Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,147 complaints for KEYSTONE
Incident date: Sep 29, 2018
TL* THE CONTACT OWNS A 2019 KEYSTONE ALPINE. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED, TWO LEVELING JACKS STARTED DESCENDING FROM THE TRAILER PREVENTING THE TRAILER FROM MOVING. THE CONTACT PULLED OVER TO THE SHOULDER BUT COULD NOT GET THE JACKS TO RETRACT AND STAY IN PLACE. THE TRAILER WAS TOWED TO THE CONTACT'S DESTINATION. THE MANUFACTURER DISPATCHED A MOBILE SERVICE TECHNICIAN WIT... Read more
Incident date: Sep 29, 2018
TL* THE CONTACT OWNS A 2019 KEYSTONE ALPINE. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED, TWO LEVELING JACKS STARTED DESCENDING FROM THE TRAILER PREVENTING THE TRAILER FROM MOVING. THE CONTACT PULLED OVER TO THE SHOULDER BUT COULD NOT GET THE JACKS TO RETRACT AND STAY IN PLACE. THE TRAILER WAS TOWED TO THE CONTACT'S DESTINATION. THE MANUFACTURER DISPATCHED A MOBILE SERVICE TECHNICIAN WIT... Read more
Incident date: Jul 27, 2018
ON JULY 27, WE WERE CAMPING AT KOA. WHILE SETTING UP IN A CAMPSITE, I HAD OPENED RIGHT SIDE "BASEMENT" HATCH WHICH IS 53"X43" WITH HINGES ALONG THE TOP, WHEN OPEN THE HATCH OR DOOR IS PUSHED UP ALONG THE SIDE THE UNIT AND HELD BY TWO MAGNETS. I FELT IT CONNECT AND LET GO, AND TURNED AND BENT WHILE REACHING IN FOR THE FRONT DOOR MAT, WHICH WAS NEXT TO THE OPEN DOOR, AS I WAS COMING OUT WITH TH... Read more
1 injured
Incident date: Sep 15, 2018
SHAKLE BOLTS HOLDING THE SPRINGS AND AXELS TO THE FRAME ARE LOOSE AND OR STRIPPED CAUSING THE NUT TO FALL OFF THE SHAKLE BOLT AND THE BOLT EVENTUALLY WORKING ITS WAY OUT OF THE MOUNTING ALLOWING THE AXEL TO SHIFT UNDER THE TRAILER POSSIBLY CAUSING AN CATASTOPHIC ACCIDENT. I WAS INFORMED TO CHECK THE BOLTS FROM AN OWNER OF THE SAME YEAR AND MAKE CAMPER. FORTUNATELY, I FOUND ONE STRIPPED READY TO... Read more
Incident date: Aug 22, 2018
MANUFACTURER CERTIFIES COMPLIANCE WITH STANDARD FOR RECREATIONAL VEHICLES NFPA 1192. RV DOES NOT MEET NFPA 1192. MANUFACTURER HAS BEEN MADE AWARE OF THIS AND REFUSES TO CORRECT IT. RV LACKS ADEQUATE FIRE ESCAPE WINDOWS IN VIOLATION OF NFPA 6.2.1
Incident date: Jul 27, 2018
WAS DRIVING ON 10 FREEWAY IN CALIFORNIA WAS MOTIONED BY A PASSING CAR THAT WE HAD A PROBLEM WITH SPARE TIRE ON THE BACK OF OUR RV FIFTHWHEEL. WHEN WE PULLED OVER THE SPARE TIRE WAS NEARLY ON THE GROUND. THE BUMPER WHICH HOLDS THE SPARE TIRE HAD BASICALLY RIPPED AND WAS PEELING AWAY( FROM THE WELDS )AND WAS JUST BARELY HOLDING ON. WHEN WE BOUGHT THE FIFTHWHEEL (BRAND NEW, NOT USED) WE DID NOT ADD... Read more
