Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,191 complaints for KIA
Incident date: Apr 18, 2026
I am filing this complaint to report a critical manufacturing safety defect regarding the rear differential in my 2019 Chevrolet Silverado 1500. During a recent dealership inspection at approximately 40,400 miles, an authorized GM service center (Jack Hanania Chevrolet) discovered that the vehicle's rear differential was completely "bone dry" of gear oil . Because there is no history of catastroph... Read more
Incident date: Mar 4, 2026
Fuel pump failed Daytime running light failure Broken hood latch
Incident date: Mar 4, 2026
While driving home from work on March 13, 2026, the alternator in my 2014 Jeep Grand Cherokee (3.0L EcoDiesel) failed, resulting in a progressive loss of electrical power. As battery voltage dropped, the vehicle entered “limp mode.” When I was aproximatly 1 mile from my home when I was forced to stop at a railroad crossing while a freight train was passing. At that time, due to low voltage, th... Read more
KIA
SPORTAGE HYBRID
(2023) - FUEL/PROPULSION SYSTEM
Apr 18, 2026
Incident date: Aug 23, 2025
Got in my car to leave a store and heard a loud pop and noticed a smell like an electric motor burning. Backed out of my space to drive home and the car displayed several error messages- Check electric vehicle system, turtle mode, power reduced. I was stranded and had to order a tow truck to be towed to the dealer and get a ride home.
KIA
SPORTAGE HYBRID
(2023) - ELECTRICAL SYSTEM
Apr 18, 2026
Incident date: Aug 23, 2025
Got in my car to leave a store and heard a loud pop and noticed a smell like an electric motor burning. Backed out of my space to drive home and the car displayed several error messages- Check electric vehicle system, turtle mode, power reduced. I was stranded and had to order a tow truck to be towed to the dealer and get a ride home.
Incident date: Apr 18, 2026
Adaptive cruise control fails nearly every time the car is driven more than 40 minutes with ACC activated. Failure indicated by warning lights and statement on DIC. DIC instructs operator to clean the front "H" emblem on grille, however, the emblem is always completely clean. The failure has been reported 4+ times to the dealership. Dealership reports the failure is a known problem and there i... Read more
Incident date: Apr 2, 2026
RE: Unrepaired Recalls associated with this VIN [XXX] Feb 26,2026 Manufacturer Recall NumberXNK NHTSA Recall Number26V-112 My name is [XXX] , I lease a 2024 Honda Prologue. I received a recall and took my car to Crown Honda in St Petersburg, Fl to have it done. I’ve been there 4 times to have it done and it failed 3 of the 4 times. The 4th time, they only did a partial update and told me it was... Read more
Incident date: Jun 21, 2025
Car shakes aggressively when going downhill and has been occurring since buying the vehicle. Vehicle was bought brand new has had three vehicle services to fix problem and none of the vehicles services from vermicelli dealership have fixed the vehicle problem. This causes difficulty steering and breaking.
