Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,191 complaints for KIA
Incident date: Jul 5, 2025
The contact owns a 2014 Ford Fusion. The contact stated that while attempting to reverse, the rearview camera displayed a blank screen, or no lines, no color, and glitched while operating. A dealer was contacted. The vehicle was not taken to an independent mechanic or dealer to be diagnosed. The dealer was contacted; however, the contact was informed that there was no recall on the VIN for the rea... Read more
Incident date: Aug 11, 2025
When I change gears to P or R the car shut down , also it shakes when I break
Incident date: Aug 11, 2025
The info system screen goes blank. It will intermittently go off and return on before shutting off completely. The info screen is the only way to operate the air controls. This makes the vehicle unsafe to operate when conditions require air adjustments to keep a clear windshield. This issue also causes numerous dash alerts. Rear and front collision plus maneuver braking.
Incident date: Oct 20, 2025
Passenger side sun visor will not stay in place. Cannot lock it in up position, which means it droops. Causing sight of vision impairment.
Incident date: Oct 20, 2025
The contact owned a 2024 Ford Edge. The contact stated that, upon pulling into a parking space, the vehicle suddenly accelerated on its own. As a result, the contact lost control of the vehicle, only coming to a complete stop after partially driving through a storefront. The contact also stated that the forward warning collision system failed to activate. The air bags did not deploy. No warning li... Read more
Crash
Incident date: Oct 20, 2025
While driving on a dry, clearly marked two-lane highway in Montana, I had Lane Tracing Assist and Active Lane Keep/Track Assist turned on. My hands were on the steering wheel, speed was within the limit, and visibility was clear. The truck unexpectedly steered itself out of the lane toward the right-side guard rail. There were no audible or visual lane-departure alerts, no “steering assist cance... Read more
Crash
Incident date: Oct 16, 2025
BMW USA has stopped providing warranty and service manuals, probably to save on costs. Instead, BMW requires a user to log into its website to find these documents. However, despite the 2026 model year BMW X3 being offered in the market since September 2025, the website does not offer these important documents. This is a safety violation because owners cannot determine what recommended service is ... Read more
Incident date: Oct 4, 2025
There is a wobbling sensation on my Highlander during braking at highway speeds. There is no such feeling while driving around city. It appeared after my trip on highway in heavy rain. There was no traffic, and I were using cruise control. Suddenly, doing nothing from my side but steering, I started to feel heavy break impacts, which scared me (I was with my family). I switched off cruise control,... Read more
Incident date: Oct 17, 2025
The contact’s father owns a 2006 Toyota Tundra equipped with Cooper Tires, Tire Line: Discoverer Rugged Trek, Tire Size: 265/70/R16, DOT Number: (N/A). While the contact’s father was driving at an undisclosed speed, the driver lost control of the vehicle. The contact’s father was able to regain control of the vehicle by releasing the accelerator pedal and allowing the vehicle to decelerate. ... Read more
Incident date: Oct 12, 2025
The back up camera blackouts every so often. Backing out of a parking spot then the screen blacked out and almost hit a person that walked behind the vehicle. No, it hasn’t been inspected but there is a recall on backup cameras from Ford, on several different models from 2015 to 2023 which my 2014 explorer is experiencing. No warning at all. It just started to blackout. It started couple m... Read more
Incident date: Oct 12, 2025
The Multipurpose Camera had an Internal Electronic Failure. Indications we all of the warning lights were illuminated on my dash. Initially it began when I had about 43, 400 miles on my truck. The warning lights would all remail lighted on starting the vehicle. I could restart the vehicle and eventually get the lights to go off. Then the slowly began to stay on permanently. I eventually made an a... Read more
Incident date: Oct 13, 2025
The van have issues with a head gasket, Chrysler is aware yet the dealers keep selling the van with this known problems, I reached out to Chrysler and they said they cannot help. I had the van less than a year and I had the van serviced multiple times. Im attaching this link to show you guys that there ia a lot of people having the same problem, everything starts with the smell of the coolant then... Read more
Incident date: Oct 13, 2025
Both front lower control arms have damaged bushing discovered at 48,840 miles by my mechanic. Took to local dealership on 8/16/25 and they claimed per TSB from Subaru for cracks that although it had cracks, it was not necessary to be replaced due to it not being cracked enough. Brought back to my mechanic on 9/26/25 and cracking is worse, odometer is at 56,763 miles now. This part is supposed to ... Read more
Incident date: Oct 19, 2025
While driving about 60–65 mph westbound on NY Route 17 near Exit 125, a warning message appeared on the dashboard reading “Restart Engine.” Within seconds the vehicle lost all propulsion, steering assist, and braking power. Pressing the accelerator did nothing and the car began rapidly decelerating in live highway traffic at night. I struggled to steer into the shoulder with great effort be... Read more
Incident date: Oct 19, 2025
On Friday, September 5, 2025, while driving with my family, the vehicle suddenly stalled while in motion. There were no warning lights or error messages before the failure occurred. While traveling at normal road speed, the vehicle instantly lost propulsion, steering assist, and braking power, leaving me without control in live traffic. For several seconds I was unable to steer or slow down norma... Read more
Incident date: Sep 10, 2025
While stopped at a stoplight, the infotainment system went blank and all sorts of errors showed on dashboard display. The infotainment system continued to turn on and off approximately every 30 seconds. No audio, no backup camera and limited to no functionality via the infotainment system. According to VW Dealership, VW is currently working on a fix. No fix to date!
Incident date: Oct 16, 2025
Subject: Urgent Safety Concern – Immediate Attention Required Dear To Whom it may Concern, I am writing to urgently express serious safety concerns with the vehicle I recently [purchased/test drove/had serviced]. Seat Belt Malfunction: The children’s seat belts are not retracting properly, posing a significant safety risk. Braking Issues: Despite being told the brakes are at 90%, they feel... Read more
Incident date: Mar 20, 2024
I just took my 2021 GMC Sierra 1503.0 Duramax diesel into Faulkner Nissan, today 10/18/2025 m, to have that recall fixed. I picked it up from the dealership and drove about 10 miles before it went into limp mode and reduced power mode while I was driving and started to shift very roughly and I’ve never had any issue like this before they supposedly fix this recall, I think the software patch mad... Read more
Incident date: Mar 20, 2024
Head gasket problem. Coolant leaking into cylinder #2, head gasket needs replacing. The car is currently at a Honda dealership & they inspected/ confirmed that this was the issue. They expressed this was a common issue with this car. The first signs of issues happened while driving uphill on the freeway, the car started to “jump” when trying to accelerate. A couple of minutes later, the car wo... Read more
Incident date: Mar 20, 2024
I was driving at highway speeds probably doing 55 and another vehicle pulled out in front of me forcing me to slow down rapidly. That’s when my wheels locked up and my vehicles wheels locked up in the middle of the highway. Screeching tires, almost like the vehicle went into park for a second. After about two seconds, I was able to continue driving a highway speed no check engine lights no error... Read more
Incident date: Sep 19, 2025
Drivability issues. Harsh shifting, downshifting, loss of acceleration, and warning lights appearing. Giving Code P0722
Incident date: Oct 17, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? The APIM (Accessory Protocol Interface Module) appears to have failed. The vehicle's infotainment/play screen is completely blank and unresponsive. This module controls key systems including climate control, navigation, hands-free calling, and the backup camera. The component is available for inspect... Read more
Incident date: Jul 1, 2025
Incident occur on 25 August, 2025: While driving I experienced a violent jerk and sudden loss of power. The vehicle continued to drive with attenuated power, jerking motion during gear shifts, and loud clucking sounds coming from powertrain. There were no injuries or accidents as result of malfunction. The vehicle was later taken to dealership for diagnosis. The dealership determined root cause a... Read more
Incident date: Jul 1, 2025
The transmission and motor has failed. Car has 133000 miles. Transmission recently rebuilt. Car continues to malfunction according to the recall but is not listed.
Incident date: Sep 15, 2025
The 2007 Honda Pilots rear subframe suspension mounting points and the driver side rear sping and shock support rusted away so bad that the driver side wheel collapsed, fortunately it was discovered just in time before there was an major accident, had this happened at full highway speeds it would have been a disaster, this unfortunately seems to be a common problem on the 2003-2008 Honda Pilots ac... Read more
Incident date: Oct 18, 2025
While in park, when vehicle switches from electric idle to engine idle the car lurches forward. This has happened on multiple occasions
Incident date: Oct 18, 2025
Airbags did not deploy, vehicle was declared a total loss.
Crash
1 injured
Incident date: Oct 18, 2025
I was driving down the street, n while pressing on the gas , the car felt like the car was slowing down, even though still pressing the gas. You could hear the Rev of the engine. I was in a middle lane at the time, n was out at risk as I could not accelerated safely to get to an outside lane, car coasted where I was able to pull into a parking lot. Car will crank, can hear car rev, while putting i... Read more
Incident date: Oct 7, 2025
My recall 24S02 has not been fixed, Exterior A-Pillar applique. I have been sent 2 letters dated Feb 2024 & July 2024 about this recall, today is 10-17-2025. My dealership is LaFontaine BIrch Run Mi is very good, Ford customer service on the other hand is very very poor. I have been chasing down this recall for over 18 months. When I finally got a hold of someone at Ford's customer service, they ... Read more
Incident date: Oct 16, 2025
After fueling car the starting continue turning over after you release button. Now while drivering it hesitate sometime loose power steering. And when stopped and the car dies when it does it’s stop /start now there a delay in continuing on and now brake light come on when it start back. Sometimes lose power and if you disconnect cable to let car reset light goes off until the start/stop and re... Read more
Incident date: Jun 8, 2025
The contact owns a 2022 GMC Terrain. The contact stated while driving approximately 5-10 MPH, the vehicle stopped independently, and the gear shifter failed to shift to neutral(N). A dealer was contacted. The vehicle was taken to the dealer where it diagnosed and determined that the fuel pump power control module needed to be replaced. The fuel pump power control module was replaced, and the vehic... Read more
Incident date: Apr 17, 2025
Without warning the vehicle lost power while driving and stopped completely. After waiting a few minutes I was able to get it started again.
Incident date: Oct 17, 2025
The transmission would randomly shift into first regardless of speed. several times this occurred at highway speeds causing a sudden decrease on speed nearly leading to a rear end collision. The problem worsened to the point it would suddenly hunt for a gear. Fortunately this did not occur on the highway as it probably would have led to a serious accident. The problem was confirmed and repaired... Read more
Incident date: Jul 17, 2025
New Vehicle - less than 10 miles - Driver Door Closure Issue - Vehicle Turns Off. Ferman BMW stated its a Safety issue. Door Alignment Issue.
Incident date: Oct 16, 2025
While driving all warning lights were activated and power steering completely failed. The vehicle was in drive and fully charged
Incident date: Oct 16, 2025
Recently I had three back to back near miss head on collisions on highway early morning still dark. These three along with a previous near miss the vehicle had zero reaction to the imminent collision with roughly half a second to spare. It happened so fast that I must have let go of the record button as there was no saved video. I am working with lemon law firm and class action firm, get your crap... Read more
Incident date: Jun 6, 2018
I have been to the dealership twice because the driver's side headlight points way to the left, it's not centered. They said there is no adjustment for bringing it to center position. It's a hazard because there is no lighting in front of the driver. There's an obvious blind spot.
Incident date: Sep 19, 2025
The contact owns a 2006 Jeep Commander. The contact stated while driving approximately 10 MPH in a parking lot the vehicle stalled. There was no warning light illuminated. The contact stated the failure was intermittent but a recurring failure. The contact stated that the failure occurred at various speeds. The contact stated that the 12-Volt battery had been replaced approximately 2 years ago due... Read more
Incident date: Jan 15, 2025
The contact owns a 2017 Kia Sportage. The contact stated that while driving approximately 45 - 50 MPH, the vehicle started to decelerate unintendedly. The contact depressed the accelerator pedal; however, the pedal went to the floorboard, and the vehicle failed to accelerate as needed. The contact attempted to depress the brake pedal; however, the brakes failed to stop the vehicle. The contact act... Read more
Incident date: Oct 16, 2025
While driving one day, several warning messages appeared on the dashboard, but would then disappear. The next day, the car engine would not start and the vehicle dashboard would not turn on. The car was inoperable and had to be towed to a dealer service center. Dealer confirmed that the issue was caused by liquid entering the gateway control module. A safety fix had been applied before during a 90... Read more
Incident date: Oct 16, 2025
I have a 2003 Toyota Tundra with a Rusted out frame, I have called Toyota with no help from them as it was Sorry its your problem.. I need Help Toyota, this is my only transportation. I BOUGHT YOUR PRODUCT IN GOOD FAITH, Please stand behind your product.
Incident date: Oct 16, 2025
mY TRUCK HAS TWO ISSUES . BACK UP CAMERA IS FAULTY AND THE DEALER REFUSED TO REPAIR. iT WAS GOING ON AND OFF AT TIMES WHICH IS A PROBLEM WHEN YOU ARE TRYING TO BACK UP AND NOT HAVE AN ACCIDENT. THE TRUCK BRAKE PEDAL GOT STUCK AND IT WAS CAUSING MY TRUCK TO REV UP AND DOWN I WAS ABLE TO GET IT HOME AND IT COST ME THOUSANDS TO FIX AT THE DEALER. RED MCCOMBS DEALERSHIP ON I 10 IN SA TEXAS IS WHERE I... Read more
Incident date: Jun 26, 2025
ABS, traction control, power steering, parking lights go on and off. ABS control module throws code DTC 121-11; VSA Solenoid Valve Malfunction. Been going off and on for a few weeks. No warning before the lights came on. Heard this is a common problem with the early 2010s Honda Accords that needs a recall. Pulled the code from a personal OBDII scanner.
Incident date: Sep 30, 2025
22 Honda Accord Sport. Infotainment turns on by itself and switches to random screens. When connect to my mobile via USB or bluetooth for navigation and Android auto, it does the same thing. Quite a few time, I am force to take my eyes off the road because it a major distraction. The glitch or screen switching and google voice randomly coming on forces me to take my eyes off the road in an atte... Read more
Incident date: Sep 30, 2025
The contact owns a 2019 GMC Terrain. The contact stated that while driving at an undisclosed speed, the vehicle hesitated, with the check engine warning light illuminated. The contact stated that the warning light turned off after approximately three miles of driving. The contact also stated that the vehicle experienced abnormal RPM fluctuations while driving. The vehicle was taken to an independe... Read more
Incident date: Apr 2, 2024
Engine replaced due to flaw in design. I had my 60,000-mile service done and after it was completed, I started having serious issues with my vehicle. Kept getting check engine light cylinder 2 misfire. I took my Fusion back to the dealership, and they advised me that my engine had to be replaced. Apparently when they put my vehicle under pressure during the service it caused the coolant to le... Read more
Incident date: Apr 2, 2024
The code P1326 keeps popping up on my dash board even after changing it that part out which is claimed to be the knock sensor.I researched it and it said something with the rod bearings and my mechanic personal mechanic had mentioned it’d be best to swap the engine, and told me about Kia recalls on certain make and model. My vehicle falls into the recall list of year and make and model… but my... Read more
Incident date: Oct 1, 2025
Stalls when accelerating after temporary stopping. Particularly when pulling out onto a main road. Wheels not registering psi properly.