Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,191 complaints for KIA
Incident date: Jul 3, 2025
The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer to be diagnosed and the contact was informed that the engine was faulty due to coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the... Read more
Incident date: Jul 3, 2025
High pressure fuel pump leaking gas into engine oil
KIA
SPORTAGE PHEV
(2025) - ENGINE
Jul 18, 2025
Incident date: Jul 7, 2025
In November of 2024, my truck was shaking, accelerating erratically, and felt like the transmission was slipping. The check engine light came on as well. I took it to the shop and after diagnosing that it was a misfire issue in cylinder 6, they replaced spark plugs, fuel injectors, and tried to switch out new coils. They found gasoline inside cylinder 6, and upon doing a compression test, it was w... Read more
Incident date: Jul 11, 2025
The contact owns a 2016 GMC Sierra 1500. The contact stated while the vehicle was parked, the contact became aware that the radiator was leaking fluid. There was no warning light illuminated. A dealer was contacted. The vehicle was taken to a dealer where it was diagnosed and determined that the radiator needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the fail... Read more
Incident date: Jul 11, 2025
The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light illuminated, and the message "Engine Fault Service Immediately" was displayed. The vehicle was taken to a local independent mechanic where it was diagnosed, and the contact was advised that the engine was faulty due to coolant intrusion, and that the engine needed to be replaced. ... Read more
KIA
SORENTO HYBRID
(2025) - UNKNOWN OR OTHER
Jul 18, 2025
Incident date: Jul 16, 2025
While driving the car all of a sudden the sunroof completely exploded with no rocks hitting it or any other object. The explosion was so loud and unexpected that it caused me to swerve and nearly hit a car to my side and ahead of me. I attempted calling the closest dealership as well as premium care Alfa and they denied the warranty claim when the car was purchased brand new last year in 2024 and ... Read more
Incident date: May 24, 2025
Volkwsagen has still addressed the recall of 24V834. I can't find anywhere else to submit a complaint. When I call them they say they do not have the parts even though I was notified of the recall in December 2024. I also called into the NTHSA but no one answers your phone. I think your employees are picking up and leaving the phone off the hook.
Incident date: Jul 16, 2025
I am writing to formally request assistance regarding a persistent and unresolved issue with my vehicle’s Uconnect system, which has now escalated into a serious safety concern. I purchased my vehicle in April 2022. Within two weeks, I began receiving an error message stating: “Uconnect Box requires service. Please visit an authorized dealer.” Since then, I have brought the vehicle to Cutter... Read more
Incident date: Jul 18, 2025
On several occasions the automatic brights have turned on when there were cars at crossroads, and when cars were within sight. The regular lights of the car are repeatedly interfering with visibility of other drivers, as the lights are much too bright and angled right in other driver's eyes. We avoid driving at night due to blinding other vehicles and preventing crashes. We are flashed constantly... Read more
Incident date: Jun 25, 2025
Check engine light came on and car died at stop sign and wouldn’t restart. This happened multiple times after filling up car with gas. I took it to my dealership and they said it was the purge valve. I think should have been covered under warranty.
Incident date: Jun 25, 2025
Check engine light came on and car died at stop sign and wouldn’t restart. This happened multiple times after filling up car with gas. I took it to my dealership and they said it was the purge valve. I think should have been covered under warranty.
Incident date: May 7, 2025
MMI system in 2020 Audi A4 keeps blacking out and constantly rebooting while driving. This issue happens while going in reverse, which crashes the backup camera and triggers a safety warning in the car. It also happens while idling, which also triggers a safety warning in the car about the backup camera being inoperable.
