Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 60,583 complaints for KIA
Incident date: Feb 20, 2026
The contact owns a 2017 Kia Niro. The contact stated that while driving approximately 60 MPH, there was smoke coming from the rear of the vehicle. The message, "Turn Off the Vehicle and Stop" was displayed, and the transmission failure warning light was illuminated. The contact pulled over and turned off the vehicle. Once the vehicle was turned off, the smoke dissipated. The vehicle was towed to t... Read more
Incident date: Feb 20, 2026
The contact owns a 2017 Kia Niro. The contact stated that while driving approximately 60 MPH, there was smoke coming from the rear of the vehicle. The message, "Turn Off the Vehicle and Stop" was displayed, and the transmission failure warning light was illuminated. The contact pulled over and turned off the vehicle. Once the vehicle was turned off, the smoke dissipated. The vehicle was towed to t... Read more
Incident date: Feb 20, 2026
The contact owns a 2017 Kia Niro. The contact stated that while driving approximately 60 MPH, there was smoke coming from the rear of the vehicle. The message, "Turn Off the Vehicle and Stop" was displayed, and the transmission failure warning light was illuminated. The contact pulled over and turned off the vehicle. Once the vehicle was turned off, the smoke dissipated. The vehicle was towed to t... Read more
Incident date: Apr 13, 2026
In December of 2025 at approximately 95,000 my 2021 Kia Telluride (VIN [XXX] ) showed the oil level was about two quarts low. My car has had regular maintenance including oil changes at Santa Fe Kia. At the next oil change appointment in March, I pointed out the oil consumption concern. At that point Kia recommended an oil consumption test be performed. The car had 96,700 miles at that point. A... Read more
Incident date: Apr 3, 2026
Issue was diagnosed as ICCU failure.
Incident date: Feb 20, 2026
The contact owns a 2013 Kia Optima. The contact stated that while approaching a freeway and attempting to merge, the vehicle suddenly stalled. There was no warning light illuminated. The vehicle was towed to the local dealer, where it was diagnosed, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and opened a case, but no as... Read more
Incident date: Apr 14, 2026
The car now auto locks on the vehicle upon exit, even with key fobs in the car. The first few months I had the car this did not happen. I left me keys and phone in the car. I turned vehicle off, exited the vehicle and walked around to get my daughter out of her car seat. After about 5-8 seconds of walking around. The car automatically locked. The key fob was placed in the center console. My 1... Read more
KIA
SOUL
(2019) — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Apr 14, 2026
Incident date: Apr 7, 2026
The contact owns a 2019 Kia Soul. While driving at an undisclosed speed, the vehicle began shaking violently and made a loud knocking sound. The contact experienced a loss of automotive power, and the vehicle was unable to accelerate as intended. The contact stated that the catalytic converter needed to be repaired. The vehicle was taken to a dealer, where it was diagnosed and determined that the ... Read more
Incident date: Apr 7, 2026
The contact owns a 2019 Kia Soul. While driving at an undisclosed speed, the vehicle began shaking violently and made a loud knocking sound. The contact experienced a loss of automotive power, and the vehicle was unable to accelerate as intended. The contact stated that the catalytic converter needed to be repaired. The vehicle was taken to a dealer, where it was diagnosed and determined that the ... Read more
Incident date: Apr 2, 2026
Vehicle: 2021 Kia Seltos VIN: [XXX] Mileage: 71,728 Recall: NHTSA 25V-099 / Kia SC336 (piston oil rings) – Subsequent Repair Action SC336YZ On [XXX], while driving at highway speeds during a trip from Everett to Bellingham WA, the vehicle suddenly lost power, the check-engine light came on, and it set DTCs P132700 (Piston Noise Detection) and P017100 (System Too Lean – Bank 1). The engine wa... Read more
Incident date: Sep 4, 2023
FOR THE PAST 3 YEARS, IVE BEEN HAVING PROBLEMS RELATING TO MY ENGINE BURNING OIL TO FAST, ENGINE SHAKING AND NOT ACCELERATING LIKE ITS SPPOSE TO... YOU HAVE A RECALL ON 2016 OPTIMAS BUT ONLY THE HYBRID (HEV). WHICH WE ALL KNOW ITS NOT RIGHT. WHY ONLY DO IT FOR CERTAIN OPTIMAS KNOWING WE ARE ALL (ALL OPTIMAS) ARE GOING THROUGH THE SAME THING!! SPENT THOUSANDS OF DOLLARS, IN AND OUT OF DEALERSHIPS A... Read more
Incident date: Sep 4, 2023
