Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 60,583 complaints for KIA
Incident date: May 9, 2026
While driving on the highway on Mother’s Day weekend with my wife and daughter, the vehicle suddenly lost acceleration and engine power while traveling on a 5-lane beltway. The vehicle would not accelerate and I was unable to maintain normal highway speed. I had to coast to the side of the road with the hazard lights activated because of the safety risk. The vehicle was eventually restarted aft... Read more
Incident date: Jun 11, 2026
Vehicle shifts into drive and reverse, but will not move freely. Feels as though brakes are locked up, but emergency brake is not on.
Incident date: Jun 11, 2026
Vehicle shifts into drive and reverse, but will not move freely. Feels as though brakes are locked up, but emergency brake is not on.
Incident date: May 29, 2026
While charging at a L3 station, charging was interrupted with a pop (which turned out to be ablown fuse). Two warning lights appeared on the dashboard (battery and vehicle with exclamation points) as well as message to "Check electrical vehicle system". Kia Connect told me to exit the vehicle and that it would need to be towed to the dealer. Dealer Service Office confirmed it was not safe to be in... Read more
Incident date: Jun 11, 2026
Subject: Safety Complaint – Power Sliding Door Failure Injuring Child (2026 Kia Carnival) I am submitting a safety complaint regarding a 2026 Kia Carnival. During normal use, the vehicle’s automatic power sliding door closed while my [XXX] child was partially outside the vehicle near the door track area. The door continued to close and did not stop or reverse when it encountered my child, re... Read more
1 injured
Incident date: Jun 5, 2026
At low and moderate speeds, engine intermittently and slightly stalls? A rapid alarm sounds and no signal lights up on dashboard. This is corrected by tapping on the gas. This has been an ongoing issue since 2022. The last date this occcured 6/5/2026 mileage 32149 7:15pm traveling at 30 mph driving into direct sunlight signs: fast rapid alarm went on no light or visual alert on dashboard sli... Read more
Incident date: Nov 10, 2025
Since November 2025, this vehicle has experienced repeated loss of power, severe shaking during acceleration, jerking between gear shifts, abnormal humming/grinding noises, and multiple check engine light events. The condition is most noticeable between approximately 40-70 mph and has repeatedly occurred while driving on highways. On multiple occasions, the vehicle struggled to accelerate properly... Read more
Incident date: Nov 10, 2025
Since November 2025, this vehicle has experienced repeated loss of power, severe shaking during acceleration, jerking between gear shifts, abnormal humming/grinding noises, and multiple check engine light events. The condition is most noticeable between approximately 40-70 mph and has repeatedly occurred while driving on highways. On multiple occasions, the vehicle struggled to accelerate properly... Read more
Incident date: Nov 10, 2025
Since November 2025, this vehicle has experienced repeated loss of power, severe shaking during acceleration, jerking between gear shifts, abnormal humming/grinding noises, and multiple check engine light events. The condition is most noticeable between approximately 40-70 mph and has repeatedly occurred while driving on highways. On multiple occasions, the vehicle struggled to accelerate properly... Read more
Incident date: Jun 11, 2026
We purchased this vehicle toward the end of 2024. Within the first 10 months, there were two major recall issues with this vehicle. The recalls were for the 2nd row seating becoming detached from the frame of the vehicle and the other recall was for the computer logic board having the chance of dying and/or frying. These recalls were less than 10 months since date of purchase. There is now anot... Read more
Incident date: Apr 13, 2026
I have replaced my rotors and my brakes soon as I got the car I’ve had the car for a month now I was in a major accident. Someone walked in front of my car. My emergency brake system did not work my rotors and my brakes, have been scrubbing ever since I got the car. And I don’t know how to fix the situation. The brakes are still going out and sound very horrible. I can’t keep replacing them ... Read more
Crash
2 injured
1 deaths
Incident date: Apr 13, 2026
I have replaced my rotors and my brakes soon as I got the car I’ve had the car for a month now I was in a major accident. Someone walked in front of my car. My emergency brake system did not work my rotors and my brakes, have been scrubbing ever since I got the car. And I don’t know how to fix the situation. The brakes are still going out and sound very horrible. I can’t keep replacing them ... Read more
Crash
2 injured
1 deaths
Incident date: Apr 13, 2026
