Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,191 complaints for KIA
Incident date: Apr 1, 2026
The contact owns a 2015 Dodge Charger. The contact stated that while driving at an undisclosed speed, the vehicle was idling roughly, and there was a ticking sound coming from the vehicle. There was no warning light illuminated. The contact stated that the vehicle hesitated while attempting to accelerate. The vehicle was taken to an independent mechanic, where it was diagnosed that the camshaft ha... Read more
Incident date: Apr 1, 2026
I am submitting additional documentation related to NHTSA complaint #11723932 for my 2017 Honda Pilot. I have obtained a transmission inspection report confirming that the failure was caused by a defective torque converter, resulting in internal transmission damage including the valve body and transmission oil pump. The report also indicates that the failure was not related to maintenance and repr... Read more
Incident date: Dec 1, 2025
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving approximately 70 MPH, the transmission unexpectedly shifted into neutral(N). There was no warning light illuminated. The contact was able to restart the vehicle after shifting into park(P). The vehicle was taken to an independent mechanic, but was not diagnosed or repaired. The vehicle was taken to several dealers b... Read more
Incident date: Nov 28, 2025
The vacuum pump. This vehicle was inspected by Dunn Tire. Yes, the vehicle is available for inspection. The safety issue that occurs is the loss of power assist to your brake system, and if not repaired, can impact the camshaft or the oiling system. (Please see attachment).
Incident date: Nov 28, 2025
The vacuum pump. This vehicle was inspected by Dunn Tire. Yes, the vehicle is available for inspection. The safety issue that occurs is the loss of power assist to your brake system, and if not repaired, can impact the camshaft or the oiling system. (Please see attachment).
Incident date: Nov 28, 2025
The vehicle is a 2026 Hyundai Palisade equipped with second- and third-row power seats subject to Recall #296. The power seat system may fail to detect contact with an occupant or object during operation, including folding and tilt functions. This creates a safety risk because the seat can continue moving despite contact with a person, increasing the risk of injury, particularly to children in th... Read more
Incident date: Feb 4, 2026
As I went to reverse to pull out of a parking area, the truck accelerated, I applied the brakes and the truck continued going dragging the front tires at one point. I decided at the last min to attempt to put the truck in neutral or park and at that time it was stopped between two trees. This could of been very bad if my kids were in the yard playing or many other scenarios. The 2024 F150 is sti... Read more
Crash
Incident date: Jan 20, 2026
Vehicle contains traces of cychlorphine, labeled as "POLICE," facilitates criminal activity impersonation of a police officer, seller has actual knowledge and can be liable under color of law upon purchase agreement. Safety risk for buyer, and the general public for false police pretenses, harassment, and actual police scrutiny. Vehicle has open recall.
Incident date: Jun 2, 2025
Insignias on motor vehicle labeled as "POLICE" facilitates false impersonation of a police officer and/ perception of false pretenses. Seller has actual knowledge and can be punished under color of law upon a purchase agreement.
Incident date: Jun 2, 2025
The rear door on the driver side will not open. The child lock will not deactivate. No accident. I took my son to school and when I returned to open the door for my [XXX] old the door would not open. No warnings. A regular maintenance appeared days later. I do not understand why this is not being recalled based on online research showing the same thing happening with other Volvos. INFORMATION RE... Read more
Incident date: Apr 1, 2026
While driving the car, the engine stops completely. After a few seconds, it can be restarted. It does this several times a week at random intervals. It's very dangerous since it usually happens when we're driving in traffic. The dealer checked it out in July but couldn't find anything wrong. Even though it's a serious safety problem, they said to keep driving it until it does it every time th... Read more
Incident date: Apr 1, 2026
BMW has a known issue that the fin antenna on the roof leaks and sets off a cascade of dangerous issues with the Emergency Call function and disabling the heads up dash so that you cannot see your navigation. On April 2, 2026 in Austin, TX it rained and our car started sending an Emergency Call request repeatedly to BMW. BMW operators called repeatedly even though they knew there was no emergency ... Read more
Incident date: Mar 23, 2026
6 speed manual transmission. 79K miles. Vehicle was checked at a dealer due to a sluggish clutch. Dealer found low brake fluid, but no problems with the clutch. The next day the clutch failed completely and car had to be towed off the highway. Slave cylinder for the clutch is a design flaw on these vehicles.