FOR THE PAST 3 YEARS, IVE BEEN HAVING PROBLEMS RELATING TO MY ENGINE BURNING OIL TO FAST, ENGINE SHAKING AND NOT ACCELERATING LIKE ITS SPPOSE TO... YOU HAVE A RECALL ON 2016 OPTIMAS BUT ONLY THE HYBRID (HEV). WHICH WE ALL KNOW ITS NOT RIGHT. WHY ONLY DO IT FOR CERTAIN OPTIMAS KNOWING WE ARE ALL (ALL OPTIMAS) ARE GOING THROUGH THE SAME THING!! SPENT THOUSANDS OF DOLLARS, IN AND OUT OF DEALERSHIPS A... Read more
Incident date: Jun 5, 2025
I am making a complaint in reference to my 2017 Kia Niro. On or about June 2025 I attempted to open my back driver side door and the handle broke off the car in my hand. We had this replaced at our cost. Since this repair, the back passenger door handle has done the same thing. I have notified KIA headquarters of this and they say they cannot help with this. I am concerned of the safety concern... Read more
Incident date: Apr 7, 2026
My car would not go when i gave it gas on a major highway with mu 3 children in the back seat. We almost got into a wreck.
Incident date: Apr 13, 2026
I am writing to formally file a complaint regarding my 2021 Kia Sorento and the repeated lack of resolution from the dealership where the vehicle was purchased and serviced. I have taken my vehicle to the dealership multiple times to address ongoing and serious safety concerns. Despite having active warranties on the transmission and powertrain, I have continually been told that there is nothing t... Read more
Incident date: Apr 13, 2026
I am writing to formally file a complaint regarding my 2021 Kia Sorento and the repeated lack of resolution from the dealership where the vehicle was purchased and serviced. I have taken my vehicle to the dealership multiple times to address ongoing and serious safety concerns. Despite having active warranties on the transmission and powertrain, I have continually been told that there is nothing t... Read more
Incident date: Apr 4, 2022
There was an unusual amount of oil "slug" created by the engine which caused the engine to be inoperable. Therefore, we had to replace the engine.
Incident date: Jan 8, 2024
The sliding door located on the driver's side / left side behind the driver's seat will not close completely which causes an alert/warning to be displayed that the door is still open. The door slides on the track but will not close completely. You must apply pressure as it closes to turn of the warning light.
Incident date: Apr 7, 2026
On April 7, 2026, the vehicle experienced a 'quiet fade out' stall while in motion, resulting in a total loss of motive power. The dealership (DCH Kia of Temecula) confirmed cylinder scoring and referenced Techline Case 26022952. This failure is identical to the conditions described in the NHTSA Campaign 25V-099. The dealership is currently refusing to classify the repair as a Campaign Repair, whi... Read more
Incident date: Apr 7, 2026
On April 7, 2026, the vehicle experienced a 'quiet fade out' stall while in motion, resulting in a total loss of motive power. The dealership (DCH Kia of Temecula) confirmed cylinder scoring and referenced Techline Case 26022952. This failure is identical to the conditions described in the NHTSA Campaign 25V-099. The dealership is currently refusing to classify the repair as a Campaign Repair, whi... Read more
Incident date: Jan 26, 2026
I am reporting a safety issue involving my 2018 Kia Niro hybrid related to the Hydraulic Clutch Actuator (HCA), which is currently subject to a recall addressing fire risk. My vehicle has already had the recall remedy performed, which consisted of inspection and installation of a lower-amperage fuse. The dealer confirmed that the actuator is leaking fluid but did not replace it because there was ... Read more
Incident date: Apr 10, 2026
I am reporting a suspected brake system malfunction. About one block before my destination, I stopped at a traffic light and applied light pressure to the brake pedal. The vehicle slammed and jerked to a stop unexpectedly. Moments later, while turning into a parking space, I pressed the brake pedal again and the vehicle did not stop as expected. The SUV went over the cement parking post and struck... Read more
Crash
Incident date: Apr 10, 2026
I am reporting a suspected brake system malfunction. About one block before my destination, I stopped at a traffic light and applied light pressure to the brake pedal. The vehicle slammed and jerked to a stop unexpectedly. Moments later, while turning into a parking space, I pressed the brake pedal again and the vehicle did not stop as expected. The SUV went over the cement parking post and struck... Read more
Crash
