Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,191 complaints for KIA
Incident date: Feb 1, 2026
We have had this truck since August 2025, the engine has stalled while driving numerous times since we have had it. This happens randomly and unexpectedly, the vehicle loses power and stalls, shifts itself back into park and engages the emergency break. It does not show any check engine lights for the dealership to replicate the issue. The engine will start back up after it stalls. We have always ... Read more
KIA
SORENTO HYBRID
(2023) - TIRES
Feb 9, 2026
Incident date: Feb 9, 2026
I purchased this 2025 Honda CR-V Hybrid on 11/06/2024 from Tower Honda in Longview, Texas. I purchased the vehicle with the Hankook Kinergy GT tires already on there, and these tires are still on here till this day. On January 19th, 2026, I went in for an oil change, and my service advisor mentioned a tire rotation. Once they were finished with the vehicle he did share with me that I only had 10%... Read more
KIA
SORENTO HYBRID
(2023) - ENGINE
Feb 9, 2026
Incident date: Feb 9, 2026
Vehicle started to stall at low RPMs. While idling at red lights, engine would stall and go into limp mode. All safety features, such as forward collision would stop working. Car would need to be turned off and restarted for a temporary fix. No engine lights would come on. Car inspected by dealership and cannot figure out what the cause is. VIN comes up saying that my car is not part of the recall... Read more
KIA
SORENTO HYBRID
(2023) - ELECTRICAL SYSTEM
Feb 9, 2026
Incident date: Feb 9, 2026
While driving 45mph car started flashing “electrical system failure pull over now” was able to pull over without accident but was terrifying and dangerous. We’d just had the ICCU recalled and replaced this summer. We had no issues before and bought the car Jan 31 2024.
Incident date: Dec 6, 2022
While driving hybrid battery depletes and car stops accelerating. With pedal to the floor, it may get to 60 MPH, other times 15 MPH. Car doesn't sound great while this is happening. 3/4 times an error showed up stating "Check Hybrid System-Stop Safely". The 4th time the error didn't appear , but was driving on hilly road where battery charged when it was going down a hill. The problem occurred ... Read more
Incident date: Jan 27, 2026
Thermostat Housing Replacement + Dexcool: P0128, thermostat stuck. Was told this can cause engine to overheat.
Incident date: Feb 2, 2026
Car jerks like it’s losing power when pulling off, not sure if it’s transmission issue or engine issue
Incident date: Dec 17, 2025
The contact owns a 2018 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the vehicle shuddered abnormally. No warning light was illuminated. The vehicle was taken to the dealer, and it was determined that the transmission was failing to shift into gear properly. The contact was unaware of which part needed to be replaced. The vehicle was not repaired. The ma... Read more
Incident date: Feb 7, 2026
Low beam headlight projector reflectors deteriorate making the low beam headlights unusable for safe driving. Entire assembly has to be replaced to remedy. Extremely common in this generation of Acura RDX based on internet searches.
Crash
Incident date: Feb 9, 2026
Below features stopped working and when I showed it to the dealership, it was diagnosed to be a Failed Front Camera which I had to get replaced at the dealership to get below features restored. Adaptive Cruise Control Forward Collision Warning Lane Keeping Assistance Auto High-Beam Headlights
Incident date: Feb 9, 2026
While driving at any speed, 55 , 65 my truck downshift to 1st gear. It locks up the back tires and the truck starts squealing. And sometimes while driving it just jumps into limp mode into 3rd or 5th gear and it wont come out of 3rd or 5th gear. I do understand there is a recall for this but Ford is telling me my truck is not included in the recall.
