Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,191 complaints for KIA
Incident date: Dec 27, 2025
There were no warnings the power steering failed just as the previous recalls on the 2000 model Hondas did but there's no recall for this one the ABS has been affected there's no power steering and reduced engine power on and off a number of safety lights on dash the exact symptoms as described for number of Honda's before this one even the same year model but not this one 2013 Honda Accord vin [... Read more
Incident date: Dec 27, 2025
There were no warnings the power steering failed just as the previous recalls on the 2000 model Hondas did but there's no recall for this one the ABS has been affected there's no power steering and reduced engine power on and off a number of safety lights on dash the exact symptoms as described for number of Honda's before this one even the same year model but not this one 2013 Honda Accord vin [... Read more
Incident date: Dec 27, 2025
There were no warnings the power steering failed just as the previous recalls on the 2000 model Hondas did but there's no recall for this one the ABS has been affected there's no power steering and reduced engine power on and off a number of safety lights on dash the exact symptoms as described for number of Honda's before this one even the same year model but not this one 2013 Honda Accord vin [... Read more
Incident date: Dec 27, 2025
Ford has CSP 22N15 that provides a one-time repair to reprogram the Gateway Module (GWM) for unlimited years of service and unlimited miles from the warranty start date of the vehicle. My vehicle was manufactured in Louisville in 9/2020, which appears to fall in the range of vehicles covered by this CSP, yet Ford keeps telling me that it is not covered and I was required to pay for the fix.
Incident date: Oct 30, 2025
The headlights flicker/pulse creating visibility issues at night. This occurs when the heated seats are activated. This is a safety concern for myself, passengers, other drivers, and pedestrians. Flickering lights can cause an accident due to poor visibility and the creating of false shadows. This would also hinder the ability to see pedestrians. The problem was reproduced at the local Chevrolet... Read more
Incident date: Dec 30, 2025
The passenger-side power sliding door system failed to stop or reverse when it encountered physical interference with the vehicle’s open fuel door. The door continued opening under power despite clear obstruction by a fixed exterior body component. The affected components, including the sliding door mechanism and damaged fuel door latch, remain available for inspection upon request. A powered sl... Read more
Incident date: Dec 1, 2025
A week or two before I took my truck into decorah Chevy isr because tailgate was going up and down all by itself while I was driving or parked without me by it. They said it was just the latch button . So they fixed it they said and still my blinker lights would just come on and then I hit a deer and my seatbelt did not latch and my airbags didn't deploy even though my app says they did. I'm wonde... Read more
Crash
Fire
Incident date: Dec 22, 2025
A week or two before I took my truck into decorah Chevy isr because tailgate was going up and down all by itself while I was driving or parked without me by it. They said it was just the latch button . So they fixed it they said and still my blinker lights would just come on and then I hit a deer and my seatbelt did not latch and my airbags didn't deploy even though my app says they did. I'm wonde... Read more
Crash
Fire
Incident date: Dec 22, 2025
I was driving down the highway about 5 minutes, it was 34 degrees outside, family in car (with baby). No cars in front of me at all, didn’t drive through an underpass, didn’t hit any potholes, and out of nowhere the front panoramic sunroof exploded. It sounded like a gunshot in my truck cabin. Thankfully I keep the sunshade closed or else glass would have flew into my pregnant wife’s face an... Read more
Incident date: Dec 27, 2025
The contact owned a 2022 Hyundai Tucson. The contact stated that while the vehicle was parked, the contact's neighbor knocked on the contact's residential door and informed the contact that the contact's vehicle was on fire. The contact stated that when she went outside, the contact noticed that the entire front of the vehicle was on fire. The fire department was called, and the fire department ex... Read more
Fire
Incident date: Dec 29, 2025
This past year, on 10 occasions, the car misfires and loses power. All but 1 of these occurrences have been on the highway. The check engine light blinks, I pull over, turn the car off, wait a couple minutes, start the car, and the problem disappears. I have had the codes checked by both Honda and my personal mechanic - and neither can find a code that anything is wrong with the car. I have re... Read more
Incident date: May 1, 2025
While driving, the vehicle’s moonroof glass spontaneously shattered/exploded without impact. It sounded like a gunshot, which caused an immediate and dangerous distraction. There was no object strike that I am aware of and no prior warning. The sudden loud noise and breaking glass created a safety hazard due to distraction and potential glass intrusion.
