Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,191 complaints for KIA
Incident date: Feb 14, 2026
Vehicle: 2020 Subaru Outback Onyx/Limited/Touring XT (2.4L Turbo FA24) Component: Engine Lubrication / Oil Pan Sealant I am reporting a manufacturing defect involving the engine oil pan seal on the 2020 Subaru Outback 2.4L Turbo. Upon inspection of fluid accumulation at the transmission joint, a Subaru dealership diagnostic confirmed that the engine oil pan seal has failed. The dealership noted t... Read more
Incident date: Jul 20, 2025
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer; however, no cause for the failure was found. The dealer informed the contact that the battery charge was extremely low. The vehicle was not repaired. The contact stated that the failure persisted. The vehicle wa... Read more
Incident date: Jul 20, 2025
The contact owns a 2017 Honda Pilot. The contact stated that while driving at slower speeds, the transmission unexpectedly shifted to neutral(N) while the accelerator pedal was depressed. Several unknown warning lights were illuminated. Prior to the failure, the vehicle was taken to a local dealer for a fuel injector replacement. The vehicle was taken to a local dealer, where it was diagnosed and ... Read more
Incident date: Jul 20, 2025
The contact owns a 2017 Honda Pilot. The contact stated that while driving at slower speeds, the transmission unexpectedly shifted to neutral(N) while the accelerator pedal was depressed. Several unknown warning lights were illuminated. Prior to the failure, the vehicle was taken to a local dealer for a fuel injector replacement. The vehicle was taken to a local dealer, where it was diagnosed and ... Read more
Incident date: Mar 5, 2026
The contact owns a 2018 Dodge Durango. The contact stated that while driving approximately 20 MPH on the highway, the vehicle stalled. The electronic stability control(ESC) warning light was illuminated. The vehicle was restarted. However, on other occasions, when the vehicle stalled, the contact was unable to restart the vehicle. The vehicle was taken to the dealer, but was not diagnosed or repa... Read more
Incident date: Mar 5, 2026
The contact owns a 2018 Dodge Durango. The contact stated that while driving approximately 20 MPH on the highway, the vehicle stalled. The electronic stability control(ESC) warning light was illuminated. The vehicle was restarted. However, on other occasions, when the vehicle stalled, the contact was unable to restart the vehicle. The vehicle was taken to the dealer, but was not diagnosed or repa... Read more
Incident date: Mar 5, 2026
Driving around 60 mph and car flashed BRAKE on dash like it was to close to other vehicle and locked up brakes. Immediately went back to normal.
Incident date: Nov 18, 2025
The contact owns a 2026 Honda Odyssey. The contact stated that while driving on several occasions at various speeds, the blind spot monitor became inoperable with the message "Blind Spot Information Systems Failure - See Dealer" displayed. The contact also stated that while in the driver assist mode, the message "System Could not be Retrieved - Please try Again" was displayed. The vehicle was take... Read more
Incident date: Nov 18, 2025
The contact owns a 2017 Hyundai Tucson. The contact stated that the vehicle was consuming an excessive amount of engine oil. There was an abnormal knocking sound coming from the vehicle. There was no warning light illuminated. Due to the failure, the vehicle was towed to a dealer, and the excessive oil consumption was confirmed. The contact was informed that the vehicle was included in NHTSA Campa... Read more
Incident date: Nov 18, 2025
The contact owns a 2017 Hyundai Tucson. The contact stated that the vehicle was consuming an excessive amount of engine oil. There was an abnormal knocking sound coming from the vehicle. There was no warning light illuminated. Due to the failure, the vehicle was towed to a dealer, and the excessive oil consumption was confirmed. The contact was informed that the vehicle was included in NHTSA Campa... Read more
Incident date: Mar 22, 2026
On two separate occasions, my 2023 Nissan Rogue has experienced major loss of power while driving 80 mph. The first time, all of the dash lights were blinking and there was an awful noise coming from the engine. I could not drive over 10 mph. The vehicle had to be towed 200 miles to the nearest Nissan dealer in Billings, MT. They cleared the codes, test drove it and said everything was fine. The s... Read more
Incident date: Mar 30, 2026
1. What component or system failed or malfunctioned, and is it available for inspection upon request? Driver assist systems, including lane keeping assist, forward collision avoidance/braking system, and related exterior sensor systems, are malfunctioning. The lane assist system has taken unintended control of steering, and the braking system has activated without cause. Yes, the vehicle is availa... Read more
Crash
Incident date: Mar 29, 2026
The contact owns a 2024 Chevrolet Tahoe. The contact stated that while driving approximately 55-60 MPH, the vehicle stalled. No warning lights were illuminated. The vehicle was taken to the local dealer 10 times and the dealer retrieved diagnostic trouble codes for the control module, body control module, rear parking assistance, loss of communication, and transmission solenoid. The vehicle was no... Read more
Incident date: Jun 1, 2025
transmission is mis-shift and jerk while shfting. There's a lag between 6 and 8th gear
Incident date: Jun 1, 2025
The 12.3 inch display of the instrument panel, where the speedometer and malfunction indicator lights are shown, goes blank when I turn ON the engine. It remained blank even when I drive. It is NOT safe to drive as I will not know which part is malfunctioning. The dealer has confirmed that it is a known issue. There were NO warning lamps, messages or other symptoms of the problem prior to the... Read more
Incident date: Jun 1, 2025
The transmission drops out of 6th gear to natural when accelerating.
