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Vehicle Safety

Vehicle Recalls320,000+ NHTSA safety recalls Browse VehiclesEvery make, model and year Complaints2.1M+ consumer safety complaints TSBs4.7M technical service bulletins VIN LookupDecode any vehicle VIN instantly OBD Codes12,000+ diagnostic trouble codes Fuel EconomyEPA MPG data for all vehicles Safety Ratings11,700+ NHTSA crash test ratings Investigations5,300+ NHTSA defect investigations StatisticsRecall trends & safety analysis Compare VehiclesTwo vehicles side by side

Consumer Safety

Product Safety9,700+ CPSC product recalls Food Safety28,600+ FDA food recalls Pet Safety1.3M FDA animal adverse events Drug Safety17,500+ FDA drug recalls Device Safety38,400+ FDA device recalls Workplace Safety102,900+ OSHA injury reports Brand HistoryRecall lookup by company

Infrastructure

Bridge Safety624,000 bridge inspections Aviation Safety30,000+ NTSB aviation events Dam Safety92,600 dam safety records Water Safety433,000+ public water systems Railroad Safety438,000+ rail crossings Pipeline Safety8,800+ pipeline incidents State DashboardsSafety grades for all 50 states ZIP ReportAny 5-digit ZIP across 9 datasets

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Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints
140,173 Reported Crashes
56,794 Reported Fires
8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

  • One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
  • Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
  • Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
  • Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›
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Showing 1,163 complaints for KEYSTONE