Incident date: Mar 23, 2026
The van has just approx 55000 miles. While driving on highway, it suddenly lost power and from 60mph it came down to 20 miles in a matter of few seconds after few violent jerks. I was lucky that no vehicle was behind me. After that I pulled a side and then again started. It kept jerking and loosing power. Very carefully I got it to a mechanic. They are checking but they say looks like transmission... Read more
Incident date: Mar 17, 2026
Vehicle would not run due to a failed fuel pump control module. With a non-running engine, the transmission could NOT be placed into Neutral to be able to movie vehicle out of the road. Needed tow truck to move vehicle. This condition placed many people at risk as the vehicle could not be moved out of the way until a tow truck arrived.
Incident date: Jan 5, 2026
My car has stalled while driving on the highway multiple times now. The first time it happened, it lost power, stopped accelerating, and cycled through multiple warning lights, causing a significant safety risk. I pulled over and it restarted within minutes. I took it to a repair shop and they could not find a problem with it, even with the codes provided. Nothing pointed to a solution. It happene... Read more
Incident date: Jan 5, 2026
My car has stalled while driving on the highway multiple times now. The first time it happened, it lost power, stopped accelerating, and cycled through multiple warning lights, causing a significant safety risk. I pulled over and it restarted within minutes. I took it to a repair shop and they could not find a problem with it, even with the codes provided. Nothing pointed to a solution. It happene... Read more
Incident date: Mar 30, 2026
2023 Kia Telluride: black digital cluster screen will not turn on, affecting the ability to monitor vehicle status, odometer, speedometer, and safety features. We purchased this vehicle brand new in 2023. The vehicle has been in the Kia dealership service center (where it was purchased) from January 2026 to present. The dealership estimates it will be June 2026 before backordered parts can be r... Read more
Incident date: Mar 27, 2026
2026 Kia Carnival MPV Hybrid SX Prestige(Exterior: Astra Blue Interior: Tuscan Umber / Off-Black) purchased December 2025. Two separate safety-related defects have gone unresolved for 31+ cumulative days across two dealer repair visits. DEFECT 1 — INSTRUMENT CLUSTER: Instrument cluster screen goes blank while driving, eliminating speedometer, TPMS, and all warning indicators. First observed Febr... Read more
Incident date: Feb 9, 2026
The contact owns a 2020 Chrysler Pacifica. The contact stated that while driving approximately 45 MPH, the vehicle started losing motive power. The vehicle stalled with the check engine light and several other unknown warning lights illuminated. The vehicle was restarted; however, the check engine warning light remained illuminated. The vehicle was taken to a local dealer to be diagnosed, and it w... Read more
Incident date: Feb 9, 2026
several recalls but dealer my did not have any
Incident date: Feb 9, 2026
several recalls but dealer my did not have any
Incident date: Apr 1, 2026
The contact owns a 2019 Ford Flex. The contact stated that the rearview camera was inoperable or displayed an inverted image while reversing. The contact stated that while reversing, the rearview camera was inoperable, causing the vehicle to hit another parked unoccupied vehicle on one occasion, and the vehicle hit a dumpster pole on another occasion. There was no injury sustained. The contact's v... Read more
Crash
Incident date: Mar 31, 2026
The contact owns a 2018 Ford Taurus. The contact stated that upon parking the vehicle on a slightly inclined parking lot, the vehicle started rolling backwards. The contact engaged the electric parking brake, and the vehicle responded as intended. The contact stated that the failure had been recurring while parking the vehicle on an incline, requiring the electric parking brake to be engaged. The ... Read more
Incident date: Mar 28, 2026
I experienced an unexpected Loss of Motive Power (LOMP) event. Late afternoon traffic was fast, estimate 75-80 MPH. I attempted to change lanes get to the righthand shoulder and was very nearly involved in a high-speed collision with a semi-petroleum tank truck. He applied his brakes to avoid hitting me and started to jackknife, but regained control and continued. The truck missed by inches. ... Read more
Incident date: Mar 29, 2026
When Turning to right and left there is rattling sounds mostly on slow turn. I brought to Honda dealership drive test it with their Tech. They said might be drive shaft or CV joints. But they did not fixed because they did see loose or bad since the car is new parts may not be available. yet they told I can still drive it . They said will report it and let the Honda motor company what to do on thi... Read more
Incident date: Nov 12, 2025
The contact owned a 2023 Toyota Prius. The contact received notifications of NHTSA Campaign Numbers: 26V049000 (Electrical System, Latches/Locks/Linkages) and 24V274000 (Electrical System, Latches/Locks/Linkages); and requested to be removed from the recall distribution list. The local dealer and manufacturer were contacted.
