Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,163 complaints for KEYSTONE
KEYSTONE
SPRINGDALE
(2005) - STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
Sep 2, 2005
Incident date: Jun 14, 2005
STRUCTURE; FRAME AND MEMBERS;UNDERBODY VEHICLE IS LEANING TO LEFT SIDE AND WHEELS ARE RUBBING AGAINST THE WHEEL WELLS ,TRIED TO SPEAK WITH PLACE I PURCHASED THE VEHICLE,BUT THEY WON,T LOOK AT IT,VEHICLE CAME WITH A 2000 POUND JACK,DEALERSHIP CHANGED IT TO A 1000 POUNDS JACK, ALSO CALLED WARRANTY 10 TIMES, THAY WILL NOT CALL ME BACK,ALSO DEALERSHIP WON,T CA... Read more
KEYSTONE
SPRINGDALE
(2005) - STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
Sep 2, 2005
Incident date: Jun 14, 2005
STRUCTURE; FRAME AND MEMBERS;UNDERBODY VEHICLE IS LEANING TO LEFT SIDE AND WHEELS ARE RUBBING AGAINST THE WHEEL WELLS ,TRIED TO SPEAK WITH PLACE I PURCHASED THE VEHICLE,BUT THEY WON,T LOOK AT IT,VEHICLE CAME WITH A 2000 POUND JACK,DEALERSHIP CHANGED IT TO A 1000 POUNDS JACK, ALSO CALLED WARRANTY 10 TIMES, THAY WILL NOT CALL ME BACK,ALSO DEALERSHIP WON,T CA... Read more
KEYSTONE
SPRINGDALE
(2005) - EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Sep 2, 2005
Incident date: Jun 14, 2005
STRUCTURE; FRAME AND MEMBERS;UNDERBODY VEHICLE IS LEANING TO LEFT SIDE AND WHEELS ARE RUBBING AGAINST THE WHEEL WELLS ,TRIED TO SPEAK WITH PLACE I PURCHASED THE VEHICLE,BUT THEY WON,T LOOK AT IT,VEHICLE CAME WITH A 2000 POUND JACK,DEALERSHIP CHANGED IT TO A 1000 POUNDS JACK, ALSO CALLED WARRANTY 10 TIMES, THAY WILL NOT CALL ME BACK,ALSO DEALERSHIP WON,T CA... Read more
KEYSTONE
MONTANA-MOUNTAINEER
(2005) - TIRES:SIDEWALL
Aug 27, 2005
Incident date: Jul 31, 2005
TIRE BLOW OUT ON FREESTAR TIRE MANUFACTURED BY NANKANG TIRES. 3 OTHERS WERE FOUND TO BE SEPARATING ON SIDEWALLS BEFORE THEY BLEW OUT. *JB
KEYSTONE
TAIL-GATOR
(2005) - TIRES:TREAD/BELT
Aug 26, 2005
Incident date: Aug 5, 2005
FREESTAR ST235.80R16 LOAD RANGE E TIRES ON A 5TH WHEEL RV. TREAD SEPARATION ON 3 OF THE 4 TIRES WITH LESS THAN 4,000 MILES ON RV. *JB
Incident date: Jun 12, 2005
DT: THE CONSUMER STATES THAT 5TH WHEEL TRAILER TIRES COMPLETELY FELL APART ON THE ROAD. THE WHOLE TREAD SEPARATED FROM THE SIDEWALL. THE SPEED WAS 55-60 MPH. THESE ARE MISSION TIRES THAT ARE MANUFACTURED IN CHINA BY NANGKUNG RUBBER TIRE COMPANY. THE LOCATION ON THE TRAILER IS THE REAR PASSENGER SIDE AND THE FRONT PASSENGER SIDE. THE CONSUMER HAD TWO FAILURES. THE FIRST TIME THE TIRE FAILED IT... Read more
Incident date: Jun 2, 2005
