Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 6,426 complaints for LAND ROVER

Incident date: Nov 6, 2023

Rear wheels cambering rubbing on shock absorbers.

Incident date: Nov 6, 2023

The car has 77k miles on it and has received regular maintenance and oil changes at or around every 5k miles. It was brought to the dealership after the engine was making noises and a check engine light came on. This is where they diagnosed it with a timing chain issue and metal shards in all of the engine fluids. We are the second owners of the car and because it was out of Hyundai’s warranty t... Read more

Incident date: Nov 6, 2023

The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was ma... Read more

Incident date: Oct 26, 2023

UNKNOWN the screen on my JEEP COMPASS has gone dark i can't see anything to let me know what functions are happening I have spoken to Jeep and they said i have to replace the unit at over $2000.i believe its a dangerous situation. Can someone please help me

Incident date: Aug 31, 2023

Factual Background: I purchased the vehicle on May 2, 2023, with approximately 61,000 miles on the odometer. On October 22, 2023, the vehicle displayed Diagnostic Trouble Code (DTC) 1391, which is a known issue with Toyota Prius vehicles. Currently my vehicle currently has approximately 86,000 miles on the odometer. I first contacted Toyota on October 27, 2023, and spoke to Tier 1, Tier 2, and ult... Read more

Incident date: Aug 14, 2023

Code P0101 came on, service Bulletin from NHTSA.gov was done. Car came back worst. Engine stalled in the middle of the street. It wouldn’t turn on, we had to push it to get it out of the street. Car will accelerate on its own when turn on. Sometimes car will accelerate when put on Reverse on its own….. RPMs will be at 7 and 8 when going 45MPH. I notice this has been an issue for Nissan Sentras... Read more

Incident date: Nov 1, 2023

At this point I dont know what to do. This has been a reoccurring problem since I initially purchased the car. - Electrical Issues have been a problem since the day we purchased the vehicle. Initially thought it was our toddlers fault. Raised multiple times at multiple dealerships. I have yet to find a service center that can tell me why my car will not start other than they can tell something is... Read more

Incident date: Oct 11, 2023

The contact owns a 2017 Ford Escape. The contact stated that upon approaching the vehicle, she became aware that the taillights were retaining water. As a result, the taillight brake lamps failed to function properly. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that water had caused severe damage, preventing the bulb from being replaced, and... Read more

Incident date: Oct 11, 2023

Incident date: Oct 2, 2023

My car lost power & completely shut down at 70 mph on the highway. My dash lights went place & I had no control of vehicle other than to go straight & come to a rolling stop. It has shut off repeatedly while driving

Incident date: Jun 1, 2023

Pulled into gas station when rear window popped and shattered . Looked like it was pushed from the inside out

Incident date: Oct 30, 2023

2020 Chevy equinox vacuum pump. Impossible to get the part, safety hazard, no accident yet, takes 2 feet to hold peddle down. No Chevy dealer will help me, i need to go to work.

Incident date: Oct 30, 2023

Engine Maintenance Required light on due to a faulty Coolant Bypass Valve. After doing research online, there are many 2019 and 2020 RAV4 that have been having this problem. The dealer said the same thing. Would like to put this on the record in hopes that a recall will happen in the future.

Incident date: Oct 23, 2023

Coolant intrusion to engine, causing thick white smoke from exhaust . Engine light on . Causing spark plugs to be replaced . Having to replace coolant weekly in vehicle

Incident date: Oct 27, 2023

Vehicle is burning excessive amounts of oil. The check engine light nor low oil light has came on and vehicle was (4) quarts low (according to independent mechanic). Was told by KIA dealership that they would not repair unless the engine was completely blown up. I was told to add oil, get more frequent oil changes, trade vehicle, or come up with $8,500. The engine only has 61,000 miles on it a... Read more

Incident date: Oct 27, 2023

The vehicle's steering wheel gets stuck in place when making turns or going straight. This makes it harder to adjust the wheel and leads to steering over-correction. This sticky steering issue is noticeable at high speeds(>= 45mph), however, when the issue starts it also occurs at low speeds.

Incident date: Oct 23, 2023

It’s doing the death wobble and has almost made me lose control on the interstate and seriously could have had my 9month daughter and I killed.

