around for parts - every dealer has the part on back order. I purchased an after market fuel tank shield on ebay - it does not... Read more
LAND ROVER
RANGE ROVER EVOQUE
(2016) - VISIBILITY:REARVIEW MIRRORS/DEVICES:INTERIOR
Dec 5, 2022
Incident date: Oct 5, 2019
The contact owns a 2016 Land Rover Range Rover Evoque. The contact stated while reversing the vehicle, water inadvertently poured all over the contact. The contact notice that water was leaking from behind the rearview mirror. The dealer was contacted and informed about the incident. The dealer stated that the vehicle was already repaired under an unknown recall and that the repair had to be paid ... Read more
LAND ROVER
LR2
(2008) - POWER TRAIN
Dec 3, 2022
Incident date: Nov 28, 2022
I have a 2008 Land Rover LR2 in mint condition and regularly maintained by a Land Rover dealer and purchased new from a LR dealer in Pittsburgh. It only has 39K miles and always parked indoors. Last year I noticed a humming, grinding sound coming from the rear wheels.I took it twice to the Fort Myers Florida LR dealer for service but they could not find the problem other than that the differentia... Read more
LAND ROVER
RANGE ROVER EVOQUE
(2017) - UNKNOWN OR OTHER
Dec 1, 2022
Incident date: Nov 23, 2022
First off, my VIN info on the first part of this form did not mention the my car is a convertible With that being said , the car was in my driveway in the rain ( I was working on the garage door so I parked it outside) Its the first time in been in the rain since I owned it. When I pulled it in from the rain I notes water sloshing in the back quarter cavities. My concern is submerged electrical ... Read more
LAND ROVER
RANGE ROVER EVOQUE
(2017) - ELECTRICAL SYSTEM
Dec 1, 2022
Incident date: Nov 23, 2022
First off, my VIN info on the first part of this form did not mention the my car is a convertible With that being said , the car was in my driveway in the rain ( I was working on the garage door so I parked it outside) Its the first time in been in the rain since I owned it. When I pulled it in from the rain I notes water sloshing in the back quarter cavities. My concern is submerged electrical ... Read more
LAND ROVER
RANGE ROVER EVOQUE
(2017) - STRUCTURE:BODY
Dec 1, 2022
Incident date: Nov 23, 2022
First off, my VIN info on the first part of this form did not mention the my car is a convertible With that being said , the car was in my driveway in the rain ( I was working on the garage door so I parked it outside) Its the first time in been in the rain since I owned it. When I pulled it in from the rain I notes water sloshing in the back quarter cavities. My concern is submerged electrical ... Read more
LAND ROVER
RANGE ROVER EVOQUE
(2013) - AIR BAGS
Nov 28, 2022
Incident date: Oct 13, 2022
The supplementary Restraint System SRS passenger airbag concern.bringing continuous illumination of the SRS WARNING lamp on the instrument cluster .the passenger airbag Disable indicator PADi la,p in the overhead console also illuminates. The conditions doent clear in the next subsequent ignition cycle. There is a recall on evoque 2012-2013 of exact problem , but not in this VIN number car that I... Read more
LAND ROVER
RANGE ROVER SPORT
(2013) - STRUCTURE
Nov 23, 2022
Incident date: Nov 21, 2022
The contact owns a 2014 Land Rover Range Rover Sport. The contact stated while driving approximately 45-50 MPH, the brake pedal was depressed but went to the floorboard and failed to respond. The contact engaged the parking brake and manually shifted into a lower gear, causing the vehicle to gradually stop. The contact veered to the side of the road. The contact stated upon inspecting the vehicle,... Read more
LAND ROVER
RANGE ROVER SPORT
(2013) - SERVICE BRAKES, HYDRAULIC
Nov 23, 2022
Incident date: Nov 21, 2022
The contact owns a 2014 Land Rover Range Rover Sport. The contact stated while driving approximately 45-50 MPH, the brake pedal was depressed but went to the floorboard and failed to respond. The contact engaged the parking brake and manually shifted into a lower gear, causing the vehicle to gradually stop. The contact veered to the side of the road. The contact stated upon inspecting the vehicle,... Read more
