Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,163 complaints for KEYSTONE
Incident date: Feb 1, 2016
THIRD TEAR BRAKE LIGHT'- GASKET ON BRAKE LIGHT LEAKS WATER DURING RAIN STORM.
Incident date: Jan 29, 2018
I JUST BOUGHT A NEW 5TH WHEEL COUGAR TRAVEL TRAILER LAST MAY. THE WHOLE BOTTOM FRAME IS BENDING AND DEGRADING BECAUSE I SUSPECT IT WAS MADE WITH CHEAP CHINESE STEEL. THE MANUFACTURER REFUSES TO TAKE RESPONSIBILITY FOR THE ISSUE AND IS BLAMING IT ON HITTING THE CURB WHICH IS PHYSICALLY IMPOSSIBLE. OTHER PEOPLE ON-LINE COMPLAIN OF SIMILAR FRAME FAILURE. THE RV INDUSTRY IS NOT PROPERLY REGULATED A... Read more
Incident date: Jun 28, 2017
TL* THE CONTACT OWNS A 2016 KEYSTONE OUTBACK. WHILE THE VEHICLE WAS UNDERGOING A MANDATORY INSPECTION, THE CONTACT WAS INFORMED THAT THERE WAS A DIP IN THE ROOF NEAR THE AIR CONDITIONING UNIT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED ORE REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: [XXX]. NO FURTHER ASSIS... Read more
Incident date: Jan 1, 2018
2018 KEYSTONE SUNSET TRAIL. CONSUMER WRITES IN REGARDS TO SLIDE CABLE MECHANISM. *LD THE CONSUMER STATED THE SLIDE CABLES AND MECHANISMS BROKE ON TWO OCCASIONS WITHIN TWO MONTHS OF VEHICLE PURCHASE. THE VEHICLE WAS REPAIRED UNDER WARRANTY. THE CONSUMER IS CONCERNED THE FAILURE WILL RECUR AFTER THE WARRANTY EXPIRED. *JS
Incident date: Nov 1, 2017
I HAVE A 2015 KEYSTONE COUGAR FIFTH WHEEL TRAILER AND HAD A FAILURE OF THE SPARE TIRE CARRIER THAT IS MOUNTED TO THE BUMPER OF A PULL OUT BIKE/STORAGE TRAY. THE SPARE TIRE CARRIER BROKE OFF AND THE TIRE COULD HAVE CAUSED TERRIBLE DANGER TO ANOTHER VEHICLE, BUT FORTUNATELY THAT DID NOT OCCUR. I GOT NO RESPONSE FROM KEYSTONE OR GUIDANCE ON HOW TO RESOLVE THE ISSUE. I SEE THAT THERE WAS A RECALL I... Read more
Incident date: Jan 30, 2016
SHORTLY AFTER PICKING UP OUR NEW RV , WE NOTICED THE TWO CENTER SLIDEOUTS WOULD CREEP OUT WHILE TOWING RV ON HIGHWAY. WE HAVE NOTIFIED KEYSTONE OF THIS PROB AND HAVE HAD THE RV IN THE SHOP 2 TIMES AND WAS TOLD IT WAS A HYDRAULIC LEAK , AND STILL TO THIS DAY IT IS STILL THE SAME PROBLEM, SLIDEOUT ARE COMING OUT GOING DOWN HIGHWAY. I AM TAKING THE RV BACK IN AGAIN TO ANOTHER REPAIR SHOP. THIS IS A ... Read more
Incident date: Jan 30, 2016
SHORTLY AFTER PICKING UP OUR NEW RV , WE NOTICED THE TWO CENTER SLIDEOUTS WOULD CREEP OUT WHILE TOWING RV ON HIGHWAY. WE HAVE NOTIFIED KEYSTONE OF THIS PROB AND HAVE HAD THE RV IN THE SHOP 2 TIMES AND WAS TOLD IT WAS A HYDRAULIC LEAK , AND STILL TO THIS DAY IT IS STILL THE SAME PROBLEM, SLIDEOUT ARE COMING OUT GOING DOWN HIGHWAY. I AM TAKING THE RV BACK IN AGAIN TO ANOTHER REPAIR SHOP. THIS IS A ... Read more
Incident date: May 10, 2017