Incident date: Mar 22, 2026
Brakes squeal when rotors and pads are cold. Problem disappears when they warm after driving
Incident date: Jun 1, 2025
2 open recalls on safety with no fix yet. Suspension has messed up, random electrical issues in dash and cruise control.My transmission also stalls at certain times. Dealership replaces struts, states they can’t get the vehicle electrical to act up although I have photos and videos and they can’t get the engine to stall. They can’t fix my seatbelts or the airbag and now a theirs row recall n... Read more
Incident date: Jun 1, 2025
2 open recalls on safety with no fix yet. Suspension has messed up, random electrical issues in dash and cruise control.My transmission also stalls at certain times. Dealership replaces struts, states they can’t get the vehicle electrical to act up although I have photos and videos and they can’t get the engine to stall. They can’t fix my seatbelts or the airbag and now a theirs row recall n... Read more
Incident date: Feb 19, 2026
I bought a new 2026 Subaru Outback Limited XT which came with Bridgestone ECOPIA H/L 422 Plus 225/55R19 99H. Went on a trip and noticed when going 60mph and above a low humming noise and felt a vibration in the steering wheel and floor. This happens on all road surfaces, concrete, blacktop etc. Took car to the dealer, they drove it and confirmed what I was noticing, after doing a road force balanc... Read more
Incident date: Mar 10, 2026
NHTSA SAFETY COMPLAINT: RECALL SC336 (CAMPAIGN 21V-301) NON-COMPLIANCE VIN: [XXX] I. PATTERN OF RECALL EVASION Vehicle (2021 Kia Soul) was towed to Classic Kia [XXX] ) on 3/13 with documented engine stalling, knocking, and codes P0014/P0017 (VVT/Timing failure). The dealership withheld this data from Kia Techline for 13 days (3/13–3/26), delaying the safety remedy until state authorities inter... Read more
Incident date: Mar 28, 2026
November 2024 I had a new battery and tires put on my 2016 Honda CRV. 14 months later my car would not start. I had to have a jump start. I had to have it jump started a few times more than took it to have it checked out. They put in a new battery February 2026. A month later my car would not start. I took it to a mechanic who found the door handle sensor bad. I have seen many other owners having ... Read more
Incident date: Mar 28, 2026
While driving, the vehicle suddenly shut off without warning. The engine lost power and multiple dashboard warning lights illuminated. The vehicle then displayed a malfunction related to the transmission, with the park (“P”) indicator blinking, and the vehicle would not shift out of park. The failure appears to be related to an electrical or ignition system issue, possibly the ignition switch... Read more
Incident date: Mar 16, 2026
The gages fall all the way down, I’m not able to accelerate, engine light, traction light, tire pressure light, crash detection light, and other lights come on and prevents me from being able to drive. This happened on the interstate and almost caused an accident.
Incident date: Mar 16, 2026
The gages fall all the way down, I’m not able to accelerate, engine light, traction light, tire pressure light, crash detection light, and other lights come on and prevents me from being able to drive. This happened on the interstate and almost caused an accident.
Incident date: Mar 16, 2026
Steering, Rack and Pinion is failing after 44k miles, Steering gear is binding internally
Incident date: Mar 27, 2026
Right slide door problem on dashboard. Continues to beep and blink right slide door problem while driving. The door will not open when stopped and in park.
