Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 6,214 complaints for LAND ROVER

Incident date: Jul 14, 2023

The contact owned a 2014 Ford Fusion. The contact stated while driving 35-37 MPH, he saw an animal on the road and depressed the brake pedal, but the vehicle responded with delay. There was no warning light illuminated. The contact swerved to avoid crashing into the animal, and the vehicle crashed into a telephone pole, then rolled over two times. The air bags deployed. The contact was able to ex... Read more

Crash 1 injured

Incident date: Aug 4, 2023

The contact owns a 2024 Forest River Cherokee Wolf Pup RV. The contact stated that while at the dealer purchasing the trailer, the trailer was hitched to a 2018 Toyota Tundra during a test drive however, the brakes failed to stop the RV. The contact stated that four other 2024 Forest River Wolf Pup RVs were hitched to the 2018 Toyota Tundra and experienced the same failure. The trailer was diagnos... Read more

Incident date: Aug 4, 2023

The contact owns a 2013 Mercedes-Benz C300. The contact stated that while driving at an undisclosed speed during a rainstorm, and rainwater leaked from the sunroof and the front driver’s side window into the cabin of the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was 125,000.

Incident date: Jul 14, 2023

Tire pressure light is always on. I have to put air in tires almost everyday. The air never stay in tires. I’m always catching a flat tire. Malfunction light is always on. I buy new tires every month. Also I was driving and the tire & axle was loss to fall off. I made it to the auto shop in time for him to tell me the problem but it still isn’t fixed.

Incident date: Aug 5, 2023

My Rogue Sport has less than 35k mileage. While I was driving yesterday my radio sputtered then the whole screen (radio, backup camera, clock) went completely dark and a large amount of smoke came from in the cabin of the vehicle and the smell of electrical burning. I immediately pulled over thinking the whole car was going to catch on fire, turned the radio to the off position and rolled down t... Read more

Fire

Incident date: Aug 4, 2023

Took the vehicle out of the garage, drove 3 miles to the highway, got on the highway, traveling 65MPH, within 15 minutes of leaving home and no more than 5-10 minutes on the highway, the passenger rear tire blew out without warning, I did not hit any debris in the road. The vehicle veered with the sudden loss of pressure, no accident but occurred during rush hour. There were OEM on a 23.5yr Land ... Read more

Incident date: Feb 1, 2023

Door welds have broken and door arm is not attached to door any longer. Door has been inspected by Ford and are unwilling to fix due to it being weeks out of warranty.

Incident date: May 11, 2023

The contact owns a 2016 Kia Sportage. The contact stated while driving approximately 35 MPH, he heard an abnormal knocking sound coming from the engine compartment, and the vehicle started losing motive power. The contact depressed the accelerator pedal; however, the vehicle was still losing motive power. The contact stated that the check engine warning light was illuminated. The contact pulled of... Read more

Incident date: Jul 17, 2023

Experience steering wheel vibrations between speeds of 60 mph and 80 mph - have taken vehicle to dealership and they have confirmed problem but said it was a characteristic condition of the suspension on vehicle. It is highly distracting when operating a motor vehicle at freeway speeds and with out warning the steering wheel starts shaking back and forth. Dealership has rebalanced and rotated ti... Read more

Incident date: Jul 17, 2023

The contact owns a 2018 Ford Fusion. The contact stated while driving 40 MPH and depressing the accelerator pedal, the vehicle hesitated to respond. The check engine warning light was illuminated. The contact was able to drive to the residence. The contact connected an OBD reader to the vehicle and retrieved a diagnostic code that indicated that cylinder #2 had misfired. The contact stated that h... Read more

Incident date: Jul 18, 2023

I bought this vehicle few weeks ago from the Honda Bellevue, Washington state. After one week or more, all warning signal were presented and we could smell strong gasoline inside cabin when all windows were closed. I took the vehicle to the dealership and they couldn't figure out the problem but only updated the software for me. After the checkup, me and my family smelled gasoline twice. I am so w... Read more

Incident date: Jul 29, 2023

For the past two years, I have been taking my Honda pilot to a Honda dealership, complaining of the auto shut off feature. I will come to a stop at a stop sign or stop light. The car would do the auto shut off and when I lift my foot from the break for the car to start again, it won’t. The car will have its lights lit up, but I won’t be unable to turn the vehicle on. I will then have to turn t... Read more

Incident date: Jul 29, 2023

Incident date: May 15, 2022

The ABS caught on fire. Lost brakes and all brake fluid, no police reports because it was in my alley way as soon as I started moving, when it happened the ABS and brake lights both came on at the same time. No prior warning.

Fire

Incident date: May 15, 2022

Fire

Incident date: Jul 26, 2023

Honda brake hold system signals as ‘HOLD’ but car continues to roll, and then abruptly stops later than intended. This can cause an accident with pedestrians or other cars and injure passengers from the abrupt movement of the system that is not supposed to move.