Incident date: Oct 11, 2023

The contact owns a 2017 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V594000 (Latches/Locks/Linkages) however, the part to do the recall repair was not yet available. The local dealer was contacted and determined that the next available appointment would be in February 2024. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recal... Read more

Incident date: Jun 22, 2023

I purchased the truck 2 weeks ago brand new and it has a total of 570 miles on it. After not being used for one day, the truck would not start at all. I receive a warning indicating that I should stop safely now, that full power accessory mode is on and a check engine light. I connected a OBD scanner but no codes were generated. The truck should no signs of a dead battery as all electrical func... Read more

Incident date: Oct 23, 2023

The contact owns a 2022 Volkswagen Taos. The contact stated that while driving out of the driveway, the brakes made an abnormal sound. Additionally, the instrument panel became inoperable. The coolant warning light was illuminated. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the failure was due to a faulty gasket. The vehicle was repaired by the dealer. The man... Read more

Incident date: Sep 18, 2023

Tires (Bridgestones) on this car prematurely disintegrate. Specifically the outer edge of the front tires are the worse. This defect is found consistently on 2021 and especially of 2022 cars made in Germany. Examples of these complaints are numerous and can be found all over car owner forums. The dealers will not help resolve and in fact usually say the tire is ‘safe’, even though chunks a... Read more

Incident date: Oct 16, 2023

The generator sits 5 inches from the ground below the rear axle. It is not protected with any encasement, bump stops or axle shims. Please see Bulletin TSB-21-06 for using parts kit #0503506. I have contacted the dealer and manufacturer about this and the say that there was no recall on my vin# for this. They have not offered to do anything about my concerns. The dealer inspected before I pur... Read more

Incident date: Oct 10, 2023

The contact owns a 2013 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, she smelled an anti-freeze odor throughout the vehicle. The contact then stated that the vehicle inadvertently decelerated while the accelerator pedal was depressed and hesitated at approximately 40 MPH. The transmission warning light and the traction control warning light intermittently illumina... Read more

Incident date: Oct 10, 2023

The batter has been bad since the beginning. Even the original battery would right away leak and leave a lot of residue. My car since the beginning has told me there is something wrong with the power system. But Toyota keeps insisting that it’s just a random message. And that they don’t know why it says it. It’s concerning because I constantly need to get a new battery. The other thing is ... Read more

Incident date: Oct 21, 2023

On October 17, 2023, my vehicle experienced a significant issue—a fire incident—while I was leaving the garage of my house. According to the fire department & my insurance adjuster, it appeared that electrical components started the fire. Separately, on June 22, 2023, I was stuck inside the vehicle as I could not open the doors of the car. The batteries of the car had completely been drained... Read more

Fire

Incident date: Oct 18, 2023

Vehicle daytime running lights burn-out prematurely, after about a year or two. Common issue - Land Rover often will replace the entire headlight only for the lights to burn out again. This is happening so often Land Rover headlamps are months back-ordered. See this thread: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident date: Sep 9, 2023

Front sub frame rusting through that could potentially result in the control arms breaking away from the sub frame and the driver losing control of the vehicle. No incident has occurred from this, but could if not inspected and found. This was found by an independent service center. No warning lamps

Incident date: Sep 9, 2023

Severe frame rust, there was a recall for tacomas but 4Runners have the issue just as bad

Incident date: Oct 17, 2023

Passenger rear trailing arm broke off from body mount. Vehicle is still available for inspection. Coming to a stop sign and car came to an abrupt stop. Something had stopped the car before I even got to the stop sign. Coming down to the stop sign car began to lost steering and swayed back and forth. Car is in very good condition has 138,100 miles on it. But now it can,t be driven cant be fixe... Read more

Incident date: Oct 17, 2023

at 13,540 miles, the drivers headlight started pointing to the ground instead of out front of the car. The headlight adjuster screw (inside the complete headlight assembly) had failed and was replaced under warranty. Then again at 35,250 mile the same thing happened again. Dealer claims GM will not do a goodwill warranty and wants $350-400 to take the headlight assembly off he car and send picture... Read more

Incident date: Oct 7, 2023

While night driving driver noticed the driver side headlight completly pointing down providing no visibility. Vehicle was brought into GM dealership where is was discovered the Driver LED headlight adjuster screw broken causing a safety issue, where the light beam pointed down. Vehicle light assembly is currently being inspected for replacement under manufacture warranty under 36,000 miles.

Incident date: Oct 14, 2023

Twice in the last five weeks upon accelerating from a stop my car hard braked all by itself with sufficient force to push the driver and passenger very hard toward the front dashboard. One of the times I thought the air bags might have gone off. If someone had been behind I probably would have been rear-ended. In neither of the cases I received any fault or warning lights or indicators nor did I ... Read more

Incident date: Dec 2, 2021

Had trans and transfer case PTO unit replaced, cause was transfer case and trans slines stripped. there is a recall for for this issue but not for my model year. 2020 jeep Cherokee trail hawk. recalls are for 2016-17 however because of the year of my jeep it isn't part of the recall but had the same issue regarding the same part # need reimbursement still 4 work. (In 2020, Fiat Chrysler America... Read more

