Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,191 complaints for KIA
Incident date: Mar 2, 2026
Brought car into Chevrolet dealership for intermittent “miss” when driving. Dealer diagnosed it needed an EGR valve replaced at a cost of around $4,000.00 which is a significant portion of the cars value.
Incident date: Mar 2, 2026
Ever since I’ve own, the vehicle emergency breaking has never worked. I get all the red lights and noises and I almost ruined somebody but luckily I swerved, but the truck is never break on its own and the dealership tells me that’s the way it is you have to hit somebody first before it breaks and the other day I was driving and all kinds of service lights came on the dash the trucks are misfi... Read more
Incident date: Mar 2, 2026
Ever since I’ve own, the vehicle emergency breaking has never worked. I get all the red lights and noises and I almost ruined somebody but luckily I swerved, but the truck is never break on its own and the dealership tells me that’s the way it is you have to hit somebody first before it breaks and the other day I was driving and all kinds of service lights came on the dash the trucks are misfi... Read more
Incident date: Mar 20, 2026
I bought the car with 9 miles on it, and when I tried to use the windshield washer, it didn't work! I took it to the dealer, and they refused to fix it! They said the car was infested with mice and that it was my problem!!! The car is made with defective materials! All hoses and foam in the car are made from soy beans!! That is rat and mouse food!!!
Incident date: Mar 20, 2026
I bought the car with 9 miles on it, and when I tried to use the windshield washer, it didn't work! I took it to the dealer, and they refused to fix it! They said the car was infested with mice and that it was my problem!!! The car is made with defective materials! All hoses and foam in the car are made from soy beans!! That is rat and mouse food!!!
Incident date: Mar 2, 2024
Our electrical system is going craze. The electronic door handles will lock us in and out of the car, the instrument cluster will black out for periods, safety sensors go off at random, other screens in car will black out leaving controls in operable, and wireless car charger will heat the phone so hot that we have been burnt. We have take to the dealer several times. Some visits they claim they c... Read more
Incident date: Mar 2, 2024
Our electrical system is going craze. The electronic door handles will lock us in and out of the car, the instrument cluster will black out for periods, safety sensors go off at random, other screens in car will black out leaving controls in operable, and wireless car charger will heat the phone so hot that we have been burnt. We have take to the dealer several times. Some visits they claim they c... Read more
Incident date: Mar 2, 2024
Torque converter failure caused a transmission rebuilt covered under the 5 year 75,000 mile warranty. Approximately 14 months later it failed again this time Ford wants me to pay for their incompetence upwards of $5000 because it is past the 5 years. This is a major ongoing problem with the Ford Edge and should be subjected to a recall because the failure rate is so high.
Incident date: Mar 6, 2026
My vehicle was taken to Matt Burne Honda on at [XXX] for recall work on driveshafts since I got my vehicle back I have been having issue after issue. My vehicle was in there twice. He diagnosed the issue as a speed sensor from sitting in my passenger seat never even took on highway to see what the problem really was. My car has been unsafe for the road since I got it back. Brand new tires are now... Read more
Incident date: Mar 13, 2026
2009 BMW 3 Series with factory optioned Sport Steering wheel has no recalls, but still has a 2017 production Takata PSDI-5 airbag with the yellow sticker. This airbag was replaced during the interim period, before the revised design was released. It was manufactured in 2017, but used the same design as the original. This airbag is now 9 years old, and I fear it has the same shrapnel risk as the or... Read more
Incident date: Jan 9, 2026
The vehicle was built at the Chennai, India plant on April 22, 2022. Official NHTSA recall 25V126 (Ford 25S12) covers 2021‑2022 EcoSports built between April 1, 2021 and July 20, 2022—my build date falls inside that window. The vehicle exhibits the exact symptoms described in the recall: a jolt/clunk when shifting into reverse and a shudder from the transmission area during road driving. A Fo... Read more
Incident date: Mar 19, 2026
My car is just 3 years old has reduced power warning and continuous engine light on. Despite several reminders, calls to Nissan Marietta Dealership as well as Nissan Consumer Affairs, issue has not been resolved. My car is not in a driving condition and they have wrongly changed the battery and charged me instead of taking care of recall or repairing the engine light issue. They keep changing the... Read more
Incident date: Mar 19, 2026
My car is just 3 years old has reduced power warning and continuous engine light on. Despite several reminders, calls to Nissan Marietta Dealership as well as Nissan Consumer Affairs, issue has not been resolved. My car is not in a driving condition and they have wrongly changed the battery and charged me instead of taking care of recall or repairing the engine light issue. They keep changing the... Read more
Incident date: Mar 19, 2026
My car is just 3 years old has reduced power warning and continuous engine light on. Despite several reminders, calls to Nissan Marietta Dealership as well as Nissan Consumer Affairs, issue has not been resolved. My car is not in a driving condition and they have wrongly changed the battery and charged me instead of taking care of recall or repairing the engine light issue. They keep changing the... Read more
Incident date: Mar 2, 2026
I was driving 70MPH down the highway, electronics blacked out, when they finally came back, the check engine light came on. Got to dealership, had 18 codes, engine, transmission, and electronics issues. Car is two weeks old with 498 miles on it.