DT: THE CONTACT'S VEHICLE HAD TWO TIRE BLOW OUTS IN TWO DAYS. THE FIRST ONE WAS ON 6-01-05, AND THE SECOND ONE ON 6-02-05; BOTH WHILE DRIVING ON I-45. THE CONTACT SENT 4 TIRES BACK TO THE TIRE COMPANY, AND THEY DETERMINED THERE WAS A DEFECT IN AT LEAST ONE OF THE TIRES. SHE DID NOT NOTICE ANY VIBRATION OR BULGES IN THE TIRES. THE PSI ON THE TIRES WAS 50. THERE WAS ONLY 8,000 MILES ON THE TIRES... Read more
Incident date: Aug 20, 2005
DT: THE SUSPENSION OF THE TRAILER BROKE. THREE OF THE FOUR CLIPS THAT HOLD THE LEAVES ON TRAILER BROKE. THE VEHICLE WAS PARKED WHEN THE CONSUMER NOTICED THAT THIS PROBLEM HAD OCCURRED. THE TRAILER MODEL NUMBER IS 37QSL, MANUFACTURED BY KEYSTONE. *AK
Incident date: Aug 11, 2005
TWO OF OUR FOUR MISSION LOAD MAX TIRES ON OUR 2004 KEYSTONE SPRINTER 5TH WHEEL FAILED WHILE TRAVELING AT 55 MPH ON I-26 EAST ON 8/11/2005. THE RIGHT FRONT TIRE COMPLETELY SHREDDED AND THE LEFT REAR TREAD SEPARATED FROM THE SIDEWALL. LEGRAND FENDER INC OF ST GEORGE SC, STATED THE OTHER 2 TIRES WERE SHOWING SIGNS OF ABNORMAL WEAR AND TEAR. THE TIRE DEBRIS DAMAGED THE RIGHT FENDER SKIRT ON THE TRAIL... Read more
Incident date: Jul 4, 2005
WHILE TRAVELING W/B ON ROUTE 50 IN ANNAPOLIS, MARYLAND, WE EXPERIENCED A BLOWN PASSENGER SIDE TIRE ON OUR 2004 KEYSTONE COUGAR TRAVEL TRAILER. THIS BLOWN TIRE, CAUSED THE TRAILER TO FALL ON ITS SIDE, COME BACK UP AND JACK KNIFE INTO OUR SUBURBAN, CAUSING A TOTAL LOSS TO THE COUGAR AND OVER $11,000.00 IN DAMAGE TO OUR 2004 SUBURBAN. THE TRAILER WAS ONLY USED FOR ONE SEASON AND THE TIRES HAD APPRO... Read more
Crash
Incident date: Sep 1, 2004
DT: RV, 5TH WHEEL COUGAR MADE BY KEYSTONE RV COMPANY IN GOSHEN HAD A PROBLEM WITH THE FRAME. WHILE DRIVING THE I-BEAM FRAMES WERE BUCKLED INWARD. THERE WAS AN ADVISORY SERVICE BULLETIN #00-9 ON THIS ISSUE. BUT THE CONSUMER WAS NEVER NOTIFIED BY KEYSTONE OR THE DEALER. THE DEALER HAS INSISTED THAT VEHICLE COULD NOT BE DRIVEN DUE TO CRACKS. THE CONSUMER HAD TO BUY A NEW TRAILER.*AK THE SHA... Read more
Incident date: Jun 20, 2005
DT: THE CONTACT OWNS A 2004 KEYSTONE SPRINTER. THE CONTACT COMPLAINED ABOUT A TIRE PROBLEM . THERE WAS A BLOW OUT ON THE REAR PASSENGER SIDE TIRE. ALSO, REAR DRIVER'S SIDE TIRE WAS ABOUT TO BLOW OUT BECAUSE THE SIDEWALL BECAME DETACHED FROM THE REST OF THE TIRE. HE TOOK THE VEHICLE TO DEALER AND HAD ALL NEW TIRES PUT ON THE VEHICLE. HAD THE TIRE BRAND CHANGED AT HIS OWN EXPENSE. HE WENT ON... Read more
Incident date: Jul 31, 2005
