Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 6,426 complaints for LAND ROVER

Incident date: Nov 26, 2002

THE BRAKE AND GAS PEDALS CAN BE HIT AT THE SAME VERY EASILY CAUSING THE CAR TO SURGE FORWARD. THE DEALER KNOWS IT BUT WILL NOT STAND BY THE CAR WHEN I WANTED TO RETURN IT. DT

Crash

Incident date: Oct 13, 2002

THE LIFT GATE DOOR HINGE RUSTED THROUGH THEN SNAPPED WHEN I OPENED THE DOOR. THE VEHICLE IS LESS THEN 5 YRS OLD BUT BECAUSE OF THE MILEAGE THE WARRANTY HAS EXPIRED. MY BODY SHOP MECHANIC THAT THE DOOR IS TOO HEAVY FOR THE HINGES. THIS PROBLEM CAN'T BE SEEN UNTIL IT OCCURS. IF SOMETHING AS SIMPLE AS OPENNING THE REAR CARGO DOOR CAN CAUSE THE HINGE TO SNAP. WHAT TYPE OF PROBLEM WOULD A POT HOLE OR... Read more

Incident date: Jul 18, 2002

WHILE THE CONSUMER WAS DRIVING THE TEMPERATURE GAUGE JUMPED UP TO HIGH AND SMOKE WAS COMING FROM THE HOOD, THE CONSUMER PULLED THE VEHICLE OFF THE ROAD AND A PASSER BY GAVE HER A RIDE TO A SERVICE STATION, UPON RETURNING THE VEHICLE WAS ON FIRE, POSSIBLY ENGINE RELATED. *YH

Fire

DEALER CAN'T FIX AND HAS RETURNED CAR TO ME. AT A LOSS AS TO WHAT TO DO AT THIS TIME. DT

Incident date: Aug 20, 2002

CONSUMER WAS INVOLVED IN A COLLISION AND THE AIR BAGS FAILED TO DEPLOY. THE DEALER HAD BEEN CONTACTED AND STATED THE AIR BAGS MAY HAVE BEEN DEFECTIVE. TS JG *JB

Crash 3 injured

THE BRAKE LIGHTS ON THIS VEHICLE ARE DESIGNED VERY POORLY. I HAVE BEEN PULLED OVER TWICE FOR FAULTY BRAKE LIGHTS. I HAVE ALSO ALMOST BEEN REARENDED. DUE TO THE SET UP OF THESE LIGHTS. THIS IS NOT A SAFE VEHICLE AND I WILL NOT LET MY PREGNANT WIFE AND KIDS RIDE IN IT. DT

Incident date: Oct 2, 2002

VEHICLE WAS PARKED OUTSIDE MY HOME. KEYS WERE INSIDE HOUSE. DAUGHTER RETURNS HOME TO TELL ME MY CAR IS IN NEIGHBORS YARD. UPON INVESTIGATION IT SEEMS MY GEARS COULD BE MOVED WITHOUT KEY IN IGNITION AND MY KEYS COULD BE REMOVED IN ANY GEAR SELECTED. MY VEHICLE WAS NOT SAFELY IN PARK, MAYBE R! MY VEHICLE RAN DOWN THE HILL, CROSSED THE ROAD AND RESTED UNDER MY NEIGHBORS TREE, SMASHED TO PULP. MANUAL... Read more

Crash

Incident date: Sep 27, 2002

THE ENGINE BLOCK IS WARPED. MR

Incident date: Aug 16, 2002

OHIO TRAFFIC REPORT, #10-91-509 WHILE DRIVING THE DRIVESHAFT BROKE CAUSING THE DRIVE AXLE FROM THE TRANSFER CASE TO THE REAR WHEELS TO FALL OFF OF THE VEHICLE. VEHICLE LOST CONTROL HITTING A GUARD RAIL. *TT

Incident date: Sep 27, 2002

CONSUMER STATES THAT WHILE DRIVING THE ENGINE'S HEATER COIL EXPLODED RELEASING EXTREMELY HOT WATER. THE CONSUMER RECEIVED 2ND AND 3RD DEGREE BURNS ON LEGS AS A RESULT. MR

Fire 1 injured

Incident date: Aug 8, 2002

CONSUMER STATES THAT THE ENGINE IS WARPED. PLEASE PROVIDE ADDITIONAL INFORMATION. *MR

Incident date: Jun 15, 2000

CONSUMER STATES THAT THE VEHICLE WOULD STALLS INTERMITTENTLY WHEN DRIVING 65-70 MPH. VEHICLE BEEN TO THE DEALER ON TWO OCCASION AND THEY WERE UNABLE TO DUPLICATE THE PROBLEM. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION. NLM