Incident date: Jul 4, 2025
The SVC 4WD light came on in my 2020 Jeep Cherokee at 59000 miles. This indicated a problem with the PTU, the transfer case actuator. The warranty expired 1.5 months ago, and Jeep is denying to fix it under warranty. This has been a recall for over 60,000 Jeep Cherokees, yet it has not been a recall for my vehicle. This clearly needs to be recalled for my specific vehicle, yet Jeep has failed to a... Read more
Incident date: Jul 16, 2025
there seems to be electrical issue. the fan won't stop running even when shut off. the thermostat stop working with pretty low milage along with the tire sensors. Fixed the previous issues. Furthermore, while driving the vehicle stop working and had to use the momentum to park on the side of the road causing a unexpected break down. The vehicle won't start. This again seems electrical and the deal... Read more
Incident date: May 17, 2025
I cannot reverse with my car slamming on the brakes and it thinks I'm going to hit something when no one is behind
Incident date: Jul 16, 2025
There has been no accident yet but this is a safety hazard. My vehicle is under 100,000 miles and the part should be replaced by the dealership. The rear cross traffic assistance sensor may be damaged. It just stopped working this week.
Incident date: Jul 17, 2025
The contact owns a 2020 Honda CR-V. The contact stated while her mom was driving 45 MPH and depressing the accelerator pedal, the vehicle failed to respond as intended. Several unknown warning lights were illuminated. The driver was able to pull to the side of the road. The driver turned off and restarted the vehicle several times, and the vehicle operated as needed. Additionally, the contact sta... Read more
KIA
SORENTO HYBRID
(2025) - STRUCTURE
Jul 17, 2025
Incident date: Jul 1, 2025
The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experie... Read more
Incident date: Jul 17, 2025
The main infotainment system is stuck restarting every 1-2 minutes. When the car is put into reverse, the rear back up camera will turn off while the vehicle is in motion and not resume.
Incident date: Jul 7, 2025
After completing a 17.5-hour, ~1,000-mile non-stop road trip from Florida to Texas using Autopilot with no interventions or issues, the following week this vehicle experienced a sudden and total steering failure while slowly turning through my residential neighborhood. The steering locked up without warning and caused the car to drift partially into the opposing lane. No power steering warning was... Read more
Incident date: Jul 17, 2025
The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while at a complete stop and depressing the accelerator pedal, the vehicle jerked. The check engine warning light was illuminated. The vehicle was taken to an unknown dealer, where it was diagnosed that the transmission was shifting hard. The vehicle was not repaired. The manufacturer was notified of the failure and the con... Read more
Incident date: May 11, 2025
The contact owns a 2021 Ford F-350 Commercial Vehicle. The contact received notification of NHTSA Campaign Number: 24V957000(Fuel System, Diesel); however, the part to do the recall repair was not yet available. The contact stated that the vehicle had failed to start. The vehicle was towed to an independent mechanic, where it was diagnosed that the fuel pump had failed and needed to be replaced. T... Read more
Incident date: Jun 6, 2025
It has been going on for years, when I am outside the car - the open drivers side door closes by itself and locks by itself. It does t matter where I am parked. Even on level surfaces the door does this. This can be problematic if the driver is locked out as a result of this. Hot weather is here We don’t want someone locked out or a child locked in. As I say, this has been going on for years.... Read more
Incident date: Jul 11, 2025
1. EXCESSIVE FRAME FLEX / FAILURE: Symptoms include: Bowing of walls; Trim coming loose; Cracks in fiberglass wall by slide (occurred a 2nd time after side wall repaired by factory) ; crack in interior wall; crack in roof; Main door opening during transport; Sawdust repeatedly appearing in cabinets; Failure of the attachment point between the frame and walls 2. STRUCTURAL ISSUES: Slide repaired tw... Read more
Incident date: May 6, 2025
MMI system shutting down randomly every 2 mins cameras and other safety features doesn’t work
Incident date: May 6, 2025
MMI system shutting down randomly every 2 mins cameras and other safety features doesn’t work
Incident date: May 1, 2025
I am writing to file a formal complaint regarding a safety-related recall (H514/H536) issued by Jaguar Land Rover North America, LLC for my 2019 Jaguar I-PACE. While Jaguar acknowledged the defect and offered a vehicle repurchase, I believe their resolution places an unfair financial burden on me, the consumer, despite the defect being entirely manufacturer-related. Jaguar has offered me a “Sta... Read more
