Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,191 complaints for KIA
Incident date: May 30, 2026
LT265/60R20 121S E Yokohama Geolander AT4, manufacturer date of 2924. While driving south on Interstate 95, the driver’s side rear tire sidewall blew out, inside sidewall. The tires have approximately 14000 miles on them. There were no sidewall defects noticed approximately 4000 miles prior during a tire rotation. Nothing was hit in the roadway and proper pressure is maintained in all tires. The... Read more
Incident date: May 29, 2026
On November 20, 2025, my 2022 GMC Sierra 1500 AT4 equipped with the 3.0L Duramax diesel engine began experiencing intermittent engine overheating conditions. Concerned about a potential safety issue, I contacted a GMC dealership and was advised that because no diagnostic trouble codes were present, there was nothing to diagnose or repair and that I should continue driving the vehicle. Over the fol... Read more
Incident date: May 1, 2026
Jan 2026 I was driving into my workplace that is an inclined driveway. Released pressure from gas pedal and telluride began accelerating despite release of gas pedal. I ended up going through the building and lots of damage to both vehicle and building. After it was repaired there were two more instances this happened once while in a parking lot and at a slow speed. Vehicle has been at dealership ... Read more
Crash
Incident date: May 1, 2026
Jan 2026 I was driving into my workplace that is an inclined driveway. Released pressure from gas pedal and telluride began accelerating despite release of gas pedal. I ended up going through the building and lots of damage to both vehicle and building. After it was repaired there were two more instances this happened once while in a parking lot and at a slow speed. Vehicle has been at dealership ... Read more
Crash
Incident date: Jan 9, 2026
Complete clutch failure at 39,000 miles. Unable to shift or safely restart vehicle once stopped. Clutch Hydraulic line came completely apart. Ford part number MB3Z-7A512-A. Failure verified by independent SAE certified mechanic. Note: Clutch and Brakes feed from the same reservoir, so loss of clutch hydraulic fluid also impacts entire braking system.
Incident date: Jan 9, 2026
2021 Highlander began with whining noise around May 15, 2026 and just outside the warranty. Had the vehicle inspected at the Toyota dealer for repair. They informed me the transmission failed and needs replaced for a price of $9600. Found on the internet that many folks are having the same transmission issue on several Toyotas made in 2021 with a UA80E or UA80F transmission. Toyota issued a Te... Read more
Incident date: Jan 9, 2026
While merging onto the interstate my vehicle suffered sudden loss of motive power. All dash lights illuminated ,engine shut off instantly with no prior knock or warning.vehicle will not crank or restart.push button start activates accessories only .This matches TSB 22-EM-003H for connecting rod bearing seizure.No crash occured because I was able to coast to shoulder but loss of power steering/brak... Read more
KIA
CARNIVAL HYBRID
(2026) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Jun 5, 2026
Incident date: Jun 1, 2026
On XXX, at approximately 8:01:49 AM Eastern Time, my 2024 Tesla Model Y (VIN: [XXX]) was operating under Full Self-Driving (FSD) software version 14.3.3 when the system directed the vehicle into the outer wall of my residential garage without driver input. FSD was actively engaged at the time of the incident. The vehicle sustained significant damage to the front bumper fascia and wheel well trim. ... Read more
Crash
KIA
CARNIVAL HYBRID
(2026) - STRUCTURE:BODY
Jun 5, 2026
Incident date: Jun 1, 2026
The contact owns a 2024 Honda CR-V Hybrid. The contact stated that the trunk was not designed with a safety barrier at the entry, causing a propane tank to roll out of the vehicle upon opening the trunk. The propane tank hit the ground, bounced and hit the contact's chin. The contact sustained temporary pain. The dealer was notified of the issue and informed the contact that it was a factory desig... Read more
1 injured
Incident date: Jan 17, 2026
The contact owns a 2015 Ford Escape. The contact received the recall notification letter for NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated while reversing, the rearview camera image was upside down and eventually became frozen. The local dealer was contacted and informed the contact that the parts were o... Read more
Incident date: Jan 17, 2026
Truck is experiencing sudden downshifting with loss of acceleration, and the speed odometer & MPG will both drop to zero. Recall #19S07 was issued in 2019 for Ford Motor Co. for this reason, but NHTSA site is showing that my truck is not covered under the recall (based on vehicle VIN), even though it is now experiencing the issue described. This is a major safety issue. Issue began occurring ap... Read more
Incident date: Jan 17, 2026
On 11 October 2025, I was driving on the Interstate when an error message appeared in the cluster "Active Lane Management (ALM) Unavailable Service Required". The Lane Assistance turned OFF and could not be turned back ON until vehicle was restarted. I called the dealership and requested an appointment. They stated that unless they could repeat the issue, an appointment would be useless. The A... Read more
Incident date: Jan 12, 2026
On 11 October 2025, I was driving on the Interstate when an error message appeared in the cluster "Active Lane Management (ALM) Unavailable Service Required". The Lane Assistance turned OFF and could not be turned back ON until vehicle was restarted. I called the dealership and requested an appointment. They stated that unless they could repeat the issue, an appointment would be useless. The A... Read more
Incident date: Jun 3, 2026
On Multiple occasions, the vehicle has spun out of control as though it's reacting to something that is not present. On May 10, 2026, headed north on the highway the car again lost control first veering right and then left into the highway median where it collided, spun out and hit again. I had injuries and a mild concussion.
1 injured
Incident date: Jun 3, 2026
On Multiple occasions, the vehicle has spun out of control as though it's reacting to something that is not present. On May 10, 2026, headed north on the highway the car again lost control first veering right and then left into the highway median where it collided, spun out and hit again. I had injuries and a mild concussion.
1 injured
Incident date: May 5, 2021
The contact owns a 2019 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (Electrical System). The contact stated that while driving approximately 60 MPH, the message that the "Battery was Low" was displayed, and while the vehicle was slowing down, the vehicle regained charge back up to 80%. The contact stated that on another occasion, after the vehicle was parked ... Read more
Incident date: May 5, 2021
Just seen notice that there is a recall notice about the engine and part of the front suspension, just wondering if it affects my vehicle.
Incident date: May 31, 2026
We have been documenting a oil leak on the timing chain cam shaft cover. When the motor heats up the engine seeps/leaks oil on the top of the side of engine. This has been documented for the past few months starting at 37,099 miles when we noticed it, date of first notice was on 4/29/2026. We have pic with time stamps and have taken it to dealership to inspect and have written many times of the is... Read more
KIA
SPORTAGE HYBRID
(2026) - HYBRID PROPULSION SYSTEM
Jun 5, 2026
Incident date: May 12, 2026
The contact owns a 2026 Toyota Camry Hybrid. The contact received notification of NHTSA Campaign Number: 25V869000 (Hybrid Propulsion System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at various speeds, the vehicle suddenly lost drive powe... Read more
Incident date: Sep 6, 2025
My car only has 60,000 miles and it shifts hard. Also my drivers seat belt has issues latching
Incident date: Jun 3, 2026
2026 Hyundai Palisade Calligraphy Hybrid, VIN: [XXX]. Two original equipment Pirelli Scorpion MS 265/45 R21 108V tires developed sidewall bulges within 4,582 miles of normal road use, all within 5 days of each other. No off-road driving. No significant impacts. Vehicle was brand new. Failures: front left, rear left, and both right side tires within the same week (blew up as a parked to the curb on... Read more
Incident date: Jun 1, 2026
My truck has been dinging with the hydronic control module since 40,000 miles. That was 7 years ago. Now there is a recall and it’s been months without a solution. Please do whatever you can to make RAM fix this issue.
Incident date: Jun 4, 2026
Car has sticky steering when going into curves and likes to wandered when drive straight, matches the symptoms of the current recall for certain vin numbers
Incident date: Mar 15, 2026
While driving at highway speed on [XXX] I went to put my windows up. Without touching anything else my seat moved backward and I was unable to reach either pedal. Fortunately I was able to maneuver to a point where I was able to regain vehicle control. Obviously this was a life threatening situation which could have been disastrous. There was no auto correction by the vehicle. This was reported to... Read more
Incident date: Jun 4, 2026
The contact owns a 2012 Nissan Murano. The contact stated that after parking the vehicle, the contact and the front seat passenger attempted to exit the vehicle, but all the doors failed to unlock. Additionally, the steering wheel was locked upside down. The contact stated that the engine started to overheat, and the front seat passenger had a panic attack. The contact called 911. The Fire Departm... Read more
Incident date: Sep 1, 2025
I purchased this vehicle at 0 miles in July 2025 from Honda Accord in Pensacola Florida. I reported in July 2025 that there was a noise and I was unhappy with the vehicle and would like to exchange the vehicle within the 30 days months later, the noise got louder, and I took it in to see what the problem was I was told there was no issue that this is the loud start noise when you first crank the c... Read more
Incident date: Sep 1, 2025
I purchased this vehicle at 0 miles in July 2025 from Honda Accord in Pensacola Florida. I reported in July 2025 that there was a noise and I was unhappy with the vehicle and would like to exchange the vehicle within the 30 days months later, the noise got louder, and I took it in to see what the problem was I was told there was no issue that this is the loud start noise when you first crank the c... Read more
Incident date: Sep 1, 2025
See attached document for complaint.
Incident date: May 12, 2026
The contact owns a 2015 GMC Yukon. The contact stated that while driving at 35 MPH to work, the vehicle shifted into neutral and into low and failed to drive at about 20 MPH. The check engine light was flashing. The front collision was unavailable. The contact left the vehicle at a gas station. Upon research, the contact located NHTSA Campaign Number: 14V374000 (Power Train), which was similar to ... Read more
Incident date: Apr 14, 2026
In early April 2026 I after washing the auto I noticed a chip in the windshield on the passenger side. I was shocked-normally if the windshield is hit hard enough to chip the drive notices it-I am the only drive and I was totally unaware of any such strike (auto had about 2000 miles on it). Then, May 30th as I exited a highway midway up the ramp going ~40-45 mph behind another auto going the same ... Read more
Incident date: May 2, 2026
Within the past three years of owning I have had an unfortunate circumstance where my transmission twice now; once at 90,000 and now at 110,000. My vehicle has decided to unexpectedly shift WITHOUT my input from 10th to 1st resulting in the transmission needing to be serviced due to the fact it will dump transmission fluid (a quart or two) and reach temperatures of 215 to 230 degrees Fahrenheit wh... Read more
Incident date: Apr 20, 2026
The touchscreen display has failed and has to be replaced according to the dealership service department. This is a known issue with this generation Honda (10th generation) where the digitizer in the screen fails under heat exposure in the cabin.
Incident date: Jun 3, 2026
The contact called on behalf of a family member who owns 2016 Chevrolet Colorado. The contact stated while the owner was driving at an undisclosed speed, the brake pedal was depressed, but was stiff, requiring the driver to forcefully depressed the brake pedal to stop the vehicle. The vehicle was taken to the contact's auto repair shop, where it was diagnosed that the brake vacuum pump was fractur... Read more
KIA
SORENTO PHEV
(2022) - UNKNOWN OR OTHER
Jun 4, 2026
Incident date: May 30, 2026
The ABS module is not working. Part # 68052421AF is part of a recall # C4B but not for my truck. The VIN states it's been reprogrammed. What can I do?
Incident date: Mar 18, 2026
The horn will honk sporadically and will not start at times then wipers will malfunction. Had tipm looked at was told it is normal for this to go out, bad design.
Incident date: Dec 30, 2025
Dashboard lights for speedometer blink and half the side has gone dark
Incident date: Dec 30, 2025
I pulled into a parking spot with a concrete barrier pole at a pharmacy to pick up my sister. I had my foot on the brake while she was getting into the vehicle when the vehicle suddenly accelerated forward crashing into the pole. I have also had an incident where I tried to start the vehicle and could not get the vehicle to go from park to reverse. This is concerning that there could be some fault... Read more
Crash
Incident date: Dec 30, 2025
I pulled into a parking spot with a concrete barrier pole at a pharmacy to pick up my sister. I had my foot on the brake while she was getting into the vehicle when the vehicle suddenly accelerated forward crashing into the pole. I have also had an incident where I tried to start the vehicle and could not get the vehicle to go from park to reverse. This is concerning that there could be some fault... Read more
Crash
Incident date: Jun 3, 2026
My breaks do not work in reverse. Pump valve seems to be bad
Incident date: Jun 3, 2026
My breaks do not work in reverse. Pump valve seems to be bad
Incident date: Jun 3, 2026
This is what came up on my screen.Steering wheel assist reduced.Drive with care. My hot and cold gauge drop to C and stayed there for about 4 days and my a/c was blowing out hot air. I was told a lot of these Suvs have done this.
Incident date: May 22, 2026
Vehicle: 2019 Ram 1500 Mileage at Time of Incident: Approximately 88,000 miles The vehicle experienced an intermittent failure of the Electric Power Steering (EPS) system. While operating the vehicle, a "Power Steering Unavailable" warning message appeared, resulting in a loss of power steering assist and significantly increased steering effort. The condition occurred unexpectedly and created a s... Read more
Incident date: Jul 31, 2024
UNKNOWN TRANSMISSION ISSUES MENTIONED IN OTHER RECALLS FOR SAME PERIOD/MAKE MODEL AS LISTED YET MY VIN was not, as a mother 4 little ones I need my vehicle to perform as it was design to, the cost for this repair is over 6,000.00 I have already invested over 40,000 since I brought it. I feel they ought have included my car on this recent recall they had to have known this problem was of their why ... Read more
Incident date: May 23, 2026
Sirius XM ads showing up and there’s no way to opt out. The ads are distracting/difficult to close and cover a good amount off my media system even while driving.
Incident date: Apr 4, 2026
My wife was driving and braked on a hill, not in park. The emergency brake auto-engaged while she was in park, then the emergency brake disengaged automatically. The care starts rolling down the hill, the regular brakes fail and do not work after pumping them multiple times. The emergency brake won't engage either. She tries reversing and that won't work. She shifted the car into drive, car ke... Read more
Incident date: Apr 23, 2026
on saturday [XXX] while driving on the highway my car lost propulsion and started slowing down even after i was pressing on the acceleration/gas pedal all the way. It happened 3 times within an hour's time frame the car refused to speed up and would stop driving. I was in immediate risk as well as the drivers behind me since i was on the highway and my vehicle immediately slowed down and came to a... Read more
Incident date: Apr 23, 2026
My 2015 C300 W205 failed at its state inspection today due to a rusted through rear subframe. I understand that the W204 warranty on this was extended to 20 years/unlimited miles but the W205 was not. I have contacted Mercedes customer care for a potential goodwill repair since this seems to be a known issue with class actions pending. This should not be failing and it’s unclear why Mercedes di... Read more