Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,191 complaints for KIA
Incident date: Aug 24, 2025
On January 25, 2026, while driving my 2022 Land Rover Defender 110 in Colorado on Interstate 70, the vehicle suddenly and completely lost power with no warning. There were no dashboard alerts, warning lights, or messages prior to the failure. The vehicle abruptly became disabled while traveling at highway speed, creating an immediate and serious risk of a crash, severe injury, or death to myself a... Read more
Incident date: Aug 24, 2025
On January 25, 2026, while driving my 2022 Land Rover Defender 110 in Colorado on Interstate 70, the vehicle suddenly and completely lost power with no warning. There were no dashboard alerts, warning lights, or messages prior to the failure. The vehicle abruptly became disabled while traveling at highway speed, creating an immediate and serious risk of a crash, severe injury, or death to myself a... Read more
Incident date: Feb 3, 2025
Car was operating fine, then when we got on the highway, we noticed the check engine light had come on but were unable to get off the highway. The vehicle then began slowing down despite pressing down on the gas pedal. Vehicle continued to slow to about 15mph and we were hit by another car.
Crash
2 injured
Incident date: Jan 11, 2024
The ABS module on my Jeep is failing with a C2200 code andthe ABS, Brake, and traction control lights illuminated on the dash. This is a very common problem with Jeep Wranglers as has been noted in several online communities. Some have been waiting literally years for a replacement part from their dealerships with none either being made or delivered and no solution for repair for thousands of peop... Read more
Incident date: Jan 31, 2026
At about 75k miles my mustang started misfiring at about 2,500 rpm’s and higher. Turns out it was a blown head gasket. This engine model is prone to what happened to it. Ford should have a recall for these engine and a solution as they’re ticking time bombs. I wish I could drive with the peace of mind of not worrying about it. I couldn’t drive my car for months because of the warranty not ev... Read more
Incident date: Jan 31, 2026
At about 75k miles my mustang started misfiring at about 2,500 rpm’s and higher. Turns out it was a blown head gasket. This engine model is prone to what happened to it. Ford should have a recall for these engine and a solution as they’re ticking time bombs. I wish I could drive with the peace of mind of not worrying about it. I couldn’t drive my car for months because of the warranty not ev... Read more
Incident date: Jul 19, 2024
My car is stalling, shaking, shuddering, not accelerating and downshifting while I am on the highway almost killing me while attempting to inch my way across the lanes to the shoulder. With NO WARNING my vehicle completely broke down with my children in the car one is Non Verbal and on the Autism Spectrum with a serious heart condition- I myself am clinically diagnosed with PTSD and the terror I h... Read more
1 injured
Incident date: Jul 19, 2024
My car is stalling, shaking, shuddering, not accelerating and downshifting while I am on the highway almost killing me while attempting to inch my way across the lanes to the shoulder. With NO WARNING my vehicle completely broke down with my children in the car one is Non Verbal and on the Autism Spectrum with a serious heart condition- I myself am clinically diagnosed with PTSD and the terror I h... Read more
1 injured
Incident date: Jul 19, 2024
Coolant entered into the engine, causing catastrophic failure. There was no warning on the dash of low coolant or anything until it happened. By then, it was too late! This is a known problem by Ford Motor Company, yet they have done nothing to assist owners with repairs by offsetting costs or performing them for free!!
Incident date: Nov 28, 2025
1. TICKING NOISE WHILE CORNERING WITHOUT THE BRAKES APPLIED: Ticking noise coming from front wheel while cornering without brakes applied, noticeable at low speeds. The vehicle must be moving. 2. CRACKING NOISES FROM THE FRONTAXLE AREA WHILE TURNING THE WHEELS, WHEN STATION: Cracking noises are heard from the front axle area while maneuvering at low speeds (e.g., parking lot maneuvers) or when tu... Read more
Incident date: Nov 28, 2025
The vehicle has had continuous electrical failure. The infotainment system download dot jar files daily and display the message of fatal error. They are unresolved issues with the telematics and the can bus to the point .2 engineers came down and took a look at my vehicle and still had no resolution. high voltage to head lamps. Voltage above threshold.