I WAS PULLING A 2004 TRAVEL TRAILER THAT HAS ABOUT 3000 MILES ON IT. TWO TIRES FAILED/SEPARATED AND BLEW OUT. WHEN THE FIRST BLOW-OUT HAPPENED THE TRUCK I WAS PULLING THE TRAILER WITH BEGAN TO VIBRATE AND THEN WITHIN 2 SECONDS, BEFORE I COULD SLOW DOWN, A LOUD POP CAME FROM THE TRAILER AND BY THE TIME I STOPPED THE TIRE WAS SHREDDED. I CHANGED THAT TIRE WITH THE SPARE. 30 MILES LATER ANOTHER T... Read more
KEYSTONE
CHALLENGER
(2003) - TIRES:TREAD/BELT
Jul 30, 2005
Incident date: Jul 28, 2005
MY MISSION TIRE ON OUR 5TH WHEEL TRAILER (KEYSTONE) CAME APART. TIRE WENT UP THROUGH THE FLOOR OF THE TRAILER AND DAMAGED THE MAIN WIRING HARNESS. TIRE WAS REPLACED, REPAIR OF DAMAGED TRAILER HAS NOT BEEN STARTED. *JB
Incident date: May 13, 2005
(3 MISSION TIRE FAILURES ON 04 KEYSTONE COUGAR RV)MAY 13, WEIGHED TRAILER AT 7660, AIR AT 60LBS, LEFT ON VACATION. BEFORE NOON TIRE EXPLODED. WAS FLAGGED OVER BY WITTNES WHO SAID TIRE WENT INTO A THOUSAND PIECES. ONLY TWO BEADS LEFT ON WHEEL.JULY 2, ON SHORT RUN OUT OF TOWN, TIRE AT 65LBS,BLEW BUT REMAINED ON WHEEL.SEPARATED FROM TREAD ALL AROUND.I HAVE THIS TIRE. I REMOVED REMAINING MISSION TIRES... Read more
Incident date: Jul 3, 2005
DT: THE CONTACT STATED VEHICLE HAD TWO TIRE BLOW OUTS, DESTROYING THE TIRES AND DAMAGING VEHICLE. THE SIDEWALL BLEW OUT. NOTHING WAS LEFT EXCEPT THE RIM. THERE WAS LESS THAN 12,000 MILES ON BOTH TIRES LOCATED ON A BRAND NEW VEHICLE. THE WEATHER WAS SUNNY, AND THE ROAD CONDITIONS WERE NORMAL. DID NOT HIT ANYTHING WHILE TRAVELING AT 60-65 MPH. THE FIRST TIRE BLEW ON 7-1-05. IT WAS THE LEFT L... Read more
Incident date: Jul 12, 2005
DT: CONSUMER HAS A 2004 KEYSTONE SPRINTER 30 FOOT TRAVEL TRAILER WITH ABOUT 2500 MILES. AT ABOUT 2000 MILES TRAILER GOT A FLAT ON THE PASSENGERS REAR, WHICH WAS FROM A HOLE ON THE INTERIOR SIDEWALL. THIS HAPPENED ON APRIL 1, 2005. THEN ON JULY 12, 2005 TRAILER LOST 2 MORE TIRES WITHIN 40 MILES OF EACH OTHER ON I95 IN NORTH CAROLINA, ABOUT MILE MARKER 104 AND THEN AT 146. THE FIRST FLAT WAS A COMP... Read more
Incident date: Apr 29, 2004
WHILE DRIVING 45 MPH ONE OF THE TIRE TREAD SEPARATED FROM THE TRAVEL TRAILER THEN BLEWOUT, 1998 KEYSTONE SPRINTER TRAVEL TRAILER. *NM CONSUMER HAD THREE INCIDENTS WITH THE TIRE TREADS SEPARATING. ALL THREE TIMES CONSUMER REPLACED THE TIRES WITH BRAND NEW TIRES AND INCIDENT STILL OCCURED WHEN IN USE.*SB
Incident date: Jun 29, 2005
DT: THE CONSUMER HAS A KEYSTONE MONTANA MOUNTAINEER TRAVEL TRAILER. THE TRAILER HAD THROWN THE LEFT REAR TIRE IN FEBRUARY 2, 2005. THERE WAS A BENT AXLE ON THE RIGHT REAR TIRE. THE DEALER DID NOT KNOW WHY IT WAS BENT, BUT THOUGHT IT WAS LIKE THAT ALL ALONG. THE TRAILER SWERVED BACK AND FORTH BECAUSE OF THE BENT AXLE. ON JUNE 29, 2005 THE TRAILER HIT A GUARD RAIL. THIS OCCURRED ON HIGHWAY 45... Read more
