Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 6,426 complaints for LAND ROVER

Incident date: Oct 22, 2025

Breaks and gas pedal simultaneously stopped working while driving and steering wheel locked up

Incident date: Oct 22, 2025

The contact owns a 2016 Kia Optima. The contact stated that while driving at an undisclosed speed, the vehicle shuddered. No warning lights were illuminated. The vehicle was taken to a dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and stated that the knock sensor needed to be installed... Read more

Incident date: Feb 14, 2026

The engine light started blinking and my car would not accelerate anymore. I took it to the mechanic immediately, who said that there was an engine recall. I contacted the dealership, but they cannot do an initial inspection for more than 2 months. It would likely take another 2-3 months after the inspection before the engine can be replaced. I called Hyundai and they confirmed that my vehicle sho... Read more

Incident date: Feb 17, 2026

My speedometer was jumping from 0 to 20 mph while in park. A couple weeks later it did it while I was driving, I was going 25 mph and it jumped to 55 mph. I took it to the shop that day and all 4 of my wheel speed sensors were out, which wasn’t accurately measuring my speed. The shop said it was common with this model and year. Also, my headlights do not work in auto mode. I will have shut my ... Read more

Incident date: Feb 17, 2026

Incident date: Jun 1, 2024

While driving on the freeway in the carpool lane, our Audi Q6 malfunctioned and lost power. There were numerous malfunction lights all at once. No other warning that the car was about to lose power. I was forced to coast across lanes avoiding traffic to the side of the road. Steering wheel was also violently shaking. The car has been out of service at the dealer for 58 days as of today. The ma... Read more

Incident date: Feb 9, 2026

Unknown, vehicle starts to jerk when shifting gears. Jerks when breaking and when accelerating. Check engine light on. I see there is a prior recall for the same issue on same year as mine

Incident date: Jan 27, 2026

Vehicle experienced front suspension lateral link failure. The links separated from the sub-frame due to improperly secured fasteners. This is the exact defect described in existing recall SB-21-31-003 / NHTSA Campaign 21V835000. The existing recall states 'front suspension lateral link fasteners may loosen, allowing the lateral link to separate from the sub-frame.' This vehicle has this identica... Read more

Incident date: Feb 2, 2026

1. What component or system failed or malfunctioned, and is it available for inspection upon request? The failed component is the drive motor inverter cooling system, specifically the drive motor inverter cooler (OEM part number 87821986). This component is responsible for regulating temperature within the high-voltage electric drive system. The vehicle is currently at the dealership with the re... Read more

Incident date: Jan 24, 2026

Reporting dash board bubbling and glue failure causing cracking and bubbles on dash board, dealers are not working with customers on this failed component of the vehicle

Incident date: Jan 24, 2026

There was a Recall on my Airbag that was replaced by the VW dealership in Corpus Christi but afterwards I keep getting an error and indicator for the Airbag. I've contacted the dealership multiple times and all they say is it's not covered even if the airbag they replaced is defective.. I originally submitted an issue concerning this on 11-14-2023 and this is the claim number of XXX... INFORMAT... Read more

Incident date: Jan 24, 2026

Error code B25AA-01 Front Passenger Door Handel- General Electrical failure is on in my car since you are investigating it thought you might know

Incident date: Jan 8, 2026

To Whom It May Concern, My name is [XXX] , and I am formally escalating serious ongoing issues with my 2018 Hyundai Sonata. Despite repeated attempts to resolve these concerns through the dealership, my vehicle continues to experience excessive oil consumption, engine failures, and additional mechanical issues, all while under warranty. I am now seeking immediate corporate intervention. Timeline o... Read more

Incident date: Feb 12, 2026

The dealership has informed me that the Radio Control Module of the vehicle needs to be replaced. The infotainment center which contains the backup camera is no longer functioning.

Incident date: Feb 12, 2026

I had been traveling on the freeway for about 3 hours when I decided to exit for a quick stop. While on the exit ramp, I was stopped about six cars back from the traffic light. When the cars inched forward I went to do the same and noticed there was no movement when I took my foot off the break. I pushed on the gas a little bit more than I normally would have to, and the car eventually jerked forw... Read more

Incident date: Feb 12, 2026

The oil pressure switch on my 2019 KIA Sorento comes on when coming to a stop. This has occurred even after an oil change and checking the oil the dip stick showed full. I understand that Kia had a recall on these sensors for Kia Sorentos up to year models 2018 but evidently the problem with this sensor has not been resolved and presents a major possibility of fire occurring due to oil leakage. I ... Read more

Incident date: Feb 1, 2026

After 68C recall has been performed and "passed" the car will lose acceleration and power when trying to go up a hill. Will not accelerate when in electric mode.