Incident date: Dec 25, 2025
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving approximately 40 MPH, the message "Service 4WD" was displayed. The contact had taken the vehicle to a local dealer where it was diagnosed and determined that the PTU had failed and needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 25V011000... Read more
Incident date: Mar 28, 2026
I own a 2023 Ram 1500 Limited 4x4 with approximately 53,000 miles. The truck has had no issues for the first 40,000 miles and then developed a noise and vibration coming from the front end that is present at all speeds. I took it to Jerry Ulm Chrysler Dodge Jeep Ram in Tampa, FL. They kept my truck for 14 days and replaced the axle, stub shaft, wheel hub and bearing assembly. The truck was return... Read more
Incident date: Mar 28, 2026
The contact owns a 2022 Mazda CX-9. The contact stated that the vehicle was being operated with the front driver's side seat warmer activated to the highest heat level. After driving for several hours, the vehicle was parked. While exiting the vehicle, the contact experienced pain in the rear thigh area of each leg. Upon inspect the contact discovered that the rear thigh area of both legs had sust... Read more
1 injured
Incident date: Dec 3, 2021
I would like to file a complaint against Jeep. I drive a 2022 Jeep Grand Cherokee 4XE with 16,000 miles. While driving to the Store, the electronic parking brake engaged while driving. This caused braking system damage. Jeep / Manufacturer are refusing to reimburse me. The total cost was: $9,129.26. This effected the Actuators, Brake Calipers, Rear Rotors, and Brake Pads. This is not norma... Read more
Incident date: Dec 3, 2021
I would like to file a complaint against Jeep. I drive a 2022 Jeep Grand Cherokee 4XE with 16,000 miles. While driving to the Store, the electronic parking brake engaged while driving. This caused braking system damage. Jeep / Manufacturer are refusing to reimburse me. The total cost was: $9,129.26. This effected the Actuators, Brake Calipers, Rear Rotors, and Brake Pads. This is not norma... Read more
Incident date: Mar 31, 2026
I started my truck this morning and turned on the heat and defrost. Came inside to gather my things for work and when I returned back there was a strong burning smell both inside and outside. I placed my work items in the back seat, closed the door. I heard something falling and found the back windshiled windshield had exploded.
Incident date: Mar 31, 2026
I bought my car in 2021. Two weeks ago 4-5 dashboard signs came up on my screen. I contacted local dealer and they said they need nearly $3000 to fix it. I told them it’s a safety issue and they refused to budge. I complained to Honda through X and they refused to help me. They are not taking it seriously
Incident date: Feb 16, 2026
Trailer brakes and lights come and go. I start with having everything then loose brakes and lights when I’m driving. This is apparently a known issue that they have a fix for but I have never received anything about a recall.
Incident date: Feb 1, 2026
Trailer brakes and lights come and go. I start with having everything then loose brakes and lights when I’m driving. This is apparently a known issue that they have a fix for but I have never received anything about a recall.
