Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 405 complaints for KTM

Incident date: Feb 24, 2024

Wiring shorts on the rear brake lights.Had to pay for wiring repair

Incident date: Jan 28, 2024

When driving above 45 mph, at time the EPC light will pop up on the dash and power will be slightly lost to the vehicle. Almost immediately after this happens, the oil light will pop on despite the oil being changed and done on a beyond routine basis. we have brought the vehicle into be serviced at the Volkswagen dealership numerous times and the same thing continues to happen. Recently, when d... Read more

Incident date: Jan 28, 2024

When I lift the switch to turn on the right turn signal, the high beam headlights flash on and off. It switches from auto to on then back to auto. I'm not moving the switch front to back, only up and down.

Incident date: Jan 28, 2024

Center display screen, aka TFT, randomly turns off while motorcycle is operating. The center screen displays the speedometer, fuel level and other information and an unsafe driving condition is created by the center screen randomly turning off. Center display screen is also affected by moisture ingress which allows condensation to form on the inside of the lens cover which obscures information ... Read more

Incident date: Oct 30, 2023

Been over 30 days since vehicle was inspected for a recall that requires installing a tow hitch. Manufacturer will not provide an ETA for parts however I can go thru various other methods to obtain parts needed within a few days. Seems like manufacturer is stalling and not wanting to fix issue.

Incident date: Oct 21, 2023

The contact owns a 2019 Ram 1500. The contact stated while driving 65 MPH, the steering wheel locked up. The instrument panel also turned off inadvertently. The vehicle became unresponsive, causing the contact to drive off road. The contact was able to get the vehicle started after removing and replacing. There was no warning light illuminated. The vehicle was taken to a dealer to be diagnosed; ho... Read more

Incident date: Jul 1, 2023

Complete transmission failure shortly after seeing "Service Transmission" message in 2022 Chevy Bolt EV Drivers Information Center. When message first appeared selected option to dismiss message and continued to drive as normal. After turning vehicle off and then back on the message appeared again and all attempts to change gear into neutral, reverse, or drive resulting in all doors unlocking an... Read more

Incident date: Aug 19, 2023

The contact owns a 2019 Toyota Corolla. The contact stated while driving approximately 50 MPH, the vehicle stalled without warning. The vehicle was later towed a local service center who diagnosed that the fuel pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were not contacted regarding the failure. The failure mileage was approximatel... Read more

Incident date: Aug 19, 2023

The contact owns a 2015 Ford F-350. The contact stated that while driving at 55 MPH, the vehicle message of “50 Miles until Derate Speed Limitation” was displayed. The check engine warning light was illuminated. The vehicle was diagnosed by a dealer as a failure with the DEF system and a failed NOX module. The manufacturer was made aware of the failure and confirmed that the vehicle was not un... Read more

Incident date: Aug 19, 2023

Random stalling, lack of power, and failure to restart. Engine died in the middle of an intersection crossing a 2 lane highway leaving me to push it off the highway or get hit by oncoming traffic. The engine also stalled multiple times on the road at highway speed 35-55mph causing me to seek immediate safety on the shoulder or grass. Bike was taken to the dealer for assessment and the current plan... Read more

Incident date: Jun 1, 2022

The contact owns a 2015 Ford Escape. The contact stated while coming to a complete stop at a traffic light, the vehicle shuddered significantly. There was no warning light illuminated. The contact stated that the failure recurred several times. The vehicle was taking to the service station, where an independent mechanic replaced the sparks plugs. The contact stated while reversing out of the servi... Read more

Incident date: Jun 1, 2022

I have charged many phones in this car's wireless charging pad and they all get extremely hot. Fortunately I caught it early. When the phone was removed, it was too hot to touch. I believe there is a real risk of phones catching fire in this car. I've now discontinued use of the charger.

Incident date: Jun 10, 2020

The forward collision warning light comes on saying their is a malfunction. It stays on for a couple of days, and then it goes away and comes back again a couple of days later. I had my sister husband hook up a diagnostic scanner on the car, and he said that it displayed no error codes for the problem. I believe this should be a safety recall because i noticed a lot of people driving the 2020 niss... Read more

Incident date: Jun 10, 2020

Incident date: May 1, 2022

My ruck was recalledseveral years agofor the frame. To correct this issuea toyota dealer spray the frame.this did not stop the frame from rusting.a lot of other people I talked to said their frames replaced with no questions asked. But not mine.when I talked toyota for the new england territory, I was just given a run around. And nothing was done. There have been other recalls such as the air bag ... Read more

Incident date: May 1, 2022

The contact owns a 2018 Hyundai Santa Fe Sport. The contact received notification of NHTSA Campaign Number: 22V810000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. A local dealer was contacted but was unable to service the vehicle for several months. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repai... Read more

Incident date: May 1, 2022

Without prior indications, randomly the radiator busted open and it spit hot coolant on my leg. I first felt the burning sensation on my leg and wasn't sure what had happened... since it happened while I was taking off, it quickly cooled down. Thanks to my jeans all I had was a minor burn on my skin (Red and burning sensation) but I suspect that liquid was about 170F to 180F inside the bike as I h... Read more

Incident date: Jun 5, 2023

Connected to 5th wheel, intermittently the brakes would "buck" and "grab" when braking. Message to the effect of braking wire malfunction.