Incident date: Jul 27, 2018
WAS DRIVING ON 10 FREEWAY IN CALIFORNIA WAS MOTIONED BY A PASSING CAR THAT WE HAD A PROBLEM WITH SPARE TIRE ON THE BACK OF OUR RV FIFTHWHEEL. WHEN WE PULLED OVER THE SPARE TIRE WAS NEARLY ON THE GROUND. THE BUMPER WHICH HOLDS THE SPARE TIRE HAD BASICALLY RIPPED AND WAS PEELING AWAY( FROM THE WELDS )AND WAS JUST BARELY HOLDING ON. WHEN WE BOUGHT THE FIFTHWHEEL (BRAND NEW, NOT USED) WE DID NOT ADD... Read more
Incident date: Jul 2, 2018
THIS INVOLVES NEW CHINESE JUNK TIRES BEING PUT ON TOY HAULERS. KEYSTONE ONE OF THE LARGEST MANUFACTURER OF RV'S PUTS THE CHEAPEST TIRES ON EVEN AFTER BEING TOLD BY MANY OWNERS THAT TIRES ARE EXPLODING GOING DOWN THE HIGHWAY. NOT JUST RUNLETS WHERE IT FALLS APART BUT FULLY INFLATED WHERE IT GOES OFF LIKE A BOMB MY NEW UNIT HAS ST235 80 16 12PLY TRAILER KING TIRES. THESE ARE THE PRIMARY OFFENDERS I ... Read more
Incident date: Jul 2, 2018
THIS INVOLVES NEW CHINESE JUNK TIRES BEING PUT ON TOY HAULERS. KEYSTONE ONE OF THE LARGEST MANUFACTURER OF RV'S PUTS THE CHEAPEST TIRES ON EVEN AFTER BEING TOLD BY MANY OWNERS THAT TIRES ARE EXPLODING GOING DOWN THE HIGHWAY. NOT JUST RUNLETS WHERE IT FALLS APART BUT FULLY INFLATED WHERE IT GOES OFF LIKE A BOMB MY NEW UNIT HAS ST235 80 16 12PLY TRAILER KING TIRES. THESE ARE THE PRIMARY OFFENDERS I ... Read more
Incident date: Jun 23, 2018
I, AS MANY OTHERS WHO BUY RECREATIONAL VEHICLES, HAVE BEEN HAVING SOME ISSUES WITH THESE TIRES BLOWING OUT. WE PURCHASED OUR VEHICLE, BRAND NEW IN FEBRUARY 2018. LESS THAN 500 MILES ON TIRES. THE TIRE PRESSURE WAS CORRECT AND WE HAD A VERY LIGHT LOAD, LESS THAN THEY TIRES ARE SUPPOSED TO BE ABLE TO HANDLE. WE JUST RECENTLY HAD ONE WHICH THANKFULLY NO HARM TO ANYONE BUT OUR CAMPER. AFTER THIS ... Read more
Incident date: Jul 4, 2018
TL* THE CONTACT OWNS A 2014 FORD F-250 HAULING A 2016 KEYSTONE MONTANA. THE TRAILER WAS EQUIPPED WITH TRAILER KING ST RADIAL TIRES, SIZE: 235/80/R16. WHILE THE TRAILER WAS PARKED, A POPPING NOISE WAS HEARD. UPON INSPECTION, THE CONTACT NOTICED THAT THE REAR DRIVER SIDE TIRE HAD EXPLODED. THE TIRE WAS NOT REPLACED. THE DEALER AND TIRE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE TIRE FAILUR... Read more
Incident date: Jun 23, 2018
WHEEL BEARING ON FRONT AXLE WENT OUT WHILE DRIVING ON FREEWAY. I25 IN COLORADO.
Incident date: Jun 23, 2018
WHEEL BEARING ON FRONT AXLE WENT OUT WHILE DRIVING ON FREEWAY. I25 IN COLORADO.
Incident date: Apr 15, 2018
TL* THE CONTACT OWNS A 2016 KEYSTONE MONTANA TRAILER EQUIPPED WITH TRAILER KING TIRES, TIRE LINE: UNKNOWN, TIRE SIZE: 235/80R16. WHILE DRIVING APPROXIMATELY 45 MPH, THE REAR DRIVER'S SIDE TIRE BLEW OUT. AAA WAS CONTACTED AND A TECHNICIAN REPLACED THE TIRE WITH A SPARE. WHILE ON THE WAY TO AN INDEPENDENT MECHANIC, THE FRONT PASSENGER SIDE TIRE BLEW OUT. AAA WAS CONTACTED AGAIN AND ANOTHER TECHNICIA... Read more
Incident date: May 2, 2018
TL* THE CONTACT OWNS A 2007 KEYSTONE RAPTOR EQUIPPED WITH TRAILER KING ST RADIAL TIRES, SIZE: 235/85/R16 (NA). WHILE DRIVING APPROXIMATELY 65 MPH, THE TRAILER BEGAN TO SHAKE AND VIBRATE. AFTER STOPPING TO INSPECT THE VEHICLE, IT WAS DISCOVERED THAT BOTH THE FRONT AND REAR PASSENGER TIRES EXPERIENCED TREAD SEPARATION. THE TIRES WERE REPLACED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER AND AN UNK... Read more
Incident date: Jun 1, 2018
KEYSTONE BULLET TRAVEL TRAILER. CONSUMER WRITES IN REGARDS TO SAFETY RECALL 16V-600. *LD THE CONSUMER WAS UNABLE TO GET IN CONTACT WITH A DEALER TO HAVE THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOTIFIED AND SUGGESTED ANOTHER DEALER, THAT ALSO DID NOT RETURN THE CONSUMER'S PHONE CALL. *JS
Incident date: May 25, 2018
NOTED THAT AFTER FIRST TRIP, TRAILER BRAKING WAS WEAK, REPORTED TO DEALER WHO STATED IT HAD TO BE MY TRUCK. ANOTHER TRIP AND LOST ALL BRAKES TO TRAILER, AGAIN TOLD IT WAS NOT THE TRAILER. UPON INSPECTING UNDER THE UNIT MYSELF I FOUND THE BRAKE WIRES COMPLETELY ABRADED THROUGH. THE WIRING FOR ELECTRIC BRAKES WAS ROUTED TOO CLOSE TO REAR SIDE OF TIRES. WHILE DRIVING, THE TIRES MADE CONTINUOUS CONTAC... Read more
Incident date: Apr 25, 2018
THE POWER WIRE TO THE EMERGENCY BREAKAWAY SWITCH OF A 2018 KEYSTONE ALPINE 3400RS 5TH WHEEL TRAILER WAS WIRED DIRECTLY TO BATTERY POWER WITHOUT A FUSE OR CIRCUIT BREAKER TO PROTECT IT. DUE TO ANOTHER MANUFACTURING PROBLEM, THAT POWER WIRE WAS PINCHED BETWEEN THE PIN BOX (5TH WHEEL HITCH) AND THE FIBERGLASS FRONT CAP OF THE TRAILER. THE INSULATION ON THE WIRE CHAFED DURING TRAVEL DUE TO FLEXING AN... Read more
Incident date: May 8, 2018
PROPANE HOSE FROM TANK TO REGULATOR LEAKING AT BOTH CRIMPED HOSE FITTING CONNECTIONS. APPEARS TO BE MANUFACTURING DEFECT. MANUFACTURERS ID IS: DEKING CORPORATION CO , LTD. LOT NO.852639. HOSE LEAKS UNDER VIBRATION OR DEFLECTION.
Incident date: Nov 25, 2017
CPSC:WE PURCHASED A NEW 2017 KEYSTONE BULLET TRAVEL TRAILER IN SEPTEMBER 2017. WE HAVE TWO DOORS ON OUR TRAILER AND HAVE HAD PROBLEMS WITH THE ENTRY DOOR LOCKS LOCKING WHEN THE LATCH IS IN THE UNLOCK POSITION. THE FIC LOCKS HAVE BOTH LOCKED WHEN THE DOOR WAS JUST CLOSED. THE LAST TIME LEAVING MY DOG ON THE INSIDE AND I WAS LEFT IN 38 DEGREE WEATHER(IN MY PJ'S AND A LIGHT JACKET AND MY CELL PHO... Read more
Incident date: Nov 25, 2017
CPSC:WE PURCHASED A NEW 2017 KEYSTONE BULLET TRAVEL TRAILER IN SEPTEMBER 2017. WE HAVE TWO DOORS ON OUR TRAILER AND HAVE HAD PROBLEMS WITH THE ENTRY DOOR LOCKS LOCKING WHEN THE LATCH IS IN THE UNLOCK POSITION. THE FIC LOCKS HAVE BOTH LOCKED WHEN THE DOOR WAS JUST CLOSED. THE LAST TIME LEAVING MY DOG ON THE INSIDE AND I WAS LEFT IN 38 DEGREE WEATHER(IN MY PJ'S AND A LIGHT JACKET AND MY CELL PHO... Read more
Incident date: Oct 1, 2017
TL* THE CONTACT OWNS A 2017 KEYSTONE OUTBACK TRAILER BEING HAULED BY A 2014 DODGE RAM. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V439000 (STRUCTURE) IN OCTOBER OF 2017. THE CONTACT TOOK THE VEHICLE TO MOTOR SPORTLAND (4001 STATE ST, SALT LAKE CITY, UT 84107) AND THE DRAW BAR WAS REPAIRED. HOWEVER, TWO MONTHS LATER, THE DRAW BAR STARTED TO RUST. THE MANUFACTURER WAS CONTACTE... Read more
Incident date: Oct 1, 2017
BUT BARE STEEL ON TOUNGE RECALL 17V-439 =- DID NOT PRIME OR PAIINT AND IS RUSTING - PER KEYSTONE - NOT THEIR PROBLEM AND SHOULD NOT BE IN THE ENVIRONMENT WHEREIT CAN GET WET. WHAT? - IT IS A TERAVEL REAILER AND IT IS THE TOW BAR. KEYSTONE HAS CREATED A POTENTIALLY WORSE SAFETY ISSUE BY NOT PAINTING THE REPAIR - NOW IT COULD RUST OUT AND FAIL
Incident date: Jan 8, 2018
TL* THE CONTACT OWNS A 2010 KEYSTONE MONTANA EQUIPPED WITH A PUSH-BUTTON PINDICATOR FIRE EXTINGUISHER, MODEL NUMBER: M5PM. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V755000 (EQUIPMENT); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A LOCAL DEALER WAS NOT CONTACTED. THE CON... Read more
Incident date: Jan 15, 2018
KEYSTONE RV FIRE EXTINGUISHERS RECALL 17V-755, SAFETY ADVISORY 17-307. FIRST ALERT FIRE EXTINGUISHERS (BR-260857) AND (23605763). IS THERE A PROBLEM WITH THIS EXTINGUISHERS????
Incident date: Jan 15, 2018
KEYSTONE RV FIRE EXTINGUISHERS RECALL 17V-755, SAFETY ADVISORY 17-307. FIRST ALERT FIRE EXTINGUISHERS (BR-260857) AND (23605763). IS THERE A PROBLEM WITH THIS EXTINGUISHERS????
Incident date: Jan 15, 2018
KEYSTONE RV. CONSUMER WRITES IN REGARDS TO KIDDIE FIRE EXTINGUISHER SAFETY RECALL. *LD *TR
Incident date: Feb 16, 2018
TL* THE CONTACT OWNS A 2015 KEYSTONE IMPACT. THE CONTACT STATED THAT THE BRACKET THAT HELD THE SLIDE OUT FAILED. FURTHERMORE, THE WALL THAT THE BRACKET WAS ON HAD CAVED INSIDE THE VEHICLE. THE DEALER WAS NOT CONTACTED ABOUT THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND BLAMED THE CONTACT FOR NOT KEEPING UP WITH THE MAINTENANCE ON THE VEHIC... Read more
Incident date: Feb 16, 2018
TL* THE CONTACT OWNS A 2015 KEYSTONE IMPACT. THE CONTACT STATED THAT THE BRACKET THAT HELD THE SLIDE OUT FAILED. FURTHERMORE, THE WALL THAT THE BRACKET WAS ON HAD CAVED INSIDE THE VEHICLE. THE DEALER WAS NOT CONTACTED ABOUT THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND BLAMED THE CONTACT FOR NOT KEEPING UP WITH THE MAINTENANCE ON THE VEHIC... Read more
Incident date: Oct 9, 2017
CPSC: THE SIDE SKIRT PANEL BECAME TORN AND WAS READY TO DISLODGE WHILE DRIVING DOWN THE INTERSTATE. DT *JS
Incident date: Oct 9, 2017
CPSC: THE SIDE SKIRT PANEL BECAME TORN AND WAS READY TO DISLODGE WHILE DRIVING DOWN THE INTERSTATE. DT *JS
Incident date: Jun 6, 2016
2015 KEYSTONE RETREAT CAMPER. CONSUMER WRITES IN REGARDS TO POOR CUSTOMER SERVICE, SEVERAL INTERIOR DAMAGES AND CAMPER SLIDE OUT MALFUNCTION. *SMD THE CONSUMER STATED ONE OF THE END TABLES IN THE CAMPER WAS DAMAGED, WATER CAME OUT OF THE HANDLE ON THE KITCHEN SINK, THE REGULATOR WAS INOPERABLE, MOLDING OVER THE DOOR WAS SPLIT, AND THE LIVING ROOM SLIDE OUT APPEARED TO HAVE TIPPED BACKWARDS. T... Read more
Incident date: Jun 6, 2016
2015 KEYSTONE RETREAT CAMPER. CONSUMER WRITES IN REGARDS TO POOR CUSTOMER SERVICE, SEVERAL INTERIOR DAMAGES AND CAMPER SLIDE OUT MALFUNCTION. *SMD THE CONSUMER STATED ONE OF THE END TABLES IN THE CAMPER WAS DAMAGED, WATER CAME OUT OF THE HANDLE ON THE KITCHEN SINK, THE REGULATOR WAS INOPERABLE, MOLDING OVER THE DOOR WAS SPLIT, AND THE LIVING ROOM SLIDE OUT APPEARED TO HAVE TIPPED BACKWARDS. T... Read more
Incident date: Jun 4, 2017
2003-2018 KEYSTONE RV KIDDE FIRE EXTINGUISHERS. CONSUMER WRITES IN REFERENCE TO THE KIDDE FIRE EXTINGUISHER IN THE RV CAMPER. *VA THE CONSUMER STATED THE EXTINGUISHER WOULD NOT DISCHARGE. *JS
Incident date: Feb 1, 2016
THIRD TEAR BRAKE LIGHT'- GASKET ON BRAKE LIGHT LEAKS WATER DURING RAIN STORM.
Incident date: Jan 29, 2018
I JUST BOUGHT A NEW 5TH WHEEL COUGAR TRAVEL TRAILER LAST MAY. THE WHOLE BOTTOM FRAME IS BENDING AND DEGRADING BECAUSE I SUSPECT IT WAS MADE WITH CHEAP CHINESE STEEL. THE MANUFACTURER REFUSES TO TAKE RESPONSIBILITY FOR THE ISSUE AND IS BLAMING IT ON HITTING THE CURB WHICH IS PHYSICALLY IMPOSSIBLE. OTHER PEOPLE ON-LINE COMPLAIN OF SIMILAR FRAME FAILURE. THE RV INDUSTRY IS NOT PROPERLY REGULATED A... Read more
Incident date: Jun 28, 2017
TL* THE CONTACT OWNS A 2016 KEYSTONE OUTBACK. WHILE THE VEHICLE WAS UNDERGOING A MANDATORY INSPECTION, THE CONTACT WAS INFORMED THAT THERE WAS A DIP IN THE ROOF NEAR THE AIR CONDITIONING UNIT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED ORE REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: [XXX]. NO FURTHER ASSIS... Read more
Incident date: Jan 1, 2018
2018 KEYSTONE SUNSET TRAIL. CONSUMER WRITES IN REGARDS TO SLIDE CABLE MECHANISM. *LD THE CONSUMER STATED THE SLIDE CABLES AND MECHANISMS BROKE ON TWO OCCASIONS WITHIN TWO MONTHS OF VEHICLE PURCHASE. THE VEHICLE WAS REPAIRED UNDER WARRANTY. THE CONSUMER IS CONCERNED THE FAILURE WILL RECUR AFTER THE WARRANTY EXPIRED. *JS
Incident date: Nov 1, 2017
I HAVE A 2015 KEYSTONE COUGAR FIFTH WHEEL TRAILER AND HAD A FAILURE OF THE SPARE TIRE CARRIER THAT IS MOUNTED TO THE BUMPER OF A PULL OUT BIKE/STORAGE TRAY. THE SPARE TIRE CARRIER BROKE OFF AND THE TIRE COULD HAVE CAUSED TERRIBLE DANGER TO ANOTHER VEHICLE, BUT FORTUNATELY THAT DID NOT OCCUR. I GOT NO RESPONSE FROM KEYSTONE OR GUIDANCE ON HOW TO RESOLVE THE ISSUE. I SEE THAT THERE WAS A RECALL I... Read more
Incident date: Jan 30, 2016
SHORTLY AFTER PICKING UP OUR NEW RV , WE NOTICED THE TWO CENTER SLIDEOUTS WOULD CREEP OUT WHILE TOWING RV ON HIGHWAY. WE HAVE NOTIFIED KEYSTONE OF THIS PROB AND HAVE HAD THE RV IN THE SHOP 2 TIMES AND WAS TOLD IT WAS A HYDRAULIC LEAK , AND STILL TO THIS DAY IT IS STILL THE SAME PROBLEM, SLIDEOUT ARE COMING OUT GOING DOWN HIGHWAY. I AM TAKING THE RV BACK IN AGAIN TO ANOTHER REPAIR SHOP. THIS IS A ... Read more
Incident date: May 10, 2017
BATTERIES ARE NOT STORED PROPERLY NO BATTERY BOXES OR IMPROPER STRAP DOWNS
Incident date: Jan 30, 2016
SHORTLY AFTER PICKING UP OUR NEW RV , WE NOTICED THE TWO CENTER SLIDEOUTS WOULD CREEP OUT WHILE TOWING RV ON HIGHWAY. WE HAVE NOTIFIED KEYSTONE OF THIS PROB AND HAVE HAD THE RV IN THE SHOP 2 TIMES AND WAS TOLD IT WAS A HYDRAULIC LEAK , AND STILL TO THIS DAY IT IS STILL THE SAME PROBLEM, SLIDEOUT ARE COMING OUT GOING DOWN HIGHWAY. I AM TAKING THE RV BACK IN AGAIN TO ANOTHER REPAIR SHOP. THIS IS A ... Read more
Incident date: Oct 28, 2017
BRACE, ARTICULATING STEPS - FRACTURE. THE ARTICULATING STEPS TO THE MAIN CABIN ARE UNSUPPORTED DUE TO A FRACTURE IN THE REARMOST WELD OF THE BRACE IN WHICH THE STEP ASSEMBLY RESTS ON IN THE FULLY ARTICULATED/OPEN STATE. ENTRY AND EGRESS BY AN OCCUPANT IS CHARACTERIZED BY A SUDDEN DROP DURING ENTRY/EXIT. LOADING THE BRACE CAUSES THE BRACE TO DISENGAGE FROM ITS MATING SURFACE DUE TO THE BROKEN WELD... Read more
KEYSTONE
PLACD96TL1
(9999) — STRUCTURE:BODY:ROOF AND PILLARS
Oct 23, 2017
Incident date: Jun 19, 2017
THE ROOF OF OUR 2016 OUTBACK 276UBH HAS BEEN DEEMED A SAFETY HAZARD BY TWO CERTIFIED INDEPENDENT RV REPAIR COMPANIES. THE DAMAGE WAS SUBMITTED TO KEYSTONE ( THE MANUFACTURER OF THE UNIT) WITHIN OUR ONE YEAR WARRANTY PERIOD AND THE CLAIM WAS DENIED, BY KEYSTONE.
Incident date: Jul 20, 2017
A SHACKLE ON THE LEAF SPRING FAILED WHILE IN MOTION. FAILURE WAS FOUND DURING ROUTINE PHYSICAL INSPECTION. FURTHER FAILURE OF THE THE ATTACHMENT POINTS COULD HAVE CAUSED THE LOSS OF ONE OR MORE AXLES.
Incident date: Oct 16, 2017
DRIVERS SIDE REAR LEAF SPRING HANGER SHEARED OFF FROM FRAME WHILE UNDERWAY. I HAD A WELDER TELL ME THAT THE WELDS LOOKED LIKE THEY HAD "UNDERCUT" . WHILE THE UNIT WAS AT THE FACTORY REPAIR CENTER FOR OTHER FAILURES, I WAS TOLD THERE WERE NO ISSUES. THIS FAILURE TOOK PLACE WITHIN WEEKS OF THE FACTORY INSPECTION. AXLE SEPARATION FROM THE FRAME COULD HAVE HAPPENED IF THIS WASN'T CAUGHT QUICKLY. I HAD... Read more
Incident date: Sep 4, 2017
WE HAVE TWO ISSUES WITH THE FIFTH WHEEL CAMPER IN QUESTION. WE ONLY FELT IT NECCESARY TO CONTACT THE NHTSA BECAUSE THE MANUFACTURER REFUSED TO REMEDY THE OBVIOUS PROBLEM WHEN WE WERE AT AN AUTHORIZED SERVICE CENTER AND ASKED THEM TO IN THE INTEREST OF OUR SAFETY AND THAT OF OTHER MOTORISTS. THE FIFTH WHEEL CAME WITH THE WRONG SIZE WHEEL AND TIRE WITH THREE BEING LARGER TIRES ON 16' RIMS AND ONE BE... Read more
Incident date: Sep 4, 2017
WE HAVE TWO ISSUES WITH THE FIFTH WHEEL CAMPER IN QUESTION. WE ONLY FELT IT NECCESARY TO CONTACT THE NHTSA BECAUSE THE MANUFACTURER REFUSED TO REMEDY THE OBVIOUS PROBLEM WHEN WE WERE AT AN AUTHORIZED SERVICE CENTER AND ASKED THEM TO IN THE INTEREST OF OUR SAFETY AND THAT OF OTHER MOTORISTS. THE FIFTH WHEEL CAME WITH THE WRONG SIZE WHEEL AND TIRE WITH THREE BEING LARGER TIRES ON 16' RIMS AND ONE BE... Read more
Incident date: Sep 4, 2017
WE HAVE TWO ISSUES WITH THE FIFTH WHEEL CAMPER IN QUESTION. WE ONLY FELT IT NECCESARY TO CONTACT THE NHTSA BECAUSE THE MANUFACTURER REFUSED TO REMEDY THE OBVIOUS PROBLEM WHEN WE WERE AT AN AUTHORIZED SERVICE CENTER AND ASKED THEM TO IN THE INTEREST OF OUR SAFETY AND THAT OF OTHER MOTORISTS. THE FIFTH WHEEL CAME WITH THE WRONG SIZE WHEEL AND TIRE WITH THREE BEING LARGER TIRES ON 16' RIMS AND ONE BE... Read more
Incident date: Jul 3, 2017
THE TRAILER HAD A SEVERED BRAKE WIRE, THE RESULT OF AN INSTALLATION ISSUE. THE WIRE WAS TOO LOOSE AND WAS ALLOWED TO REST ON ROTATING COMPONENTS. THE OTHER THREE WHEELS ALSO HAD LOOSE WIRES THAT THE TECHNICIAN HAD TO SECURE, THOUGH THEY DIDN'T NEED TO BE MENDED. THE PROBLEM WAS FIRST NOTICED WHILE THE VEHICLE WAS IN MOTION ON A CITY STREET. THE BRAKE CONTROL BOX WAS READING SHORT CIRCUIT AND ... Read more