Incident date: Jul 12, 2002

WITH VEHICLE IN PARK POSITION AND KEY REMOVED FROM IGNITION, VEHICLE BEGAN TO ROLL BACKWARDS CROSSING THE STREET AND HITTING A TREE. CONSUMER TRIED TO GAIN CONTROL, BUT WAS THROWN FROM VEHICLE WHEN IT HIT THE TREE. UPON INSPECTION AFTER THE INCIDENT, CONSUMER FOUND THAT WHEN SHE PULLED THE KEY FROM THE IGNITION THE ACTUAL KEY METAL HAD DISENGAGED FROM THE REMOTE SENDING UNIT AND HAD REMAINED IN T... Read more

1 injured

Incident date: Jul 12, 2002

1 injured

Incident date: Jul 5, 2001

CONSUMER STATED THERE WAS A KNOCKING NOISE COMING FROM THE ENGINE, DEALER REPLACED THE ROCKER ARMS.*JB THE PASSENGER SIDE SEAT DIDN'T MOVE BACK AND FORTH, THE ABS AND TRACTION CONTROL LIGHTS ILLUMINATED, THERE WAS A HISSING NOISE COMING FROM THE RADIO. UPDATED *JB

Incident date: Jul 5, 2001

Incident date: Sep 18, 2001

CONSUMER STATES THE TRACTION CONTROL LIGHT CONTINUOUSLY ILLUMINATES.*JB

Incident date: Sep 18, 2001

CONSUMER STATES THE ABS LIGHT CONTINOUSLY ILLUMINATES.*JB

Incident date: Jul 5, 2001

CONSUMER STATED THE PASSENGER AND DRIVERS SEAT DOES NOT MOVE BACK AND FORTH. *JB

Incident date: Mar 23, 2001

CONSUMER SATES AFTER DRIVING A FEW MINUTES, THERE IS A LOUD HISSING NOISE COMING FROM THE RADIO.*JB

THE RIGHT FRONT WHEEL SPEED SENSOR FAILED CAUSING PROBLEMS WITH THE ABS SYSTEM. *YH

Incident date: Jul 10, 2001

STEERING COLUMN FAILED WHICH RESULTED IN LOSS OF STEERING.DEALER CONTACTED.*AK

Incident date: Dec 1, 2000

AFTER APPROXIMATELY ONE MONTH OF OPERATION, I NOTICED THAT THE DRIVER'S SIDE REAR VIEW MIRROR VIBRATED CONSTANTLY MAKING IT VERY DIFFICULT TO VIEW TRAFFIC TO THE LEFT SIDE OF THE DRIVER. THE SENSATION IS SIMILAR TO FOCUSING ON AN OBJECT WHILE BEING TOSSED TO AND FRO. I HAVE MADE MANY REQUESTS TO THE DEALER TO HAVE THE SITUATION REPAIRED TO NO AVAIL. I AM NOW IN THE PROCESS OF FILING A COMPLAINT... Read more

Incident date: Jul 22, 2002

FUEL TANK LEAKAGE REPORTED TO MANUFACTUER. EITHER IT IS CAUSED BY MECAHNIC OR DESIGN/MANUFACTUER DEFECT. MANUFACTUER UNRESPONSIVE. IF I PROCEED TO REPAIR/REPLACE THE FUEL TANK, ALL EVIDENCE WOULD BE LOST. PLEASE ADVICE.*AK

A/C UNIT IS NOT ADEQUATE TO COOL CAR WITHOUT BEING ABLE TO TURN OFF REICRCULATION BUTTON, AS PER OWNER'S MANUAL RECCOMONDATIONS. DOES NOT ALLOW PROPER VENTILATION AND COULD POSSIBLY CAUSE DRIVER FATIGUE DURING LONG HAUL OPERATIONS DUE TO LACK OF FRESH AIR BEING INTRODUCED INTO THE CABIN. ALSO ON HOTTER/SUNNY DAYS YOU MUST KEEP FAN TURNED UP TO A HIGH LEVEL IN ORDER TO GAIN ANY COOLING AFFECT THU... Read more