Incident date: May 30, 2023

One week ago received a manufacturer OTA update to install in vehicle which I always download. A few days later I drove vehicle to store and turned vehicle off in parking lot for 5 minutes. Upon returning to vehicle, unable to start vehicle. Vehicle display provided message “Battery Low Start Vehicle” but vehicle would not start. Tow company attempted to jump vehicle multiple times but not suc... Read more

Incident date: May 19, 2023

The contact owns a 2013 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle overheated. The contact stated that there was smoke coming from underneath the hood. Additionally, the contact stated that the engine was consuming an excessive amount of coolant. The vehicle was taken to an independent mechanic, who stated the vehicle needed to be taken to an authorized... Read more

Incident date: May 1, 2022

There was a recall on this Camry model 2012 to 2014 that the Charlotte, NC dealership refused to cover. I am having a transmission issue that causes my car to shudder and vibrate at regular speeds. “shudder comes from the transmission, especially during the acceleration of the Camry models. It can be alarming for the driver and be a safety concern when the gears do not properly change during o... Read more

Incident date: Apr 27, 2023

The contact owns a 2011 Toyota Camry. The contact stated that the vehicle was taken to an independent mechanic for routine maintenance that included an oil change; however, the contact stated that a week later she noticed that the check engine warning light was illuminated. The contact then stated that she checked the oil dipstick and noticed that the oil level was low and added two quarts of engi... Read more

Incident date: Feb 22, 2023

When attempting to lock and activate alarm, the doors do not lock. The vehicle is not secured. The passenger door does not lock or unlock when using keychain or when attempting to unlock from driver door. The passenger window does not roll up or down correctly. It will stop and roll back up and viceversa. When pressing the gas pedal the car will abruptly pick up speed causing passengers to feel... Read more

Incident date: Feb 22, 2023

Incident date: Mar 11, 2022

The contact owns a 2019 Tesla Model-X. The contact stated while at a traffic signal, he had stopped past the painted line on the roadway. The contact then shifted into reverse (R) to pull back from the traffic line, as the contact began to depress the accelerator, the accelerator pedal dropped to the floorboard and the vehicle accelerated backward at an approximated 15 MPH and crashed into the fro... Read more

Crash

Incident date: Nov 19, 2022

The main rear shock shaft seal has failed on two separate occasions causing shock oil to spill all over the catalytic converter posing a huge risk for fire. On both failure instances the motorcycle was being transported on a motorcycle specific hitch rack on the back of my pickup truck. The first shock seal failure occurred when I was transporting the motorcycle to my local dealer for service and ... Read more

Incident date: Nov 26, 2022

I have a concern about the Motoz Tractionator Dual Venture 90/90-21 (54Q) front tire I recently put on my 2022 KTM 890 Adventure motorcycle. I purchased a set of Motoz tires this summer (2022) and ran them all summer without issue. I've probably put 600 miles on them. It is now winter in Utah, and I decided to take my bike for a spin the other day when it was about 40 degrees (F) outside. I didn't... Read more

Incident date: Sep 5, 2022

The brake light doesn't illuminate unless excessive brake pressure is used. During normal braking the light doesn't illuminate at all when using the front or rear brake. It is available for inspection upon request. My safety and safety of others has been put at risk because other motorists will not know that i'm braking since the light doesn't illuminate. The problem has been reproduced by me. The... Read more

Incident date: Sep 1, 2022

Plastic fuel tank warps at the filler and fuel pump location. The warping causes leaks at these locations. Tank is available for inspection. Fuel tank is leaking. Fuel puddles under vehicle and could be a fire risk. Fuel tank has been replaced twice by a dealer and a recall has been performed. Nothing has helped the issue. The component has not been inspected by anyone but the dealer the pr... Read more

Incident date: Nov 6, 2022

Tire size 90/90-21 front tire inflated with Motorcycle manufacturers recommended psi without warning it instantly deflats. I had this happen twice with the same tire. Once deflated it causes the tire to debead off the rim while riding and renders the motorcycle nearly uncontrollable. Especially dangerous in a curve or turn. My riding skill kept me upright. Yes my safety was at risk. Many riders ... Read more

Incident date: Oct 14, 2022

CONTINENTAL TIRE COMPANY is not complying with the recall of their TKC80 front tire that came on my 2022 KTM 690 Enduro R VIN# [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Incident date: Oct 16, 2022

The contact owns an HJC DS-X1 helmet. The contact stated that while riding at an undisclosed speed, he felt the face shield and visor flapping. The contact pulled over, and noticed that one of the face shield screws had detached. Upon inspection, he noticed that the screws were not secured properly. The helmet was not repaired. The manufacturer was made aware of the failure and offered to send a r... Read more

Incident date: May 31, 2021

Cracking in tires.