Incident date: Jun 21, 2025
Water gets into the truck from the front windshield. The water is leaking or getting into the cab of the truck on the passenger side of the truck. I have talked to an auto windshield replacement company about this issue, and I was told that it is a known issue with the 2016 to 2025 Ford trucks. I was told that the leak is happening because of the body seam sealant from the Ford factory was not ... Read more
Incident date: Dec 1, 2025
I am reporting a serious safety concern involving my Tesla Model Y. While driving, the vehicle’s main center screen (MCU) suddenly failed and entered a continuous reboot loop. This resulted in the loss of critical driving information and controls, including navigation, camera display, and vehicle system status. The issue occurred without any warning and nearly caused a serious accident, as I wa... Read more
Incident date: Dec 15, 2025
Engine randomly shuts off when driving for no reason. Will restart and check engine light comes on. Has now happened three times , twice to me in traffic. One of those the car went into a limp mode where it wouldn't drive above 30mph at most. This is very unsafe in the middle of highway traffic. The second happened approaching a traffic light , I put the car into neutral and luckily it restarted ... Read more
Incident date: Mar 1, 2026
I am submitting a complaint regarding a serious engine failure in my 2022 GMC Yukon XL equipped with the 5.3L engine (VIN: [XXX] ). The vehicle has experienced a complete failure of the lifters and camshaft. Prior to the failure, there were noticeable engine performance issues, including abnormal ticking noises, rough operation, and loss of power. The condition worsened rapidly, ultimately resulti... Read more
Incident date: Jan 12, 2026
2014 Acura RLX Advance suffered an Engine Failure from internal bearing defect. The vehicle was meticulously maintained by Acura dealerships, and had extensive service records. While driving, the engine produced a knocking sound, then abruptly shook and died. The Engine has seized, and exactly has the same problem with Honda/Acura 3.5l V6s recalls. Diagnostics after Engine failure included inspec... Read more
Incident date: Apr 13, 2026
82.826 miles sounded like a idler pully making dinging noise got louder driving in city went to get on highway sudden lost of power and rattling noise and jerking and lunging got off first exit pulled into parking lot and shut it off. Called dealer they sent tow truck diagnosed it as bad motor 4/6/26 got remanufactured motor on 4/17/26 waiting to see how long this one lasts
Incident date: Apr 17, 2026
My vehicle makes a clunk noise when the vehicle is in motion and i press on the accelerator it also makes a little jerk. This mainly happens @ low speeds and on a incline hill. There some type of oil or grease stains where the cv axle goes into transmission. ive felt my vehicle with less power and pulls to the left. Took the vehicle to chevrolet and they said they couldnt duplicate the issue or th... Read more
Incident date: Jan 1, 2026
I am writing to report a compliance issue regarding Hyundai Recall 292 (NHTSA 26V-034). My vehicle has been grounded due to the safety risks outlined in this recall (specifically the failure of side curtain airbags to meet ejection mitigation standards for third-row occupants). Despite the vehicle being rendered unusable for safe transport, Hyundai is refusing to provide or reimburse a rental veh... Read more
Incident date: Jan 15, 2026
5 alerts came on the dash stating lane keeping assist problem , collision mitigation problem , auto high beam problem, forward collision problem and brake system warning. All safety features on my vehicle have failed. I
Incident date: Jan 15, 2026
Warning Passenger Air Bag OFF Light is lit with a passenger in the seat. Diagnostics run by ASE repair shop & with no error codes displaying. Moving passenger seat forward & back, shut the light off & on. Concerned that passenger Air Bag may not deploy when the light is on. Air bag sensor in part of the passenger seat and entire seat requires replacement, part is discontinued. Seeking a replacemen... Read more
Incident date: Mar 28, 2026
On 4-13-26 an unknown subject hit my wife head on causing significant damage to our vehicle. None of the airbags deployed causing injury to my wife’s forehead, right foot and left knee
Crash
1 injured
Incident date: Sep 9, 2025
The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 25V347000 (Structure) and 24V031000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted, but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufa... Read more
Incident date: Sep 9, 2025
There is no incident, yet, just a recall that I have for this vehicle, coming up on a year here soon, for a fuel leak that could cause a fire under the hood while driving, and Ford doesn't seem to think that's urgent enough to get the parts to fix it. What's up with that? Safety recall notice, 25S76 NHTSA Recall, 25V467
Incident date: Mar 3, 2026
Back up camera intermittently does not work. When it does work it intermittently flips the photo. Objects that are on the right side appear on the left side.
Incident date: Mar 3, 2026
The contact owns a 2013 Ford F-150. The contact stated that while driving approximately 30 MPH, the vehicle unexpectedly downshifted several times. There was no warning light illuminated. The contact stated that while at a stop, the vehicle failed to properly shift gears. There was no warning light illuminated. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer w... Read more
Incident date: Apr 16, 2026
I have put 2 cat converters in 2 yrs in this truck there was a recall for an engine control module that when it gets heated could start a fire but it gets too hot and the converter gets clogged and oil starts going through engine. The dealer us out of business and went to jail. I can't keep putting new converts in and can't get inspection sticker because it causes the check engine light yo come on... Read more
Incident date: Apr 14, 2026
The contact owns a 2019 Ford Ranger. The contact stated that while driving at an undisclosed speed, the vehicle hesitated, and the transmission was shifting hard. Additionally, the vehicle vibrated abnormally while shifting from 1st to 3rd gear. The vehicle was taken to the dealer, where the TCM was reprogrammed, and various fluids were replaced; however, the failure persisted. The manufacturer wa... Read more
Incident date: Feb 18, 2026
The contact owns a 2024 Mercedes-Benz E Sprinter. The contact stated that while driving at 10 MPH, there was an abnormally loud sound coming from the passenger’s side of the vehicle. Several unknown warning lights were illuminated. The contact pulled over to the right side of the road and turned off the vehicle for an hour. The vehicle was then restarted and worked as intended; however, after th... Read more
Incident date: Apr 16, 2026
The contact owns a 2016 Ford Fusion. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera intermittently operated but was turning on and off. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was n... Read more
Incident date: Apr 16, 2026
My Volvo Ex90 was promised to have LIDAR capability. I found out that Volvo broke their relationship with the company that was promised to supply this capability to our vehicle and I would like compensation. Do you know who I would contact?
Incident date: Mar 25, 2026
While driving at 55 mph in normal drive mode, the power train lost power and the car slowed. I depressed the accelerator pedal further, but the car continued to slow for several seconds before accelerating normally
Incident date: Mar 25, 2026
The contact owns a 2009 Jeep Wrangler. The contact received notifications of NHTSA Campaign Numbers: 10V236000 (Service Brakes, Hydraulic), 16V290000 (Air Bags), and 18V021000 (Air Bags); however, the parts required to complete the recall repairs were not available. The contact stated that the dealer had been contacted several times. The vehicle was not diagnosed or repaired. The dealer confirmed ... Read more
Incident date: Nov 18, 2025
Steering wheel module buttons are not working . / needs a sensor replaced - recalibration.
Incident date: Mar 30, 2026
Today I was using this vehicle and the cars my pocket got stuck in between the car seat dial for the movement of the car seat and the door and as I was in reverse the car seat started to move and pushed me all the way to the steering wheel as I was in a drive situation mode so I had to break it all off disconnected and everything
Incident date: Mar 30, 2026
oil filter housing is plastic and is bound to give I hadn’t reach 150k miles its an expensive job not normal maintenance problem bmw is expensive but recall this part to protect consumers
Incident date: Apr 28, 2024
I am the owner of a 2024 Jeep Grand Cherokee (WL) subject to Safety Recall 12B / NHTSA 24V-130, concerning high beam headlamps that fail to respond when the master lighting switch is set to the AUTO position. I contacted Flagship Chrysler to schedule the free recall repair. The dealer refused to perform the service, claiming my vehicle does not qualify because it lacks the Auto High Beam feature ... Read more
Incident date: Apr 14, 2026
While driving on a California freeway at approximately 70mph, the engine check light began flashing, the vehicle experienced a sudden and severe power loss, entered reduced power mode, and began violently shaking. Engine braking occurred without brake light activation, creating an immediate rear-end collision risk from following traffic. The vehicle would not stop shaking until restarted. This occ... Read more
Incident date: Apr 14, 2026
Many modern trucks, SUVs, and cars use LED headlights that are excessively bright and create dangerous glare. When approaching these vehicles from the opposite direction, the headlights can be blinding — similar to having a flashlight shined directly into your eyes — causing temporary loss of visibility. The glare also affects drivers traveling in the same direction, as the intense light refl... Read more
Incident date: Apr 14, 2026
I am reporting a premature transmission failure on a 2022 Toyota Highlander LE at approximately 85,000 miles. The vehicle began exhibiting a whining noise. When brought into the Toyota Dealership, I was notified that it needs a full transmission replacement. The vehicle was inspected by an authorized Toyota dealership, which determined that the transmission has failed and requires full replacemen... Read more
