Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 6,214 complaints for LAND ROVER

Incident date: Feb 11, 2023

Dear NHTSA, Subject: Manufacturing transmission malfunction - TRAFFIC SAFETY Your attention is kindly requested. I own a 2015 Jeep Cherokee, diesel 2.0L, 170hp, 4x4, 9-speed [XXX] automatic. My car’s VIN is: [XXX]. On 21800km for the first time, while I was driving on the highway, a "service transmission" message came up on the dial, and after a while, the engine stopped moving the wheels ... Read more

Incident date: Feb 11, 2023

Hill decent control error, stability control not available error, and charging system fault detected error while driving. As a result, no breaks while driving.

Incident date: Feb 3, 2023

Vehicle will not go out of 3rd gear when on the interstate. The vehicle will go pass the redline and hit the fuel cut off and will not accelerate. Have to slow the car down and attempt to speed up again. Vehicle has almost been in accident multiple times due to almost being rear ended because can not get the vehicle up to speed.

Incident date: Jan 6, 2023

My truck will downshift to 1st gear while driving and sometimes starts or sticks in 3rd gear. I have called dealership but they say my truck isn’t in recall. This has happened numerous times to the point it’s not safe to drive. I’ve had it towed already.

Incident date: Mar 6, 2022

It seems that some of the standard safety features are unavailable or missing due to some reason which is mentioned in the optional equipment. below two things seem to be missing: 1. Safety sphere 2. ParkSense Rear Park Assist Additionally, there is also a recall on this vehicle regarding the safety issue. Dealer is denied to make any changes or repair to the vehicle.... Read more

Incident date: Feb 3, 2023

The contact owned a 2011 Land Rover LR4. The contact stated while driving at 35 MPH, the vehicle accelerated independently and the brake pedal was depressed in order to regain control. The vehicle was taken to a certified mechanic who was unable to diagnose the failure. On a separate occasion, the contact stated that while driving approximately at 3 MPH into a parking garage, the vehicle accelerat... Read more

Crash

Incident date: Aug 17, 2021

The contact owns a 2005 Dodge Ram. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 14V796000 (Power Train) however, the failure recurred. Additionally, while the contact was turning at 10 MPH, the axle snapped. The vehicle lost motive power and had to be towed to a friend's residence. The vehicle was not diagnosed nor repaired by an independent mechanic or ... Read more

Incident date: Jan 3, 2022

The contact owns a 2022 Jayco Jay Flight SLX. The contact stated that the RV was previously repaired under NHTSA Campaign Number: 22V773000 (Equipment) however, the recall repair failed to fix the failure. The contact stated that the recall repair blocked the airway to the stove, causing an inverted flame. The stove was a Graystone Gas Hob Model CF-RvHOB12. The RV was taken to the dealer, where th... Read more

Incident date: Sep 22, 2022

The passenger airbag is faulty, the airbag will now not deploy in the case of a collision. Initially before the airbag light was on, the sensor would classify the seat as empty when it wasn't, similar to one of the existing recalls Nissan has on Rogues, that this VIN is not included in. Now it has progressed where the SRS air bag light flickers on regardless of resetting it. This is a safety hazar... Read more

Incident date: Oct 1, 2022

The contact owns a 2009 Honda CR-V. The contact stated the clock and date were inoperable. The contact stated the clock was years ahead and the date was incorrect. The contact took the vehicle to the local dealer but was unable to diagnose the failure. The vehicle not was repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 26,000.

Incident date: Jan 20, 2023

I purchased a new trailer wire end connector for my utility trailer 7 wire flat that plugs into rear of pickup. I purchased Hopkins Endurance 7RV metal Connector#48510. This connector is metal and has two piece pistol grip handle. I followed all instructions. The last step was to apply the two piece handle on frame over wires inside. This is problem When you put them togather and apply supplied sc... Read more

Fire

Incident date: Dec 26, 2022

I was on my way to go do a clients hair on dec 1 2022 I was tragically hit by the airbag at a 2,000 force pressure My left side of my jaw is in pain As well as my skull I also have a condition on my chest musculoskeletal

Incident date: Dec 26, 2022

Incident date: Jan 19, 2023

Bought the Kia Sportage 2023 on Saturday January 14th, 2023 and took it back to dealership on Monday January 16th, 2023 with warning lights on the dash/infotainment center saying Check Lane Safety System, check Forward safety System, and Check Blind-Spot Safety system. Today is Friday January 20th, 2023 and finally got a call at 8:27am from Justin at the service department at Kia Gossett In TN. ... Read more

Incident date: Jan 19, 2023

Front passenger side brake system catches and the entire car shakes once you have gotten to 75 mph. No code appears, and it isn’t breaks, line, or caliper. It seems to be a faulty abs module.