Incident date: Jul 5, 2025
The contact owns a 2023 Toyota Tundra. The contact received notification of NHTSA Campaign Number: 23V566000 (Fuel System, Gasoline) and 25V322000 (Exterior Lighting); however, the parts to do the recall repairs were not yet available. The contact stated that the vehicle was taken to the dealer for the recall repair and the vehicle was inspected. The contact was informed that the parts needed to b... Read more
Incident date: Jun 15, 2025
Air conditioner is being over worked because front grill shutters won’t open
Incident date: Jun 15, 2025
The ABS Pump Module on Jeep Wranglers are not working and Stellantis/Wrangler has stopped making replacement parts. If you look on [XXX] you can see that this is a nationwide issue and impacts Wrangler models spanning over several years (so far I've seen from 2014-2019). I've been trying to get the part for over a year to no avail. Also, the part is tied to the vehicle's VIN number, so you cannot... Read more
Incident date: Jun 15, 2025
My 'Rearview Camera system' does not work. When I put my truck in reverse, I get the message 'Please contact your dealer or manufacturer' for help with camera repair. Back in July 2022, my entire 'Steering system' went out and I was forced to borrow from my 401k to pay $2,000 for a new steering system after it went out on the [XXX] during rush hour from New Orleans to Baton Rouge. I almost got pus... Read more
KIA
CARNIVAL HYBRID
(2025) - FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
Jul 16, 2025
Incident date: Apr 1, 2025
The contact owns a 2017 Cadillac Escalade. The contact stated while driving 25 MPH, the vehicle briefly jerked and was unable to accelerate as needed. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the fuel injectors. The vehicle was not repaired. After investigating the failure, the contact related the failure to Spec... Read more
Incident date: Jul 10, 2025
At low speeds when applying the brake, whether in a turn or traffic, the vehicle will shut off completely. This has happened multiple times and has almost caused accidents on a few occasions. It has also happened while just driving down the road, the entire truck lost power and then came back, the windshield wipers came on as well.
Incident date: Apr 1, 2024
My 2020 Mercedes-Benz A-Class has experienced a recurring and extremely dangerous transmission malfunction beginning around 15,000 miles and continuing through 75,000 miles. While driving on both highways and main streets, the car would suddenly stall and shift itself into neutral. A warning message would appear on the dash saying “Cannot reverse – take to dealer.” The gas pedal would becom... Read more
Incident date: Jun 22, 2024
The vehicle has been in the shop two times due to rodents eating the wiring. Wiring insulation is derived from a plant (soy) based oil, which rodents eat. The truck could have had wiring eaten in any number of areas leading to loss of control.
Incident date: Jun 22, 2024
This 2015 Transit has the same problems described in Manufacturer Recall Number 25S49/NHTSA Recall Number 25V315 Backup camera freezes and has black screen when in use.
Incident date: Jun 22, 2024
Driving down the expressway at 65MPH, and the Vehicle completely stops, almost causing a collision. After researching the problem at the GMC Dealer, it appears that the entire engine has internally failed. Apparently it was a Complete Engine Failure.
Incident date: Jun 9, 2025
* in 2018, the car started automatically going into Park when the engine is running but at a stop (e.g. Stop light). This created a safety issue because the gear had to be reengaged into Drive * It was repaired under warranty by BMW * It started reoccuring this year. We have stopped driving it because it creates a safety issue * BMW has refused to fix this (though it was previously addressed under... Read more
Incident date: Jul 1, 2025
We purchased the vehicle New. Within approx. 300 miles started to hear a bearing noise intermittently while driving. We returned to the dealership to have it diagnosed. We were advised that the could not duplicate it. A few days later the noise was brominate while driving at highway speeds. Returned to the dealer. We were told that it was caused by the Active Noise Cancelling system and that they ... Read more
Incident date: Jun 27, 2025
The contact owns a 2016 Ford F-150. The contact stated that while his son was driving 45 MPH in sixth gear, the transmission unexpectedly downshifted to first gear and the vehicle skidded. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 25V164000 (Power Train); however, the VIN was not included. The vehicle was taken to the local ... Read more
Incident date: Jun 10, 2025
The infotainment/MMI system constantly reboots. This system is linked to the rear view camera, navigation, and hands free phone. When it reboots, those systems fail. This appears to be a widespread issue for the 2020+ Audis.