Incident date: Jul 6, 2023

The contact owns a 2013 Ford Edge. The contact stated that while stopped at a traffic light, there was an abnormal hissing sound coming from the vehicle. The contact stated that the brake pedal was depressed and went to the floorboard. The contact released the brake pedal, and the power brake functionality would return. The contact stated that the brake failure had become a recurring failure. The ... Read more

Incident date: Jul 21, 2023

Braking system disengages briefly when coming to a stop. Have been told its the transition from EV mode to gas but it poses a safety concern. The problem was replicated by Carmax service and they have sent me to toyota dealership.

Incident date: May 31, 2023

My 2015 Hyundai Sonata has recently been having both electrical and engine problems. Roughly a month ago, I had my vehicle completely stall in the middle of the highway. I lost power and a bunch of lights came on at once. Thankfully, I was in the right lane so I was able to safely get off the road even though I had many other cars speeding around me. I had no acceleration, I was just cruising of... Read more

Incident date: Jul 4, 2022

The car began making noise an did not want to shift. After getting the vehicle into drive, the car stopped moving while driving in heavy traffic.

Incident date: Jul 4, 2022

The contact owns a 2018 Honda Civic. The contact stated while driving approximately 45 MPH, the steering wheel failed to respond as intended. Additionally, while pressure was applied to turn the steering wheel in the intended direction, the vehicle jerked violently. The vehicle was taken to a dealer where it was diagnosed that the steering gear needed to be replaced. The vehicle was not repaired. ... Read more

Incident date: Jul 4, 2022

I had done a safety recall repair 'RECALL N623 FUEL TANK' on my 2016 Land Rover LR4 Landmark edition (32,051 miles) on 6-19-2022 at LAND ROVER PASADENA, 3485 East Colorado Blvd, Pasadena, CA 91107. Few days after they did the free recall fix I got the below error code 'P0442, Evaporative Emission system leak' that the dealership claims is not related to the recall fix that they did and wants to c... Read more

Incident date: Jun 15, 2023

When I stop at a red light and begin to to go the vehicle jumps and jerks forward before going

Incident date: Jun 15, 2023

When I stop at a red light and begin to to go the vehicle jumps and jerks forward before going

Incident date: Mar 22, 2023

The Fuel Injectors in this generation of Honda CR-V's (2017-current), have widespread reported issues related to clogged injectors - mostly in 2017-2019 models at approx. the 75,000 mile range. This causes the vehicles computer to illuminate multiple warning messages on the dash board (Emission System Problem, Brake System Problem, Brake Hold System Problem, Power Steering System (EPS) Problem, V... Read more

Incident date: Jul 11, 2023

BELOW ARE ALL OF THE CASE NUMBERS............BUT, STILL AFTER over FIVE (5) MONTHS............no FOLLOW-UP what so ever!!!!! https://ksupport.kiausa.com/ConsumerAffairs We have received your submission and your case number is 15331861. A representative will be notified and will follow up accordingly. sent feb. 15, 2023 4:57PM Kia Customer Care - Case#15331861 Your case number is ' 15339854 ' new ... Read more

Incident date: Jul 11, 2023

The contact owns a 2020 Ford Escape. The contact stated that the check arm attachment points were fractured on the front driver's side door. The front driver's side door made an abnormally loud sound while being opened. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The dealer confirmed that there was no recall associated with the VIN. The manufacture... Read more

Incident date: May 28, 2023

At a red light in traffic, it suddenly shut off the engine, emergency brakes went on, multiple warning lights were on (Low Bat, Low fuel {full of fuel}, lower passenger window, etc..), totally immobilized itself by not being able to start the car or push it with the brakes on! 81 year old female driving and if the car did this at highway speed it could have been a catastrophe! It appeared eve... Read more

Incident date: May 28, 2023

The trailer brake controller on the vehicle is defective and keeps connecting and disconnecting. It's a known issue to the manufacturer as shown in service bulletin #6379278 image attached. The manufacturers solution is to contact the trailer manufacturer for instructions on how to disable the solar charge controller. I have done this but the trailer manufacturer (Grand Design) will not provide me... Read more

Incident date: Jun 30, 2023

Vehicle was traveling at approximately 50 miles per hour with no indication of an issue or prior warning. Vehicle suddenly lost power, rolled to a stop, engaged parking brake and displayed "Service Charging System" error. Vehicle was non-operable in the middle of traffic with small children inside the vehicle, presenting significant risk of accident and injury. Vehicle was towed to a dealership a... Read more

Incident date: Jul 13, 2023

The contact owns a 2015 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, the contact lifted her foot off the accelerator pedal; however, the vehicle remained accelerating while the RPMs fluctuated. Additionally, the contact stated that the vehicle was consuming an excessive amount of engine oil. The contact stated that the engine consumed one quart of engine oil every... Read more

Incident date: Jul 12, 2023

I was traveling around 7 pm on highway and sunroof shattered unexpectedly. The car ahead ahead of me was two car lengths ahead of me and I’m unsure as to why it shattered, specifically in the center of glass.