KIA
SORENTO HYBRID
(2025) - ENGINE
Feb 9, 2026
Incident date: Jul 9, 2025
Engine compartment heat causes wiring harness insulation to melt and Electrical shorting while driving. Engine has lack of power and acceleration due to heat damage to the engine harness. Check Engine light came on. This is a potential fire risk and should be address by MBUSA. This is a know issue with this model. Car has only 36,000 miles
Incident date: Nov 1, 2025
While operating my 2023 Toyota Tundra TRD Pro under normal conditions, I started the vehicle and activated standard factory equipment including the seat heaters and window/mirror defrosters. Shortly thereafter, I noticed a slight acrid odor inside the vehicle, which quickly became more pronounced. I drove approximately 200 feet, and immediately returned to my driveway. Upon shutting the vehicle d... Read more
Fire
Incident date: Nov 1, 2025
The contact owned a 2012 Dodge Journey. The contact stated that upon her daughter starting the vehicle, an abnormal popping noise was emitted from the vehicle without warning. The vehicle caught fire as the contact's daughter exited the vehicle. The fire department was called to the scene of the incident, where they extinguished the fire. No injuries were reported, and a police report was not file... Read more
Fire
Incident date: Nov 1, 2025
The contact owns a 2024 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V512000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced... Read more
Incident date: Feb 4, 2026
While driving at approximately 70 miles per hour, the vehicle experienced a sudden loss of power and felt as though the engine was going to shut off. This created an immediate safety hazard and forced me to pull over to the side of the road. Despite feeling unsafe, I continued driving directly to the dealership to have the vehicle inspected due to an engine warning light related to the fuel system... Read more
Incident date: Jan 28, 2026
The contact owns a 2021 GMC Acadia. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated and DTC: P04FB; was displayed. The vehicle was taken to the dealer where it was diagnosed with moisture of the crank case. The vehicle was repaired. The contact stated that the failure was a quick fix and was covered under the warranty. The contact stated that th... Read more
Incident date: Jan 31, 2026
While driving the car just shut-off in the middle of the road. If you tried to restart the car it would turn on rev the engine and shut off. The dash display displayed a message " precollision system malfunction" and "secondary brake collision malfunction". Safety wise if this had happened on the highway could have been very dangerous or worse. The car was inoperable and required a tow truck. Luck... Read more
Incident date: Jan 31, 2026
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended, with a loud clunking sound coming from the vehicle. In addition, the vehicle jerked, hesitated, and bucked while the accelerator pedal was depressed. No warning lights were illuminated. The vehicle was take... Read more
Incident date: Feb 9, 2026
2026 Nissan Kicks, less than 1,500 mi. Computer system several warning lights appeared without notice; caused car to shut off and sputter before starting several times. The first time the warning lights that came on were: Warning (exclamation point inside triangle); Malfunction See Owner's Manual (In Orange box on panel) with all collision symbols showing [pictures avail on request] Second warni... Read more
Incident date: Feb 9, 2026
2026 Nissan Kicks, less than 1,500 mi. Computer system several warning lights appeared without notice; caused car to shut off and sputter before starting several times. The first time the warning lights that came on were: Warning (exclamation point inside triangle); Malfunction See Owner's Manual (In Orange box on panel) with all collision symbols showing [pictures avail on request] Second warni... Read more
Incident date: Feb 8, 2026
Subject: Safety Concern – Vehicle Shuts Down While Driving / Request for Replacement Despite multiple warranty repair attempts, my 2025 Ram 2500 continues to experience unresolved electrical failures. In addition to the previously documented issues, the vehicle shuts down while driving, forcing me to immediately pull over, place the vehicle in park, and restart the engine in order to continue d... Read more
Incident date: Feb 8, 2026
Subject: Safety Concern – Vehicle Shuts Down While Driving / Request for Replacement Despite multiple warranty repair attempts, my 2025 Ram 2500 continues to experience unresolved electrical failures. In addition to the previously documented issues, the vehicle shuts down while driving, forcing me to immediately pull over, place the vehicle in park, and restart the engine in order to continue d... Read more
Incident date: Feb 5, 2026
Shift hard while driving. Hesitates from the stop position to go when pressing the gas
Incident date: Feb 5, 2026
Shift hard while driving. Hesitates from the stop position to go when pressing the gas
