Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 6,426 complaints for LAND ROVER

Incident date: Aug 12, 2023

The right side outside mirror glass detached and fell off while driving down the road. There was no noticeable defect on the vehicle prior to this and no known reason for this to happen. The vehicle was operating normally and was not involved in any sort of unusual maneuvering or crash. Upon taking it to the Toyota dealership it was found that glass did in fact detach on its own and needed to repl... Read more

Incident date: Aug 12, 2023

Incident date: Apr 3, 2023

3 time same time going 60 and speed drop 40 fast almost some hot from the back in freeway was a miss fire what was fix but the 3 time show a code p1326 Is problem w the motor.

Incident date: Apr 3, 2023

Motor mounts and transmission mounts continue to fail at intervals or 13,000 miles and again at 16,000 miles. Vibration of transmission is scary. Mercedes has replaced the mounts many times. They refuse to install new Transmission mount now after only 16,000 miles on the replacement. I have contacted MBUSA and they are telling me , they will not help with these substandard parts. Very well-known i... Read more

Incident date: Aug 10, 2023

Power Steering Failure- With warning lamps initiated after driving forward. I own a 2010 Ford Fusion with only 58k miles. Never had a problem before- - Incident 1- While getting in the vehicle on a straight path after starting the car and going forward the cars “Power Steering Failure” lamp turns on and there is no turning or moving on the steering wheel other than going forward. The elect... Read more

Incident date: Aug 10, 2023

Recall for catalytic converter failure not fixed. Dealer claimed to fix but lied. My catalytic converter is failing and Kia refused to fix it with previous recall appointments. Now it could result in major engine or a fire. Took it in multiple times and dealer failed to resolve the issue. A year later and my car won’t go over 40 mph.

Incident date: Jul 23, 2023

In nearly exactly the same fashion as Tesla, Chevrolet has reduced my battery range by 15-20% and they don't have any idea when or if they will restore what I've paid for.

Incident date: Jul 23, 2023

The car just shut down while it was on and I was in it. Luckily I was at a stop. This is the second time it has happened in 6 months. It would be scary if it happened if it happened on the freeway. I do not feel safe driving this vehicle.

Incident date: Jul 23, 2023

Incident date: Aug 5, 2023

Chevrolet Equinox and GMC Terrain vehicles are plagued by a defect that causes the SUVs to burn or consume excessive amounts of oil, leading to a risk of catastrophic engine damage and serious safety concerns. This is a problem with certain Equinox, mine incldued. The recalls should not be by state, if there is a problem we should be able to take to dealer and get tested and if it fails they fix ... Read more

Incident date: Aug 7, 2023

NHTSA recall 15V-205: OC3 Seat Occupancy Mat is missing other model years. my 2012 R56 was just diagnosed by a garage as having exactly this error. Why isn't NHTSA also recalling the other model years impacted by this safety issue? As the NHTSA must know, this safety issue is impacting many Mini Cooper model years, to the extent that a secondary market for bypass devices has emerged [XXX] ). Add... Read more

Incident date: Aug 10, 2023

While driving in October 2022, my car suddenly had the check engine light begin flashing. My car immediately began to lose power and would barely accelerate. Multiple other dash lights then started flashing. I called the Honda dealership who told me to drive it there. I barely made it to the dealership (having to drive slowly, not being able to accelerate, and not knowing if the car was sudden... Read more

Incident date: Jul 14, 2023

While on vacation in Canada, power steering went out. It came back once for less than a mile and went out again. I was told the remanufactured parts were on back order. Once I got the truck back to Missouri I was quoted $3440 for the part. I found it online from a dealer in McKinney Texas and repaired it myself for $1878. Several times as we limped the truck back to Missouri, my friend would have... Read more

Incident date: Aug 4, 2023

The contact owns a 2014 Ram1500. The contact received notification of NHTSA Campaign Number: 23V411000 (Engine and Engine Cooling) and 22V406000 (Fuel System, Diesel) however, the parts to do the recall repairs were not yet available. The contact stated that the check engine warning light was intermittently illuminated. The vehicle was not diagnosed or repaired. An undisclosed dealer was contacted... Read more

Incident date: Aug 4, 2023

No complete failure has happened as I chose to not drive the vehicle as I feel it is unsafe. The rear trailing arm body mounts rust to a point that I feel the structural integrity is compromised. At first glance the mount appears intact but after tapping lightly with a small hammer pieces of the mount fall off leaving a large portion of the mount missing. I have attached pictures of the mount befo... Read more

Incident date: Jul 14, 2023

Tire pressure light is always on. I have to put air in tires almost everyday. The air never stay in tires. I’m always catching a flat tire. Malfunction light is always on. I buy new tires every month. Also I was driving and the tire & axle was loss to fall off. I made it to the auto shop in time for him to tell me the problem but it still isn’t fixed.