KEYSTONE SPRINGDALE (1999) - EXTERIOR LIGHTING:TAIL LIGHTS Sep 12, 2001
Incident date: Apr 17, 2001
FRAME WAS BENT, DEALER STATED REPAIRS WERE BEYOND THEIR ABILITY SO THE FACTORY WAS CONTACTED, THE UNIT SHOULD HAVE HAD SUPPORTS ON THE FRAME EVERY FOUR FEET, HOWEVER THIS ONE HAD THEM EVERY EIGHT FEET, FACTORY STATED THIS WAS NOT BUILT ACCORDING TO SPECIFICATIONS, FACTORY LATER MADE REPAIRS, HOWEVER CONSUMER STATES UNIT IS NOW WORSE, BECAUSE OF THE FRAME BENDING, THERE WAS A BULGE IN THE FLOOR, A ... Read more
KEYSTONE SPRINGDALE (1999) - STRUCTURE:FRAME AND MEMBERS Sep 12, 2001
Incident date: Apr 17, 2001
FRAME WAS BENT, DEALER STATED REPAIRS WERE BEYOND THEIR ABILITY SO THE FACTORY WAS CONTACTED, THE UNIT SHOULD HAVE HAD SUPPORTS ON THE FRAME EVERY FOUR FEET, HOWEVER THIS ONE HAD THEM EVERY EIGHT FEET, FACTORY STATED THIS WAS NOT BUILT ACCORDING TO SPECIFICATIONS, FACTORY LATER MADE REPAIRS, HOWEVER CONSUMER STATES UNIT IS NOW WORSE, BECAUSE OF THE FRAME BENDING, THERE WAS A BULGE IN THE FLOOR, A ... Read more
KEYSTONE SPRINGDALE (1999) - STRUCTURE:FRAME AND MEMBERS Aug 28, 2001
Incident date: Apr 17, 2001
FRAME WAS BENT, DEALER STATED REPAIRS WERE BEYOND THEIR ABILITY SO THE FACTORY WAS CONTACTED, THE UNIT SHOULD HAVE HAD SUPPORTS ON THE FRAME EVERY FOUR FEET, HOWEVER THIS ONE HAD THEM EVERY EIGHT FEET, FACTORY STATED THIS WAS NOT BUILT ACCORDING TO SPECIFICATIONS, FACTORY LATER MADE REPAIRS, HOWEVER CONSUMER STATES UNIT IS NOW WORSE, BECAUSE OF THE FRAME BENDING, THERE WAS A BULGE IN THE FLOOR, A ... Read more
KEYSTONE SPRINGDALE (1999) - EXTERIOR LIGHTING:TAIL LIGHTS Aug 28, 2001
Incident date: Apr 17, 2001
FRAME WAS BENT, DEALER STATED REPAIRS WERE BEYOND THEIR ABILITY SO THE FACTORY WAS CONTACTED, THE UNIT SHOULD HAVE HAD SUPPORTS ON THE FRAME EVERY FOUR FEET, HOWEVER THIS ONE HAD THEM EVERY EIGHT FEET, FACTORY STATED THIS WAS NOT BUILT ACCORDING TO SPECIFICATIONS, FACTORY LATER MADE REPAIRS, HOWEVER CONSUMER STATES UNIT IS NOW WORSE, BECAUSE OF THE FRAME BENDING, THERE WAS A BULGE IN THE FLOOR, A ... Read more
KEYSTONE SPRINGDALE (1999) - STRUCTURE:FRAME AND MEMBERS Aug 28, 2001
Incident date: Apr 17, 2001
FRAME WAS BENT, DEALER STATED REPAIRS WERE BEYOND THEIR ABILITY SO THE FACTORY WAS CONTACTED, THE UNIT SHOULD HAVE HAD SUPPORTS ON THE FRAME EVERY FOUR FEET, HOWEVER THIS ONE HAD THEM EVERY EIGHT FEET, FACTORY STATED THIS WAS NOT BUILT ACCORDING TO SPECIFICATIONS, FACTORY LATER MADE REPAIRS, HOWEVER CONSUMER STATES UNIT IS NOW WORSE, BECAUSE OF THE FRAME BENDING, THERE WAS A BULGE IN THE FLOOR, A ... Read more
KEYSTONE SPRINGDALE (1999) - EXTERIOR LIGHTING:TAIL LIGHTS Aug 28, 2001
Incident date: Apr 17, 2001
FRAME WAS BENT, DEALER STATED REPAIRS WERE BEYOND THEIR ABILITY SO THE FACTORY WAS CONTACTED, THE UNIT SHOULD HAVE HAD SUPPORTS ON THE FRAME EVERY FOUR FEET, HOWEVER THIS ONE HAD THEM EVERY EIGHT FEET, FACTORY STATED THIS WAS NOT BUILT ACCORDING TO SPECIFICATIONS, FACTORY LATER MADE REPAIRS, HOWEVER CONSUMER STATES UNIT IS NOW WORSE, BECAUSE OF THE FRAME BENDING, THERE WAS A BULGE IN THE FLOOR, A ... Read more
KEYSTONE CABANA (2000) - FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY:MOUNTING May 14, 2001
Incident date: Jul 15, 2000
CONSUMER WAS GOING 65MPH AND NUT ON METAL ROD HOLDING PROPANE TANK PULLED THROUGH AND ROLLED UNDER TRAILOR, CAUSING VEHICLE TO JACK KNIFE. THERE WAS NO ACCIDENT OR FIRE. *AK CONSUMER STATES THE CAUSE WAS THE LP TANK HOLDER ASSEMBLY UNIT, THE VERTICAL (ANNEX G) DOUBLE-THREADED ROD PULLED THE WELDED NUT THROUGH TH LP TANK PLATFORM, ALLOWING THE PROPANE TANKSTO DROP OFF AND ROLL UNDER THE TR... Read more
KEYSTONE SPRINGDALE (1998) - SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS Feb 6, 2001
TRAILER BRAKES WORKING SPORADICALLY, NOW TO THE POINT OF HARDLY WORKING AT ALL, ONE BRAKE FOUND TO BE NOT WORKING AND NEVER WORKED. *CJ
KEYSTONE SPRINGDALE (1998) - TIRES Feb 6, 2001
ONE TIRE WORN COMPLETELY BALD, OTHER STILL GOOD. *CJ
KEYSTONE SPRINGDALE (1998) - STRUCTURE Feb 6, 2001
FLOOR SAGGING AND LINOLEUM WRINKLED AT DOOR AND CENTER OF TRAILER. *CJ
KEYSTONE SPRINGDALE (1998) - TIRES:TREAD/BELT Oct 20, 2000
Incident date: Aug 20, 2000
HAD 3,000 MILES ON OUR CAMPER BEFORE OUR TRIP TO COLORADO. CAMPER WAS INSPECTED PRIOR TO OUR TRIP AND TIRES SHOWED FAIRLY NORMAL WEAR. IT WAS INSPECTED AT WIDE WORLD RV IN WILKES BARRE PA. PHONE 570-825-4553. AFTER RETURNING HOME FROM OUR TRIP TO COLORADO I HAD NOTICE THE RIGHT REAR TIRE ON THE CAMPER TO BE WORN THREW THE STEEL CORDS ON ONLY THE INSIDE 20% OF THE TIRE. THE FRONT ONE IS STILL L... Read more
KEYSTONE SPRINTER (1998) - SUSPENSION Sep 6, 2000
Incident date: Mar 26, 1999
DEFECTIVE SUSPENSION CAUSED THE TRAILER TO SWAY WHILE BEING TOWED, RIGHT FRONT TIRE BLEWOUT AND CONSUMER LOST CONTROL OF THE ENTIRE UNIT SPUN SIDEWAYS AND OVERTURNED ONTO ROOF WITH TRAILER TURNED ON ITS LEFT SIDE. NLM
KEYSTONE SPRINGDALE (2000) - SERVICE BRAKES, HYDRAULIC:BRAKE FLUID LOW WARNING: LAMP May 9, 2000
BRAKE WARNING SWITCH WHICH IS ATTACHED TO THE HITCH WHEN ACTIVATING THE SWITCH MALFUNCTIONED, AND DID NOT ACTIVATE DUE TO THE BOX WHICH WAS NOT GROUNDED TO THE FRAME OF VEHICLE. CONSUMER HAS CONTACTED THE DEALER. CONSUMER HAS GROUNDED THE BOX TO THE FRAME OF THE VEHICLE. PLEASE PROVIDE ANY FURTHER DETAILS. *AK
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