Crash
Incident date: Aug 30, 2004
DT: WHILE INSPECTING THE TIRES THE CONSUMER NOTICED A BUBBLE IN THE RIGHT REAR TIRE. THE TIRE MANUFACTURER REPLACED THE TIRE FOR FREE. THE TIRE HAD ABOUT 500 MILES ON IT AT TIME OF THE BULGE. ANOTHER TIRE ON THE FRONT RIGHT SIDE WENT BAD, AND SHOWED TREAD SEPARATION. UPON INSPECTING THE TIRES, THE OWNER NOTICED A STEEL BELT COMING THROUGH THE TREAD. THIS TIRE HAS ABOUT 11000 MILES ON IT. ... Read more
Incident date: Jun 2, 2005
DT: A TRAILER CAUGHT ON FIRE ON THE BACK END OF THE AXLE. THE MANUFACTURER IS MONTONE . *AK
Fire
Incident date: Jun 2, 2005
DT: A TRAILER CAUGHT ON FIRE ON THE BACK END OF THE AXLE. THE MANUFACTURER IS MONTONE . *AK
Fire
Incident date: Oct 1, 2004
THE ELECTRIC GLIDE OUT MECHANISM WAS LOCATED ON THE OUTSIDE OF THE FRAME. THIS TAKES THE CLEARANCE FROM THE TIRES WHEN THE FIFTH WHEEL IS TURNING. THE TIRE RUBBED AGAINST THE MECHANISM AND CAUSED THEM TO WEAR PREMATURELY, WHICH COULD RESULT IN A BLOW OUT. ALSO, NO CHAINS CAN BE PUT ON TIRES BECAUSE THERE IS NO SPACE FOR THEM. CHAINS IS NEEDED AND REQUIRED BY LAW FOR DRIVING IN BAD WHETHER. TH... Read more
Incident date: Dec 30, 2004
THE OUTER TREAD OF THE RIGHT REAR TIRE CAME LOOSE FROM THE TIRE AND CAUSED DAMAGE TO THE WHEEL WELL AND OUTER SKIN OF THE TRAILER. *NM *JB
Incident date: Mar 15, 2005
THE TIRES OF MY TRAVEL TRAILER RUB AGAINST THE TOP OF THE WHEEL WELL BECAUSE OF THE LACK OF ADEQUATE CLEARANCE. THIS IS A SYSTEMIC PROBLEM WITH THE EARLIER VERSIONS OF THIS TRAVEL TRAILER, THE KEYSTONE ZEPPELIN Z301. THERE IS ONLY ABOUT 1" OF CLEARANCE BETWEEN THE TIRE AND WHEEL WELL WHERE THERE SHOULD BE 3" TO 4". THE MANUFACTURER SEEMS TO BE AWARE OF THE PROBLEM BUT HAS MADE NO EFFORT TO NOTIFY ... Read more
Incident date: Sep 8, 2004
PURCHASED THE UNIT IN JULY 2004, EVERYTHING HAS GONE DOWN HILL FROM THERE. LEAKS IN BOTH REAR AND SIDE SLIDE. SIDE SLIDE FIXED STILL LEAKS. LOW WHEEL WELL CLEARANCE. DUE TO POSSIBLE STRUCTURAL INSTABILITY, ISSUE WITH THE ZEPPELIN ARE NOT FUNCTIONING PROPERLY. TANKS DO NOT DRAIN PROPERLY, ELECTRICAL PROBLEMS. WALLS BOWING. LOST WEIGHT DISTRIBUTION BAR ON RIGHT SIDE OF HITCH, FACING FRONT OF ... Read more
Incident date: Sep 8, 2004
PURCHASED THE UNIT IN JULY 2004, EVERYTHING HAS GONE DOWN HILL FROM THERE. LEAKS IN BOTH REAR AND SIDE SLIDE. SIDE SLIDE FIXED STILL LEAKS. LOW WHEEL WELL CLEARANCE. DUE TO POSSIBLE STRUCTURAL INSTABILITY, ISSUE WITH THE ZEPPELIN ARE NOT FUNCTIONING PROPERLY. TANKS DO NOT DRAIN PROPERLY, ELECTRICAL PROBLEMS. WALLS BOWING. LOST WEIGHT DISTRIBUTION BAR ON RIGHT SIDE OF HITCH, FACING FRONT OF ... Read more