Incident date: Jul 27, 2002

MY VEHICLE WAS PARKED WITH THE ENGINE OFF AND THE IGNITION SET IN THE FULL "OFF" POSITION. MY WIFE AND I WERE IN THE VEHICLE PREPARING TO DEPART. THE CONTROL CONSOLE BETWEEN THE FRONT SEATS BEGAN TO EMIT SMOKE AND A BURNING SMELL IN THE PASSENGER COMPARTMENT. WITHIN 30 SECONDS, THE CONSOLE CAUGHT FIRE AND EMITTED A NOXIOUS CLOUD OF SMOKE IN THE PASSENGER COMPARTMENT. MY WIFE AND I EVACUATED TH... Read more

Fire

Incident date: Jul 15, 2002

CONSUMER HEARD RATTLING IN REAR OF VEHICLE, DEALER DETERMINED CATALYTIC CONVERTER WAS BROKE UP INSIDE, AND HAS TO BE REPLACED.*AK

Incident date: Aug 7, 2001

WHILE DRIVING IN A FRONTAL COLLISION NONE OF THE AIR BAGS DEPLOYED, CAUSING INJURIES TO DRIVER.*AK

Crash 1 injured

Incident date: Jan 29, 2002

CONSUMERS 6 YEAR OLD SON WAS DISCOVERED PARTIALLY SUSPENDED BY THE NECK AT THE REAR SUNROOF OPENING. THE SUNROOF WAS PARTIALLY CLOSED. CONSUMER SAYS THE REAR SUNROOF CONTROL WAS IN A LOCKED-OUT POSITION. CONSUMERS SON SUFFERED SWELLING OF THE NECK AND HEAD AND WAS UNCONSIOUS. THE VEHICLE WAS TOWED FOR INSPECTION OF ANY POSSIBLE MALFUNCTIONS OF THE REAR SUNROOF. THE CUT OFF SWITCH WAS IN THE A... Read more

1 injured

Incident date: Jul 27, 2002

WHILE VEHICLE PARKED AND OFF CONTROL CONSOLE IN BETWEEN SEATS IN FRONT CAUGHT ON FIRE. ALSO, PASSENGER'S SEAT CAUGHT ON FIRE. . CONTACTED DEALER, AND THE DEALER WAS NOT WILLING TO DO ANYTHING.*AK

Fire

Incident date: Jul 27, 2002

WHILE VEHICLE PARKED AND OFF CONTROL CONSOLE IN BETWEEN SEATS IN FRONT CAUGHT ON FIRE. ALSO, PASSENGER'S SEAT CAUGHT ON FIRE. . CONTACTED DEALER, AND THE DEALER WAS NOT WILLING TO DO ANYTHING.*AK

Fire

VEHICLES BRAKE PEDAL HAS BEGUN TO SINK. THE DEALER INFORMED CONSUMER THAT NOTHING WAS WRONG AND THAT IT DOES NOT POSE A SAFETY PROBLEM. CONSUMER FEELS OTHERWISE. *JG

Incident date: May 7, 2002

THE CAR HAS HAD CONTINOUS PROBLEMS WITH THE AIR CONDITIONING AND OVERHEATING. 3 OR 4 TIMES THE CAR HAS BEEN RETURNED TO ME WITH THE WARNING LIGHTS STILL ON. TWICE THE CAR WAS RETURNED TO ME AND HAD TO BE TOWED BACK TO THE DEALER THE SAME DAY FOR OVERHEATING. THE CAR HAS NOW BEEN IN THE DEALERSHIP OVER 5 WEEKS, 2 NEW WIRING HARNESSES, THE ORIGINAL HARNESS PUT BACK IN , AND STILL IS OVER HEATING.... Read more

Incident date: May 7, 2002

Incident date: May 1, 2002

THE PROBLEM IS THAT THE ANCHORS FOR THE BOTTOM PORTION OF THE REAR SEAT SEAT BELTS ARE MOUNTED TOO FAR FORWARD ON THE REAR WHEEL WELL TO PROPERLY RESTRAIN A CHILD SAFETY SEAT. WE HAVE A BRITEX BABY SEAT. FROM WHAT I UNDESTAND FROM A CERTIFIED SEAT INSTALLER IS THAT ALL BABY SEATS DO NOT MOUNT PROPERLY IN THE LAND ROVER DISCOVERIES. THE SEAT ROTATES TO THE SIDE AND HAS SIGNIFICANT LATERAL MOVEM... Read more