Incident date: Jan 31, 2026
My car was functioning normally. But on or about Jan 7, I was simply moving the car to another parking area in my driveway. The car stopped and would not restart. It was towed to a local dealer. I was told the problem was a drive chain, resulting in a repair that could cost thousands. Now the car rests in my yard with a future as a flower pot. There had been no warning of trouble, no smell, no sou... Read more
Incident date: Jul 11, 2025
EVERCHILL refrigerator burnt wiring between the freezer and the circuit board. I had to replace the Everchill refrigerator just one week after the warranty expired.
Fire
Incident date: Jan 28, 2026
2022 Passport was driven from Indianapolis IN to Naperville IL on the evening of Jan 24th experiencing snowy and freezing conditions. Car was left overnight outside and would not start on the morning of the 25th. Warning lights displayed were battery and flashing engine light, one click on start up but no other noises. On the Morning of the 26ths AAA provided services to try and jump the battery a... Read more
Incident date: Jan 27, 2026
I was driving my truck today. I went to turn on cruise control and as I got to the mileage that I wanted, I hit set and then after I hit set about a half mile down the road a truck after wanted to lose power and then allowed bang from the transmission then it did it again bang I turned the cruise control off. I pulled over and I looked it up and it told me do not use the cruise control again and t... Read more
Incident date: Jan 27, 2026
1. The component that fails is the EPS System and yes it is available for inspection. 2. My safety was put as risk because the wheel would not turn while driving home and I was almost involved in a crash. 3. No, the problem has not been reproduced due to the wheel not turning efficiently and it happened for the first time today while driving. It has not been inspected 4. No it has not been inspe... Read more
Incident date: Jan 27, 2026
1. The component that fails is the EPS System and yes it is available for inspection. 2. My safety was put as risk because the wheel would not turn while driving home and I was almost involved in a crash. 3. No, the problem has not been reproduced due to the wheel not turning efficiently and it happened for the first time today while driving. It has not been inspected 4. No it has not been inspe... Read more
Incident date: Jan 29, 2026
I was driving today January 30th 2026 on the road going 35 mph into the sunlight and all of the sudden my vehicle acted like I slammed on my brakes and I jerked forward almost hitting my chin in the steering wheel. Luckily no one was close behind me or I could have easily been hit. There was nothing in front of me so emergency brakes should not have deployed.
Incident date: Jan 29, 2026
Audi Q8 failed water pump leading to severe loss of power and a major safety issue. I was merging on a very busy highway when I had loss of power with my children in the vehicle. This was alarming as I was not able to accelerate as anticipated and had no warning/notice that this was going to occur, and others around me did not know what was going on as well. This is a known complaint and issue in ... Read more
Incident date: Jan 29, 2026
Front axle clicking noise when turning left, most noticeable at low speeds and from a stop. Noise is repeatable and occurs consistently during left turns. Suspected front axle / CV joint defect. Concerned about potential powertrain failure and loss of drive while turning. Vehicle is a 2024 Honda Prologue.
Incident date: Dec 26, 2025
This submission supplements my prior NHTSA ODI complaint regarding the same vehicle and loss-of-motive-power condition. On Nov 8, 2025, the vehicle experienced a loss of propulsion at highway speed, creating an immediate safety risk. The vehicle could not maintain speed and required evasive action with no propulsion to avoid traffic hazards. Following the incident, the vehicle was inspected and ... Read more
Incident date: Dec 26, 2025
The contact owns a 2016 Hyundai Santa Fe Sport. While driving at an undisclosed speed, there was an abnormal odor coming from the vehicle. The contact stated that the engine was consuming an excessive amount of engine oil. The vehicle was taken to the dealer; however, no cause for the failure was found. The contact stated that on a separate occasion, while driving at an undisclosed speed, there wa... Read more
Incident date: Dec 26, 2025
The high-voltage battery on my 2021 Nissan LEAF is subject to Recall 25V-655/R25C8. The recall notice states that the battery cells can develop excessive lithium deposits, which increase electrical resistance and can cause rapid battery heating during Level 3 fast charging. Nissan instructs owners not to use Level 3 charging at all until a “remedy” is available. I have attempted to have the c... Read more
Incident date: Aug 27, 2024
My 2022 Silverado 1500 with the 6.2L V8 engine has had continuous problems since purchase. The original engine was replaced under warranty at approx. 24k miles and has now had the lifters and camshaft replaced, as well as the knock sensors. All of this had to be negotiated with GM and my poor service manager, despite numerous recalls and class action lawsuits with GM regarding these known issues. ... Read more
Incident date: Aug 27, 2024
The contact owns a 2005 Dodge Ram 1500. The contact stated while driving approximately 35 MPH, the rear wheels locked up and the vehicle abruptly stopped unintendedly. There was no warning light illuminated. The vehicle was towed to a local dealer where it was diagnosed and determined that the rear drive shaft had separated from the rear axle. The contact was aware of NHTSA Campaign Number: 14V796... Read more
Incident date: Jan 30, 2026
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware ... Read more
Incident date: Feb 15, 2021
My car windshield as cracked where the rearview mirror attaches. The crack is approximately 10 inches long. This was not caused by road debris or a small pebble. Almost one year to the day this is the second, very similar windshield crack. Is there product defect inherent to the VW Atlas windshield ? Please investigate this. Thank you.