LAND ROVER
RANGE ROVER SPORT
(2023) - LANE DEPARTURE: ASSIST
Nov 22, 2022
Incident date: Nov 2, 2022
Adaptive Cruise Control does not recognize (at times) stopped cars. SUV will accelerate into a stopped car. Similar problem on the NJ Turnpike traveling 65 mph with Adaptive Cruise Control. All lanes had a meaningful slow down and SUV continued to accelerate into slowdown. Almost had an accident and had to slam on the breaks. There was NO collision warning (should he alerted). The Lane Assist is ... Read more
LAND ROVER
RANGE ROVER SPORT
(2023) - FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Nov 22, 2022
Incident date: Nov 2, 2022
Adaptive Cruise Control does not recognize (at times) stopped cars. SUV will accelerate into a stopped car. Similar problem on the NJ Turnpike traveling 65 mph with Adaptive Cruise Control. All lanes had a meaningful slow down and SUV continued to accelerate into slowdown. Almost had an accident and had to slam on the breaks. There was NO collision warning (should he alerted). The Lane Assist is ... Read more
LAND ROVER
RANGE ROVER VELAR
(2022) - POWER TRAIN
Nov 22, 2022
Incident date: Nov 15, 2022
On several occasions the vehicle shifted by itself from D to N. Leaving you stuck until you shifted into P then back to D. This is scary and potentially dangerous. Dealer has only a service bulletin, so if you complain they can hopefully fix it. But, this is dangerous should have a recall.
LAND ROVER
LR2
(2014) - FUEL SYSTEM, GASOLINE
Nov 21, 2022
Incident date: Aug 21, 2022
The contact owns a 2014 Land Rover LR2. The contact stated noticed an abnormal fuel odor coming from the rear of the vehicle. The contact noticed fuel leaking towards the bottom of the fuel tank. The vehicle was diagnosed with a defective fuel tank flange. The contact referenced NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline) however, the VIN was not included. The vehicle was not repaired... Read more
LAND ROVER
RANGE ROVER SPORT
(2020) - UNKNOWN OR OTHER
Nov 18, 2022
Incident date: Nov 18, 2022
Land Rover/Range Rover does not have remote start on the key fob, but instead proudly boasts of their InControl App. "InControl Remote provides information on your vehicle and enables you to interact with it remotely. Compatible with most AndroidTM and Apple iOS® smartphones, this service allows you to lock/unlock the doors, remotely preheat/precool the vehicle using the climate control function ... Read more
LAND ROVER
DEFENDER
(2022) - VISIBILITY/WIPER
Nov 15, 2022
Incident date: Sep 23, 2022
I Have a 2022 Land Rover defender 110 and it had 8,000 miles on it. One day I was driving and the windshield just cracked, nothing had hit it and no visible chips were present. I have yet to receive a replacement windshield.
LAND ROVER
RANGE ROVER EVOQUE
(2017) - UNKNOWN OR OTHER
Nov 13, 2022
Incident date: Apr 5, 2022
The issue has to do with the Navigation System. It is so bad, it is dangerous. In Napa, CA the system was telling me to turn the wrong way on a one way street. In Nevada, it nearly took us off a cliff in the mountains. I have advised Land Rover of this issue, but they couldn't care less. I'm not sure if Navigation Systems falls in the safety recall category, but in this case I think it should... Read more
LAND ROVER
RANGE ROVER VELAR
(2019) - ENGINE
Nov 9, 2022
Incident date: Nov 3, 2022
My 2019 Range Rover Velar engine caught on fire while it was parked and off. The vehicle gave no warning and showed no signs of overheating or maintenance that needed to be done. The fire was so bad and hot it totaled the velar and another vehicle.
Fire
LAND ROVER
RANGE ROVER SPORT
(2016) - LANE DEPARTURE: WARNING
Nov 5, 2022
Incident date: Sep 9, 2022
The vehicle has a Incorrect Diesel Exhaust Fluid Quality Detected Warning only have 249 miles before no engine starts. Vehicle currently has 83,000 miles on odometer. Dealer stated that I needed a Catalytic converter and NOX Sensor cost $2800 The land keep assist, lane departure warning and front facing camera are all inoperative.