Incident date: Aug 1, 2025
My 2018 Ford Escape has diagnostic codes P0302 and P0316 cylinder 2 misfire and no compression on cylinder 2 due to coolant intrusion into the engine block. This is a known defect documented in Ford TSB 22-2322 and Customer Satisfaction Program 21N12. My VIN was excluded from this program despite having the identical failure and identical fault codes as covered vehicles. This engine failure occurr... Read more
Incident date: Apr 15, 2026
Noise coming from engine. No engine light nor warnings otherwise. Van was taken to dealership where it was confirmed that a rod bearing inside the engine assembly is faulty, which could cause sudden stalling of the vehicle, even while traveling at high speeds on the highway. This is a known issue (Honda Service Bulletin 24-003) with this model van manufactured at the same time, for which a na... Read more
Incident date: Mar 9, 2026
The contact owns a 2023 Freightliner Sprinter 1500. The contact stated that while driving at an undisclosed speed, the front driver’s and passenger’s side mirrors vibrated abnormally, causing difficulty with seeing objects in the mirrors. The vehicle was taken to a dealer, where it was determined that the front driver’s and passenger’s side mirrors needed to be replaced. The vehicle was re... Read more
Incident date: Oct 16, 2025
The rear subframe wiring harness on my Tesla contains a significant design flaw that creates an unreasonable safety risk. The factory-installed corrugated protective tubing (wire loom) terminates prematurely, leaving approximately 1 inch of critical wiring completely exposed at the connector. This specific harness uses soy-based insulation, which is a known attractant to rodents. Because of the 1-... Read more
Incident date: Apr 15, 2026
Three separate safety incidents occurred within the last 3 months. INCIDENT 1: On at least two occasions while turning, the steering felt aggressive and notchy, resisting or jerking unexpectedly during the turn. INCIDENT 2: While driving on the Florida Turnpike at approximately 80 mph southbound around 7:00 AM, the vehicle suddenly reacted as if detecting an obstacle and applied what felt like eme... Read more
Incident date: Apr 15, 2026
The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that the A-pillar trim was detaching from the windshield on the... Read more
Incident date: Apr 16, 2026
The contact attempted to purchase a 2018 Ford F-150; however, there was an active recall associated with the VIN. The contact had not yet purchased the vehicle. The contact referenced NHTSA Campaign Number: 25E070000 (Power Train). The contact stated that the part to do the recall repair was not yet available. The local dealer was contacted, but the vehicle was not repaired. The contact stated tha... Read more
Incident date: Aug 4, 2025
Radiator fan leading to engine overheating, fan fails to turn on causing high engine temperatures & AC failure. Nissan is aware of issues & takes no responsibility. Early on when vehicle experienced symptoms & under warranty, I brought vehicle in several times & was told they couldn’t find anything wrong. Since warranty has expired, we’ve had to fix once & now it’s happening again. Some symp... Read more
Incident date: Aug 4, 2025
The contact owns a 2025 Hyundai Tucson. The contact stated that while driving at various speeds, the instrument panel and the infotainment screen display went black. The contact stated that the failure had progressively worsened and was a daily recurring failure. The vehicle was taken to the dealer, where it was diagnosed, and it was determined that the Heads-Up Display (HUD) harness needed to be ... Read more
Incident date: Apr 15, 2026
The contact owns a 2022 Chevrolet Tahoe. The contact stated that at approximately 55,000 miles, the vehicle experienced a torque converter failure, and the torque converter was replaced under the factory warranty. The contact stated that four months later, the failure reoccurred, and the dealer declined to cover the repair. Subsequently, the camshaft failed, leading to a recommendation for a compl... Read more
Incident date: Apr 6, 2026
This complaint concerns a 2023 Hyundai Palisade subject to two active safety recalls that remain unresolved, creating an ongoing safety risk. The first involves noncompliance with FMVSS 226 (Ejection Mitigation), identified in a January 2026 recall. The manufacturer has acknowledged the vehicle may not meet federal occupant protection requirements but has provided no remedy and no timeline for re... Read more
Incident date: Jan 8, 2026
The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted, but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made ... Read more
Incident date: Jan 8, 2026
The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that while in reverse(R), lines appeared on the screen. The contact stated that over a while the lines on the screen became worse. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approx... Read more