Incident date: Aug 1, 2023

The contact owns a 2018 Jeep Wrangler. The contact stated that while driving approximately 70 MPH, the vehicle drove onto a bridge and suddenly began to wobble and vibrate. After reducing speed the driver was able the regain control of the vehicle. The failure continued to occur anytime the vehicle drove over a bump in the road while traveling at highway speeds. The vehicle was taken to the local ... Read more

Incident date: Sep 8, 2023

The contact owns a 2021 Honda Pilot. The contact stated that while reversing, the rearview camera failed to turn on, causing the vehicle to hit another unoccupied parked vehicle. There was no warning light illuminated. The manufacturer was notified of the failure and informed the contact that they could not assist because the VIN was not included in a recall. The contact stated that the failure re... Read more

Crash

Incident date: Sep 8, 2023

1.) Throttle Control failure, and is available for inspection 2.) My and the public saftey was put in risk, as I lost control of the vehicle an almost had an accident, and could have hit another vehicle or person or building. 3.) The problem has not occured again other than the multiple times on 10/10/2023. The problem has not been confirmed by a dealer or independent service center. I had O'Reill... Read more

Incident date: Sep 8, 2023

The contact owns a 2012 Volkswagon Jetta Sportwagen. The contact stated that while driving at 35 MPH, the accelerator pedal became inoperable and the vehicle did not accelerate. The engine and power steering had failed. The glow plug warning light was illuminated. The vehicle was towed to a dealer. The contact was informed that the failure was due to the high-pressure fuel pump which sent metal sh... Read more

Incident date: Aug 4, 2023

Loud popping + static sound while car is on. Audio controls unresponsive, loud enough to cause hearing damage.

1 injured

Incident date: Sep 15, 2023

car has been burning oil, I'm filling it every other week and i barely drive it (less than 30 miles a week). Was driving to the dealer to have it looked at and it failed - I suddenly could not accelerate on a busy highway over 3mph! No warning lights came on at all and it is not throwing any codes. I was almost rear ended. One Kia dealership told me "just keep topping off the oil and drive it ti... Read more

Incident date: Sep 15, 2023

The contact owns a 2015 Honda Odyssey. The contact stated that while driving at an undisclosed speed, the RPM gauge was fluctuating. Additionally, the vehicle was shuddering while shifting between gears. The vehicle was taken to an independent mechanic, where it was diagnosed that the PGM-FI software had failed and needed to be updated. The vehicle was not repaired. There was no further informatio... Read more

Incident date: Sep 15, 2023

Incident date: Nov 1, 2021

The contact owns a 2023 Ford Bronco. The contact stated while driving 65 MPH, the power train and service engine soon had warning lights illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that there was bad gasoline in the vehicle, and gasoline needed to be drained from the fuel tank. The fuel tank was drained and refilled; however, the failure recurred. The... Read more

Incident date: Nov 1, 2021

abs system fail off and on which disengages the cruise control.

Incident date: Jul 5, 2023

The contact owns a 2014 Kia Sorento. The contact stated while driving at approximately 25 MPH and making a turn, the engine seized. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed that there was an internal engine failure, connecting rod damage, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was ... Read more

Incident date: Jul 5, 2023

In having my vehicle serviced, my mechanic noticed that one of the straps on my gas tank was corroded and needed to be replaced. He advised me that a safety recall was issued (TSB- 14-002-18) covering this issue. I was never issued a recall notice. I contacted the RAM recall # to raise the issue. I was told by 2 separate agents that the recall was VIN specific and that my RAM was not part of the r... Read more

Incident date: Sep 26, 2023

The contact owns a 2017 Mercedes-Benz E300. The contact stated while coming to a stop, the vehicle shuddered. The check engine warning light was illuminated. The contact stated while accelerating from the complete stop, the vehicle hesitated to respond. The contact was able to continue driving at a slower speed. The contact stated that the failure had been recurring while driving and the vehicle ... Read more

Incident date: Oct 3, 2023

I was on my way to work. When I came to the stop sign to turn on the main road. I felt my car jerk. I thought it was weird and kept driving anyways. Then I noticed the resistance was gone from the gas pedal and it went straight to the floor. So I came to the stop light and kept my foot on the brake. When the light turned green and I had let go of the brakes. My car was accelerating on its own. I h... Read more

Incident date: Sep 28, 2023

I was driving down the street when car caught on fire out of no where.

Fire

Incident date: Sep 28, 2023

As you drive and pick up speed at the range of 29 to 31 mph, exactly the car shutters and shakes. It is known by Ford that the driveshaft needs to be angled due to the hybrid battery location in the car. This particular problem is consistent with a driveshaft replacement that has been known by Ford as well as bearings in the driveshaft. I have had problems with the shuttering in this vehicle... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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