BATTERIES ARE NOT STORED PROPERLY NO BATTERY BOXES OR IMPROPER STRAP DOWNS
Incident date: Oct 28, 2017
BRACE, ARTICULATING STEPS - FRACTURE. THE ARTICULATING STEPS TO THE MAIN CABIN ARE UNSUPPORTED DUE TO A FRACTURE IN THE REARMOST WELD OF THE BRACE IN WHICH THE STEP ASSEMBLY RESTS ON IN THE FULLY ARTICULATED/OPEN STATE. ENTRY AND EGRESS BY AN OCCUPANT IS CHARACTERIZED BY A SUDDEN DROP DURING ENTRY/EXIT. LOADING THE BRACE CAUSES THE BRACE TO DISENGAGE FROM ITS MATING SURFACE DUE TO THE BROKEN WELD... Read more
KEYSTONE
PLACD96TL1
(9999) - STRUCTURE:BODY:ROOF AND PILLARS
Oct 23, 2017
Incident date: Jun 19, 2017
THE ROOF OF OUR 2016 OUTBACK 276UBH HAS BEEN DEEMED A SAFETY HAZARD BY TWO CERTIFIED INDEPENDENT RV REPAIR COMPANIES. THE DAMAGE WAS SUBMITTED TO KEYSTONE ( THE MANUFACTURER OF THE UNIT) WITHIN OUR ONE YEAR WARRANTY PERIOD AND THE CLAIM WAS DENIED, BY KEYSTONE.
Incident date: Jul 20, 2017
A SHACKLE ON THE LEAF SPRING FAILED WHILE IN MOTION. FAILURE WAS FOUND DURING ROUTINE PHYSICAL INSPECTION. FURTHER FAILURE OF THE THE ATTACHMENT POINTS COULD HAVE CAUSED THE LOSS OF ONE OR MORE AXLES.
Incident date: Oct 16, 2017
DRIVERS SIDE REAR LEAF SPRING HANGER SHEARED OFF FROM FRAME WHILE UNDERWAY. I HAD A WELDER TELL ME THAT THE WELDS LOOKED LIKE THEY HAD "UNDERCUT" . WHILE THE UNIT WAS AT THE FACTORY REPAIR CENTER FOR OTHER FAILURES, I WAS TOLD THERE WERE NO ISSUES. THIS FAILURE TOOK PLACE WITHIN WEEKS OF THE FACTORY INSPECTION. AXLE SEPARATION FROM THE FRAME COULD HAVE HAPPENED IF THIS WASN'T CAUGHT QUICKLY. I HAD... Read more
Incident date: Sep 4, 2017
WE HAVE TWO ISSUES WITH THE FIFTH WHEEL CAMPER IN QUESTION. WE ONLY FELT IT NECCESARY TO CONTACT THE NHTSA BECAUSE THE MANUFACTURER REFUSED TO REMEDY THE OBVIOUS PROBLEM WHEN WE WERE AT AN AUTHORIZED SERVICE CENTER AND ASKED THEM TO IN THE INTEREST OF OUR SAFETY AND THAT OF OTHER MOTORISTS. THE FIFTH WHEEL CAME WITH THE WRONG SIZE WHEEL AND TIRE WITH THREE BEING LARGER TIRES ON 16' RIMS AND ONE BE... Read more
Incident date: Sep 4, 2017
WE HAVE TWO ISSUES WITH THE FIFTH WHEEL CAMPER IN QUESTION. WE ONLY FELT IT NECCESARY TO CONTACT THE NHTSA BECAUSE THE MANUFACTURER REFUSED TO REMEDY THE OBVIOUS PROBLEM WHEN WE WERE AT AN AUTHORIZED SERVICE CENTER AND ASKED THEM TO IN THE INTEREST OF OUR SAFETY AND THAT OF OTHER MOTORISTS. THE FIFTH WHEEL CAME WITH THE WRONG SIZE WHEEL AND TIRE WITH THREE BEING LARGER TIRES ON 16' RIMS AND ONE BE... Read more
Incident date: Sep 4, 2017
WE HAVE TWO ISSUES WITH THE FIFTH WHEEL CAMPER IN QUESTION. WE ONLY FELT IT NECCESARY TO CONTACT THE NHTSA BECAUSE THE MANUFACTURER REFUSED TO REMEDY THE OBVIOUS PROBLEM WHEN WE WERE AT AN AUTHORIZED SERVICE CENTER AND ASKED THEM TO IN THE INTEREST OF OUR SAFETY AND THAT OF OTHER MOTORISTS. THE FIFTH WHEEL CAME WITH THE WRONG SIZE WHEEL AND TIRE WITH THREE BEING LARGER TIRES ON 16' RIMS AND ONE BE... Read more