Incident date: Mar 26, 2026
After replacing the newest recall for the rear toe link on my Explorer, I’ve noticed (along with a couple others on some forums) that the alignment does not stay set and will come undone. I finished driving 1000 miles after the swap and had sudden pressure loss in my rear tire. When I looked at it the entire outside of the tire on both driver and passenger side were completely eaten through and ... Read more
Incident date: Mar 27, 2026
I am filing this complaint regarding serious safety and consumer protection concerns involving my 2022 Jeep Wrangler (VIN: [XXX] ), manufactured by Stellantis, as well as issues involving the towing company E&R Towing following my accident. Prior to my accident on November 8, 2025, my vehicle experienced multiple ongoing mechanical issues, including overheating, shaking while driving, and abnormal... Read more
1 injured
Incident date: Mar 27, 2026
On March 21, 2026 my Taycan motor wire disconnected from the battery during routine city driving The car was In the Middle lane of [XXX] waiting to turn left onto [XXX] A warning light said Car not drivable , pull over But the car was not functional. Police needed to block [XXX] to allow the car in neutral to slide downhill to A safe location This is the second time this car with unde... Read more
Incident date: Mar 16, 2026
I’ve owned this vehicle since March 2023, and I have experienced several electrical issues. For instance, my car displays a malfunction warning and the check engine light multiple times throughout the month. When the engine malfunction warning appears, the engine will not accelerate, and if the vehicle is idling, it will shut off. I then have to restart the car. Another issue involves the door ... Read more
Incident date: Mar 16, 2026
My 2021 Toyota Highlander was my first car I purchased that I saved up for and has had a sudden issue accrue with a winning sound out of now where. I took it to the dealer ship and they told me I need a new transmission. My vechile only has 73k miles and I noticed this sound is getting worst and worst. I don’t know what to do so I turned to the internet and I was blow away to see how many people... Read more
Incident date: Mar 16, 2026
Coolant intrusion, motor destroyed by coolant due to faulty ford design
Incident date: Mar 20, 2026
I have a 2024 Chevy Colorado Trail Boss that needs an Upper Radiator Coolant Hose. But apparently this is on nationwide backorder because although there is not a recall GM put a bulletin out they are aware of the issue that appears to be a degraded seal inside hose fitting so the whole hose needs replacing. I live in [XXX] and it is not available here and I have called OH, [XXX] , [XXX] and othe... Read more
Incident date: Mar 27, 2026
The contact owns a 2019 Nissan NV200. The contact stated that upon starting the vehicle and attempting to drive, the vehicle accelerated but failed to exceed 5 MPH. There was an abnormal sound coming from the vehicle. The vehicle was taken to the dealer where it was diagnosed with fuel pump failure. The contact was provided an estimate for the repair; however, the vehicle was not repaired. The man... Read more
Incident date: May 3, 2024
Eyesight camera randomly turns off and on while driving. Has been consistent over several months pierced to be an ongoing issue that was previously recorded from 20 14–20 21 super Forrester. Very similar issue now with my 2023.
Incident date: May 3, 2024
Eyesight camera randomly turns off and on while driving. Has been consistent over several months pierced to be an ongoing issue that was previously recorded from 20 14–20 21 super Forrester. Very similar issue now with my 2023.
Incident date: Mar 27, 2026
While driving warning light blink indicating electronic emergency brake issue, unable to drive because the brake set and would not release. After a while it released and drove to Honda dealership for a diagnosis. They stated it was a failed head gasket and due to this failure it leaked coolant onto the spark plugs, all had to be replaced and the estimated cost $5,500. It's a 2021 Honda CRV hybrid ... Read more
Incident date: Feb 8, 2026
The contact owns a 2016 Ford Flex. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image intermittently faded out and occasionally was blank. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer ... Read more
Incident date: Oct 11, 2025
The contact owns a 2020 Buick Enclave. The vehicle was reversed out of the driveway; however, after shifting into drive(D) and depressing the accelerator pedal, the vehicle jerked, vibrated, and the check engine warning light and other unknown warning lights illuminated. After several minutes, the vehicle functioned as intended. A short distance later, the failure reoccurred. The vehicle was taken... Read more
Incident date: Jul 27, 2025
the car battery is recalled and I am unable to use DC fast charging and must limit charging to 80%. These limitations substantially impair the vehicle’s intended use, value, and practicality—especially for long-distance travel, which was a primary reason for my purchase.
Incident date: Jul 27, 2025
The contact owns a 2019 Honda CR-V. While the contact’s son was driving at an undisclosed speed, several unknown warning lights illuminated with an abnormal sound coming from the vehicle. The driver depressed the accelerator pedal, but the vehicle failed to exceed 15 MPH. The failure persisted while driving to the residence. The vehicle was taken to a dealer, where it was diagnosed with turbocha... Read more
Incident date: Mar 27, 2026
Beginning in January 2026, the vehicle exhibited progressive symptoms including repeated lurching and difficulty shifting gears. These symptoms are consistent with the open and incomplete recall for the transmission shifter cable bushing and the powertrain control module reprogram. On or around March 25–26, 2026, while operating the vehicle at approximately 35 mph on a surface street, the foll... Read more
Incident date: Feb 1, 2026
My truck because of the transmission and it's "powertrain" faults; puts itself in low power mode. I can be driving fine, stop for a red light, to turn a corner or before pulling into oncoming traffic leaving a parking lot etc and without warning, no power. It won't go over 5-10 miles an hour. You have to let off the gas and give gas sometimes more than once to get the truck to finally pick up and ... Read more
Incident date: Mar 17, 2026
Paint is peeling in several separate area's on the truck
Incident date: Mar 8, 2026
Hard jerking in the transmission around 50 miles per hour around gears 7 to 10.
Incident date: Mar 8, 2026
The vehicle's shifter cable brushing was what was originally recalled. The dealership I visited informed me that the vehicle still has concerns about not being able to recognize when the car is in park. This means the vehicle is still unsafe to drive and a remedy has not yet been released for this. The dealership in question was Sky Dodge in Provo UT.
Incident date: Mar 8, 2026
Tailgate opens on its own after parking truck. No buttons inside or on the key fob are pressed and the tailgate randomly opens. Caused the battery to drain as well.
Incident date: Mar 20, 2026
We are getting an airbag warning intermittently. It happens most often when our daughter (about 80-90lbs) is in the passenger seat. I see that the 2020-2022 Accords have an active safety recall for the sensor in the passenger seat but our dealer (performance kings Honda - Cincinnati) is saying there isn't one for our VIN. I have screenshots of the app and the dash. Thank you!