Incident date: May 1, 2025
I am reporting a defect with the driver-side sun visor on my 2019 Jeep Wrangler Unlimited. The sun visor mounting mechanism is faulty and has broken/detached during normal use. When this occurs, the visor drops down unexpectedly and obstructs the driver’s forward view. This creates a serious safety hazard, as the visor can suddenly block visibility while the vehicle is in motion, increasing the ... Read more
Incident date: Mar 23, 2024
My 2017 Hyundai Sonata Sport Limited 2.4 has a known engine defect causing excessive oil consumption. The vehicle was at an authorized Hyundai dealership for the oil consumption test and had been approved for a new engine replacement. Prior to the repair, I completed $2,300 in maintenance, specifically an oil combustion cleaning and spark plug replacement, which the dealership said was required t... Read more
Fire
Incident date: Mar 23, 2024
I leased a 2025 Hyundai Ioniq 5 (VIN: [XXX] ) on September 16, 2025 from Route 1 Hyundai in Monmouth Junction, New Jersey. Since I bought the vehicle, I have had to return it to the dealership a total of one time. My vehicle has been out of service for repairs since November 19, 2025 for a total of 35 calendar days. The current mileage on my vehicle is 3,026 miles. My vehicle has been in service a... Read more
Incident date: Mar 23, 2024
The paint on my 2013 Toyota Corolla, Super White (040), is peeling extensively down to the primer on the roof, hood, trunk, and door frames and pillar areas. Toyota previously acknowledged this issue as a manufacturing defect affecting 2008–2017 Corollas and issued a Warranty Enhancement Program to address it. My vehicle’s claim for assistance was denied solely due to the program expiration, ... Read more
Incident date: Dec 22, 2025
The seats have had an excessive rattling noise since buying the car, dealer was informed and was told that it was expected. Now there has been a safety recall with no remedy in sight for over two months. Not being able to use the middle seats on a brand new car for this long is unnacceptable.
Incident date: Dec 22, 2025
I got my 2024 traverse little over a year ago. So far I had bring it in 3 times now first I got oil change and they told me something leaking from back so I went chevy and the transmission was leaken bolts wasn't put in all the way. Also my breaks said they was due I bring back to them they said its a sensor probelm they just turned it off. Now im back again horse is Crack and they said I could co... Read more
Incident date: Dec 31, 1969
Nuna had a major recall for their rava convertible car seats as your organization is aware of. However, there are two main issues that I'm having that Nuna has refused to address nor do they have a viable solution for. The first is that with the recall fix which was new material they sent out, the harness button is covered by Fabric and when the rava is in rear-facing mode it becomes almost imposs... Read more
Incident date: Dec 31, 1969
Nuna had a major recall for their rava convertible car seats as your organization is aware of. However, there are two main issues that I'm having that Nuna has refused to address nor do they have a viable solution for. The first is that with the recall fix which was new material they sent out, the harness button is covered by Fabric and when the rava is in rear-facing mode it becomes almost imposs... Read more
Incident date: Dec 31, 1969
Nuna had a major recall for their rava convertible car seats as your organization is aware of. However, there are two main issues that I'm having that Nuna has refused to address nor do they have a viable solution for. The first is that with the recall fix which was new material they sent out, the harness button is covered by Fabric and when the rava is in rear-facing mode it becomes almost imposs... Read more
Incident date: Feb 1, 2025
The vehicle experienced repeated failures involving multiple systems, including the transmission system (transmission replacement), powertrain/engine system (cylinder-related repairs), electronic control systems (vehicle computer/control module replaced multiple times), electrical system (ongoing electrical faults), and rear safety systems (backup camera failure). The vehicle is available for insp... Read more
Incident date: Feb 1, 2025
The vehicle experienced repeated failures involving multiple systems, including the transmission system (transmission replacement), powertrain/engine system (cylinder-related repairs), electronic control systems (vehicle computer/control module replaced multiple times), electrical system (ongoing electrical faults), and rear safety systems (backup camera failure). The vehicle is available for insp... Read more
Incident date: Aug 1, 2025
The fabric from the moonroof has come loose on the sides and blocks rear visibility if open. This is apparently an issue with many vehicles.