LAND ROVER
RANGE ROVER SPORT
(2016) - LANE DEPARTURE: ASSIST
Nov 5, 2022
Incident date: Sep 9, 2022
The vehicle has a Incorrect Diesel Exhaust Fluid Quality Detected Warning only have 249 miles before no engine starts. Vehicle currently has 83,000 miles on odometer. Dealer stated that I needed a Catalytic converter and NOX Sensor cost $2800 The land keep assist, lane departure warning and front facing camera are all inoperative.
LAND ROVER
RANGE ROVER SPORT
(2016) - ENGINE
Nov 5, 2022
Incident date: Sep 9, 2022
The vehicle has a Incorrect Diesel Exhaust Fluid Quality Detected Warning only have 249 miles before no engine starts. Vehicle currently has 83,000 miles on odometer. Dealer stated that I needed a Catalytic converter and NOX Sensor cost $2800 The land keep assist, lane departure warning and front facing camera are all inoperative.
LAND ROVER
RANGE ROVER
(2015) - ENGINE
Nov 3, 2022
Incident date: Oct 29, 2022
Cooling notification not sufficient. Sensor location will not measure if coolant is low, therefor causing complete failure of engine of overheating without warning/error.
LAND ROVER
RANGE ROVER EVOQUE
(2020) - LANE DEPARTURE: WARNING
Nov 2, 2022
Incident date: Nov 1, 2022
Almost everyday since manufacture updated vehicle for previous recall and even before that I notice it’s worse. I constantly have to check if BSA is activated MANY times I almost hit another vehicle which thank goodness I have not yet let happen being adapted to looking in blind spot.
Crash
Fire
LAND ROVER
RANGE ROVER EVOQUE
(2020) - LANE DEPARTURE: BLIND SPOT DETECTION
Nov 2, 2022
Incident date: Nov 1, 2022
Almost everyday since manufacture updated vehicle for previous recall and even before that I notice it’s worse. I constantly have to check if BSA is activated MANY times I almost hit another vehicle which thank goodness I have not yet let happen being adapted to looking in blind spot.
Crash
Fire
LAND ROVER
RANGE ROVER EVOQUE
(2020) - STEERING
Nov 2, 2022
Incident date: Nov 1, 2022
Almost everyday since manufacture updated vehicle for previous recall and even before that I notice it’s worse. I constantly have to check if BSA is activated MANY times I almost hit another vehicle which thank goodness I have not yet let happen being adapted to looking in blind spot.
Crash
Fire
LAND ROVER
LR4
(2015) - ENGINE
Nov 1, 2022
Incident date: Nov 1, 2022
2015 LAND ROVER LR4. CONSUMER WRITES IN REGARD TO VEHICLE FIRE. THE CONSUMER STATED HE WANTS TO KNOW HOW THIS RECALL IS ASSOCIATED WITH AFTER THE INITIAL REPORTING PERIOD.