I have replaced my rotors and my brakes soon as I got the car I’ve had the car for a month now I was in a major accident. Someone walked in front of my car. My emergency brake system did not work my rotors and my brakes, have been scrubbing ever since I got the car. And I don’t know how to fix the situation. The brakes are still going out and sound very horrible. I can’t keep replacing them ... Read more
Crash
2 injured
1 deaths
Incident date: Apr 3, 2025
My transmission failed the week I got it it was inspected by the dealership and I was told that they could not do anything about it I’ve been calling them for a whole year I’ve made notes and complaints I’ve contacted my lender they contacted the dealership to trade me in a new car and was told no I have been out of thousands of dollars paying every month I’ve been ubering I’ve been late... Read more
Incident date: Jun 5, 2026
I was going to Villa Toscana homestead , and in that road there a big hole and made my tire explode . No light on homestead road to be able to see the big hole.
Incident date: Jun 11, 2026
The horn isn’t making any noise at all. There were no warning lamps or messages, I didn’t know until I needed to use my horn.
Incident date: May 14, 2026
I did not have an incident yet. I was advised by my local State representative Jimmy Gordon's office. They stated were unable to help me get reimbursement for the $8000 I just paid my Kia dealer, but that I should make a complaint on this website. What happened is that I was hearing an odd noise and it was slipping. I went in thinking it was my tires and it needed alignment- so I had them replace... Read more
Incident date: May 20, 2026
The sliding doors do not latch/close all the way. The light on the dash does not show the doors are not closed. The doors have opened while driving with children in the back seat. The same for the trunk.
Incident date: Jun 11, 2026
In getting the ACU recall fixed, it was found that the Airbag Module is not responding. The ACU cannot be fixed unless the airbag module is fixed. It is my understanding that this is the part before the ACU. This is at a cost of $959 and not covered under the current recall.
Incident date: Jun 10, 2026
Engine shuts off without warning while driving. First reported to the dealer on XXX (approximately 12,000 miles) and has continued for 2.5+ years despite repeated repair attempts. Shutoffs typically occur at low speed while decelerating, such as turning into neighborhoods or approaching stops, but have also occurred while coasting at 33 mph on a busy road with cruise control active (August 8, 2025... Read more
Incident date: Jun 10, 2026
Engine shuts off without warning while driving. First reported to the dealer on XXX (approximately 12,000 miles) and has continued for 2.5+ years despite repeated repair attempts. Shutoffs typically occur at low speed while decelerating, such as turning into neighborhoods or approaching stops, but have also occurred while coasting at 33 mph on a busy road with cruise control active (August 8, 2025... Read more
Incident date: May 31, 2024
2022 Kia Sorento failed to increase speed when accelerator was depressed , engine RPMs increased, but no subsequent speed increase. The Amber ISG light was flashing, with no other warning lights. The car was driven to a safe pull out, placed in park, turned off and restarted, no flashing light. The car accelerated satisfactorily afterwards. This has happened several times in the last two years. Bo... Read more
Incident date: May 31, 2024
2022 Kia Sorento failed to increase speed when accelerator was depressed , engine RPMs increased, but no subsequent speed increase. The Amber ISG light was flashing, with no other warning lights. The car was driven to a safe pull out, placed in park, turned off and restarted, no flashing light. The car accelerated satisfactorily afterwards. This has happened several times in the last two years. Bo... Read more
Incident date: May 31, 2024
2022 Kia Sorento failed to increase speed when accelerator was depressed , engine RPMs increased, but no subsequent speed increase. The Amber ISG light was flashing, with no other warning lights. The car was driven to a safe pull out, placed in park, turned off and restarted, no flashing light. The car accelerated satisfactorily afterwards. This has happened several times in the last two years. Bo... Read more
Incident date: Mar 18, 2025
The contact owns a 2014 Kia Sorento. The contact stated that while driving on several occasions at various speeds, the brake pedal was depressed and traveled further than normal intermittently. The vehicle was taken to an independent mechanic, where the failure could not be replicated. The vehicle was then taken to a dealer, where it was diagnosed that the HECU had failed and needed to be replaced... Read more
Incident date: Jun 9, 2026
Steering wheel is turning completely around and made a noise. I noticed my steering wheel is loose it has been like that for time. But yesterday was the first time it turned completely around were I could not control it.