Incident date: Feb 12, 2026

Vehicle did not go into park when the ignition was turned off. Car started to roll while passenger was getting out of the vehicle as another vehicle was parking beside us. The other vehicle could not avoid our rolling vehicle. Passenger had to quickly sit down to avoid being hit. The next day the vehicle was taken to the dealership, and they could not find anything wrong. They gave us a copy of bu... Read more

Crash

Incident date: Dec 13, 2025

The contact rented a 2025 Toyota Corolla. The contact stated that while driving at unknown speeds and entering into a parking space, the contact applied the brake pedal; however, the adaptive cruise control system engaged unexpectedly, causing the vehicle to accelerate and crash into a building. The driver was unable to turn off the adaptive cruise control system. There were no reported injuries, ... Read more

Crash

Incident date: Feb 3, 2026

The truck has two issues that may be related. The third brake light leaks water. they tried to fix it, it happened again. The leaks have ruined my upholstery of the back seats. They have an extended warranty for this but it should be a recall. I believe the leak also is effecting my push button (electrical issues), the car won't start. It just clicks and you have to remove the battery or do w... Read more

Incident date: Feb 12, 2026

Erratic shifting and skipping gears, unexpected downshift to 1st gear or neutral causing loss of power when driving in freeway either in hot or cold. This is very crucial and serious issue because it cause a crash. Vehicle was taken to a Ford dealer and because they coundln't found any recall linked to this VIN so they did confirm failure of transmission. Even though they confirmed failure on tra... Read more

Incident date: Jan 13, 2026

I’m writing to report an ongoing issue with my vehicle’s windshield washer system. The washer fluid is not dispensing properly, and as a result, the windshield is not being cleared effectively while driving. This creates a safety concern, especially in poor weather conditions or when road debris accumulates on the windshield. The reduced visibility makes it difficult to drive safely and confi... Read more

Incident date: Jan 13, 2026

Vehicle looses power steering sometimes, the last time I was in traffic on a bend and went up onto the sidewalk. It's almost impossible to steer when it happens.

Incident date: Jan 26, 2026

One or more connecting rod bearings are failing. There is a knocking noise coming from the lower end of the engine which is more pronounced under load. There is a risk of the engine failing completely while driving and causing risk to myself, my passengers, and other drivers. This issue is know to happen in the same engine (J35Y5) and certain VINs are already under recall.

Incident date: Mar 1, 2022

The contact owned a 2014 Tesla Model S. The contact stated that while driving at an undisclosed speed on the highway, the vehicle exited into a tunnel. The contact stated that his hands were on the steering wheel and that the steering wheel did not move; however, the vehicle inadvertently made a sharp left turn, and the passenger-side headlight struck the tunnel wall. The vehicle spun rapidly, an... Read more

Crash 1 injured

Incident date: Mar 1, 2022

The contact owns a 2026 Chevrolet Silverado 1500. The contact stated that while depressing the accelerator pedal, the vehicle hesitated and failed to respond immediately. The contact stated that several seconds later, the vehicle operated as intended. A local dealer was contacted. The vehicle was taken to a dealer, where it was diagnosed with transmission failure. The contact was informed that th... Read more

Incident date: Feb 11, 2026

Steering wheel noises while turning

Incident date: Jan 21, 2026

Water has infiltrated the lower trunk area and fried the sound amplifier. The result is no sounds can be heard from the speakers. This includes sounds and warnings from the safety systems. Seat belt, ADAS, BLIS, OnStar, Turn Signals, Radio. The rear hatch seals seem to be intact and it is unclear how water is entering this lower area as there is no evidence of water anywhere else in the rear car... Read more

Incident date: Feb 8, 2026

Loss of acceleration. Errors. Turbo failure before 3,000k miles. Received five errors alerts at once: 1. Emergency Assist not available 2. Engine Speed Max 4000rpm 3. Error: Drive System currently unavailable 4. Error: Cruise Control System 5. Travel Assist currently unavailable. Initial occurrence was misdiagnosed at dealership as a computer system failure. They cleared the alerts but not th... Read more

Incident date: Feb 8, 2026

Odometer Fraud. The contact owns a 2009 Chevrolet Malibu. It was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was approximately 120,000 however, the contact researched and discovered in a Carfax Report that the mileage was approximately 234,000. The contact stated that the vehicle had several issues, leading the conta... Read more

Incident date: Feb 8, 2026

On February 9, 2026, our 2023 Mazda CX‑9 experienced a sudden and complete system malfunction while being driven. Multiple system failures began approximately six minutes before the crash. During this time, the driver reported: • Total loss of steering • Complete brake failure • No response to acceleration or driver input • No ability to slow, stop, or maneuver the vehicle • No meaning... Read more

Crash 1 injured

Incident date: Mar 17, 2025

1. All safety features related to the back up camera, EPS, Traction Control, Lane Assist, Active Cruise Control, Automatic High Beam, Forward Collision Avoidance and more. 2. Loss of all safety features and then sudden restoration of EPS would cause swerve into oncoming lanes or into neighboring lanes and/or ditches. 3. Yes the problem has been reproduced, repeatedly in cold weather and while the ... Read more