Incident date: Dec 26, 2025
My 2020 GLE 350 first displayed a problem with left indicator on front left hand head lamp. I took an appointment with my Mercedes dealer for repair. Then it started showing all kinds of safety problems on the screen -like blind spot monitoring, collision warning etc not working. I parked it in my garage, shut off the engine, locked it and in a couple minutes, it started a blower like sound. I cal... Read more
Incident date: Dec 26, 2025
On or about I experienced the check engine light on the above vehicle. After checking, the issue has something to do with the low level in the coolant system. I took the vehicle to a Maguire Chevrolet dealership in Grand Island New York. They charged me $200.00 +tax for diagnosis. They found the Radiator hose was leaking and it isn't covered by the warranty or extended warranty. I took the GMC to ... Read more
Incident date: Dec 26, 2025
Check engine light came on. Took car to Autozone and O'Reilly's to be given the same P0299 code which is a failed turbocharger. Reduced engine power, car goes into limp mode. GM has issued a special coverage program for 2022 Chevy Malibu as of Nov 2025 but for some reason my car is not covered!!
Incident date: Dec 12, 2025
The contact owns a 2012 Toyota Highlander. The contact stated that 5,000 miles after purchasing the vehicle, the contact noticed an oil leak. The contact performed the oil changes and had noticed that engine oil had leaked down onto the weather seal in the vehicle. The contact noticed several oil stains on the ground during rainy weather. The contact noticed that the new tires that the dealer inst... Read more
Incident date: Dec 1, 2025
The contact owns a 2019 Honda Civic. The contact stated that while operating the vehicle, the steering wheel felt sticky upon turning the steering wheel in either direction, and the steering wheel required excessive force to return to the center. The local dealer and manufacturer had not been contacted yet. The vehicle had not yet been diagnosed or repaired. The contact stated that the steering g... Read more
Incident date: Dec 1, 2025
The contact owns a 2022 Jeep Grand Wagoneer. The contact stated that while driving at approximately 50 MPH, the ABS, the ESC, and the Parking Brake warnings illuminated. The contact stated that the brake pedal felt loose and travelled to the floorboard upon depression; however, the vehicle failed to respond. The contact shifted to neutral (N), and the vehicle decelerated. The contact stated that s... Read more
Incident date: Dec 1, 2025
The contact owns a 2022 Jeep Grand Wagoneer. The contact stated that while driving at approximately 50 MPH, the ABS, the ESC, and the Parking Brake warnings illuminated. The contact stated that the brake pedal felt loose and travelled to the floorboard upon depression; however, the vehicle failed to respond. The contact shifted to neutral (N), and the vehicle decelerated. The contact stated that s... Read more
Incident date: Dec 26, 2025
Check engine light is on and off for the past month. The day before I took it to the dealer the light went off. I went into my vehicle appointment, and the check engine light was off and there were old codes for the fuel temperature. He reset the codes, and the engine light went off. I drove off and obtained fuel the next day and when I filled the tank, the check engine light went back on again. O... Read more
Incident date: Oct 22, 2025
So I bought this car in February of last year. Since I've had it june I had to do a head gasket. Another time the high speed fuel pump had bolt come loose and oil went everywhere causing a fire. Had transmission intercooler line do the same thing. Additional fire. And just recently I problem that was supposedly fixed already wasn't and flywheel broke leaving me stranding in a parking lot for ... Read more
Fire
Incident date: Oct 22, 2025
I am submitting a report regarding the hacking of my vehicle that has persisted over the past five years. I have previously stated that my scammer, [XXX] , along with her associates, continues to remotely manipulate the gear of my vehicle while I am driving. Furthermore, they are targeting the lighting and dome lights in my vehicle in an attempt to jeopardize my safety. Additionally, the manufactu... Read more
Incident date: Oct 22, 2025
I am submitting a report regarding the hacking of my vehicle that has persisted over the past five years. I have previously stated that my scammer, [XXX] , along with her associates, continues to remotely manipulate the gear of my vehicle while I am driving. Furthermore, they are targeting the lighting and dome lights in my vehicle in an attempt to jeopardize my safety. Additionally, the manufactu... Read more
Incident date: Dec 28, 2025