Incident date: Dec 1, 2025
While driving at highway speed in my 2020 Chevrolet Silverado 3500 Duramax, the transmission suddenly failed and locked up without warning. This caused an immediate loss of vehicle function and created a dangerous situation while traveling in traffic. I had my two children in the vehicle at the time. I was able to safely maneuver the truck to the shoulder, but the vehicle was no longer operable a... Read more
Incident date: Jan 23, 2026
The contact owned a 2021 Jeep Grand Cherokee. The contact stated that while making a left-hand turn, the wheels on the vehicle failed to follow the trajectory of the movement and failed to function as intended, and moved toward the curb. The vehicle came to a stop when it hit the curb. It was unknown if any warning lights were illuminated. The driver-side and passenger-side air bags did not deplo... Read more
Crash
Incident date: Jan 16, 2026
I am writing to formally document a life-threatening mechanical failure involving my 2022 Model X on January 30, 2026. While my wife was operating the vehicle, it suffered a simultaneous and catastrophic collapse of all primary safety systems. During operation, the vehicle experienced a total loss of steering and braking control. This was accompanied by a rapid cascade of critical system alerts o... Read more
Incident date: Jan 30, 2026
I am writing to formally document a life-threatening mechanical failure involving my 2022 Model X on January 30, 2026. While my wife was operating the vehicle, it suffered a simultaneous and catastrophic collapse of all primary safety systems. During operation, the vehicle experienced a total loss of steering and braking control. This was accompanied by a rapid cascade of critical system alerts o... Read more
Incident date: Jan 16, 2026
The fuel level sensor stopped working now it say I’m on E These go out on these cars And are on the recall list, but not on my vehicle yet
Incident date: Jan 16, 2026
ABS break actuator and abs pump failed while driving losing loss of breaking. Toyota is aware of this problem but refuse to fix this notorious and dangerous problem they have with multiple model years. I was not informed of the limited service campaign. This should be recalled as a safety to the public.
Incident date: Jan 30, 2026
While driving my 2013 F150 Eco boost is started shifting erratically. While at 60 MPH the truck would down shift on it's own to 1st gear and my truck would skid. Luckily I did not crash but it's dangerous and it's my only transportation. I took it to Ford and they said I needed a $8K transmission replacement. I ended up taking to a transmission shop for a rebuild but shortly after if did it again... Read more
Incident date: Jan 30, 2026
My backup camera on my 2017 ford fusion failed causing a blue screen on my infotainment screen camera is faulty and is a common issue among other vin numbers using the same part
Incident date: Nov 16, 2025
The 2026 RHO is pulling to the right every time you accelerate the gas pedal. I took in to the Dodge dealership to check it out. They did an alignment check and adjusted. Went on a test drive with the mechanic and did a drive on street and highway. The mechanic noticed the vehicle pulling to right. We went on a test drive three more times but no change with adjustments made by the mechanic.
