Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 6,426 complaints for LAND ROVER

Incident date: Oct 23, 2022

Vehicle was called in 2022 for recall #209 and nothing was found. On 07/02/2023 vehicle engine light came on and started flashing. Took to local parts store and diagnostic was performed and showed to be vehicle bearing rod was bad. Vehicle is slow to advance on acceleration.

Incident date: Oct 23, 2022

High oil consumption between oil changes. Usually add 3 quarts of oil between 5K mile oil changes.

Incident date: Jul 2, 2023

While driving on the interstate and set MPH were 55, a series of notifications popped up on my dashboard. One stated “Steering assist fault repair required.” After I hit Ok to clear the screen my steering wheel tightened up and locked and caused me to almost crash into another family. We were able to move it to a safe location.

Incident date: Jun 23, 2023

The car won't start after I've driven it and it won't turn over it shakes and acts as if out of gas or a loose connection??electric..I have to wait for 20 min.before it will start.,and I'm able to drive it.other sites I've punched my vin number at states Honda has a fuel pump recall for my car and other sites says it don't.??

Incident date: Jun 23, 2023

The truck has developed a shake that can be felt in the floor boards, seat, and steering wheel at highway speeds. It’s has spent several months at dealerships without being fixed. I have replaced tires, wheels, shocks, upper control arms, and the transfer case without success.

Incident date: Jun 26, 2023

Intermittent braking while in cruise control for no reason. Nothing in the way, no cars around. Reduces speeds from 10 t0 50 miles per hour. At time it reduces speeds almost to a dead stop. If another car was behind us, could cause a serious crash. Happens at random times.

Incident date: Feb 16, 2023

I was on the freeway going about 75mph when all of a sudden it lost acceleration I couldn't get it to go more to 35 or 40 mph in and gear. Pulled to the side and let it sit for like 15 mins and it started up normal drove fine for a little bit. Then I went the back way home and didn't go over 50mph and it was fine got home and parked. Next morning went to leave and like 5 miles down the road only d... Read more

Incident date: Feb 16, 2023

The part that failed was the dual clutch. I was in traffic and my car did not want to accelerate after the stop it began to sputter then went to accelerate this happened more then once. It has been inspected and diagnosed for a worn clutch but I bought the car like that. No check engine light or anything has came on. I am financing this car and it sucks that I am not able to drive it if it was an ... Read more

Incident date: Jun 23, 2023

The contact owns a 2013 Ford Escape. The contact stated while driving 50 MPH, a message that the engine was overheating and would soon shut down was displayed. The vehicle lost motive power and stalled. The contact was able to pull over on the side of the road and checked under the hood and noticed that the coolant level was low. The contact added coolant, and the vehicle operated normally. The de... Read more

Incident date: Jun 16, 2023

I would like to bring to your attention two safety concerns regarding the 2016 Ford F150 model, specifically related to the braking system and the panoramic roof hardware. I have experienced these issues which may pose potential risks and compromise the safety and functionality of the vehicle. Brakes Dragging or Caliper Seizing: Brakes on my 2016 Ford F150, which have experienced dragging brake... Read more

Incident date: Jun 13, 2023

While driving on 15 freeway between Riverside CA to Las Vegas NV, I put the car in cruise control. While near Barstow, the car hard brakes dropping speed quickly. Luckily no other car was near. I changed lanes to pull on the side as I wasn’t sure what was happened, as it actually felt like the car had locked up. I did take the car out of cruise control and that seemed to fix the problem. I’ve... Read more

Incident date: Jan 12, 2023

The contact owns a 2012 Chevrolet Sonic. The contact stated that vehicle failed to accelerate while depressing the accelerator pedal. The contact stated that the check engine and ABS warning lights were illuminated. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 114,... Read more

Incident date: May 23, 2023

B Camshaft position timing over-advanced or system performance Bank1 A Camshaft position timing over-advanced or system performance Bank 2 and Mercedes Benz didn't want to fix this problem and just wanted to change out the engine for 50 thousand dollars. the car is a 2017 w222 Mercedes Benz s550 s Class with a m278 engine.

Incident date: May 23, 2023

The car was repaired at a Hyundai dealership less than a month prior to the incident. I was driving down a road with no one around besides me and my passenger when all of a sudden Orange sparks start flying out the sides of the car, I slow down and pull over as fast as I could, then I noticed fire on the passenger side and hurried us out the car. It proceeded to burn away until the firefighters ca... Read more

Fire

Incident date: Jun 3, 2023

My motorcycle went in a couple of years ago for a check because it would show neutral but be in gear and vice versa. The dealer cleaned the contacts and pins. It was fine for a bit and now at 55K miles it’s back to doing the same thing. It will show neutral and I’m on the highway doing 65 mph. The. Third gear and I’m stopped with the clutch out. The dealer is now saying we have to pay fo... Read more

Incident date: Apr 6, 2023

Power steering and stalilitrak keep going out while driving the electrical stuff on the dash keeps going out too

Incident date: Jan 1, 2021

The car is totalled. My car tripped 9+ malfunction warnings, after starting and driving. These included rear brake lights, directionals, start/stop system, and more. It appears that the sunroof leaks, and the roof drains were clogged (even though they were specifically checked and cleaned by the dealer 2 months earlier). This led to water accumulating in the areas under the back seat (a prior reca... Read more

Incident date: Apr 29, 2023

Blind Spot Monitor is unreliable and unsafe. Causes false sense of positional awareness when changing lanes. Hundreds of other owners have reported similar complaints on social media. Winnebago has fixed the problem by using a Ford-based system on 2023 models but has mostly ignored previously manufactured EKKOs other than to attempt repairs that fail over and over again.