Fire
LAND ROVER
DEFENDER
(2020) - VISIBILITY/WIPER
Nov 1, 2022
Incident date: Oct 14, 2022
My 2020 Defender has had three incidences of the windshield cracking due to the smallest pebble. The first two cracks, I had professionally sealed. The latest incident involved a pebble so small that I couldn't see it. In fact, the pebble was so tiny that a point of contact on the windshield can barely be observed. However, it caused the windshield to crack clear across the middle, impairing visib... Read more
LAND ROVER
LR4
(2013) - SUSPENSION
Nov 1, 2022
Incident date: Oct 31, 2022
I recently had a failure, while driving, of the left rear toe link bolt on my 2013 Land Rover LR4. A few pictures of this fractured bolt (Land Rover Part # RYG501580G) are attached. The failure caused the left rear wheel to toe in about 10-20 degrees. Fortunately I was driving on a circular on-ramp to Interstate 15 in St. George, Utah. Had I gotten on the freeway and had this failure while cha... Read more
LAND ROVER
LR4
(2016) - STRUCTURE
Oct 25, 2022
Incident date: Oct 25, 2022
The upper dash board of the LR4 is made out of I believe leather. But it's shrinking and distorting so badly that I worry about the passenger side airbag deploying properly. It could affect it potentially 2 ways, first, doesn't deploy because it cant, or it deploys incorrectly. Either could have devastating consequences to the front passenger. I have done research on this and Land Rover knows t... Read more
LAND ROVER
LR4
(2016) - AIR BAGS
Oct 25, 2022
Incident date: Oct 25, 2022
The upper dash board of the LR4 is made out of I believe leather. But it's shrinking and distorting so badly that I worry about the passenger side airbag deploying properly. It could affect it potentially 2 ways, first, doesn't deploy because it cant, or it deploys incorrectly. Either could have devastating consequences to the front passenger. I have done research on this and Land Rover knows t... Read more
LAND ROVER
DISCOVERY SPORT
(2016) - ENGINE
Oct 21, 2022
Incident date: Jun 21, 2021
I experienced three incidents attributable to a malfunction of the turbocharger integrated exhaust manifold. The first two occasions the vehicle suddenly and inexplicably lost power slowing to approximately 5 mph. Acceleration only made the engine rev up but did not increase power. No prior indications from the function of engine nor any warning indicators activated at the time the first two i... Read more
LAND ROVER
RANGE ROVER SPORT
(2010) - FUEL SYSTEM, GASOLINE
Oct 20, 2022
Incident date: Oct 20, 2021
The contact owns a 2010 Land Rover Range Rover Sport. The contact stated that upon standing next to the vehicle in the driveway, he smelled an abnormally strong gasoline odor. The contact stated that he could also smell the gasoline odor inside the vehicle. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline) and the ... Read more
LAND ROVER
LR4
(2010) - FUEL SYSTEM, GASOLINE
Oct 18, 2022
Incident date: Aug 30, 2019
The contact owns a 2010 Land Rover LR4. The contact stated that upon entering the vehicle, an abnormal fuel odor permeated throughout the vehicle. The contact then discovered that fuel was leaking from the fuel tank. The contact took the vehicle to an independent mechanic and the vehicle was repaired with the parts that had led to a recall. The contact then received a letter in the mail that his v... Read more
LAND ROVER
DISCOVERY
(2017) - UNKNOWN OR OTHER
Oct 17, 2022
Incident date: Oct 1, 2022
Windshield leak cause water to drain into floor boards and accumulate until electrical connectors were affected. The dash and display screen went completely black when driving, as well as the car refusing to start.
LAND ROVER
DISCOVERY
(2017) - ELECTRICAL SYSTEM
Oct 17, 2022
Incident date: Oct 1, 2022
Windshield leak cause water to drain into floor boards and accumulate until electrical connectors were affected. The dash and display screen went completely black when driving, as well as the car refusing to start.
LAND ROVER
DISCOVERY
(2020) - ELECTRICAL SYSTEM
Oct 17, 2022
Incident date: Sep 13, 2022
Vehicle warning lights come on including traction control and engine warning. Vehicle stops running after halting and then quits running completely. I had the vehicle towed 80 miles to the nearest dealer in Columbia, SC they reported that it was a loose ground wire on the battery and told me it was resolved. Less than a month later the same thing happened again and all 4 wheels locked up requiring... Read more
LAND ROVER
DISCOVERY
(2020) - ENGINE
Oct 17, 2022
Incident date: Sep 13, 2022
Vehicle warning lights come on including traction control and engine warning. Vehicle stops running after halting and then quits running completely. I had the vehicle towed 80 miles to the nearest dealer in Columbia, SC they reported that it was a loose ground wire on the battery and told me it was resolved. Less than a month later the same thing happened again and all 4 wheels locked up requiring... Read more
LAND ROVER
DISCOVERY
(2020) - POWER TRAIN
Oct 17, 2022
Incident date: Sep 13, 2022
Vehicle warning lights come on including traction control and engine warning. Vehicle stops running after halting and then quits running completely. I had the vehicle towed 80 miles to the nearest dealer in Columbia, SC they reported that it was a loose ground wire on the battery and told me it was resolved. Less than a month later the same thing happened again and all 4 wheels locked up requiring... Read more
LAND ROVER
RANGE ROVER SPORT
(2012) - UNKNOWN OR OTHER
Oct 14, 2022
Incident date: Oct 6, 2022
Car started smoking from under front hood while driving, while pulling to a stop, smoke started flooded cabin with my son and grandchildren in the car. They all got out safely but then the front engine and car exploded in flames.