Incident date: May 1, 2002

Incident date: Jan 1, 1901

THE RIGHT FRONT WHEEL SPEED SENSOR FAILED CAUSING PROBLEMS WITH THE ABS SYSTEM. THE WARNING LAMP ILLUMINATES INTERMITTENTLY AND THE BRAKES ARE NOT RELIABLE. *YH THE ABS ACTIVATED UNDER NORMAL BRAKING CONDITIONS. *NM

ONE CYLINDER BLEWOUT AND ALL 8 HAD TO BE REPLACED. WHILE DRIVING AND WHEN CYLINDER MALFUNCTIONS IT AFFECTS EVERYTHING IN THE CAR ,INCLUDING SPEEDOMETER. *AK

Incident date: Jul 7, 2002

ACCORDING TO THE DEALERSHIP IN CHARLOTTE, NC OVERHEATING IS A KNOWN DEFECT DUE TO INADEQUATE ENGINE EXHAUST FAN. *AK

Incident date: May 25, 2002

BRAKES FALIED COMPREHENSIVELY WITH NO WARNING LIGHT. *AK

Crash

Incident date: May 25, 2002

BRAKES FALIED COMPREHENSIVELY WITH NO WARNING LIGHT. *AK

Crash

Incident date: Sep 1, 1998

BRAKES FREQUENTLY FAIL TO STOP VEHICLE AT SPEEDS UNDER 20MPH. DEALER STATED IT WAS A BAD ABS SENSOR ON RIGHT FRONT WHEEL. IT WAS REPLACED AT A COST OF $500.00 BUT THE PROBLEM REMAINED. I SEE FROM INTERNET POSTINGS IT IS A COMMON PROBLEM IN '97 DISCOVERIES. THE REAL HAZARD IS THAT IT DOES NOT MATTER HOW MUCH FORCE IS APPLIED TO TE BRAKE PEDAL, THE VEHICLE WILL NOT STOP. I SEE FROM OTHER COMPLAINTS ... Read more

Incident date: Jun 25, 2002

WHILE TRAVELING ON HIGHWAY SMELLED SMOKE .THEN, SMOKE STARTED COMING INSIDE OF VEHICLE. VEHICLE WAS ON FIRE.*AK

Fire

Incident date: Oct 13, 2001

NO SUMMARY LISTED FOR ABOVE EHICLE. *AK

Crash Fire 4 injured 1 deaths

Incident date: Mar 1, 2002

CONSUMER WANTED TO BACK VEHICLE UP 3-4 FEET, WHEN HE APPLIED BRAKES, THERE WAS A RATTLING SOUND FROM ABS SYSTEM AND PEDAL WENT TO THE FLOOR. VEHICLE HIT ANOTHER VEHICLE. BRAKES HAD FAILED THE SAME WAY TWICE BEFORE. DAMAGE TO BOTH VEHICLES WAS 4000 DOLLARS. RECALL 02V02200 REPAIRS WERE DONE BEFORE THIS ACCIDENT.*AK SINCE REPORTING THE PREVIOUS, THE VEHICLES BRAKES FAILED AGAIN. CONSUMER PUT FOO... Read more

Crash

Incident date: Mar 15, 2000

IT HAS BEEN IMPOSSIBLE TO KEEP THESE SENSORS IN WORKING CONDITION FOR MORE THAN A MONTH. AFTER SEARCHING THE INTERNET NEWSGROUPS, IT IS CLEAR THAT THIS IS A VERY COMMON PROBLEM ACROSS ALL 97 DISCOVERY. THE GENERALLY ACCEPTED ADVICE IS TO DISCONNECT THE ABS BECAUSE IT WILL NEVER WORK. IN MY OPINION, IF WE HAVE REACHED THE POINT WHERE THE GENERALLY ACCEPTED ADVICE IS TO DISCONNECT THIS IMPORTANT ... Read more

FRONT WINDSHIELD DEVELOPED A 12 INCH CRACK FROM MINOR STRESS. PASSENGER IN FRONT LEANED FORWARD, PRESSING ON GLASS TO TURN AROUND AND A CRACK APPEARED. DEALER WAS NOTIFIED, AND MAY BE SENDING AN AREA REPRESENTATIVE TO LOOK AT THE PROBLEM. PLEAER PROVIDE MORE INFORMATION.*AK

Incident date: May 31, 2002

WHEN TURNING ON AIR CONDITIONER WATER SPRAYED OUT THROUGH THE VENTS. VEHICLE WAS TAKEN TO DEALER, BUT SITUATION IS NOT REMEDIED. PLEASE ADD FURTHER DETAILS.*AK

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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