Incident date: Apr 29, 2023

Three lights appeared on the dashboard…code C1391. This has affected the braking system, and the traction control…and the brakes no longer regenerate the battery. The mechanic said “YOU MUST NOT DRIVE THIS CAR” until a $2,700 repair is made. There was, apparently, a service bulletin sent out in 2019, and was then extended until 2022…which we did not receive, although we’ve been at the ... Read more

Incident date: Apr 29, 2023

Car began losing power particularly at low speeds. AAA inspected vehicle and determined that clutch and transmission would need to be replaced (~$10K repair). This is the second time the transmission and clutch have been replaced. The car has a total of 50,000 miles on it (ie, it is still, mechanically, very, very young ) Manufacturer seems to have known about the issue.

Incident date: May 28, 2023

Just need a recall sheet for shipping vehicle.

Incident date: May 28, 2023

This recall is potentially life threatening. It has been months & the dealer is still saying there is no fix. I believe they are not giving it the proper attention because this recall affects only Diesel engines & there were not many diesel jeep models purchased compared to traditional gas engine jeeps. I own 2. Both are affected & I feel unsafe. Please see that they remedy this problem asap befor... Read more

Incident date: May 24, 2023

When heavy regenerative braking is used, the car decelerates very quickly. Despite this, the brake lights do not turn on. This is very dangerous as the regenerative braking can be used to completely stop the vehicle. People driving behind me need to be aware that I am coming to a stop and are not currently warned. Technology Connections just released a very detailed video on the Ioniq 5 which use... Read more

Incident date: May 11, 2023

The contact owns a 2019 Ford Fiesta. The contact stated that during heavy rains, water seeped into the vehicle through the taillights. Upon investigating, the contact stated that he observed what appeared to be water damage, unpleasant odors, mildew, and corrosion. No warning lights were illuminated. The vehicle was taken to a dealer, who informed the contact that there were no recalls open on the... Read more

Incident date: May 11, 2023

Difficult cold start ups. When the bike is cold or has been sitting for 1-2 weeks and I start it up intermittently the bike has problems starting up and running. Will stall out and need to attempt to restart it several times before it will run. Appears to be running on a single cylinder for 30-45 seconds when it does finally start up then will run as normal. This does not occur when the motorcycle... Read more

Incident date: May 11, 2023

parked in angle space and turned off car. went into store for about 15 minutes. got in car and started it. heard a noise sounding like a car revving engine and looked behind me to see if it was another vehicle. realized it was my car. tried to push foot on accelerator but it was all the way to floor and would not come up. immediately put foot on brake and turned off car. looked at floor mat and... Read more

Incident date: May 19, 2023

The Driver's side seat belt does not latch. The problem started 3 months ago. We contacted Honda Dealer and was told it is not part of the Honda Seat Belt Recall as the recall relates to Honda models 2018-2020. However please note it is the SAME EXACT PROBLEM with the seat belt in my car. I have been using the PASSENGER SIDE LATCH to buckle the seatbelt. I contacted Honda Corporation and was to... Read more

Incident date: May 18, 2023

Driving down the highway with the cruise control set and all of a sudden the cruise control stops working and my dash is dinging with service ABS system and service Electronic Brake System. The truck had 78,500 miles when this first happened. Now it does it intermittently while driving down the road. I notice there’s no recalls and it sound like a large problem. Haven’t taken it to a dealer ye... Read more

Incident date: May 7, 2023

The contact owns a 2012 Nissan Xterra. The contact received notification of NHTSA Campaign Number: 23E012000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not... Read more

Incident date: Apr 10, 2022

When im driving down the road and the slightest bump is on yhe side of the road, the truck feels like its not connected to the framing or the wheels or something because when i hit the bump it jerks the wheels to the right and that's the only side it does it on and it does it so abruptly at times it almost pushes me into another car or it jerks the steering wheel out of my hands. Im not sure if th... Read more

Incident date: May 1, 2023

Plastic/metal from steering wheel become dislodged/detached/warped, caused major laceration to my right ring finger when making left turn 5/6/23 4PM. Went to urgent care as a result, had to get tetanus shot.