Fire
LAND ROVER
LR4
(2012) - ENGINE
Oct 13, 2022
Incident date: Jul 22, 2022
My 2012 LR4 engine completely seized on the highway in July 2022 while I was traveling at 75mph. I was incredibly lucky to be in the right hand lane (after passing 2 large trucks) when I heard and felt the extremely abrupt "clunk" come from the engine. The red engine light came on and my LR4 no longer worked. I had to veer off the highway and coast onto the grass. Had I been in the left hand lane ... Read more
LAND ROVER
RANGE ROVER EVOQUE
(2018) - ELECTRICAL SYSTEM
Oct 12, 2022
Incident date: Dec 1, 2021
When I reverse in cold outside temperatures there is a very loud squealing noise. When turning wheel slowly left or right there is a loud grinding noise that gets louder when pressing the gas. When I turn the heater on over 2 notches a loud buzzing whistling sound gets louder the higher I turn the heater on. I have taken it to Land Rover and they tell me they couldn’t find anything wrong ... Read more
LAND ROVER
RANGE ROVER EVOQUE
(2018) - STEERING
Oct 12, 2022
Incident date: Dec 1, 2021
When I reverse in cold outside temperatures there is a very loud squealing noise. When turning wheel slowly left or right there is a loud grinding noise that gets louder when pressing the gas. When I turn the heater on over 2 notches a loud buzzing whistling sound gets louder the higher I turn the heater on. I have taken it to Land Rover and they tell me they couldn’t find anything wrong ... Read more
LAND ROVER
RANGE ROVER EVOQUE
(2018) - SERVICE BRAKES
Oct 12, 2022
Incident date: Dec 1, 2021
When I reverse in cold outside temperatures there is a very loud squealing noise. When turning wheel slowly left or right there is a loud grinding noise that gets louder when pressing the gas. When I turn the heater on over 2 notches a loud buzzing whistling sound gets louder the higher I turn the heater on. I have taken it to Land Rover and they tell me they couldn’t find anything wrong ... Read more
LAND ROVER
RANGE ROVER EVOQUE
(2020) - SERVICE BRAKES
Oct 6, 2022
Incident date: Oct 6, 2022
The cover of foot rest broke and went under brake paddle and restricted driver to apply brake.
LAND ROVER
RANGE ROVER EVOQUE
(2020) - UNKNOWN OR OTHER
Oct 6, 2022
Incident date: Oct 6, 2022
The cover of foot rest broke and went under brake paddle and restricted driver to apply brake.
LAND ROVER
RANGE ROVER EVOQUE
(2013) - POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
Oct 5, 2022
Incident date: Jun 10, 2018
The contact owns a 2013 Land Rover Range Rover Evoque. The contact stated while driving approximately 30 MPH and slowing to a stop at a traffic sign, the vehicle came to an abrupt stop as if the contact had depressed the brake pedal suddenly. The contact stated the "disengage e-brake" warning was illuminated. The contact stated that the procedure had illuminated on the instrument panel to disengag... Read more
LAND ROVER
DISCOVERY SPORT
(2021) - UNKNOWN OR OTHER
Sep 24, 2022
Incident date: Jul 29, 2022
The ignition does not turn on or the car will not power on with the key. The car has been at the dealership for a month and they have been unable to repair what is clearly an electronic problem with the vehicle. The power button in the ignition does not power up and the vehicle does not start.