Incident date: Jan 6, 2026
The contact owns a 2018 Jeep Cherokee. The contact stated that the 4WD feature was inoperable. The contact stated that the PTU splines were worn, preventing the engagement of the 4WD feature, and potentially preventing the vehicle from remaining unmovable while shifted to park(P). The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recal... Read more
Incident date: Feb 6, 2026
I was attempting to drive my Frontier on Christmas day 2025 when several lights appeared on the dash. I also noticed my speedometer no longer functioned. I returned home immediately. Two days later, I took it in to a local repair shop and they told me the malfunction code was for ABS and I had to take it to the dealership. Within a week, I took it to the dealership and they confirmed the malfuncti... Read more
Incident date: Feb 6, 2026
Bought this used on February 5th 2026 Low beam headlights so dim barely illuminating driving surface
Incident date: Feb 6, 2026
The contact owns a 2025 Toyota Camry. The contact stated that while driving at an undisclosed speed, the front windshield fractured. The contact stated that the windshield was fractured at the rear-view mirror area. The contact stated that there was no impact on the front windshield. In addition, the contact stated that the failure occurred while the vehicle was occupied. The dealer was contacted ... Read more
Incident date: Jan 10, 2026
New car was purchased from Rocklin Mercedes in California. Soon after the rear back up camera kept opening and closing when the car was in drive and at random times. The was then taken into Autobahn Motors in Belmont California to have the problem checked. I was told Mercedes was working on a software fix at which time the service tech never wrote up the problem. In 2025 the car again was taken i... Read more
Incident date: Dec 18, 2025
First incident my [XXX] daughter was driving my truck on the highway going 70mph, the truck went from 10th gear dropped all the down to first almost causing her to wreck the truck before getting to the side of the road, it has a lifetime warranty so took the truck to Jones Ford in Wickenburg Arizona, after several conversations with the warranty company wanting to deny the claim finally got the t... Read more
Incident date: Jan 13, 2026
On 12/22/2025, my fiancé and I purchased a 2022 Ford Bronco Sport from LaFontaine Ford in Lansing, MI. During the initial purchase, we were not aware of any recalls or vehicle defects with the Bronco Sport. Roughly one month later, the check engine light came on, and after a thorough vehicle inspection, we were notified that there was a recall on the vehicle in regards to bad fuel injector(s), ... Read more
Incident date: Jan 22, 2026
Hard jerking while driving clunks while driving shifts rough really bad when driving changes gears its an automatic stalls at lights runs rough jumps forward has no power at times brakes fail when stopping lunges when breaking Dealership and manufacture know about this Its been to dealership over 9 times same problem
Incident date: Apr 6, 2025
I was driving at around 40mph, my vehicle turned off with all the lights in the dashboard being turned on. I had no power steering or breaks in my vehicle. With no ability to break my moving car I pulled into a parking lot almost crashing with another vehicle. I couldn’t turn out my car in parking and the lights in the dashboard stayed on.
Incident date: Jan 22, 2026
I turned my car on and it didn't want to crank up. Once it did crank up every warning light came on. My son ran the code and P00087 came up. I tried to drive my car in my parking lot and it kept stalling like it was going to cut off. Now I drove my car earlier in the day and didn't have any problems. It wasn't until after my car sat throughout the day when this took place. I know it's a recall for... Read more
Incident date: Dec 18, 2025
I had stopped uphill, with my foot on the brake, heading East on the left lane of Pomona Road, at the approach to the Traffic Light Junction with Route 45, around 3.50 PM on Friday 1/23/2026. There were about 5-6 cars also stopped, ahead of me, at the Red Traffic Light and several cars behind me, when I heard my car engine rev up loudly. I kept applying the brake. I could hear my car tires spinni... Read more
Crash
Incident date: Feb 7, 2026
Driver side Speedometer screen blank. navigation screen working find. No turn signal indicator. Turn on and restart vehicle screen still blank. Aug 10 2025 first time happen. Feb 7 2026 second time. I bought up this issue to the dealership. They have no solution. Already have the recall done recently for the backup camera
Incident date: Jan 31, 2026
This recall describes a known safety-related defect which can stall the vehicle while driving, thus increasing the risk of a crash. After 8 months without developing a remedy, that danger remains every time I drive my beloved Mustang. Is Ford waiting for numerous deaths due to this issue before making the cure a reality? What is the explanation for the lack of a cure? Evidently Ford has produc... Read more