Incident date: Jul 3, 2017
THE TRAILER HAD A SEVERED BRAKE WIRE, THE RESULT OF AN INSTALLATION ISSUE. THE WIRE WAS TOO LOOSE AND WAS ALLOWED TO REST ON ROTATING COMPONENTS. THE OTHER THREE WHEELS ALSO HAD LOOSE WIRES THAT THE TECHNICIAN HAD TO SECURE, THOUGH THEY DIDN'T NEED TO BE MENDED. THE PROBLEM WAS FIRST NOTICED WHILE THE VEHICLE WAS IN MOTION ON A CITY STREET. THE BRAKE CONTROL BOX WAS READING SHORT CIRCUIT AND ... Read more
Incident date: Jun 28, 2017
TIRE #1 BLEW OUT IN OKLAHOMA ON JUNE 14TH AND WAS LEFT BEHIND. AT THE TIME, I THOUGHT IT WAS A RANDOM FAILURE AND JUST MOVED ON. TIRE #2 BLEW OUT IN TENNESSEE ON JUNE 28TH. THE TIRE TECHNICIAN AT DISCOUNT SHOWED ME HOW TIRE #3 WAS SEPARATED AND READY TO FAIL. THE SPARE NEXT TO IT WAS FLAT ACROSS THE TREAD, BUT #3 WAS NOTICEABLY DOMED. AFTER IT WAS REPLACED HE PUSHED DOWN ON THE TREAD AND YOU COU... Read more
Incident date: Jul 21, 2017
WHILE PULLING OUR FIFTH-WHEEL TRAILER, WE HAD A TREAD SEPARATION WITH ONE OF OUR POWER KING TOWMAX STR TIRES. THE RESULTING TIRE FAILURE, CAUSE BODY DAMAGE TO BOTH THE PLASTIC AND ALUMINUM SKIRTING ON THE RV. TRAVELING SPEED: 60 MPH. TIRE PRESSURE: 80 PSI. TREAD DEPTH: 6/32".
Incident date: Aug 26, 2017
FROM THE TIME I LEFT THE DEALER LOT, I NEVER HAD BRAKES THAT WORKED PROPERLY. INCREASING THE OUTPUT FROM THE BRAKE CONTROLLER DIDN'T HELP. THE BRAKES WOULD OVER HEAT AND NEVER FELT THAT I HAD ENOUGH BRAKE TO STOP THE TRAILER/TRUCK. HAD THE BRAKES CHECKED BY SEVERAL RV DEALERS WHICH LED TO AN ADJUST ONLY. RECENT TRIP CAUSED "HOT" BRAKES/WHEELS AND BRAKE SMELL. WENT TO A FACILITY THAT SPECIALIZES ... Read more
Incident date: Aug 26, 2017
FROM THE TIME I LEFT THE DEALER LOT, I NEVER HAD BRAKES THAT WORKED PROPERLY. INCREASING THE OUTPUT FROM THE BRAKE CONTROLLER DIDN'T HELP. THE BRAKES WOULD OVER HEAT AND NEVER FELT THAT I HAD ENOUGH BRAKE TO STOP THE TRAILER/TRUCK. HAD THE BRAKES CHECKED BY SEVERAL RV DEALERS WHICH LED TO AN ADJUST ONLY. RECENT TRIP CAUSED "HOT" BRAKES/WHEELS AND BRAKE SMELL. WENT TO A FACILITY THAT SPECIALIZES ... Read more
Incident date: Jun 29, 2017
TL* THE CONTACT OWNS A 2014 KEYSTONE BULLET. THE CONTACT STATED THAT WATER ENTERED THE REAR PANEL OF THE TRAILER. UPON INSPECTION, THE CONTACT FOUND THAT THE ALUMINUM MOLDING HEATED AND CAUSED THE REAR PANEL TO WARP. AN INDEPENDENT MECHANIC WAS CONTACTED AND CONFIRMED THAT INADEQUATE MATERIAL WAS USED, WHICH CAUSED THE FAILURE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WA... Read more
Incident date: Aug 10, 2017
BACK BUMPER WELDS BREAKING WITH A SPARE WHEEL MOUNTED THERE.
