Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,163 complaints for KEYSTONE
KEYSTONE
BULLET PREMIER
(2013) - STRUCTURE:BODY
Apr 30, 2019
Incident date: Apr 15, 2019
TL* THE CONTACT OWNS A 2014 FORD F-150 TOWING A 2014 (NA) KEYSTONE BULLET PREMIER 19 FB TRAILER. THE CONTACT STATED THAT THERE WAS A BOLT EMERGING THROUGH THE KITCHEN /STORAGE AREA FLOOR OF THE TRAILER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT COVER... Read more
Incident date: Sep 4, 2018
THE BREAK-AWAY SWITCH ON OUR CAMPER HAD BEEN DISCONNECTED WHILE IN A CAMPGROUND FOR A COUPLE OF HOURS & CAUSED THE SWITCH TO MELT & THE INSULATION TO BURN OFF OF THE WIRES, ALONG WITH OTHER WIRES GOING INTO THE JUNTION BOX. THERE WAS GREAT POTENTIAL FOR A FIRE. THE SWITCH & WIRING IS UNDER-SIZED FOR THE APPLICATION & WILL NOT CARRY THE AMPERAGE THAT THE BRAKES DRAW. IT APPEARS THAT THE WIRES TO ... Read more
Incident date: Mar 29, 2019
METAL PROPANE SUPPLY LINE SECURED IN SUCH A MANNER THAT PART OF THE CAMPER BODY/FRAME CUTS INTO THE SUPPLY LINE AND IT LEAKS PROPANE IN THE FRONT STORAGE BAY WHERE THERE ARE MANY ELECTRICAL CONNECTIONS, 12 V BATTERIES, SOLENOIDS, BREAKERS ETC THAT CAN CREATE A SPARK AND WITH THE FRONT BAY FILLED WITH PROPANE, IT CAN CREATE A FIRE/EXPLOSION.
Incident date: Jan 4, 2019
TL* THE CONTACT OWNS A 2017 KEYSTONE FUZION RV. WHILE DRIVING, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT APPLIED EXCESSIVE FORCE TO THE BRAKE PEDAL TO STOP THE VEHICLE. THE CONTACT NOTICED THAT THE BRAKE WIRES WERE TOO LONG AND RUBBED AGAINST THE TIRES, WHICH CAUSED THE FAILURE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING... Read more
Incident date: Mar 24, 2019
I TOOK MY TRAVEL TRAILER IN TO MY DEALERSHIP, SMALLWOODS TRAILERS, TO DETERMINE THE CAUSE OF AN ELECTRICAL FAULT. THE FAULT WAS FOUND TO BE IN THE BRAKING SYSTEM. SPECIFICALLY THE BACKING PLATE ON ONE WHEEL HAD BROKEN AND THE OTHER THREE BACKING PLATES HAD CRACKS IN THEM. I HAVE NEVER HEARD OF THIS HAPPENING BEFORE ON ANY OF THE AUTOMOBILES I HAVE OWNED. SEEMS ODD. ARE OTHERS HAVING THIS SAME PROB... Read more
Incident date: Mar 24, 2019
I TOOK MY TRAVEL TRAILER IN TO MY DEALERSHIP, SMALLWOODS TRAILERS, TO DETERMINE THE CAUSE OF AN ELECTRICAL FAULT. THE FAULT WAS FOUND TO BE IN THE BRAKING SYSTEM. SPECIFICALLY THE BACKING PLATE ON ONE WHEEL HAD BROKEN AND THE OTHER THREE BACKING PLATES HAD CRACKS IN THEM. I HAVE NEVER HEARD OF THIS HAPPENING BEFORE ON ANY OF THE AUTOMOBILES I HAVE OWNED. SEEMS ODD. ARE OTHERS HAVING THIS SAME PROB... Read more
Incident date: Jul 1, 2018
REPORT FROM MERRILL AUTOMOTIVE INSPECTION. HTTPS://2UN.ME/QRJ5AQ6Z TRAVEL TRAILER UNDER MOUNTS HAVE BROKEN OFF AT THE POINTS WHERE THE SUSPENSION FIXES TO THE FRAME. CONSTRUCTION MATERIALS UNUSED IN THE SUSPENSION SYSTEM APPEAR TO BE TOO LITE FOR THE NORMAL LOAD OF THE TRAILER. THE AXELS ARE ALSO BENT AND OUT ALIGNMENT. THE EXACT TIMING OF WHEN THE UNDER MOUNTS FAILED IS UNKNOW, IT IS AS... Read more
Incident date: Jul 1, 2018
REPORT FROM MERRILL AUTOMOTIVE INSPECTION. HTTPS://2UN.ME/QRJ5AQ6Z TRAVEL TRAILER UNDER MOUNTS HAVE BROKEN OFF AT THE POINTS WHERE THE SUSPENSION FIXES TO THE FRAME. CONSTRUCTION MATERIALS UNUSED IN THE SUSPENSION SYSTEM APPEAR TO BE TOO LITE FOR THE NORMAL LOAD OF THE TRAILER. THE AXELS ARE ALSO BENT AND OUT ALIGNMENT. THE EXACT TIMING OF WHEN THE UNDER MOUNTS FAILED IS UNKNOW, IT IS AS... Read more
Incident date: Jul 1, 2018
REPORT FROM MERRILL AUTOMOTIVE INSPECTION. HTTPS://2UN.ME/QRJ5AQ6Z TRAVEL TRAILER UNDER MOUNTS HAVE BROKEN OFF AT THE POINTS WHERE THE SUSPENSION FIXES TO THE FRAME. CONSTRUCTION MATERIALS UNUSED IN THE SUSPENSION SYSTEM APPEAR TO BE TOO LITE FOR THE NORMAL LOAD OF THE TRAILER. THE AXELS ARE ALSO BENT AND OUT ALIGNMENT. THE EXACT TIMING OF WHEN THE UNDER MOUNTS FAILED IS UNKNOW, IT IS AS... Read more
Incident date: Feb 1, 2019
TL* THE CONTACT OWNS A 2015 KEYSTONE SPRINTER. WHILE DRIVING, THE REAR WHEELS WERE OUT OF ALIGNMENT AND CAUSED WEAR AND TEAR ON THE TIRES. NORTHSIDE FAMILY RV (1700 N BROADWAY, LEXINGTON, KY 40505, (859) 299-8386) DIAGNOSED THAT A REALIGNMENT WAS NEEDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000.
Incident date: Nov 25, 2018
TRAILER PURCHASED NEW IN APRIL OF 2017. DURING A THANKSGIVING TRIP I NOTICED WHAT SEEMS TO BE A TIRE DELAMINATING. WE REPLACED IT WITH THE SPARE. UPON INSPECTION WHEN WE RETURNED HOME I NOTICED THAT THE WEIGHT RATINGS OF THE TIRES DON'T SEEM TO MATCH WHAT THE FACTORY IS SPECIFYING THE TRAILER WEIGHS. THE TIRES ARE TRAILER KING ST225/75R15 WITH A MAX WEIGHT RATING OF 2,540LBS EACH. THE TRAILER HA... Read more
Incident date: Nov 25, 2018
TRAILER PURCHASED NEW IN APRIL OF 2017. DURING A THANKSGIVING TRIP I NOTICED WHAT SEEMS TO BE A TIRE DELAMINATING. WE REPLACED IT WITH THE SPARE. UPON INSPECTION WHEN WE RETURNED HOME I NOTICED THAT THE WEIGHT RATINGS OF THE TIRES DON'T SEEM TO MATCH WHAT THE FACTORY IS SPECIFYING THE TRAILER WEIGHS. THE TIRES ARE TRAILER KING ST225/75R15 WITH A MAX WEIGHT RATING OF 2,540LBS EACH. THE TRAILER HA... Read more
Incident date: Oct 12, 2018
TL* THE CONTACT OWNS A 2012 KEYSTONE COUGAR RV. THE CONTACT STATED THAT THE SPARE TIRE WAS BOLTED TO THE REAR BUMPER AND WAS TOO HEAVY, WHICH CAUSED THE BUMPER TO DETACH FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO ANTHEM RV AND BOATS (44019 N BLACK CANYON HWY, NEW RIVER, AZ 85087, (623) 465-7331) WHO STATED THAT THE VEHICLE COULD NOT BE REPAIRED. THE DEALER TOOK SEVERAL PICTURES AND EMAILED THEM TO... Read more
Incident date: Oct 12, 2018
TL* THE CONTACT OWNS A 2012 KEYSTONE COUGAR RV. THE CONTACT STATED THAT THE SPARE TIRE WAS BOLTED TO THE REAR BUMPER AND WAS TOO HEAVY, WHICH CAUSED THE BUMPER TO DETACH FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO ANTHEM RV AND BOATS (44019 N BLACK CANYON HWY, NEW RIVER, AZ 85087, (623) 465-7331) WHO STATED THAT THE VEHICLE COULD NOT BE REPAIRED. THE DEALER TOOK SEVERAL PICTURES AND EMAILED THEM TO... Read more
Incident date: Oct 20, 2018
MOTOR LEAKED OIL CAUSING ROOF TO BUBBLE.
KEYSTONE
SPRINGDALE
(2018) - UNKNOWN OR OTHER
Nov 7, 2018
Incident date: Oct 7, 2018
MY CAMPER TRAILER WAS PARKED AT A CAMPGROUND OVER A WEEKEND. WE USED THE HOT WATER HEATER FOR WASHING DISHES AND OUR HANDS, NO SHOWERS. THE PROPANE HOT WATER HEATER EXHAUST MELTED THE PLASTIC LANYARD FOR THE CAP ON THE FRESH WATER FILL PORT DIRECTLY ABOVE IT. IF I HAD NOT THOUGHT OF IT, THE WATER HOSE THAT SUPPLIES THE WATER TO THE CAMPER WOULD HAVE BEEN DIRECTLY OVER THE EXHAUST AND POSSIBLY MELT... Read more
Incident date: Sep 29, 2018
TL* THE CONTACT OWNS A 2019 KEYSTONE ALPINE. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED, TWO LEVELING JACKS STARTED DESCENDING FROM THE TRAILER PREVENTING THE TRAILER FROM MOVING. THE CONTACT PULLED OVER TO THE SHOULDER BUT COULD NOT GET THE JACKS TO RETRACT AND STAY IN PLACE. THE TRAILER WAS TOWED TO THE CONTACT'S DESTINATION. THE MANUFACTURER DISPATCHED A MOBILE SERVICE TECHNICIAN WIT... Read more
Incident date: Sep 29, 2018
TL* THE CONTACT OWNS A 2019 KEYSTONE ALPINE. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED, TWO LEVELING JACKS STARTED DESCENDING FROM THE TRAILER PREVENTING THE TRAILER FROM MOVING. THE CONTACT PULLED OVER TO THE SHOULDER BUT COULD NOT GET THE JACKS TO RETRACT AND STAY IN PLACE. THE TRAILER WAS TOWED TO THE CONTACT'S DESTINATION. THE MANUFACTURER DISPATCHED A MOBILE SERVICE TECHNICIAN WIT... Read more
Incident date: Jul 27, 2018
ON JULY 27, WE WERE CAMPING AT KOA. WHILE SETTING UP IN A CAMPSITE, I HAD OPENED RIGHT SIDE "BASEMENT" HATCH WHICH IS 53"X43" WITH HINGES ALONG THE TOP, WHEN OPEN THE HATCH OR DOOR IS PUSHED UP ALONG THE SIDE THE UNIT AND HELD BY TWO MAGNETS. I FELT IT CONNECT AND LET GO, AND TURNED AND BENT WHILE REACHING IN FOR THE FRONT DOOR MAT, WHICH WAS NEXT TO THE OPEN DOOR, AS I WAS COMING OUT WITH TH... Read more
1 injured
Incident date: Sep 15, 2018
SHAKLE BOLTS HOLDING THE SPRINGS AND AXELS TO THE FRAME ARE LOOSE AND OR STRIPPED CAUSING THE NUT TO FALL OFF THE SHAKLE BOLT AND THE BOLT EVENTUALLY WORKING ITS WAY OUT OF THE MOUNTING ALLOWING THE AXEL TO SHIFT UNDER THE TRAILER POSSIBLY CAUSING AN CATASTOPHIC ACCIDENT. I WAS INFORMED TO CHECK THE BOLTS FROM AN OWNER OF THE SAME YEAR AND MAKE CAMPER. FORTUNATELY, I FOUND ONE STRIPPED READY TO... Read more
Incident date: Aug 22, 2018
MANUFACTURER CERTIFIES COMPLIANCE WITH STANDARD FOR RECREATIONAL VEHICLES NFPA 1192. RV DOES NOT MEET NFPA 1192. MANUFACTURER HAS BEEN MADE AWARE OF THIS AND REFUSES TO CORRECT IT. RV LACKS ADEQUATE FIRE ESCAPE WINDOWS IN VIOLATION OF NFPA 6.2.1
Incident date: Jul 27, 2018
WAS DRIVING ON 10 FREEWAY IN CALIFORNIA WAS MOTIONED BY A PASSING CAR THAT WE HAD A PROBLEM WITH SPARE TIRE ON THE BACK OF OUR RV FIFTHWHEEL. WHEN WE PULLED OVER THE SPARE TIRE WAS NEARLY ON THE GROUND. THE BUMPER WHICH HOLDS THE SPARE TIRE HAD BASICALLY RIPPED AND WAS PEELING AWAY( FROM THE WELDS )AND WAS JUST BARELY HOLDING ON. WHEN WE BOUGHT THE FIFTHWHEEL (BRAND NEW, NOT USED) WE DID NOT ADD... Read more
Incident date: Jul 27, 2018
WAS DRIVING ON 10 FREEWAY IN CALIFORNIA WAS MOTIONED BY A PASSING CAR THAT WE HAD A PROBLEM WITH SPARE TIRE ON THE BACK OF OUR RV FIFTHWHEEL. WHEN WE PULLED OVER THE SPARE TIRE WAS NEARLY ON THE GROUND. THE BUMPER WHICH HOLDS THE SPARE TIRE HAD BASICALLY RIPPED AND WAS PEELING AWAY( FROM THE WELDS )AND WAS JUST BARELY HOLDING ON. WHEN WE BOUGHT THE FIFTHWHEEL (BRAND NEW, NOT USED) WE DID NOT ADD... Read more
Incident date: Jul 2, 2018
THIS INVOLVES NEW CHINESE JUNK TIRES BEING PUT ON TOY HAULERS. KEYSTONE ONE OF THE LARGEST MANUFACTURER OF RV'S PUTS THE CHEAPEST TIRES ON EVEN AFTER BEING TOLD BY MANY OWNERS THAT TIRES ARE EXPLODING GOING DOWN THE HIGHWAY. NOT JUST RUNLETS WHERE IT FALLS APART BUT FULLY INFLATED WHERE IT GOES OFF LIKE A BOMB MY NEW UNIT HAS ST235 80 16 12PLY TRAILER KING TIRES. THESE ARE THE PRIMARY OFFENDERS I ... Read more
Incident date: Jul 2, 2018
THIS INVOLVES NEW CHINESE JUNK TIRES BEING PUT ON TOY HAULERS. KEYSTONE ONE OF THE LARGEST MANUFACTURER OF RV'S PUTS THE CHEAPEST TIRES ON EVEN AFTER BEING TOLD BY MANY OWNERS THAT TIRES ARE EXPLODING GOING DOWN THE HIGHWAY. NOT JUST RUNLETS WHERE IT FALLS APART BUT FULLY INFLATED WHERE IT GOES OFF LIKE A BOMB MY NEW UNIT HAS ST235 80 16 12PLY TRAILER KING TIRES. THESE ARE THE PRIMARY OFFENDERS I ... Read more
Incident date: Jun 23, 2018
I, AS MANY OTHERS WHO BUY RECREATIONAL VEHICLES, HAVE BEEN HAVING SOME ISSUES WITH THESE TIRES BLOWING OUT. WE PURCHASED OUR VEHICLE, BRAND NEW IN FEBRUARY 2018. LESS THAN 500 MILES ON TIRES. THE TIRE PRESSURE WAS CORRECT AND WE HAD A VERY LIGHT LOAD, LESS THAN THEY TIRES ARE SUPPOSED TO BE ABLE TO HANDLE. WE JUST RECENTLY HAD ONE WHICH THANKFULLY NO HARM TO ANYONE BUT OUR CAMPER. AFTER THIS ... Read more
Incident date: Jul 4, 2018
TL* THE CONTACT OWNS A 2014 FORD F-250 HAULING A 2016 KEYSTONE MONTANA. THE TRAILER WAS EQUIPPED WITH TRAILER KING ST RADIAL TIRES, SIZE: 235/80/R16. WHILE THE TRAILER WAS PARKED, A POPPING NOISE WAS HEARD. UPON INSPECTION, THE CONTACT NOTICED THAT THE REAR DRIVER SIDE TIRE HAD EXPLODED. THE TIRE WAS NOT REPLACED. THE DEALER AND TIRE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE TIRE FAILUR... Read more
Incident date: Jun 23, 2018
WHEEL BEARING ON FRONT AXLE WENT OUT WHILE DRIVING ON FREEWAY. I25 IN COLORADO.
Incident date: Jun 23, 2018
WHEEL BEARING ON FRONT AXLE WENT OUT WHILE DRIVING ON FREEWAY. I25 IN COLORADO.
Incident date: Apr 15, 2018
TL* THE CONTACT OWNS A 2016 KEYSTONE MONTANA TRAILER EQUIPPED WITH TRAILER KING TIRES, TIRE LINE: UNKNOWN, TIRE SIZE: 235/80R16. WHILE DRIVING APPROXIMATELY 45 MPH, THE REAR DRIVER'S SIDE TIRE BLEW OUT. AAA WAS CONTACTED AND A TECHNICIAN REPLACED THE TIRE WITH A SPARE. WHILE ON THE WAY TO AN INDEPENDENT MECHANIC, THE FRONT PASSENGER SIDE TIRE BLEW OUT. AAA WAS CONTACTED AGAIN AND ANOTHER TECHNICIA... Read more
Incident date: May 2, 2018
TL* THE CONTACT OWNS A 2007 KEYSTONE RAPTOR EQUIPPED WITH TRAILER KING ST RADIAL TIRES, SIZE: 235/85/R16 (NA). WHILE DRIVING APPROXIMATELY 65 MPH, THE TRAILER BEGAN TO SHAKE AND VIBRATE. AFTER STOPPING TO INSPECT THE VEHICLE, IT WAS DISCOVERED THAT BOTH THE FRONT AND REAR PASSENGER TIRES EXPERIENCED TREAD SEPARATION. THE TIRES WERE REPLACED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER AND AN UNK... Read more
Incident date: Jun 1, 2018
KEYSTONE BULLET TRAVEL TRAILER. CONSUMER WRITES IN REGARDS TO SAFETY RECALL 16V-600. *LD THE CONSUMER WAS UNABLE TO GET IN CONTACT WITH A DEALER TO HAVE THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOTIFIED AND SUGGESTED ANOTHER DEALER, THAT ALSO DID NOT RETURN THE CONSUMER'S PHONE CALL. *JS
Incident date: May 25, 2018
NOTED THAT AFTER FIRST TRIP, TRAILER BRAKING WAS WEAK, REPORTED TO DEALER WHO STATED IT HAD TO BE MY TRUCK. ANOTHER TRIP AND LOST ALL BRAKES TO TRAILER, AGAIN TOLD IT WAS NOT THE TRAILER. UPON INSPECTING UNDER THE UNIT MYSELF I FOUND THE BRAKE WIRES COMPLETELY ABRADED THROUGH. THE WIRING FOR ELECTRIC BRAKES WAS ROUTED TOO CLOSE TO REAR SIDE OF TIRES. WHILE DRIVING, THE TIRES MADE CONTINUOUS CONTAC... Read more
Incident date: Apr 25, 2018
THE POWER WIRE TO THE EMERGENCY BREAKAWAY SWITCH OF A 2018 KEYSTONE ALPINE 3400RS 5TH WHEEL TRAILER WAS WIRED DIRECTLY TO BATTERY POWER WITHOUT A FUSE OR CIRCUIT BREAKER TO PROTECT IT. DUE TO ANOTHER MANUFACTURING PROBLEM, THAT POWER WIRE WAS PINCHED BETWEEN THE PIN BOX (5TH WHEEL HITCH) AND THE FIBERGLASS FRONT CAP OF THE TRAILER. THE INSULATION ON THE WIRE CHAFED DURING TRAVEL DUE TO FLEXING AN... Read more
Incident date: May 8, 2018
PROPANE HOSE FROM TANK TO REGULATOR LEAKING AT BOTH CRIMPED HOSE FITTING CONNECTIONS. APPEARS TO BE MANUFACTURING DEFECT. MANUFACTURERS ID IS: DEKING CORPORATION CO , LTD. LOT NO.852639. HOSE LEAKS UNDER VIBRATION OR DEFLECTION.
Incident date: Nov 25, 2017
CPSC:WE PURCHASED A NEW 2017 KEYSTONE BULLET TRAVEL TRAILER IN SEPTEMBER 2017. WE HAVE TWO DOORS ON OUR TRAILER AND HAVE HAD PROBLEMS WITH THE ENTRY DOOR LOCKS LOCKING WHEN THE LATCH IS IN THE UNLOCK POSITION. THE FIC LOCKS HAVE BOTH LOCKED WHEN THE DOOR WAS JUST CLOSED. THE LAST TIME LEAVING MY DOG ON THE INSIDE AND I WAS LEFT IN 38 DEGREE WEATHER(IN MY PJ'S AND A LIGHT JACKET AND MY CELL PHO... Read more
Incident date: Nov 25, 2017
CPSC:WE PURCHASED A NEW 2017 KEYSTONE BULLET TRAVEL TRAILER IN SEPTEMBER 2017. WE HAVE TWO DOORS ON OUR TRAILER AND HAVE HAD PROBLEMS WITH THE ENTRY DOOR LOCKS LOCKING WHEN THE LATCH IS IN THE UNLOCK POSITION. THE FIC LOCKS HAVE BOTH LOCKED WHEN THE DOOR WAS JUST CLOSED. THE LAST TIME LEAVING MY DOG ON THE INSIDE AND I WAS LEFT IN 38 DEGREE WEATHER(IN MY PJ'S AND A LIGHT JACKET AND MY CELL PHO... Read more
Incident date: Oct 1, 2017
TL* THE CONTACT OWNS A 2017 KEYSTONE OUTBACK TRAILER BEING HAULED BY A 2014 DODGE RAM. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V439000 (STRUCTURE) IN OCTOBER OF 2017. THE CONTACT TOOK THE VEHICLE TO MOTOR SPORTLAND (4001 STATE ST, SALT LAKE CITY, UT 84107) AND THE DRAW BAR WAS REPAIRED. HOWEVER, TWO MONTHS LATER, THE DRAW BAR STARTED TO RUST. THE MANUFACTURER WAS CONTACTE... Read more
Incident date: Oct 1, 2017
BUT BARE STEEL ON TOUNGE RECALL 17V-439 =- DID NOT PRIME OR PAIINT AND IS RUSTING - PER KEYSTONE - NOT THEIR PROBLEM AND SHOULD NOT BE IN THE ENVIRONMENT WHEREIT CAN GET WET. WHAT? - IT IS A TERAVEL REAILER AND IT IS THE TOW BAR. KEYSTONE HAS CREATED A POTENTIALLY WORSE SAFETY ISSUE BY NOT PAINTING THE REPAIR - NOW IT COULD RUST OUT AND FAIL
Incident date: Jan 8, 2018
TL* THE CONTACT OWNS A 2010 KEYSTONE MONTANA EQUIPPED WITH A PUSH-BUTTON PINDICATOR FIRE EXTINGUISHER, MODEL NUMBER: M5PM. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V755000 (EQUIPMENT); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A LOCAL DEALER WAS NOT CONTACTED. THE CON... Read more
Incident date: Jan 15, 2018
KEYSTONE RV FIRE EXTINGUISHERS RECALL 17V-755, SAFETY ADVISORY 17-307. FIRST ALERT FIRE EXTINGUISHERS (BR-260857) AND (23605763). IS THERE A PROBLEM WITH THIS EXTINGUISHERS????
Incident date: Jan 15, 2018
KEYSTONE RV FIRE EXTINGUISHERS RECALL 17V-755, SAFETY ADVISORY 17-307. FIRST ALERT FIRE EXTINGUISHERS (BR-260857) AND (23605763). IS THERE A PROBLEM WITH THIS EXTINGUISHERS????
Incident date: Jan 15, 2018
KEYSTONE RV. CONSUMER WRITES IN REGARDS TO KIDDIE FIRE EXTINGUISHER SAFETY RECALL. *LD *TR
Incident date: Feb 16, 2018
TL* THE CONTACT OWNS A 2015 KEYSTONE IMPACT. THE CONTACT STATED THAT THE BRACKET THAT HELD THE SLIDE OUT FAILED. FURTHERMORE, THE WALL THAT THE BRACKET WAS ON HAD CAVED INSIDE THE VEHICLE. THE DEALER WAS NOT CONTACTED ABOUT THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND BLAMED THE CONTACT FOR NOT KEEPING UP WITH THE MAINTENANCE ON THE VEHIC... Read more
Incident date: Feb 16, 2018
TL* THE CONTACT OWNS A 2015 KEYSTONE IMPACT. THE CONTACT STATED THAT THE BRACKET THAT HELD THE SLIDE OUT FAILED. FURTHERMORE, THE WALL THAT THE BRACKET WAS ON HAD CAVED INSIDE THE VEHICLE. THE DEALER WAS NOT CONTACTED ABOUT THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND BLAMED THE CONTACT FOR NOT KEEPING UP WITH THE MAINTENANCE ON THE VEHIC... Read more
Incident date: Oct 9, 2017
CPSC: THE SIDE SKIRT PANEL BECAME TORN AND WAS READY TO DISLODGE WHILE DRIVING DOWN THE INTERSTATE. DT *JS
Incident date: Oct 9, 2017
CPSC: THE SIDE SKIRT PANEL BECAME TORN AND WAS READY TO DISLODGE WHILE DRIVING DOWN THE INTERSTATE. DT *JS
Incident date: Jun 6, 2016
2015 KEYSTONE RETREAT CAMPER. CONSUMER WRITES IN REGARDS TO POOR CUSTOMER SERVICE, SEVERAL INTERIOR DAMAGES AND CAMPER SLIDE OUT MALFUNCTION. *SMD THE CONSUMER STATED ONE OF THE END TABLES IN THE CAMPER WAS DAMAGED, WATER CAME OUT OF THE HANDLE ON THE KITCHEN SINK, THE REGULATOR WAS INOPERABLE, MOLDING OVER THE DOOR WAS SPLIT, AND THE LIVING ROOM SLIDE OUT APPEARED TO HAVE TIPPED BACKWARDS. T... Read more
Incident date: Jun 6, 2016
2015 KEYSTONE RETREAT CAMPER. CONSUMER WRITES IN REGARDS TO POOR CUSTOMER SERVICE, SEVERAL INTERIOR DAMAGES AND CAMPER SLIDE OUT MALFUNCTION. *SMD THE CONSUMER STATED ONE OF THE END TABLES IN THE CAMPER WAS DAMAGED, WATER CAME OUT OF THE HANDLE ON THE KITCHEN SINK, THE REGULATOR WAS INOPERABLE, MOLDING OVER THE DOOR WAS SPLIT, AND THE LIVING ROOM SLIDE OUT APPEARED TO HAVE TIPPED BACKWARDS. T... Read more
Incident date: Jun 4, 2017
2003-2018 KEYSTONE RV KIDDE FIRE EXTINGUISHERS. CONSUMER WRITES IN REFERENCE TO THE KIDDE FIRE EXTINGUISHER IN THE RV CAMPER. *VA THE CONSUMER STATED THE EXTINGUISHER WOULD NOT DISCHARGE. *JS