Incident date: Jan 31, 2026
To Whom It May Concern, I am the owner of a 2017 Kia Sorento and have recently experienced excessive oil consumption with the vehicle. The engine is losing approximately 4 quarts of oil per 1000 miles, with no visible external leaks or exhaust smoke. I am aware that many Kia vehicles equipped with the 2.4L GDI engine have been affected by issues related to piston ring defects, which can cause abno... Read more
Incident date: Jan 31, 2026
My vehicle was sitting in a small parking lot at work and the back liftgate glass blew out onto the pavement. It was 95 degrees outside. The liftgate arms and all the shattered glass were on the outside of my vehicle. I called the dealership and was told nothing they could do and they didn't even ask to look at it. I paid out of pocket to replace the glass. Then on January 24th when it was -25 deg... Read more
Incident date: Feb 7, 2026
- Week of October 6th 2025 I experienced 4-wheel drive issues and lights. - October 13th 2025 dropped off to dealer for review - October 14th 2025 dealer deemed not safe to drive and ordered parts under warranty repair. - following weeks went on with parts being backordered. - after having to push the dealer for updates for weeks on December 22nd 2025 I informed Stellantis Customer Service US. -... Read more
Incident date: Feb 7, 2026
When I closed my driver's door, the rear window shattered. Glass came into the vehicle when this happened. I had it repaired the next day by Safelite. I made an insurance claim but still had to pay $500 deductible. There was no warning that such a break could happen. There was no prior damage to the window or tailgate at all. I see online there are other instances of this reported, but uns... Read more
Incident date: May 1, 2023
My 2022 Ram 1500 TRX has recurring safety-related failures of the infotainment system affecting both Uconnect 5 (12” screen) and earlier Uconnect 4 units. These issues are widespread in 2021–2024 Ram TRX and Ram 1500 models and began or worsened after forced over-the-air updates. The primary defect is black-screen failures while driving. When the screen goes black or freezes, the truck loses ... Read more
Incident date: May 1, 2023
This happened mid-Jan 2026. I started my car with the key to remote start to start defrosting it. I noticed that my driver side mirror was cracked vertically. There was no other damage or any spot that would have been an impact point. It had not been there the night before. It's available for inspection. The mirror is still usable but since it has a crack it is distorted and it takes longer to c... Read more
Incident date: May 1, 2023
documented oil-consumption issue with my 2017 Hyundai Santa Fe, which currently has 98,876 miles. This concern was first formally reported in October 2025. Since that time, I have fully complied with all diagnostic and procedural requirements requested by the dealership, including inspections, documentation, and follow-up visits. The dealership has acknowledged that the vehicle has an ongoing oil... Read more
Incident date: Dec 2, 2024
The front lower ball joints have repeatedly failed under recall. The dealer says I now have to pay to have it repaired properly, under recall
Incident date: Dec 2, 2024
2026 Hyundai Santa Fe - Front windshield had spontaneous horizontal crack about 8" on driver side WHILE PARKED WITH NO IMPACT. Car is new with NO ROCK CHIPS. Our winter nights were about 15-25 degrees and the crack would spread WHILE PARKED overnight. Within a week it spread to 24" while trying to get the dealer to agree that this is a warranty issue with no luck. Was told it is NOT a warranty iss... Read more
Incident date: Feb 7, 2026
Steering will stay stuck in left or right position when turned slightly, a couple of inches. The wheel has to be jerked back to center. Vehicle will not go back to center. No lane assist of any kind are on. Excessive tire wear. Consistent issue especially when it’s hot weather. Steering wheel tilts to left when brought to centerz Cannot be reset to stay centered. Dead spot in steering.
Incident date: Dec 8, 2025
While picking up my daughter from school this week, I entered a school parking lot and began a low-speed right turn to pull into a parking space. During this maneuver, the car unexpectedly and abruptly accelerated forward. I reacted immediately and applied the brakes, but the car traveled approximately two car lengths beyond the intended parking spot. I came to a stop across two parking spaces. T... Read more
Incident date: Jan 16, 2026
Push start vehicle stalls 3 to 5 times. While driving the dash board flickers on and off. Navigation system screen blacks out radio turns on when I have it off. Reverse camera also glitches and works sometimes. The inside lights dim up and down. The passengers window goes down on its own.and has caused the rain to damage personal items of ours.