Incident date: Mar 2, 2026
While on my way to run an errand, I opened up the back door to strap my 2 year old in, when i closed the door, the car would not open whatsoever, after trying for a few minutes with the phone key app for tesla and the physical key fob, nothing would work. I had to end up calling 911 and firefighters came out and had to physically open the door, which broke the window. The car was completely unresp... Read more
Incident date: Mar 2, 2026
Rear passenger seatbelt came UNSECURED from the rear seat mounting bracket. Unknowingly ENDANGERED my child by becoming dislodged therefore leaving her WITHOUT any restraint mechanism in the event of a crash! The incident happened at evening after hours and NOT been reported to manufacturer, dealership, law enforcement, or any other as of present. There were no warning signs or indicators othe... Read more
Incident date: Jan 25, 2026
My drivers side seatbelt broke in a minor fender bender and was replaced.
Crash
Incident date: Jan 25, 2026
My drivers side seatbelt broke in a minor fender bender and was replaced.
Crash
Incident date: Jan 9, 2026
(1) What happened? Suddenly the rear camera screen went blank. It took me half a second to realize the problem and to react and automatically stepping the breaks. Luckily, there was no one behind the car. (2) What component or system failed or malfunctioned? Rear Camera View/Screen. (3) Is it available for inspection upon request? Yes. (4) How was your safety or the safety of others put at... Read more
Incident date: Jan 9, 2026
There was a recall on the L87 propulsion. The dealer changed the oil and said it was fixed. I left the dealer and the issue still persists. They refuse to address it.
Incident date: Jan 9, 2026
There was a recall on the L87 propulsion. The dealer changed the oil and said it was fixed. I left the dealer and the issue still persists. They refuse to address it.
Incident date: Mar 13, 2026
I was driving my car and the car shut off at 30 mph. It completely stopped and the steering wheel locked up. Started flashing start/stop and told me to put it in park. Glad no one got hurt and hope it doesn’t do it again.
Incident date: Mar 9, 2026
The contact owns a 2023 Nissan Sentra. The contact stated that while the vehicle was parked in the driveway and shifted to park(P), the vehicle started to slowly roll backwards unexpectedly. While attempting to re-enter the vehicle to stop the vehicle, the contact was knocked to the floor by the driver’s side door. The contact sustained injuries to the knees, back, thighs, and a concussion. The ... Read more
1 injured
Incident date: Mar 9, 2026
The contact owns a 2023 Nissan Sentra. The contact stated that while the vehicle was parked in the driveway and shifted to park(P), the vehicle started to slowly roll backwards unexpectedly. While attempting to re-enter the vehicle to stop the vehicle, the contact was knocked to the floor by the driver’s side door. The contact sustained injuries to the knees, back, thighs, and a concussion. The ... Read more
1 injured
Incident date: Mar 19, 2026
On March 9, 2026, I brought my vehicle to a Kia dealership in Alexandria, Virginia after experiencing a loud thump noise from the rear of the vehicle while stopped at a red light. (3/08/2026) Immediately following the incident, I smelled gasoline, noticed a significant drop in fuel economy, and heard persistent road noise as if a window were open. I explained these concerns in detail to the serv... Read more
Incident date: Mar 20, 2023
The HVAC evaporator condensate drain tube fails to drain externally, leaking water into the cabin. This saturates interior carpets, padding, wiring, and HVAC housing, causing extensive mold growth—a biohazard creating respiratory/infection risks. Severe since November 2025. Linked to Ford TSB 20-2358 (Oct 2020). Insurance declared total loss due to health/safety hazard. Husband has autoimmune mu... Read more
Incident date: Mar 20, 2026
The contact owns a 2016 Chevrolet Silverado 1500. The contact stated while driving at an undisclosed speed, the brake pedal became inoperable. There was no warning light illuminated. The contact stated that the brake pedal failed to function properly and felt spongy while attempting to depress the brake pedal. The contact stated that the vehicle had previously received a brake system software upda... Read more
Incident date: Feb 10, 2026
Re: 2022 Jeep Grand Cherokee L Summit AWD, Vin [XXX] A Known COMMON Jeep Uconnect problem identified by Jeep Case No. XXX Rev.B, Feb. 2023. Problem: with the UConnect 5 system, that on an update the language became Italian ( I wa able to change back to English) and many user controllable functions become inoperative, ie. which I cannot change the settings unless the Dealer reflashes the UConnec... Read more