Incident date: Dec 29, 2022

Phantom breaking occurs predictably in the same spots along the NJ Garden State Parkway. Most certainly I have noticed it and can easily replicate it around the Toms River exit 80 in both south and north bound lanes. The vehicle will break suddenly and abruptly when enhanced autopilot or self-driving is engaged. It will come to a complete stop if allowed even when there is absolutely no other vehi... Read more

Incident date: Nov 21, 2022

The fa24 engine for this car uses an RTV gasket to seal the oil pan. Subaru ended up using too much RTV sealant on this engine which ended up causing pieces of RTV to fall off inside of the oil pan. This can cause a clog in the oil pickup which may result in oil starvation for the engine. If this happens in traffic and the motor blows up, it could cause a collision. Subaru doesn't have any active ... Read more

Incident date: Nov 21, 2022

The contact owns a 2016 Mercedes-Benz GLC300. The contact stated while driving at various speeds, there was an abnormal fuel odor inside the vehicle. The dealer was notified of the failure and acknowledged that the failure was a known issue with similar-model vehicles. The contact was informed that the fuel line needed to be replaced; however, the dealer could not schedule an immediate appointment... Read more

Incident date: Nov 21, 2022

11/21/22 - the car had a significant amount of water on the driver’s side floor. The windshield was leaking extensively. The headliner was saturated and the carpet in the car. The steering column was wet, and the floor mat was filled with water and frozen to the carpet. The touchscreen was not working, and the screen was completely black. Land Rover Hunt Valley confirmed the windshield leak. The... Read more

Incident date: Dec 31, 2022

I was using the new version of the full self driving on surface streets. It was my second time using the system (yesterday was the first on the freeway and it seemed odd). Today it sped up and veered towards a car parked in the middle lane. I grabbed the wheel and thought it might have been an innocent error. Then a few minutes later the car took control again and tried to turn (quickly) into th... Read more

Incident date: Jul 23, 2022

Ive been through 2 windows already. They have cracked randomly and with no damage. It always happens in the winter when I turn my car on to pre heat before I drive it and the heat change cracks it. The OEM glass and the Safelite glass are inferior.

Incident date: Dec 25, 2022

In the last week my BMW's wires are chewed by the rodents twice. After doing some research, I found that BMW uses soy/oil based wire coatings or coverings that attract rodents and cause damage to the vehicle. I found many forums where this incident is reported or discussed, but no action has been taken by the BMW to replace the material of wires. With the wires chewed up the communication of diffe... Read more

Incident date: Dec 29, 2022

At the end of the work day, I approached my car that had been remotely started through the app approximately 5 minutes prior. I put my work bag in the back driver side, closed the door, then heard small items hitting the ground. I went to the back of the car and found the back window on the lift gate shattered. The door wasn’t slammed. The lift gate has only ever been operated with the power fea... Read more

Incident date: Jan 8, 2023

On December 17, 2022 I got back in my car from an earlier outing and had no brakes whatsoever. There was no warning, only a warning light afterwards that read something along the lines of "*** brake problem. Still safe to drive." The car is under warranty so I had it towed to Tacoma Land Rover. The brake situation was so dire that I sealed the key in an envelope, warning people there were no... Read more

Incident date: May 20, 2022

The Passenger seat air bag sensor is defected and needs replacement for the passenger side air bag to function. The passenger air bag has been inoperable for many months. The estimated cost to repair is $1,800.00.

Incident date: Dec 1, 2022

The contact owns a 2017 Land Rover Discovery. The contact stated that water was leaking from the front driver-side visor. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The contact stated that the failure recurred. The manufacturer had been informed of the failure. The failure mileage was approximately 38,00... Read more

Incident date: Dec 31, 2022

The Windshield cracked for no apparent reason. The crack starts from the bottom of the windshield and spreading upwards. I have been reading that this is a common problem with all land rover defenders. I filed an insurance claim to replace the windshield through Safelight which is going to cost me $500 deductible. I do not understand why this problem is not being addressed by Land Rover and why th... Read more

Incident date: Sep 29, 2022

The contact owns a 2014 Land Rover Range Rover Sport. The contact stated while driving at various speeds, the passenger’s side air bag warning light illuminated intermittently. The vehicle was taken to the dealer on two occasions and the dealer diagnosed that the air bag sensor had failed. The dealer lubricated electrical wires located under the front passenger’s side seat; however, the failur... Read more

Incident date: Dec 1, 2022

I am reporting this issue because after contacting Land Rover Headquarters and was told that they do not recognize this issue as a problem. To add to my complaint is the fact that a lawsuit was brought to the Tennessee District court for this very matter. There is an apparent defect on the windshield, mainly on the passenger side. I just confirmed that the windshield is slightly loose on the passe... Read more

Incident date: Dec 10, 2022

I recently purchased this 2016 Land Rover Discovery. Last weekend, I was driving the car. After turning into my parking lot, the car was unable to be driven. There was no forewarning or notice that something was going wrong. The car could only move straight forward and backward, the steering wheel would not turn the front wheels of the car. Upon closer inspection by a mechanic, it was determined t... Read more

Incident date: Dec 23, 2022

While driving down the interstate my rear spoiler flew off the vehicle and caused the car behind me to swerve almost resulting in an accident.