Incident date: Sep 8, 2004
PURCHASED THE UNIT IN JULY 2004, EVERYTHING HAS GONE DOWN HILL FROM THERE. LEAKS IN BOTH REAR AND SIDE SLIDE. SIDE SLIDE FIXED STILL LEAKS. LOW WHEEL WELL CLEARANCE. DUE TO POSSIBLE STRUCTURAL INSTABILITY, ISSUE WITH THE ZEPPELIN ARE NOT FUNCTIONING PROPERLY. TANKS DO NOT DRAIN PROPERLY, ELECTRICAL PROBLEMS. WALLS BOWING. LOST WEIGHT DISTRIBUTION BAR ON RIGHT SIDE OF HITCH, FACING FRONT OF ... Read more
Incident date: Sep 8, 2004
PURCHASED THE UNIT IN JULY 2004, EVERYTHING HAS GONE DOWN HILL FROM THERE. LEAKS IN BOTH REAR AND SIDE SLIDE. SIDE SLIDE FIXED STILL LEAKS. LOW WHEEL WELL CLEARANCE. DUE TO POSSIBLE STRUCTURAL INSTABILITY, ISSUE WITH THE ZEPPELIN ARE NOT FUNCTIONING PROPERLY. TANKS DO NOT DRAIN PROPERLY, ELECTRICAL PROBLEMS. WALLS BOWING. LOST WEIGHT DISTRIBUTION BAR ON RIGHT SIDE OF HITCH, FACING FRONT OF ... Read more
Incident date: Sep 23, 2004
PURCHASED A ZEPPELIN Z301 ON A TUESDAY HAD AN ISSUE ARISE ON THRUSDAY. WAS TOLD TO KEEP THE UNIT AND CREATE A LIST. THE UNIT HAD FRAME SUPPORT ISSUES BEING OUT OF LEVEL WIDTHWISE 1/2 INCH PER FOOT SAGGING. FROM THIS MAIN ISSUE WAS TH START OF MY 26 LINE ITEM LIST. *AK
Incident date: Nov 27, 2004
COMPLAINT RECEIVED VIA E-MAIL. THE TRAILER TIRE VALVE STEMS ARE WEAK AT THE BASE OF THE STEM. THE FIRST VALVE WENT BAD WHILE THE CONSUMER WAS TRAVELING DOWN THE ROAD, LUCKILY HE FOUND IT BEFORE IT WENT TOTALLY FLAT. THE SECOND VALVE STEM WENT BAD WHILE THE TRAILER WAS IN THE DRIVEWAY. THE THIRD VALVE WENT BAD IN THE DRIVEWAY. THE FOURTH VALVE WENT BAD AFTER THE CONSUMER CHECKED THE TIRE PRESSURE A... Read more
Incident date: Sep 15, 2004
STRUCTURAL DAMAGE: THE FRAME IS NOT SUFFICIENT TO HANDLE THE TRAILER. THIS CAUSED TONS OF OTHER PROBLEMS, WALLS CRACKING, WATER IN TRAILER, TANKS NOT EMPTYING PROPERLY.*AK
KEYSTONE
REAR TAIL LAMP
(9999) - EQUIPMENT:ELECTRICAL
Nov 14, 2004
Incident date: Sep 1, 2004
KEYSTONE CORPORATION HAS SUPPLIED THOUSANDS OF REPRODUCTION HEADLAMP ASSYS. FOR VARIOUS MODEL VEHICLES WHICH ARE NOT DOT COMPLIANT AND FAIL "108" TEST. THEY HAVE REFUSED TO ADDRESS "RECALL" ISSUES FROM THE COLLISION INDUSTRY AND CONTEND THERE ARE NO SAFETY ISSUES WHICH IS NOT TRUE. *JB
Incident date: Nov 19, 2003
THE CONSUMER HAS A PROBLEM WITH RODENTS EATING THE WIRING INSULATION. THE WIRING INSULATION WAS REPLACED AND THEY ARE EATING UP THE NEW REPLACEMENT WIRING AGAIN. *JB
