Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,191 complaints for KIA
Incident date: Feb 14, 2026
Front axle bolt on passenger side loosed and the entire wheel can move over one inch from side to side
Incident date: Feb 14, 2026
Front axle bolt on passenger side loosed and the entire wheel can move over one inch from side to side
Incident date: Apr 3, 2026
The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior A-Pillar trim had started to detach while driving. The dealer was notified of the failure, but the vehicle was not diagnosed or repaired. The contact s... Read more
Incident date: Apr 3, 2026
Subject: Vehicle Data Submission for Investigation DP26001 To the Office of Defects Investigation (ODI), I am submitting maintenance data for my Acura TLX Type S (VIN: [ВСТАВ ТУТ VIN]) to assist with the ongoing DP26001 investigation regarding the AWD Transfer Case (PTO) splines. The vehicle is a US-specification model currently operated in [XXX] . Maintenance Facts: At 29,000 km... Read more
Incident date: Apr 3, 2026
Subject: Vehicle Data Submission for Investigation DP26001 To the Office of Defects Investigation (ODI), I am submitting maintenance data for my Acura TLX Type S (VIN: [ВСТАВ ТУТ VIN]) to assist with the ongoing DP26001 investigation regarding the AWD Transfer Case (PTO) splines. The vehicle is a US-specification model currently operated in [XXX] . Maintenance Facts: At 29,000 km... Read more
Incident date: Mar 1, 2026
With no preceding accident or damage, the vehicle suddenly received multiple warning lights on the dash, including: "Adaptive Cruise Control Problem", "Lane Keeping Assist Problem", "Collision Mitigation System Problem", "Road Departure Mitigation System Problem", ""Auto High-Beam Problem", and a Brake System Caution Light. I attempted turning the car off and back on again, disconnecting the batte... Read more
Incident date: Mar 1, 2022
Vehicle has heavy leak from water pump. Most vehicles of this model have extended warentee due to class action lawsuit from failing water pump, primarily the 4cylinder models, but it is a well known issue among the V6 models, and some of those are covered as well. Vehicle has 56K miles at this time.
Incident date: Nov 1, 2025
2025 Honda Odyssey has been stalling due to Auto Idle Stop (AIS) failure to restart at traffic lights or stop signs. Engine fails to restart automatically and car needs to be manually restarted with push-button off/on switch. No apparent fix issued by Honda.
Incident date: Apr 4, 2026
On or about Feb10 2026 near [XXX] heading North I experienced an commanded accelerator input. I was stopping for a light on a section of the road where I always lose connection with the apple carplay in the vehicle. I suspect that there is an illegal radio jammer being used. On this particular occasion the traffic stopped at this location where I typically lose the connection from the phone ... Read more
Incident date: Apr 4, 2026
The contact owns a 2021 Chevrolet Tahoe. The contact stated that while at a red light, the accelerator pedal was depressed; however, the vehicle stalled. The check engine warning light was illuminated. The contact researched and was made aware of an unknown NHTSA recall; however, the VIN was not under recall. The vehicle was towed to an independent mechanic, where it was diagnosed, and determined ... Read more
Incident date: Mar 17, 2025
The contact owned a 2017 Kia Sorento. The contact stated that while her husband was driving at an undisclosed speed, the vehicle hesitated to accelerate as needed. No warning light was illuminated. The contact's husband noticed a cloud of smoke in the rearview mirror, but the contact stated that the smoke was coming from the engine compartment. The contact's husband pulled over, and she, her husb... Read more
Fire
Incident date: Jan 16, 2026
On March 6th, 2026, I spent the day running errands in normal driving conditions and it created a situation that did not charge the battery or switch to gasoline. Several error lights displayed seconds before the car died. The hazard lights failed within 15 minutes of waiting for a tow truck. The dealership service department charged the battery and gave me advice to run the car at least 30 minut... Read more
Incident date: Jan 16, 2026
On March 6th, 2026, I spent the day running errands in normal driving conditions and it created a situation that did not charge the battery or switch to gasoline. Several error lights displayed seconds before the car died. The hazard lights failed within 15 minutes of waiting for a tow truck. The dealership service department charged the battery and gave me advice to run the car at least 30 minut... Read more
Incident date: Nov 23, 2025
A significant engine failure occurred while driving, presenting as loud knocking from the engine. The issue developed without prior warning lights or messages. The vehicle was inspected by a dealership and the problem was confirmed as internal engine failure (piston slap/engine knock). The dealership recommended full engine replacement. The engine is available for inspection upon request. There ... Read more
Incident date: Apr 5, 2026
Basically normal driving the car stalled. It slowed to a stall. I had to restart the car. This has happened a couple to times.
Incident date: Apr 5, 2026
The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the ABS warning light was illuminated, causing the cruise control feature to become inoperable. The vehicle was taken to the dealer, where it was diagnosed, and the dealer determ... Read more
Incident date: Mar 30, 2026
The driver side headlight low beam will not work. Dealership said 1700+ labor to replace. I have looked into this and several other ford explorer platinum owners have same issue.
