Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,191 complaints for KIA
Incident date: Jul 31, 2026
My 2020 Kia Sorento stalled and shut off while driving and eventually stopped working completely, requiring it to be towed to a Kia dealership. The dealership first replaced the starter and then the high-pressure fuel pump, but the vehicle still would not operate. After further diagnosis, I was informed that the timing chain had failed/broken and the engine needed to be replaced, with a new engine... Read more
Incident date: Aug 17, 2026
Loosing oil putting oil in every 3 to 4 days no leaks on ground or oil pan or drain plug.oil don't smell or looks burnt happened around did 2 oil changes in a week still the same. Car will sputer hesitation on acceleration every so often have all updateds and recalls.
Incident date: Aug 17, 2026
Loosing oil putting oil in every 3 to 4 days no leaks on ground or oil pan or drain plug.oil don't smell or looks burnt happened around did 2 oil changes in a week still the same. Car will sputer hesitation on acceleration every so often have all updateds and recalls.
Incident date: Aug 6, 2026
on 8/6/26 my wife was driving home when the Sedona Van began emitting white smoke and started making a whining noise. Little did we know the head bolts had pulled out of the engine causing the head gasket to blow and coolant to leak and total engine failure. Safety risk was engine could have seized in the middle of my wife driving home which could have caused a sudden crash. Vehicle was taken to ... Read more
Incident date: Aug 6, 2026
on 8/6/26 my wife was driving home when the Sedona Van began emitting white smoke and started making a whining noise. Little did we know the head bolts had pulled out of the engine causing the head gasket to blow and coolant to leak and total engine failure. Safety risk was engine could have seized in the middle of my wife driving home which could have caused a sudden crash. Vehicle was taken to ... Read more
Incident date: Aug 10, 2026
I purchased this 2021 Kia Telluride new and have had it routinely serviced and maintained by authorized Kia dealerships. At approximately 60,000–80,000 miles, the engine began consuming excessive oil. I reported the condition to the Kia dealer at approximately 80,000 miles, while the vehicle was still within Kia's 10-year/100,000-mile powertrain warranty. The dealer initially recommended a tune... Read more
Incident date: Aug 17, 2026
I was slowly driving in the parking lot of the Meadowmeer Golf course on [XXX] today, Monday XXX at about 11:30AM. As I began the turn to pull into a parking space, at about 5 miles an hour, the car rapidly and unexpectedly accelerated. I immediately slammed on the brakes, leaving skid marks on the payment. Before the car stopped it drove into a curb around a flower garden. The i-pedal was not eng... Read more
Incident date: Aug 17, 2026
I am reporting a violation of the National Traffic and Motor Vehicle Safety Act by Ball Kia (National City, CA). The dealer tried to deny service for recall 25V794000 (SC356) for a melted, leaking fuel tank, fabricated a false diagnostic narrative of road impact to exploit me, and tried to charge $3,000 out-of-pocket for a federally mandated free repair.My vehicle has a severe fuel leak from a com... Read more
Incident date: Jul 16, 2026
The contact owns a 2021 Kia K5. The contact received notification of NHTSA Campaign Number: 25V794000 (Fuel System, Gasoline). The vehicle was taken to a dealer for the recall repair. The contact was struggling to receive updates on the status of the vehicle. The contact spoke with a service clerk and was informed that the repair was going well and that only one recall test remained. However, a su... Read more
Incident date: Aug 14, 2026
The contact owns a 2021 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle failed to shift gear as intended, and the RPM was extremely elevated. The failure had occurred on several occasions. The contact pulled over, and the message "Possible Condition with the Transmission Control System Detected - Press SOS for Roadside Assistance" was displayed on the instru... Read more
Incident date: Aug 17, 2026
The cluster screen on my 2024 Telluride is BLACK when I turned it on today. No issues prior and turning the car off and on does not help. I cannot see my fuel gauge, speed, winshield wiper speed, tire air levels, what gear I am in nothing. I contacted dealer and they have heard of no issues and cannot get me in for repairs until at least two weeks. I feel this is very unsafe since I am not sure ... Read more
Incident date: Jul 18, 2025
Uneven wear 8/16 ones at 7/16 and one is 6/16 and the other is at 5/16 and has been riding ruff since we purchased them.
Incident date: Jun 23, 2026
On our 2024 KIA Carnival, which my wife is the primary driver, the blind spot warning on the passenger side does not work all the time. Driver side is 100% okay. She drives on I40 and hwy111 to and from work daily, and when passing on the left, she looks for the red triangle to let her know it is clear to get back in the right lane. It only works about 50% of the time and the dealership has worked... Read more
Incident date: Aug 16, 2026
Making a left turn car stalled in middle of turn lane.