Incident date: Sep 14, 2022

While commuting by highway to my place of work - motorcycle surged and "Low engine oil pressure" warning came on display. Immediately shut off motorcycle and attempted to maneuver the bike to a safe place to stop while avoiding traffic. Upon investigation, visually found low engine oil level, but no oil leaks present anywhere. Refilled oil to correct level on sight-glass, and attempted to restart ... Read more

Incident date: Aug 14, 2022

The engine’s intake crank lobe (left side) and it’s follower wore unexpectedly to a point that the engine is unusable without inspection and replacement of internal parts. All manufacturer’s service instructions were strictly adhered to and the motorcycle (and original engine) has little more than 10,500 miles on it. Engine can break down completely if operated in its current state and lea... Read more

Incident date: Aug 24, 2022

Fuel is leaking a steady drop from bottom of fuel tank.

Incident date: Jun 2, 2022

The clutch quit engaging while in traffic and I was nearly stranded on I-25 in stop and go traffic. I was able to nurse it along to a nearby parking lot with the clutch slipping very badly. I could have easily been rear ended. I took it apart and found the wet-clutch system was not getting any oil, it was completely dry. I bought a new clutch pack and cleaned the oil jet that supplies the clu... Read more

Incident date: Aug 2, 2022

Ignition button has failed. Motorcycle will shut off randomly while operating. Cannot be restarted.

Incident date: May 16, 2022

* Severe camshaft lobe and follower wear at 17,500 miles with very loud valve knock. I have photos of the wear, and the motorcycle is currently at the dealer for work. And yes, it is available for inspection. *Valve clearance check is due @ 18,600 miles. I checked my valves at 17,500 due to a long upcoming trip. Since the valve follower on the intake of cylinder #1 inboard was worn down severely,... Read more

Incident date: Jul 18, 2022

The contact owns a 2018 KTM 690 Duke motorcycle. The contact stated after having ridden the motorcycle approximately 30 MPH and then returning to his residence; after parking the motorcycle, there was an abnormal gasoline odor detected. The contact noticed that gasoline was leaking between the fuel pump and fuel tank at the rear center underside. The gasoline started to form a puddle in the drivew... Read more

Incident date: Feb 28, 2022

TFT Speedometer gets severe condensation under normal operating conditions making it unsafe to operate the motorcycle and almost caused me an accident on multiple rides in the mountains. This puts the safety of myself and others at risk as I'm not able to read any potential safety information in my dash like speed, gear, traction control, gas mileage, and any electrical failures. 5" TFT dash spee... Read more

Incident date: May 25, 2022

When I attempt to start the motorcycle after it has not been ridden for several hours, i.e., a "cold start," it will run very rough and barely maintain idle. The engine also makes a lot of noise during the first 30 seconds to one minute after being started, almost as if it is running on one cylinder instead of two. If I attempt to ride the motorcycle before waiting for it to warm up, approximately... Read more

Incident date: May 25, 2022

Incident date: Apr 1, 2022

The front brakes of the machine are inconsistent in how much lever effort is required to get the bike to stop. At slow speed, there is sometimes not braking force when pulling the brake lever. At slow speed, there is sometimes a tremendous amount of braking force when pulling the lever. At high speeds, the brakes are often good and work as expected. At high speeds, sometimes the brakes don't work ... Read more

Incident date: Apr 2, 2022

The contact owns a 2020 KTM 790 Duke. The contact stated while riding approximately 30 MPH, the rear brake light failed to illuminate unless the brake pedal was fully depressed, not while slightly first applying the brake. The contact stated no warning light was illuminated. The contact had taken the motorcycle to a local dealer where it was diagnosed and determined that nothing could be repaired ... Read more

Incident date: Mar 1, 2021

The fuel tank around the filler neck insert is warped which causes fuel to splash out from under the filler neck seal.

Incident date: Dec 1, 2021

The gas tank on this KTM RC390 is leaking from the welds holding on the ECU bracket. This bike only has 2000mi and after researching online, this is a known issue with at least 15 others experiencing the same problem. This is a serious problem as gas leaks down the bike near the motor which could easily cause a fire if not caught right away. It seems this is a quality issue as the bike has very lo... Read more

Incident date: Jan 14, 2022

1) The vehicle TFT display containing important data such as speed etc.. blacks out on occasion. The vehicle itself is still functional but with the display blacked out the operator has no speed information, or information about the vehicle such as fuel levels and ABS control. KTM has been made aware of the issue as it has affected multiple users worldwide. 2) The indicator/blinker control switc... Read more

Incident date: Jan 14, 2022

Incident date: Feb 5, 2022

The motorcycle currently has 400 miles on it. Ever since getting the motorcycle home and when first cranking it in the morning (cold start) it will only run on one cylinder (has two cylinders) for a moment and then die. It takes numerous starts and will finally continue running on one cylinder for about 30 to 60 seconds at a very low RPM before the other cylinder starts. After that it runs normal.... Read more

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