Incident date: Mar 19, 2026
The contact owns a 2008 Ford Escape. The contact received notification of NHTSA Campaign Number: 14V284000 (Steering); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the steering wheel became firm and failed to turn to the left or the right. The vehicle was towed to a local dealer, where it remained for several weeks;... Read more
Incident date: Mar 29, 2026
Wiper blades are not compatible with after market brands due to wiper arm design. Exterior trim. The rear quarter window trim has poor adhesive. Causing chrome panel to bend and detach while vehicle was one highway.
Incident date: Feb 20, 2026
Shift to Park issue: Known issue where the car fails to recognize it is in Park, preventing it from shutting off. Electronics: Potential blanked-out display screens, USB port issues, and malfunctioning cameras. Steering Assist: Restricted, temperature gauge goes to cold and radiator fan blows hard. I have to unplug negative cable to battery and reconnect and everything goes back to normal.
Incident date: Feb 20, 2026
Shift to Park issue: Known issue where the car fails to recognize it is in Park, preventing it from shutting off. Electronics: Potential blanked-out display screens, USB port issues, and malfunctioning cameras. Steering Assist: Restricted, temperature gauge goes to cold and radiator fan blows hard. I have to unplug negative cable to battery and reconnect and everything goes back to normal.
Incident date: Apr 3, 2026
Vehicle History & Initial Defect: I took delivery of a used 2025 BMW i5 in November 2025 (~1025 mi). Upon delivery, the vehicle immediately displayed a persistent "Acoustic Pedestrian Warning" failure. This was a direct violation of FMVSS No. 141 (Minimum Sound Requirements for Hybrid and EV). Despite dealer assurances that a software update would resolve the issue, the failure persisted through m... Read more
Incident date: Apr 4, 2026
While driving at low speeds twice now my ram 1500 has stalled and engaged the parking break. Once coming to a stop and another time making a turn onto a road. Once I turn the truck back on there is a battery light on the dash and I’m allowed to drive to a safe place and restart the truck and the battery light goes away. Very concerned for my safety due to living next to a busy road.
Incident date: Apr 4, 2026
While driving at low speeds twice now my ram 1500 has stalled and engaged the parking break. Once coming to a stop and another time making a turn onto a road. Once I turn the truck back on there is a battery light on the dash and I’m allowed to drive to a safe place and restart the truck and the battery light goes away. Very concerned for my safety due to living next to a busy road.
Incident date: Apr 4, 2026
While driving at low speeds twice now my ram 1500 has stalled and engaged the parking break. Once coming to a stop and another time making a turn onto a road. Once I turn the truck back on there is a battery light on the dash and I’m allowed to drive to a safe place and restart the truck and the battery light goes away. Very concerned for my safety due to living next to a busy road.
Incident date: Mar 29, 2026
Took dealer 3/26 for Sam issue Engine Power reduced after already cause me hit curb. Got it out 4/1/26 Now 4/5/26 it happened again same codes after they claimed they fixed it. Also keep having Emergency services come on a caused my dashboard out. My issues is car keeps stalling losing power. Same codes as week ago after dealer fix. Also 4 time took for noises in my car from passenger side. They k... Read more
Incident date: Mar 14, 2026
1. The vehicle accelerated rapidly and uncontrollably without my touching the gas pedal and despite my slamming the breaks. 2 The vehicle jumped a curb and slammed into a parked car. Someone could have been easily killed if they were in front of the vehicle. 3. Not yet. I will have it towed to the dealer tomorrow. 4. No, See #3 above. 5. No. This was the first time this happened.
Crash
1 injured
Incident date: Mar 20, 2026
Entered vehicle through driver’s side door. Put car in reverse and backed out of parking space. As the driver put the car into drive, we advanced approximately 25 yards, the rear tailgate opened and lifted without alerting the driver. No warnings, alarms or dash board notifications. Since we were in a parking garage, as the door lifted, it hit a concrete ceiling support, smashing the tailgate wi... Read more
Incident date: Mar 31, 2026
I am submitting this complaint to report serious safety, usability, and infrastructure-related issues concerning my Hyundai NEXO hydrogen fuel cell vehicle. The vehicle has become unsafe and practically unusable due to multiple technical problems, lack of service support, and the widespread unavailability of hydrogen fueling infrastructure in the Bay Area of California. These issues collectively p... Read more
Incident date: Feb 22, 2026
I had gotten into a head on collision in January. My insurance had refused to cover me because I had only been insured for a month. Now I’m trying to get it fix out of pocket. I’m finding out about more repairs needed ASAP. My engine might be gone.
Incident date: Feb 28, 2026
I was notified of a recall on my from vehicle by Hyundai via email some time in March of 2026. The message said mentioned my vehicle may have a defective/worn purge control check valve that would cause the fuel tank to deform. Potentially leading to a release of fuel over time, which then could ignite. NHTSA Recall #25V796000 My car showed now signs of problems, but I brought it into a Hyundai d... Read more
Incident date: Apr 3, 2026
I have a 2018 RAM 1500 Tradesman 2WD truck that the the ABS warning ligh as well as check engine, brakes warning light keeps staying on. I am very concerned about this as it may cause me to NOT be able to brake in time to. Also the cruise control does not work. I've taken it to several different mechanics as well as Autozone and I'm told the error code is C2200-49 which is the Anti-lock Brake Mod... Read more
Incident date: Apr 2, 2026
Rear window in hatch door spontaneously shattered while I was driving to work this morning.