Incident date: Dec 30, 2024
I was driving down a major highway (I65, northbound, indiana) and my vehicle suddenly slowed down and wouldn't accelerate in the middle of traffic. The check engine light came on and was flashing, as well as many other lights on the dash. Thankfully I was able to pull over. I had to wait on the interstate for a tow truck with cars and semis flying past me. It was absolutely dangerous and Kia state... Read more
Incident date: Apr 3, 2026
Our 2021 Kia SORENTO has been to Elmhurst kia service numerous times . The chief complaint is the Kia Sorrento keeps losing power while in drive reverse middle traffic even on the highway but yeah every time we take it in, they say either it’s the battery .you can’t use it in the Eco mode .turn off the shut off while in drive mode when at stops ! always a different excuse, but yet no recall an... Read more
Incident date: Apr 3, 2026
Our 2021 Kia SORENTO has been to Elmhurst kia service numerous times . The chief complaint is the Kia Sorrento keeps losing power while in drive reverse middle traffic even on the highway but yeah every time we take it in, they say either it’s the battery .you can’t use it in the Eco mode .turn off the shut off while in drive mode when at stops ! always a different excuse, but yet no recall an... Read more
Incident date: Apr 3, 2026
Our 2021 Kia SORENTO has been to Elmhurst kia service numerous times . The chief complaint is the Kia Sorrento keeps losing power while in drive reverse middle traffic even on the highway but yeah every time we take it in, they say either it’s the battery .you can’t use it in the Eco mode .turn off the shut off while in drive mode when at stops ! always a different excuse, but yet no recall an... Read more
Incident date: Apr 2, 2026
I have always taken my 2019 Kia Soul to the dealership in Quincy IL, where I had purchased it from as the first and only owner. I have recently drove it to work and it made an awful noise and started to run rough. Upon taking it to the dealership I learned that cylinder number 3 had blown and even melted the coil pack connector boot to the spark plug. It has used more oil than usual over the years... Read more
Incident date: Apr 10, 2026
My KIA Soul 2018 caught on file while driving. The whole engine was in flames. I didn't want to die because my car has a manufacturing issue that KIA was not aware about. The dealership I've purchased the car from denied to give me a copy of the mechanical inspection done at the dealership Stonebriar Chevrolet in Frisco, TX. The flames started under the car and made its way to the engine, smoke wa... Read more
Fire
Incident date: Apr 10, 2026
My KIA Soul 2018 caught on file while driving. The whole engine was in flames. I didn't want to die because my car has a manufacturing issue that KIA was not aware about. The dealership I've purchased the car from denied to give me a copy of the mechanical inspection done at the dealership Stonebriar Chevrolet in Frisco, TX. The flames started under the car and made its way to the engine, smoke wa... Read more
Fire
Incident date: Apr 10, 2026
My KIA Soul 2018 caught on file while driving. The whole engine was in flames. I didn't want to die because my car has a manufacturing issue that KIA was not aware about. The dealership I've purchased the car from denied to give me a copy of the mechanical inspection done at the dealership Stonebriar Chevrolet in Frisco, TX. The flames started under the car and made its way to the engine, smoke wa... Read more
Fire
Incident date: Jan 1, 2025
I was notified of a recall on my vehicle related to door trim. I contacted my authorized Kia dealership to have the recall repaired and was told the required parts are unavailable, with no estimated timeline for resolution. I have been on a waitlist for over one year with no update. The unrepaired defect causes excessive noise that makes the vehicle unsafe and unsuitable for highway travel. I have... Read more
Incident date: Apr 13, 2026
I am writing concerning the Driver Attention Warning system and how it seems to be way too sensitive and when it keeps going off, trying to see what is causing this issue. This seems to be creating more distractions than it is designed to solve. From my understanding Kia through a software update removed any sensitivity adjustments which makes this problematic.
Incident date: Apr 13, 2026
This make/model has a known ICCU issue. Ours went out just after warranty expired and the cost is $4,000. The EU and some Asian countries have extended the warranty of this fault due to how prevalent it is.