Incident date: Feb 10, 2026
Re: 2022 Jeep Grand Cherokee L Summit AWD, Vin [XXX] A Known COMMON Jeep Uconnect problem identified by Jeep Case No. XXX Rev.B, Feb. 2023. Problem: with the UConnect 5 system, that on an update the language became Italian ( I wa able to change back to English) and many user controllable functions become inoperative, ie. which I cannot change the settings unless the Dealer reflashes the UConnec... Read more
Incident date: Aug 1, 2025
The failure of the APIM has completely disabled the Rearview Backup Camera, which is a federally mandated safety feature (FMVSS No. 111). Operating a heavy-duty F-250 without a functional backup camera creates a significant blind-spot hazard and an immediate safety risk to pedestrians and property. King Ford has confirmed the failure. Service Director Jamie Churchwell has acknowledged the damage ... Read more
Incident date: Aug 1, 2025
The failure of the APIM has completely disabled the Rearview Backup Camera, which is a federally mandated safety feature (FMVSS No. 111). Operating a heavy-duty F-250 without a functional backup camera creates a significant blind-spot hazard and an immediate safety risk to pedestrians and property. King Ford has confirmed the failure. Service Director Jamie Churchwell has acknowledged the damage ... Read more
Incident date: Aug 1, 2025
The failure of the APIM has completely disabled the Rearview Backup Camera, which is a federally mandated safety feature (FMVSS No. 111). Operating a heavy-duty F-250 without a functional backup camera creates a significant blind-spot hazard and an immediate safety risk to pedestrians and property. King Ford has confirmed the failure. Service Director Jamie Churchwell has acknowledged the damage ... Read more
Incident date: Mar 19, 2026
On 3/19/2026, the vehicle ignition was turned on. Immediately, we received a variety of warnings, including: "charging system malfunction", "i-ACTIVESENSE Partially Disabled", "Hybrid System Malfunction", "i-stop Malfunction", "Charging System Malfunction", and "Critical Systems Failure". Vehicle has only 20,040 miles. On 3/20/2026 8:30 AM, we contacted the Mazda dealer where vehicle was purcha... Read more
Incident date: Mar 19, 2026
On 3/19/2026, the vehicle ignition was turned on. Immediately, we received a variety of warnings, including: "charging system malfunction", "i-ACTIVESENSE Partially Disabled", "Hybrid System Malfunction", "i-stop Malfunction", "Charging System Malfunction", and "Critical Systems Failure". Vehicle has only 20,040 miles. On 3/20/2026 8:30 AM, we contacted the Mazda dealer where vehicle was purcha... Read more
Incident date: Mar 20, 2026
Odometer Fraud. The contact purchased a 2013 BMW 528XI. The vehicle was a dealer sale. The contact stated that while driving at an undisclosed speed, the messages "Drivetrain Malfunction - Drive Moderately" and "Contact the Service Center" were displayed. The vehicle was towed back to the dealer where it was purchased; however, the dealer refused to honor the warranty and refused to repair the veh... Read more
Incident date: Mar 3, 2026
The ADAS is not working properly. Adaptive cruise control, emergency assist, lane departure, active front assist, distance warning, traffic sign recognition, adaptive light, etc. are all not working. The check engine light is illuminated, the key fob would not open car (not a battery issue) and the seat belt tensioner is not working properly. Those ADAS features are there for a reason and that is... Read more
Incident date: Mar 3, 2026
The ADAS is not working properly. Adaptive cruise control, emergency assist, lane departure, active front assist, distance warning, traffic sign recognition, adaptive light, etc. are all not working. The check engine light is illuminated, the key fob would not open car (not a battery issue) and the seat belt tensioner is not working properly. Those ADAS features are there for a reason and that is... Read more
Incident date: Mar 20, 2026
ICCU unit of the car short circuited right in middle of driving and caused the car to go in "limp mode". Sudden pop noise and slowdown created situation where car could be rear-ended. The part has already caused recall for prior model years, but model year for my car is not included in the recall. Based on internet search it is a continued and widely prevalent issue, manufacture has not done en... Read more
Incident date: Mar 19, 2026
Auto-Restart is failing, causing car to stall or shut down entirely. When we pull up to a red light and the engine turns off, the car does not restart. Sometimes, it needs to be manually turned back on — sometimes, it shuts down entirely and requires a jump. Most recently, it required a jump and blocked traffic for 15 minutes on a busy street.
