Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,191 complaints for KIA
Incident date: Oct 1, 2025
Transmission failing due to torque converter issues. It is available for inspection. Sudden loss of power or slipping transmission. It has been inspected by technician. No warning lights prior to experiencing the problem.
Incident date: Jan 1, 2025
The transfer case began leaking between the transmission and transfer case. Upon taking it to a mechanic I’ve been told the entire transfer case needs replacement because it has prematurely failed. The repair cost is $5533.00. Through research I’ve seen there are many failing transfer cases on acuras with the SH all wheel drive systems. I believe Acura has a design flaw in the system and s... Read more
Incident date: Nov 5, 2025
The contact owns a 2025 Nissan Pathfinder. The contact stated that while driving approximately 70 MPH, there were audible beeps, and a message flashed on the instrument cluster that the “Forward Collision Avoidance” system had failed. The contact stated that the vehicle immediately started to slow down, and the cruise control disengaged. The contact had taken the vehicle to a local dealer, whe... Read more
Incident date: Sep 1, 2025
The contact owns a 2025 Kia Carnival Hybrid. The contact stated that while driving at undisclosed speeds, the vehicle hesitated before accelerating while depressing the accelerator pedal. There were no warning lights illuminated. The vehicle was taken to the dealer, who was able to duplicate the failure; however, the vehicle was not diagnosed, and the cause of the failure was not yet determined. T... Read more
Incident date: Oct 1, 2025
The contact’s son owns a 2017 Triumph Street Twin. The contact stated that whenever the motorcycle was started, the RPM increased and the engine revved while in a standalone position. The contact stated that once the motorcycle was placed in a straight position and the handlebars were straight, the RPM decreased. The contact related the failure to NHTSA Campaign Number: 19V133000 (ELECTRICAL SYS... Read more
Incident date: Aug 26, 2025
Cannot put gas in tank without the gas pump continuously shutting off the flow. Was told by Dodge technicians that it was a faulty roll-over valve ( believe this is a safety item ) in the gas tank. Was told the only way to fix it is to replace the gas tank. They have had other dodge trucks in for the same problem. Being this is a safety item ( keeps gas from spilling out during a roll-over acciden... Read more
Incident date: Aug 26, 2025
I have a 2019 Honda Accord sport 1.5T that has a blown head gasket. I took it to the dealer and opened a case with Honda through their good will program, but was recently denied because they claim there was no manufacturer defect after the dealership inspected it. There seems to be a lot of people that are having the same issues with this engine, and there are a couple lawsuits against Honda regar... Read more
Incident date: Aug 26, 2025
1. The driver side door has a rattling sound when driving. It sounds like the door is not shutting all the way. Air/noise comes through. The noise is annoying when driving and I am concern that the door will open. This does not make me feel safe. 2. Windshield is fragile. Within a month of purchasing my Camry, my windshield cracked (passenger side). A couple months later I see another crack on ... Read more
Incident date: Nov 1, 2025
The contact leased a 2023 Vinfast VF 8. The contact received notification of NHTSA Campaign Number: 25V559000 (LANE DEPARTURE). The contact stated that while making a turn, the vehicle jerked, and the steering wheel unexpectedly became difficult to turn. In addition, the vehicle made wide turns. No warning lights were illuminated. The contact stated that on a separate occasion, the A/C failed to f... Read more
Incident date: Jun 1, 2025
On October 21st I had a recall performed at Evansville D- Patrick for a 37M2 shift lever micro switch. Today Nov 5th I was leaving work, pulling out of the drive onto highway and once I got on the road the car lost motion and just rolled. Barely made it across the highway. I got across the street into another lot. Turned car off and back on. You can hear the throttle but tires would not move. It ... Read more
Incident date: Jun 1, 2025
On October 21st I had a recall performed at Evansville D- Patrick for a 37M2 shift lever micro switch. Today Nov 5th I was leaving work, pulling out of the drive onto highway and once I got on the road the car lost motion and just rolled. Barely made it across the highway. I got across the street into another lot. Turned car off and back on. You can hear the throttle but tires would not move. It ... Read more
Incident date: Nov 1, 2025
Parking brake would not disengage and the shop told me it was because water was in the floor pan behind the passenger seat and it’s causing shorts In the electrical system. The cause of the water was diagnosed as a leaking sunroof. This has caused me loss of vehicle, time and too much money!