Incident date: Jun 9, 2026
2018 Kia Optima Dealer Ed Voyles Kia Smyrna began Recall SC340. Vehicle drove in running. Dealer flashed ECM software, discovered non-original engine/ECU. Vehicle now won’t start. Dealer document states 'will not start after recall.' Dealer refuses to restore to running condition citing prior repairs. This violates 49 USC 30120
Incident date: Mar 1, 2026
Sunroof wouldnt close. Broken assembly.
Incident date: Jun 1, 2026
I am the owner of a 2025 KIA Telluride. The engine shuts completely off with a Warming stating "Engine OFF! Shift to P or N, then restart engine". Car has no power and creates a dangerous situation in traffic. You are on a highway and you have to stop the car to restart. The traffic flow is dangerously interrupted. This issue happens randomly on it's own time and the reason is still unknown. The d... Read more
Incident date: May 23, 2025
Oil pressure sensor failure on the engine, there is an open TSB for this same issue/same engine on other Kia models but not the Stinger. Dealer verified that the oil pressure is fine and that it is the sensor, independently verified by a third party shop. Dealer charge is over $3k for the repair and third party is just about $2k.
Incident date: Jun 8, 2026
The vehicle is suffering from a chronic, cascading powertrain and fuel management defect that has resulted in a critical safety hazard: sudden engine stalling. Over the last 17,000 miles, the vehicle has experienced three severe engine/emissions failures that the manufacturer has been unable to permanently resolve. At approximately 30,000 miles (on 29-Jun-2025), the engine suffered a severe Cylin... Read more
Incident date: Jun 8, 2026
The vehicle is suffering from a chronic, cascading powertrain and fuel management defect that has resulted in a critical safety hazard: sudden engine stalling. Over the last 17,000 miles, the vehicle has experienced three severe engine/emissions failures that the manufacturer has been unable to permanently resolve. At approximately 30,000 miles (on 29-Jun-2025), the engine suffered a severe Cylin... Read more
Incident date: Jun 8, 2026
The sunroof failed and is stuck open. This creates a hazard as you cannot secure the vehicle, it is open to the elements, and you have highway noise. This is not a simple small motor fix it is $3000+ and a complete replacing of the track/cassette.
Incident date: Jun 9, 2026
Not due to recalls. My entire car was malfunctioning over the backup camera. Every system was being displayed on my dashboard as all lights were on. Turning signals and four ways would not work, my steering became tight and hard to turn.
Incident date: Jun 9, 2026
Not due to recalls. My entire car was malfunctioning over the backup camera. Every system was being displayed on my dashboard as all lights were on. Turning signals and four ways would not work, my steering became tight and hard to turn.
Incident date: Jun 9, 2026
Not due to recalls. My entire car was malfunctioning over the backup camera. Every system was being displayed on my dashboard as all lights were on. Turning signals and four ways would not work, my steering became tight and hard to turn.
Incident date: May 26, 2026
The contact owns a 2022 Kia Niro. The contact stated that while driving from a complete stop at 5 MPH, the vehicle was T-boned on the passenger's side by a Jeep Grand Cherokee driving at high speed. Due to the impact, the contact's head struck the dashboard. The other vehicle fled the scene of the crash. The airbag deployed on the passenger side but did not deploy on the driver's side. No warning ... Read more
Crash
1 injured
Incident date: Jun 10, 2026
The vehicle experiences a recurring mechanical failure where the electronic AWD coupling/rear axle locks up and binds when accelerating through turns. This creates an immediate safety hazard by altering steering dynamics and causing vehicle hesitation or severe wheel hop in intersection turns. A certified Kia dealership has already fully replaced the entire factory AWD Coupling assembly twice: fir... Read more
Incident date: Jun 10, 2026
The vehicle experiences a recurring mechanical failure where the electronic AWD coupling/rear axle locks up and binds when accelerating through turns. This creates an immediate safety hazard by altering steering dynamics and causing vehicle hesitation or severe wheel hop in intersection turns. A certified Kia dealership has already fully replaced the entire factory AWD Coupling assembly twice: fir... Read more
Incident date: Jun 10, 2026
The vehicle experiences a recurring mechanical failure where the electronic AWD coupling/rear axle locks up and binds when accelerating through turns. This creates an immediate safety hazard by altering steering dynamics and causing vehicle hesitation or severe wheel hop in intersection turns. A certified Kia dealership has already fully replaced the entire factory AWD Coupling assembly twice: fir... Read more
Incident date: Jun 7, 2026
Usually the car would be taken to a shop for an oil change and I did it myself last time and realized the oil was pretty low. I checked over the weekend and noticed the dip stick marked the oil as 2/3 full after waiting 10 minutes for it to cool down a bit. This is alarming because when I filled the oil it was close to the max level.
Incident date: Jun 1, 2026
The tire separated after only 20k miles. Mechanic stated that I still had half of the tires life left. Was advised not to drive more than a mile on it as it could blow out and cause harm to myself and 2 young children. I had two new tires put on the vehicle. My mechanic will be checking the two remaining at every oil change I have in the future. There was no warning, my vehicle started violently s... Read more
Incident date: Dec 31, 1969
Large delamination of paint on the vehicle.
Incident date: Jun 6, 2026
I was driving down the highway when I kinda noticed speed changed. ABS lights, foreword collision light, and rear end lights, so I turned around went back home. I rarely drive my car and I never had any problems with it. I purshased it brand new.
Incident date: Jun 6, 2026
I was driving down the highway when I kinda noticed speed changed. ABS lights, foreword collision light, and rear end lights, so I turned around went back home. I rarely drive my car and I never had any problems with it. I purshased it brand new.
Incident date: Jun 6, 2026
I was driving down the highway when I kinda noticed speed changed. ABS lights, foreword collision light, and rear end lights, so I turned around went back home. I rarely drive my car and I never had any problems with it. I purshased it brand new.
Incident date: Jan 17, 2026
I had a engine replacement under Pi1803 they gave me the vechile back w active abs light exuast leak and damaged click spring refused ti look at till I paid dx fee this all appeared the day I went to pick uo vechicle
Incident date: Jan 17, 2026
I had a engine replacement under Pi1803 they gave me the vechile back w active abs light exuast leak and damaged click spring refused ti look at till I paid dx fee this all appeared the day I went to pick uo vechicle
Incident date: Jun 5, 2026
In November 2025, with approximately 6,900 miles on the vehicle, I reported brake issues to the dealership. After inspection, the dealership resurfaced (turned) the brake rotors at no charge. At that time, I was led to believe that the issue had been corrected. However, in June 2026, with only 14,300 miles on the vehicle, I returned to the dealership because the same symptoms had reappeared. I was... Read more
Incident date: May 27, 2026
Idle stop and go system randomly auto disabled on start, unable to enable. Causes vehicle to be unable to accelerate faster than 25mph.