Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,191 complaints for KIA
Incident date: Jun 11, 2026
After using the lane assist the steering wheel becomes sticky when I turn it off. Then if I turn it back on letting the lane assist correct my driving to turning it back off when turning around corners my steering wheel becomes really sticky. Then when driving the vehicle with lane asssist on the steering wheel will feel slightly different then I’ll turn it back off and it won’t stick around ... Read more
Incident date: May 17, 2026
My 2014 Ford F-150 is exhibiting symptoms consistent with the Ford transmission molded lead frame safety recall 24S37. While driving approximately 55 mph late at night on a five-lane roadway, the vehicle suddenly and violently jerked, downshifted and came to a complete stop becoming stalled out as I was approaching a major traffic intersection. The truck was disabled in traffic and would not resta... Read more
Incident date: May 17, 2026
My 2014 Ford F-150 is exhibiting symptoms consistent with the Ford transmission molded lead frame safety recall 24S37. While driving approximately 55 mph late at night on a five-lane roadway, the vehicle suddenly and violently jerked, downshifted and came to a complete stop becoming stalled out as I was approaching a major traffic intersection. The truck was disabled in traffic and would not resta... Read more
Incident date: Jun 5, 2026
I was driving and the airbag light randomly came on out of the blue. While trying to parallel park I noticed my steering wheel clicking. We ran codes on the car and we are confident that the clock spring failed. My horn and cruise control also no longer work.
Incident date: Nov 10, 2025
Engine light came on, vehicle went into limp mode. Transmission would not shift any higher than 3rd gear and kept slipping while on interstate! Was almost hit by several 18 wheelers! Jeep dealership said our vin is not part of the service bulletin but they did get the P0733 code! Make it make sense! I guess we’re supposed to get run over by 18 wheelers before they’ll fix it!
Incident date: Nov 10, 2025
Backup camera malfunctions. Goes black and picture is fuzzy, jumpy and distorted.
Incident date: Nov 10, 2025
Backup camera malfunctions. Goes black and picture is fuzzy, jumpy and distorted.
Incident date: Jun 11, 2026
As I was pulling into a parking space, the car suddenly accelerated, ran through bushes, down a slope across a sidewalk hitting a city utility box. and jumped the curb finally stopping on the street. no other vehicles were involved and no injuries. I did not report at the time of the incident, because I thought I must have done something wrong. However a similar event occurred on May 29, 2026 ... Read more
Crash
Incident date: May 9, 2026
When going a higher speed on freeway, steering “sticks” when on curves. This problem was recalled for 2023-2025 Honda CRV’s, but the same problem is happening with 2022’s.
Incident date: Jun 11, 2026
The vehicle's steering wheel gets stuck in place causing jerkiness while driving at medium to fast highway speeds. The steering wheel does not return to center automatically and you have to "break" the steering wheel loose from it's stuck position. The constant stuck position of the steering wheel causes distrust in the vehicle and that it will be ultimately stuck in a position to cause an acci... Read more
Incident date: Jun 11, 2026
We were at full stop with Auto Hold feature enabled. Car lurched / jumped forward with no depression of the gas pedal. This caused us to strike the car in front of us.
Crash
Incident date: May 29, 2026
The contact owns a 2025 Honda CR-V. The contact stated that after purchasing the vehicle, the contact discovered that there was a gap on the passenger-side of the hood. The contact stated that while driving at 60 MPH, the hood fluttered upward as air entered under the hood. The vehicle was taken to the dealer, who informed the contact that the vehicle was performing as designed; however, the fail... Read more
Incident date: Jun 11, 2026
When driving with the adaptive cruise control on, the cruise will shut off without notice at random times. The forward collision warning light then comes on. After driving for some time the light will go out and the adaptive cruise will work again. This repeats many times on a trip randomly. This also leaves the vehicle without forward collision protection and automatic emergency braking. This is ... Read more
Incident date: Jun 5, 2026
The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while driving at 25 MPH, the vehicle suddenly made knocking sounds. The Check Engine warning light illuminated. Additionally, the vehicle experienced rough idling and a decrease in motive power. The vehicle was taken to an independent mechanic, who determined the lifters had collapsed and bent the push rod. The push rod was ... Read more
Incident date: Nov 10, 2025
In getting the ACU recall fixed, it was found that the Airbag Module is not responding. The ACU cannot be fixed unless the airbag module is fixed. It is my understanding that this is the part before the ACU. This is at a cost of $959 and not covered under the current recall.