Incident date: Nov 5, 2025
during a regular drive the check stabiltrack system message popped up on the dash in the middle circle and then the little car with the squiggly lines behind it popped up and the check engine light came on and started blinking. Immediately I noticed lack of steering control, the car's speed was accelerating and decelerating on its own, jerking and stalling also was observed. As of now the car sits... Read more
Crash
Incident date: Nov 1, 2025
warning lights for LKAS, ACC, lane mitigation, etc come on intermittently and then just disappear next time you start car. Tech advises numerous problems with camera
Incident date: Nov 5, 2025
The contact owns a 2024 Land Rover Range Rover Evoque. The contact received notification of NHTSA Campaign Number: 25V454000 (Air Bags); however, the contact called a local dealer and was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the electronic throttle control warning... Read more
Incident date: Oct 29, 2024
I believe the APIM has malfunctioned. I have a black screen. No backup camera, no controls for the functions on the screen, no radio and no hands free telephone. The safety of being able to see what is behind me while backing up is gone. The screen started malfunctioning about 8 months ago. It would work sporadically, now it doesn't work at all. I did the soft reset and the hard reset, plus ... Read more
Incident date: Sep 5, 2025
The contact owns a 2020 Subaru Ascent. The contact stated that the vehicle was taken to the local dealer for routine service, where it was discovered that the cam carrier was leaking from the engine. While having an oil change, the mechanic informed the contact that there were no further leaks found. There were no warning lights illuminated. After driving and parking the vehicle, there was an abno... Read more
Incident date: Nov 5, 2025
The contact owns a 2019 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (Electrical System); however, parts for the recall repair were not yet available. The dealer was made aware of the contact's concerns; however, the contact was informed that the parts were not available. The contact stated that the dealer should not have sold the vehicle with the unrepaired r... Read more
Incident date: May 1, 2024
Pirelli Scorpion Zero All Weather tire size 255/40 R21 has chunks of the tread coming off. Pirelli corporate says I have to go to the dealer where I bought the car to determine if it is a warranty issue. If chunks of tread are coming off after only 15,000 miles of normal driving, then I am pretty sure it is a warranty issue at best. I have see this complaint all over the internet as well as blowou... Read more
Incident date: May 1, 2024
The audio system has loud crackling and popping noise that happens intermittently, causing the audio to stop working. Honda has issued a recall for 2020 models, noting that the noise is caused by loose or damaged connectors in the MOST (Media Oriented System Transport) network, which is part of the infotainment system and also powers the backup camera. The official recall remedy involves replacing... Read more
Incident date: Nov 3, 2025
Auto-idle feature shut off vehicle at a stop and would not restart when light changed. Have to shut off vehicle and start like it was parked. Not safe in city traffic. Dealership said there is no issue with auto-idle feature
Incident date: Nov 5, 2025
I am the 3rd time owner of this palisade. Car was bought after a transmission replacement at 27,000 miles. (Second transmission). At around 70,000 miles, we started to have oil consumption problems/ignition coil problems. After a slew of tests and other recommend procedures that cost us money out of pocket, hyundai recommended to get a new engine. We get the new engine. They call to tell us the ne... Read more
Incident date: Jun 15, 2023
In December 2024, I brought my 2023 Mercedes-Benz EQB to Mercedes-Benz Beverly Hills for scheduled service. They told me the vehicle had a recall and booked me for a future appointment, but I was unable to attend because I was out of town. I called the dealer multiple times afterwards to reschedule, but they never told me the reason for the recall or explained the safety risk. I recently checked ... Read more
Incident date: Oct 28, 2025
The rear lightbar assembly on our 2022 Ford F-150 Lightning Lariat has developed micro-cracks in the outer lens, allowing moisture to accumulate inside. This has caused flickering or inoperative reverse lamps and now appears to be impacting the rear passenger blinker, which functions intermittently. We are concerned that the moisture has begun to corrode the rear wiring harness or electrical syste... Read more
Incident date: Nov 3, 2025