Incident date: Sep 27, 2022

The contact owned a 2020 Land Rover Range Rover Sport. The contact stated that while driving at approximately 30-35 MPH, another vehicle that was driving at high speeds in the opposite direction had lost control and crashed into her driver's side front and rear doors. The other vehicle then crashed into another vehicle. It resulted in a three-vehicle collision. The air bags deployed and the contac... Read more

Crash 1 injured

Incident date: Nov 20, 2022

The motor has timing chain issues they all do I was quoted 8000 dollars to fix it 90k Miles on car.

Incident date: May 31, 2021

Windshield has hairline and becomes 2 differnt hairlines after a small peeble hit it Now on my 3rd windshield it happened again another hailine crack that keeps growing Land rover does not want to be responsible

Incident date: Dec 14, 2022

The contact owned a 2013 Land Rover Range Rover. The contact stated that while driving approximately 50 mph on the highway, the brake pedal was applied but was slow to respond and the vehicle continued to accelerate. The contact crashed into the rear of a Ford F-150 which crashed into the rear of a Ford Mustang. There were no warning indicator lights illuminated. The contact sustained a lump in t... Read more

Crash 1 injured

Incident date: Dec 14, 2022

Crash 1 injured

Incident date: Dec 13, 2022

Went to turn on vehicle and experienced a complete shutdown of power steering system. Lane assist not available message was the only error presented.

Incident date: Dec 10, 2022

255/60R20

Incident date: Sep 9, 2022

As I was accelerating to enter I-495, The check engine light appeared and the engine lost all power and died. The the entire car lost power to include the engine, power steering and power brakes. There was a noise from the engine compartment and the transmission selector know dropped into a powered off position and would not raise up. There was no accident, but it was very close to being an a... Read more

Incident date: Jun 17, 2022

The contact owns a 2012 Land Rover Range Rover. The contact stated that when she entered the vehicle, she was unable to close the front passenger’s side door. There was an unknown warning light illuminated. The contact became aware that the front passenger’s side door latch was fractured. The vehicle was taken to a local dealer, where the door latch was replaced; however, the contact then stat... Read more

Incident date: Nov 29, 2022

Front windshield has a leak for the second time. The first time it was replaced a year ago, and now the leak is in the top of the windshield frame causing water to leak onto the dash and also on to infotainment screen from the rear view mirror above. Loss and failure of electrical components is a real consternation in regard to this issue. Apparently this is an ongoing manufacturer production fai... Read more

Incident date: Nov 29, 2022

Incident date: Nov 8, 2022

My mechanic observed the fuel tank shield (WFN500021) in the undercarriage was totally rusted-out. This fuel tank shield holds the fuel tank. The part was completely rusted and the concern is that the fuel tank will fall out while driving - and igniting. I have shopped around for parts - every dealer has the part on back order. I purchased an after market fuel tank shield on ebay - it does not... Read more

Incident date: Oct 5, 2019

The contact owns a 2016 Land Rover Range Rover Evoque. The contact stated while reversing the vehicle, water inadvertently poured all over the contact. The contact notice that water was leaking from behind the rearview mirror. The dealer was contacted and informed about the incident. The dealer stated that the vehicle was already repaired under an unknown recall and that the repair had to be paid ... Read more

Incident date: Nov 28, 2022

I have a 2008 Land Rover LR2 in mint condition and regularly maintained by a Land Rover dealer and purchased new from a LR dealer in Pittsburgh. It only has 39K miles and always parked indoors. Last year I noticed a humming, grinding sound coming from the rear wheels.I took it twice to the Fort Myers Florida LR dealer for service but they could not find the problem other than that the differentia... Read more

Incident date: Nov 23, 2022

First off, my VIN info on the first part of this form did not mention the my car is a convertible With that being said , the car was in my driveway in the rain ( I was working on the garage door so I parked it outside) Its the first time in been in the rain since I owned it. When I pulled it in from the rain I notes water sloshing in the back quarter cavities. My concern is submerged electrical ... Read more

Incident date: Nov 23, 2022

Incident date: Oct 13, 2022

The supplementary Restraint System SRS passenger airbag concern.bringing continuous illumination of the SRS WARNING lamp on the instrument cluster .the passenger airbag Disable indicator PADi la,p in the overhead console also illuminates. The conditions doent clear in the next subsequent ignition cycle. There is a recall on evoque 2012-2013 of exact problem , but not in this VIN number car that I... Read more

Incident date: Nov 21, 2022

The contact owns a 2014 Land Rover Range Rover Sport. The contact stated while driving approximately 45-50 MPH, the brake pedal was depressed but went to the floorboard and failed to respond. The contact engaged the parking brake and manually shifted into a lower gear, causing the vehicle to gradually stop. The contact veered to the side of the road. The contact stated upon inspecting the vehicle,... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog