Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 60,583 complaints for KIA
Incident date: Aug 2, 2025
My [XXX] daughter was a passenger in a vehicle involved in a crash in which the vehicle struck a tree and a fire was present. She was unable to exit the vehicle and did not receive medical attention in time. Public records indicate the vehicle had an open federal safety recall at the time, listed as incomplete. I am submitting this information for awareness and review. I am not making any concl... Read more
Crash
Fire
3 injured
3 deaths
Incident date: Apr 6, 2026
Rod went through the the back of the engine causing smoke and vehicle locked up.
Incident date: Jan 29, 2026
ICCU replaced after 5 months of purchasing new and less that 7,000 miles.
Incident date: Jan 29, 2026
ICCU replaced after 5 months of purchasing new and less that 7,000 miles.
Incident date: Jul 24, 2025
*The vehicle cuts off randomly while driving without warning . *Error lights come on randomly on dash and states to shift to park. *Trouble starting the vehicle and putting in reverse. *There have been many random occurrences with this vehicle which began shortly after October 2025. * I have taken it to the dealership twice complaining g of the issues and the service department states "that th... Read more
Incident date: Mar 13, 2026
I purchased this car from a dealership. After getting home, I realized the rear safety head restraints were missing. After multiple attempts to contact and ask for this to be fixed, I don't get returned calls and have not received the replacement head restraints. I was NOT notified at the time of purchase these were missing. I will not let passengers sit in my rear seat without these safety he... Read more
Incident date: Jan 16, 2026
ICCU failure at 16k miles. The ICCU was replaced at the dealership on January, 29th of this year, so it is not available for inspection. The failure tripped a breaker at my home while it was charging possibly indicating a short circuit. The short circuit could have potentioally overheated and caught fire in my home. I took the vehicle to the dealership and they confirmed it was the ICCU and re... Read more
Incident date: Apr 5, 2026
I am submitting a safety complaint regarding a serious incident involving my 2025 Kia EV9. The vehicle was serviced on March 1 at World Kia in Joliet, Illinois. On April 4, only four days after that service, the vehicle experienced a sudden and unexpected ICCU failure while I was driving. During my normal travel, in active traffic and at speed, the vehicle abruptly entered limp mode and displayed... Read more
Incident date: Apr 5, 2026
I am submitting a safety complaint regarding a serious incident involving my 2025 Kia EV9. The vehicle was serviced on March 1 at World Kia in Joliet, Illinois. On April 4, only four days after that service, the vehicle experienced a sudden and unexpected ICCU failure while I was driving. During my normal travel, in active traffic and at speed, the vehicle abruptly entered limp mode and displayed... Read more
Incident date: Apr 5, 2026
I am submitting a safety complaint regarding a serious incident involving my 2025 Kia EV9. The vehicle was serviced on March 1 at World Kia in Joliet, Illinois. On April 4, only four days after that service, the vehicle experienced a sudden and unexpected ICCU failure while I was driving. During my normal travel, in active traffic and at speed, the vehicle abruptly entered limp mode and displayed... Read more
Incident date: Nov 24, 2025
Safety recall letter dated 4/4/25 states the piston rings may have been manufactured incorrectly causing oil consumption resulting in loss of drive power and/or fire. Kia performed two 1000 mile oil level checks which indicated it was 2 quarts low both times!!! I have asked for a written document stating they are not going to fix the problem and why (because he did not have all his oil change re... Read more
Incident date: Mar 3, 2026
I am submitting a complaint regarding my 2011 Kia Optima (VIN: [XXX] ), which is currently experiencing significant engine issues and is undrivable. This issue is currently being reviewed under Kia Case #XXX. This vehicle is part of the Theta II engine group that has been the subject of recalls, service campaigns, and extended warranty coverage due to known engine defects, including rod bearing f... Read more
Incident date: Aug 1, 2025
Was wondering why this vehicle isn't included in the fuel pump recall .There is hesitation, starves for fuel. All the symptoms, per mechanic, saying that is should be included!
Incident date: Apr 4, 2026
2022 Kia Sorento. Dec 2024(previous owner incident) to new owner purchase May 2025- April 2026 vehicle keeps displaying all lights and warnings, loses acceleration & loss of throttle power while driving. High voltage code P0653 code displays. RPM’s will go up and down while vehicle is in park. Have had an active case open with Kia America Escalated case specialist since Nov 2025. Vehicle has be... Read more
Incident date: Apr 4, 2026
2022 Kia Sorento. Dec 2024(previous owner incident) to new owner purchase May 2025- April 2026 vehicle keeps displaying all lights and warnings, loses acceleration & loss of throttle power while driving. High voltage code P0653 code displays. RPM’s will go up and down while vehicle is in park. Have had an active case open with Kia America Escalated case specialist since Nov 2025. Vehicle has be... Read more
Incident date: Apr 4, 2026
2022 Kia Sorento. Dec 2024(previous owner incident) to new owner purchase May 2025- April 2026 vehicle keeps displaying all lights and warnings, loses acceleration & loss of throttle power while driving. High voltage code P0653 code displays. RPM’s will go up and down while vehicle is in park. Have had an active case open with Kia America Escalated case specialist since Nov 2025. Vehicle has be... Read more
Incident date: Apr 3, 2026
The contact owns a 2020 Kia Soul. The contact stated that while driving approximately 15 MPH, the engine started knocking on the passenger side of the vehicle underneath the hood. The contact accelerated to 45 MPH and continued driving. After refueling, while continuing to drive at 45 MPH, the vehicle suddenly lost engine power, and the vehicle started coasting. The vehicle was stopped, restarted,... Read more
Incident date: Mar 30, 2026
While driving on the interstate at 70 miles an hour on cruise, I turned off cruise control in order to take control of my vehicle in order to change lanes and my car immediately took back the control and accelerated and then abruptly hit brakes at 70 miles an hour throwing me forward hitting my head which caused unconsciousness and when I came to, My air bags had deployed and my car was total loss... Read more
Incident date: Mar 30, 2026
While driving on the interstate at 70 miles an hour on cruise, I turned off cruise control in order to take control of my vehicle in order to change lanes and my car immediately took back the control and accelerated and then abruptly hit brakes at 70 miles an hour throwing me forward hitting my head which caused unconsciousness and when I came to, My air bags had deployed and my car was total loss... Read more
Incident date: Mar 30, 2026
While driving on the interstate at 70 miles an hour on cruise, I turned off cruise control in order to take control of my vehicle in order to change lanes and my car immediately took back the control and accelerated and then abruptly hit brakes at 70 miles an hour throwing me forward hitting my head which caused unconsciousness and when I came to, My air bags had deployed and my car was total loss... Read more
Incident date: Apr 7, 2026
While driving on a sunny day on a 35mph road, my dashboard reported “Check Electrical Vehicle System”. A red battery symbol appeared and my cruise control disengaged with a message “requirements not met”. When I got home I read my 12 volt battery monitor that reported the battery was 11.99v and only had a 60% state of charge. Just prior to this short drive from home, my battery was 12.77v ... Read more
Incident date: Mar 29, 2026
137,000 Miles, regular oil changes every 4,000 miles,even adding 2 quarts during the 4,000 miles it would still come up short by 1 quart. Started throwing p0018 timing code,high pressure fuel pump on front blew off the valve cover,Im assuming due to jumping out of timing,as the high pressure pump sits ontop of one of the Camshaft rollers. Engine started knocking and is now useless.
Incident date: Mar 29, 2026
137,000 Miles, regular oil changes every 4,000 miles,even adding 2 quarts during the 4,000 miles it would still come up short by 1 quart. Started throwing p0018 timing code,high pressure fuel pump on front blew off the valve cover,Im assuming due to jumping out of timing,as the high pressure pump sits ontop of one of the Camshaft rollers. Engine started knocking and is now useless.
Incident date: Mar 19, 2026
When driving the cluster screen goes black and remains black until like 24hours later when buttons on the screens reappear. When it happens the odometer reading, speed reading does not appear. This issue started happening when I passed 40000 miles on the vechile
Incident date: Apr 7, 2026
My rear passenger side window would not go up or down & the motor would run when the button was pressed. That was in January 2026. Now April 2026, my driver's side rear window will not go up or down.
Incident date: Mar 24, 2026
The contact owns a 2017 Kia Niro. The contact stated that while driving 60 MPH on the highway, the vehicle jolted and shook abnormally. The electrical system warning light illuminated, and the vehicle lost partial power. The engine and hybrid warning lights were illuminated. The vehicle was coasted off the roadway to a gas station. The vehicle was towed to the local dealer, where it was diagnosed ... Read more
Incident date: Mar 24, 2026
The contact owns a 2017 Kia Niro. The contact stated that while driving 60 MPH on the highway, the vehicle jolted and shook abnormally. The electrical system warning light illuminated, and the vehicle lost partial power. The engine and hybrid warning lights were illuminated. The vehicle was coasted off the roadway to a gas station. The vehicle was towed to the local dealer, where it was diagnosed ... Read more
Incident date: Mar 24, 2026
The contact owns a 2013 Kia Optima. The contact stated that while his son was driving approximately 35 MPH, there was an abnormal metal-on-metal sound coming from the vehicle, and the vehicle stalled. The contact drove out to the location and became aware that the oil and the battery warning lights were illuminated. The contact attempted to restart the vehicle, but the vehicle failed to restart, a... Read more
Incident date: Mar 14, 2026
Driving on the highway with no obstacles or vehicles in proximity, the sunroof spontaneously shattered. If we had the sunroof visor (slide cover) open to let in light, we would have been rained down on by thousands of glass shards while driving at highway speeds. Luckily for us, the cover acted as a barrier from the glass. This part of the sunroof is over both driver and passenger seats. The vehi... Read more
Incident date: Apr 6, 2026
As I was driving on the turnpike the car engine literally just shut down on me! It could have caused a serious accident. This is the 3rd time when driving the car just stopped on its own on me! Gas tank full, oil good and battery good, but the engine is not! It gave me NO WARNING either. THIS SHOULD BE A RECALL. I could have been hit all 3 times! Family came to help and tried to jump it and it wou... Read more
Crash
Incident date: Apr 6, 2026
As I was driving on the turnpike the car engine literally just shut down on me! It could have caused a serious accident. This is the 3rd time when driving the car just stopped on its own on me! Gas tank full, oil good and battery good, but the engine is not! It gave me NO WARNING either. THIS SHOULD BE A RECALL. I could have been hit all 3 times! Family came to help and tried to jump it and it wou... Read more
Crash
Incident date: Apr 6, 2026
As I was driving on the turnpike the car engine literally just shut down on me! It could have caused a serious accident. This is the 3rd time when driving the car just stopped on its own on me! Gas tank full, oil good and battery good, but the engine is not! It gave me NO WARNING either. THIS SHOULD BE A RECALL. I could have been hit all 3 times! Family came to help and tried to jump it and it wou... Read more
Crash
Incident date: Oct 10, 2025
My Kia Sportage has developed a loud engine knocking noise, which I understand is a known issue with Kia engines. I am concerned that this indicates internal engine failure and could lead to sudden engine seizure while driving, creating a serious safety hazard. The dealership denied repair assistance due to lack of oil change records, but the issue appears consistent with widespread engine defect... Read more
Incident date: Apr 6, 2026
I am reporting a failure in the integrity of Federal Safety Recall completion and documentation at Kia of Daphne. On 2/6/26, I was issued official paperwork stating a recall part was 'Special Ordered.' On 4/3, I attempted to call for FU in part progress. Informed “recall was done and replaced 2/6, and no part was ordered.” Advisor requested I speak to manager, I declined, request they speak t... Read more
Incident date: Apr 2, 2026
Engine light turns on every couple months. The Kia either stops accelerating and goes into “limp mode” or gives code for misfiring cylinders. Took to dealership several times, they did nothing but reset battery so light goes off. Unsafe when driving my family around and has turned into an unreliable vehicle. SO frustrating for a new vehicle to have these issues.
Incident date: Apr 2, 2026
Engine light turns on every couple months. The Kia either stops accelerating and goes into “limp mode” or gives code for misfiring cylinders. Took to dealership several times, they did nothing but reset battery so light goes off. Unsafe when driving my family around and has turned into an unreliable vehicle. SO frustrating for a new vehicle to have these issues.
Incident date: Apr 2, 2026
Engine light turns on every couple months. The Kia either stops accelerating and goes into “limp mode” or gives code for misfiring cylinders. Took to dealership several times, they did nothing but reset battery so light goes off. Unsafe when driving my family around and has turned into an unreliable vehicle. SO frustrating for a new vehicle to have these issues.
Incident date: Jan 14, 2026
Car caught on fire while driving down the highway. Had engine replaced with a remanufactured engine in January of 2026 and car engine seized again 30 days later.
Fire
Incident date: Apr 6, 2026
The contact owned a 2013 Kia Optima. The contact stated that while driving at an undisclosed speed, the front of the vehicle started excessively smoking and caught fire. No warning lights illuminated. The fire was extinguished by the local fire department, and a fire report was filed. A police report was not filed. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brak... Read more
Fire
Incident date: Mar 28, 2026
The rod barring failed in my engine. I broke down in the middle of the parkway with my daughter. This is my third Kia optima that has had this issue but the dealership is stating there is not a recall on this model. The check engine light did not come on except when the car lost all power.
Incident date: Feb 23, 2026
The contact owns a 2025 Kia Telluride. The contact received notification of NHTSA Campaign Number: 26V105000 (Seats). The local dealer and the manufacturer were contacted and informed the contact that parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.
Incident date: Feb 14, 2026
The car gets stuck and will not shift out of park. I've had to use the manual override. And when the ambulance came to my house, I could not move my car out of the way fast enough and this delayed emergency response team. I thought it was a one time fluke, but it started happening again this week (4/1/26) Every time I use the car. This cannot be safe.
Incident date: Feb 14, 2026
The car gets stuck and will not shift out of park. I've had to use the manual override. And when the ambulance came to my house, I could not move my car out of the way fast enough and this delayed emergency response team. I thought it was a one time fluke, but it started happening again this week (4/1/26) Every time I use the car. This cannot be safe.
Incident date: Feb 14, 2026
The car gets stuck and will not shift out of park. I've had to use the manual override. And when the ambulance came to my house, I could not move my car out of the way fast enough and this delayed emergency response team. I thought it was a one time fluke, but it started happening again this week (4/1/26) Every time I use the car. This cannot be safe.
Incident date: Apr 3, 2026
I have 2 issues going on with my vehicle. The trim on the outside of my doors is coming off which I know was a recall for some telluride vehicles about this old. Also ive been having some electrical issues/hot smell like something is burning if the heated seats get turned on.
Incident date: Apr 3, 2026
I have 2 issues going on with my vehicle. The trim on the outside of my doors is coming off which I know was a recall for some telluride vehicles about this old. Also ive been having some electrical issues/hot smell like something is burning if the heated seats get turned on.
Incident date: Apr 3, 2026
I have 2 issues going on with my vehicle. The trim on the outside of my doors is coming off which I know was a recall for some telluride vehicles about this old. Also ive been having some electrical issues/hot smell like something is burning if the heated seats get turned on.
Incident date: Mar 1, 2026
About 1 month ago, i noticed on the hood, several areas (10-12) of bubbling and peeling of the paint. On the Side upright panel next to the windshield on the passenger side, there is a big area of peeling and bubbling paint. Paint is called Snow white Pearl. On the driver side panel above the handle, there is more bubbling of the paint. There are several other areas all over the car that is bubbli... Read more
Incident date: Mar 1, 2022
There was a recall for my type of vehicle regarding the transmission. We have tried calling and dealing with Kia about it but they keep saying that our vehicle is not on the list for the recall, we have had the car since the release and are the only owners. The transmission has been showing the same symptoms that the other vehicles were and have had either the pump replaced or the transmission its... Read more
Incident date: Nov 1, 2025
The contact owns a 2020 Kia Soul. The contact stated that while operating the vehicle, the vehicle was driving sluggishly, and the vehicle unexpectedly decelerated before stalling. The vehicle was towed to the local Service Center and was diagnosed with piston rings failure. The vehicle was later towed to the local dealer to be diagnosed, and metal shavings were found inside the engine oil, and th... Read more