Incident date: Apr 13, 2026
Brake pedal loses pressure and disengages with brakes. Traction light, maintenance light, hybrid system warning message, check brakes message and parking brake intermittently turns on and off. I called Kirby Kia of Ventura a few weeks ago and let them know about my issue with the car. I explained that I took the car to a mechanic and the diagnostic they did stated the issue with the car could be b... Read more
Incident date: Apr 13, 2026
Brake pedal loses pressure and disengages with brakes. Traction light, maintenance light, hybrid system warning message, check brakes message and parking brake intermittently turns on and off. I called Kirby Kia of Ventura a few weeks ago and let them know about my issue with the car. I explained that I took the car to a mechanic and the diagnostic they did stated the issue with the car could be b... Read more
Incident date: Apr 13, 2026
The contact owned a 2013 Kia Optima. The contact stated that while driving at an undisclosed speed, the front end of the vehicle caught fire. The contact was informed by another driver that the fire originated near the front driver’s side wheel area. The fire was extinguished by the local fire department, and a police report was filed. The dealer was contacted. The vehicle was not diagnosed or r... Read more
Fire
Incident date: Nov 20, 2025
Oil pressure light would come on and off, dealer said was probably the sensor got it replaced. Came back on the night I picked it back up.
Incident date: Nov 20, 2025
Oil pressure light would come on and off, dealer said was probably the sensor got it replaced. Came back on the night I picked it back up.
Incident date: Nov 20, 2025
Oil pressure light would come on and off, dealer said was probably the sensor got it replaced. Came back on the night I picked it back up.
Incident date: Mar 13, 2026
The display is shows a "Check Oil Level" error. It comes on then goes off regularly. I have verified that the oil level is OK. Took it into the dealer and he said that this is a common issue and a software fix is coming. The car only has less than 2K miles. I depend on the engine displaying error messages, but they need to be real ones. Online complaints indicate that this is a common error... Read more
Incident date: Mar 13, 2026
The display is shows a "Check Oil Level" error. It comes on then goes off regularly. I have verified that the oil level is OK. Took it into the dealer and he said that this is a common issue and a software fix is coming. The car only has less than 2K miles. I depend on the engine displaying error messages, but they need to be real ones. Online complaints indicate that this is a common error... Read more
Incident date: Apr 13, 2026
I own a 2021 Kia Niro. The rear backup camera intermittently fails to operate. When shifting into reverse, the display screen will either go completely black or the camera will not activate at all. This issue occurs unpredictably and without warning. As a result, I am unable to see behind the vehicle when reversing, which creates a significant safety concern. The lack of rear visibility increases ... Read more
Incident date: Jan 5, 2026
Since the day a bought the car I have had to constantly deal with oil leaks and burning up oil. We had to check the vehicle every Sunday for oil replacement. The vehicle on one day just stopped in the middle of the street. It had a complete engine failure. I had to pay thousands of dollars. I contacted Kia with out help. They claim my vehicle was not part of their class action settlement of engine... Read more
Incident date: Apr 12, 2026
The system that failed is the high-pressure fuel pump and the intake fuel pump. The fuel system pressure is too low, and the cold start fuel pressure is too high. This is defective because I purchased the car used in November 2023. The car is a safety risk as it stalled immediately yesterday while I was driving with my children and it began smelling like gas fumes from exhaust. The vehicle has bee... Read more
Incident date: Apr 12, 2026
The system that failed is the high-pressure fuel pump and the intake fuel pump. The fuel system pressure is too low, and the cold start fuel pressure is too high. This is defective because I purchased the car used in November 2023. The car is a safety risk as it stalled immediately yesterday while I was driving with my children and it began smelling like gas fumes from exhaust. The vehicle has bee... Read more
Incident date: Apr 13, 2026
I was driving and heard a loud pop like a gunshot and then the sound of glass breaking. When I inspected, the sunroof had just shattered for no reason. All the edges of the sunroof have a shatter line along them with no damage in the middle of the glass
Incident date: Mar 6, 2026
The contact owns a 2013 Kia Optima. The contact stated that while attempting to start the vehicle, the vehicle failed to start. There was no warning light illuminated. The vehicle was towed to a local dealer, where it was diagnosed and it was determined that the turbocharger had failed, and the engine and turbocharger needed to be replaced. The vehicle was not repaired. The contact received a lett... Read more
Incident date: Apr 11, 2026
I was on vacation driving the vehicle when the engine caught fire..There was kids in the car there was nothing wrong with the vehicle all of a sudden it just went boom and caught fire We were slowing down to get off the exit. I have no idea what all was effected I don't know much about cars to know what did or did not catch fire..
Fire