Incident date: Apr 24, 2023

The contact owns a 2016 Forest River Prime time Crusader equipped with Trailer King tire, tire line not available, and tire size RST28/80r/16. The contact stated while driving 65 MPH the rear passenger side tire blew out and torn the flooring in the RV and the sliding. The contact replaced the tire. The RV was taken to the dealer for diagnosis and stated that a lift kit needed to be placed under t... Read more

Incident date: Apr 24, 2023

Incident date: Jul 6, 2023

In my 2020 plug-in Fusion, Stop Safely Now appeared on the screen as I drove on the freeway. While driving 70 mph, I suddenly had difficulty accelerating, and my air conditioner stopped working and began blowing hot air. By using hazard lights, I was able to slowly exit the freeway. The system disabled the engine and prevented the vehicle from starting. After being stranded on the off ramp, we wer... Read more

Incident date: Jul 8, 2023

Happening within the first few weeks of purchase from new in November 2022. Delay and wildly inconsistent acceleration from a stop. This is most noticeable within the first 10 minutes of driving and is much worse when cold. Often, when accelerating from a stop, the vehicle does not move for several seconds; when the car does begin to move the acceleration is erratic and often results in wheel s... Read more

Incident date: Feb 27, 2023

Rear K frame is completely rusted out. You investigated the front frame rust issues on these cars which resulted in a Mazda recall. However, the rear frame with the same structure weaknesses was left out. As a result Mazda is refusing to fix or replace thousands of vehicles. Mazda forums are full of drivers with this same exact issue. If these frames start to fail while being driven I see th... Read more

Incident date: Apr 15, 2023

The contact owns a 2004 Saturn Ion. The contact stated that while driving at an undisclosed speed, the vehicle stalled. Additionally, the contact stated that the key was stuck in the ignition. The failure was intermittent. The vehicle was taken to the dealer, who replaced the ignition switch and the ignition lock cylinder; however, the failure recurred. The contact stated that while driving at an ... Read more

Incident date: Oct 23, 2022

Magnum Energy Management System isn’t working properly. While charging House Batteries when connected to 50amp shore power it goes to fault stating overtemp and shuts house appliances down. Also when my VIN# is searched I receive results stating it’s a 2008 Fleetwood Diesel Expedition. I purchased this new from Camping World of Roanoke, VA. Can you verify the VIN to my Bounder?

Incident date: Oct 23, 2022

Incident date: Jul 2, 2023

The key ignition is loose you have to hold the key in place for it to not loose power at all. If you move your hand it will loose power it does that most of the time. So I hold the key in at all times

Incident date: Jun 23, 2023

The truck has developed a shake that can be felt in the floor boards, seat, and steering wheel at highway speeds. It’s has spent several months at dealerships without being fixed. I have replaced tires, wheels, shocks, upper control arms, and the transfer case without success.

Incident date: Jun 23, 2023

Incident date: Jun 26, 2023

The rear driver's side sliding door lock has started buzzing loudly when I lock the vehicle. At times the door will not open and my kids and other passengers have to exit through the other sliding door. Upon further research it sounds like this is a somewhat common situation with 2016 Grand Caravans. I am concerned for the safety of myself and passengers if we're unable to exit the vehicle quickl... Read more

Incident date: Feb 16, 2023

The part that failed was the dual clutch. I was in traffic and my car did not want to accelerate after the stop it began to sputter then went to accelerate this happened more then once. It has been inspected and diagnosed for a worn clutch but I bought the car like that. No check engine light or anything has came on. I am financing this car and it sucks that I am not able to drive it if it was an ... Read more

Incident date: Feb 16, 2023

Incident date: Jun 23, 2023

The contact owns a 2021 Kia Seltos. The contact stated that while attempting to drive away from a stop light at an undisclosed speed, the vehicle was slow to accelerate. The contact stated that the failure had occurred on several occasions. No warning lights were illuminated prior to the failure. The vehicle was taken to the dealer however, the mechanic was unable to determine the cause of the fai... Read more

Incident date: Jun 16, 2023

The Keyless Access Control Unit (Smart Unit) is defective. After the car is shut off and locked, the dash lights, interior lights, head lights will flicker on and off. The car alarm will also be activated. All this causes the battery to be drained. The work around is to disconnect the battery when parked or not lock the car.

Incident date: Jun 13, 2023

The contact owns a 2017 GMC Acadia. The contact stated that while driving at various speeds, the transmission was slipping, and the vehicle would not properly accelerate. The vehicle was taken to the local dealer who replaced the camshaft and timing chain however, the failure persisted. The vehicle was later taken back to the dealer who later replaced the transmission. After replacing the transmis... Read more

Incident date: Jan 12, 2023

Transmission started having trouble shifting gears at 68,000 miles. Took it to Greenwood Ford and they acted like it know what I was talking about. Then I took it to B & B Tires in Bowling Green and had their mechanic do the 60,000 - 75,000 mile recommended replacement of transmission fluid and he told me that the torque converter is failing. He also said this a common problem. After some res... Read more

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Vehicle Safety

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog