Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 6,426 complaints for LAND ROVER

Incident date: Jun 10, 2026

Our dashboard went blank and said “No Signal” over two weeks ago. (recall 304). We took it in for service. They did a Software upgrade which is the stated remedy. Two days ago it did it again. This time we had it towed to the dealership. They have had it since Thursday but no word back on a solution

Incident date: Jun 18, 2024

I am reporting a safety-related transmission problem l experienced with my 2021 Ford F-150 equipped with the 10R80 automatic transmission. While driving normally, the transmission suddenly will shift gears violently, unexpectedly downshifted. This occurred while accelerating, merging onto a highway, turning, crossing an intersection, traveling at highway speed, stop-and-go traffic, creating a pote... Read more

Incident date: Mar 1, 2024

Front passenger door lock actuator fails to unlock door when driver's, passengers or key fob to unlock is activated. All other doors (3) work as they should. This creates a safety issue as the door must manually be unlocked which during a panic situation may not be easily accomplished. I am in the process of having the mechanism inspected & repaired. Part failed with no notice. It may have fail... Read more

Incident date: Jan 14, 2026

The contact owns a 2016 Ford Escape. The contact stated that while reversing, the rear-view camera displayed a distorted screen. The contact stated that the failure was persistent. In addition, the contact stated that the rear-view camera later displayed a blank screen. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact later received notification of NHTSA ... Read more

Incident date: Jul 20, 2026

My vehicle is around 40,000 miles. The rear shocks have rusted, leaked, and collapsed. This seems to be due to a manufacturing defect. It makes driving long distances on uneven terrain very unsafe. A vehicle’s suspension should not fail this completely in such a short amount of time.

Incident date: Jul 20, 2026

The contact owned a 2024 Jeep Wrangler. The contact stated that while driving approximately 20 MPH, black smoke was coming from the exhaust, and the husband smelled an abnormal burning odor entering the cabin of the vehicle. The contact pulled over to the shoulder of the road, and a fire started coming from under the hood. The contact stated that while her husband was attempting to unlatch the hoo... Read more

Fire 1 injured

Incident date: Jul 28, 2026

My car started experiencing a loss of power and began to shake a lot when I was parked. When they put the scanner on it, it said that cylinders number 2 and 3 had faults, so they replaced them.But after a few days the same message returned, so they think it's the injectors. In addition to all that, the problem started after the fuel pump was replaced at the Honda dealership in Lancaster, MA.

Incident date: Jul 29, 2026

Hey I run over a pothole and. My tire went flat and then the air bag just came out that’s not supposed to happen just from a flat tire that’s a safety hazard

Incident date: May 1, 2026

Got error message that said "Forward Smart City Brake Support Malfunction" slso fot "smart brake malfunction" while driving. The ac stopped, the car speedometer kept going from 50 to zero. The car died and couldn't open doors, windows. Lost steering while driving. We were able to get off road and restart and fine for 2 weeks. While at still light tonight, the car turned off. Windows were up, coul... Read more

Incident date: May 1, 2026

The front bump stops rest on the leaf springs seeming to indicate overload of the suspension. Ford initially stated this was a problem, then updated assertion to state it is normal. Upon crossing over some bridge joints and pot holes on highways while traveling at or below speed limit and when well-below GVWR, impact energy transmitted through the steering wheel is mildly painful and immediate an... Read more

Incident date: Jul 1, 2026

This vehicle has now experienced three separate incidents of sudden loss of propulsion while traveling at highway speeds, requiring it to be towed to the dealership on all three occasions. Each incident involved the same dangerous defect, and after each repair I was assured, the vehicle had been repaired and was safe to operate. Despite those assurances, the identical defect has continued to recur... Read more

Incident date: May 25, 2026

When on a stop either stoplight or stopsign the vehicle will completely shutoff. I will need to manually start the car

Incident date: Jun 15, 2025

The contact owns a 2019 BMW 430I. The contact stated that while driving approximately 55 MPH and switching lanes, there was a loud explosion. The contact was unable to determine the cause of the sound. The contact pulled over to the side of the road to inspect the tires and discovered that the sunroof had shattered upward. The dealer was notified of the failure. The vehicle was not repaired. The m... Read more

Incident date: Aug 8, 2025

While using the adaptive cruise on the highway the truck will rapidly slow down as is there is something in it path even though nothing is there. This has happened multiple times on the expressway now and I can no longer use adaptive cruise for fear of what it will try and do.

Incident date: Jul 3, 2026

I was broadsided at the front end of the drivers side on Saturday 07/25/2026 by a wayward vehicle drifting into my lane. After the crash, the airbags deployed and then I could not open the driver seat door. Three other passer-bys who kindly stopped to check on me could not open the door from outside either. Finally, after being stuck for at least 10 minutes in the car, the police arrived, who some... Read more

Crash 1 injured

Incident date: May 1, 2026

ABS / Traction Control / Brake warning lights ALL illuminated. No anti lock brakes and no cruise control. ABS module failure. Replacement part on back order for at least 2 years. Unable to repair.

Incident date: May 1, 2026

The problem is the smell of gasoline when standing near the car. The associated recall has been evaluated by several dealers over the years. None have arranged to complete the recall.

Incident date: May 1, 2026

This specific jeep should have been recalled with all the other 2019 jeep cherokees, my transfer case failed as well causing the differential to fail, there's so many people trying to get those 2 parts it was 1 year before I got my jeep back, my jeep is a 2019 jeep cherokee latitude plus, barley made 96k miles before failure, exact same issue as all recalled jeeps, spent 8k for repairs just for it... Read more

Incident date: Apr 23, 2026

First started around 4 to 6000 miles, felt a shuttering between 50 and 65 mph. Shattering lasted from 10 to maybe 30 seconds let off the fuel and reapplied still there on one or two occasions. RPMs were approximately 2000 RPM shattering stopped in our PMs went down to 1500. This is occurred many times taken to a dealership always get same result, no problem found. Problem always occurs just after ... Read more

Incident date: Jul 17, 2026

See attached document for complaint.

Incident date: Jul 17, 2026

Code 1391 / power brake booster failure. Know defect by Toyota in which they extended warranty, vehicle is within mileage warranty but past the date warranty. Therefore Toyota will not assist in repairing. Very troubling in that this is a high risk recall or safety issue well known and instead of repairing extended. Repairs cost more than half the value of the vehicle and we are heavily reliant ... Read more

Incident date: Jul 23, 2026

My Accord reported multiple warnings at engine start up (check engine light, warnings about cruise control, etc.), and the engine ran rougher than normal. I immediately drove to a Honda dealer for service. The Honda dealer, Checkered Flag Honda of Norfolk, Virginia, diagnosed a blown head gasket in cylinder 2, which allowed all coolant to drain into the engine. They also indicated that fuel inj... Read more

Incident date: Jun 20, 2026

My seat buckles have been on recall since last year and they still have not fixed them. I have been to the dealership capital Hyundai in Greensboro, NC multiple times to try and get them fixed. They told me in January that it would be fixed in February. I am concerned to drive my car with my kids if they are not latching properly.

Incident date: Dec 10, 2025

The contact owns a 2010 BMW X5. The contact stated that while driving at an undisclosed speed, the vehicle stalled and was pulled over to the side of the road. There was no warning light illuminated. The vehicle was towed to be repaired under NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling); however, after the recall repair was performed, the vehicle failed to start. The contact stated... Read more

Incident date: Dec 10, 2025

The contact owns a 2024 Subaru Outback. The contact stated that the vehicle was taken to the local dealer for routine service. After retrieving the vehicle, approximately two days later, while driving 30 MPH on a windy day, the hood opened unexpectedly and crashed onto the front windshield. The driver was able to close the hood. The vehicle was taken to the local dealer. The dealer determined that... Read more

Incident date: Dec 10, 2025

I was stopped at a Red light & was hit from behind at approximately 55-60 Mph.And was pushed into a full size pick up truck in front of me at appx 35 feet. NOT ONE AIR BAG DEPLOYED. I have a fractured neck at C2, a bulge at C5-C6 , my screws in my lumbar fusion backed out, and my lower lip is missing a chunk out if from hitting the steering wheel. Add in severe bruises that turned black in the amb... Read more

Crash 1 injured

Incident date: Jul 15, 2026

After a complete stop at a stop sign there is hesitation/stalling when trying to accelerate. Sometimes the hesitation is several seconds and then the engine kicks in and lurches forward. Couple times this has been a safety issue as it happens when I’m trying to pull out on a busy road. The delay/hesitation has caused me to almost get hit a few times. There are no lights or warning messages w... Read more

Incident date: Jul 15, 2026

Incident date: Jul 18, 2026

DIRECT ADAPTIVE STEERING EXPERIENCEING AT START UP ALTERING THE VEHICLES STEERING AND RESPONSIVENESS AND TURNING RADIUS DOES NOT WORK AND IS INCREASING THE RISK OF A CRASH. VERY UNSAFE TO DRIVE. THERE IS A RECALL 16V430000 ON THIS VERY PROBLEM. HAVE BEEN TOLD BY DEALERSHIP AND NISSAN MOTORS THAT MY CAR IS NOT ON THE RECALL AND I WILL HAVE TO PAY MY SELF TO GET FIXED AND TO SEE IF THAT IS THE PROBL... Read more

Incident date: Jun 1, 2026

The front windshield wiper motor on my 2020 Ford Explorer is experiencing severe intermittent failure and physical binding/clunking while in operation, resulting in a total loss of front visibility while driving in rain. This failure matches the exact root cause and symptoms described in Ford Safety Recall 26S14 / NHTSA Campaign 26V117 (intermittent wiper function progressing to complete electric... Read more

Incident date: Jul 12, 2026

I purchased a 2022 Nissan Altima from CarMax on February 25, 2026. Less than three weeks after purchase, the electronic parking brake unexpectedly engaged while I was driving on multiple occasions, causing the vehicle to abruptly stop. This created a serious safety hazard because the vehicle stopped while in motion without warning. I immediately reported the problem to the selling dealership. The... Read more

Incident date: Jul 15, 2026

The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V651000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the infotainment system glitched and turn off intermittently and the safety information ... Read more

Incident date: Jul 17, 2026

My 2018 Audi Q5 experienced significant water intrusion due to a failure of the panoramic sunroof drain system. Water entered the vehicle interior and traveled down into the electrical compartment, submerging the comfort module and damaging multiple wiring harnesses. This caused the vehicle to become inoperable and unable to start. Audi has issued Technical Service Bulletin 2075969/2 describing t... Read more

Incident date: Jun 16, 2026

Wrangler Trailrunner AT LT275/65R20 were on the truck when I purchased my new 2021 Chevy 2500. I only have 25K miles on it. I was driving on the interstate and the tread came off the tire tore my wheel base apart and damaged back of truck along with scratches on the side by wheel also tore wheel trim off.

Incident date: Feb 2, 2026

*The vehicle exhibited a profound and worrisome vibration under the driver's seat ( I was also told by a Honda Serviceman in the passenger seat during the pre-service test drive, that he felt it, also), when accelerating at speeds of 53 mph and above on the highway. This systematic issue was replicated by the dealership across multiple model years (2023 and 2026 HR-V's), suggesting a fundamental ... Read more

Incident date: Jul 1, 2026

The contact owns a 2015 Ford Taurus. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and stated that the parts had not yet been received. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacture... Read more

Incident date: Aug 18, 2025

2017 Honda Accord EX L rear backup camera does has not worked looks like water in Lense. Honda has recall 325,588 Honda Odyssey minivans from the 2018-2020 model years because the camera may not display an image when in reverse. This problem is alos in 2017 Honda Accords

Incident date: Feb 2, 2026

The upper part of the grill was rattling while I was on a 270 mile road trip. I stopped, inspected it, and found multiple mounting points cracked. I did not feel it was safe to continue driving with it being so loose so I installed four zip ties to continue my trip back home. Safety recall N242490120 had already been completed which means this is the second time the plastic clips on the grill have... Read more

Incident date: Jul 11, 2025

I purchased a 2025 Hyundai Tucson in March of 2026. Shortly after the purchase the screen began to malfunction. The screen glitches continuously while driving and there is no way to turn it off. This creates a significant distraction and raises serious concerns about driver safety. Especially driving at night. The screen turns completely dark then all of a sudden comes back in super bright. Becaus... Read more

Incident date: May 5, 2026

I am writing to formally escalate an unresolved matter regarding my 2026 Acura MDX Technology, purchased on XXX, from Piazza Acura of [XXX]. As a loyal Acura customer of over nine years and currently on my fourth lease, this experience is both unexpected and unacceptable. Since shortly after purchase, the vehicle has exhibited persistent and unresolved performance issues, most notably harsh and i... Read more

Incident date: Jul 4, 2026

The vehicle started rolling on its own and there was a clicking sound. I have a video of it and audio. Your uploading limit cannot handle a video of 28 seconds. The Google Drive link below has the video. If you are unable to open Google Drive please reach out to me. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident date: Jul 4, 2026

Most of the time, the car will not unlock when the unlock button is pressed on the key fobs. Most of the time, when the key fob is on the console and the start button is depressed, the car will not start. It can take multiple minutes and attempts before the car will finally start. Changing the batteries in the key fob did not resolve this issue. When we took it to the dealership, they say that ... Read more

Incident date: Jul 4, 2026

The contact owns a 2026 Toyota Camry Hybrid. The contact received notification for NHTSA Campaign Number: 25V869000 (Hybrid Propulsion System); however, the part to complete the recall repair was unavailable. The local dealer was contacted and confirmed that the part was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time to complete the recall repair. Th... Read more

Incident date: Jul 4, 2026

We came from [XXX] to [XXX] at night. It was rainy in [XXX]. We parked the vehicle in the front of the garage door of the house and went to sleep. Around 8:00-9:00AM two police cars from [XXX] PD came to our house. The officer said that the vehicle calls to BMW or 911 as an emergency and they forwarder that call to FPD. The officers checked the vehicle and they figured that the vehicle did the e... Read more

Incident date: Jul 3, 2026

LIFTGATE APPEARS TO HAVE BEEN REMOVED AND REPLACED. THERE IS A GAP DIFFERENCE FROM THE LEFT REAR TO THE RIGHT REAR ON LIFTGATE. THERE IS ALSO RUST APPEARING ON THE BOLTS. CONDENSATION TUBE HAS DETACHED UNDER THE LIFTGATE. I TOOK MY VEHICLE TO THE MALL OF GEORGIA FORD SERVICE DEPARTMENT ON COMMERCE DRIVE IN BUFORD GEORGIA. THEY WERE NOT WILLING TO HELP AND STATED IT MAY NEED TO GO TO THEIR BODY SH... Read more

Incident date: Jul 1, 2025

I have had the vehicle in 4 times for check forward attendition warning system light keeps coming on. The first time they replaced the front camera. The situation came back after I was using the cruise control on a express way. Did not do it do it on the road but as soon as you stopped and turned the vehicle off the vehicle check forward attention warning system would come on and off and the only ... Read more

Incident date: Jul 7, 2026

I am the owner of a 2012 Winnebago Tour on a Freightliner chassis. A 4 in 1 gauge on the dash, part number W22-00013-022, developed a crack in the housing, resulting in a considerable air leak. My service center advised me the part is unavailable, anywhere, at any price. I called the FCCC support line and was told the part is no longer manufactured. Alternate part numbers are likewise no longe... Read more

Incident date: Jan 2, 2025

My 2018 Chevrolet Colorado diesel has had repeated diesel emissions/DPF-related failures that cause the vehicle to enter reduced-power or limp mode. This is a safety issue because the truck suddenly loses power and cannot accelerate normally. The most serious incident occurred while driving over Santiam Pass in Oregon. The vehicle went into reduced-power/limp mode on a mountain highway, leaving m... Read more

Incident date: Feb 21, 2026

The trunk/ back hatch and it will not open i have tried to use the key fob and nothing it just failed randomly. I went to open it and nothing happens. I have tried locking and unlocking and nothing. This is extremely dangerous because one if I need access to my spare I can't get to it. Also if there was a crash and someone had to pull me or my child out through the back we can not get out. Especia... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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