Incident date: Mar 18, 2026
My 2022 Tiguan burns excessive oil between oil changes and the check oil light comes on. I have to top it off between oil changes. I purchased in Nov 2023 and the light came on in less than 6 months. It has been brought to dealerships attention on mulitple ocassions however they are unable to find a problem or a solution. They have replaced my leak detection pump and a cover without results. I hav... Read more
Incident date: Mar 18, 2026
My 2022 Tiguan burns excessive oil between oil changes and the check oil light comes on. I have to top it off between oil changes. I purchased in Nov 2023 and the light came on in less than 6 months. It has been brought to dealerships attention on mulitple ocassions however they are unable to find a problem or a solution. They have replaced my leak detection pump and a cover without results. I hav... Read more
Incident date: Mar 18, 2026
The contact owns a 2013 Ford Explorer. The contact stated that while driving approximately 65 MPH, the driver's side A-pillar trim was blown off the vehicle. The contact was unable to recover the trim. The contact stated that much later, while the vehicle was with the dealer, the dealer informed the contact that the passenger’s side A-pillar trim was loose, and tape was used to secure the trim i... Read more
Incident date: Nov 17, 2025
The third-row seats in my 2025 Hyundai Palisade are closing fully even when there are clear obstructions in the seat path. I tested this multiple times — including with case of water — and the seats did not stop, reverse, or provide any safety resistance. They closed completely each time. I am aware this exact issue has already been identified and recalled in the 2026 Palisade, which raises m... Read more
Incident date: Mar 27, 2026
The contact owns a 2022 Chevrolet Silverado 1500. The contact stated that while operating the vehicle, the tailgate door erroneously opened. Additionally, the battery was drained, and the vehicle needed to be jump-started. The vehicle was taken to the local dealer who diagnosed that the tailgate switch was damaged from water intrusion and needed to be replaced. The vehicle was not yet repaired. Th... Read more
Incident date: Feb 7, 2026
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the display screen unexpectedly rebooted on and off even after the vehicle ... Read more
Incident date: Mar 29, 2026
The contact owns a 2018 BMW 330I. The contact stated that while driving at an undisclosed speed, unknown warning lights were suddenly illuminated, indicating that the engine was overheating. The message instructed the driver to shut off the vehicle immediately. The contact pulled over and turned off the vehicle, and it was discovered that the coolant reservoir was empty. The vehicle was towed to a... Read more
Incident date: Dec 5, 2025
The backup camera failed and the screen is black with an error message. In a large cargo van it becomes nearly impossible to see behind you. The problem was reported to the RAM dealer in Broomfield, they inspected the camera and agreed it needed to be replaced. This issue had been going on for a full year at least.
Incident date: Mar 3, 2026
Electrical system shutdown including loss of all safety features (blind spot, emergency braking, abs, traction control, towing), climate control options (AC, Heat, window operations) and user interfaces (U-Connect screen, center gauge cluster). Initial warnings (2) on center cluster on listed- 1. Blind Spot Detection Disabled 2. 115 Volt Cargo Power Outlet On All electronics, controls were the... Read more
Incident date: Mar 3, 2026
The front camera has failed and it is available for inspection upon request. The safety of myself and everyone in my car is at risk when the pre-collision assist is not available due to this components failure. Yes, it is a daily occurrence and the camera never stays on for long. A fix was attempted once by a dealer. The component has not been inspected by either of those parties. Only the deale... Read more
Incident date: Mar 3, 2026
The front camera has failed and it is available for inspection upon request. The safety of myself and everyone in my car is at risk when the pre-collision assist is not available due to this components failure. Yes, it is a daily occurrence and the camera never stays on for long. A fix was attempted once by a dealer. The component has not been inspected by either of those parties. Only the deale... Read more
Incident date: Mar 1, 2026
Vehicle engine and all electrical shut-off, at intersection of XXX. in [XXX] on February 4th (on or before 6:57 AM MST) where the hazard lights failed to come on. My further answers to the questions above as [jhh]answer[/jhh]: What component or system failed or malfunctioned, and is it available for inspection upon request? [jhh]The engine, and all electrical, lost power, including the hazard... Read more
Incident date: Feb 14, 2026
the rear lights do not function they quit working and there is no parking lights tail lights brake lights
Incident date: Feb 14, 2026
I was traveling on the I70 West around the 210 mile marker. I was in the passing lane at high speed when the vehicle without warning switched itself off. The dash showed the “press start” warning, but the vehicle would not restart. I was fortunate that I was around 1/2 a mile from a rest stop area. I was able to glide the vehicle into the rest area. As I slowed close to a stop the vehicle sudd... Read more