1 injured

Incident date: May 10, 2023

I was on my way home going down a windy back road going about 45 mph. there was a jeep in front of me and the mail truck was in front of them. the mail truck went to slow down and take a right onto a different road and as the jeep slowed down i applied my breaks and there was no response. this was not the first time this had happened in this vehicle but this time i panicked and i had to cut my whe... Read more

Crash 2 injured

Incident date: Apr 4, 2023

The trailer towing guidance in the 2022 Hyundai Tucson Hybrid owner’s manual is incorrect and would put the driver in a dangerous situation if followed. There are at least two key errors: - Page 6-68 states, “The trailer tongue should weigh a maximum of 10% of the total loaded trailer weight . . .” This is incorrect. For stability, the trailer tongue weight should be a minimum of 10% of the... Read more

Incident date: Apr 30, 2023

The infotainment screen cracked on its own due to weather or humidity. The infotainment then proceeded to have ghost issues where it would change randomly. These seems like an electrical hazard. There are numerous complaints in forums but on 2014-2016 were recalled when other years have the same issue.

Incident date: Nov 27, 2022

While driving, the vehicle will, if going over a bump, begin shaking uncontrollably, and render the driver helpless to remain in control of steering other than to slam on the brakes and hope another vehicle does not hit them. Vehicle ceases shaking when brought down to a slow rate of speed and then drives as normal. I have replaced multiple parts and cannot locate the problem. Happens frequently.

Incident date: Apr 13, 2023

The car will start, drive for a minute or two and then the battery warning light flashes and the car completely stalls out and dies. This has now happened 3 times. Back in I believe January it happened and I replaced the battery, but then was told that the battery I replaced was actually still good (it had only been a year old). It then happened yesterday and then again today. I have taken it i... Read more

Incident date: Feb 27, 2023

The contact owns a 2019 Mercedes-Benz A220. The contact stated that upon attempting to refuel the vehicle, the gas cap failed to open. The vehicle was towed to the dealer, where the fuel door intermediate lid was opened, and the contact returned to the gas station to refuel the vehicle; however, the failure recurred. The vehicle was taken to the dealer, where it was diagnosed that the fuel door re... Read more

Incident date: Feb 27, 2023

Tesla abruptly reduced speed by as much as 30 mph while using cruise control in various scenerios. @ lanes highway with oncoming traffic, divided highways with no traffic or obstacles nearby. It happened at least 6 different times while on a 1400 mile trip. There were no warnings issued in any of the occurances. I discontinued using cruise control because of this issue. I have an appointment to ta... Read more

Incident date: Feb 27, 2023

Incident date: Apr 10, 2023

Panels by windshield one flew off on interstate and other is loose I'm scared this going rip off and cause an accident I see all same models have same issue. Please recall asap. I need this fixed and is a manufacturing defect.

Incident date: Apr 1, 2023

I was driving down the highway. The weather was clear. Sunny. The road was dry. Middle of the afternoon. I was using the Adaptive Cruise Control. I was driving the speed limit, 70 MPH after driving for a couple of hours, the car had about three different times when it felt like the brake was tapped, the car slowed a bit and then regained speed. I stopped at my destination for about 4 ho... Read more

Incident date: Jan 17, 2015

The contact owns a 2013 Ford Focus. The contact stated while driving at various speeds, the accelerator pedal was depressed, and the vehicle started sputtering and hesitating. The vehicle was repaired under an unknown recall. The contact stated that five times between 2016 and 2018, while driving at various speeds and depressing the accelerator pedal, the vehicle sputtered and paused. The vehicle ... Read more

Incident date: Apr 17, 2023

On May 20, 2022, I was attempting to back into a parking space when my car lunged forward and crashed into two parked cars. I suffered a cracked sternum. No one else was hurt but I was just a few feet from the ground-level windows of a motel. Much body damage to my car (in excess of $13,000) and the other two cars. Police report was filed. Insurance claim filed. No reproduction of problem sought f... Read more

Crash 1 injured

Incident date: Apr 17, 2023

Crash 1 injured

Incident date: Apr 1, 2022

The contact owns a 2021 Ram 2500. The contact stated that on multiple occasions while driving at various speeds, the vehicle started to decelerate inadvertently while the accelerator pedal was depressed. The vehicle then lost motive power. The contact stated that the vehicle failed to exceed 10 MPH. The contact then stated that a message appeared on the instrument panel, indicating to “See Deale... Read more

Incident date: Apr 17, 2023

Coolant leaking in cylinders, white exhaust smoke, rough idle, coolant smell, diagnostic trouble code P0303 due to misfire. Safety hazard due to risk of engine failure or engine fire.

Incident date: Apr 2, 2023

The contact owns a 2016 Ford Fusion. The contact stated that the traction control warning light was illuminated. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for t... Read more

Incident date: Aug 17, 2022

The contact owns a 2017 Hyundai Tucson. The contact stated while his daughter was driving 60 MPH, the vehicle started shuddering. The check engine warning light and several unknown warning lights were illuminated. The contact’s daughter veered to the side of the roadway. The contact stated that he met his daughter on the side of the roadway and attempted to restart the vehicle several times; how... Read more

Incident date: Mar 26, 2023

The contact owns a 2016 Kia Soul. The contact stated while driving approximately 65 MPH, the vehicle stalled and failed to restart. The check engine warning light was illuminated prior to the failure. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the previous ow... Read more

Incident date: Mar 1, 2023

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted, and the contact was informed and advised to schedule a recall repair appo... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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