I suddenly received errors that my sensors weren’t working, and I can no longer use my cruise control. The car has less than 60,000 miles so it still has the full bumper to bumper warranty. I have never had a collision. So I took it in to the dealer and they said the camera was mis-aligned and is not covered under warranty. It should be covered as I’ve never had a collision. Based on my online... Read more
Incident date: Nov 3, 2025
I suddenly received errors that my sensors weren’t working, and I can no longer use my cruise control. The car has less than 60,000 miles so it still has the full bumper to bumper warranty. I have never had a collision. So I took it in to the dealer and they said the camera was mis-aligned and is not covered under warranty. It should be covered as I’ve never had a collision. Based on my online... Read more
Incident date: Oct 30, 2025
Vehicle stopped moving forward as I was driving without warning and would not shift into any gear, not even neutral, pressing the accelerator was not responding. If I had been in high rate of speed road traffic, this sudden loss of forward motion could have been catastrophic. The vehicle was towed to the same dealer that performed the recall repair that was supposed to prevent this incident from... Read more
Incident date: Nov 4, 2025
The auto start/stop activate at lights when lift off the brake van cuts off and quickly restarts and turn off the lane departure light and sometimes doesn't restart and is hard to restart. Van sometimes cuts off on the middle of intersection and hard to restart.
Incident date: Nov 4, 2025
While traveling on the interstate my vehicle shuttered and lost power we went to a friend’s neighborhood and the vehicle stalled when we pulled in no lights had come on until then and a knock had started. With no where to pull over I finally got the vehicle started and drove it straight to our friends house and left in on the side of the street. I had to take there vehicle home and called ONSTAR... Read more
Incident date: Oct 31, 2025
I purchased a 2019 Chevy Traverse brand new off the lot as single owner and kept up with maintenance. The transmission just went out while I was on the highway and abruptly begin reducing speed and I was unable to accelerate. This was dangerous as no warning lights came on prior to this happening to warn that there were any engine issues. This could have caused an accident on the highway due to me... Read more
Incident date: Nov 3, 2025
The contact owns a 2020 Nissan Kicks. The contact stated that while driving at various speeds, the front driver's side seat belt independently unlatched. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 197. The VIN was not available.
Incident date: Nov 4, 2025
Every time the vehicle starts, the driver dash display and radio display reset to a language I do not speak or understand (Italian). The paddle shifter is inoperative (with no option to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement changes to celsius, and numerous other settings reset as well. This is a ... Read more
Incident date: Nov 7, 2023
The contact owns a 2021 Honda HR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts for the recall repair were not yet available. Another dealer was con... Read more
Incident date: Nov 7, 2023
The vehicle's CarPlay is malfunctioning, showing incorrect vehicle location and navigation directions. The vehicle's screen often shows incorrect location and directions, and changes directions as it updates where it thinks the car is. This is available for inspection upon request. The safety of the driver and passengers is put at risk because the screen showing incorrect location and directions ... Read more
Incident date: Oct 1, 2025
I was driving in the carpool line to Anaheim with my daughter, the car starts pulling and make a noise in the front part and start loosing speed, from 75 miles per hour to 40 miles per hours in 2 minutes. I drove to the safety zone but in high risk to a crash. All the sensor lights on in the front part. And the steering feels hard, no movement. We feel so stressed and unsafe. The police office... Read more
Incident date: Oct 1, 2025
I was driving in the carpool line to Anaheim with my daughter, the car starts pulling and make a noise in the front part and start loosing speed, from 75 miles per hour to 40 miles per hours in 2 minutes. I drove to the safety zone but in high risk to a crash. All the sensor lights on in the front part. And the steering feels hard, no movement. We feel so stressed and unsafe. The police office... Read more
Incident date: Oct 1, 2025
I was driving in the carpool line to Anaheim with my daughter, the car starts pulling and make a noise in the front part and start loosing speed, from 75 miles per hour to 40 miles per hours in 2 minutes. I drove to the safety zone but in high risk to a crash. All the sensor lights on in the front part. And the steering feels hard, no movement. We feel so stressed and unsafe. The police office... Read more
Incident date: Oct 25, 2025
Owner of 2025 Nissan Rogue Rock Creek. On 11/03/2025 3pm temperature 45-47 degrees. Car was parked and all of a sudden rear window exploded. I called the dealer and told them they said they had nothing on recalls of defect. I did make a claim with my insurance Geico and did report it to Nissan also Case# 55966563. Upon online research there is multiples of incidents with the sale exploding issue o... Read more
Incident date: Oct 23, 2025
I currently have a 2026 Tesla Model Y and was unfortunately involved in a collision due to what appears to be a Full Self-Driving (FSD) software failure. I had engaged FSD mode while driving my child to his doctor’s appointment. The navigation directed me through narrow residential streets. While traveling on a narrwow residential street, I encountered a garbage truck stopped in the middle of th... Read more
Crash
Incident date: Oct 30, 2025
Driver of the vehicle was traveling about 50 miles per hour, Multiple warning notices appeared on the dashboard ranging from Vehicle Stability Assist System Problem, Collision Mitigation Braking System problem, All Wheel Drive System Problem, Electronic Power Steering Problem, Electric Parking Brake System Problem, Brake System Problem, etc., approximately 16 error messages. The front end wobbled... Read more
Incident date: Jul 22, 2025
Video camera in the back is almost unusable at times, get loss of vision completely or it's flipped image and distorted. Don't know if this counts but I had a issue where key batteries where fine and the car did not want to unlock or start. Also last winter the door would not unlock and if forced would not close.
Incident date: Jul 22, 2025
Recall C4B/NHTSA 24V-896 Hydraulic Control Unit ABS. Continual tripping of the ABS warning resulting in loss of ABS, Cruise Control, Traction Control. Each trip give a warning and chiming resulting in nonstop alarms, noise and loss of the above features. It has been a year since the recall, over two years since the first class action and still no remedy to this safety issue. It is time for the NHT... Read more
Incident date: Nov 2, 2025
My oil pump went out causing Low pressure codes and resulting in me paying over 2 grand to get it repaired, They super seeded the oil pump they used to use with a new one and theirs many other reports online etc of the 2020 bmw m340 oil pump going out due to plastic internals which can lead to engine failure .
Incident date: Nov 3, 2025
The truck I bought last November 2024..was running kinda bad.. by may of 2025 the tranmission was stalling I call the dealership..and explain my problem. I was told that someone would call me back but that never happened...July of 2025 the car was running hot I had my service work done oil change..tune up..so by August I had to use a jump box to start the vehicle..come September 2025 the truck was... Read more
Incident date: Oct 16, 2025
on 10/9/2025 I pulled out of my driveway and less than 300 feet from my house I struck a deer. Weather was approx 50 degree and clear. There was no dew on my windows as I park my car in the garage. There was approximately $6200 worth of damage done to my vehicle and what concerned me the most was, the car never engaged the emergency stop. I mentioned this to the insurance company and they really h... Read more
Crash
Incident date: Oct 16, 2025
on 10/9/2025 I pulled out of my driveway and less than 300 feet from my house I struck a deer. Weather was approx 50 degree and clear. There was no dew on my windows as I park my car in the garage. There was approximately $6200 worth of damage done to my vehicle and what concerned me the most was, the car never engaged the emergency stop. I mentioned this to the insurance company and they really h... Read more
Crash
Incident date: Oct 16, 2025
I am writing to express concern about the ongoing delay in receiving the remedy for Ford recall 24V031 / 24S02 involving the 2011–2019 Ford Explorer (“Exterior A-Pillar Trim May Detach”). My vehicle, 2013 Ford Explorer (VIN: [XXX] ), was inspected by my local Ford dealer, who confirmed that the part is needed but still unavailable. I have been waiting for some time without any clear timelin... Read more
Incident date: Aug 12, 2025
I have a 2018 Ford F-150 with a 3.5L Ecoboost engine. In October 2021, I received a Customer Satisfaction Program 21B10, 21N03, and 21N08 notice of a software upgrade to reduce the engine cam phasor rattle on engine start up. This was a limited time repair notice. Unfortunately, I thought it was a recall notice and did not act on this upgrade until a few weeks after it had expired on July 31, 2... Read more