Incident date: Aug 2, 2004
WHEEL SAFETY HAZARD ON MOUNTING HUB ON TRAVEL TRAILER.*MR THE CONSUMER STATED HE LOST HIS WHEELS ON THE TRAILER ON SEVERAL OCCASIONS. *JB
Incident date: Feb 26, 2004
PLUMBING LEAKS, FLOODING, MOLD GROWING INSIDE CABINET FINISH (HEALTH HAZARD TO MY CHILDREN) BEEN IN SERVICE MANY TIMES, NOW DEALERSHIP AND MANUFACTURER ARE REFUSING TO HELP WITH THE SITUATION. *AK
Incident date: Aug 25, 2004
THE FIRST NIGHT WE BROUGHT OUR NEW CAMPER HOME, WE NOTICED WATER ON THE FLOOR FROM BOTH SLIDES. ON OUR FIRST TRIP WITH SOME RAIN, WE HAD SOAKED CARPETS & A LIFTING KITCHEN FLOOR. THROUGH RESEARCH ON THE INTERNET WE HAVE FOUND THAT A LARGE NUMBER OF ZEPPLIN OWNERS, GOT WATER DAMAGE THE FIRST TIME IT RAINED WITH THEIR SLIDES OPEN. THE DEALER COULDN'T GET US IN TO LOOK AT IT UNTIL NEXT WEEK. I FEEL T... Read more
Incident date: Jul 1, 2004
POSSIBLE ENGINE STALLING IN 1999 THROUGH 2002 MERCURY COUGAR.*MR
KEYSTONE
SPRINGDALE
(2002) - TIRES
Jun 16, 2004
Incident date: May 17, 2004
OUR 2002 SPRINTER 30 FOOT TRAILER SPARE TIRE, A CARLISLE 225/75 R15 RANGE "D" EXPLODED ON OUR SPARE TIRE COACH CARRIER. WE CONTACTED MELINDA KELLY @ CARLISLE TIRES @ 1-800-260-7959 EXT. 351 FOR FURTHER ASSISTANCE ON THIS MATTER. WE HAVE STILL NOT RESOLVED THIS ISSUE AND HAVE 4 MORE OF THESE EXPLODING TIRES ON OUR COACH. THE EXPLODING TIRE WAS NEVER ON OUR COACH AND BLEW OFF AND RIPPED APART OUR SP... Read more
Incident date: Jun 17, 2004
WHILE PULLING THE CAMPER AT 55 MPH REAR RIGHT TIRE BLEW OUT AND WRAPPED AROUND THE AXLE. THE TIRE SEVERELY DAMAGED THE RIGHT REAR SPLASH GUARD ON THE TRAILER. *AK WHEN THE TIRE BLEW, THE WHOLE CAP OF THE TIRE HAD COME OFF WRAPPING ITSELF AROUND THE TRAILER AXLE AND STUFFED SOME OF IT INTO THE BRAKE DRUM. THE CONSUMER REQUESTED THAT THE TIRE BE REPLACED AND REIMBURSEMENT FOR THE DAMAGES TO TH... Read more
Incident date: May 14, 2004
THE FRAME COLLAPSED WHEN THE VEHICLES WAS LOADED WITH 1200 POUNDS. THE CARGO CAPACITY, ACCORDING TO THE MANUFACTURER'S INSTRUCTIONS, WAS 4500 POUNDS. CONSUMER STATED THAT THE MAXIMUM THEY LOADED WAS 1200 POUNDS. DEALER WELDED ABOUT A YEAR AGO, A YEAR LATER THE PROBLEM RECURRED. CURRENTLY, MANUFACTURER INDICATED THAT WAS CONSUMER'S PROBLEM. *AK
Incident date: Aug 3, 2003
TRAILER LOST PASSENGER REAR TIRE WHILE DRIVING ON THE TURNPIKE.*MR WHILE DRIVING THE TRAILERS RIGHT REAR TIRE CAME OFF. THE CONSUMER PULLED ONTO THE SHOULDER AND REMOVED BOTH RIGHT REAR TIRES. THE CONSUMER NOTICED THAT THE LUG NUTS WERE BROKEN OFF ON THE FIRST TIRE AND THAT THE LUG NUTS WERE MISSING FROM THE SECOND TIRE (2001 TAIL-GATOR CAMPER - OHIO TRAFFIC CRASH REPORT). *NM