Incident date: Feb 4, 2026

The computer system for the sliding doors and back hatch do not work properly. They will occasionally stop working or will stop mid-open or close. In addition, on three separate occasions the sensors did not work. One time the back hatch started to close while I was getting something out of the trunk. It did not sense by body and would not stop. I tried to stop it physically but the hatch continue... Read more

Incident date: Jan 14, 2026

The contact owns a 2017 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The dealer was contacted. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufact... Read more

Incident date: Jan 10, 2026

In December, 2025 my brand new 2026 Honda CRV Hybrid began making a clicking noise on the steering wheel. I had the dealer work on it and they said I had a faulty cable reel and they replaced it. This past week I noticed the same clicking sound in the steering wheel. I had the dealership look at the car again today and they were not able to replicate the noise. The service advisor at the dealershi... Read more

Incident date: Jan 5, 2026

Instrument cluster panel and all warning lights, fuel gage, speedometer, tire pressure, temperature sensor, etc. as well as all info on app unable to access. no warning lights which could cause crash without prior warning. controls and displays failed to illuminate and were not visible. unable to see in daylight or at night. Dealer verified internal failure in IPC, would not repair under recall, s... Read more

Incident date: Sep 15, 2025

I was driving in the highway doing about 80mph passing a semi truck when all of a sudden my vehicle went from 80 down to 50 mph and I was jerked forward. I thought I was rear ended but when I looked in my rear view mirror no cars were behind me. I looked down and noticed my engine light, battery light and oil light were on and turned down my music and could hear my engine was no longer running. Th... Read more

Incident date: Jul 4, 2025

I was driving at around 40mph, my vehicle turned off with all the lights in the dashboard being turned on. I had no power steering or breaks in my vehicle. With no ability to break my moving car I pulled into a parking lot almost crashing with another vehicle. I couldn’t turn out my car in parking and the lights in the dashboard stayed on.

Incident date: Nov 11, 2025

The IPC intermittently goes blank and I lose driver information like remaining fuel and speed limit and other safety information. The IPC also turns green and gets distortion.

Incident date: Jan 20, 2026

While scheduling service for NHTSA recall No. 25V-387/FSAM-1693 (Front Turn Signal Lamps malfunction that leads to no fulfillment of FMVSS 108 requirements) I was refused correction of the recall by the Rivian Miami Service Center rep (Service Advisor Joel). I was informed that Rivian has informed the Service Advisors that this recall will only be performed on already malfunctioning lamps or in co... Read more

Incident date: Dec 20, 2025

I turned my car on and it didn't want to crank up. Once it did crank up every warning light came on. My son ran the code and P00087 came up. I tried to drive my car in my parking lot and it kept stalling like it was going to cut off. Now I drove my car earlier in the day and didn't have any problems. It wasn't until after my car sat throughout the day when this took place. I know it's a recall for... Read more

Incident date: Dec 29, 2025

The vehicle has service driver assistance system warning. The seat vibration is not working and I believe there are issues with the sensor and or harness. There have been recalls on previous years of this vehicle for the same thing. There have been a wave of these lately, according to the dealership working on the vehicle. Parts availability is currently low because of this resulting in longer rep... Read more

Incident date: Feb 2, 2026

My Toyota was just in the shop for 100,000 mile service and investigation of whining noise upon acceleration. Was notified that the transmission needs replaced and will cost over $7500 . Transmissions are supposedly on back order. Upon further investigation, discovered there is a known issue with 2017-2019 Highlander transmissions that Toyota failed to issue a recall and failed to notify owners... Read more

Incident date: Nov 25, 2025

Transfer case and front differential failure. No warning lights came on beforehand

Incident date: Nov 25, 2025

The contact owns a 2020 Toyota Rav4. The contact stated that while driving or while the vehicle was parked, there was water leaking from the sunroof. While driving at an undisclosed speed, there was a loud clunking sound coming from the front of the vehicle. The vehicle was taken to the dealer, where it was diagnosed and determined that front alignment was needed, and that the roof rails needed to... Read more

Incident date: Nov 25, 2025

Incident date: Nov 30, 2025

The 2025 Kia K4 sensors failed to go off resulting in the rear bumper to hit a barrell. The operator of the Kia K4 was reversing at 1mph

Crash

Incident date: Nov 30, 2025

The 2025 Kia K4 sensors failed to go off resulting in the rear bumper to hit a barrell. The operator of the Kia K4 was reversing at 1mph

Crash

Incident date: Nov 30, 2025

In at least 3 different drivers experienced the engine shutting off while driving at low speeds. It happened either while stopped at the traffic light, or shortly after being stopped at the traffic. The engine stalled and the message on the dash said to stop the vehicle, turn it off, then turn it back on. Fortunately, we were able to coast to a stop and follow the procedures. We replaced the f... Read more

Incident date: Feb 6, 2026

My 2017 Ford F150 has a terrible downshift issue. I am surprised it hasn't dropped the transmission on the road. It has been an issue for several years. It happens a lot when you let off the gas going into a curve, which scares me based on what I am seeing with the ongoing investigation. This needs to be fixed.

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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