Incident date: Jun 10, 2025
The infotainment/MMI system constantly reboots. This system is linked to the rear view camera, navigation, and hands free phone. When it reboots, those systems fail. This appears to be a widespread issue for the 2020+ Audis.
Incident date: Jul 10, 2025
While driving on the highway at 70 MPH, the truck experienced a harsh transmission shift followed by a sudden loss of acceleration and entered shutdown mode to protect the engine. The steering became stiff, all dashboard warning lights illuminated, and a message appeared on the driver display indicating a transmission issue and advising to drive with caution. The RPMs surged and the truck struggle... Read more
Incident date: Jun 10, 2025
After two months of sitting outside in the Arizona Sun, the transmission was replaced on my 2019 Honda Odyssey. A day after picking it up all of the sensors came on. I have been informed that it’s an internal failure with the ADAS camera that’s housed in the windshield. After a brief web search, this seems to be a common issue related to electrical issues with the car. Since the electrical was... Read more
Incident date: Aug 12, 2024
My truck dies for no reason when in park, or drive going very slowly. My vehicle is available for inspection if desired. This is very dangerous to have a running vehicle die when driving, or stopped at a red light. This has happened multiple times. I usually know when it's about to happen because my vehicle shakes, sometimes very hard, right before it happens. The dealership has stated that i... Read more
Incident date: May 7, 2025
Subject: Formal Complaint – 2018 Ram 1500 EcoDiesel Engine Failure at 11,900 Miles To Whom It May Concern at National Highway Traffic Safety Administration (NHTSA), I am filing a formal complaint regarding a major mechanical failure in my 2018 Ram 1500 EcoDiesel. Despite all scheduled maintenance being performed and documented, the engine failed at just 11,900 miles — a clear indication of a s... Read more
KIA
SORENTO HYBRID
(2021) - SERVICE BRAKES
Jul 15, 2025
Incident date: Jul 6, 2025
The "Auto Hold" feature on my Hyundai Ioniq malfunctioned, displaying a dashboard warning: "AUTO HOLD conditions not met. Press brake pedal." This message randomly appears while driving or stopping, and it deactivates the Auto Hold and Electronic Parking Brake (EPB) functions. In some cases, the car rolls after stopping because the system fails to hold the vehicle. This issue compromises vehicle ... Read more
KIA
SORENTO HYBRID
(2021) - FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Jul 15, 2025
Incident date: Jul 6, 2025
The "Auto Hold" feature on my Hyundai Ioniq malfunctioned, displaying a dashboard warning: "AUTO HOLD conditions not met. Press brake pedal." This message randomly appears while driving or stopping, and it deactivates the Auto Hold and Electronic Parking Brake (EPB) functions. In some cases, the car rolls after stopping because the system fails to hold the vehicle. This issue compromises vehicle ... Read more
Incident date: Jun 18, 2025
After receiving a notification for a safety recall for a 2023 Yamaha XSR900, the recall was applied by a Yamaha dealer in Santa Maria, after the recall the motorcycle idle poorly at low temperature and stalls during acceleration, it is a very dangerous condition as it can inadvertently stop the engine during maneuvers at low speeds. Several posts in the internet complain about the same issue, the ... Read more
Incident date: Jun 25, 2025
I never had issues with my van when I bought it but On Monday got all the fluids drove to Phoenix and the transmission got hot the TCL light and ABs light turned on as well as the SRS light no check engine the floor on the driver side and passenger side was super hot. The transmission on 1st gear start hitting hard 2nd gear started slipping we pulled over right away let the car cool down but the t... Read more