Incident date: Aug 5, 2023

Just completed a 2week trip and the car attempted to stop on its own over 37 times (stopped counting) on the highway. 2times I had a semi within a block of my rear of the car. Since this occurrence is not anticipated it worries me that it's going to cause an accident. Reported to Tesla and it's days the feature is beta, I don't believe that for a second . This my 3td car with adaptive cruise ... Read more

Incident date: Aug 4, 2023

Sunroof shattered while driving down the road

Incident date: Feb 1, 2023

Few days ago, the check engine light turned on in the dashboard of the Kia Niro 2017 The car was taken to an authorized Kia dealership for diagnostic. The dealership informed that the "Fuel air filter kit & NVLD" needed to be changed at the expenses of the owner. The same issue was described in the "Kia technical service bulletin ... SA395" in the NHTSA website. This bulletin explains that the de... Read more

Incident date: May 11, 2023

I leased a brand new 2023 Ford Explorer. The day I was driving it home I noticed a distinct cracking/popping sound when I turned the steering wheel to the left while lifting my foot off the brake. It is not a series of pops. It’s just one pop when the wheel is turned. When I got home I took out the paper mat that was on the floor to make sure there were no other sounds in the car. The sound happ... Read more

Incident date: Jul 17, 2023

The contact owns a 2013 Ford Escape. The contact stated that while driving at an undisclosed speed, the message "Engine Overheated" displayed, and the vehicle lost motive power and stalled. The vehicle was towed to an independent mechanic, where an engine sensor was replaced; however, the failure reoccurred. The vehicle was then towed to the local dealer, who diagnosed that the engine head had cra... Read more

Incident date: Jul 17, 2023

Experience steering wheel vibrations between speeds of 60 mph and 80 mph - have taken vehicle to dealership and they have confirmed problem but said it was a characteristic condition of the suspension on vehicle. It is highly distracting when operating a motor vehicle at freeway speeds and with out warning the steering wheel starts shaking back and forth. Dealership has rebalanced and rotated ti... Read more

Incident date: Jul 18, 2023

The contact owns a 2009 Mitsubishi Lancer. The contact stated while driving at night, the low-beam headlights turned off and turned on independently, causing a visibility hazard for the driver. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The contact was informed that the VIN was not included in NHTSA Campaign Number: 15V23200... Read more

Incident date: Jul 29, 2023

2 instances occurred where the auto start/stop initiated in the midst of driving resulting in a stall and required the car to be restarted in order to start driving again. One time occurred while backing up and another while taking a turn both at low speeds. There was a recall on 2021 Volkswagen Taos’s for the same problem. I brought the car to the dealership to be assessed and the car remained ... Read more

Incident date: Jul 29, 2023

Two batteries in my Subaru suddenly started draining completely within a few days of each other. One day my husband was on a busy street and the dashboard began flashing, the lights, dImmed, and the car started making an unusual beeping sound. Our mechanic called Subaru and was told that it could be a problem with a VCM fuse. He tested the car overnight and easily discovered the VCM fuse was the p... Read more

Incident date: May 15, 2022

I have had many incidents of my Tesla Model Y Phantom braking. Traveling down the road using cruise control on a clear dry sunny day with proper lane markings not next to center dividing wall and no other vehicles in front of mine or to the sides my Tesla will suddenly apply the brakes for no apparent reason as if the car is detecting another vehicle or object ahead. The braking is sudden and aggr... Read more

Incident date: May 15, 2022

Incident date: Jul 26, 2023

I brought my 2018 Ford focus in July 22 2021 . I took it in because it had taken over an hour to crank and when it did crank it get really bad had it brought to Green Ford in Greensboro North Carolina. They said they fixed it. I end up having to bring it back the next day. When I brought it back they said that the head gaskets had cracked so they were going to replace and the engine. The engine wa... Read more

Incident date: Jul 6, 2023

Car has only 3000 miles and already has a bad battery. Code DTC P1AA600

Incident date: Jul 21, 2023

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the engine had misfired, and spark plug #1 needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that at start-up, the engine rumbled, and the chec... Read more

Incident date: May 31, 2023

My VW Jetta 2019 car just stopped twice with “Check Starter System” error and failed to turn on right in the middle of the road which might have lead to some serious accident. Once on a light the steering and brakes both got locked and all the electrics (dash, radio etc) shut off and so had to somehow safely get on the side of the road and had to use the handbrake abruptly to stop the car whic... Read more

Incident date: Jul 4, 2022

Entering on the 65 mph interstate. Tucson would not accelerate past 60 mph. When it reached 60 mph it rapidly lost power and speed. Air conditioner was on also. When accelerating while at a stop light or making a turn vehicle hesitates to accelerate. All occurrences of this happening A/c was on.