Incident date: Jul 29, 2017
SLIDES OPEN WHILE MOVING TRAILER- PASSIVE. EMERGENCY WINDOW IN BEDROOM FLEW OFF TRAILER ON HIGHWAY- FAULTY LATCH AS NEVER OPENED AND LATCH WAS IN CLOSED POSITION
Incident date: Jul 10, 2017
TL* THE CONTACT OWNS A 2017 KEYSTONE MONTANA EQUIPPED WITH TRAILER KING TIRES, TIRE LINE: XT RADIAL N/A, TIRE SIZE: ST235/80/R16 AND DOT NUMBER: ADD85HFST WITH A MAX LOAD RATING OF 3,080 LBS AT 80PSI. THE CONTACT STATED THAT THE GROSS RATING ON THE TIRES DID NOT MEET SPECIFICATIONS PER THE MANUFACTURER MANUAL. THE CONTACT STATED THAT EACH TIRE WAS OVERLOADED BY 230 LBS BASED ON THE MANUFACTURER F... Read more
Incident date: Jul 21, 2017
TRAILER IS LESS THAN A YEAR OLD. CAME ORIGINAL WITH TRAILER KING TIRES. DATE CODE 1015. ON JULY 21ST, 2017. I CHECKED TIRE PSI BEFORE LEAVING OVERNIGHT STAY. ALL TIRES WERE BETWEEN 78-80PSI. AFTER 49-50 MILES INTO TRIP ON I 75 NORTH BOUND. THE RR TIRE BLEW OUT. ROAD SPEED AT WHICH TIRE WAS RUN WAS BETWEEN 64-66 MPH. WE WERE AT 65 MPH WHEN BLOW-OUT OCCURRED. NO DEBRIS IN ROADWAY. CHANGED TIRE & D... Read more
Incident date: Nov 1, 2016
TL* THE CONTACT OWNS A 2017 KEYSTONE BULLET TRAVEL TRAILER. WHILE DRIVING AT SPEEDS ABOVE 60 MPH, THE TRAILER BECAME EXTREMELY UNSTABLE AND SWAYED AND ROCKED BACK AND FORTH. THE TRAILER WAS TAKEN TO THE DEALER (CAMPING WORLD OF NEW PORT RICHIE IN HOLIDAY, FLORIDA). THE HITCH AND TIRES WERE REPLACED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFE... Read more
Incident date: Jul 6, 2017
TIRE BLEW OUT CAUSING 1,850.00 DAMAGE NOT COUNTING NEW TIRE. NOVEMBER 2016 . NEXT TRIP JULY 6 2017 HAD BLOW OUT 7 MILES DOWN THE HWY SECOND TIRE BLEW OUT CAUSING EXTENSIVE DAMAGE . TIRES ARE TOW MAX235/80/16 . I HAD 5 NEW ONES PUT ON THE ONES THAT DIDN'T BUST ARE ALL KNOTTED UP LIKE THE BELTS ARE BROKE I SAVED THE TIRES .*DT*JB
Incident date: Jul 14, 2017
AFTER ONLY 3000 MILES AND 5 YEARS OF AGE TWO OF THESE TIRES BLEW WITH SEPERATION FAILURES. 70 PSI AND NO DEBRIS ON THE ROAD. 65 MPH CRUISE FOR ABOUT AN HOUR. THE TIRES WERE NOT HOT. THE 2012 RAPTOR TRAILER SUSTAINED DAMAGE TO THE SIDING ABOVE THE WHEEL WELL.
Incident date: May 26, 2017
CENTRAL A/C SYSTEM ALLOWS RAIN-WATER TO COME INTO THE COACH THRU THE EXTERIOR SHROUD HOUSING AND IT FLOWS/DRIPS INTO THE AIR RETURN IN THE CEILING (WHERE THERE IS ALSO ELECTRICAL/WIRING) AND THE RAIN WATER THEN RUNS TO THE AIR FILTER, SATURATES IT AND THEN DRIPS ONTO THE TOP OF THE KITCHEN CABINETS, DOWN THE WALL TO THE STOVE AND COUNTER IN THE KITCHEN. THIS MAY RESULT IN A SAFETY ISSUE SOON DUE ... Read more
Incident date: Jul 1, 2017
TL* THE CONTACT OWNS A 2017 KEYSTONE MONTANA. THE CONTACT STATED THAT THE SIDE CURTAINS INSTALLED HAD SHARP, PROTRUDING STEEL PIECES COMING OUT OF THEM. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 30.
Incident date: Jun 24, 2017
TL* THE CONTACT OWNS A 2006 KEYSTONE COUGAR 314 EFS RV. THE CONTACT STATED THAT THE FRONT END COLLAPSED WHILE DRIVING 60 MPH. THE VEHICLE WAS TAKEN TO SOUTH COUNTRY RV REPAIR (541-863-3826) WHERE IT WAS DIAGNOSED THAT THE FRONT FRAME AND KINGPIN SEPARATED DUE TO POOR METAL AND WELDING. THE RV WAS REPAIRED AND THE FRAME AND KINGPIN WERE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE W... Read more
Incident date: May 15, 2017
TL* THE CONTACT OWNS A 2014 KEYSTONE BULLET 284RLS TRAVEL TRAILER 28FT. THE CONTACT STATED THAT THE VEHICLE'S LIGHT SWITCHES BECAME INOPERABLE. UPON EXPECTING THE CEILING LIGHTS, THE CONTACT NOTICED THAT THE LIGHT SWITCHES HAD MELTED AND BURNED. THE CONTACT ALSO STATED THAT THE SOCKETS WERE BURNED. THE CONTACT STATED THAT THE SWITCHES WERE MOUNTED TO THE EXTERIOR OF THE WOODEN CABINETS AND WAS CON... Read more
Fire
Incident date: Oct 1, 2016
2016 KEYSTONE COUGAR RV. CONSUMER WRITES IN REGARDS TO THREADED ROD THAT CLAMPS DOWN THE PROPANE TANKS BECAME UNSCREWED FROM TRAILER TONGUE WITH GAS REGULATOR STILL ATTACHED. *SMD UPDATED 06/26/2017*JS UPDATED 08/09/17*LJ *CN
KEYSTONE
COPPER CANYON
(2008) - ELECTRICAL SYSTEM
Jun 10, 2017
Incident date: Apr 25, 2017
UPSTATE TRUCK & RV SOLD ME A USED CAMPER THAT HAS VERY BOLD,CRACKED ROTTED 4 TIRES, ALL ELECTRICAL ISSUES THROUGHOUT ENTIRE CAMPER AND HARNESS HITCH TOO MORE. THEY PROMISED ME IT WAS IN GREAT CONDITION & DELIVERED IT TOOK MY CHECK & LEFT. ALSO IT PASSED NYS INSPECTION THIS WAY? I AM CONCERNED BECAUSE THEY HAVE A USED VEHICLE LOT. HOWEVER I CAN'T ENJOY CAMPING UNTIL ALL THE REPAIRS ARE DONE.THIS H... Read more
KEYSTONE
COPPER CANYON
(2008) - ELECTRONIC STABILITY CONTROL (ESC)
Jun 10, 2017
Incident date: Apr 25, 2017
UPSTATE TRUCK & RV SOLD ME A USED CAMPER THAT HAS VERY BOLD,CRACKED ROTTED 4 TIRES, ALL ELECTRICAL ISSUES THROUGHOUT ENTIRE CAMPER AND HARNESS HITCH TOO MORE. THEY PROMISED ME IT WAS IN GREAT CONDITION & DELIVERED IT TOOK MY CHECK & LEFT. ALSO IT PASSED NYS INSPECTION THIS WAY? I AM CONCERNED BECAUSE THEY HAVE A USED VEHICLE LOT. HOWEVER I CAN'T ENJOY CAMPING UNTIL ALL THE REPAIRS ARE DONE.THIS H... Read more
KEYSTONE
COPPER CANYON
(2008) - EXTERIOR LIGHTING
Jun 10, 2017
Incident date: Apr 25, 2017
UPSTATE TRUCK & RV SOLD ME A USED CAMPER THAT HAS VERY BOLD,CRACKED ROTTED 4 TIRES, ALL ELECTRICAL ISSUES THROUGHOUT ENTIRE CAMPER AND HARNESS HITCH TOO MORE. THEY PROMISED ME IT WAS IN GREAT CONDITION & DELIVERED IT TOOK MY CHECK & LEFT. ALSO IT PASSED NYS INSPECTION THIS WAY? I AM CONCERNED BECAUSE THEY HAVE A USED VEHICLE LOT. HOWEVER I CAN'T ENJOY CAMPING UNTIL ALL THE REPAIRS ARE DONE.THIS H... Read more
KEYSTONE
MINI KLASSIC
(9999) - EQUIPMENT:ELECTRICAL
Jun 8, 2017
Incident date: Apr 10, 2017
I PURCHASED A 2017 COLEMAN TRAVEL TRAILER AND ON OUR VERY 1ST TRIP THE ELECTRONIC AWNING OPENED WHILE WE WERE DRIVING. THE OPERATION OF THE AWNING HAS TO HAVE SOMEONE STAND BY THE POWER CENTER AND HOLD THE BUTTON DOWN. NO ONE WAS IN THE TRAVEL TRAILER AND THE BUTTON WAS NOT HELD DOWN. NOW DUTCHMAN SAYS IT'S NOT THEIR PROBLEM BUT OURS. THEY ARE LABELING THIS AN ACCIDENT. HOW THE HECK CAN THIS BE AN... Read more
Incident date: Apr 21, 2017
WHEN STOPPING FOR FUEL WHILE PULLING THE RV ON APRIL 21 I NOTICED THE UNIT TILTING TOWARDS THE RIGHT SIDE. WHEN INSPECTED FURTHER I COULD SEE THERE THE FRAME HAD SPLIT NEAR THE SPRING MIDDLE MOUNTING AREA. THE SPRING BRACKET ON THE FRAME WAS BENT IN GIVING NO SUPPORT TO THE LEAF SPRINGS CAUSING THE UNIT TO SAG TO THE RIGHT SIDE. RV WAS TAKEN TO A REPAIR FACILITY WHERE IT IS CURRENTLY LOCATED AW... Read more
Incident date: Jan 31, 2017
THE BRAKE WIRING WAS INSTALLED FROM THE FACTORY IN SUCH A MANNER THAT RESULTED IN DAMAGED INSULATION, DISCONNECTED WIRES AND DAMAGED PARTS. THIS CREATED INTERMITTENT SHORTING, RESULTING IN LOSS OF ALL BRAKING ON THE TRAILER.
Incident date: Apr 15, 2017
FLOOR IS BUCKLING, COULD LEAD TO FOOT GOING THROUGH FLOOR.
Incident date: Sep 8, 2014
WINDOWS WERE MANUFACTURED IN MEXICO. WINDOWS DO NOT FIT AND IMPROPERLY INSTALLED.CLAIM WAS MADE AND AND DENIED WITHIN WARRANTY PERIOD. KEYSTONE AFTER WARRANTY WAS OUT CHANGED COMPLAINT TO ANOTHER CAUSE WITHOUT INSPECTION AND DENIED AGAIN AS OUT OF WARRANTY. THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.
Incident date: Apr 6, 2017
THE SPARE TIRE HAS A COVER AND THE TRAILER HAS ALWAYS BEEN STORED IN A TEMPERATURE-CONTROLLED GARAGE. THE TIRE WAS INSTALLED ON THE TRAILER (IN THE RIGHT REAR POSITION) FOR THE FIRST TIME, PRESSURE CHECKED (65 PSI), AND DRIVEN 25-30 MILES ON I-25 AT 60-62 MPH BEFORE SUFFERING A CATASTROPHIC BLOW-OUT (ACCOMPANIED BY A VERY LARGE "BANG"). THE ENTIRE TREAD AREA PEELED OFF THE TIRE AND A LARGE HOLE ... Read more
Incident date: Oct 22, 2016
CARBON 387: ARTICULATING ROOF ACCESS LADDER FASTENERS (MULTIPLE) LOOSEN AND BACK OUT OF THE SIDE WALL DURING ROAD MOTION/ USE. LADDER BRACKETS BEGIN TO SEPARATE FROM SIDE WALL CREATING AN UNSAFE CLIMBING CONDITION.
Incident date: Oct 22, 2016
CARBON 387: REAR ELECTRIC BED WITH INTEGRATED COUCH WAS REPLACED DUE TO DEFECTS IN OUTER SEATING MATERIAL. SAFETY RELEASE LATCHES (1 EACH SIDE OF BACK REST) THAT WERE PRESENT IN THE ORIGINAL DESIGN TO PREVENT UNINTENDED PINCH AND/OR INJURY FROM COUCH SEAT BACK ARTICULATION ARE COMMUNICATED BY DEALER TO BE DISCONTINUED BY THE MANUFACTURER. ARTICULATING SEAT BACK MOVES FROM A HORIZONTAL TO A VERTICA... Read more
Incident date: Jul 18, 2016
ALUMINUM FRAMEWORK CONSTRUCTING THE MAIN LIVING AREA SLIDE-OUT PROTRUDES INTO THE TIRE AREA AND CONTACTS THE REAR TIRE DURING JOUNCE CONDITIONS. [PICTURE SHOWN IS FRAMEWORK PULLED AWAY FROM BODY SIDE - AS SHOWN BY MOLDING MISMATCH]
Incident date: Jul 18, 2016
CARBON 387: REAR ELECTRIC BED WITH INTEGRATED COUCH HAS MANUALLY ARTICULATING AND LOCKING SUPPORT LEGS ATTACHED. SUPPORT LEG LOCKS LOOSEN AND DO NOT STAY ENGAGED AFTER USE. UNEXPECTED FAILURE TO STAY IN THE STOWED POSITION CREATES A HIGH RISK FOR INJURY DURING LOADING AND UNLOADING OF THE GARAGE AREA.
KEYSTONE
MONTANA HIGH COUNTRY
(2015) - UNKNOWN OR OTHER
Feb 24, 2017
Incident date: Oct 28, 2016
ATWOOD FURNACE MODEL AFMD35131A CONTROL CARD FAILURE DUE TO DESIGN ERROR THAT PLACES THE CONTROL CARD IN AN AREA WHERE CONDENSATION FROM THE MOTOR COLLECTS. CARD FAILURE CAN RESULT IN POTENTIAL LOSS OF CONTROL OF THE PROPANE SUPPLIED FURNACE AND OVERHEATING AND FIRE. ATWOOD HAS A RELOCATION KIT FOR THE CARD BUT IT HAS NOT BEEN ANNOUNCED AS A RECALL.
Incident date: Feb 17, 2017
BOLT FAILED ON THE AXLE HANGER WHILE TRAVELING DOWN THE ROAD .
Incident date: Jun 24, 2015
TL* THE CONTACT OWNS A 2015 KEYSTONE RAPTOR. THE CONTACT STATED THAT TOP DRIVER SIDE STEP FRACTURED WHILE ENTERING THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED WITH A FAULTY PIN THAT NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V825000 (EQUIPMENT). THE FAILURE MILEAGE WAS UNKNOWN.
KEYSTONE
MOUNTAINEER
(2014) - STRUCTURE:BODY
Feb 13, 2017
Incident date: Jul 28, 2016
WHILE ON I 290 NORTH IN MA. OUR TIRE BLEW OUT AND HIT THE CURB AND DID DAMAGE TO BOTH SIDES OF FIFTH WHEEL . THEN UPON ARRIVAL AT DESTINATION, THE OTHER 3 TIRES HAD BUBBLES . A TOW TRUCK CAME AND PUT ON OUR SPARE.
Crash