Incident date: Feb 3, 2026
Rear back up camera will intermittently lose functionality while in use - blue screen or error message will appear instead of camera feed. Tends to happen more frequently when wipers are in use; can be highly problematic when the weather is causing visibility issues and the need for the camera is greater. Service tech has inspected, verified the issue and made mention of the current recall on diff... Read more
Incident date: Feb 3, 2026
The central harness adjuster (A-lock mechanism) integrated into the seat shell of my Nuna PIPA rx (Model: CF12508600GRN, DOM: 2021/09/17) has suffered a mechanical failure. The internal locking teeth fail to remain engaged with the harness webbing. As a result, the harness fails a standard "tug test" and slides loose under moderate tension without the release button being depressed. Safety Risk: ... Read more
Incident date: Mar 16, 2026
Vehicle experiences repeated engine malfunction with power reduced condition while driving. Vehicle loses acceleration and may not exceed approximately 30 to 40 mph despite full throttle input. Condition occurs intermittently and is worsening. Vehicle has also developed oil odor after operation. Dealer has performed multiple diagnostics and repairs but condition persists. Root cause has not been... Read more
Incident date: Mar 16, 2026
Was driving west bound on I565 & heard a loud pop. Panoramic roof BURST spontaneously
Incident date: Mar 20, 2026
1Rear end shifted to passenger side 3 in 2. The intermittent shaft made the steering wheel over turn over half a turn. 3 manifold bolts replaced but snapped again. Fuel pump went out. Tailgate has opened multiple times. 120 k seems unfit to drive wheel studs drivers rear broke off 1 by 1 till there were 2 left
Incident date: Mar 13, 2026
1Rear end shifted to passenger side 3 in 2. The intermittent shaft made the steering wheel over turn over half a turn. 3 manifold bolts replaced but snapped again. Fuel pump went out. Tailgate has opened multiple times. 120 k seems unfit to drive wheel studs drivers rear broke off 1 by 1 till there were 2 left
Incident date: Mar 7, 2026
The vehicle will move from park to drive and reverse while the engine is off. It moves an good distance and only flashes a red light on the dash with a sound that the engine is not on. It is a huge safety concern and has happened multiple times. Also when moving it into park and taking your foot off the gas, shutting the car engine off, it has moved forward.
Incident date: Feb 9, 2026
Odometer Fraud: The contact owns a 2019 Nissan Versa. The contact stated that the vehicle jolted while driving. The contact stated that the check engine warning light had been tampered with. It was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the mileage was 172,480. It was later discovered that the mileage was 143,521 after taking the ve... Read more
Incident date: Feb 22, 2026
Warning light indicating "SVC 4WD" came on. Drive became erratic. Immediately took to Jeep dealer and found that PTU had failed though this VIN apparently not covered by ongoing recall (01C) of vehicles of the same year, make, and model. Parts to make repairs unavailable and on indefinite backorder. Seems clear that recall 01C should have been much broader and covered all vehicles with this well-k... Read more
Incident date: Feb 6, 2026
Head gasket had to be changed out. I have seen multiple cars having the same issue with this model. The vehicle sputtered and would not let me drive above 40mph. It was a safety issue when I first had it and it occurred in the freeway.