Incident date: Nov 10, 2025
Engine fault warning flashed upon start for a few weeks, then check engine light came on and did not shut off. Took to shop and they said that it was leaking coolant and coolant intrusion was occurring requiring a new engine.
Incident date: Nov 10, 2025
Odometer Fraud. The contact purchased a 2016 Honda Odyssey on April 29, 2026. The vehicle was purchased from a dealer. At the time of the purchase, the odometer was recorded at 95,745. The contact later purchased the CARFAX report which indicated that on July 17, 2024, the odometer was recorded at 102,223. The dealer was made aware of the discrepancy.
Incident date: Jun 11, 2026
Goodday, I bought the car a month ago from a dealer on terms. The first time i drove car and turning right its sounds like the wheel or something is about to break off. Like maybe the axel. Extremly loud. Scary loud. No matter speed, turning right does this. I returned car to dealer. They say the router had rust and was corrected. I dont drive the car alot, but again today its making that noise. ... Read more
Incident date: Apr 13, 2026
The contact owns a 2016 Ford F-150. The contact received notification of NHTSA Campaign Number: 26V237000 (Power Train); however, the part required for the recall repair was unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at approximately 40 MPH, the vehicle suddenly ran rough and shifted into n... Read more
Incident date: Apr 13, 2026
The contact owns a 2021 Hyundai Tucson. The contact stated that upon starting the vehicle on several occasions, the message "Check the Forward Collison System" was displayed, and a collision warning light illuminated. The vehicle was taken to a dealer, where it was diagnosed that the forward-looking camera had experienced an open circuit, and unknown parts needed to be replaced. The contact stated... Read more
Incident date: Apr 13, 2026
This event has happened multiple times in various situations. While sitting at a red light the auto idle stop feature was engaged and the engine turned off as normal. Upon lifting my foot off the brake, the car fails to restart leaving me stranded in the middle of the intersection. This caused an unsafe situation as I was unable to restart the vehicle until after a few tries, leaving cars having t... Read more
Incident date: Apr 3, 2025
This event has happened multiple times in various situations. While sitting at a red light the auto idle stop feature was engaged and the engine turned off as normal. Upon lifting my foot off the brake, the car fails to restart leaving me stranded in the middle of the intersection. This caused an unsafe situation as I was unable to restart the vehicle until after a few tries, leaving cars having t... Read more
Incident date: Jun 5, 2026
As I was driving 75 mph down the highway my collision alert flashed all my lights turned off, including my headlights and all interior lights as it was dark time and they flashed back on a couple of times until they finally stayed on. I pulled over and as I came to zero, speed, the vehicle completely shut down. It did start back up, but this is not the first time I get a light on my dash that says... Read more
Incident date: Jun 11, 2026
My wife and I were traveling to Denver CO to pick up my son and grandson from the airport. The engine started to make a very exaggerated rattle. We found a dealership near our motel where we took the vehicle to and were told not to drive home that the engine needed to be replaced. We had to arrange our own transportation for both us and the vehicle 8 hrs back to our home in Rapid City, SD where o... Read more
Incident date: May 14, 2026
I was driving my 2024 Bronco Sport, my car started stalling, power was being lost, got stuck on railroad tracks, lights on dash board of icons appeared & engine was shutting down mid drive with no warning or issues. 13,500 miles on the car
Incident date: May 20, 2026
The vehicle lost power rolling from a stop sign, felt like it was trying to shift but wouldn’t then went into limp mode, drove fine the next day. The faulty lead frame is failing, it has no other cause. I refuse to drive and put myself and others in danger to prove it. The dealer said they couldn’t cover it because the code is not covered in the recall, they recommended a new valve body or tra... Read more
Incident date: Jun 11, 2026
I have experienced all of the following: "Sticky" Steering: A momentary feeling that the steering wheel catches or sticks when trying to turn it, often requiring extra force to break it loose, Notchy or Jerky Feel: When breaking through the sticky point, the car may jerk slightly, Abnormal Noises: You may hear clicking, grinding, or rubbing noises coming from the front of the vehicle when turning ... Read more
Incident date: Jun 10, 2026
This is my daughters vehicle. She was driving home from work with my [XXX] and [XXX] grandchildren in the car. The car suddenly wouldn't drive at a safe speed and was chugging along. She almost got into an accident because she couldn't go faster than about 12 mph. She as finally able to pull over in a safe location and called AAA. My son in law met her and picked her and the children up. The vehic... Read more
Incident date: Jun 10, 2026
This is my daughters vehicle. She was driving home from work with my [XXX] and [XXX] grandchildren in the car. The car suddenly wouldn't drive at a safe speed and was chugging along. She almost got into an accident because she couldn't go faster than about 12 mph. She as finally able to pull over in a safe location and called AAA. My son in law met her and picked her and the children up. The vehic... Read more
Incident date: May 31, 2024
Purchased a Ford Bronco Sport brand new in 2021. I received a recall notice for my bronco sport last July. I took my vehicle to the Ford dealership and they told me there was no remedy available. The recall states that my vehicle could catch on fire and crash at any time while I’m driving it. Ford still does not have a remedy almost a year later and they don’t know when they will have one. The... Read more
Incident date: May 31, 2024
Purchased a Ford Bronco Sport brand new in 2021. I received a recall notice for my bronco sport last July. I took my vehicle to the Ford dealership and they told me there was no remedy available. The recall states that my vehicle could catch on fire and crash at any time while I’m driving it. Ford still does not have a remedy almost a year later and they don’t know when they will have one. The... Read more
Incident date: May 31, 2024
Purchased a Ford Bronco Sport brand new in 2021. I received a recall notice for my bronco sport last July. I took my vehicle to the Ford dealership and they told me there was no remedy available. The recall states that my vehicle could catch on fire and crash at any time while I’m driving it. Ford still does not have a remedy almost a year later and they don’t know when they will have one. The... Read more
Incident date: Mar 18, 2025
See attached document for complaint.
Incident date: Jun 9, 2026
The all around vehicle camera system fails on average every 6 months. As the dealership is far away in our area, I have to take a 1/2 day to full day off work to take it over. I believe we are now on the third replacement camera module, in need of a fourth that was just replaced less than two months ago. GM makes it unreasonable to deal with. They require you drive over to the dealership just ... Read more
Incident date: Jun 9, 2026
Multiple times we have received Powertrain Failure warnings. These warnings typically happen when driving in cruise control but also happens in normal driving. The car has trouble shifting gears, gets stuck in gears, and has trouble downshifting. This creates unsafe and unstable driving especially at high speeds. Repeated visits to the dealer have yielded no results and the dealer has not mentio... Read more
Incident date: Mar 1, 2026
See attached document for complaint.
Incident date: Jun 1, 2026
Auto wash truck quit, dead would not restart, tow service disconnected battery and reset. Okay after. Visit to dealer service they said nothing wrong. Driving yesterday in the rain quit 4 times on the road driving, it would restart each time. Warning on the dash would flash at times "Hands on the wheel" while driving ? This is a serious safety issue. Intermittent when it gets wet, new truck, ... Read more
Incident date: May 23, 2025
The contact owns a 2024 Harley-Davidson Street Glide FLHX. The contact stated that while driving on several occasions at various speeds, the temperature warning light illuminated. The vehicle was steered to the side of the road and was turned off to cool down for approximately 20 minutes. The vehicle was restarted, but the failure recurred after driving for approximately 15 minutes. The vehicle wa... Read more
Incident date: Jun 8, 2026
Not due to recalls. My entire car was malfunctioning over the backup camera. Every system was being displayed on my dashboard as all lights were on. Turning signals and four ways would not work, my steering became tight and hard to turn.
Incident date: Jun 8, 2026
The infotainment system in my vehicle randomly crashes at various times and often happens when the vehicle is in reverse with the backup camera active which is a safety issue. Outside of the crashes, there are often lags/delays with the backup camera in the infotainment system.
Incident date: Jun 8, 2026
At 70,000 miles with only one owner, it develops transmission problems, making it unsafe to drive and control the car; control of the car is lost. Here is the link from the Dealer [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Jun 9, 2026
The paint on the rear trunk area has failed and it is chipping off in large amounts. The missing paint exposes the area to corrosion and reduces structural integrity of the components. American Honda was informed about the paint defect and the car was inspected by Hendrick Honda on 5/27/26 as requested by American Honda.
Incident date: Jun 9, 2026
The entire engine was replaced at 5 miles due to catastrophic failure. Work was performed by Ciocca Chevrolet in Atlantic City New Jersey
Incident date: Jun 9, 2026
While driving any speed most of the time slowing down "Performance limited service fuel system". Dealership looked at it 2 different times and said it was just the clamp of some sort..took it on again and they said it could be the high pressure fuel system. Nothing has been replaced as they do not know what is going on. The message pops up randomly and goes away very quickly. This Jeep currently h... Read more
Incident date: May 26, 2026
Year: 2026 Make: Toyota Model: Camry LE Hybrid VIN: [XXX] Mileage at Time of Discovery: Approximately 750 miles Date Purchased: Approximately 20 days before discovery (22nd May 2026) Tire Brand/Model: Goodyear Assurance RangeMax Tire DOT Number: 1M63P LF1R 1626 I purchased this Toyota Camry new approximately 20 days ago. The vehicle currently has approximately 750 miles on it. During car washin... Read more
Incident date: Jun 10, 2026
I was driving down the highway and the top grill trim 84957848 part number, flew off. Hit my windshield. Could’ve caused the small car behind me to blow a tire or damaged their vehicle.
Incident date: Jun 10, 2026
My car is burning oil. I have returned multiple times to have it serviced and checked for leaks, but no leaks have been found. Before reaching the recommended 3,000-mile oil change interval, the oil level drops below the minimum mark on the dipstick. In addition, my engine has started making a knocking noise, which is very concerning.
Incident date: Jun 10, 2026
My car is burning oil. I have returned multiple times to have it serviced and checked for leaks, but no leaks have been found. Before reaching the recommended 3,000-mile oil change interval, the oil level drops below the minimum mark on the dipstick. In addition, my engine has started making a knocking noise, which is very concerning.
Incident date: Jun 7, 2026
Car suddenly had many warning lights. A red “BRAKE” light flashes. Lane keep and adaptive cruise stopped working. The steering feels numb and doesn’t return to center. Took to dealer for diagnostic. They reported a VSA computer module failure. Researching VSA failure I found there is a company that will overhaul used / non working VSA units. The repair involves resoldering connections t... Read more
Incident date: Jun 1, 2026
My car has had an issue ever since they replaced the recall for my radio. I have been getting the A arrow symbol and it says start stop restart. I was in the middle of traffic and I have to make sure I keep inching up without fully stopping bc my car will shut itself down in gear. With traffic around me I have to put it in park and try to start it 3-4 times for the error to go away I almost got re... Read more