KIA
SORENTO HYBRID
(2025) - ENGINE
Aug 17, 2026
Incident date: Mar 5, 2026
This report concerns a repeating loss of power in the 2025 Kia Sorrento-Hybrid that forces the engine into "limp-mode". This issue has occurred when traveling at speeds exceeding 55mph on highway as well as when accelerating to merge into traffic. The vehicle does not flash any warning lights on the dashboard and shuts down in the middle of traffic which presents a serious safety issue for oncomin... Read more
Incident date: Aug 2, 2026
Purchased my Kia on the XXX then on the XXX, My engine light came on and my car went into Safety Mode . I at once took it to Auto Zone and their test came back with P1326 Knock signal range / performance. I then looked it up and found that a recall was put out quite a while back called an [XXX] # took my car to Kia Dealership in [XXX]. They said I could bring it in that was on the XXX and if ... Read more
Incident date: Aug 2, 2026
Purchased my Kia on the XXX then on the XXX, My engine light came on and my car went into Safety Mode . I at once took it to Auto Zone and their test came back with P1326 Knock signal range / performance. I then looked it up and found that a recall was put out quite a while back called an [XXX] # took my car to Kia Dealership in [XXX]. They said I could bring it in that was on the XXX and if ... Read more
Incident date: Aug 16, 2026
The dashboard has a screen display. I couldn’t see my fuel tank information. Every time I would use my turn signal a large green circle would take over the screen. Followed by loss of the screen, meaning no speedometer, rpm, etc. As the problem continued the speedometer started displaying incorrect numbers. Saying I was going 70 miles an hour when I was actually going about 55. Gage for fuel... Read more
Incident date: Aug 16, 2026
The dashboard has a screen display. I couldn’t see my fuel tank information. Every time I would use my turn signal a large green circle would take over the screen. Followed by loss of the screen, meaning no speedometer, rpm, etc. As the problem continued the speedometer started displaying incorrect numbers. Saying I was going 70 miles an hour when I was actually going about 55. Gage for fuel... Read more
Incident date: Aug 16, 2026
The dashboard has a screen display. I couldn’t see my fuel tank information. Every time I would use my turn signal a large green circle would take over the screen. Followed by loss of the screen, meaning no speedometer, rpm, etc. As the problem continued the speedometer started displaying incorrect numbers. Saying I was going 70 miles an hour when I was actually going about 55. Gage for fuel... Read more
Incident date: Aug 2, 2026
The check engine light on my 2024 KIA Soul came on. I took the car to the dealer and had them check it. They said said that there were multiple problems with the transmission. They recommended that I have the transmission replaced. I had them replace the transmission for over 4,100 dollars. I bought the car brand new from KIA. I drive for Lyft and the car has 127,738 miles on it, but I think... Read more
Incident date: Jul 9, 2026
The car was being parked in a shopping lot. As the drive was pulling into the parking spot, the car lurched forward on its own and hit the wall. The gas pedal was not pressed. No collision sensors were triggered either. Unclear if related but the car was taken in for maintenance and recall updates the week prior to this accident.
Crash
Incident date: Jul 9, 2026
The car was being parked in a shopping lot. As the drive was pulling into the parking spot, the car lurched forward on its own and hit the wall. The gas pedal was not pressed. No collision sensors were triggered either. Unclear if related but the car was taken in for maintenance and recall updates the week prior to this accident.
Crash
Incident date: Jul 9, 2026
The car was being parked in a shopping lot. As the drive was pulling into the parking spot, the car lurched forward on its own and hit the wall. The gas pedal was not pressed. No collision sensors were triggered either. Unclear if related but the car was taken in for maintenance and recall updates the week prior to this accident.