Incident date: Mar 14, 2026
All my warning lights are on. Drives fine but I can’t use cruise control or any safety features. Replaced the module but they said I need it synced with my vin???
Incident date: Mar 23, 2026
At about 60,200 miles, my check engine light went off and I took it to the dealer. They told me all my fuel injectors were failing and I had to replace those to include the spark plugs. I understand there is a current class action lawsuit for similar Hyundai vehicles but does not include the Palisade.
Incident date: Apr 1, 2026
Monday, March 30, 2026 my GMC Yukon Denali had already had the recall pico test and was told it passed on September 2025 six months later March 30, 2026, driving to pick up my wife from work a tapping sound coming from the engine started and about a mile down the road from when I first heard the tapping the engine started juttering and the noise got louder like a clunking sound. I had to pull off ... Read more
Incident date: Apr 1, 2026
Monday, March 30, 2026 my GMC Yukon Denali had already had the recall pico test and was told it passed on September 2025 six months later March 30, 2026, driving to pick up my wife from work a tapping sound coming from the engine started and about a mile down the road from when I first heard the tapping the engine started juttering and the noise got louder like a clunking sound. I had to pull off ... Read more
Incident date: Apr 3, 2026
Monday, March 30, 2026 my GMC Yukon Denali had already had the recall pico test and was told it passed on September 2025 six months later March 30, 2026, driving to pick up my wife from work a tapping sound coming from the engine started and about a mile down the road from when I first heard the tapping the engine started juttering and the noise got louder like a clunking sound. I had to pull off ... Read more
Incident date: Oct 1, 2024
The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the RPM became extremely elevated. The accelerator pedal was depressed; however, the vehicle failed to respond. The vehicle was turned off and restarted. No warning lights were illuminated. The vehicle was towed to the local dealer, where it was diagnosed and it was determined that the ... Read more
Incident date: Mar 27, 2026
Since I purchase my vehicle I have had to continuously replace my tires on the front. Going through my carfax acct I came across some recalls that showed up that I had no idea of the car may had which was prior to purchase from the dealers. I would think that these issues were fixed prior to reselling. I recently had to pull over on the freeway due to the tire making noises then realized that the... Read more
Incident date: Mar 27, 2026
Since I purchase my vehicle I have had to continuously replace my tires on the front. Going through my carfax acct I came across some recalls that showed up that I had no idea of the car may had which was prior to purchase from the dealers. I would think that these issues were fixed prior to reselling. I recently had to pull over on the freeway due to the tire making noises then realized that the... Read more
Incident date: Mar 26, 2026
Power training went out I-70 in warren county mo where all the construction is. It put my 4 autistic kids in danger. No insurance looked at the vehicle. However a mechanic did look and diagnosed it which look over a week for. Kaizen auto in wentzville mo diagnosed it
Incident date: Mar 15, 2026
While my vehicle was at an authorized Hyundai dealership for engine warranty repair, I reported a suspension grinding noise and requested that it be inspected. This concern was raised while the vehicle was in the dealership’s possession and was communicated as a safety concern. The engine repair was completed and the vehicle was returned to me. No inspection findings, documentation, or technici... Read more
Incident date: Mar 15, 2026
High voltage battery management system generated fault codes BMS_u008 and BMS_f071 during a Supercharger charging session, prohibiting drive mode. Vehicle had been driven normally to the Supercharger with no drive-prohibiting alerts during transit. After connecting to the Supercharger, fault codes manifested. Despite fault condition, vehicle continued charging to 93% state of charge before requiri... Read more
Incident date: Nov 7, 2025
Taillights holding water/condensation and making lights go dark.
Incident date: Nov 7, 2025
Axle clicking when turning. Car visited dealer on Jan2026 and they requested replacement parts. Last update from dealer stats Honda stopped replacing them due to defective parts. Replacement part is under design.
Incident date: Nov 7, 2025
The engine failed completely, it has to be replaced. Yes, it’s available The engine could start a fire. It’s confirmed by an independent service. No, hasn’t been inspected by the manufacturer. The suv started shaking and making a sound, the engine light started flashing all of this in just one hour, and I have to stop.
Incident date: Apr 1, 2026
The contact owns a 2023 Honda Accord. The contact stated that after taking the vehicle in for a check, the instrument panel was inoperative. The contact attempted to reboot the system, but the issue persisted. The contact stated that the steering gear box was failing, and that the steering wheel was firm, and the contact temporarily lost control of the vehicle. The vehicle was taken to a dealer, b... Read more
Incident date: Apr 1, 2026
While driving on a highway, the vehicle displayed an emergency malfunction alert indicating the system was shutting down, followed by a sudden loss of propulsion. I was traveling with my children in the vehicle and had to immediately maneuver off the roadway under unsafe conditions. We were nearly struck by other vehicles while exiting. Law enforcement responded to assist at the scene, as we were ... Read more