Incident date: Jan 29, 2026
The ICCU failed while I was merging onto the highway to take my 15 month old daughter to daycare. I received a warning message “Stop vehicle and check power supply” and the car entered “limp mode” slowing down considerably in the middle of traffic. A turtle icon also appeared on the screen to tell me the vehicle could only move slowly. I was able to pull off into a parking lot. The car bat... Read more
Incident date: Jan 29, 2026
The truck automatically engages the parking brake ONLY when on an incline, never at any other time. I am so used to engaging the parking brake at all other times I also engage it when on an incline. The problem is the truck DISENGAGES the brake automatically after I've engaged it. This has happened multiple times when I've been towing a large boat on a launch ramp or towing my heavy 5th wheel. ... Read more
Incident date: Dec 10, 2025
2025 Jeep Grand Cherokee L Limited - Mileage 8,855 - Owned for 6 months!!! - 11/22/2025 System failure with the Forward Collision Warning (FCW) & Active Braking (AB). Available for inspection upon request until vehicle buyback is complete. - At the point of failure the brakes locked up while traveling through a busy intersection bringing the vehicle to a complete stop and resulting in total engin... Read more
Incident date: Dec 10, 2025
2025 Jeep Grand Cherokee L Limited - Mileage 8,855 - Owned for 6 months!!! - 11/22/2025 System failure with the Forward Collision Warning (FCW) & Active Braking (AB). Available for inspection upon request until vehicle buyback is complete. - At the point of failure the brakes locked up while traveling through a busy intersection bringing the vehicle to a complete stop and resulting in total engin... Read more
Incident date: Dec 10, 2025
The contact owns a 2023 Kia K5. The contact stated that while driving at approximately 5 MPH and approaching a stop sign exiting a parking lot, as the contact depressed the brake pedal to stop for a commercial truck stopped at the exit, the "collision warning" illuminated. The contact stated that the brake pedal went soft and depressed to the floorboard. The contact stated that he crashed into the... Read more
Crash
1 injured
KIA
CARNIVAL HYBRID
(2025) - VISIBILITY/WIPER
Jan 30, 2026
Incident date: Jan 30, 2026
There have been EXCESSIVE delays with the repair of the A-Pillar trim. This item flew off of our vehicle while traveling down the highway at 70mph. THANKFULLY this piece did not impact the car behind us. This piece has now been missing for over 14 months. Numerous inquiries placed to dealerships and being told that the piece is still not available is not acceptable. Please encourage Ford to do bet... Read more
Incident date: Jan 14, 2026
ABS has gone out and there are no new repair parts available from Jeep
Incident date: Jan 23, 2026
The above vehicle was rented to my wife from Avis location at Bradley Airport in Connecticut from January 4th,we had it until January 12th before learning about the recall. Avis swapped the vehicle for use when learend about it, but have not refunded us for the days of diving with a recalled vehicle.
Incident date: Jan 24, 2026
While walking to my car I notice my fuel tank hanging down and upon further inspection the front fuel tank strap broke, I took it to a mechanic who confirmed that the strap broke from the frame which has rusted. This is a MAJOR safety issue which can cause serious injury or death. I know this is a known issue for the 2009-2012 models but it looks like this is an ongoing issue.
Incident date: Jan 29, 2026
The ICCU component failed. I lost propulsion while driving and almost got rear ended. The dealership service department confirmed the ICCU issue. The dealership service department has inspected the vehicle. I had a dead 12v a month prior that I had asked the service department to look at and test the ICCU. They did not test the ICCU. The car warned me 30 seconds maybe less before i lost propul... Read more
Incident date: Jan 18, 2026
I am reporting a recurring mechanical issue with my 2024 Honda Prologue. When turning the steering wheel at low speeds (specifically during parking maneuvers or U-turns), there is a loud, metallic clicking and popping noise coming from the front axle area. This symptom is consistent with a premature failure of the CV joints or the half-shafts. This issue is creating a safety concern regarding the ... Read more
Incident date: Jan 18, 2026
Odometer Fraud. The contact purchased a 2005 Toyota 4Runner. It was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 217,000, and at the time of registration, it was discovered that the mileage was 342,912.
Incident date: Jan 15, 2026
While driving under normal conditions, the Lane Keep Assist system on my 2025 BMW Alpina XB7 unexpectedly and violently jerked the steering wheel without driver input. The sudden steering intervention caused the vehicle to abruptly change direction and strike a curb, resulting in a loss-of-control event. This occurred without warning and could have resulted in a serious crash involving other vehic... Read more
Crash
Incident date: Jan 23, 2026
Driving up a slope of about 20-30 degrees gradient of a straight lane going into a private parking lot. Braked and decided to make a 3-point turn to get back out. There was no traffic in the lane. Put gear on reverse while on the slope with the vehicle pointing in the up direction of the slope. Vehicle suddenly surge backwards, accelerating. Vehicle sped down the slope and crossed a street. Could ... Read more