Incident date: Oct 26, 2003
THE TRAILERS REAR BUMPER IS SEPARATING FROM THE FRAME. THE CAUSE OF BUMPER SEPARATION IS UNDETERMINED. PLEASE PROVIDE ADDITIONAL INFORMATION. *PH
MATERIAL OR A DEVICE IN THE INTERIOR OF THE VEHICLE IS PROJECTING FUMES. THE FUMES CAUSED BREATHING, CONGESTION PROBLEMS AND BURNING OF THE EYES. THE LOCATION OF THE FUMES WAS UNDETERMINED. (THE CORRECT MODEL NAME OUTBACK RV 2003). *AK *SCC *JB
KEYSTONE
SPRINGDALE
(1999) - SUSPENSION:FRONT:SPRINGS:LEAF SPRING ASSEMBLY
Apr 24, 2003
Incident date: Apr 10, 2002
LEAF SPRING BROKE ON TRAVEL TRAILER CAUSING LOSS OF CONTROL ON FREEWAY. *NLM
KEYSTONE
SPRINGDALE
(2002) - EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS:WATER HEATER
Aug 12, 2002
Incident date: Jun 1, 2002
HOT WATER TANK BURNED UP BECAUSE OF LACK OF WATER, DEALER REPLACED WATER TANK. WATER TANK IS LOCATED UNDER THE BEDS. WINDOWS ON TRAILER WILL NOT CLOSE. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
KEYSTONE
SPRINGDALE
(2001) - STRUCTURE:FRAME AND MEMBERS
Jul 10, 2002
Incident date: Jun 2, 2002
IN FIFTH WHEEL SLOT THERE WAS SOME CRACKING DUE TO STRESS, CONTACTED DEALER, AND DEALER WAS NOT WILLING TO DO ANYTHING.
Incident date: Apr 21, 2002
5TH WHEEL TRAILER. AFTER DROPPING SOMETHING ON THE GROUND CONSUMER NOTICED CRADLE THAT HOLDS THE FRONT AND REAR LEAF SPRINGS TOGETHER, BOLT IN THE FRAME WAS COMING OUT.*AK *YH
KEYSTONE
SPRINGDALE
(1999) - EXTERIOR LIGHTING:TAIL LIGHTS
Sep 12, 2001
Incident date: Apr 17, 2001
FRAME WAS BENT, DEALER STATED REPAIRS WERE BEYOND THEIR ABILITY SO THE FACTORY WAS CONTACTED, THE UNIT SHOULD HAVE HAD SUPPORTS ON THE FRAME EVERY FOUR FEET, HOWEVER THIS ONE HAD THEM EVERY EIGHT FEET, FACTORY STATED THIS WAS NOT BUILT ACCORDING TO SPECIFICATIONS, FACTORY LATER MADE REPAIRS, HOWEVER CONSUMER STATES UNIT IS NOW WORSE, BECAUSE OF THE FRAME BENDING, THERE WAS A BULGE IN THE FLOOR, A ... Read more
KEYSTONE
SPRINGDALE
(1999) - STRUCTURE:FRAME AND MEMBERS
Sep 12, 2001
Incident date: Apr 17, 2001
FRAME WAS BENT, DEALER STATED REPAIRS WERE BEYOND THEIR ABILITY SO THE FACTORY WAS CONTACTED, THE UNIT SHOULD HAVE HAD SUPPORTS ON THE FRAME EVERY FOUR FEET, HOWEVER THIS ONE HAD THEM EVERY EIGHT FEET, FACTORY STATED THIS WAS NOT BUILT ACCORDING TO SPECIFICATIONS, FACTORY LATER MADE REPAIRS, HOWEVER CONSUMER STATES UNIT IS NOW WORSE, BECAUSE OF THE FRAME BENDING, THERE WAS A BULGE IN THE FLOOR, A ... Read more