The vehicle was parked on a sloped driveway. After the driver exited the car, the automatic parking brake/Auto-P fail-safe failed to engage. The vehicle rolled backward unexpectedly, causing the driver-side door to strike a fire hydrant and rebound into the driver's body. There is significant property damage ($6000) and personal injury. Complete home security video footage of the incident is avail... Read more
Crash
1 injured
Incident date: Dec 28, 2025
The vehicle was parked on a sloped driveway. After the driver exited the car, the automatic parking brake/Auto-P fail-safe failed to engage. The vehicle rolled backward unexpectedly, causing the driver-side door to strike a fire hydrant and rebound into the driver's body. There is significant property damage ($6000) and personal injury. Complete home security video footage of the incident is avail... Read more
Crash
1 injured
Incident date: Nov 10, 2025
Date: December 28, 2025 Time: Approximately 3:25 PM Vehicle: 2026 Tesla Model Y Incident Location: Southbound on the I-35N feeder road, just north of Highway 114. Safe Harbor Location: Burger King (15925 N Hwy 114, Northlake, TX) Statement of Facts: I was driving my 2026 Tesla Model Y southbound on the I-35N feeder road at approximately 3:25 PM today. I was traveling at a steady speed of 55 MPH. W... Read more
Incident date: Nov 10, 2025
The Infotainment screen which controls the A/C, heating, defrost, cameras and all other info for the vehicle does not come on in th vehicle. This began happening after owning the vehicle for 3 days. After taking to the dealer, Delray GMC, we were informed by the service personnel on our second trip in for the recurring problem that General Motors knows this is a problem and are selling the vehicle... Read more
Incident date: Nov 10, 2025
I was driving along on the freeway after replacing the rear control arms as those were rusted out as well and the driver side wheel started wobbling so I pulled over with the family in it to look, and the bearing had come loose after fixing the bearing at a shop nearby driving down the road. It still felt like it was wobbling brought it into the shop looked underneath, and the subframe is actually... Read more
Incident date: Dec 31, 2024
Current mileage 120,287 have owned since purchased in 2019. On 12/28/2025 experienced a loud pop and an apparent disconnect of power to drive wheels, place car in neutral and back into drive seemed to drive normal. After driving another 12 miles and turning onto a side road experienced the occurrence again. We began having pops and vibrations as early as 2023 predominantly during an acceleration ... Read more
Incident date: Dec 1, 2025
PRIORITY 1 - CRITICAL 1. Crash Input Sensor Issue (B10A2-00 - Permanent) Why: Permanent crash sensor fault may affect airbag deployment and safety systems
Incident date: Dec 27, 2025
With this 2025 Lexus NX350 Premium AWD, the front windshield glass is BADLY distorted. Looking at the road ahead while seated behind the steering wheel, objects aren't clear, they tend to be wobbly as there is a MAJOR safety issue here with the glass itself. My dealer told me that the other 2025 Lexus NX models they checked all have the same distorted windshield problem as mine does. Its so bad, I... Read more
Incident date: Dec 11, 2025
Front Passenger Brake Hose Failure by Crimp
Incident date: Dec 11, 2025
In 2024, my 2016 Toyota Corolla was involved in a collision. The airbags did not deploy. I went to the emergency room following the crash and later required additional medical treatment, including rehabilitation.
Crash
1 injured
Incident date: Dec 15, 2025
Electrical failure while on the highway. Later diagnosed as failed ICCU issue that also destroyed the 12V battery. Very scary during rush hours traffic with passengers.
Incident date: Sep 8, 2025
The airbag deployed unexpectedly while driving without a collision. The vehicle became unsafe to operate, and I sustained an injury. This happened last night so nothing has been inspected yet.
1 injured
Incident date: Dec 24, 2025
13 Jun 25 2100 hrs - Auto went thru multiple of errors and transmission would not go into gear, electric door locks released all emergency pull handles and car was not able to move. Called Audi Emergency Service. Tried to get out of vehicle and door could not be opened from inside the vehicle. I had friend come and get me out of vehicle by me pushing on the inside and her pulling the emergency ... Read more
Incident date: Dec 24, 2025
A noisy steering wheel column while driving ,car suspension was check everything was ok
Incident date: Dec 24, 2025
I am submitting this complaint due to a serious mechanical failure involving the vehicle’s transmission system. The transmission developed a fluid leak that resulted in a sudden loss of proper hydraulic pressure, causing abrupt and unintended vehicle movement while driving. This malfunction created a hazardous driving condition and nearly caused an accident. Given that the vehicle has approximat... Read more