Incident date: Jul 4, 2022

The car began making noise an did not want to shift. After getting the vehicle into drive, the car stopped moving while driving in heavy traffic.

Incident date: Jul 4, 2022

The car began making noise an did not want to shift. After getting the vehicle into drive, the car stopped moving while driving in heavy traffic.

Incident date: Jun 15, 2023

When it rains the drainage holes in the sunroof of the vehicle do not drain properly. The water runs down the side of the passenger side window in the front and on the circuit/fuse box in the front. When this happens, the water effects the driving. The vehicle will get sluggish and eventually cut off when the circuit/fuse box gets wet. The vehicle had a recall in approximately 2015 and I took it ... Read more

Incident date: Jun 15, 2023

Both side pieces on the windshield have flow off while traveling down the high way. The first time it happened was about 2 months ago on the passengers side and last night 7/21 on the drivers side

Incident date: Mar 22, 2023

The Fuel Injectors in this generation of Honda CR-V's (2017-current), have widespread reported issues related to clogged injectors - mostly in 2017-2019 models at approx. the 75,000 mile range. This causes the vehicles computer to illuminate multiple warning messages on the dash board (Emission System Problem, Brake System Problem, Brake Hold System Problem, Power Steering System (EPS) Problem, V... Read more

Incident date: Jul 11, 2023

The contact owns a 2019 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the canister purge valve had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the warranty had expired. The contact was advised to ca... Read more

Incident date: Jul 11, 2023

Incident date: May 28, 2023

At a red light in traffic, it suddenly shut off the engine, emergency brakes went on, multiple warning lights were on (Low Bat, Low fuel {full of fuel}, lower passenger window, etc..), totally immobilized itself by not being able to start the car or push it with the brakes on! 81 year old female driving and if the car did this at highway speed it could have been a catastrophe! It appeared eve... Read more

Incident date: May 28, 2023

Incident date: Jun 30, 2023

Power train in the car. Yes the car is available for inspection if requested. 1) The car shakes, jerks, and shudders. It will randomly cut off/stall. First and Second gear upon take off makes a winding up noise then gives a big/quick jerk. When I drive down the highway there have been numerous times these issues have occurred while driving my car on the interstate at interstate speed. 2) The c... Read more

Incident date: Jul 13, 2023

Takata recall. The contact owns a 2016 Volkswagen Beetle. The contact received notification of NHTSA Campaign Number: 22V945000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact h... Read more

Incident date: Jul 12, 2023

To put it as simple as I can describe it is a death wobble. that occurs every time you hit a bump in the road, hole, or pot hole. This truck has always had this death wobble from factory. The reason why this is a safety issue is because it causes the steering wheel to go out of balance and go into other lanes in the road and potentially cause an accident.

Incident date: Apr 24, 2023

The contact owns a 2022 Jeep Compass. The contact stated that while driving at approximately 15 MPH making a left turn, the vehicle lost motive power and stalled with the drive(D) light flashing. The driver shifted the vehicle into park(P) and restarted the vehicle. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The vehicle was not diagnosed or repa... Read more

Incident date: Apr 24, 2023

The contact owns a 2016 Forest River Prime time Crusader equipped with Trailer King tire, tire line not available, and tire size RST28/80r/16. The contact stated while driving 65 MPH the rear passenger side tire blew out and torn the flooring in the RV and the sliding. The contact replaced the tire. The RV was taken to the dealer for diagnosis and stated that a lift kit needed to be placed under t... Read more

Incident date: Jul 6, 2023

The car displayed a Electrical System Malfunction and completely shutdown. The car will haft to be towed to AUDI service center for diagnosis. This is extremely unsafe for general operation. Their was not sufficient time to react.

Incident date: Jul 8, 2023

When trying to accelerate, the car begin shudders and then couldn't jerks. The RPM fluctuates and jumps spastically and today, I couldn't accelerate at all and lost power completely after trying to accelerate at a green light. Car also slowed itself down on the interstate while traveling at 70 mph for a month straight and then would stall again about 15 minutes later going 15 mph in a parking lot.... Read more

Incident date: Feb 27, 2023

Vehicle has a bad wheel bearing. While replacing wheel bearing noticed that the rear subframe was completely rotted/rusted. The corrosion on the rear subframe is far worse than the rest of the vehicle. This vehicle is unsafe to drive in its current state as the crossmember could collapse causing a loss of control of the vehicle. Upon doing some research it is clear that Chrysler knows that this is... Read more

Incident date: Apr 15, 2023

Experiencing a dead or faulty battery issue in my 2022 Honda Insight. I called the Honda dealership to see if I could charge the battery from the points noted in the owners manual. The service representative said yes. Charged the battery to 100% and proceeded directly to the dealership for service. During the drive to the dealership I experienced the dashboard lights and annunciation display with... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog