Showing 1,163 complaints for KEYSTONE
Incident date: Jun 2, 2021
The contact owns a 2021 Keystone Coleman Travel Trailer. The contact stated that the windows caulk was outside the joints. The caulk was oozing at the top of the window and down the wall. The vehicle was taken to the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was contacted but no further assistance was provided. The failure mileage was unknown.
Incident date: Feb 4, 2022
2019 KEYSTONE SPRINGDALE. CONSUMER WRITES IN REGARDS TO PROPANE REGULATOR SAFETY RECALL. THE CONSUMER STATED THE VEHICLE WAS EMITTING HEAVY SMOKE FROM THE WHEEL AREA. THERE WAS ALSO A STRONG PROPANE ODOR EMITTING FORM THE CONTROL VALVE, CAUSING THE CONSUMER TO EXPERIENCE HEADACHE. THE CONSUMER REQUESTED THE VEHICLE BE BOUGHT BACK AND BE REFUNDED ANY RELATED CHARGES.
Incident date: Feb 4, 2022
2019 KEYSTONE SPRINGDALE. CONSUMER WRITES IN REGARDS TO PROPANE REGULATOR SAFETY RECALL. THE CONSUMER STATED THE VEHICLE WAS EMITTING HEAVY SMOKE FROM THE WHEEL AREA. THERE WAS ALSO A STRONG PROPANE ODOR EMITTING FORM THE CONTROL VALVE, CAUSING THE CONSUMER TO EXPERIENCE HEADACHE. THE CONSUMER REQUESTED THE VEHICLE BE BOUGHT BACK AND BE REFUNDED ANY RELATED CHARGES.
Incident date: Feb 4, 2022
2019 KEYSTONE SPRINGDALE. CONSUMER WRITES IN REGARDS TO PROPANE REGULATOR SAFETY RECALL. THE CONSUMER STATED THE VEHICLE WAS EMITTING HEAVY SMOKE FROM THE WHEEL AREA. THERE WAS ALSO A STRONG PROPANE ODOR EMITTING FORM THE CONTROL VALVE, CAUSING THE CONSUMER TO EXPERIENCE HEADACHE. THE CONSUMER REQUESTED THE VEHICLE BE BOUGHT BACK AND BE REFUNDED ANY RELATED CHARGES.
Incident date: Jan 7, 2022
The propane gas auto change over valve on my Keystone Hideout camper is not working properly. Keystone says that my camper is not covered under recall 21V427. The date code on the gas valve is N 17 49. There is a Jayco recall for the same thing, recall 21V425. The 425 recall says that the N 17 XX regulator is part of the recall. Why is my regulator not recalled ? I am the second owner, but
... I verified with the original owner that the gas valve has never been replaced. Does Keystone need to expand their recall date range?Read more
Incident date: Jan 7, 2022
The propane gas auto change over valve on my Keystone Hideout camper is not working properly. Keystone says that my camper is not covered under recall 21V427. The date code on the gas valve is N 17 49. There is a Jayco recall for the same thing, recall 21V425. The 425 recall says that the N 17 XX regulator is part of the recall. Why is my regulator not recalled ? I am the second owner, but
... I verified with the original owner that the gas valve has never been replaced. Does Keystone need to expand their recall date range?Read more
Incident date: Feb 15, 2021
The contact owns a 2021 Keystone Fusion RV. The contact stated that he noticed that the external sidewall had a crack that had originated from the front slide. The RV was taken to a dealer who diagnosed the failure as a normal crack and installed silicone in the crack. The contact stated that as the crack had significantly expanded, the vehicle was taken to a second dealer; Campers Inn RV of Ralei
... gh (1501 Outlet Center Dr, Selma, NC 27576) who was advised as the first dealer. The dealer patched the crack, but the failure persisted. The contact stated that the crack had significantly expanded. The RV was taken to a third dealer; Northgate RV Center-Ringold (442 Candy Ln, Ringgold, GA 30736) and the RV was diagnosed with a fractured frame. The manufacturer was notified of the failure and informed the contact that they would cover the cost of the repair. The vehicle was not yet repaired. The failure mileage was approximately 2,100.Read more
Incident date: Oct 9, 2021
Trailer King tire was on a dual axle RV trailer (back left tire). Tire pressure of all 4 tires was monitored by Tire Minder product. Tire had correct pressure (65PSI) and no warning by monitoring device was given due to low pressure or impending failure. Tire had catastrophic failure with only beads and tread remaining. Failure destroyed Tire Minder device. Tire was sent to an inspector for
... Unicorn Tire Co(manufacturer). Inspection of tire was done at the residence of the inspector (this was not noted to me by manufacturer) and analysis said tire was over/under pressurized or overloaded. Absolutely false! I asked manufacturer for a list of the tests run on the tire, but was refused. I asked the manufacturer for the name of inspector, but was refused. I asked manufacturer for qualifications/certifications of inspector, but was refused. Tire was returned to me after I paid return shipping costs. The tire was being driven on interstate hwy at 65mph when failure happened. Passing motorists advised me of tire failure. The tire beads were still on the wheel rim and worn down from pavement contact. Tire failure could have caused damage to other motorists vehicles or safety and could have caused trailer to lose control. Manufacturer's inspector says "bluing" (excessive heat) indicated that the tire was over/under inflated or too heavily weighted. Advised manufacturer that bluing could have occurred due to tire remains being in contact with pavement at 65mph, but manufacturer said that was taken into account. Tire Minders monitor both temperature and pressure of tire.....no warning given for either prior to failure. Tire remains are still in my possession and available for inspection. Tire size is 205 75R 14D (trailer use only). Tire brand is Trailer King RST. DOT: 1AD B2TRT1 Manufacturer date code: 4319Read more
Incident date: Oct 9, 2021
Trailer King tire was on a dual axle RV trailer (back left tire). Tire pressure of all 4 tires was monitored by Tire Minder product. Tire had correct pressure (65PSI) and no warning by monitoring device was given due to low pressure or impending failure. Tire had catastrophic failure with only beads and tread remaining. Failure destroyed Tire Minder device. Tire was sent to an inspector for
... Unicorn Tire Co(manufacturer). Inspection of tire was done at the residence of the inspector (this was not noted to me by manufacturer) and analysis said tire was over/under pressurized or overloaded. Absolutely false! I asked manufacturer for a list of the tests run on the tire, but was refused. I asked the manufacturer for the name of inspector, but was refused. I asked manufacturer for qualifications/certifications of inspector, but was refused. Tire was returned to me after I paid return shipping costs. The tire was being driven on interstate hwy at 65mph when failure happened. Passing motorists advised me of tire failure. The tire beads were still on the wheel rim and worn down from pavement contact. Tire failure could have caused damage to other motorists vehicles or safety and could have caused trailer to lose control. Manufacturer's inspector says "bluing" (excessive heat) indicated that the tire was over/under inflated or too heavily weighted. Advised manufacturer that bluing could have occurred due to tire remains being in contact with pavement at 65mph, but manufacturer said that was taken into account. Tire Minders monitor both temperature and pressure of tire.....no warning given for either prior to failure. Tire remains are still in my possession and available for inspection. Tire size is 205 75R 14D (trailer use only). Tire brand is Trailer King RST. DOT: 1AD B2TRT1 Manufacturer date code: 4319Read more
Incident date: Oct 9, 2021
Trailer King tire was on a dual axle RV trailer (back left tire). Tire pressure of all 4 tires was monitored by Tire Minder product. Tire had correct pressure (65PSI) and no warning by monitoring device was given due to low pressure or impending failure. Tire had catastrophic failure with only beads and tread remaining. Failure destroyed Tire Minder device. Tire was sent to an inspector for
... Unicorn Tire Co(manufacturer). Inspection of tire was done at the residence of the inspector (this was not noted to me by manufacturer) and analysis said tire was over/under pressurized or overloaded. Absolutely false! I asked manufacturer for a list of the tests run on the tire, but was refused. I asked the manufacturer for the name of inspector, but was refused. I asked manufacturer for qualifications/certifications of inspector, but was refused. Tire was returned to me after I paid return shipping costs. The tire was being driven on interstate hwy at 65mph when failure happened. Passing motorists advised me of tire failure. The tire beads were still on the wheel rim and worn down from pavement contact. Tire failure could have caused damage to other motorists vehicles or safety and could have caused trailer to lose control. Manufacturer's inspector says "bluing" (excessive heat) indicated that the tire was over/under inflated or too heavily weighted. Advised manufacturer that bluing could have occurred due to tire remains being in contact with pavement at 65mph, but manufacturer said that was taken into account. Tire Minders monitor both temperature and pressure of tire.....no warning given for either prior to failure. Tire remains are still in my possession and available for inspection. Tire size is 205 75R 14D (trailer use only). Tire brand is Trailer King RST. DOT: 1AD B2TRT1 Manufacturer date code: 4319Read more
Incident date: Sep 18, 2021
ST235/80R16 Tread Separation. Tread was found to be absence following a stop for the day. Caused damage to the trailer lights and skirting. We were fortunate to stop before it blew apart as the steel belting was exposed. Tires were installed in DEC of 2020 (Williamsburg Walmart), approx 4000 miles on them at the time of the issue. No warning or other issues prior to the tire (flat etc). Re
... placed tire and repaired vehicle at my expense. Photo documentation uploadedRead more
Incident date: Apr 30, 2021
Safety Recall: US: 21V-368 FIRE HAZARD 120VAC wiring connectors for the slide room circuit that can get wet and stay wet for extended periods of time due to the way they are mounted. Under certain conditions if the 120VAC connections are wet for an extended period of time it can lead to an increased risk of fire and/or damage to personal property. I have been trying to get this recall
... rectified and Keystone and its dealers will not take my unit in. I purchased the RV in IOWA and now I'm working in California. They say they cant make their dealers take it in, no dealer will take the unit unless it was purchased from them. They have left me no recourse. Along with a plethora of other electrical issues.Read more
Incident date: Nov 15, 2021
The contact owns a 2017 Keystone RV equipped with Sailun S637 Tires Size: ST235/80/R16, DOT, Number: 1YJ276PLY. The contact stated that while pulling in to rest for the night, he noticed that the front passenger’s side tire tread had detached from the tire and was flapping around, causing additional damage to the body of the RV. The contact had not taken the vehicle to the dealer. The manufactu
... rer was not made aware of the issue. The approximate failure mileage for the RV was 8,000 and for the replacement tire was 5,000.Read more
Incident date: Aug 1, 2020
The contact owns a 2021 Keystone Redwood Travel trailer. The contact stated while driving approximately 60-65 MPH, the rear end of the travel trailer was bouncing around. The failure caused the travel trailer's floor to bend, the roof and kitchen area located behind the rear axles separated. The travel trailer was taken to the dealer and diagnosed with structural failure that could not be repaired
... . The travel trailer remained at the dealer. The manufacturer was made aware of the failure. Consumer stated Tire and Loading Sticker Redwood has merely transposed the Max. Pressure from the tire sidewall. Pressure created severe movement.Read more
Incident date: Aug 1, 2020
The contact owns a 2021 Keystone Redwood Travel trailer. The contact stated while driving approximately 60-65 MPH, the rear end of the travel trailer was bouncing around. The failure caused the travel trailer's floor to bend, the roof and kitchen area located behind the rear axles separated. The travel trailer was taken to the dealer and diagnosed with structural failure that could not be repaired
... . The travel trailer remained at the dealer. The manufacturer was made aware of the failure. Consumer stated Tire and Loading Sticker Redwood has merely transposed the Max. Pressure from the tire sidewall. Pressure created severe movement.Read more
Incident date: Feb 15, 2021
The contact owns a 2021 Keystone Springdale RV. The contact stated that the front cap sealant located on the front roof of the camper had been missing since the RV was purchased, causing water to leak inside the camper. The dealer was notified of the failure and advised the contact that he would be responsible for the cost of the repair. The manufacturer was not notified of the failure. The vehicl
... e was not diagnosed nor repaired. The approximate failure mileage was 0.Read more
Incident date: Aug 20, 2021
The contact owns a 2021 Keystone Raptor RV. The contact stated while operating the vehicle, there was an abnormal fuel odor inside the RV. Upon inspection, it was discovered that the fuel lines from the generator to the fuel tank had contacted the axle causing a failure to the lines and causing fuel to leak. The manufacturer and local dealer were notified of the failure and the contact received pa
... rts to repair the failure. The repair was performed however, the failure reoccurred. The failure mileage was 3,000.Read more
Incident date: Oct 18, 2021
The contact owns a 2012 Keystone Copper Canyon Trailer. The contact stated that while pulling away, the vehicle was low to the ground. The contact noticed a fracture to the trailer hitch. After removing the plastic, the contact noticed several fractures in the hitch box. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The contact wa
... s concerned that the fifth wheel might detach while being hauled.Read more
Incident date: Oct 15, 2021
The contact owns a 2021 Keystone Trailer. The contact stated while the RV was stationary, the slide out dinette would not slide out from the body as designed. The trailer was towed to a local dealer where it was diagnosed with needing the outriggers replaced however, the RV was not repaired. The manufacturer was informed of the failure and was awaiting a response. Keystone still waiting for parts.
... Consumer stated manufacture still needs to replace defective outriggers and do a complete safety check including possible recall from propane tank malfunction. In addition, they damaged the outside front exterior wall leaving a gaping hole near the frame of our rig and they damaged the interior fascia trim around the dinette.Read more
Incident date: Oct 4, 2021
The contact owns a 2017 Keystone Montana equipped with a High Pointe EC942KIW RV Over-the-Range Convection Microwave - 1.5 C/F. The contact stated that upon the start of the microwave, a spark emitted from the microwave. The contact immediately stopped that microwave and unplugged the microwave from the electrical unit. The contact also stated that she noticed a black, burn spot on the back of the
... microwave where the electrical wire connects. The contact called the microwave manufacturer and they offered no assistance. The microwave had yet to be inspected or replaced. The VIN was not available.Read more
Fire
Incident date: Sep 17, 2021
The contact owns a 2019 Keystone Outback travel trailer. The contact stated that after driving over a bump in the road at approximately 50 MPH, the driver was informed by another motorist that the front-end of the trailer appeared to be extremely low to the ground. After stopping and inspecting the trailer, it was discovered that the subframe of the trailer had buckled causing the front-end to low
... er. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The contact was informed that the vehicle was not included in NHTSA Campaign Number: 20V715000 (Structure). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 9,000.Read more
Incident date: Aug 7, 2021
The contact son owns a 2020 Keystone Hideout RV. The contact stated while her son was driving approximately 60 MPH, the four rear trailer wheels disconnected from the body of the trailer simultaneously. The contact was informed that the lug nuts were sheared off. A police report was filed, and the trailer was towed to a local dealer. The vehicle was diagnosed but was not repaired. The manufacturer
... was informed of the failure and was awaiting a response. The failure mileage was unknown.Read more
Crash
Fire
Incident date: Jun 11, 2021
The contact owns a 2019 Keystone Sprinter. The contact stated that the RV caught fire from the living room and kitchen area. However, the contact was unaware of what caused the RV to catch fire. The fire department was also unable to locate what caused the RV fire. The RV was not repaired. The manufacturer was contacted. The contact believes that the RV fire was due to NHTSA Campaign Number: 21V42
... 7000 (Equipment). The failure mileage was not available.Read more
Fire
Incident date: Sep 6, 2021
The contact owns a 2020 Keystone Montana hauled by a 2016 Ford F-150. The contact noticed that the Lippert Fifth Wheel pin box that was connected to the vehicles was fractured. The contact mentioned that the pin box was damaging the bottom of the trailer and the contact was unable to remove the trailer. The vehicle was not taken to a dealer. The failure was not repaired. The manufacturer was notif
... ied of the failure. The approximate failure mileage was 10,000.Read more
Incident date: Jul 26, 2021
The contact owns a 2018 Keystone Cougar Trailer. The contact stated that the spring hangers fractured without warning. The contact received notification of NHTSA campaign number: 21V380000 (Suspension, Structure) however, the part to do the recall was unavailable. The vehicle was taken to the local dealer who stated that parts were not available. The contact stated that the manufacturer had exceed
... ed a reasonable amount of time for the recall repair. The manufacturer was notified and informed the contact to take the vehicle to a Keystone dealer however, no further assistance was provided. The failure mileage was unknown. Parts distribution disconnect.Read more
Incident date: Jul 26, 2021
The contact owns a 2018 Keystone Cougar Trailer. The contact stated that the spring hangers fractured without warning. The contact received notification of NHTSA campaign number: 21V380000 (Suspension, Structure) however, the part to do the recall was unavailable. The vehicle was taken to the local dealer who stated that parts were not available. The contact stated that the manufacturer had exceed
... ed a reasonable amount of time for the recall repair. The manufacturer was notified and informed the contact to take the vehicle to a Keystone dealer however, no further assistance was provided. The failure mileage was unknown. Parts distribution disconnect.Read more
Incident date: May 22, 2020
The contact owns a 2020 Keystone Cougar. The contact stated while the RV was stationary, the rear motor turned on independently and fractured the gears. The contact took the RV to an independent mechanic, where it was diagnosed with needing the gearbox to be replaced. The RV was not repaired but was pending repairs. Upon investigation, the contact associated the failure with NHTSA Campaign Number:
... 19V689000 (Electrical System) however, the VIN was not included. A dealer was not contacted. The contact attempted to reach the manufacturer by email but has not been able to reach a representative. The contact also stated that the battery was not holding a charge. The failure mileage was approximately 100.Read more
Incident date: Jul 17, 2021
The contact owns a 2018 Keystone Montana equipped with Sailun Tires, Tire Line: S637, Tire Size: ST235/80/R16, Dot Number: 1YJ276PLA. The contact stated that the RV was taken in for an alignment after purchasing new tires. The contact stated while driving at an undisclosed speed, the low tire pressure message displayed. The contact pulled over to inspect the tires and noticed that the tread was lo
... w on the passenger’s side rear tire. The contact replaced the tire with the spare and continued to driving to his destination. The tire was replaced with a new tire however, after replacing the tire, the contact was driving when the low tire pressure message on the driver’s side rear tire was displayed. The contact inspected the tire and became aware that the tread was extremely worn and was separated from the tire. The spare tire was placed on the trailer and the vehicle was taken to the dealer for the tire to be replaced. The tire was replaced. The manufacturer was notified of the failure. The failure mileage was 2,500.Read more
Incident date: Feb 2, 2019
The contact owns a 2019 Keystone Cougar. The contact stated that upon exiting the vehicle, the contact noticed that the fiberglass outside of one of the rear slides was cracked. The vehicle was taken to a local dealer where it was diagnosed with the fiberglass needing to be replaced. The vehicle was repaired but the failure recurred a year later. The contact then received notification of NHTSA cam
... paign number: 21V380000 (Suspension, Structure) and was relating the failure to the recall. The manufacturer had been informed of the failure and referred the contact to the NHTSA for assistance. The failure mileage was unknown.Read more
Incident date: Feb 2, 2019
The contact owns a 2019 Keystone Cougar. The contact stated that upon exiting the vehicle, the contact noticed that the fiberglass outside of one of the rear slides was cracked. The vehicle was taken to a local dealer where it was diagnosed with the fiberglass needing to be replaced. The vehicle was repaired but the failure recurred a year later. The contact then received notification of NHTSA cam
... paign number: 21V380000 (Suspension, Structure) and was relating the failure to the recall. The manufacturer had been informed of the failure and referred the contact to the NHTSA for assistance. The failure mileage was unknown.Read more
Incident date: Jul 20, 2020
Originally, the rear axle on our trailer failed last year in July of 2020. We had an axle that was cambered in and that resulted in abnormal wear on our rear tires. Because of the abnormal wear, we had a blowout of our left tire on the rear axle while traveling on Interstate 84 in Oregon. After eight months, the dealer, Camping World/Keystone, replaced the axle. Upon receiving the trailer back i
... n April from the dealer, we noticed it was leaning to the right about three inches. Since we were unaware of the real issue, we went on our trip. We have had to level the trailer with leveling blocks at our campsite each time on the right side. We haven't had to do that in the past. Our safety and the safety of others were put at risk because the leaf spring could have broken, pulled the rear axle back, and steered us in an unexpected direction. This could result in us going into other vehicles on the road. Today, we had it inspected by two companies: The Spring Works as well as Bob Scott RV respectively in Grand Junction, Colorado. They both confirmed that we had a bad leaf spring on the right rear axle. Additionally, Bryan Dubose, at The Spring Works stated that the left rear leaf spring has been compromised because of the other faulty one. There were no warning signs other than the trailer leaning to the right when viewed from the rear. The symptom of the trailer leaning to the right first appeared when Camping World had replaced the defective rear axle and returned it to us in April of 2021.Read more
Incident date: Jun 28, 2021
Lost 2 of these tires due to blow outs. Tires were properly inflated and properly taken care of. Less than 3000 miles on them. This is a severe issue affecting RV tires. RV manufacturers want to pawn customers off on tire manufacturers. These tires explode for no reason and leave people stranded on the side of the road. They also explode with such force that rubber fragments fly all over the highw
... ays leaving many motorists and pedestrians at risk. These are extremely dangerous and leaving motorists and passerby’s at extreme risk. My photo is the first. I have attached mine and screen shots of others having the same issues.Read more
Incident date: Oct 12, 2020
The contact owns a 2021 Keystone Nexus Viper. The contact stated that while hauling the water and gas tank, the weight caused the suspension and the frame to bend since the Gross Vehicle Weight rating was incorrect. The vehicle was taken to a local dealer where it was diagnosed with nothing needing to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure and
... informed the contact that the vehicle performed as designed. The contact received no further assistance. The failure mileage was 500.Read more
Incident date: Jun 24, 2021
defect of metal frame corrosion, welds cracking, and bolts breaking off crossmembers causing large metal to come off while going down the highway. Springs mounts on frame rail showing heavy corrosion which would cause the axle to shift and rv. Caused by poor quality materials and craftsmanship. Manufacturer was contacted and declined to replace or repair
Incident date: Jun 24, 2021
defect of metal frame corrosion, welds cracking, and bolts breaking off crossmembers causing large metal to come off while going down the highway. Springs mounts on frame rail showing heavy corrosion which would cause the axle to shift and rv. Caused by poor quality materials and craftsmanship. Manufacturer was contacted and declined to replace or repair
Incident date: Jun 24, 2021
defect of metal frame corrosion, welds cracking, and bolts breaking off crossmembers causing large metal to come off while going down the highway. Springs mounts on frame rail showing heavy corrosion which would cause the axle to shift and rv. Caused by poor quality materials and craftsmanship. Manufacturer was contacted and declined to replace or repair
Incident date: May 19, 2021
The contact owns a 2021 Ram 2500 used for hauling a 2021 Keystone Montana 295 RL. The contact received notification of NHTSA Campaign Number: 21V368000 (Equipment) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact was informed that the technician would be available in
... a month and a half to perform the recall repair. The RV was not repaired. The contact had not experienced a failure. The manufacturer was notified of the failure however no further assistance was taken. Parts Distribution Disconnect.Read more
Incident date: Jun 10, 2021
The contact owns a 2019 Keystone Cougar. The contact stated while driving 60 mph, the draining tank hose fractured and detached from the RV on the passenger side. The contact stated there was no warning light illuminated. The vehicle was not taken to the local dealer nor the independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was informed of the failure. The approx
... imate failure mileage was 5,000.Read more
Incident date: Jun 10, 2021
The contact owns a 2019 Keystone Cougar. The contact stated while driving 60 mph, the draining tank hose fractured and detached from the RV on the passenger side. The contact stated there was no warning light illuminated. The vehicle was not taken to the local dealer nor the independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was informed of the failure. The approx
... imate failure mileage was 5,000.Read more
Incident date: Feb 18, 2021
The contact owns a 2020 Keystone Montana RV. The contact stated while driving 65 mph, the window glass panel detached causing one of the driver side windows to collapse didn't realize it was gone until vehicle was pulled over to the road side. The contact stated there was no warning light illuminated. The vehicle was taken to the local dealer where it was diagnosed with the window needing to be re
... placed. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 20V351000 (Visibility). The manufacturer had been informed of the failure and informed the contact that the RV was not included in the recall but would replace the window. The failure mileage was unknown.Read more
Incident date: Mar 26, 2021
We took our 2020 Montana High Country 5th wheel to the dealer for routine preventative maintenance. When they were repacking the bearings, they found 3 of the 4 seals were blown and there was grease on the backing plates and pads. This 5th wheel had less than 1700 miles on it. The technician said there was no way this should have happened with less than 1700 miles. Repacking is recommended eve
... ry 12,000 miles according to Keystone. We bought it in August 2019; this maintenance was done in Mar 2021. I contacted Keystone and they denied reimbursement for the repair and parts. They said it wasn't deemed a warranty issue and said may have been done by whoever overpacked them. This was the first time we had them repacked. No one had touched the wheels (except for us adding air to the tires) since we owned the 5th wheel. This had to have been done at the factory whether it was at the Keystone factory or at the chassis factory (possibly Lippert?). If we had been driving up and down mountains, we could have lost breaking or they could have caught on fire. I believe this is a safety issue and hopefully there is no others out there like ours. I thank God we took it in for the routine maintenance. Photos were provided by repair technician at Walnut Ridge RV in New Castle IN. I just found out I should report this, so this is why it wasn't reported in March.Read more
Incident date: Apr 18, 2021
The contact owns a 2016 Keystone Summerland RV. The contact stated while driving 60 mph, the passenger’s side rear tire experienced a blowout. The contact stated no warning light was illuminated. The vehicle was not taken to a local dealer nor an independent mechanic to be diagnosed. The contact changed the tire and the vehicle was repaired. The contact was relating the failure to NHTSA campaign
... number: 16V322000 (Tires). The manufacturer had been informed of the failure and informed the contact that the vehicle was not included in the recall. The failure mileage was unknown.Read more
Incident date: Aug 28, 2019
The contact owns a 2020 Keystone Montana High Country. The contact stated while driving 50 MPH, the antenna flew off the camper without warning. Upon inspection, the contact's husband noticed wiring hanging off the camper. Upon further inspection, he saw that the antenna was missing from the mounting base. The manufacturer was notified of the failure and they informed the contact that the vehicle
... was not included in NHTSA Campaign Number: 20V398000 (EQUIPMENT). The dealer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 2,000.Read more
Incident date: Apr 8, 2021
FIRST OF THREE CONSECUTIVE DAY TIRE BLOW OUTS WITH TRIANGLE TR 653 TIRES. TIRE SIZE 235/80R16. PURCHASED 6/3/2019. NO INJURIES. EXTENSIVE DAMAGE TO 5TH WHEEL CAMPER. OWNER CAN ATTEST TO CORRECT TIRE INFLATION AND CAMPER GVWR NOT EXCEEDED VERIFIED BY CAT CERTIFIED SCALE DONE ON SAME DAY OF TRAVEL. TRAVELING ON INTERSTATE I287 NOT EXCEEDING 70 MPH ON STRAIGHT LINE DRIVING.
Incident date: Apr 9, 2021
SECOND OF THREE CONSECUTIVE DAY TIRE BLOW OUTS WITH TRIANGLE TR 653 TIRES. TIRE SIZE 235/80R16. PURCHASED 6/3/2019. NO INJURIES. EXTENSIVE DAMAGE TO 5TH WHEEL CAMPER. OWNER CAN ATTEST TO CORRECT TIRE INFLATION AND CAMPER GVWR NOT EXCEEDED VERIFIED BY CAT CERTIFIED SCALE DONE ON SAME DAY OF TRAVEL. TRAVELING ON INTERSTATE I287 NOT EXCEEDING 70 MPH ON STRAIGHT LINE DRIVING.
Incident date: Apr 9, 2021
SECOND OF THREE CONSECUTIVE DAY TIRE BLOW OUTS WITH TRIANGLE TR 653 TIRES. TIRE SIZE 235/80R16. PURCHASED 6/3/2019. NO INJURIES. EXTENSIVE DAMAGE TO 5TH WHEEL CAMPER. OWNER CAN ATTEST TO CORRECT TIRE INFLATION AND CAMPER GVWR NOT EXCEEDED VERIFIED BY CAT CERTIFIED SCALE DONE ON SAME DAY OF TRAVEL. TRAVELING ON INTERSTATE I287 NOT EXCEEDING 70 MPH ON STRAIGHT LINE DRIVING.
Incident date: Apr 10, 2021
THIRD OF THREE CONSECUTIVE DAY TIRE BLOW OUTS WITH TRIANGLE TR 653 TIRES. TIRE SIZE 235/80R16. PURCHASED 6/3/2019. NO INJURIES. EXTENSIVE DAMAGE TO 5TH WHEEL CAMPER. OWNER CAN ATTEST TO CORRECT TIRE INFLATION AND CAMPER GVWR NOT EXCEEDED VERIFIED BY CAT CERTIFIED SCALE DONE ON SAME DAY OF TRAVEL. TRAVELING ON INTERSTATE I287 NOT EXCEEDING 70 MPH ON STRAIGHT LINE DRIVING.
Incident date: Apr 10, 2021
THIRD OF THREE CONSECUTIVE DAY TIRE BLOW OUTS WITH TRIANGLE TR 653 TIRES. TIRE SIZE 235/80R16. PURCHASED 6/3/2019. NO INJURIES. EXTENSIVE DAMAGE TO 5TH WHEEL CAMPER. OWNER CAN ATTEST TO CORRECT TIRE INFLATION AND CAMPER GVWR NOT EXCEEDED VERIFIED BY CAT CERTIFIED SCALE DONE ON SAME DAY OF TRAVEL. TRAVELING ON INTERSTATE I287 NOT EXCEEDING 70 MPH ON STRAIGHT LINE DRIVING.
Incident date: Jan 3, 2021
OUR BRAND NEW, $84,000, 2019 KEYSTONE RV MONTANA HIGH COUNTRY 373RD, THAT WE BOUGHT ON 05-30-2019, WAS NOT BUILT TO APPLICABLE CODES AND STANDARDS, NOR PROTECTED AGAINST FIRE AND VEHICLE DAMAGE, AND IS IN VIOLATION OF THE NHTSA AND DOT'S HIGHWAY SAFETY STANDARDS. IT IS A COMPLETE HAZARD! WE CONTACTED GANDER RV OF STATESVILLE, TOOK IT TO THEM ON 02-18-2020, AND WAS TOLD IT WOULD BE COMPLETE ON 02-2
... 8-2020. IT WAS THERE FROM 02-18-2020 UNTIL 05-06-2020 THE FIRST TIME, THEN 05-06-2020 UNTIL 05-22-2020 THE LAST, WHICH IS 95 DAYS. THEY ONLY FIXED 8 OF THE 33 PROBLEMS, THE MOST SERIOUS STILL NOT FIXED! WE TOOK THE RV HOME AND JUST AS I THOUGHT, MY TRUCK STARTED SHAKING AND VIBRATING TREMENDOUSLY, JUST LIKE BEFORE. I HAVE REPEATEDLY SAID THAT IT'S EITHER THE BRAKES OR THE HITCH, BUT MY TRUCK SHAKES TREMENDOUSLY, WITH OR WITHOUT THE BRAKES BEING APPLIED AND AT ANY SPEED! THE ENTRY DOOR IS LITERALLY FALLING APART. WE HAVE LEAKS ON ALL SLIDES, AS WELL AS THE SKYLIGHT, AND BOTH WINDOWS ON THE REAR SLIDES, WHEN IT RAINS. THE DRIVER'S SIDE REAR SLIDE IS ACTUALLY COMING APART FORM WHERE IT HAS BEEN LEAKING. WE ALSO FOUND ABOUT 10 OR SO SCREWS AND/OR STAPLES THAT WERE EITHER NOT INSTALLED CORRECTLY AND/OR ARE 'WORKING THEIR WAY UP', THAT HAVE ALMOST COMPLETELY BROKEN THROUGH THE RUBBER ROOF MEMBRANE. WE ALSO HAD A VERY SCARY MOMENT, DRIVING DOWN THE BUSY INTERSTATE, WHEN THE DRIVER'S SIDE METAL SKIRTING SUPPORT PIECE, WHICH WAS LOOSE AND WAS ONE OF THE 33 PROBLEMS, CUT THROUGH THE DRIVER'S SIDE REAR TIRE, WHICH CAUSED THE TIRE TO EXPLODE, BARELY ESCAPING A MAJOR AUTOMOBILE ACCIDENT. ON 01-03-2021, I NOTICED WATER COMING DOWN FROM UNDERNEATH THE UNDERBELLY AND, OF COURSE, IT'S STILL THE BLACK TANK LEAKING. I ALSO FOUND WATER LINES AND ELECTRICAL WIRES, THAT ARE RUNNING THROUGH, RUBBING UP AGAINST, THE METAL FLOOR JOIST. ONE OF THEM WAS THE MAIN WIRE THAT FEEDS POWER TO THE ENTIRE RV!*DT*DT*DTRead more
Incident date: Jan 3, 2021
OUR BRAND NEW, $84,000, 2019 KEYSTONE RV MONTANA HIGH COUNTRY 373RD, THAT WE BOUGHT ON 05-30-2019, WAS NOT BUILT TO APPLICABLE CODES AND STANDARDS, NOR PROTECTED AGAINST FIRE AND VEHICLE DAMAGE, AND IS IN VIOLATION OF THE NHTSA AND DOT'S HIGHWAY SAFETY STANDARDS. IT IS A COMPLETE HAZARD! WE CONTACTED GANDER RV OF STATESVILLE, TOOK IT TO THEM ON 02-18-2020, AND WAS TOLD IT WOULD BE COMPLETE ON 02-2
... 8-2020. IT WAS THERE FROM 02-18-2020 UNTIL 05-06-2020 THE FIRST TIME, THEN 05-06-2020 UNTIL 05-22-2020 THE LAST, WHICH IS 95 DAYS. THEY ONLY FIXED 8 OF THE 33 PROBLEMS, THE MOST SERIOUS STILL NOT FIXED! WE TOOK THE RV HOME AND JUST AS I THOUGHT, MY TRUCK STARTED SHAKING AND VIBRATING TREMENDOUSLY, JUST LIKE BEFORE. I HAVE REPEATEDLY SAID THAT IT'S EITHER THE BRAKES OR THE HITCH, BUT MY TRUCK SHAKES TREMENDOUSLY, WITH OR WITHOUT THE BRAKES BEING APPLIED AND AT ANY SPEED! THE ENTRY DOOR IS LITERALLY FALLING APART. WE HAVE LEAKS ON ALL SLIDES, AS WELL AS THE SKYLIGHT, AND BOTH WINDOWS ON THE REAR SLIDES, WHEN IT RAINS. THE DRIVER'S SIDE REAR SLIDE IS ACTUALLY COMING APART FORM WHERE IT HAS BEEN LEAKING. WE ALSO FOUND ABOUT 10 OR SO SCREWS AND/OR STAPLES THAT WERE EITHER NOT INSTALLED CORRECTLY AND/OR ARE 'WORKING THEIR WAY UP', THAT HAVE ALMOST COMPLETELY BROKEN THROUGH THE RUBBER ROOF MEMBRANE. WE ALSO HAD A VERY SCARY MOMENT, DRIVING DOWN THE BUSY INTERSTATE, WHEN THE DRIVER'S SIDE METAL SKIRTING SUPPORT PIECE, WHICH WAS LOOSE AND WAS ONE OF THE 33 PROBLEMS, CUT THROUGH THE DRIVER'S SIDE REAR TIRE, WHICH CAUSED THE TIRE TO EXPLODE, BARELY ESCAPING A MAJOR AUTOMOBILE ACCIDENT. ON 01-03-2021, I NOTICED WATER COMING DOWN FROM UNDERNEATH THE UNDERBELLY AND, OF COURSE, IT'S STILL THE BLACK TANK LEAKING. I ALSO FOUND WATER LINES AND ELECTRICAL WIRES, THAT ARE RUNNING THROUGH, RUBBING UP AGAINST, THE METAL FLOOR JOIST. ONE OF THEM WAS THE MAIN WIRE THAT FEEDS POWER TO THE ENTIRE RV!*DT*DT*DTRead more