Crash
Incident date: Aug 15, 2026
On August 15, 2026, while operating my 2021 Kia Sorento, the transmission warning light came on and the vehicle displayed the following warning on the infotainment screen: “A possible condition with your Transmission Control System has been detected. Please press the SOS button on the rear view mirror or roof console for Roadside Assistance.” At the time of the malfunction, my vehicle would no... Read more
Incident date: Aug 15, 2026
On August 15, 2026, while operating my 2021 Kia Sorento, the transmission warning light came on and the vehicle displayed the following warning on the infotainment screen: “A possible condition with your Transmission Control System has been detected. Please press the SOS button on the rear view mirror or roof console for Roadside Assistance.” At the time of the malfunction, my vehicle would no... Read more
Incident date: May 1, 2026
Multiple times with 6 months my check engine light comes on but no code is detected. However, when tested it tells me to look out for code P0420. The issues I have encountered: - High RPM of 2,000 when vehicle is started - Check engine light with no code. Light comes and goes on it own - Car jolts and vibrates high while idling - Car eats oil like no tomorrow. Having to do an oil change every 3,... Read more
Incident date: May 1, 2026
Multiple times with 6 months my check engine light comes on but no code is detected. However, when tested it tells me to look out for code P0420. The issues I have encountered: - High RPM of 2,000 when vehicle is started - Check engine light with no code. Light comes and goes on it own - Car jolts and vibrates high while idling - Car eats oil like no tomorrow. Having to do an oil change every 3,... Read more
Incident date: Aug 9, 2026
The vehicle began shaking violently on the Florida Turnpike, and the factory-installed tire completely separated from the factory rim at highway speeds. This was a life-threatening equipment failure on a brand-new vehicle fully covered under Kia’s 5-year/60,000-mile bumper-to-bumper warranty. The vehicle is at the dealership awaiting repairs. The tire size is 205/60R16
Incident date: Jul 24, 2026
My Kia Stinger then give me troubles with the six cylinder. He fixed it couple of months down the line the problem reoccurred so-called fixed it two months down a line. The problem occurred, and now the problem reoccurred took it into the dealership. The dealership said my engine harness is melted that can be the cause of the issue and now knowing that could’ve been the cause of the issue from t... Read more
Incident date: Jul 24, 2026
My Kia Stinger then give me troubles with the six cylinder. He fixed it couple of months down the line the problem reoccurred so-called fixed it two months down a line. The problem occurred, and now the problem reoccurred took it into the dealership. The dealership said my engine harness is melted that can be the cause of the issue and now knowing that could’ve been the cause of the issue from t... Read more
Incident date: Jul 24, 2026
My Kia Stinger then give me troubles with the six cylinder. He fixed it couple of months down the line the problem reoccurred so-called fixed it two months down a line. The problem occurred, and now the problem reoccurred took it into the dealership. The dealership said my engine harness is melted that can be the cause of the issue and now knowing that could’ve been the cause of the issue from t... Read more
Incident date: Jul 21, 2026
My 2021 Kia Telluride has suffered two consecutive component failures of the rear suspension's self-leveling shock absorbers. This component is the exact subject of Kia's August 15, 2024 Extended Warranty Program (WTY040), which acknowledges a widespread engineering defect causing premature rear shock failures. The factory-installed original shock failed previously. The official Kia genuine repla... Read more
Incident date: Jul 27, 2026
Recall SC368 was performed. After the recall repair, I began smelling gasoline. The dealer has diagnosed a separate fuel-system issue requiring multiple parts including replacement of the fuel tank. More details: My vehicle underwent a safety recall for a fuel leak/fire risk. Following that repair, I developed a strong gasoline odor. My Kia dealer has now identified a separate fuel-system problem ... Read more
Incident date: Oct 20, 2025
Vehicle: 2016 Kia Sorento EX VIN: [XXX] Current Mileage: Approximately 67,000 Component: Paint/Body (Exterior Finish) My 2016 Kia Sorento (Snow White Pearl / Pearl White) has developed premature, multi-panel paint failure. Flaking began appearing on the roof rail area above the front doors in late summer 2025, followed by flaking on the hood, and later bubbling on the rear driver-side door. Flake... Read more
Incident date: Dec 1, 2025
The contact owns a 2021 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The vehicle was restarted but continued to stall each time the vehicle was stopped. There was an unknown warning light illuminated. The vehicle was taken to Auto Zone for an unknown diagnostic test and then towed to the dealer. The dealer determined that a tune-up was needed. The v... Read more
Incident date: Jul 2, 2026
Randomly started having engine issues in July 2026. Had an appt with Kia dealership and said my engine needed to be repaired with assumptions on what the problem is. They claimed it had nothing to do with the engine recall on my Kia and that it was my responsibility to pay for the repair. There has been 2 separate recalls on this car for engine issues which Kia is refusing to deal with or take car... Read more
KIA
CARNIVAL HYBRID
(2026) - ELECTRICAL SYSTEM
Aug 14, 2026
Incident date: Aug 14, 2026
Car will not start after being parked in my garage for 24 to 48 hours. The battery is drained and needs to be jumped. This has happened three times. I am sure that no fob is left in the car, no interior lights are on, no door is ajar, and nothing is plugged into any USB ports.
Incident date: Aug 1, 2026
I own a 2025 Kia EV6 Wind RWD. At approximately 14,655 miles, the vehicle experienced a confirmed Integrated Charging Control Unit (ICCU) failure that resulted in loss of 12-volt charging and reduced motive power. On August 1, 2026, while reversing the vehicle, I heard a loud pop from underneath the rear seating area. Immediately afterward, the red 12-volt battery warning light illuminated and th... Read more
Incident date: Aug 1, 2026
I own a 2025 Kia EV6 Wind RWD. At approximately 14,655 miles, the vehicle experienced a confirmed Integrated Charging Control Unit (ICCU) failure that resulted in loss of 12-volt charging and reduced motive power. On August 1, 2026, while reversing the vehicle, I heard a loud pop from underneath the rear seating area. Immediately afterward, the red 12-volt battery warning light illuminated and th... Read more
Incident date: Aug 1, 2026
I own a 2025 Kia EV6 Wind RWD. At approximately 14,655 miles, the vehicle experienced a confirmed Integrated Charging Control Unit (ICCU) failure that resulted in loss of 12-volt charging and reduced motive power. On August 1, 2026, while reversing the vehicle, I heard a loud pop from underneath the rear seating area. Immediately afterward, the red 12-volt battery warning light illuminated and th... Read more
Incident date: Feb 23, 2026
While driving southbound on the [XXX] in a rented 2023 Kia EV6 from The Hertz Corporation, picked up in [XXX] on XXX, the vehicle entered "Power Limited" mode without warning. The vehicle lost normal propulsion and decelerated from highway speed to a crawl, forcing 4-5 emergency stops onto the highway shoulder over several miles while semi-trucks passed at 70+ mph in live traffic, with two minor c... Read more
Incident date: Feb 23, 2026
While driving southbound on the [XXX] in a rented 2023 Kia EV6 from The Hertz Corporation, picked up in [XXX] on XXX, the vehicle entered "Power Limited" mode without warning. The vehicle lost normal propulsion and decelerated from highway speed to a crawl, forcing 4-5 emergency stops onto the highway shoulder over several miles while semi-trucks passed at 70+ mph in live traffic, with two minor c... Read more
Incident date: Feb 23, 2026
While driving southbound on the [XXX] in a rented 2023 Kia EV6 from The Hertz Corporation, picked up in [XXX] on XXX, the vehicle entered "Power Limited" mode without warning. The vehicle lost normal propulsion and decelerated from highway speed to a crawl, forcing 4-5 emergency stops onto the highway shoulder over several miles while semi-trucks passed at 70+ mph in live traffic, with two minor c... Read more
Incident date: Aug 12, 2026
Sunroof broke when trying to open it. Now it’s in the open, venting, position unable to close. Dealership can’t look at it for a week so I’m risking water damage. Vehicle only has 31,000 miles on it and is just past the 5 yr warranty of course
Incident date: Aug 1, 2022
Window falls into the door. The rear two windows have been repaired 3 times. They are currently both broken again along with the front drivers side. I currently have three windows being help up by tape. They are taped to the frame of the door to stop the window from falling into the door. I don't know why this wasn't a recall. I see there is a TSB BOD300. The dealership repaired once but never in... Read more
KIA
TELLURIDE HYBRID
(2027) - SEAT BELTS
Aug 13, 2026
Incident date: Aug 1, 2026
An incorrect vehicle sensor installed in the driver seat assembly can cause locking and sensor miscommunications, triggering false alarms or failure-to-retract warnings.
Incident date: Aug 12, 2026
2018 Kia Sportage (78,051 miles). Vehicle is part of the Kia Engine Class Action Settlement due to severe internal engine defects. The engine suffers from catastrophic oil consumption, running almost completely dry three times in less than six months with no external leaks, meaning it is internally burning motor oil at a dangerous rate.This known engine defect caused severe consequential damage to... Read more
Incident date: Aug 13, 2026
Need an engine replaced for the infamous knocking of the motor from the previous class action but my model isn’t covered. Ridiculous to need a new engine on a less than 5 year old car
Incident date: Jul 31, 2026
Engine piston recall defect. Car has been at the dealership 12 days today and has been diagnosed and has been submitted to a Kia corporate case for repair free of charge. Car had no warning lights on and basically blew up on me driving home from my overnight work shift Thursday into Friday, July 31 morning. Every day they tell me they will give me a loaner and every day they lie. I have called unt... Read more